Questionnaire

We are students of MBA from GIFT University Gujranwala and doing a research project on Rescue Services. Project is part of our subject Services Marketing. We assure you that data taken from you is fully confidential and use for only this project. Kindly encircle your response.
1-Strongly Disagree

2-Disagree

3-Neutral

4-Agree

5-Strongly Agree Reliability

Reliability
Rescue services should be prompt. 1 2 3 4 5 Rescue services are prompt. 1 2 3 4 5

Rescue services should be deliver on time. 1 2 3 4 5

Rescue services should work with honesty. 1 2 3 4 5

Rescue services are giving service on time. 1 2 3 4 5

Rescue services are doing work honesty. 1 2 3 4

Rescue services should be available 24/7.

1 2 3 4 5

Rescue services are available 24/7.

1 2 3 4 5

Assurance

Assurance

Rescue team should treat people fairly. 1 2 3 4 5 Rescue team should be consistently courteous with service receiver. 1 2 3 4 5 Rescue servicers should be instill confidence during work 1 2 3 4 5 Rescue service employee should be having the ability to work in team. 1 2 3 4 5 Rescue servicers should be knowledgeable about tools. 1 2 3 4 5
Tangibility

Rescue team treat people fairly. 1 2 3 4 5 Rescue team is consistently courteous with service receiver. 1 2 3 4 5 Rescue servicers are instill confident during work? 1 2 3 4 5 Rescue service employees are having the ability to work in team. 1 2 3 4 5 Rescue servicers have enough knowledge about tools. 1 2 3 4 5
Tangibility

Rescue team should be in proper uniform.

1 2 3 4 5

Rescue team is giving services in proper uniform.

1 2 3 4 5

Rescue vehicle should be comfortable and fast.

1 1 2 2 3 3 4 4 5 5

Rescue vehicles are comfortable and fast.

1 1 2 2 3 3 4 4 5 5

Rescue services should have proper equipment.

Rescue services have proper equipment.

Rescue servicers should be neat in their appearance. 1 2 3 4 5 Empathy

Rescue servers are neat in their appearance. 1 2 3 4 5 Empathy

Rescue service provider should have feeling of care for service receivers. 1 2 3 4 5 Rescues servicers should provide individual attention. 1 2 3 4 5 Rescues servicers should behave ethically. 1 2 3 4 5 Rescue servicers should be open to serve 24 hours. 1 2 3 4 5
Responsiveness

Rescue service provider have feeling of care for service receivers. 1 2 3 4 5 Rescues servicers give individual attention. 1 2 3 4 5 Rescues servicers behave ethically. 1 2 3 4 5 Rescue servers should be opened to serve 24 hours. 1 2 3 4 5
Responsiveness

Rescue servicers should be always willing to help service receiver.

1 2 3 4 5 Rescue servicers should never response late to service receiver requests. 1 2 3 4 5 Rescue servers should ensure receivers exactly when services will be performed. 1 2 3 4 5

Rescue servicers are always willing to help service receiver.

1 2 3 4 5 Rescue servicers should never response late to service receiver requests. 1 2 3 4 5 Rescue servicers are ensure exactly when services are performed. 1 2 3 4 5

Demographics
Age 21 to 30 Gender Male Income 20,000 or less 31 to 40 41 to 50 60 or more

Female

21,000 to 30,000

31,000 to 35,000

36,000 or more

Thank You