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Background Information  Library services are very important in education institutions these days ad students use these facilities for reference in educations  The library services that are provided in Ungku Omar Polytechnic (UOP) are not as good as the students would have hoped for: 1) The numerous of computers are inadequate 2) The computers are not properly maintained 3) The references book is not up-dated 3. Purpose  To evaluate students satisfaction in using library services at UOP.  To investigate the problems related to library services at UOP.  To propose ways to improve the library services at UOP. 4. Research Questions  How satisfied are the students with the library services?  What are the problems related to the library services?  How can the library services be improved?

5. Scope  Who  When  Where

Ungku Omar Polytechnic DKA students. Week 2 – Week 7 Ungku Omar Polytechnic, Ipoh

It also intends to investigate the problems related to the library services and to propose ways to improve them. . Dear valued respondents. We can assure you that your identity and responses will be kept strictly confidential and used for academic purposes only. We appreciate your contribution to this research. The purpose of this survey is to evaluate student’s satisfaction level in using the library services. The survey is about student’s satisfaction using the library services at Ungku Omar Polytechnic (UOP).CIVIL ENGINEERING DEPARTMENT UNGKUOMAR POLYTECHNIC. We are conducting a survey to complete a mini project for AE501 – Communicative English 3. We are fourth semester students pursuing a diploma course in Civil Engineering at Ungku Omar Polytechnic. Ipoh. IPOH QUESTIONNAIRE Topic: DKA Student’s Satisfaction over Ungku Omar Polytechnic (UOP) Library Service.

Yes No 3. Strongly Disagree Neutral Agree Strongly . 1. How often do you go to the library in a week? 1 1 2 3 4 >5 4. Gender Male Female 2. Is the library is important to you. Which section do you always refer to? Civil Engineering Magazines Sports 5. Is the computer in the library is important to you? Yes Yes No Part 2 Indicate your response by circling the best response for the statements base on the space given. The librarians are friendly and helpful.Part 1 Please check (√) the appropriate response for each item. Yes No 6.

00 pm everyday 10. Please give your comment/ opinion/ suggestion on the topic. 8.The maintenance of computer is well maintained 12.The reference books in the library are sufficient. The library should be close at 10. The library is open at night. Part 3 Disagree 1 1 1 1 1 1 2 2 2 2 2 2 3 3 3 3 3 3 4 4 4 4 4 4 Agree 5 5 5 5 5 5 Please rate your satisfaction level in using the library services at UOP from 1 Star – 5 Star by checking (/) the appropriate rating.Printing services is cheap. . What is the rating that you will give to your satisfaction level in using the library services at UOP? 1 Star 2 Star 3 Star 4 Star 5 Star 14. 13. 11.7. The computers are in a good working condition. 9.