Very Important to confirm that you have read all instructions and scenarios and you know

what to expect in class and you are prepared well

You must email back to confirm that you prepared well

This is a sample witness statement, almost every one has seen or witnessed some
incidents/accidents. Key points to witness statement is to write your full name date and
time of incident, supervisor/manager name and signed by witness. Timing of everything how
and when it happened. If you make error do not cross it fully just put 1 line on error so we
can see what was the error in real life reports. Imp … Finish this witness statement on only
1 page. 2 pages not acceptable

Also, leave space for assessor and tutor comments on the same page so don’t fill the whole
page.

Sample WITNESS STATEMENT 1

My name is John Smith, I have been working as a security officer in Secure alliance
companyCompany address ( Gammage Steet Birmingham B21 7LP) for the last 6 months.

I started my shift on Friday at 6 pm on 25th June 2021. During my shift I noticed 2 people
jumped from the wall and entered in car park. I have started observing them and called my
supervisor Mr Alan at 1 am midnight. Mr Alan asked me not to go out but ask from inside
from the window to tell them to leave or you will call police. I have warned them sp they
can leave or I will call police.

I noticed that my colleague was outside and they started pushing him and knocked him on
ground. It was 1;15am when I called 999 to police and ambulance. I rushed to my
colleague and shouted at trespassers , they were still there and not leaving, I kept my
distance from them and told them to leave my colleague alone and leave from there. Finally
they left at 1:20am.

Mr Alan came at 1;30 am, I explained everything to Mr Alan , Mr Alan asked me to record
this incident in incident book and keep an eye to my colleague who was injured. Ambulance
came at 1:40 am, My colleague was ok and did not sustain any serious injuries. Police also
arrived at 1:45 am.

I have given my statement to police. Mr Alan witnessed my statement.

Signed by ------------ witness by -------------------------

 Sample witness statement 2

Statement of: James Milton

Date of Birth: 15/04/78
Occupation: Security Officer
Employer: Craggs Ltd
Incident Date and Time: 5th November 2020, 19:00
Incident location: Main exit

This statement (consisting of ( 1 ) pages each signed by me) is true to the best of my
knowledge and belief and I make it knowing that, if it tendered in evidence, I shall be
liable to prosecution if I wilfully stated anything in it which I know to be false or do not
believe to be true.

Statement and report body:

I am James Milton. I am employed as a Security Officer by Craggs Ltd in Boothville,

Lancashire LA4 2HU I have held this position since 8th August 2020.
At Craggs Ltd on 5th November 2020, about 18:30 hours, I started my night shift, as
part of my duties I was tasked with searching the staff leaving the site at 19:00 hours.

All searching is done randomly and with a wand to identify unauthorised items.
At 19:00, I started doing the searches, on the 4th person I searched the wand beeped
as I passed over the person’s wrist. As I have been on site for three months I can
identify this person as Davey Jones.

I asked Mr Jones to pull up his sleeve to check what had activated the wand. Mr Jones
refused this request. I reminded him of the company search policy and again asked him
to pull up his sleeve. As he pulled up the sleeve, I saw that he was wearing a watch that
was not company issue and appeared to be new.

I did continue the search, but did not identify anything else, I then asked him to sign
the search register, which he did. I noted on the register what had been found.

I asked Mr Jones to step into the security office, whilst I contacted his supervisor Mr
Taylor. At 19:15 Mr Taylor arrived and I gave him a full brief as to what happened. Mr
Taylor explained that the watch would be retained and he then suspended Mr Jones
pending an investigation and I escorted Mr Jones from site as instructed.

A full entry was made in the Daily Occurrence book and I have produced this statement
as requested by
Mr Taylor.
Date: 05/11/20
Signature: James Milton Signature Witnessed by: Peter Taylor

Unit 3 Scenarios Conflict

Customer Can I have my coat please?

Cloak room attendant Sure sir, can I have the ticket please

Customer looks lost and tries to find the ticket in his pockets but there is nothing and says

I lost my ticket.

Cloak room attendant Sorry Sir I cant give you the coat without the ticket.

Customer but that’s my coat I can see it please give it to me.

Cloakroom attendant, sir this is the venue policy , we cant give you the coat without the ticket.

Customers friend comes and demands the cloak room guy to give the coat

Cloakroom attendant sir we can not give coat without the ticket .

Security officer : Is there anything I can do to help you

Customer: This is my coat just give it to me, I lost my ticket. Or may be one of you taken it.

Security officer: I understand your frustration , I wish I could help you in getting your coat back,

This is our contact no you can call in morning or you can visit In morning if this is your coat It ll still
be here for you.

Customer: Why do I need to come tomorrow morning, who knows you going to take it away
yourselves. I cant wait any more give me my coat now

Security officer: I know how you feel, The cloakroom policy does not let us issue items without
tickets. There is nothing to worry about it happens that people lose their ticket and almost all the
times they get their item back on next day.

Customers Friends : Just give us our court. We know it belongs to him. Or we can have it our way.

Security officer: I respect your support for your friends, I personally feel that its bad that we are
unable to give you the court, I can help you guys reporting to management if it can help you any
way.

Customer friends approaching quite close in a threatening mode

Security officer signals ( covertly using a code word /gesture only to communicate with fellow
security officers, DO NOT SAY THIS this is acting/gesture

Like switching roles positioning in a way if situations gets bad

Security officers uses inhibitors ( we can all leave this peacefully sir as we are requesting you to follow
cloakroom policy. We are just doing our job, We don’t want to involve other security officers. We
don’t want to fight.

Key points to note before you start your practical scenarios

1- You will be working in groups of 5 and 6s,

2- These practical’s will be video recorded,
3- Role plays or small group scenario means you will be doing the role play of a customer
And security officer, then you will swap over change your role to from customer to security
officer,
4- There are 3 practicals to perform so if you are 6 learners , each will complete 10 videos so
So 6 people will complete total 60 videos, if you are working as pair of 2 then you will
complete 20 videos,
5- There is 1 scenarios of Conflict 15 mins per learner and 1 scenario of search for 15 min and
8 Pi Scenarios combined 15 min per learner.

6- There are 15 Physical intervention Scenarios, so chose any 10 as you have seen 15 Physical
intervention Scenarios and also some question answers of Physical intervention techniques
7- There is only 1 full search scenario, so complete the full search scenario.
You must use table and radios and metal detectors on table and empty pocket on table.
8- There are 6 Q&As , you need to prepare some of them as professional discussion with the
trainer and these will also be video recorded. So 1 video of QAs.
9- Each video clip is separate for each scenario for every one, so its not combine long video but
small clips of each scenario for each learner when performing as door supervisor.
10- Trainer will use his video camera, 1 video camera for each group is fine so trainer can send
all videos to office via whats app etc
Door unit 2 Searching Scenario

Security officer STOP , Can I search you?

Customer says no or ask Why do you want to search.

Security officer: Ok, that’s fine, I am afraid I can not let you in as its our policy to search people and
their bags

Security officer , We are just following the venue policy, Search policy states that

Only male search a male ,female search a female and to search a child we would search in
presence of guardian. We respect all religions and cultures and all genders are welcome.

Customer: Ok, that’s fine, you can search me.

Security officer : Thanks very much sir I ll be very quick ,

Security officer: Can you please this overcoat or Jacket off please ( if wearing over other clothes)

Security officer Can you empty your pockets please, you can place things over here.

Security officer Can you show me your empty pockets so I can see there is nothing left.

Security officer Is there anything you are carrying at the moment which you should not carry

Customer : No, I haven’t got anything else, its all here on the table.

Security Officer : Uses of metal detector and finds an item

Oh I am afraid this is not allowed

( DO NOT SAY THIS This is only for your information screw driver, pen, bottle, small knife, bottle
opener, any suspicious pretended item) one of them item found

I have to report this item, Whats your name ? ( Use NATO Pheonatic Alphabet )Call your security
colleague or supervisor, Can you please come and secure this item.

Security officer Can you please step aside sir, We need to physically search you,
Customer No you cannot search me,

Security officer. Sir we found this illegal item, if you do not let me search you I ll have to report to
police, We can do it ourself and I ll be quick.

Use of NATO PHOENTIC ALPHABET for clear communication

• A – Alpha Q - Quebec
• B – Bravo R - Romeo
• C – Charlie S - Sierra
• D – Delta T - Tango
• E – Echo U - Uniform
• F – Foxtrot V - Victor
• G – Golf W - Whisky
• H – Hotel X - X-ray
• I – India Y - Yankee
• J – Juliet Z - Zulu
• K - Kilo
• L - Lima
• M - Mike
• N - November
• O - Oscar
• P - Papa

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10- Trainer !! What ap All the videos to office no

11 For physical intervention videos, there should be no furniture chair etc in the video clip,

So remove items and keep area clean before completing physical intervention.

12- when you start recording video scenarios always tell your name first and then continue the
scenario Also you need to tell the date of assessment.

13 when Trainer send the videos as whats app messages, always text all the names of people who
are in the video as in a whats app message so we know who you are

14 Please Trainers do not delete videos from your phones/video cameras until we text you back and
ask you to delete.

PHYSICAL INTERVENTION QUESTION’S AND ANSWERS

Q 2.1 IDENTIFIY THE RISK FACTORS INVOLVEDWITH THE USE OF PHYSICAL
INTERVENTION

There can be many risk factors: Method of restraints restrictive so people can fall,
How long is the person is restrained for, the environment top of the stairs, confined
(closed places).

Is the person on medication or has mental issues are they young old or a vulnerable
person.

Q 2.2 RECOGNISE THE SIGNS AND SYMTOMS ASSOCIATED WITH ACUTE

BEHAVIOURAL DISTURBANCE (ABD).

Symptoms are high temperature, bizarre behaviour, hallucinations, paranoia, mental

and physical exhaustion.

And the person will constantly drink lots of water.

Q 2.3 STATE THE SPECIFIC RISKS ASSOCIATED WITH POSITIONAL

ASPHYXIA.

Positional (restraint) asphyxia mostly occure on the ground restraining where a

person is forcefully face down, or face up on the ground many people have had
serious brain injury and many die due to this hold.

Even people seated and bent forward in a chair can suffer as to this can reduce
oxygen supply to the brain due to force on the chest (Torso) area.

Q 2.4 STATE THE SPECIFIC RISKS ASSOCIATED WITH PROLONGED

PHYSICAL INTERVENTIONS.

If prolonged force is used it can lead to serious injury or death, reason is taking to
the ground could put you in danger as well as the person to. Due to the impact of
both hitting hard ground, landing on broken glass, could be kicked or punched or
stepped on.

Q 3.2 IDENTIFY HOW TO DEAL WITH PHYSICAL INTERVENTIONS ON THE

GROUND APPROPRIATELY.

Take control of the situation and speak to the person try to calm the person down
and assess if any medical assistance needed, if possible then reduce the force to
minimum and keep talking to the person and explain what is happening and what
your doing.

Q 3.5 STATE HOW TO MANAGE AND MONITOR A PERSON’S SAFETY DURING

PHYSICAL INTERVENTION.

Recognise any signs of any discomfort eg, person struggling to breath is the face
going red are they saying they can’t breath, check circulation look for blueness
around the lips or assess the situation call emergency services. If safe and no neck
or back injuries place the person in the recovery

Demonstrate 4.1
stance and
positioning skills

Demonstrate 4.2
skills used to
evade and
protect against
blows

Demonstrate 4.3
methods of
disengagement
from grabs and
holds

Demonstrate 4.4
methods used to
intervene in a
violent situation

Communicate 4.5
professionally
throughout the
physical
intervention

Demonstrate 5.1
how to
physically
prompt a person
Demonstrate low- 5.2
level restrictive
standing holds that
can be used to
escort an
individual

Demonstrate 5.3
low-level
restrictive
standing one
two person
holds that can
be used to
escort an
individual

Demonstrate 5.4
transitions
between
disengagement
techniques and
escorting
techniques

Demonstrate 5.5
how to escort an
individual on
stairways

Demonstrate 5.6
how to
disengage safely

Demonstrate 5.7
how to manage
risk immediately
following
disengagement