Pablo Castro

Boynton Beach, FL 33426

(561) 577-0906
Pablofcastro2014@gmail.com

CAREER PROFILE
Highly motivated and energetic Spa & Fitness Operations Management professional with 10+ years of
experience overseeing the daily operations of wellness facilities. Proven experience in forward planning
including budgets and strategic analysis, profit generation, and staff management. In-depth knowledge of
new program development with advanced knowledge of strength equipment, free weights, and
cardiovascular equipment. Current licensed massage therapist with certifications including NCCPT,
CPR/AED & First Aid, Waldorf Astoria Trainer, and Fire Safety Trainer. Proficient in Microsoft Office
(Word, Excel, PowerPoint, Outlook) Jonas Management System, RIO, Birch Street Systems, Procurement,
Unifocus Watson Labor Management , Timesaver, and Microsoft OLAP reports. Fluent in English,
Spanish, and Portuguese.

AREAS OF STRENGTH AND EXPERTISE

Hospitality
Marketing/Promotions
Retail Sales
Wellness Programs
Operations Management
Revenue Growth
Personal Training
Group Exercise
Payroll Processing
Budgets
Massage Therapy
Sports Medicine

PROFESSIONAL EXPERIENCE

Boca Raton Resort & Club, a Waldorf Astoria Resort, Boca Raton, FL 2011 to 2014
Health and Wellness Director
Manage the daily operations of three fitness centers. Plan and promote exercise classes based on club
membership and resort occupancy, and implement specialized training programs including boot camp
seminars, yoga, and total body workouts. Ensure the compliance and cleanliness of cardiovascular and
strength training equipment as well as resort policies and procedures.

Key Accomplishments:
Oversaw billing and payroll for three fitness facilities for resort, memberships, and private contractors
and saw an increase in membership and guest usage by 20%.
Planned and executed an operating budget of 250K and promoted marketing initiatives during two
renovation projects.
Supervised the hiring and schedules of twenty employees and approximately forty private contractors.
Instituted fitness program such as Thai-Yoga Bodywork, Titleist Performance Institute (TPI) golf
specific training program, and 24 hour access to facilitates.
Worked with large convention groups to provide fitness events for scheduled programs.

Royal Palm Yacht & Country Club, Boca Raton, FL 2006 to 2011
Director of Spa and Fitness
Supervise all spa and fitness center operations, staffing, and personal training programs. Provided
guidance and leadership for all staff and forty private contractors to ensure professional, effective, and
efficient operations of the department, and created an environment that significantly contributes to each
member's health and fitness goals. Conducted new hire selection and orientation as well as payroll
processing. Support company, club, other departments, programs, staff, and members.

Royal Palm Yacht & Country Club, Boca Raton, FL 2006 to 2011
Director of Spa and Fitness continued

Key Accomplishments:
Implemented specialized training programs and exercise to fulfill wellness needs.
Planned and executed an operating budget of 250K for spa, fitness center, exercise classes, and fitness
equipment, and worked closely with Board of Governors to improve future wellness initiatives.
Oversaw membership billing for private contractors and increased membership usage by 30%.
Grew spa revenue yearly by more than 100%.
Supervised fitness and spa facility renovations including marketing and rebranding wellness
programs.

Royal Palm Yacht & Country Club, Boca Raton, FL 2002 to 2006
Fitness I nstructor/Supervisor
Responsible for managing personal trainers, massage therapists, and fitness instructors for all group
fitness classes(aerobics, spinning, strength training). Attain department targets, including revenue and
member retention goals. Monitor and instruct members on safe and effective usage of equipment.

Key Accomplishments:
Meet and exceed revenue targets by 20% and membership retention by 90%.
Conducted new hire orientations and coached staff on proper use of equipment and form of workout
programs as well as scheduling for staff (personal trainers, massage therapist, and estheticians) and
billing for private contractors.

EDUCATION AND TRAINING

Bachelor of Arts, Sports Medicine, University of Charleston, Charleston, WV
Licensed, Massage Therapist, Florida College of Natural Health, Pompano, Beach, FL
NCCPT Certification
CPR/AED Certification
Fire Safety Certification
Waldorf Astoria Certification

PROFESSIONAL ORGANIZATIONS

Spa Health, Wellness Leadership, Founder
Club Spa and Fitness Association, Current Member
LinkdIn, Current Member