Operational Excellence Services

improve profitability of organization

From Confluence Business Solutions Pvt. Ltd.

Agenda
About Operational Excellence Services Need for Operational Excellence About Confluence Client Engagement Model Implementation approach Benefits of Operational Excellence Contact us

About Operational Excellence Services

Operational Excellence (OE) services are aimed at managing an adaptive change in People and Processes in the Organizations to create Paradigm Shifts in their Operational Performance and thereby improve profitability and achieve sustainable growth

Need for Operational Excellence

New Challenges:
Recessionary Trends in Global Markets Market uncertainties reducing the comfort band Challenge of business sustainability People management and retention Shrinking Profitability

Perennial Challenges:
Changing Market Scenario Evolving Customer Expectations Create Unique Values to Customers Being ahead of Competitors

Service Delivery from Confluence

HOW WE ASSOCIATE WITH YOU

Change Enablement

People

Infrastructure

Processes

Build People Competencies

Indoctrinate people about operational excellence Drive change and build positive attitude Build managerial and improvement skills through Managerial Development Programs Involvement of people in the initiative Drive the initiative Top Down, Bottom Up and also Middle Top & Down.

Redesign Infrastructure
Assess the current Infrastructure facilities vis--vis requirements Infrastructure includes Buildings, Machinery, Software Applications and Hardware. Suggest modifications to infrastructure facilities to drive operational improvements. This include layout changes, additional facilities, etc. Engage other associates with expertise in Infrastructure redesign

Optimize Processes
Business Process Modeling keeping in view of our clients customers and maximize value delivery to their customers Business Process Mapping and eliminating Non-Value Added Activities. Improving the process controls and reduce variation Automate processes using BPM SW Suites

Tools Used
TPM Tools Lean Tools Six Sigma Tools Theory of Constraints Balanced Scorecard Business Process Management

How Do We Do IT?
Proven Client Engagement Model

Enablers Engine

Communication

Change Management

Resourcing

Knowledge Dissemination

Process Optimization

Execution Engine

Project Initiation

& Governance

Define

Measure

Analyze

Improve

Control

Drive & Monitor Strategy Engine

Business Excellence Group

Implementation Approach-APT2I TM
ASSESS
Initial assessment of Organization Scenario Understand Business and Organizational structure Gather Business Needs and Delivery Metrics Identify Potential Opportunity and Scope Risk analysis Freeze on Improvement Opportunities and set Targets Freeze on engagement model

PLAN
Create management buy-in Form a Core Team Evolve customized solutions Freeze the plans Define time lines Building profiles and competency metrics Identify change enablement workshops Building operational performance processes Establish foundation for consistent metrics to drive performance improvement

TRAIN
Conduct change enablement workshops Conduct planned workshops Engage people and build new thinking Build capabilities on performance improvement methodologies Devise various communication modes to drive improvements Build capabilities to train others

IMPLEMENT
Leveraging methodologies and frameworks for success Deploy proven methodologies such as Six Sigma, Lean, TPM, TOC, BPM, BSC and others Providing performance visibility across the organization Drive improvement projects and other initiatives

IMPROVE
Review the progress Initiate improvement actions Achieve sustainable improvements in performance Build new capabilities, new thinking and new culture Standardize the new performance levels by institutionalization of the changes

Benefits of Operational Excellence

Improved Profitability Improved Quality of products/services Improved Customer Satisfaction Sustain the market competition Improved Employee Morale People Management and Development (Building Capabilities to move the organization to next level of performance)

How Does Confluence Help?

Confluence can help clients to build operating models enabling Operational Excellence. Organization-wide Intervention includes
Interactions between various functions/ departments in the organization Dialogue between internal functions, customers, governance, regulatory bodies, etc. Policies, principles, processes, procedures, job descriptions across the organization Building people capabilities Establishing Performance Management System Establishing Proactive Management Culture

Who We Are

ABOUT US

About Us

Confluence Business Solutions Pvt. Ltd. Is an eleven years old organization. We are into Consulting and training services We provide consulting on strategy deployment, breakthrough improvement, implementing Business excellence models and establishing various Management Systems We conduct in-house and open workshops on process improvements techniques likes 5S, Kaizen, LEAN,TPM,BSC and Six Sigma. Also we help in deployment of the same. Where any expertise is required by the client organization, Confluence augments its resources to help achieve the objectives. We are a team of ten people. Our Registered Office is in Padmaraonagar where as our Corporate Office at Habsiguda. Both in Secunderabad.

Vision
To become one of the best process consulting companies in the world.

Mission
Act as Catalyst for Client Organizations and individuals to help them realize potential and achieve their objectives HIGHER, FASTER and SURER Values Being truthful in our deeds Value entitlem ent to all our stakehol ders Follow Ethical Business Practices

Service Portfolio
Consulting

Training and Certifications

Enabling Operational Excellence Strategy Deployment Balanced Scorecard Breakthrough Improvement Services such as Six Sigma, Lean, TPM, BPR, BPM Business Excellence Models Management Systems Implementation

Six Sigma Professional Certifications Customized Trainings Managerial Development Programs

Confluence

Resource Augmentation
Competent Resource Support for driving Breakthrough Improvement Initiatives

Contact Us
Naveen Kumar Damaraju Mob:+91 9000800664 naveen@confluenceworld.com Nilesh Naik Mob:+91 9000015482 nilesh@confluenceworld.com Venkatesh Yerramalla Mob:+91 9848043413 yerramalla@confluenceworld.com

Confluence Business Solutions Pvt. Ltd.

Regd Office: 6-1-284/4/B, Plot No.224, Street # 5, Padmarao Nagar, Secunderabad 500 025. Ph:0091-40- 27508110, Email:info@confluenceworld.com, URL: www.confluenceworld.com

Learning and then not acting on what you learn is like plowing and then never planting. - unknown Albert W. Daw Collection