Parvinder Singh

House NO 2493, St. No 12 Sahid Karnail Singh Nagar Near GNE College, Ludhiana

95 !!11"21, 94"! #144 $ar%inder&'ht(hot)ail.*o) COMPUTER SUPPORT SPECIALIST

+e$enda,le and diligent -. $ro/essional 0ho )anages )ulti$le tas's and 0or's 0ell under $ressure. E1$erien*e in installing, trou,leshooting and re$airing hard0are, so/t0are and $eri$herals, $lus training o/ end users. 2$$lies *onsultati%e a$$roa*h to resol%ing issues. 3er4 $atient. 5ro%ides *lear and si)$le e1$lanations and 0or's *losel4 0ith $eo$le to de%elo$ solutions to their *o)$uter $ro,le)s. See'ing $osition that re6uires *reating s4ste)s and $ro*esses to i)$ro%e 6ualit4, $rodu*ti%it4 and the *o)$an47s ,otto) line.

SKILLS
+es'to$ S4ste)s .raining S4ste) .uning 8i*roso/t :indo0s Hel$ +es' O$erations Custo)er Ser%i*e +iagnosti*s 8i*roso/t O//i*e Su$$ort .e*hni6ues S4ste) 8aintenan*e Co)$onent 9e$air 8i*roso/t Net0or'ing

PROFESSIONAL EXPERIENCE
Institute of Produ tivit! " Manage#ent $IPM% & Meerut <One o/ the 5ioneer College in 8anage)ent Edu*ation.= Se$t 2##9 ; .ill +ate

S!ste# Ad#inistrator'Co#(uter Su((ort Net0or'ing > S4ste)s Hoo'ed u$ $er)anent *ollege L2N. 2tta*hed all net0or' *a,les, 13# 0or'stations and *onne*ted hu,s and s0it*hes. Created *a$a*it4 /or additional 3# 0or'stations. -nstalled and *on/igured *o)$uter 0or'stations and *on/igured la$to$ *o)$uters /or 92S and do*'ing station *onne*tions on L2N. -nstalled :indo0s ?5 and :in" 0or'station o$erating s4ste) and *on/igured /or .C5@-5 net0or', in*luding +HC5, :-NS and +NS settings. -nstalled > Con/igured +o)ain @ E)ail @2nti%irus @ SAL Ser%er@ E95 Ser%er Con/igured E)ail Clients 5ro,le) Sol%ing 9esear*hed and resol%ed $ro,le)s on 0or'stations and L2N, in*luding -5 resolution, *a,ling $ro,le)s, and $eri$heral )al/un*tions. -nstalled and trou,le shot so/t0are in*luding 8i*roso/t :indo0s ?5, :indo0s ", Outloo' ?5 and -nternet E1$lorer !.#. Sa%ed )one4 ,4 re$airing *o)$uters, ,4 re$la*ing dri%es and other $arts %ersus outsour*ing /or e1$ensi%e re$airs. .raining B$graded *o)$uters /ro) 8i*roso/t O//i*e 2### to O//i*e ?5 to O//i*e 2##" and trained end users on ne0 so/t0are *hanges and additions. -)$ro%ed sta// $rodu*ti%it4 and redu*ed outside training e1$ense ,4 *ondu*ting inChouse so/t0are training. Do*used on tea*hing sta// doEens o/ short *uts /or ,asi* re$etiti%e tas's, in*luding setting u$ $ersonal address ,oo's and $u,li* /olders throughout the net0or'. Condu*ted ne0 hire orientation 0hen o//i*e gre0 /ro) 2 $eo$le to 3# $eo$le. Co%ered to$i*s su*h as EC)ail $ro*edures, ele*troni* ti)esheet *o)$letion and *o)$uter $oli*ies.

)*o+a* Info,a!s & Noida

O*t.2## C Se$t.2##9 <A reputed software development company provides IT outsourcing to organizations)

Te hni a* Su((ort Engineer

+uring this $eriod - a) 0or'ing as a Su$$ort Engineer in Institute of Produ tivit! " Manage#ent- Meerut. .here - a) handling the /ollo0ingF 8aintaining and Su$$orting the E95 Ser%er. 8aintenan*e and -nstallation o/ +es'to$ 5Cs, trou,leshooting Hard0are and So/t0are issues 8ail So/t0are Con/iguration, Ga*'u$, et*. B$dating o/ 3irus +e/initions. Creating and 8aintaining the 5oli*ies /or S4ste) and -nternet Se*urit4. +esigning and -)$le)entation o/ Net0or's, 2d)inistration > )aintenan*e o/ :indo0s2##3@2##! Ser%er @ 8ail Ser%er @2nti%irus Ser%er I.T. Innovations & Meerut <Co)$an4 $ro%iding *o)$lete -. solutions under a single roo/= +e*.2### ; Se$.2##

Custo#er Su((ort Engineer

8aintanan*e > -nstallation o/ +es'to$ 5C on Client Side H .rou,leshoot Hard0are > So/t0are -ssues H 8ail So/t0are *on/iguration and ,a*'u$ et*, H -nstallation > B$dation o/ 2nti%irus H Creating > 8aintaing the 5oli*ies o/ S4ste)s -nde$endentl4 handled t0o )aIor sites as 9esident EngineerFC +aurala Sugar :or's Central +istiller4 > Gra%eries Ltd, 8eerut 2$r.2##3C+e*.2##5 Jan.2##1C2ug.2##1

Pro/e t0 Mi rosoft E1 hange 2343 2ug 2#12 -nstall and Con/igured 9aid and E1*hange Ser%er 2#1# in Kho'har Ele*tri*al 5%t. Ltd. Noida and +elhi. No0 $ro%iding .e*hni*al Su$$ort to Hi) ,4 9e)ote .ools. Re#ote 5es6to( ' Te hni a* Su((ort O*t 2## to .ill +ate Currentl4 gi%ing the .e*hni*al 2ssistan*e to Glo,al -n/o0a4s @ 8agte*h Solutions 5%t. Ltd. <Noida= ,4 9e)ote .ools and so)eti)es %isiting to the site.

Professiona* 7ua*ifi ation

OneCKear +i$lo)a in Co)$uter O$erator and 5rogra))ing 2ssistant <CO52= a//iliated to N.C.3.. /ro) G.C.2 Co)$uter Center, 8uEa//arnagar. Si1C8onth Certi/i*ate Course in Co)$uter Hard0are > Net0or'ing /ro) G.C.2 Co)$uter Center, 8uEa//arnagar. 8i*roso/t Certi/ied S4ste) 2d)inistrator.

A ade#i 7ua*ifi ations0

5assed G.2. /ro) Chaudhar4 Charan Singh Bni%ersit4, 8eerut in 2###. 5assed -nter)ediate /ro) B.5. Goard 2llaha,ad in 199". 5assed High S*hool /ro) B.5. Goard 2llaha,ad in 1995.

Persona* 5etai*s0
DatherLs Na)e +ate O/ Girth Nationalit4 5er)anent 2ddress F F F F Sh. -nderIeet Singh De, 21st 19"9 -ndian House NO 2493, St. No 12 Sahid Karnail Singh Nagar Ga*'side 8arado Colon4 Ludhiana $ar%inder&'ht(hot)ail.*o) 0 9568811721, 9286668998

E)ail 5hone

F F

(Parvinder Singh)