11-9051.

00 - Food Service Managers

http://online.onetcenter.org/link/summary/11-9051.00
Plan, direct, or coordinate activities of an organization or department that serves food and
beverages.
Sample of reported job titles: esta!rant Manager, Food Service Manager, Food Service
"irector, Food and #everage Manager, #an$!et Manager, esta!rant %eneral Manager,
&atering Manager, "irector of Food and #everage, 'itchen Manager, "ining oom
Manager
ie! report: Summary "etails #ustom
(as)s * (ools + (echnolog, * 'no-ledge * S)ills * .bilities * /or) .ctivities * /or) &onte0t * 1ob 2one
* 3nterests * /or) St,les * /or) 4al!es * elated 5cc!pations * /ages + 6mplo,ment * .dditional
3nformation
$asks
(est coo)ed food b, tasting and smelling it to ens!re palatabilit, and flavor
conformit,. %a prueba cocin& el alimento por probando y oli'ndolo para
asegurar la conformidad de sabor y palatability.
3nvestigate and resolve complaints regarding food $!alit,, service, or
accommodations. (n)estigue y *uejas de resoluci&n en cuanto a la calidad de
alimentos+ el ser)icio+ o alojamientos
Sched!le and receive food and beverage deliveries, chec)ing deliver, contents to
verif, prod!ct $!alit, and $!antit,. %a lista,-l programa. y recibe el alimento y
entregas de bebida+ comprobando el contenido de entrega para )erificar la
calidad de producto y la cantidad.
Monitor food preparation methods, portion sizes, and garnishing and presentation of
food to ens!re that food is prepared and presented in an acceptable manner.
Super)ise m'todos de preparaci&n de alimentos+ tama/os de parte+ y la
guarnici&n y la presentaci&n de alimento para asegurar *ue el alimento est0
preparado y presentado en una manera aceptable
Monitor b!dgets and pa,roll records, and revie- financial transactions to ens!re that
e0pendit!res are a!thorized and b!dgeted. presupuestos de 1onitor y registros
de n&mina+ y repasan transacciones financieras para asegurar *ue los gastos
tienen la autori2aci&n e hicieron un presupuesto.
Sched!le staff ho!rs and assign d!ties. la %ista,el 3rograma. pro)een de
personal horas y asignan impuestos,deberes..
Monitor compliance -ith health and fire reg!lations regarding food preparation and
serving, and b!ilding maintenance in lodging and dining facilities. cumplimiento de
1onitor con salud y regulaciones de fuego en cuanto a preparaci&n de
alimentos y porci&n+ y mantenimiento de edificio en alojamiento e
instalaciones de comedor.
&oordinate assignments of coo)ing personnel to ens!re economical !se of food and
timel, preparation. las asignaciones de #oordenada de personal *ue cocina
para asegurar empleo econ&mico de preparaci&n de alimentos y oportuna.
'eep records re$!ired b, government agencies regarding sanitation, and food
s!bsidies -hen appropriate. 4uardan,1antienen. registros re*ueridos por
agencias de gobierno en cuanto al saneamiento+ y sub)enciones de alimentos
cuando asignado.
6stablish standards for personnel performance and c!stomer service. -stablecen
normas para el funcionamiento de personal y la informaci&n y reclamaciones
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$ools 5 $echnology
$ools !sed in this occ!pation7
#ash registers 8 &omp!terized cash registers
%aser printers 8 &omp!ter printers
6otebook computers
3ersonal computers
$echnology !sed in this occ!pation7
7ccounting soft!are 8 Food Services Sol!tions "a,&ap9 3nt!it :!ic)#oo)s
7nalytical or scientific soft!are 8 .!rora FoodPro9 &hef(ec soft-are9 Food
Soft-are.com 3Pro esta!rant 3nventor,, ecipe + Men! Soft-are9 S-eet/.6
n!tra&oster
#alendar and scheduling soft!are 8 espSoft-are 6mplo,ee Sched!le Partner9 iMagic
esta!rant eservation
"ata base user interface and *uery soft!are 8 "atabase soft-are9 4al!Soft Master&oo)
(n)entory management soft!are 8 .rm, Food Management 3nformation S,stem soft-are9
Food Service Sol!tions Food&o9 %ift &ertificates Pl!s %ift-or)s
3oint of sale 38S soft!are 8 "ata(eam ;!nch 60press9 "iner-are 3nt!itive esta!rant
Soft-are9 Food Service Sol!tions P5Sitive 3" S,stem9 esta!rant Manager soft-are
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9no!ledge
#ustomer and 3ersonal Ser)ice 8 'no-ledge of principles and processes for providing
c!stomer and personal services. (his incl!des c!stomer needs assessment, meeting $!alit,
standards for services, and eval!ation of c!stomer satisfaction. #liente y Ser)icio
3ersonal - #onocimiento de principios y procesos para proporcionar a cliente y
ser)icios personales. -sto incluye al cliente necesita la e)aluaci&n+ encontrando
normas de calidad para ser)icios+ y la e)aluaci&n de satisfacci&n de cliente.
7dministration and 1anagement 8 'no-ledge of b!siness and management principles
involved in strategic planning, reso!rce allocation, h!man reso!rces modeling, leadership
techni$!e, prod!ction methods, and coordination of people and reso!rces. 7dministraci&n
y "irecci&n - #onocimiento de negocio y principios de direcci&n complicados en
planificaci&n estrat'gica+ asignaci&n de recurso+ modelado de recursos humano+
t'cnica de mando+ m'todos de producci&n+ y coordinaci&n de la gente y recursos.
3roduction and 3rocessing 8 'no-ledge of ra- materials, prod!ction processes, $!alit,
control, costs, and other techni$!es for ma0imizing the effective man!fact!re and distrib!tion
of goods. 3roducci&n y 3rocesando - #onocimiento de materias primas+ procesos de
producci&n+ control de calidad+ gastos+ y otras t'cnicas para ma:imi2ar la fabricaci&n
efica2 y distribuci&n de bienes,mercanc;as..
Sales and 1arketing 8 'no-ledge of principles and methods for sho-ing, promoting, and
selling prod!cts or services. (his incl!des mar)eting strateg, and tactics, prod!ct
demonstration, sales techni$!es, and sales control s,stems. entas y #omerciali2ando -
#onocimiento de principios y m'todos para e:posici&n+ promoci&n+ y productos de
)enta o ser)icios. -sto incluye la estrategia comercial y la t0ctica+ la
demostraci&n,manifestaci&n. de producto+ t'cnicas de las )entas+ y sistemas de
control de las )entas.
<ood 3roduction 8 'no-ledge of techni$!es and e$!ipment for planting, gro-ing, and
harvesting food prod!cts <both plant and animal= for cons!mption, incl!ding storage>handling
techni$!es. 3roducci&n "e alimentos - #onocimiento de t'cnicas y e*uipo para
plantaci&n+ crecimiento+ y productos de alimentaci&n de cosecha ,tanto planta como
animal. para consumo+ incluyendo t'cnicas de almacenaje/manejo.
1athematics 8 'no-ledge of arithmetic, algebra, geometr,, calc!l!s, statistics, and their
applications.
#lerical 8 'no-ledge of administrative and clerical proced!res and s,stems s!ch as -ord
processing, managing files and records, stenograph, and transcription, designing forms, and
other office proced!res and terminolog,.
-ducation and $raining 8 'no-ledge of principles and methods for c!rric!l!m and training
design, teaching and instr!ction for individ!als and gro!ps, and the meas!rement of training
effects.
-nglish %anguage 8 'no-ledge of the str!ct!re and content of the 6nglish lang!age
incl!ding the meaning and spelling of -ords, r!les of composition, and grammar.
3ublic Safety and Security 8 'no-ledge of relevant e$!ipment, policies, proced!res, and
strategies to promote effective local, state, or national sec!rit, operations for the protection
of people, data, propert,, and instit!tions.
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Skills
7cti)e %istening 8 %iving f!ll attention to -hat other people are sa,ing, ta)ing time to
!nderstand the points being made, as)ing $!estions as appropriate, and not interr!pting at
inappropriate times.
(nstructing 8 (eaching others ho- to do something.
Speaking 8 (al)ing to others to conve, information effectivel,.
$ime 1anagement 8 Managing one?s o-n time and the time of others.
1onitoring 8 Monitoring>.ssessing performance of ,o!rself, other individ!als, or
organizations to ma)e improvements or ta)e corrective action.
%earning Strategies 8 Selecting and !sing training>instr!ctional methods and proced!res
appropriate for the sit!ation -hen learning or teaching ne- things.
#ritical $hinking 8 @sing logic and reasoning to identif, the strengths and -ea)nesses of
alternative sol!tions, concl!sions or approaches to problems.
=udgment and "ecision 1aking 8 &onsidering the relative costs and benefits of potential
actions to choose the most appropriate one.
1anagement of 3ersonnel >esources 8 Motivating, developing, and directing people as
the, -or), identif,ing the best people for the Aob.
Social 3ercepti)eness 8 #eing a-are of others? reactions and !nderstanding -h, the,
react as the, do.
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7bilities
8ral #omprehension 8 (he abilit, to listen to and !nderstand information and ideas
presented thro!gh spo)en -ords and sentences.
8ral -:pression 8 (he abilit, to comm!nicate information and ideas in spea)ing so others
-ill !nderstand.
3roblem Sensiti)ity 8 (he abilit, to tell -hen something is -rong or is li)el, to go -rong. 3t
does not involve solving the problem, onl, recognizing there is a problem.
"educti)e >easoning 8 (he abilit, to appl, general r!les to specific problems to prod!ce
ans-ers that ma)e sense.
Speech #larity 8 (he abilit, to spea) clearl, so others can !nderstand ,o!.
Speech >ecognition 8 (he abilit, to identif, and !nderstand the speech of another person.
?ritten #omprehension 8 (he abilit, to read and !nderstand information and ideas
presented in -riting.
(nducti)e >easoning 8 (he abilit, to combine pieces of information to form general r!les
or concl!sions <incl!des finding a relationship among seemingl, !nrelated events=.
(nformation 8rdering 8 (he abilit, to arrange things or actions in a certain order or pattern
according to a specific r!le or set of r!les <e.g., patterns of n!mbers, letters, -ords, pict!res,
mathematical operations=.
6ear ision 8 (he abilit, to see details at close range <-ithin a fe- feet of the observer=.
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?ork 7cti)ities
#ommunicating !ith Super)isors+ 3eers+ or Subordinates 8 Providing information to
s!pervisors, co--or)ers, and s!bordinates b, telephone, in -ritten form, e-mail, or in person.
1aking "ecisions and Sol)ing 3roblems 8 .nal,zing information and eval!ating res!lts
to choose the best sol!tion and solve problems.
>esol)ing #onflicts and 6egotiating !ith 8thers 8 Bandling complaints, settling
disp!tes, and resolving grievances and conflicts, or other-ise negotiating -ith others.
-stablishing and 1aintaining (nterpersonal >elationships 8 "eveloping constr!ctive
and cooperative -or)ing relationships -ith others, and maintaining them over time.
4etting (nformation 8 5bserving, receiving, and other-ise obtaining information from all
relevant so!rces.
8rgani2ing+ 3lanning+ and 3rioriti2ing ?ork 8 "eveloping specific goals and plans to
prioritize, organize, and accomplish ,o!r -or).
1onitoring and #ontrolling >esources 8 Monitoring and controlling reso!rces and
overseeing the spending of mone,.
-)aluating (nformation to "etermine #ompliance !ith Standards 8 @sing relevant
information and individ!al A!dgment to determine -hether events or processes compl, -ith
la-s, reg!lations, or standards.
4uiding+ "irecting+ and 1oti)ating Subordinates 8 Providing g!idance and direction to
s!bordinates, incl!ding setting performance standards and monitoring performance.
$raining and $eaching 8thers 8 3dentif,ing the ed!cational needs of others, developing
formal ed!cational or training programs or classes, and teaching or instr!cting others.
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?ork #onte:t
?ork ?ith ?ork 4roup or $eam 8 Bo- important is it to -or) -ith others in a gro!p or
team in this AobC
#ontact ?ith 8thers 8 Bo- m!ch does this Aob re$!ire the -or)er to be in contact -ith
others <face-to-face, b, telephone, or other-ise= in order to perform itC
>esponsibility for 8utcomes and >esults 8 Bo- responsible is the -or)er for -or)
o!tcomes and res!lts of other -or)ersC
"eal ?ith -:ternal #ustomers 8 Bo- important is it to -or) -ith e0ternal c!stomers or
the p!blic in this AobC
>esponsible for 8thers@ Aealth and Safety 8 Bo- m!ch responsibilit, is there for the
health and safet, of others in this AobC
$elephone 8 Bo- often do ,o! have telephone conversations in this AobC
<ace-to-<ace "iscussions 8 Bo- often do ,o! have to have face-to-face disc!ssions -ith
individ!als or teams in this AobC
<reedom to 1ake "ecisions 8 Bo- m!ch decision ma)ing freedom, -itho!t s!pervision,
does the Aob offerC
Structured )ersus Bnstructured ?ork 8 (o -hat e0tent is this Aob str!ct!red for the
-or)er, rather than allo-ing the -or)er to determine tas)s, priorities, and goalsC
<re*uency of "ecision 1aking 8 Bo- fre$!entl, is the -or)er re$!ired to ma)e decisions
that affect other people, the financial reso!rces, and>or the image and rep!tation of the
organizationC
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=ob Cone
$itle 1ob 2one (hree7 Medi!m Preparation Deeded
8)erall
-:perience
Previo!s -or)-related s)ill, )no-ledge, or e0perience is re$!ired for these
occ!pations. For e0ample, an electrician m!st have completed three or
fo!r ,ears of apprenticeship or several ,ears of vocational training, and
often m!st have passed a licensing e0am, in order to perform the Aob.
=ob $raining 6mplo,ees in these occ!pations !s!all, need one or t-o ,ears of training
involving both on-the-Aob e0perience and informal training -ith
e0perienced -or)ers.
=ob Cone
-:amples
(hese occ!pations !s!all, involve !sing comm!nication and
organizational s)ills to coordinate, s!pervise, manage, or train others to
accomplish goals. 60amples incl!de f!neral directors, electricians, forest
and conservation technicians, legal secretaries, intervie-ers, and
ins!rance sales agents.
S3 >ange <E.0 to F G.0=
-ducation Most occ!pations in this zone re$!ire training in vocational schools,
related on-the-Aob e0perience, or an associate?s degree. Some ma,
re$!ire a bachelor?s degree.
$here is 1 recogni2ed apprenticeable specialty associated !ith this occupation:
Manager, Food Service
(o learn abo!t specific apprenticeship opport!nities, please cons!lt the @.S. "epartment of
;abor State .pprenticeship 3nformation -ebsite.
For general information abo!t apprenticeships, training, and partnerships -ith b!siness,
visit the @.S. "epartment of ;abor 5ffice of .pprenticeship -ebsite.
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(nterests
3nterest code7 -#S
-nterprising 8 6nterprising occ!pations fre$!entl, involve starting !p and carr,ing o!t
proAects. (hese occ!pations can involve leading people and ma)ing man, decisions.
Sometimes the, re$!ire ris) ta)ing and often deal -ith b!siness.
#on)entional 8 &onventional occ!pations fre$!entl, involve follo-ing set proced!res and
ro!tines. (hese occ!pations can incl!de -or)ing -ith data and details more than -ith ideas.
@s!all, there is a clear line of a!thorit, to follo-.
Social 8 Social occ!pations fre$!entl, involve -or)ing -ith, comm!nicating -ith, and
teaching people. (hese occ!pations often involve helping or providing service to others.
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?ork Styles
"ependability 8 1ob re$!ires being reliable, responsible, and dependable, and f!lfilling
obligations.
7ttention to "etail 8 1ob re$!ires being caref!l abo!t detail and thoro!gh in completing
-or) tas)s.
%eadership 8 1ob re$!ires a -illingness to lead, ta)e charge, and offer opinions and
direction.
Self #ontrol 8 1ob re$!ires maintaining compos!re, )eeping emotions in chec), controlling
anger, and avoiding aggressive behavior, even in ver, diffic!lt sit!ations.
7daptability/<le:ibility 8 1ob re$!ires being open to change <positive or negative= and to
considerable variet, in the -or)place.
Stress $olerance 8 1ob re$!ires accepting criticism and dealing calml, and effectivel, -ith
high stress sit!ations.
(nitiati)e 8 1ob re$!ires a -illingness to ta)e on responsibilities and challenges.
#ooperation 8 1ob re$!ires being pleasant -ith others on the Aob and displa,ing a good-
nat!red, cooperative attit!de.
#oncern for 8thers 8 1ob re$!ires being sensitive to others? needs and feelings and being
!nderstanding and helpf!l on the Aob.
(ndependence 8 1ob re$!ires developing one?s o-n -a,s of doing things, g!iding oneself
-ith little or no s!pervision, and depending on oneself to get things done.
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?ork alues
(ndependence 8 5cc!pations that satisf, this -or) val!e allo- emplo,s to -or) on their
o-n and ma)e decisions. &orresponding needs are &reativit,, esponsibilit, and .!tonom,.
7chie)ement 8 5cc!pations that satisf, this -or) val!e are res!lts oriented and allo-
emplo,ees to !se their strongest abilities, giving them a feeling of accomplishment.
&orresponding needs are .bilit, @tilization and .chievement.
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>elated 8ccupations
11-90H1.00 ;odging Managers
11-9111.00 Medical and Bealth Services Managers
11-9151.00 Social and &omm!nit, Service Managers
I5-101J.00 First-;ine S!pervisors>Managers of Food Preparation and Serving /or)ers
I9-90IJ.00 ecreation /or)ers
KI-1011.00 First-;ine S!pervisors>Managers of 5ffice and .dministrative S!pport
/or)ers
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?ages 5 -mployment $rends
6ational
1edian !ages ,D00E. LJ0.EH ho!rl,, LKI,0J0 ann!al
-mployment ,D00E. I50,000 emplo,ees
3rojected gro!th ,D00E-
D01E.
Slo-er than average <IM to EM=
3rojected need ,D00E-D01E. 100,000 additional emplo,ees