“Our Profit is June 2008

Your Success”

An Affiliate Of

Fair Housing - First Hand

June’s General Membership meeting will feature guest speaker Scott P. Upcoming Events
Moore. Scott is a former senior trial attorney with the U. S. Department of
Justice. Scott widely recognized for his experience in fair housing law and June General

litigation. Scott's practice focuses on the defense and preventive representa- Membership Meeting

tion of housing providers (including developers, property management com- Wednesday - June 11th
Noon
panies, nonprofit associations, real estate agents, architects, and engineers) in
Airport Holiday Inn
all fair housing and public accommodation matters. He served as lead coun-
Topic: Fair Housing with
sel on some of the largest pattern or practice cases brought by the United Scott P. Moore
States under the Fair Housing Act against developers of multifamily housing,
property management companies, and senior housing providers. Scott now June Vendor Council
brings his expertise into the private sector to assist housing providers comply Meeting
with the complex array of requirements under the Fair Housing Act, the Thursday - June 19th
ADA, and Section 504 of the Rehabilitation Act. 4:00 pm
Chicken Coop
You do not want to miss this important and informative meeting as Scott will Final meeting before the
share actual case experience with you. Managers, Regionals, leasing and Golf Outing
maintenance staff will all benefit from this meeting. Register early!
2nd Annual Golf Outing

CIAA Board of Directors Update Friday - July 11th

Toad Valley
Registration Attached
Deb Lanpher has resigned from the Board due to work constraints. We want to thank Deb for her
service on the CIAA Board of Directors. Jennifer Konior of TAB Properties will take the posi-
tions of Vice President and PR Chair. Please contact Jennifer at jokonior@tabproperties.com to There will be no
help with the PR Committee. General Membership
The Board of Directors would like to welcome Heather Benton of Bridlewood Apartments - Day- meeting in July due to
mark Real Estate, as its new Secretary. Heather’s email is hbenton26@msn.com. the Golf Outing

Inside Your Newsletter:

• Committee Updates
• 2008 CIAA Board Members
• Letter from the President
• May Meeting Highlights
• New Members
• Promotions, Positions, and
Postings
• Vendor Spotlight - ICS
Advanced Technologies
• Vendor Listings
• June Meeting Registration
• 2nd Annual Golf Outing
Registration Form
• NAA Connect
 Committee Announcements
Education Committee
CAM Students:
If you haven’t taken your exam, please do so as soon as possible!
Community Analysis notebooks need to be turned in
no later than Noon on June 8th. Call Mary Spain at
515-327-0606 to make arrangements to drop off.

Vendor Council
The Vendor Council is finalizing plans for the Golf Outing. Come out for a day full of fun, networking and
lots of prizes. End the day with a great steak dinner and it doesn’t get much better than that!

Don’t forget about the other Vendor sponsored events later this year!

Golf Outing and Tournament ~ July 11th ~ Toad Valley

Vendor Trade Show ~ October 23rd ~ Airport Holiday Inn
Maintenance Olympics and Vendor Social ~ December 10th ~ Airport Holiday Inn

2008 Board Members and Committees

President
Rick Koontz, Signature Place
Past President
Melissa Johnson, Olde English Village
Vice President
Jennifer O’Brien Konior, TAB Properties
Treasurer
Lori Young, BH Management
Secretary
Heather Benton, Bridlewood Apartments
Education Committee Chair
Mary Spain, Apartment Finder
Legislative Committee Chair The bad news
is time flies.
Rick Koontz, Signature Place
Membership Committee Chair
Lesley Sweet, Knapp Properties The good
news is you're
Public Relations Committee Chair
Jennifer O’Brien Konior, TAB Properties

Vendor Council Co-Chairs

Tom Newton, Gorman Roofing
Trade Show Committee Chair the pilot.
Mary Spain, Apartment Finder Michelle Ogden, Timberland Partners

Page 2
Website: www.ciaahq.org
 Letter from the President
SYNERGY. “The interaction of two or more agents or forces so that
their combined effect is greater than the sum of their individual effects”.
How effective is your team’s efforts on a daily basis? Synergy is the key to a suc-
cessful team - everyone working together for a common goal. Synergy usually
arises when two persons with different complementary skills cooperate.

The current housing market is confusing at best. Occupancy highs and lows. Less
staff to do more work. Changing ownerships. Uncertain future. There are a pleth-
ora of issues that tax our strength and tenacity each and every day. So how do we
overcome the challenges we’re faced with on a daily basis? We do it by simply working together.

Leasing offices and management teams consist of differing personalities and talents. From the manager to
the grounds crew, each staff member’s daily functions contribute to the overall success of the property.
But can any one of them be successful without the others? Simply, no. Does your associate who answers
the phone understand common maintenance issues to be able to anticipate what the resident needs? Does
your service staff understand the difficulty of answering the phone and having to explain and uncompleted
work request? Are issues disseminated throughout your office so issues can be resolved? Are you, the
manager, open to suggestions from your staff?

I’ll conclude this letter with a quote from Andrew Carnegie: “Teamwork is the ability to work together to-
ward a common vision. The ability to direct individual accomplishments toward organizational objectives.
It is the fuel that allows common people to attain uncommon results”.

“Success is driven by commitment”

Rick Koontz, CIAA President

Signature Place Apartments

May General Membership Meeting

John Woutat from West Des Moines Emergency Services gave a very informative presentation on emer-
gency response and what we should all do in case of a medical emergency on our properties. Members
learned about the mechanics of CPR, what works, what doesn’t, and why. The lesson was timely with pool
season upon us. Thanks to all who attended, supporting the efforts of the CIAA and demonstrating a real
commitment to their profession.

Make your membership more meaningful

by serving on a committee!
Page 3
 Welcome New Members
Welcome to our new Members and Vendor Members. It is a honor to have you
join our growing organization.
New Property Members
Steve and Deb Jones
Hubbell Apartment Living
Bristol Apartments
New Vendor Members Hamlet Apartments
Phillips Floors, Inc. Rosemont Place Apartments
RealPage, Inc. Somerset Apartments
Johnstone Supply Sutton Hill Apartments

Promotions, Positions and Postings

Mary Spain has been promoted to Senior Publisher for
the Apartment Finder. She is now overseeing pub-
lishers in Eastern Iowa, Central Illinois, and Northern
Illinois as well as her own publication.
Mark Rummans has joined Waste Connections as a
Sales Representative.
Johnstone Supply announces several staff changes and
additions. Tim Smith will move from behind the
counter to outside sales. Paul Sutton will move from
shipping to counter sales. Matt Geers will be the new
assistant manager. Brian Schreck has joined the staff
as a utility man for the warehouse area.
Contact Cory Paeper from Johnstone Supply if you’re
interested in attending the upcoming continuing ed
classes that are coming up, or you can simply ask to be
added to their email list for upcoming classes.

APARTMENT MAINTENANCE - Cedar Rapids PROPERTY MANAGER - Des Moines

Prepare apartments for new residents, complete work orders, main- Hubbell Apartment Living is seeking an experienced apartment
tain buildings & grounds. Duties involve electrical, plumbing, ap- professional to manage residential property including marketing,
pliance repair and painting. Rotating on-call schedule. Full time leasing, resident relations, accounting, & supervise staff. 2 years
weekday position with excellent pay & benefits. Must have valid minimum PM experience with multi-family property, valid IA
drivers license, auto insurance and reliable transportation. Pre- driver s license/clean driving record required. MS Office, general
employment drug test and physical required. accounting & excellent communication skills, detail-oriented, must
multi-task, meet deadlines under pressure.
Windsor on the River The Pointe at Cedar Rapids
EEO-M/F/H/V. Medical /dental,
2200 Buckingham Dr. NW 4025 Sherman St. NE 401(k), education program.
Cedar Rapids, IA 52405 Cedar Rapids, IA 52402 Apply at
Fax: 319-396-8307 Fax: 319-393-5753 www.hubbellrealty.com.
Email: hrdept@cunat.com

Please send new hires, promotions, and job postings to info@ciaahq.org for inclusion in the newsletter

Page 4 Email: info@ciaahq.org

 Vendor Spotlight
ICS Advanced Technologies
ICS Advanced Technologies – Our company specializes in providing MDU amenities that will make your property stand out
from the crowd and help you attract and retain the type of residents you desire. ICS currently serves approximately 6000 units
in Ames and Des Moines with our bulk services and we support their residents with a full time staff of 25 dedicated profession-
als.
With products including bulk broadband Internet and bulk DIRECTV at prices that will pleasantly surprise you we know we
can help make your residents happy. And, as you know, happy residents re-sign their lease.
Other areas of ICS expertise include surveillance systems, access control units and audio/video installation and support. While
providing all these advanced services, we have not forgotten our roots as a computer support company with a dedicated full
time staff capable of providing all of your computer technology needs and the support to make it easy to implement. We want
to be your technology partner!

ICS Advanced Technologies Office: 515.232.4453 Email: sales@ics-llc.net

235 Alexander Avenue Toll-Free: 877.504.7618 Web: www.ics-llc.net
Ames, Iowa 50010 Fax: 515.232.4472

Need a Vendor? Call a Member First!

A+ Lawn & Landscape Goalsetter Systems, Inc. Snider Lawn Care
A.Q. Allstate Pest Control Gorman Roofing Services State Farm Insurance
American Family Insurance Hawkeye Legal Services Glen Waterhouse III
Jared Frank Agency ICS Advanced Technologies Stew Hansen’s Dodge
Apartment Finder Jetz Service Co. Stitzell Electric Supply Co.
Big Green Umbrella Media Johnstone Supply Sudzy’s Carpet Cleaning
Bragg Handywork Lawns Plus Tenant Data
Carpet Pro by Baker Interi- Marsden Building Maintenance Transworld Systems, Inc.
ors Nationwide Office Care Tub Wrx
Cort Furniture Rental On the Spot Carpet & Tile Waste Connections
The Des Moines Register Performance Leasing Waste Management
DeWitt Painting Phillips Floors
Diamond Vogel Paints Qwest
All Vendor Member contact
First Advantage SafeRent RealPage, Inc. information can be found on
Furniture Options Reliable Construction the CIAA website:
Gallon, Inc. Sherwin Williams www.ciaahq.org

To Become A Vendor Member Contact:

Tom Newton at 515-883-0838 tomn@gormanroofingservices.com
If you would like featured in our Vendor Spotlight contact:
Rick Koontz at 515-226-2100 signaturerick@gmail.com Page 5
 Membership Meeting Registration
June 11th, 12 Noon
Airport Holiday Inn, Fleur Drive

FAIR HOUSING
Presented by Scott P. Moore
Scott P. Moore is a former senior trial attorney with the U. S. Department of
Justice. Scott widely recognized for his experience in fair housing law and liti-
gation. Scott's practice focuses on the defense and preventive representation
of housing providers (including developers, property management companies,
nonprofit associations, real estate agents, architects, and engineers) in all fair
housing and public accommodation matters. He served as lead counsel on
some of the largest pattern or practice cases brought by the United States un-
der the Fair Housing Act against developers of multifamily housing, property
management companies, and senior housing providers. Scott now brings his
expertise into the private sector to assist housing providers to comply with the
complex array of requirements under the Fair Housing Act, the ADA, and Sec-
tion 504 of the Rehabilitation Act.

Cost: $20.00 for buffet lunch

Lunch includes meatloaf, mashed potatoes, salad, drink and dessert
Make checks payable to CIAA
Fax your reservations to Mary Spain at (515) 327-9104
No later than 12:00 pm on Monday, June 9th

Registration Form:

Name: Name:

Name: Name:

Company / Property Name:

Address: City: Zip

Phone: Fax: Email:

 2nd Annual
Golf Outing
DATE: Friday July 11, 2008
WHERE: Toad Valley Golf Course
TIME: 12:00 NOON Shotgun Start
FORMAT: 18 Hole – 4 Person Best Ball
COST: $60.00/person (includes green fee, cart, dinner, prizes)
Sign up today for the 2008 Central Iowa Apartment Alliance Golf
Tournament to be held at Toad Valley Golf Course! This event will be

H PR IZES an 18 Hole 4 person Best Shot. Steak Dinner, awards, cash prizes and
CAS giveaways will follow your golf round! Many prizes will be awarded.
FOR
I NN ERS
W
TO P 1 2
FOR MORE INFORMATION CONTACT
MARY SPAIN @ 327-0606 OR
TOM NEWTON @ 883-0838

Mail registration and payment to: CIAA, 3775 E.P. True Parkway, Suite 263
Registrations must be West Des Moines, IA 50265
received no later than Individual sign ups welcome, we’ll place you on a foursome!
June 15th, 2008
Name Phone

Name Phone

Name Phone

Name Phone

Method of Payment Check Cash

 Connect
With NAA
‘Executive’ Track to Debut
at 2008 NAA Education Conference & Exposition
B y M i c h a e l To m p k i n s , C A P S , C P M , C C I M
2008 National Apartment Association Chairman of the Board
Julian LeCraw & Co.
A
n executive track of education
sessions and speakers will make its
debut this year at the 2008 NAA
Education Conference & Exposition held
June 26-28 at the Gaylord Palms Resort
and Convention Center in Orlando, Fla.
The conference features more than 50
education sessions divided into nine
education tracks, including Executive,
Development & Rehab, Marketing &
Leasing, Human Resources,
Independent/Small Owner, Specialty
Housing, Personal Development, Wild
Card! and Shared Interest Groups.
Heading the Executive Track lineup is Dr. Marshall Goldsmith,
a world authority in helping successful leaders achieve positive,
lasting change in behavior for themselves, their people and their
teams.
Goldsmith has been recognized by the American Management
Association as one of 50 great thinkers and leaders who have
impacted the field of management over the past 80 years, and by
Business Week as one of the most influentional practitioners in the
history of leadership development.
He has been listed as one of the top 10 educators in the Wall
Street Journal and as one of five most respected executive coaches
in Forbes. Goldsmith’s latest of 22 books is What Got You Here
Won’t Get You There--a New York Times best-seller, the Wall Street
Journal No. 1 business book and the Harold Longman Award
winner for Business Book of the Year in 2007.
In his fast-paced, interactive session, Goldsmith will explain why
it can be so difficult for successful leaders to change. Participants
will get to practice feed forward--a positive, simple and focused tool
for development that is being implemented successfully by leader
around the world. Goldsmith then will share a proven process for
leadership development—one that has been validated by research
involving more than 86,000 participants.
Other Executive sessions include:
■ State of the Industry: U.S. Apartment Market
Outlook, with Hessam Nadji, Marcus and Millichap; and Greg
Willet, M/PF Yieldstar. These economic experts will shed light on
the health of the national and individual markets.
■ The Evolving Role of Women In The Industry, with
moderator Alex Jackiw, CPM, CAPS, Buckingham Management LLC,
who will discuss the impact women have had on apartment man-
agement with panelists Cindy Clare, President, Kettler Management;
Erin Ditto, Senior Vice President of Operations, Steven D. Bell and
Company; and Michelle Norris, Senior Vice President for
Development and Acquisitions, National Church Residences.
■ Insight, Inspiration and Invitation, led by futurist and
economist Christopher E. Lee, CEL and Associates, Inc. He will iden-
tify and elaborate on the dynamic trends currently reshaping the
industry and those on track to do so in the future.
■ 2008 MONITOR Perspective: Passion For Precision,
with Ann Clurman, Yankelovich, Inc. Clurman provides thought
leadership, strategic vision, business planning and comprehensive
oversight to the Yankelovich MONITOR, the longest running, most
in-depth study of consumer value and lifestyle trends available any-
where.
■ Choose Wisely, Spend Sensibly: How to Implement
Internet Technology Projects that Help Your Bottom
Line, with panelists Tamera Berndt, Yardi Systems, Inc.; and Jason
Gardner, Property Bridge. The panelists will ask and answer critical
questions about how to maximize the impact of Internet
technology.
Visit www.naahq.org to register and to view a complete schedule
of events.