Phone call server with IVR systems and services Abstract.

This project is entitled as Phone call server with IVR systems and services which is developing using ASP.NET 2005 as ront end and S!" Server 2005 as #ac$ end. The %ain o#jective o this project is to ind out the transaction #etween the phone calls inside a particular networ$. &' using this %ethod we can avoid the unwanted hardware invest%ents. (ere #' using phone call server we can create various nodes or the users) so we can trace out the users properl'. These nodes contain a uni*ue address to identi ' the transaction details. Phone call server process+ ,all tracing. ,all restriction #etween users. Ti%ing calls. -i.e. /ser can call at the particular ti%e. Ti%e duration tracing. /ser tracing.

As o toda') ever'one has %ade a phone call to an 012 s'ste% at least once -%a'#e without #eing aware o that.. 0n act the' are used #' ever' telephone co%pan' -%o#ile or not. or their own call centers or service centers. 3ust thin$ how %an' ti%es 'ou have listened to auto%atic and recorded voices or choosing ro% a %enu so%e service) or #e ore #eing switched to a hu%an operator.. 012 servers can interact in di erent wa's with local and re%ote resources) and also access ile s'ste%s) data#ases) networ$s and so on... so 012 s'ste%s can #e easil' integrated into pre4e5isting s'ste%s or #e part o distri#uted s'ste%s. 6ith 012 s'ste%s a lot o phone services can #e created and used) so%e e5a%ples ollow+

Answering service+ a #asic phone service) it is usuall' i%ple%ented with si%pler and cheaper s'ste%s than 012 ones) nevertheless using an 012 s'ste% a lot o possi#ilities and custo%i7ations #eco%e availa#le+ o we can %anage di erent voice #o5es or di erent users8 o we can %anage a re%ote user authentication8

we can add a noti ication -with e%ail or an'thing else. or ever' received %essage8 o 6e can trans er the voice %essages to a re%ote server -through internet and9or e%ail.. :n4line updates on highl' d'na%ic in or%ation+ 012 s'ste%s can handle d'na%ic in or%ations which change da' #' da' or hour #' hour. This allows creation o in or%ation phone services) e.g. stoc$ price list) the latest news) weather in or%ation and orecast) dail' special o ers or super%ar$ets and shops.... :n4line catalogue #rowsing+ 012 s'ste%s can easil' inter ace to ;ata#ases and other data sources -local or re%ote.) so we can easil' create catalogue services -e.g. or #oo$s) il%s) ,;s) %aga7ines and so on.. Selecting categor') cost and whatever else we need to) users can get lists and in or%ation a#out all selected ite%s. &oo$ing and purchasing services+ using data#ases and other d'na%ic data sources 012 s'ste%s can o er #oo$ing and purchasing or services and goods) e.g. #oo$ing a cine%a tic$et or a il% in a rent store) the purchasing o a good a #oo$ or a ;1;. A catalogue can #e included -see previous point.) as well as pa'%ent #' credit cards or other $inds o %one' -see ne5t point.. Pa'%ent services+ in ever' countr' there are several $ind o phone nu%#ers with di erent costs or users+ o <nor%al phone nu%#ers<+ calling cost depends on the phone co%pan') caller areas and calling ti%e -these are the nu%#ers which usuall' ever'one has at ho%e or o ice.8 o < ree phone nu%#ers<+ with no calling costs or the user -these nu%#ers are o ten used #' phone co%pan'=s call centers.8 o <Pa' phone nu%#ers<+ the calling cost is chosen #' the phone provider and) usuall') is higher than or <nor%al phone nu%#er<8 cost can depend on calling ti%e or #e a i5ed a%ount.
o

6ith <pa' phone nu%#ers< 012 s'ste%s can o er phone services including user=s pa'%ent) so we can sell goods and in or%ation without credit cards or electronic %one' transactions.

Event noti ication+ 012 s'ste%s are #idirectional+ the' can #oth receive and %a$e phone calls8 %a$ing auto%atic and progra%%ed calls) 012 s'ste% can noti ' a#out events through phone lines -e.g. appoint%ents) %eetings) e5piring ti%es) alar%s or so%e i%portant cases.....

012 s'ste%s wor$ on phone lines using audio or input ro% and output to the user) allowing a ver' eas' integration with vocal s'ste%s li$e TTS -Te5t To Speech+ audio s'nthesi7er that converts written te5t to a vocal speech. and AS2 -As'nchronous Speech 2ecognition+ vocal anal'7er that converts hu%an speech to written te5t.. The irsts ena#le 012 s'ste%s to have vocal output ro% written te5t and not ro% pre4recorded voices onl'8 the letters ena#le 012 s'ste%s to recogni7e vocal co%%ands ro% input voice. 6ith TTS and AS2 s'ste%s we can have %ore phone 012 services+

1ocal electronic e%ail+ our e%ail server receives a nor%al %essage) TTS converts it to an audio ile and -a ter proper authentication. can #' listened #' the user with a phone call to the 012 s'ste%. Advanced answering service+ AS2 can i%prove the answering service descri#ed a#ove with speech conversion ro% the voice received #' phone networ$ to a te5t than can #e easil' sent via e%ail) put on a we# server or whatever else is needed. Phone services or dea and9or du%# people+ we can %a$e phone networ$ and phone services availa#le to people who usuall' cannot access the% #ecause the' have are handicapped+ o du%# people can use a nor%al $e'#oard to write a te5t converted #' a TTS s'ste% and placed on the phone networ$ #' 0128 o dea people can receive a voice phone call through 012) have it converted #' an AS2 s'ste% to a te5t and displa'ed on a displa'8 o A#ove solutions can #e co%#ined or people that are #oth dea and du%#) allowing the% to %a$e and receive phone calls.

>enerall' spea$ing) an 012 s'ste% can o er on phone networ$ ever' service and ever' piece o in or%ation o ered #' a we# server on a usual we# site. "ots o services and possi#ilities can there ore #e %ade availa#le through 012 s'ste%s. &ut 012 s'ste%s can o er %ore+ phone networ$ and channels are #idirectional) so 012 s'ste%s can have services that call users directl' -we# services cannot have this eature..