Evelyn L Face-Hamilton (evelyn.face@ymail.

com)

OBJECTIVE: EXPERIENCE:

To utilize my work experience to secure a position in a pro ressive environment. Switchboard Attendant !"#$$% - &$"#$$' Wynn/Encore ote!" #a$ Ve%a$" Ne&ada

(eceive) an) processe) incomin calls provi)in information an) )irection as necessary. *lace) out oin calls local+ lon )istance+ an) international. *rovi)e) ,-* an) re ular wake up an) messa e service. (esolve) uest an) .otel personnel complaints an) provi)e) follow up. *rovi)e) five star customer service /y stayin in t.e moment+ anticipatin t.e nee)s of uests an) patrons of t.e .otel an) casino+ an) takin personal responsi/ility for excee)in expectations. 0ccesse) computer )ata/ase to retrieve information an) perform recurrin an) nonrecurrin entries. Switchboard Attendant 1"&''' - !"#$$% #'(or ote! and Ca$ino" #a$ Ve%a$" Ne&ada (eceive) an) processe) calls for t.e .otel an) casino )irectin t.em to t.e appropriate )epartment. *rovi)e) operator assistance placin local an) lon )istance calls for uests an) .otel"casino personnel. *rovi)e) wake up service an) messa e services+ utilize) over.ea) an) /eeper pa in systems. *articipate) in )isaster"emer ency )rills an) events /y provi)in communication support to en ineerin + security+ an) fire )epartment personnel. Switchboard Attendant 2"&''! - '"&''2+ )ira%e ote! and Ca$ino" #a$ Ve%a$" Ne&ada (eceive) an) processe) incomin calls )irectin t.em to t.e appropriate )epartment or uest room. *rovi)e) operator assistance to .otel uests+ also wake up an) messa e services. (eceive) an) reporte) telep.one service repair re3uests. 0ccesse) computer )ata/ase to retrieve information an) perform recurrin entries.

Telep.one 4perator %"&'25 6 1"&''& 7ercy Hospital+ 8an 9ie o+ :alifornia (eceive) an) processe) re3uests for patient rooms+ .ospital personnel an) )epartments. *articipate) in emer ency events provi)in communication support to ot.er .ospital personnel an) fire )epartment personnel. 0ccesse) over.ea) pa in system an) /eeper pa in system to alert me)ical personnel of co)es (/lue+ oran e+ re)). E*+CATION;
<oo)row <ilson Hi . 8c.ool + Lon =eac.+ :alifornia >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi . sc.ool )iploma - ?eneral e)ucation stu)ies. 8out.western :ommunity :olle e+ :.ula ,ista+ :alifornia '"&'2$ - 5"&'2# :omputer pro rammin in =asic, an) 8tructure) :o/ol an) Human relations course work. ?overnment 8ponsore) 8eminars+ 8an 9ie o+ :alifornia

EE4 0)ministration - *ersonnel *ractices - Effective :ommunication 8tress 7ana ement

AWAR*S:

@.8. Aavy *u/lic <orks :enter+ :ertificate of 7erit for 4utstan)in *erformance. :ommen)ation in (eco nition of *erfect 0tten)ance :ertificate of 0ppreciation for 4utstan)in :ustomer 8ervice. *rovi)e) upon (e3uest.

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