PART 1 - Write a formal letter of complaint.

Muhammad Muaz bin Mohd Amin 74, Jln. Permai 5, Tmn. Desa Permai, 09600 Lunas, Kedah Darul Aman.

18th August 2011

The Administrative Officer Acer Centre, 37 Jln. Penarik, Kota Bahru, Kelantan Darul Naim.

Dear Sir,

I am writing this letter to express my dissatisfaction with one of your product that is a laptop that I bought in your store four days ago. As soon as I turned on the computer, I realized that windows operating systems is not installed in it eventhough the offer said that it was already installed. In addition, I have chosen a gray laptop but the one I received is the black one. The default language of the laptop is in French and to make it worse, the memory of the laptop was not the same as stated in your catalogue that I read before I buy it. I wanted this situation to be solved as soon as possible. I made the decision to buy the laptop at your store because of the recommendation from my friend saying that your product is good. But, due to this experienced, I felt deceived and frustrated. I would like to have other laptop which fit the specification as stated in your catalogue at the store as compensation for this accident. If I do not get a quick response to my request, I would like to ask for a full refund from the payment that I already made.
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I look forward to hear from you as soon as possible.

Yours sincerely.

Muaz
(Muhammad Muaz bin Mohd Amin)

PART 2 - Find two text types and then list down their main ideas and supporting details. - Compare the two text in terms of their similarities and differences.

ESSAY 1 - EXPOSITORY

A PROCESS OF DIGESTION The digestive process is important in maintaining the lives of living organisms and in providing them with needed energy. Groups of organs, such as the mouth, oesophagus, stomach, and intestines, work together to perform this complex task. Digestion is the process of breaking down food from large molecules into small ones to make it easier for absorption. The three major steps involved in the digestive process are ingestion, digestion, and absorption. Ingestion, which occurs in the mouth, is the first step of the digestive process. After food enters the mouth, the teeth chew it. Saliva, which is produced by the salivary glands, plays a major role in breaking down the food into smaller pieces. These small pieces travel to the stomach through the oesophagus. In the stomach, the second step of the digestive process begins. When the chewed food reaches the bottom of the oesophagus, a valve lets the food enter the stomach. Contraction of the stomach wall mixes the food. Acidic gastric juices, which are secreted by the gastric glands in the stomach, help in mixing the food and in turning it into a partial liquid so it will have the ability to move into the small intestine. In the small intestine, enzymes are secreted, and digestion is completed. The last step in the digestive process is absorption. Absorption takes place in the small intestine. The wall of the small intestine is lined with small, finger like projections called villi. Small molecules of food are absorbed by the huge number of villi. Some of these absorbed molecules enter the bloodstream to be distributed throughout the whole body. In conclusion, the digestive process involves three major steps: ingestion, digestion, and absorption. Ingestion, which occurs in the mouth, helps to increase the surface area of the food particles and prepares them for digestion. In the stomach, digestion begins, and it continues until it reaches the small intestine, where absorption takes place. The digestive process maintains organisms' lives by providing them with energy needed for different functions.
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MAIN IDEAS AND SUPPORTING DETAILS

Paragraph 1

Main ideas

- The digestive process is important in maintaining the lives of living organisms.

Supporting details - Groups of organs work together to perform this task - Digestion is the process of breaking down food - There are three major steps involved in the digestive process

Paragraph 2

Main ideas

The first step of the digestive process is ingestion, which

occurs in the mouth. Supporting details - After food enters the mouth, the teeth chew it - the food travel to the stomach through the oesophagus

Paragraph 3

Main ideas

- The second step of the digestive process begins in the stomach.

Supporting details - When the chewed food reaches the bottom of the oesophagus, a valve lets the food enter the stomach - Acidic gastric juices help in mixing the food and turning it into partial liquid. - In the small intestine, enzymes are secreted and digestion is completed

Paragraph 4

Main ideas

- The last step in the digestive process is absorption

Supporting details - takes place in the small intestine - Small molecules of food are absorbed by the huge number of villi - Some of these absorbed molecules enter the bloodstream to be distributed throughout the whole body

Paragraph 5

Main ideas

- the digestive process involves three major steps

Supporting details - Ingestion, which occurs in the mouth - digestion that begins in the stomach - absorption which takes place in the small intestine

ESSAY 2 - NARRATIVE

Attitude Is Everything
Jerry was the kind of guy you love to hate. He was always in a good mood and always had something positive to say. When someone would ask him how he was doing, he would reply, "If I were any better, I would be twins!" He was a unique manager because he had several waiters who had followed him around from restaurant to restaurant. The reason the waiters followed Jerry was because of his attitude. He was a natural motivator. If an employee was having a bad day, Jerry was there telling the employee how to look on the positive side of the situation. Seeing this style really made me curious, so one day I went up to Jerry and asked him, "I don't get it! You can't be a positive person all of the time. How do you do it?" Jerry replied, "Each morning I wake up and say to myself, 'Jerry, you have two choices today. You can choose to be in a good mood or you can choose to be in a bad mood.' I choose to be in a good mood. Each time something bad happens, I can choose to be a victim or I can choose to learn from it. I choose to learn from it. Every time someone comes to me complaining, I can choose to accept their complaining or I can point out the positive side of life. I choose the positive side of life." "Yeah, right, it's not that easy," I protested. "Yes it is," Jerry said. "Life is all about choices. When you cut away all the junk, every situation is a choice. You choose how you react to situations. You choose how people will affect your mood. You choose to be in a good or bad mood. The bottom line: It's your choice how you live life." I reflected on what Jerry said. Soon thereafter, I left the restaurant industry to start my own business. We lost touch, but I often thought about him when I made a choice about life instead of reacting to it. Several years later, I heard that Jerry did something you are never supposed to do in the restaurant business: he left the back door open one morning and was held up at gunpoint by three armed robbers. While trying to open the safe, his hand shaking from nervousness, slipped off the combinations. The robbers panicked and shot him.
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Luckily, Jerry was found relatively quickly and rushed to the local trauma centre. After 18 hours of surgery and weeks of intensive care, Jerry was released from the hospital with fragments of the bullets still in his body. I saw Jerry about six months after the accident. When I asked him how he was, he replied, "If I were any better, I'd be twins. Wanna see my scars?" I declined to see his wounds, but did ask him what had gone through his mind as the robbery took place. "The first thing that went through my mind was that I should have locked the back door," Jerry replied. "Then, as I lay on the floor, I remembered I had two choices: I could choose to live, or I could choose to die. I chose to live." "Weren't you scared? Did you lose consciousness?" I asked. Jerry continued, "The paramedics were great. They kept telling me I was going to be fine. But when they wheeled me into the emergency room and I saw the expressions on the faces of the doctors and nurses, I got really scared. In their eyes, I read, 'He's a dead man.' I knew I needed to take action." "What did you do?" I asked. "Well, there was a big, burly nurse shouting questions at me," said Jerry. "She asked if I was allergic to anything. 'Yes,' I said. The doctors and nurses stopped working as they waited for my reply. I took a deep breath and yelled, 'Bullets!' Over their laughter, I told them, "I am choosing to live. Operate on me as if I am alive, not dead." Jerry lived thanks to the skill of his doctors, but also because of his amazing attitude. I learned from him that every day we have the choice to live fully. Attitude, after all, is everything. http://www.essaystart.com/Kinds_of_Essays/Essay_Samples/narrative_Essay_Sam ple.htm

MAIN IDEAS AND SUPPORTING DETAILS

Paragraph 1

Main ideas

- Jerry was the kind of guy you love to hate.

Supporting details - He always in a good mood. - Always had something positive to say.

Paragraph 2

Main ideas

- He was a unique manager.

Supporting details - He had several waitresses who had followed him around restaurant to restaurant. - He was a natural motivator.

Paragraph 3

Main ideas

- Asked Jerry about how can he be a positive person of all the time.

Supporting details - Each morning asked himself to be either in good or bad mood.

Paragraph 4

Main ideas

- Life is all about choices.

Supporting details - When you cut away all the junk, every situation is a choice. - It is your choice how you live life.

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Paragraph 5

Main ideas

- Jerry did something you are never supposed to do in the restaurant business.

Supporting details - He left the backdoor open - He slipped off the safe combination and got shot by panicked robbers.

Paragraph 6

Main ideas

- Jerry was found and rushed to the local trauma centre.

Supporting details - released from hospital with fragments of the bullets still in his body. - asked about his condition and what he gone through.

Paragraph 7 - Jerrys condition at the local trauma centre.

Main ideas

Supporting details - he got scared when he saw the faces of doctors and nurses when wheeled to the emergency room.

Paragraph 8

Main ideas

- Asked what did he do after got scared

Supporting details - there was a nurse shouting question - he took a deep breath and yelled, 'Bullets!' Over their laughter, he told them he is choosing to live. - he told them to operate him as if he is alive

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Paragraph 9

Main ideas

- Jerry survived the operation

Supporting details - he lived thanks to his amazing attitude. - we have the choice to live fully.

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PART 3 - Choose one of the texts and present it in form of graphic organizer.
- write a summary based on the graphic organizer.

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GRAPHIC ORGANIZER
The digestive process is important in maintaining the lives of living organisms

Groups of organs work together to perform this task

Introduction

Digestion is the process of breaking down food There are three major steps involved in the digestive process

The first step of the digestive process is ingestion, which occurs in the mouth.

After food enters the mouth, the teeth chew it

the food travel to the stomach through the

oesophagus When the chewed food reaches the bottom of the oesophagus, a valve lets the food enter the stomach

Body
PROCESS OF DIGESTION

The second step of the digestive process begins in the stomach.

Acidic gastric juices help in mixing the food and turning it into partial liquid. In the small intestine, enzymes are secreted and digestion is completed

takes place in the small intestine

The last step in the digestive process is absorption

Small molecules of food are absorbed by the huge number of villi Some of these absorbed molecules enter the bloodstream to be distributed throughout the whole body

Ingestion, which occurs in the mouth

Conclusion

the digestive process involves three major steps

In the stomach, digestion begins

the small intestine, where absorption takes place

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SUMMARY

The digestive process is important in maintaining the lives of living organisms. Groups of organs work together to perform the task that is breaking down the food. There are three major steps involved in the digestive process. The first step is ingestion. After food enters the mouth, the tooth chews it and then travel to the stomach through oesophagus. The second step begins in the stomach. When the chewed food reaches the bottom of the oesophagus, a valve lets the food enter the stomach. Acidic gastric juices help in mixing the food and turning it into partial liquid. In the small intestine, enzymes are secreted and digestion is completed. The last step is absorption. In the small intestine, small molecules of food are absorbed by the huge number of vili and then enter the bloodstream to be distributed throughout the whole body. In the conclusion, digestive process involves three major steps that is ingestion which occurs in the mouth, digestion that begins in the stomach and absorption which takes place in the small intestine.

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REFLECTION

For doing this assignment, I have to write a formal letter and identify the main ideas and supporting detail of the text that I have to find. Besides that, I also have to compare the two texts that I choose in terms of their similarities and differences of the content, adjective uses, sentences types and tone of the writer. After searching for an amount of time, I manage to get two types of essay and identify the main idea and supporting details of the essays. The other task is to choose one of the texts and present it in a form of graphic organizer and then summarize them. By doing this task, I learned how to get the main ideas of the articles correctly. A main idea is the key word that played as a root of the sentences in the articles. I also learn how to present the main ideas using graphic organization. This knowledge will I adapt it in my daily life if I want to get the clearer information from any source that I read. I also have to provide a graphic organizer to show the main ideas for the articles that I have chosen. The purpose of the graphic organization is to show the important content from the articles and make it easy to understand. By doing this graphic organizer, the content from the article becomes much clearer. Besides that, what I learn from this task is to have a good time management. Without a good time management, we cannot do a single work and finish them in time. That is why we should know how to handle time wisely. As a conclusion, there is much new knowledge that I have learned by doing this course work. I will use this knowledge in my daily life and will teach to the others that in needed. Thank you.

Muhammad Azri Asyraf bin Mohd Asari

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Assalamualaikumwarahmatullahiwabarakatuh First of all, I would like to thank to Allah S.W.T because with His will and bless I could finish the coursework for subject English Language Proficiency (ELP) on time. Besides that, I also want to thank to my lecturer, Madam NoormahbtHj Ismail, because without any help from her, it is impossible for me to finish this coursework. Her briefing also guided me on how to do this coursework. The main task for this coursework is to write a formal letters which is complaint letter and two type of essays which is expository and narrative essay. After that I must analyzed the format and sentences that use in there. It is quite difficult but after discuss with my friends, I finally can finish this coursework. For your information, there are various types of formal letter. The format for formal letter is depends to whom we send the letter. Besides that, there are also a few terms that usually used in the formal letter and that was the first time I realized about it. On this occasion, I want to thank to my lecturer, Madam NoormahBtHj Ismail because without any help from her, it was impossible for me to complete this coursework. Her willingness to help me and my friends makes me more eager to complete this coursework. Besides that, I also want to thank to my peers because they always help me whenever I ask any help from them. They were willing to share any information that related to the coursework. Last but not least, I want to thank to my parents. They always support me in whatever I am doing. Thank you.

MUHAMMAD MUAZ BIN MOHD AMIN

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BIBLIOGRAPHY

T.S. Kon (2006). Practical English Usage [English as a Second Language]. Singapore. P. Berpadu Sdn. Bhd.

Erlyn Baack. Sentences: Simple, Compound, and Complex. http://www.eslbee.com/sentences.htm. Accesed on 21 August 2011. Narrative Essay. http://www.essaystart.com/Kinds_of_Essays/Essay_Samples/narrative_Essay_Sam ple.htm. Accesed on 2I August 2011.

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APPENDIX

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