Core banking

Anova: Single Factor SUMMARY Groups less than 20,000 20,000-50,000 more than 50,000

Count 17 30 3

Sum Average 69 127 12

Variance

4.058824 0.433824 4.233333 0.598851 4 1

ANOVA Source of Variation SS df Between Groups 0.412157 2 Within Groups 26.30784 47 Total 26.72 49

MS

P-value

F crit

0.206078 0.368167 0.693979 3.195056 0.559741

H0 = Customer satisfied with Core banking service providing by bank in various income level H1 = Customer not satisfied with Core banking service providing by bank in various income level Interpretation :- Hypothesis is accepted as Customer satisfied with Core banking service providing by bank in various income level

Personalised service

Anova: Single Factor SUMMARY

Groups less than 20,000 20,000-50,000 more than 50,000

Count 17 30 3

Sum Average 68 130 12

Variance

4 0.5 4.333333 0.712644 4 1

ANOVA Source of Variation SS df Between Groups 1.333333 2 Within Groups 30.66667 47 Total 32 49

MS

P-value

F crit

0.666667 1.021739 0.367824 3.195056 0.652482

H0 = Customer satisfied with Personalised service service providing by bank in various income level H1 = Customer not satisfied with Personalised service service providing by bank in various income level Interpretation :- Hypothesis is accepted as Customer satisfied with Personalised service service providing by bank in various income level

Customer Relationship

Anova: Single Factor SUMMARY Groups less than 20,000 20,000-50,000 more than 50,000

Count 17 30 3

Sum Average 62 161 13

Variance

3.647059 0.617647 5.366667 30.03333 4.333333 1.333333

ANOVA

Source of Variation SS df Between Groups 32.56431 2 Within Groups 883.5157 47 Total 916.08 49

MS

P-value

F crit

16.28216 0.866155 0.42717 3.195056 18.79821

H0 = Customer satisfied with Customer relationship service providing by bank in various income level H1 = Customer not satisfied with Customer relationship service providing by bank in various income level Interpretation :- Hypothesis is accepted as Customer satisfied with Customer relationship service providing by bank in various income level

Complain Managements Anova: Single Factor SUMMARY Groups less than 20,000 20,000-50,000 more than 50,000

Count 17 30 3

Sum Average 59 129 13

Variance

3.470588 1.014706 4.3 0.562069 4.333333 0.333333

ANOVA Source of Variation SS df Between Groups 7.778039 2 Within Groups 33.20196 47 Total 40.98 49

MS

P-value

F crit

3.88902 5.505215 0.007111 3.195056 0.706425

H0 = Customer satisfied with Complain Managements service providing by bank in various income level H1 = Customer not satisfied with Complain Managements service providing by bank in various income level Interpretation :- Hypothesis is rejected as Customer not satisfied with Complain Managements service providing by bank in various income level

Interest rate and other plans

Anova: Single Factor SUMMARY Groups less than 20,000 20,000-50,000 more than 50,000

Count 17 30 3

Sum Average 59 123 12

Variance

3.470588 0.764706 4.1 0.644828 4 0

ANOVA Source of Variation SS df Between Groups 4.344706 2 Within Groups 30.93529 47 Total 35.28 49

MS

P-value

F crit

2.172353 3.300456 0.045578 3.195056 0.658198

H0 = Customer satisfied with Interest rate and other plans service providing by bank in various income level H1 = Customer not satisfied with Interest rate and other plans service providing by bank in various income level Interpretation :- Hypothesis is rejected as Customer not satisfied with Interest rate and other plans service providing by bank in various income level

Availability of ATMs

Anova: Single Factor SUMMARY Groups less than 20,000 20,000-50,000 more than 50,000

Count 17 30 3

Sum Average 70 134 12

Variance

4.117647 0.860294 4.466667 0.602299 4 1

ANOVA Source of Variation SS df Between Groups 1.648627 2 Within Groups 33.23137 47 Total 34.88 49

MS

P-value

F crit

0.824314 1.165848 0.320507 3.195056 0.70705

H0 = Customer satisfied with Availability of ATMs service providing by bank in various income level H1 = Customer not satisfied with Availability of ATMs service providing by bank in various income level Interpretation :- Hypothesis is accepted as Customer satisfied with Availability of ATMs service providing by bank in various income level