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ISS Nomura Supervisor Training: Mediation Assignment by Lawrencia Udife
ISS Nomura Supervisor Training: Mediation Assignment by Lawrencia Udife
(Night staff supervisor) Juditha ; I can understand what Miguel is saying but i can assure you that the trolleys are not always as messy as he has described. The Day staffs also leave everything inside the trolleys and my team also complained about the same thing too. Am not saying my team are perfect, because the truth is, sometimes we are short of staffs which means extra job for my team. In this case we dont even have enough time to finish the main job, and then tidy the trolleys. But i always try to make sure that the trolleys are as clean as possible. (Mediator) Lawrencia; So Juditha, what do you think can be done to help solve this problem? (Night staff supervisor) Juditha ; i think to solve this problem, we will need an extra hand to always make sure the trolleys are in good working conditions before the day or night staff use them and also make sure they are clean after using them. (Mediator) Lawrencia ; Miguel you have heard the suggestion that Juditha made, how to you feel about it? (Day staff supervisor) Miguel ; i think it is a good idea and i agree with it. (Mediator) Lawrencia ; this is what am thinking will solve this problem, each of you (supervisors) will select a member of your team that will be willing to come in 30min early, to inspect the trolleys and make sure everything is in place for other team member to use when they come in to work. And also make sure the trolleys are clean after the days work. (Mediator) Lawrencia ; So Miguel do you agree on the 30min early time for one of your team member to come in and make sure everything is ok and take down any possible observations? (Day staff supervisor) Miguel ; yes i agree with it. (Mediator) Lawrencia ; Juditha do you agree on the 30min early time for one of your team member to come in and make sure everything is ok and take down any possible observations? (Night staff supervisor) Juditha ; yes i agree with the solution. (Mediator) Lawrencia ; congratulations to the both of you on a successful mediation, i will like us to meet in the next two weeks to go through our observations.