RHIANNON M TOVANI

with an organization in need of a professional with solid, Communication, Analytical, Organizational, and Customer Service skills including abilities to optimize efficiency and to exceed organizations objectives

HUMAN RESOURCES MANAGER

Actively seeking a position as a

OR

CORPORATE TRAINER

Enthusiastic and results driven Selling Branch Manager with years of experience in Workers comp, Payroll, Recruiting and Retaining staff, interviewing, understanding and implementing employment laws, I-9 compliance, E-Verify, communication, customer service, problem solving, time management, and multi-tasking. Able to coordinate multiple problems and meet deadlines even under extreme pressure. Maintain solid professional standards & excellent track record of dependability. Performed tasks with exceptional work ethic, professional attitude, and emphasis on reliability, integrity, diversity, teamwork & willingness to work as necessary for job completion. Self-motivated, able to work independently or in a team, and able to communicate & collaborate effectively with co-workers at all levels.

AREAS

OF

KEY STRENGTH

Effective communication skills adept in Public & Customer Relations, and in Coordination Resourceful and well-organized capable of effective planning and priority setting for efficient workflow Keen sense of responsibility maintained solid professional standards and excellent track record of dependability Problem solver responded rapidly and appropriately to changing circumstances. Evaluated problems, made astute decisions to effect positive change, and refocused on new priorities Certifications Taking the PHR certification test December 2013.

PROFESSIONAL EXPERIENCES
Mar. 2009 - Present Regional Fleet Coordinator Crop Production Services Loveland, CO Perform duties such as ordering equipment and vehicles for over 900 branches in the United States and Canada. Dispose of all equipment and vehicles for over 900 branches in the United States and Canada. Data Entry Customer Service Handle all disputes branches may have and use my customer service background to handle issues as effectively and quickly as possible. Created training program for employees on various topics in regard to Fleet. Conduct weekly trainings for the field on various topics in regards to Fleet. Go to locations and train them on Fleet topics so they can be more efficient and understand how Fleet works. Assist team members with projects they need help accomplishing on time. Nov 2006 Jan 2009 Branch Manager Labor Ready Loveland, CO Ensured Success of the branch staff that they were a highly competent and professional customer service and sales team which including staff development . Created, coordinated, and implemented sales plans to achieve target growth. Planned, directed, and monitored branch activities to ensure profitability and value utilizing the P&L. Created and implemented a business plan that was branch specific. Performed outside sales calls and utilized a consultative sales approach to actively develop and increase sales opportunities. Effectively handled multiple projects simultaneously, quickly adjusted & reacted positively to changes. Provided educated answers to customers questions and solved issues promptly & effectively.

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 Acted as HR Coordinator within the branch. Handling E-Verify, I-9, W-4s, recruited employees; workers comp compliant, attended unemployment hearing; filed and called in worker comp claims. All duties as described below in the Customer Service Representative position.
Sep. 2005 Nov 2006 Customer Service Representative Labor Ready Fort Collins, CO Based on my creativity, think outside the box mentality, and my strong leadership qualities, I was promoted to Branch Manager one year later.

Responded to customer questions and quote prices within guidelines. Coordinated recruiting materials (flyers, advertisements), identify temporary employees and get potential employees to come to the branch. Created and implemented marketing flyers for new and current customers.
Head Waitress/Bartender Sportscasters Fort Collins, CO
Apr 2005 Jan 2006

-- I loved working in a restaurant. I was able to meet a lot of nice people and was able to make a lot of tips through great customer service and creating a great atmosphere for the customers as well as other employees. Because of my experience I was chosen to wait and serve big parties like the CSU Football coaching staff and players Customer service was the top priority. -- Made drink orders for my customers and other staff -- Trained all new wait staff and bartenders -- Ran the register -- Communicated with kitchen staff to ensure proper food orders were made. -- Janitorial duties which included: sweeping, mopping, cleaning bathrooms. -- Created new shots that the patrons of the bar loved
Customer Service Representative Mister Money Loveland, CO
Mar 2005 Sept 2005

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Customer Service Diffused customer complaints before they were brought to the manager. Payday loans Pawn loans Cash handling Looked up prices on the internet for items customers wanted to sell to the store. Janitorial duties which included: sweeping, mopping, organizing merchandise.

May 2001 March 2006 Shift Manager Pizza Hut Fort Collins, CO I was quickly promoted to a shift manager as soon as I started. I was able to cut the floor and send employees home avoiding high labor costs and had the lowest labor hours within the area.

Performed opening duties such as counting till, setting up the registers, driver logs Input daily numbers for reports to the GM and Area Manager -- Customer service while taking phone orders and in house orders. -- Oversaw staff of 15. -- Handled customer complaints. -- Helped hire and discipline staff -- Helped maintain and keep I-9s and W-4s up to date and ensured they were filled out correctly -- Oversaw staff of 15 -- Helped with prep duties to prepare for the next day. -- Janitorial duties which include: sweeping, mopping, dishes.

EDUCATION
Colorado State University Fall 2011, 3.75 GPA Expected graduation December 2013Masters of Education and Human Resource Studies in Adult Education and TrainingFort Collins, CO

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Regis University 2008-2011 Graduated May, 2011 3.41 GPA Bachelors of Science Business Administration specializing in HR Management Colorado State University 1998-2002 English Education Major Fort Collins, CO Cherry Creek High School 1994-1998Englewood, CO

VOLUNTEER EXPERIENCE
March 2012 present Secretary for Kappa Alpha Theta Alumnae Chapter October 2011- October 2012 CASA Ambassador March 2011- present CASA Volunteer 2000-2009 - Religious Education teacher for grades varying from 1st through 8th 2002-2009 sponsor for RCIA. 2006-2007 Mentor for an 11 year old through the Department of Human Services in Larimer County Aug - Dec 2001 Volunteer at Fort Collins High School 10-12 grade Aug-Dec 2000 Volunteer at Bauder Elementary 4th grade class 1999-2000 - Volunteered at Head Start/Even Start 1998 2002 Member of Kappa Alpha Theta Fraternity where I held position of assistant rush chair, music chair, and alumnae relations chair.

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