LSS 29

LEAN 6 SIGMA
So
29
thang 06 nam 2012
TRUNG TAM KY THUAT TCLCL 3
Mo hnh Quan ly Nang suat

va Chat lng trong doanh nghiep
Bc qua b vc pha san e phat trien
LEAN cho cac benh vien
KM/ISO 31000/ISO 27000
Khoa hoc va cong nghe:
ong lc then chot cho

phat trien ben vng
Phat trien nganh c kh che
tao Con nhieu thach thc
Hoi thao MTA Vietnam 2012
ISO 14000/OHSAS 18000/SA8000/GP
TQM/LEAN 6 SIGMA/BE/TP
HTQLCL theo ISO 9000
HTQL cho nganh/ISO/

IEC 17025 PTN
Tieu chuan
& Quy chuan
ky thuat
khoa hoc - cong nghe
Khoa hoc va cong nghe
ong lc then chot

cho phat trien ben vng
Thu tng Chnh phu Nguyen Tan
Dung a ky ban hanh Ngh quyet so
10/NQ-CP ngay 24/4/2012, ve chng
trnh hanh ong cua Chnh phu trien
khai thc hien Chien lc phat trien
kinh te - xa hoi 2011-2020 va phng
hng, nhiem vu phat trien at nc
5 nam 2011-2015.
Chng trnh hanh ong bao gom
cac noi dung, nhiem vu chu yeu c
xac nh co tnh he thong, tong hp
ma Chnh phu can tap trung ch ao,
to chc trien khai. Nhng nhiem vu
chu yeu c neu ro la hoan thien
the che kinh te th trng nh hng
xa hoi chu ngha; phat trien nhanh
nguon nhan lc, nhat la nguon nhan
lc chat lng cao; xay dng he thong
ket cau ha tang ong bo; bao am
on nh kinh te v mo, oi mi mo
hnh tang trng, c cau lai nen kinh
te theo hng nang cao nang suat,
chat lng, hieu qua va sc canh
tranh cua nen kinh te; phat trien cong
nghiep va xay dng theo hng hien
ai, nang cao chat lng va sc canh
tranh; phat trien nong nghiep toan
dien theo hng hien ai, hieu qua,
ben vng...
Chng trnh hanh ong la can c
e cac Bo, c quan Trung ng va a
phng xay dng Chng trnh hanh
ong theo chc nang nhiem vu c
giao, ong thi to chc trien khai thc
hien cac muc tieu, nhiem vu cu the
nham gop phan cung ca nc thc
hien thang li cac muc tieu Chien lc
phat trien kinh te xa hoi 2011 - 2020
va Phng hng, nhiem vu phat trien
at nc 5 nam 2011 - 2015.
Mot trong cac nhiem vu chu yeu
trong Chng trnh hanh ong cua
Chnh phu la hoan thien the che kinh
te th trng nh hng xa hoi chu

ngha, trong tam la tao lap moi trng
canh tranh bnh ang va cai cach hanh
chnh, trong o tap trung vao viec sa
oi, bo sung Hien phap; xay dng mi
hoac sa oi, bo sung cac bo luat,
luat, thc hien tot Chng trnh xay
dng luat, phap lenh cua Quoc hoi.
Hoan thien luat phap, c che, chnh
sach ve s hu, quan ly va s dung at
ai, tai nguyen khoang san, nc va
ve quan ly, s dung tai san cong.
Ben canh o, xay dng c che van
hanh ong bo thong suot cac loai th
trng (hang hoa, tai chnh, chng
khoan, bat ong san, lao ong, khoa
hoc - cong nghe...).
Thc hien e an tai c cau doanh
nghiep Nha nc, trong tam la cac tap
oan kinh te, Tong cong ty Nha nc
theo chng trnh hanh ong c
Chnh phu phe duyet.
Phat trien nhanh nguon nhan lc,
nhat la nguon nhan lc chat lng cao,
tap trung vao viec oi mi can ban va
toan dien giao duc va ao tao theo
hng chuan hoa, hien ai hoa, xa hoi
hoa, dan chu hoa va hoi nhap quoc te
en nam 2020 theo lo trnh phu hp,
trong o oi mi quan ly giao duc, phat
trien oi ngu giao vien va can bo quan
ly la khau then chot.
Xay dng he thong ket cau ha
tang ong bo, vi mot so cong trnh
hien ai, tap trung vao he thong giao
thong va ha tang o th ln...
Chng trnh ha n h o n g cu a
Chnh phu cung a ra nhiem vu chu
yeu phai bao am on nh kinh te v
mo, oi mi mo hnh tang trng, c
cau lai nen kinh te theo hng nang
cao nang suat, chat lng, hieu qua va
sc canh tranh cua nen kinh te.
Pha t trie n khoa ho c va co n g

nghe thc s la ong lc then chot
cua qua trnh phat trien nhanh va
ben vng. Tap trung tai c cau au
t khoa hoc, cong nghe nham tao ra
san pham cong nghe cao, au t xay
dng mot so vien nghien cu trong
iem au nganh va mot so trng ai
hoc nghien cu at trnh o khu vc
va quoc te.
Phat trien cong nghiep va xay
dng theo hng hien ai, nang cao
chat lng va sc canh tranh. Tap
trung phat trien cong nghiep ho tr,
cong nghiep che bien nong, lam, thuy
san, hoa chat, phan bon, vat lieu, c
kh, cong nghiep cong nghe thong tin,
cong nghiep sinh hoc va cong nghiep
moi trng. Phat trien cac san pham
cong nghiep co li the canh tranh, co
kha nang tham gia mang san xuat va
chuoi gia tr toan cau, u tien phat trien
nhng san pham co chat lng, gia tr
gia tang cao, ap dung cong nghe mi,
cong nghe sach, s dung tiet kiem
nang lng va bao ve moi trng.
Phat trien nong nghiep toan dien
theo hng hien ai, hieu qua, ben
vng. Phat trien chan nuoi theo hng
san xuat cong nghiep. On nh quy
hoach ba loai rng, phat trien kinh te
rng gop phan tng bc cai thien i
song nhan dan trong va bao ve rng.
Quy hoach va phat trien co hieu qua
nghe muoi, bao am nhu cau cua at
nc va i song diem dan.
Phat trien manh cac nganh dch
vu, nhat la cac dch vu co gia tr cao,
tiem nang ln va co sc canh tranh.
ay manh phat trien mot so nganh
dch vu co li the, co ham lng tri
thc va cong nghe cao (du lch, hang
hai, hang khong, vien thong, cong
nghe thong tin, y te); hnh thanh mot
so trung tam dch vu, du lch co tam
c khu vc va quoc te.
u tien phat trien kinh te - xa hoi
cac a ban ac biet kho khan.
Chng trnh hanh ong neu ro,
phat trien hai hoa, ben vng cac vung,
xay dng o th va nong thon mi, u
C KH CHE TAO
tien phat trien kinh te - xa hoi
cac a ban ac biet kho khan.
Ra soat, ieu chnh, bo sung
quy hoach tong the phat trien
kinh te - xa hoi cac vung, vung
kinh te tron g iem phu hp
vi Chien lc kinh te - xa hoi
2011 - 2020.
Tie p tu c a y ma n h th c
hien Chng trnh xay dng
nong thon mi, Chng trnh
phat trien trung tam xa, cum xa
quoc gia. Phat trien kinh te - xa
hoi vung ven bien va phat trien
kinh te bien thch ng bien oi
kh hau.
Thc hien Chien lc phat
trien nha quoc gia en nam
2020 va ta m nhn e n na m
2030, chu trong chng trnh
nha xa hoi, phuc vu ngi
ngheo, vung kho khan.
ong thi, phat trien toan
dien cac lnh vc van hoa, xa
hoi hai hoa vi phat trien kinh
te, tap trung giai quyet viec lam
va bao am an sinh xa hoi, phuc
li xa hoi.
Th c hie n co hie u qua
Chng trnh tong the cai cach
hanh chnh Nha nc giai oan
2011 - 2020; cai cach chnh
sach viec lam, tien lng, thu
nhap, bao hiem xa hoi va tr
ca p u a i ng i co co n g.
Nang cao chat lng, hieu qua
giai quyet khieu nai, to cao,
bao am on nh chnh tr - xa
hoi. Tiep tuc ay manh phong
chong tham nhung, lang ph,
tao chuyen bien tch cc, ro ret,
cung co long tin cua nhan dan
oi vi ang, Nha nc. w
TH
Nhng ngi thc hien ban tin:

Ts. Nguyen Hu Thien
vi s cong tac cua:
Ts. ang Minh Trang
Pham Thanh Dieu
Bch Huyen
Phat trien nganh c kh che tao
Con nhieu thach thc

T
heo tnh toan, von au t thiet b cho

cac cong trnh cong nghiep cua nc
ta t nay en nam 2025 la 250 ty USD.
Moi nam Viet Nam van phai nhap khau
t 10 - 18 ty USD cac thiet b, san pham
c kh. Trong khi o, nganh cong nghiep
c kh trong nc lai ang phat trien het
sc ach. S quan tam au t cua Nha
nc cho nganh c kh van con rat han
che. Ban than cac DN c kh cung e l
nhieu c hoi e phat trien
C che bo
Tai hoi thao Thc tien phat trien

c kh Viet Nam giai oan 2000 - 2009,
kien ngh va giai phap phat trien giai
oan 2010 - 2020 do Hiep hoi Doanh
nghiep c kh Viet Nam va to chc tai
Ha Noi, hau het cac chuyen gia trong
lnh vc c kh tham gia hoi thao eu
tha nhan, khong mot quoc gia nao co
nganh c kh phat trien ma khong can
en s nang cua Nha nc. The
nhng nc ta, s nang nay van
con qua t oi. The nen, trc khi Viet
Nam gia nhap WTO, mot so chuyen
nganh c kh nh cong nghiep tau
thuy, lap rap xe buyt, c kh thuy cong,
xi mang a vn len manh me, th t
nam 2006 tr i, khi cac c che u ai
khong con na, nganh c kh a b anh
hng nghiem trong. Rat nhieu san
pham c kh trc o trong nc a san
xuat c th nay lai c nhap khau.
Ong Nguyen Van Thu - Chu tch Hiep
hoi C kh Viet Nam dan chng: Hn 20
nam qua, Nha nc cha au t c
mot nha may c kh tron ven nao. The
nen, viec huy ong nguon von oi vi
DN c kh la rat kho. Ngay cac quy nh
ve au thau, ch nh thau cung cha
tao ieu kien cho DN trong nc. Van
e nay c ba Pham Th Thu Ha - Pho
TG Tap oan Dau kh Quoc gia Viet
Nam (PVN) chia se: Chung toi rat xot
xa khi nhn nhieu d an cua PVN ri vao
tay cac nha thau nc ngoai. Trong khi
o, khong t d an DN trong nc co the
lam c. Cac chnh sach hien nay cung
cha ung ho DN trong nc. The nen a

tng xay ra tnh trang, DN thang thau
nc ngoai nhng lai thua ngay tren san
nha. Mot trong nhng ly do la bi khi lam
cho d an nc ngoai th c ap dung
mc thue 0%, trong khi d an trong nc
th lai phai chu thue VAT. ieu o cung
ly giai v sao cac DN c kh trong nc
thng bo thau gia cao, va kho trung
thau hn DN nc ngoai.
DN cha tan dung c hoi
T thc trang tren, cac chuyen gia

nhan nh, nganh cong nghiep c kh
nc ta van trong tnh trang thieu va
yeu. San pham c kh chu yeu la hang
gia cong, co gia tr kinh te thap, cha hnh
thanh c nganh mui nhon trong che
tao c kh. Cha co c nhng nha may
c trang b ong bo day chuyen tien
tien. ay la can benh thieu von au t
t hn 20 nam nay. Phan ln cac thiet b
may moc, nguyen lieu phai nhap t ben
ngoai, cong nghiep phu tr lai yeu kem.
Do vay, cac d an c kh ln trong nc
thng co ty le noi a hoa rat thap. Ong
Nguyen Ch Sang - Vien trng Vien
Nghien cu c kh ch ra: Trong so 21
nha may xi mang, ch co xi mang Song
Thao do LILAMA lam tong thau EPC la
co ty le noi a hoa 40%, cac d an con
lai do Trung Quoc lam tong thau th ty le
noi a hoa la 0%. Ben canh o, nganh
c kh trong nc con gap phai nhng
kho khan nh: Thieu lc lng nhan
cong lanh nghe, khau t van thiet ke
van con rat han che. ac biet, thieu han
cac chuyen gia au nganh cho lnh vc
c kh che tao dang cong trnh s, tong
cong trnh s. Ngoai ra, khau quan ly
th trng trong lnh vc nay van con
yeu kem. DN c kh cha biet tan dung
c hoi do th trng mang lai cung nh
xay dng c th trng canh tranh vi
san pham c kh nc ngoai.
T thc te tren co the nhan thay,
e nganh cong nghiep c kh Viet Nam
phat trien, khong ch can s ho tr cua
Nha nc ma con can s vn len cua
chnh cac DN c kh Viet Nam. w
C KH CHE TAO
Phat trien cong nghiep c kh che tao
Can au t chieu sau
e co mot nganh cong nghiep che

tao theo ung ngha cua no, Viet
Nam can tap trung au t chuyen sau
ca ve nhan lc lan vat lc.
Vi lnh vc thuy ien, hien nay
DN c kh, lap may trong nc a co
the am ng che tao, cung cap cac
thiet b thuy cong. Tai cac nha may
nhiet ien, xi mang a co the noi a
hoa c tren 50% thiet b.
Noi a hoa - con ng

khang nh v the cua nganh
c kh
Neu ke en v tr va vai tro trong lnh

vc c kh che tao Viet Nam th co
the nhac en cac ten tuoi nh TCty Lap
may Viet Nam (LILAMA), TCty C kh
Xay dng (COMA), TCty C ien Xay
dng nong nghiep va Thuy li Trong
so nay, LILAMA ang la nha che tao
thiet b hang au trong nc, co uy tn
tren the gii. TCty nay ang phan au
a mc noi a hoa cac d an len
ti 75%. T viec che tao thiet b phi tieu
chuan, gi ay LILAMA chuyen dan
sang che tao nhng thiet b mi, tieu
chuan at o chnh xac tuyet oi, c
cac oi tac trong va ngoai nc anh
gia cao ve chat lng.
at trnh o cao ve che tao cac
thiet b c kh phai ke en Cty TNHH
MTV Che tao thiet b va ong tau Hai
Phong (Lisemco). DN nay hang nam
che tao khoang 25 nghn tan thiet b,
trong o che tao ket cau thep khoang
15 nghn tan, che tao bon, be, thiet b
phu 4 nghn tan, che tao cac thiet b
phi tieu chuan khac khoang 6 nghn
tan. Hien Lisemco ang au t, m
rong quy mo san xuat e tr thanh
trung tam che tao ket cau thep va
thiet b c kh ong bo hang au
Viet Nam. Tong giam oc Tran Viet
Khanh cho biet, Lisemco a tham gia
che tao hang ngan tan thiet b vi chat
lng cao tai nhieu d an nh: Uong
B m rong, Trung tam Hoi ngh Quoc

gia, Na Dng, O Mon, Loc dau Dung
Quat, nhiet ien Barh (An o), cac d
an tai Nhat, My, Australia trong o
co nhng n hang xuat khau co gia
tr len ti 45 trieu USD.
Con ng t khang nh mnh
va vn len ng vng tren th trng
khong con loi nao khac la phai t san
xuat. Than phan i lam thue bao nam
a khien nhieu DN Viet Nam t thay
tui ho. Tong giam oc LILAMA Pham
Hung la ngi canh canh noi au nay
suot bao nam tri. Bang viec thc hien
thanh cong d an Nhiet ien Uong B
m rong, ong Hung khang nh: DN
c kh Viet Nam hoan toan co the am
ng c cac d an ln, hoan toan
co the ng ngang hang am phan
thue cac nha thau phu nc ngoai va
ng ra ieu hanh ho.
Vi be day kinh nghiem ve che tao
cac thiet b thuy cong, Tong giam oc
TCty C ien Xay dng nong nghiep va
Thuy li - ong Le An cung tng khang
nh rang, DN Viet Nam co the am
nhan che tao c cac thiet b thuy
cong cho cac cong trnh thuy ien.
Bang chng la DN nay a tng am
nhan che tao c cac ca cung co
chieu rong ti 16m tai cong trnh thuy
li ai Ninh. Hay vi cac DN lap may
cua nganh Xay dng cung a am
nhan che tao va lap at hang chuc
nghn tan thiet b cho cac nha may xi
mang. Nh LILAMA 69-3 ong tai Hai
Dng, hang nam tong khoi lng thiet
b do Cty che tao khoang 18 nghn tan,
chiem 60% tong gia tr san xuat kinh
doanh. Hien Cty ang che tao 3.792
tan thiet b cho d an xi mang Hoang
Thach, 6.267 tan thiet b cho d an
day chuyen san xuat so 2 Nha may
Xi mang Chinfon (Hai Phong) theo
hp ong c ky ket gia Cty va Tap
oan PCEC (ai Loan), 1.411 tan thiet
b va ket cau thep cho d an Nha may
Xi mang Thang Long, hn 3.000 tan

thiet b e lo nung cho d an Nha may
Xi mang Bnh Phc, 1.840 tan thiet
b cho Nha may Xi mang Song Thao,
300 tan thiet b cho Nha may Xi mang
Thanh Cong 3 va gan ay nhat la
ky hp ong che tao thiet b xuat khau
tr gia 5 trieu USD vi Tap oan FL
Smidth-MVT (c)
Phai au t chieu sau
Mac du a tao dng cho mnh mot

nen tang vng chac tai hang loat cac
d an ln, nhng dng nh c kh
Viet Nam van lep ve. Ong Nguyen
Van Thu - Chu tch Hiep hoi C kh
Viet Nam khang nh, nhieu cong
trnh, nhieu lnh vc c kh, le ra cac
DN c kh Viet Nam co the am ng
c. The nhng, mot thc te xot xa
la khong t nhng cong viec lai ri vao
tay nha thau nc ngoai. Va khong
t d an, DN c kh Viet Nam a phai
nhan lam thau phu cho pha nc
ngoai vi mc gia thap hn nhieu lan
so vi mc gia ban au. Mot trong
nhng nguyen nhan la cac DN trong
nc khong c au t chieu sau,
nguon von han hep. Khong nhng
the, c che cho cong tac che tao cung
thieu va nhieu khi khong co li cho
DN trong nc (chang han nh c
che lam thu tuc thay the hang nhap
ngoai cho cac san pham nay khi che
tao trong nc).
ng goc o mot nha t van,
ong Le Minh Tuan - Cty T van ien
1 cung au xot khi chng kien nhng
cong trnh chung ta phai nhap thiet b
ngoai khi ma nhng thiet b o chung
ta co the san xuat c. T thc tien
cong trnh nhiet ien Uong B, ong Tuan
cho rang, nang lc cua cac DN c kh
Viet Nam hoan toan co the am nhan
lam chu cac d an ln. Vi kinh nghiem
cua mot DN lap may va che tao hang
au Viet Nam, Tong giam oc LILAMA
Pham Hung khang nh, DN c kh Viet
Nam se thoat khoi canh lam thue neu
chung ta co mot c che hp ly cung
nh s au t thoa ang e phat trien
lnh vc then chot nay. w
C KH CHE TAO
Chap va cong nghiep c kh

M
oi nam nganh c kh Viet Nam

san xuat c tren 500 danh
muc san pham vi tong khoi lng
hang nghn tan. Tuy nhien, cac san
pham c kh van chu yeu la hang
gia cong, gia tr gia tang thap.
Phan ln thiet b may moc,
nguyen lieu van phai nhap khau,
cong nghiep phu tr yeu kem...
Theo ong Nguyen Van Thu,
Chu tch Hiep hoi Doanh nghiep c
kh Viet Nam (VAMI), trong hn 6
nam qua nganh c kh c au t
rat khiem ton, ch dng mc khi
sac, san pham mi chiem th phan
nho be trong nc, tham gia xuat
khau con nho le, gia tr gia tang
trong tong gia tr hang hoa cua san
pham c kh con thap.
Nhn chung, cong nghiep c kh
nc ta hien mi at trnh o gia
cong ket cau thep va che tao cac
loai may cong cu, che bien nong
nghiep c nho.
Van ch la nhng mat

hang gia cong
Nganh c kh ang phat trien

vi s tham gia cua nhieu thanh
phan kinh te, trong o nhieu doanh
nghiep t nhan ang noi len nh la
cac nhan to tch cc. Nhieu doanh
nghiep bat au hng ti au t
von cho san xuat va noi a hoa
cac san pham phu tr nh Cong
ty oto Trng Hai cung ang vn
len chiem lnh th trng o to tai va
co ke hoach lap rap xe du lch.
Nhie u doanh nghie p kha c
ang quan tam en kha nang au
t cac d an san xuat cac thiet

b c kh tieu dung. Tong cong
ty C kh giao thong van tai Sai
Gon (Samco), t nam 2002 ch
san xuat xe tai ong thung va xe
chuyen dung, en nay a la mot
trong nhng n v hang au san
xuat xe buyt, xe khach... vi ty le
noi a hoa tren 20%.
Mot so n v ng dung cong
nghe tin hoc, nang cap, hien ai
hoa may cong cu ap ng yeu cau
nang cao chat lng san pham c
kh, nang cao nang suat lao ong
va hieu qua kinh te trong cong
nghiep san xuat day cap ien, bien
the ien, ong c ien, phu tung,
linh kien, thiet b o ien... iem
noi bat la t thiet ke, che tao c
may bien the ien ap 220 KV, thiet
b sieu trng, sieu trong cho cac
cong trnh thuy ien, kh ien, gian
mai khong gian chuyen dung.
Cong nghiep tau thuy co toc o
tang trng cao, bnh quan 50%/
nam, ong c nhieu loai tau ch
container, du lch, chuyen dung,
sc ch en 53 nghn tan, a trien
khai au t xay dng mot so c s
cong nghiep phu tr. Cong nghiep
oto cung tang trng manh, tap
trung san xuat, lap rap oto ch
hang hang nhe, hang trung, oto
buyt, oto ch ngi t 40 en 50
cho, ap ng c ban nhu cau trong
nc, va bc au xuat khau nhng
lo hang sang th trng Nam My.
Tuy nhien, cho en nay nganh
c kh nc ta van cha c au
t ung mc e hng en mot
san pham mang thng hieu rieng
ma chu yeu van la gia cong nhng
cong oan thong thng. Cu the,
hai lnh vc ong tau va o to mi
ch dng lai khau ong khung va
cac phan noi that n gian. Con cac
may moc va nhng thiet b phc tap
eu phai nhap ngoai.
Ong Thu cho rang, san pham

c kh nc ta hien nay chu yeu la
hang gia cong, gia tr kinh te thap,
cong nghe, thiet b lac hau, cha
hnh tha n h mo t so nga n h mu i
nhon u sc che tao day chuyen
thiet b ong bo. Phan ln thiet
b, may moc, nguyen lieu phai
nhap khau, cong nghiep phu tr
yeu kem...
Con theo nhan nh cua cac

chuyen gia trong nganh, lc lng
nghien cu phat trien t t van,
thiet ke cong nghe va thiet ke che
tao en cac chuyen gia au nganh
vi vai tro cong trnh s, tong cong
trnh s va lc lng cong nhan
lanh nghe con thieu va yeu ve
nang lc.
Chat lng ao tao ky s c
kh cha ap ng yeu cau thc
te. Ngoai ra van con thieu nguon
von cho phat trien, cha co chien
lc th trng, san pham va trnh
o quan tr doanh nghiep thap.
Quan ly th trng yeu kem e
hang c kh chat lng thap, gia re
tran vao th trng trong nc, gay
nen tnh trang canh tranh khong
lanh manh.
au t manh cho c kh
che tao
Theo ke hoa c h pha t trie n

nganh c kh trong iem, t nay
en nam 2010, nc ta phai ap
ng toi thieu 45 - 50% nhu cau
san pham c kh trong nc va
xuat khau 30% gia tr san lng,
doanh so at bnh quan t 3,5 - 4
C KH CHE TAO
Mo hnh Quan ly Nang suat va Chat lng

trong doanh nghiep - khuon kho cho nang
cao nang lc canh tranh
rong nam 2010, vi Quyet nh

712/Q-Ttg phe duyet Chng
trnh quoc gia Nang cao nang suat
va chat lng san pham, hang hoa
(SPHH) cua Doanh nghiep (DN)
Viet Nam en nam 2020 chnh
phu mong muon tao bc chuyen
bien ro ret ve nang suat va chat
lng (NSCL) cua cac SPHH chu
lc, kha nang canh tranh cua cac
DN, thong qua viec xay dng va
ap dung he thong tieu chuan, quy
chuan ky thuat, cac he thong quan
ly, mo hnh, cong cu cai tien NSCL,
va phat trien cac nguon lc can
thiet e nang cao nang suat va chat
lng SPHH.
Be n ca n h vie c nh h n g
va thuc ay phong trao cai tien
NSCL noi chung, mot

trong nh n g a u ra
quan trong va c ky
vong nhieu t chng
trnh nay la cac d an
nang cao NSCL (D
an NSCL)tai DN. Bai
viet nay e xuat va
thao luan mot mo hnh
nh hng cho hoat
ong cai tien NSCL
cap DN, vi hai nhom
yeu to c ban la nh
hng & o lng va Cac giai
phap thc hien, lam c s cho
viec xay dng cac d an NSCL
tai DN. (H.1)
1. nh hng va o lng
a) nh hng
ty USD. Muc tieu cua chng trnh

c kh trong iem en nam 2010
va tam nhn ti 2020 la tap trung
vao 8 nhom chuyen nganh c kh
ln nh may ong lc, may keo
va may nong nghiep, may cong
cu, thiet b toan bo, c kh xay
dng, c kh tau thuy, c kh o to
va c kh giao thong van tai, thiet
b ien...
Khi Viet Nam hoi nhap kinh
te quoc te, cac hang rao bao ho
b bai bo th nganh c kh se gap
nhieu kho khan. Neu nha nc
khong tap trung au t ung mc
xay dng cong nghiep c kh che
tao phat trien, co u noi lc hoi
nhap, chung ta se mat th trng
trong nc.
Nham khac phuc nhng iem
yeu cua nganh c kh cung nh
nang cao nang lc canh tranh cua
cac doanh nghiep, VAMI a a
ra mot so kien ngh:
- Cac d an au t san xuat

san pham c kh trong iem c
vay von toi a en 85% tong von
au t t nguon von tn dung au
t phat trien cua Nha nc, trong
o 50% c vay vi lai suat bang
mot na mc lai suat hien hanh,
con lai 35% c vay vi lai suat
hien hanh, thi han vay 12 nam, 2
nam au khong phai tra lai, cong
1% ph ngan hang;
- Cac d an au t san xuat
san pham c kh trong iem c
vay von t nguon von tn dung au
t phat trien cua Nha nc vi lai
suat hien hanh, thi han vay keo
dai ti 20 nam;
- Nha n c ca n da n h mo t
nguon tai chnh rieng e au t
cho cac d an c kh trong iem
a phe duyet trong tng ke hoach
5 nam thc hien nh vay von ODA
nc ngoai; cac d an au t san
xuat san pham c kh trong iem
Chien lc la yeu to quan trong

nhat trong hoat ong NSCL cua
mot DN cho muc ch nh hng,
thuc ay cac no lc trong hoat
ong NSCL c thc hien mot
cach nhat quan, co hieu qua va
co kha nang vay von nc ngoai
th c Chnh phu xem xet bao
lanh von vay.
e c kh che tao Viet Nam
tiep tuc a tang trng nhanh,
ben vng va co hieu qua, theo
ong Thu, Nha nc phai co nhng
quye t sa c h l n e a u t s c
ngi, sc cua xay dng nen cong
nghiep c kh.
Cu the t nay en nam 2015
can tap trung au t manh cho
phan cot loi cua cong nghiep c
kh la lnh vc c kh che tao. Co
nh vay, chung ta mi tao nen
c noi lc cho nganh c kh tren
c s oi mi t cong nghe, trang
thiet b hien ai, ao tao nhan lc
co trnh o e c kh Viet Nam
am nhan thc hien tien trnh cong
nghiep hoa, hien ai hoa at nc
theo lo trnh phat trien chung cua
cac nganh cong nghiep khac. w
Theo VnEconom
C KH CHE TAO
hng en cac thanh cong ben
vng. Chien lc NSCL ong vai
tro nh cau noi gia chien lc
san xuat kinh doanh(SXKD) va
cac no lc cu the trong hoat ong
NSCL.
Ve mat noi dung, chien lc
NSCL cua mot DN can the hien
c quan iem ve s quan he
gia NSCL vi chien lc phat
trien, chnh sach khac biet trong
canh tranh; quan iem ve nh v
chat lng SPHH, thoa man khach
hang, li ch cua co ong va cac
ben lien quan. Cac chien lc
nay co the c thiet lap va trien
khai mot cach hieu qua thong qua
viec s dung nhng cong cu pho
bien hien nay nh The iem can
bang(BSC), He thong ch so hoat
ong trong yeu(KPIs)va Quan ly
theo muc tieu(MBO).
b) o lng
e co the o lng, anh gia
ket qua at c ve NSCL va kha
nang theo uoi chnh sach NSCL,
DN can thc hien cac chng trnh
o lng NSCL SPHH, ch so thoa
man khach hang (CSI), va, khi
co the, tham gia vao cac chng
trnh Benchmarking noi bo, trong
nganh, lnh vc cua mnh. Viec o
lng va Benchmarking giup DN
biet c mnh au trong no lc
cai tien t than, trong so sanh vi
oi thu canh tranh va cong ong
DN noi chung e co c cac oi
sach thch hp trong theo uoi
chien lc NSCL.
Ngoa i ra, ca c chng trnh

anh gia s phu hp nh Chng
nhan hp chuan, Chng nhan hp
quy, hoac Chng nhan cac He
thong quan ly (HTQL)cung giup
cho DN co c c hoi soi mnh
vi cac chuan mc ve chat lng
SPHH va tieu chuan quan ly cho
cac lnh vc khac nhau.
2. Cac giai phap trien khai

a)Tieu chuan & Quy chuan
ky thuat
Tie u chua n , Quy chua n ky
thua t va ca c Tho a thua n m c
dch vu(Service Level Agreement
- SLA - trong nganh dch vu) la
xuat phat iem va nen tang c
ban cho nang lc canh tranh cua
DN ve chat lng trong th trng
muc tieu cua mnh. DN can xay
dng, ap dung cac tieu chuan san
pham, quy chuan ky thuat(neu ap
dung)va SLA tren c s phan tch
yeu cau phap luat (a phng
va th trng muc tieu, ac biet
SPHH xuat khau), thc trang va
xu hng ve khoa hoc cong nghe,
nhu cau khach hang muc tieu, va
cac oi thu canh tranh nham am
bao rang cac tieu chuan ky thuat
va SLA tuan thu cac yeu cau luat
phap, tiep can vi thanh tu nghien
cu khoa hoc cong nghe, ap ng
yeu cau khach hang va phu hp
vi chien lc canh tranh trong so
sanh vi tieu chuan SPHH cua cac
oi thu canh tranh tren th trng.
Khi can thiet, DN, ac biet trong
lnh vc nong san va thu cong my
nghe, co the huy ong s tham
gia cua cac nha khoa hoc, chuyen
gia t van, va c quan quan ly nha

nc nham ho tr cho qua trnh
nghien cu, xay dng tieu chuan
ky thuat SPHH.
e hnh thanh kha nang canh
tranh ben vng, tuy vao chien lc
NSCL, cac DN can xem xet nhng
u tien cho hoat ong nghien cu
va phat trien nham hng en
cac phat minh, sang che va giai
phap hu ch (va thc hien cac
bien phap bao ho s hu tr tue
thch hp) co the tch hp trong
SPHH cua mnh nham tang ham
lng khoa hoc, ky thuat va kha
nang canh tranh trong chat lng
SPHH.
b) HTQL ac thu nganh &
ISO/IEC 17025
HTQL theo tieu chuan ac thu
cua nganh la giai phap hieu qua
tang cng nang lc am bao va
quan ly cac yeu cau chat lng
san pham, dch vu cua DN. Cac
tieu chuan HTQL ac thu nganh
cung cap ch dan va thc hanh tot
cu the cho cac yeu cau chat lng
va ac thu qua trnh san xuat, cung
cap dch vu cua DN. Tuy vao lnh
vc hoat ong cu the ma DN co
the ap dung cac HTQL theo tieu
chuan ac thu nganh nh:
ISO 22000/HACCP/BRC cho
nganh thc pham va o uong,
ISO/TS 16949 cho nga n h
cong nghiep o to xe may,
ISO 13485 cho nganh san
xuat thiet b y te,
Ngoai ra, cho muc ch tang

cng nang lc kiem soat chat
C KH CHE TAO
lng SPHH, khi thch hp, DN
nen xem xet nhu cau xay dng va
ap dung HTQL chat lng Phong
th nghiem(PTN)theo tieu chuan
ISO/IEC 17025. Viec ap dung tieu
chuan nay khong ch giup DN co
c cac ket qua o lng chat
lng SPHH chnh xac, ang tin
cay hn ma con nang cao niem tin
cua khach hang va ngi tieu dung
vi nang lc kiem soat chat lng,
va v the vi chat lng SPHH ma
DN cung cap.
c) HTQLCL theo ISO 9000

phng die n qua n ly he
thong noi chung, ISO 9000 la mot
mo hnh c theo uoi rong rai
nhat tren the gii hien nay vi
khuon kho ay u cho mot HTQL
chat lng theo mo hnh qua trnh
va hng vao khach hang. Ngoai
ra, cac nguyen ly va tiep can trong
ISO 9000 cung co the c dien
giai va ap dung mot cach de dang
cho cac yeu to khac ngoai chat
lng SPHH. Thong thng, cac
giai phap va cong cu cai tien nang
suat & chat lng ch co the c
ap dung tot va phat huy hieu qua
toi a tren nen tang mot HTQL
theo ISO 9000 c van hanh mot
cach hieu lc va hieu qua.
d) Cac mo hnh TQM, Lean
Six Sigma, BE & TP
Trong khi tieu chuan SPHH va
cac HTQL giup cho DN at c
s on nh, va kha nang cai tien
mc nhat nh ve chat lng, cac
mo hnh quan ly nh Quan ly chat
lng toan dien(TQM), Lean Six
Sigma, Mo hnh kinh doanh hoan
hao (BE), va He thong quan ly
nang suat tong the(TP/TPM)cung
cap cac triet ly va khuon kho tong

the cho hoat ong cai tien NSCL.
Vi cac triet ly nay, DN khong tm
kiem s phu hp nh trong tieu
chuan chat lng hay cac HTQL
theo tieu chuan, ma la theo uoi
cac noi ham cua chung trong viec
trien khai ap dung cac nhom cong
cu theo mot lo trnh thch hp, song
song vi viec o lng va xem xet
cac ket qua at c.
f) Quan ly rui ro & Quan ly

tri thc
Trong moi trng kinh doanh
lien tuc thay oi, cac chien lc
va giai phap cai tien NSCL cung
can c xem xet va ieu chnh
mot cach thch hp tren c s cac
nguyen tac va thc hanh ve quan
ly rui ro. Trong trng hp nay,
HTQL rui ro theo tieu chuan ISO
31000, va mc o nhat nh la
ISO 27000 cho quan ly an ninh
thong tin, la nhng cong cu hu
hieu giup cho DN luon trong tnh
trang cap nhat va kiem soat ve
NSCL va cac yeu to lien quan khac
a phan tch tren.
e) Cac yeu to trach nhiem xa

hoi va phat trien ben vng
Song song vi cac no lc cai
tien nang lc canh tranh ve NSCL,
DN cung can chng to nhng cam
ket cua mnh kha canh trach
nhiem xa hoi(TNXH)va phat trien
ben vng(PTBV)thong qua viec ap

dung va c chng nhan theo cac
tieu chuan HTQL moi trng(ISO
14000), Tie kiem nang lng(ISO
50000), An toan sc khoe nghe
nghiep (OHSAS 18000), Trach
nhiem xa hoi (SA 8000), hay mo
hnh Nang suat xanh (GP). Viec
thc thi cac giai phap nay, mot mat
ap ng c nhu cau PTBV cua
DN trong mot moi trng ma hoat
ong cua DN ngay cang b soi xet
chat che bi cac ben quan tam ve
TNXH. Mat khac, viec tch hp thoa
ang cac cam ket ve trach nhiem
xa hoi va PTBV con cung cap cho
cac no lc cai tien NSCL nhng y
ngha cao quy va ong lc thuc
ay thiet thc.
Ngoai ra, ap lc t khach hang,

oi thu canh tranh va th trng
lao ong ngay cang lam cho DN
khong co c hoi cho keo dai hoat
ong tch luy, tai tch luy tri thc va
kinh nghiem. Trong NSCL, khi a
at c cac ket qua mong muon,
DN can cung co va duy tr cac ket
qua nay e tao ban ap cho cac no
lc cai tien mi. Tng t nh vay,
trong pham tru tri thc noi chung
va tri thc ve NSCL noi rieng, DN
phai hnh thanh c mot moi
trng hoc tap vi c che tch luy,
chia se va phat huy cac tri thc,
kinh nghiem c hnh thanh, thu
hoach trong qua trnh SXKD cua
mnh. Vi y ngha nh vay, quan
ly tri thc la mot giai phap cuoi
cung, va khong kem phan quan
trong, c e xuat va thao luan
trong mo hnh cai tien NSCL trong
DN. w
Pham Minh Thang - KS, MBA, Giam oc
P&Q Solutions, http://www.pnq.com.vn
lean 6 sigma
Trien khai trng hp kinh doanh (III)

TS. ang Minh Trang
TH DU VE TRNG HP
KINH DOANH
Bang 4 la mot th du ve bang

tnh tien tiet kiem cho mot nha
may. Trong bang nay co rat nhieu
khoan muc con cha xac nh c
chi ph. Chi ph ton kho c tnh
bang 8% cua tong ph. Ph nha
xng c tnh bang 100.000/
m2. Xng nay co khong gian rat
han che nen gia tr co the mac hn

100.000 nhieu. Ta nen danh mot
so thi gian e anh gia cac khu
vc mot cach can than. Cang co
nhieu khoan co the cai tien th cac
d an cac de c chap thuan. Ta
ghi nhan trong phan tch chi ph
(Bang 5), cong ty nay chon cach
ganh chi ph ao tao nham phuc
vu cac hoat ong thc hien. Ket
qua la tien li do au t mang lai
nam gia 4:1 va 7:1.
Bang 4. Tong cai tien d tnh thc hien trong bon giai oan (2,5 nam)
Chi ph
hien tai
Phan tram cai

tien tiem nang
Tien tiet kiem

(thap)*
Tien tiet kiem

(cao)**
4.971.720.000
-50% n -75%
2.485.861.600
3.728.792.400
588.670.000
-50% n -75%
294.335.300
441.502.900
10.617.600.000
-50% n -75%
5.308.798.400
7.963.197.600
Chi ph lao ng (trong gi)
44.840.000.000
-25% n -50%
11.210.000.000
22.420.000.000
Chi ph lao ng (ngoi gi)
11.440.000.000
-25% n -50%
2.860.000.000
5.720.000.000
-50% n -75%
The loai
Tn kho thnh phm

Tnh bng 8%
Tn kho trn ng dy
Tnh bng 8%
Tn kho vt liu
Tnh bng 8%
Gim bt thi gian ra hng

Gim ph phm (hng nm)
2.400.000.000
-25% n -50%
600.000.000
1.200.000.000
Hng lm li (d on 3% tin cng)
1.688.400.000
-25% n -50%
422.100.000
844.200.000
Phn trm my /ng dy dng
-10% n -50%
Hiu nng thc hin my/ng dy
25% n 50%
-50%
-25% n -50%
1.187.500.000
2.375.000.000
Chi ph vn chuyn
-25% n -50%
n hng gi chm
-50% n -75%
-10% n -15%
220.000.000
330.000.000
-5%
-10% n -20%
25%
khng p dng
24.588.595.000
45.022.692.900
Thit b bc d vt liu
Din tch nn xng (100.000/m )
2
Chi ph bo hnh
4.750.000.000
2.200.000.000
Tinh thn nhn vin (vng mt)

an ton
Khch hng tha mn
tin cy giao hng

Tng s
83.496.390.000
LEAN 6 SIGMA
D tnh tit kim theo giai on (1)
Giai on 1 (khong 6 thng)
15%
3.688.289.300
6.753.403.900
25%
6.147.148.800
11.255.673.200
30%
7.376.578.600
13.506.807.900
30%
7.376.578.600
13.506.807.900
Chi ph mt sn phm
Nm 2010 sn xut
Chi ph mt sn phm
Tin tit kim c tnh 10% (thp) 24.825.780.000

Tin tit kim c tnh 25% (cao) 62.064.450.000
= 39.406 SP
= 6.300.000
(1) Giai on 5 cn thm 1-2 nm na v s cho ta kt qu do ci tin ton b thm khong 20%
*Mc tit kim tim nng thp t c vi mc khim tn (thp hn mc trung bnh ca ngnh)
** Mc tit kim tim nng cao l mc trung bnh ca mi xng my p dng Lean.
Bang 5. Th du ve phan tch chi ph - li d oan tren von au t
The loai
So ngi
So ngay/gi
Gia n v
Tong ph
Bc 1: V bng hin trng v tng lai

Chuyn gia t vn Lean ch to
10 ngy
12.000.000
120.000.000
iu phi vin d n Lean
10 ngy
2.000.000
20.000.000
Nhm d n Lean
10 ngy
3.000.000
30.000.000
Thu thp d liu
32 gi
129.300
8.280.000
Bui hp gii thiu
30
1 gi
200.000
6.000.000
Tng ph bc 1
184.280.000
Tin tit kim trong bc 1
Tin li qua u t
Giai on 1: Thc hin n nh (ton nh my)

60 ngy
12.000.000
720.000.000
iu phi vin d n Lean
60 ngy
2.000.000
120.000.000
Nhm d n Lean
110 ngy
iu phi vin lm theo gi
110 ngy
1.030.000
113.300.000
o to
500
15 gi
Khng c ph
Gi p dng (ngoi gi)
500
32 gi
Khng c ph
Phn tch d liu
20
110 gi
Khng c ph
Sn, lm sch, v.v
20
100 gi
Khng c ph
Bo tr/chun b dng c
10
50 gi
Khng c ph
Chi ph khc (bng, th, bng, sn,...)
Khng p dng
Khng p dng
Khng p dng
75.000.000
Chi ph bn ngoi - di di my
Khng p dng
Khng p dng
Khng p dng
300.000.000
350.000.000
Tin tit kim trong giai on 1 (thp)
3.688.290.000
Tin tit kim trong giai on 1 (cao)
6.753.400.000
Tng ph giai on 1
1.678.300.000
LEAN 6 SIGMA
Giai on 2: Dng lin tc (ton nh my)
The loai
So ngi
So ngay/gi
Gia n v
Tong ph
40 ngy
12.000.000
480.000.000
iu phi vin d n Lean
40 ngy
2.000.000
80.000.000
Nhm d n Lean
110 ngy
Khng p dng
350.000.000
iu phi vin lm theo gi
110 ngy
1.030.000
113.300.000
o to
500
15 gi
Khng c ph
Gi p dng (ngoi gi)
500
32 gi
Khng c ph
Phn tch d liu
20
110 gi
Khng c ph
Sn, lm sch, v.v
20
50 gi
Khng c ph
Bo tr/chun b dng c
10
50 gi
Khng c ph
Khng p dng
Khng p dng
Khng p dng
75.000.000
Khng p dng
Khng p dng
Khng p dng
500.000.000
Tng ph giai on 2
1.598.300.000
6.147.150.000
11.255.670.000
Giai on 3 Tiu chun ha cng vic (ton nh my)

40 ngy
12.000.000
480.000.000
Cng tc vin d n Lean
40 ngy
2.000.000
80.000.000
Nhm d n Lean
165 ngy
Khng p dng
525.000.000
Cng tc vin lng gi
165 ngy
1.030.000
169.000.000
o to - ngi/gi
500
15 gi
Khng c ph
Thi gian thc hin (lm thm gi)
500
32 gi
Khng c ph
Phn tch d liu
20
165 ngy
Khng c ph
Sn, lm v sinh, v.v
10
25 gi
Khng c ph
Bo tr/chun b dng c
50 gi
Khng c ph
Khng p dng
Khng p dng
Khng p dng
30.000.000
Khng p dng
Khng p dng
Khng p dng
500.000.000
Tng ph giai on 3
1.784.950.000
7.376.580.000
13.506.810.000
Giai on 4: H thng ko (ton nh my)

40 ngy
12.000.000
480.000.000
Cng tc vin d n Lean
40 ngy
2.000.000
80.000.000
Nhm d n Lean
165 ngy
Khng p dng
525.000.000
Cng tc vin lng gi
165 ngy
1.030.000
169.950.000
500
10 gi
Khng c ph
o to - ngi/gi
LEAN 6 SIGMA
Thi gian thc hin (lm thm gi)
500
40 gi
Khng c ph
Phn tch d liu
20
165 ngy
Khng c ph
Sn, lm v sinh, v.v
10 gi
Khng c ph
Bo tr/chun b dng c
25 gi
Khng c ph
Khng p dng
Khng p dng
Khng p dng
30.000.000
Ym tr cc h thng
Khng p dng
Khng p dng
Khng p dng
300.000.000
Tng ph giai on 4
1.584.950.000
7.376.580.000
13.506.810.000
Tng ph cho 4 giai on
6.646.500.000
Tin tit kim (thp)
24.588.600.000
Tin tit kim (cao)
45.022.690.000
Phan tch chi ph
Cac bang tnh trong bang 5

trnh bay cho ta cac chi ph so
vi so tien tiet kiem c. Cach
tnh so tien tiet kiem c cho
bang 4. Chi ph sap xep lai thiet
b c d tnh theo kinh nghiem
di chuyen mot so may trong thi
gian qua.
co the xac minh nhng cai tien. Co

the co ket qua cai tien an toan lao
ong, nhng v chi ph cho hien
trang an toan khong c dung e
xac minh d an, nen ta khong can
phai nh ngha li ch cua cai tien.
Cung nh vay oi vi ph ton kho,
c anh gia bang 15% tong ph,
von la con so ien hnh cho nhieu
cong ty. Nen ghi nhan la chi ph
bao tr thiet b hi cao, o cung la
mot c hoi tot e tiet giam bang
phng phap Lean.
KET LUAN
Phan tch tien tiet kiem

c
Trong bang 6, ngi ta a thu

thap c nhieu d lieu lien quan
en so tien tiet kiem tiem nang.
Trong nhieu trng hp, d lieu
nha may c thu thap nhng
khong co chi ph (nh an toan lao
ong chang han). Mac du khong
co chi ph lien quan nhng ta van
10
Dung phng phap che tao

Lean luc nao cung mang cho ta
li ch. o la chuyen that khong
phan biet la ta ap dung au
trong suot qua trnh. Hoac muon
at dong chay mot chi tiet, hoac
co muc tieu khong ton kho, hay
muc tieu khong sai hong, ta eu
co c ho i ca i tie n . Trie n khai
tr n g h p kinh doanh la mo t
cong cu quan trong e xac minh
mot c hoi va khang nh vi cac
nha lanh ao khac trong cong ty
ban. Sau mot thi gian, ban bat
au nhan ra la cac cai tien phu
them khong the hien c ro khi
trien khai trien khai trng hp
kinh doanh ban au. Co the la
iem nay cac nha quan ly d an
va cac nha thc hien Lean can

hieu sau hn na gia tr cua hoat
ong Lean. Sau o ho nen tiep
tuc tien hanh cai tien ma khong
can cai g cung phai xac minh chi
ph. Sau ap dung ban au, chi
ph cai tien lien tuc noi chung se
giam nhieu, va cai tien se dan dan
gia tang nhanh hn. Nhieu cong
ty co the quan ly cai tien nhanh
dan ma khong can phai co them
von chi ph. Tuy vay, von chi ph
van can thiet nhng no van bang
vi cac mc tng t nh trc
khi ap dung Lean.
Nen nh qui luat 80/20. Thi
gian lap ke hoach va chuan b
khong nen qua 20% so thi gian
co trong tay. Ngi ta thng co
the la m xong tr n g h p kinh
doanh t hai en ba tuan trong
qua trnh ve ban o hien trang.
Khong nen sa lay vao viec thu
thap d lieu qua t m tng ong
mot. Da vao kinh nghiem ngi
ta thay du co thu thap t m d lieu
en au, luc nao cung co s khac
biet. Muc ch la at en o chnh
xac co the trong mot giai oan
hp ly. Tien tiet kiem co the cao
hn mc ban d oan neu t nhat
viec cai tien at c thanh cong
va phai.
LEAN 6 SIGMA
Bang 6. D oan cai tien trong khi thc hien bon giai oan au (tien o tch cc - 2,5 nam)
Chi ph
hien tai
Tiem nang cai tien

% (Trung bnh
trong nha may)
Tien tiet kiem

tiem nang
(Thap)*
Tien tiet kiem

tiem nang
(Cao)**
24.676.190.000
-25% n -50%
6.169.047.200
12.338.095.000
1.619.870.000
-25% n -50%
404.967.500
809.935.500
Tng tn kho vt liu
12.551.250.000
-25% n -50%
3.137.812.500
6.275.625.000
Chi ph lao ng (+ phc li)
336.345.600.000
-25% n -50%
84.086.400.000
168.172.800.000
Chi ph ph phm (mi nm)
2.650.000.000
-25% n -50%
662.500.000
1.325.000.000
Chi ph lm li (~ 3%chi ph L)
2.000.000.000
-25% n -50%
500.000.000
1.000.000.000
The loai
Tng tn kho thnh phm:

164.507.930.000 (bng 15%)
Tng tn kho trn ng dy:
10.799.160.000 (bng 15%)
Chi ph dng my/ng dy%
10% n -50%
Bo tr thit b
62.000.000.000
-10% n -20%
6.200.000.000
12.400.000.000
Thit b bc d vt liu
1.100.000.000
-50% n -75%
550.000.000
825.000.000
25% n -50%
470.000.000
705.000.000
Khng gian xng

Giao hng chm
24%
- 50% n -70%
4,700.000.000
-10% n -15%
Tinh thn nhn vin(vng mt)
1%
-5%
ATL (ngy b mt trong 2010)
127
-10% n -20%
ATL (s chn thng, 2010)
82 ln
Chi ph hng b tr li
S hi lng ca khch hng
1.000 ppm
50%
94%
25%
447.642.910.000
Khng p dng
102.180.727.200
203.851.455.000
Giai on 1 (gn 6 thng)
15%
15.327.109.400
30.577.718.900
25%
25.545.182.400
50.577.718.900
30%
30.654.218.900
61.155.437.700
30%
30.654.218.900
61.155.437.700
giao hng tin cy

Tng ph
Tin tit kim nh d n qua mi giai on (1)
(1) Bc 5 yu cu phi lm thm 1-2 nm v c kt qu ci tin tng thm khong 20%

* Tin tit kim tim nng loi thp khi thc hin vi c gng va phi (thp hn mc trung bnh ca ngnh)
** Tin tit kim tim nng loi cao khi thc hin t mc trung bnh ca cc nh my p dng Lean
TS. ang Minh Trang
11
LEAN 6 SIGMA
GE Healthcare chia se nguyen ly LEAN

cho cac benh vien tuyen huyen
E Healthcare, mo t n v
trc thuoc General Electric
(NYSE:GE), va phoi hp vi ai
hoc Y te Cong Cong Ha Noi to
chc khoa hoc 3 ngay danh cho
can bo cua cac benh vien tuyen
huyen. Khoa hoc cung cap nhieu
noi dung lien quan en hoat ong
quan ly benh vien va mot trong so
o la nguyen ly LEAN cua GE.
ay la nguyen ly ho tr ky
nang va nang cao nang lc cho
cac can bo quan ly benh vien.
Khoa hoc c to chc tai trng
Cao ang Y te ong Thap vi
s tham gia cua cac Giam oc,
Pho Giam oc, Trng khoa va
Trng phong Tai vu cua cac
benh vien tai tnh ong Thap.
Nguyen ly LEAN cua GE la
phng phap khuyen khch nhan
vien benh vien cung phoi hp
lam viec e nang cao hieu qua
bang cach giam bt nhng cong
oan tha trong qua trnh quan
ly ma khong can bo sung them
nguon nhan lc. Vi nguyen
ly LEAN, cac benh vien se cai
thien ang ke hieu qua cong
viec, khuyen khch s tham gia
tch cc cua nhan vien, ong
thi nang cao nang lc quan ly
tai chnh. T o, benh vien se
co them nhieu thi gian e au
t cho dch vu kham cha benh.
Quy tac nay a c ng dung
tai nhieu benh vien tren the gii
12
va chng minh tnh hieu qua

trong viec ho tr quy trnh van
hanh, quan ly tai chnh va tang
kha nang gan bo vi benh vien
cua nhan vien.
O n g Moez Attia, Gia m o c
Marketing cu a GE Healthcare
khu v c ASEAN chia se , GE
Healthcare vinh d hp tac vi
ai hoc Y te cong cong Ha Noi e
cung cap cac khoa ao tao ve quy
tac LEAN cho cac benh vien tuyen
huyen Viet Nam. Chung toi nhan
thay quyet tam manh me cua cac
can bo benh vien ni ay trong
viec cai tien quy trnh lam viec.
Vi sang kien Healthymagination
(Sang tao v y te), GE hi vong se
cung cap cho cac benh vien nhng
cong cu e nang cao chat lng
y te vi cac ieu kien kham cha
benh thuan tien hn.
Trong nhng nam gan ay,

ieu kien kham cha benh tai Viet
Nam a c cai thien ang ke.
So lng benh vien a tang len
va chat lng kham cha benh
ngay cang tot hn. Tuy nhien, c
s vat chat benh vien con cha
ap ng u nhu cau xa hoi va
tnh trang qua tai benh nhan la
hai van e bc xuc, tao ap lc ln
len oi ngu lanh ao benh vien.
Tnh trang nay co the c cai

thien tng bc thong qua cac
cai tien trong phng phap ieu
hanh hoat ong cua benh vien,
nh ng dung nguyen ly LEAN
cua GE.
PGS. Phan Van Tng, Trng
khoa Quan ly Y te, ai hoc Y te
cong cong cho biet, "la mot trng
ao tao trong nganh y te, chung
toi a to chc rat nhieu khoa hoc
nham ho tr cac benh vien nang
cao chat lng kham cha benh
cung nh cong tac quan ly, van
ha n h be n h vie n . LEAN kho n g
phai la phng phap quan ly mi
tren the gii nhng cha c ng
dung rong rai tai Viet Nam. V vay,
chung toi hi vong rang sau khoa
hoc nay, cac benh vien tai tnh
ong Thap se sm tm ra phng
thc quan ly hieu qua hn".
ay la khoa ao tao th iem
au tien ve phng phap quan
ly benh vien cua GE tai Viet
Nam. Neu thanh cong, khoa
hoc nay se c nhan rong ti
cac benh vien khac tren khap
ca nc. w
Theo Tng Tu - TN&MT
LEAN 6 SIGMA
Lean Hospitals:
Bringing Lean to
Healthcare
ng dung LEAN Viet Nam noi chung va trong nganh

Y te noi rieng con rat mi me. Tuy nhien cac nc phat
trien co a qua trnh hn 20 nam phat trien mo hnh quan
ly nay. Ban tin xin gii thieu e tham khao mot Cong ty
chuyen ng dung Lean va Six Sigma trong ngay Y te:
Lean Hospitals, LLC.
Lean Hospitals, LLC

10 Crest Road
Granby, CT 06035-2107
(860) 653-0854
Toll Free: 866-831-5165info@
leanhospitals.org http://
leanhospitals.org/index.php
Please feel free to call us, or
send us an e-mail.
Lean Hospitals, LLC was
established in March 2005 to
provide lean training, guided
implementation, facilitation, and
consulting services exclusively
to hospitals and other healthcare
o r g a n i z a t i o n s. O u r u n i q u e
approach to organizational lean
transformation focuses on making
the organization self sufficient as
opposed to being reliant on the
knowledge and experience of an
outside consultant.
A Lean transformation does
not succeed in some organizations
and fail in others because of sheer
luck or desire alone. The key to
a successful lean transformation
is proper implementation. The
organization must adhere to an
established implementation model.
This model must provide strategic
direction relative to improvements
to the care delivery system while
concurrently establishing a lean
culture and system thinking. Our
model for lean implementation is
illustrated in above. The model

begins with the hospitals strategic
plan and cascades toward
organizational transformation via
a quality culture and an enhanced
care delivery system. The model
is divided into two parallel paths,
the path to the right is the culturecreating path, which engenders a
learning/action-taking organization
where making problems obvious,
continuous improvement and
empowerment
become standard
operating
procedure. The
path to the left
is the systemcreating path,
which provides
s t r a t e g i c
direction for lean
implementation
and focuses on
creating flow
through the
strategically
identified value
streams by
eliminating
barriers, reducing
inventory, and
leveling the
process. These
two paths are
interdependent,
meaning that the
benefits experienced in one path

are dependent on the proper
execution of the other path. Both
of these paths are equally critical
to creating a lean enterprise
and attempting to execute one
without regard for the other will not
produce the desired outcome. This
cannot be over emphasized. A
lean culture and systems thinking
are equally critical to becoming a
lean organization. w
13
LEAN 6 SIGMA
Reducing WIP at a Frozen Food Manufacturer
ahiki Foods is
an expanding,
family-run Asian foods
manufacturer with
about 200 employees in
Gahanna, Ohio, USA. The
company produces more
than 70 different kinds
of frozen food products.
As is typically the case
with rapid growth, some
operational processes
have been slower to
reach maturity, including
the optimal management
of work in process
(WIP), the amount of
work that has entered
the process but has not
been completed.
Kahikis inventory
management system
determined that about
80 percent of all stockkeeping units (SKUs)
were scheduled for WIP,
which leads to additional
labor, increased
transportation and extra
storage costs. Perhaps
most significant, WIP
also can destroy flow.
The variation in
valuation and costs
associated with
WIP, referred to as
price recovery, could
contaminate or mask
the understanding of the
true shifts in productivity.
But because, historically,
it was the only metric
available in the inventory
management software
system, the project
improvement team
decided to use variation
(WIP daily valuation)
14
as the project metric.

They would evaluate the
impact of price recovery
over time and strip that
effect out.
The objective of this
DMAIC project was to
reduce the WIP levels
to controlled buffers by
creating a pull system
for the product in order to
eventually eliminate WIP
creation from the process.
The scope of this project
reached as far upstream
as production scheduling
and as far downstream
as product packaging.
The core team
was comprised of the
president of the business,
the general manager
of operations, the plant
process improvement
engineer (an industrial
engineer and Black Belt)
and the process owners
from both shifts. The
chief financial officer
and associated subject
matter experts (e.g.,
production scheduling
and quality assurance
team members) also were
called upon frequently,
and most participated in
all tollgates.
Define
The primary defect

(Y) for this project was
daily WIP. The primary
metric by which WIP
levels were measured
was the daily extended
monetary value of WIP, as
recorded by the inventory
management software
system. The average
daily extended value of

WIP for the facility was
$51,565 from August
2009 through December
2010, with significant
day-to-day swings. As
noted previously, daily
valuation of WIP was
customer was captured

by sales and marketing,
and was somewhat
causally distant from
this project, but not
ignored in the Define
phase.
utilized as the metric for

the primary Y because
it was the only metric
for the defect for which
historical data was
available.
In the system that
existed when the project
started, roughly 80
percent of all SKUs were
scheduled for WIP. In
addition to the expected
benefits from reducing
this WIP, the project
also revealed cost
savings opportunities
associated with pallet
wrapping, increased
sanitation requirements
and energy loss issues
with increased use of the
freezer door.
The voice of the
business was loud and
clear: Migrate the plant
toward zero WIP with this
project. The voice of the
Measure
Figure 1: Define
A closer look at each

product line allowed the
team to better understand
what was happening on
the floor. A thorough
capacity analysis of the
facility was performed
to identify bottlenecks in
the process and quantify
the true capacity on each
line.
The team developed
a measurement plan
that was comprehensive
enough to support the
successful completion
of the project. Data
requirements for all
stages of DMAIC were
incorporated in the
master measurement and
evaluation plan in the early
part of Measure. Many
discussions were held
around the proper metric
for the primary Y, but the
LEAN 6 SIGMA
team could not arrive at
an operational metric that
was sustainable other
than what was already
being tracked in the
inventory management
system.
The team continued
to work on separating
out the impact of any
price recovery on the
primary Y. Separating
price recovery from
productivity improvement
allowed for the use of
a currency metric and,
hence, a common
denominator across
SKUs (inventory items,
not product families).
A high-level value
stream map (VSM)
was created to depict
the current state of the
process. The red box in
the process map (see
Figure 2) identifies the
major choke point in the
process and, thus, a
major driver for WIP. With
deeper investigation, it
became clear that WIP
also had become part
of the culture; WIP was
the way the work was
done. People were not
conscious of the costs
of this practice and that
there were alternative
ways to achieve smooth
flow and efficiency.
Along with the highlevel VSM, the team
created more detailed
VSMs to address specific
product lines. A value
stream/product-familylevel analysis was done
to examine the following
attributes of the system
for possible WIP:
Line priming - This

activity, part of the
standard operating
practices, used WIP at the
beginning of each shift so
that packaging was able
to start immediately, even
before food processing
had started. This allowed
associates downstream
to begin working right at
the start of the shift. The
team determined that
line priming represented
about $10,000 a day in
the Y metric.
SKU stratification
- By dividing up the
process into individual
SKUs, the team could
better understand which
product lines were the
main contributors to
WIP levels. From this
data collection and initial
analysis of current-state
process capability,
the team discovered
that the chicken line
represented the bulk of
the WIP: 42 percent, or
roughly $20,000, a day
in the Y metric. However,
the root cause of the
high level of WIP was
believed to have come
from lack of production
harmonization.
P r o d u c t i o n
harmony - This idea
came about through
the measurement of
imbalances in the value
stream, particularly
between processing
and packaging. To
understand the harmony
(or lack thereof) for these
value streams, the team
conducted a detailed
choke-point analysis.
The analysis involved

exploring and verifying
the theoretical maximum
throughput for each
piece of equipment,
followed by a value
stream line-balancing
analysis. Production
harmonization involves
the integration between
production scheduling
and operations, and
is the reason that the
projects scope extended
upstream to production
scheduling.
After analyzing the
current-state process
capability and the
initial cause-and-effect
diagram, the team
believed that $40,000,
or 80 percent of the
defect, came from
issues with production
harmonization.
owners and employees

viewed zero WIP
as a realistic goal; all
stakeholders indeed felt
that this was doable.
Step 2 was to share
what was learned in the
Measure phase about
current-state process
capability.
Next, in Step 3, the
team began its root
cause analysis from
the front door rather
than the back door. It
determined what it would
have to do to close the
performance gap - to go
from more than $50,000
in average daily WIP to
$0. In Step 4, the team
inferred the forces that
held it back from this goal
- that is, the root causes
of WIP.
In Steps 3 and 4,
the following obstacles
Analyze
were identified:
overproduction,
lack of attention to
WIP, continuation
of processing while
packaging was down,
outdated process yield
standards, lack of a
five-day schedule lock,
overordering, and lack
Figure 2: Measure
The strategy in
Analyze was to increase
the engagement of the
team in analysis and in
identifying solutions.
The team used a fourstep process. The first
step was to establish
whether the process
15
LEAN 6 SIGMA
of understanding of
production harmony.
The team then
performed a 5-why
analysis on these
elements to see if any
common root causes
contributed to these
obstacles. Three root
causes surfaced: 1) lack
of production harmony
between processing and
packaging, 2) equipment
downtime and 3) line
priming. The chokepoint analysis from
Measure was audited
and built out to create a
scheduling tool, outlining
the different SKUs and
their production rates.
This enabled the team
to understand which
combinations of SKUs
can be scheduled in
parallel so that WIP is
not created.
X pounds per minute

(lb/min) of chicken can
be processed; therefore,
only X lbs/min or less
can be scheduled for
packaging in order to
operate free of WIP
(work in process).
This revelation led to
the development of a
balancing tool to assist
in production leveling,
which was repeated for
the other production
lines. The data also was
used to justify production
buffers to control WIP.
The complete Final
Tollgate is available
for purchase on the
iSixSigma Marketplace.
The improvement
strategy was twofold. First, the team
implemented a pull system
between processing
and packaging. In the
event that a packaging
Improve
line goes down,

upstream processes are
temporarily stopped until
the issue is resolved. For
each line, an optimal
buffer was defined
based on the equipment
throughput found during
the capacity analysis.
Figure 3: Analyze
The enhanced chokepoint analysis completed

in Analyze verified the
chicken processing and
packaging rates for each
chicken SKU (stockkeeping unit). It became
clearer to the team that
16
A standard operating
procedure (SOP) was
created, instituting clear
stop and start signals to
minimize WIP buildup
during downtime and
not exceed the defined
buffer. The SOP was
audited during a twoweek pilot test, and a
final version was updated
for use on the floor.
The second part of the
strategy was to develop
a method of eliminating
WIP that occurs before
t h e s h i f t e n d s. T h e
team created a tool that
estimates the time it
takes to package WIP,
based on the capacity
analysis data. The user
inputs the number of
pallets of WIP and the tool
calculates the amount of
time needed to package
that WIP, based on the
SKUs scheduled for that
day. Line supervisors
can then shut down
processing earlier and
package existing WIP
before the shift ends.
During the two-week
trial run, there was a
downward shift in WIP
levels. In Stage 1, the
average WIP level
(current state) was
$51,838, with a standard
deviation of $28,282.
During the trial period
(Stage 3), the average
WIP level was $38,689,
with the standard
deviation being $12,354.
The team tracked WIP
levels before and during
the project, and then
during and after the
pilot.
A Levenes test was

used to prove that a
significant shift occurred
between the standard
deviation of two nonnormal continuous data
samples: the baselinestate WIP level (Stage
1) and the solution trialperiod WIP level (Stage
3). Using an alpha level
of 0.05, the test yielded
a test statistic equal
to 7.95 and a p-value
of 0.00. Because the
p-value was less than
0.05, the null hypothesis
was rejected and the
team concluded that the
standard deviation of
Stage 3 was significantly
less than that of Stage
1.
Moods median
test also was used to
show that the median of
the Stage 3 data set was
significantly less than
the median of Stage 1
at an alpha of 0.05. The
Moods test - selected
because the samples
were not normally
distributed - yielded a
chi-square of 23.75 and a
p-value of 0.00, providing
sufficient evidence to
conclude that there was
a significant shift in the
medians between Stages
1 and 3.
The solution elements
indicated that they might
serve to lower WIP levels
and also reduce the
variation in the process.
These improvements
were approved and
a full rollout began
immediately. There were
many operational bugs
LEAN 6 SIGMA
to work out in the new
system, but the sponsors
and Champion believed
that the solution should
be implemented and fully
supported the rollout and
the progression of the
project to the Control
phase.
Figure 1: Improve
Control
The team developed

and put into place five
Control elements:
Asustainable, visible
measurement system for
the Y and key xs;
An SOP for training and
operating procedures,
plus execution of the
initial training;
Accountability
measures (e.g., process
capability sustainability
of the primary Y built
into the process
owners performance
management systems
and annual objectives);
A project transition
action plan, which
passes the baton from
the project manager to
piece of equipment
on the floor. However,
the accuracy of the
document will change as
material and equipment
changes. To ensure
that the document is
accurately maintained,
the entire team was
shown how to update
the document, including
how to edit specifications
for existing products,
add new products and
edit equipment settings.
The production operating
system manager serves
as the ultimate document
owner. Line leaders for
each shift then would
transfer the responsibility
to each senior or lead
employee on the line to
continue to maintain the

piloted improvements.
Sustainability of this
project is important to
increase shareholder
value for Kahiki. If proper
asset efficiencies are
not maintained, any
inefficiencies will be
compounded as the
c o m p a n y e x p a n d s.
Elements of WIP
management specific
to this project include
increasing the use of
just-in-time processing
and also rationalizing
production quantities
through the use of
optimal buffers.
Figure 2: Control
Joseph Lazzaro Scott Sink - Joe Cerrato
the accountable agents

to sustain the new
performance levels; and
Failure mode and
effects analysis to
determine what could go
wrong and what should
be done to correct those
problems.
The capacity analysis
document displays all of
the theoretical maximum
throughputs for each
TH GIAN
Lam an ln
Mot ngi an ong sap sa

bc vao quan bar th mot con
cho i en va noi: Nay ong! Muon
kiem tien khong?.
Ngi an ong khong tin vao
tai mnh na. Anh ta hoi lai:
- May ang noi that s ay a?
- Vang! - Con cho ap. - Hay
mang toi vao trong quan, lam ra
ve toi la con cho cua ong, va cc
vi moi ngi la toi biet noi.

The la ngi an ong lien mang
con cho vao quan, thong bao rang
con cho cua anh ta biet noi, va tat
nhien la cha co ai tin ca. Viec ca
cc dien ra va khi a co rat nhieu
tien tren ban, ngi an ong bat
con cho len tieng.
Khong co g ca.
Anh ta la len:
- Nay! Tao va mi cc 4.000
o la! Noi cai g i ch!
Con cho ch ngoi o vay tai.

Ngi an ong phai tra het tien,
va ri quan bar trong tieng ci
cua cac khach hang.
Khi a ra ngoai, anh ta chop
lay con cho:
- o khon! May lam tao ton biet
bao tien. Sao may lai lam the?
Con cho ap:
- Bi v khi ngay mai chung
ta quay lai e ca, chung ta se ca
mi an mot! w
17
KINH NGHIEM QUAN LY
Bc qua b vc pha san e phat trien

Khi nhng ieu toi te xay en vi doanh nghiep cua ban,
bnh tnh va anh gia no t moi kha canh. ng qua trong
ch rang ieu ky dieu se xuat hien.
vi moi mot o la bo ra cho cong

tac tiep th, cong ty ch thu lai
c 3 o la. Doanh so ban hang
hang thang ch at di 50.000
o la, trong khi chi ph bo ra cho
hoat ong kinh doanh a len ti
30.000 o la.
Chung toi cam thay hoan toan
be tac va mat phng hng, ong
nh lai.
Bat au hanh ong
Mo t nga y cuo i tua n , mo t y

tng loe len trong au Uresin.
Anh ngoi lai va xem xet cac khoan
ph ma cong ty phai chi tra trong
vong mot thang va cat giam nhng
Nick Uresin
o la ngay Valentine cuoi tuan

trong nam 2009, Nick Uresin
gan nh suy sup khi Tuccini Corp,
thng hieu ban le nc hoa trc
tuyen ma ong a day cong gay
dng trong suot bon nam qua,
ang oi mat vi nguy c tan ra
vi tong so lo nam 2008 la 50.000
o la.
Tho Nh Ky, hoi con nho, Uresin a

tng sang tao va ban t ien trc
tuyen a ngon ng. Cong vi mot
so kinh nghiem khac, ong quyet
nh thanh lap Tuccini.
The nhng cuoi nam 2008, khi
the gii ri vao cuoc suy thoai kinh
te, Uresin buoc phai giam gia cac
mat hang e duy tr doanh so cho
Tuccini. Thi iem o, vi moi lo
nc hoa, ong ch lai t 1 en 1,5
o la. Vay nen so tien ma ong co
c sau khi trang trai cac chi ph
gan nh la con so am.
Kho khan chong chat

kho khan
Ch mi sau thang trc o,
Uresin co n a t nhie u ky vo n g
vao s tang trng cua thng
hieu nay. Ong manh dan vay ti
500,000 o la e trang trai cho
chi ph xay dng trang web, thue
nhan vien kho, nhan vien tiep th
va nhan vien cham soc khach
hang ngay cang oi len cao. May
man la ong a co mot chut kinh
nghie m trong lnh v c thng
mai ien t. Sinh ra va ln len tai
Istanbul, thanh pho ln nhat cua
18
Ngay th 6 trc ngay

Valentine, Uresin tap trung toan
bo nhom nam nhan vien cua mnh
cho mot cuoc hop khan cap. Tai
cuoc hop nay, Uresin ch ra rang,
chi ph khong can thiet. Ket qua

at c kha ngoan muc: Chi ph
cua cong ty a giam gan mot na,
t 30.000 o la xuong con 18.000
o la.
Trong tuan tiep theo, ong bat
au thng lng vi chu nha ni
cong ty thue lam van phong tai
cong vien New Hyde, New York
cat giam mot na tien thue nha
trong vong sau thang ti: Toi
tin rang trong hoan canh kinh te
nh the nay, ho tha cat giam tien
thue nha con hn la mat i mot
moi quan he tot. Chu nha ong
y va ch tnh rieng tien thue nha,
Uresin a tiet kiem cho cong ty
tren 65.000 o la mot nam.
ng dung vao doanh

nghiep cua ban
Uresin a tm ra hng i giai

quyet cac van e vng mac e
khoi phuc cong ty t b vc pha
san. Hay xem lieu nhng hng i
KINH NGHIEM QUAN LY
nay co ap dung c vao doanh

nghiep cua ban:
Doanh thu ba n ha n g ba n
can at c e am bao cho
doanh nghiep co li nhuan la bao
nhieu?
Ban lam the nao e m rong
c s khach hang tiem nang cho
doanh nghiep cua mnh?
Ban co ap dung nhng cach
thc sang tao e giam thieu chi
ph cho doanh nghiep?
Ban co biet cach tan dung
d lieu ban hang e toi a hoa li
nhuan hay khong?
Sau o, vi s hng dan cua
mot nha t van cong nghe tiep th,
Uresin chu y nhieu hn vao hnh

thc ban hang thong qua trang
web e tm kiem khach hang. No
lc het mnh cho muc tieu tr thanh
ngi ban hang xuat sac nhat cua
thng hieu ban le trc tuyen hang
au, Uresin gianh nhieu thi gian
va cong sc thu thap, kiem tra
d lieu ve gia ca ba lan moi ngay
trong suot nam thang rong e tm
ra tan so bien oi cua gia ca va thi
iem nhng thay oi nay tac ong
ti kinh doanh. Chang han nh t
o, ong a nghiem ra c rang
ieu chnh gia san pham vao luc 6
gi toi giup doanh nghiep thu c
Giao dien trang web cua Tuccini Corp
nhieu n at hang hn la ieu

chnh vao luc 2 gi chieu.
Da vao nhng con so, chung
ta co the suy ra c nhng viec
g nen lam va nhng viec khong
nen lam, ong noi. T nhng d
lieu nay, ong con a ra c
nhng cong thc hu ch, t o
tao ra mot chng trnh phan mem
theo doi doanh so ban hang va
t ong ieu chnh gia ca. Trong
suot bon nam qua, Uresin a phat
trien mot he thong phan mem khac
giup theo doi ni phat sinh cac n
at hang. Ket hp vi nhau, hai he
thong nay giup Tuccini rat nhieu
trong viec cai thien doanh so ban
hang va mua hang. Doanh so ban
hang thang a tang t 50,000 o
la trong thang 3 en 80.000 o la
trong thang 5. en thang 12, con
so nay a len ti 250,000 o la.
Trong nam 2009, doanh so ban

hang cua cong ty a can moc 1,2
trieu o la vi 12 nhan vien. Trong
nam 2010, doanh so cua cong ty
a tang tren hai lan, thanh 3,3 trieu
o la. Cung trong nam nay, cong
ty a tra het cac khoan n.
Tiep a phat trien va tan dung
li the cua cac phan mem mi,
Uresin d nh se m rong ba
dong san pham mi trong nam
nay bao gom san pham cham soc
toc chuyen nghiep, ong ho, va o
dung the thao c cap phep.
Bai hoc kinh nghiem
Khi nhng ieu toi te xay en

vi doanh nghiep cua ban, bnh tnh
va anh gia no t moi kha canh.
ng qua trong ch rang ieu ky
dieu se xuat hien, ong noi. au
tien, Uresin ch nay sinh y tng
cat giam chi ph va thng lng
chi ph. Sau o, ong a hoc cach
e phan tch cac mo hnh thu mua
va tap trung vao m rong c s
khach hang cua mnh. Trong qua
trnh o, ong a phat trien he thong
phan mem khong ch giup hoi phuc
cong viec kinh doanh hien tai ma
con tr thanh nen tang cho s tang
trng trong tng lai. w
Nguon: Hoc Lam Giau
19
KINH NGHIEM QUAN LY
Kinh nghiem ban at hang

cua cac doanh nghiep ln
C
khi nao san pham, dch

vu trong tnh trang e am
th cac doanh nghiep lai cho
rang nguyen nhan la do ho a
ban san pham vi gia cao. e
ay hang ton, ho tung ra cac
chien lc giam gia khuyen mai
nhng roi cuoi cung van tiep tuc
hng chu thua lo. o la mot
thc te dien ra thng ngay tai
nhieu doanh nghiep. Gia ca san
pham khong phai luc nao cung
la nguyen nhan. Khong t trng
hp san pham cua cac cong
ty co gia cao ngat ngng
nhng van at hang.
Ngay nay khach hang quan

tam en bat c th g lien quan
en phong cach rieng cua ho,
bao gom ca nhng nhan hieu
hang hoa phu hp vi phong
cach o, Thiery Mane, giam
oc ieu hanh Dupont, Tap oan
Quang cao va Xuc tien marketing
hang au the gii, nhan nh,
Thay v ha gia thanh san pham
e thu hut khach hang, cac cong
ty can tang cng s tham nhap
vao th trng vi nhng khach
hang ca cu va mi, thong qua
o e ay manh cong tac truyen
thong quang ba hnh anh tren
toan th trng.
Di ay la mot so bai hoc
thanh cong se cho ban thay
20
khong phai c gia re mi ban

c nhieu hang.
Hogen Dazs - ban at

nh nhan hieu rieng biet
Tap oan thc pham Gran

Met sang lap ra nhan hieu kem
cao cap Hogen Dazs tai Anh vao
nam 1989. Cho du luc o ang
dien ra suy thoai kinh te tram
trong va nganh kinh doanh kem
a qua bao hoa vi nhieu ten
tuoi ln nh Unilever, Nestle,
Mars, roi hang loat hang kem
nho hn kha c nh Scheller
cua c, Movenpic Thu Sy
va Sagit Y. Tat ca eu c
quang cao vi tan suat ln, la
nhng nhan hieu c nhieu
ngi biet en va chiem cac v
tr ap ao tai cac sieu th ban le
chau Au. Tai nhng nc nh
Anh, nhieu nhan hieu kem t
nhan chiem hn 40% th phan.
ie u a c bie t hn la Hogen
Dazs lai a ra mc gia cao hn
30-40% so vi nhieu cac san
pham pho thong. Vay lam the
nao ma Hogen Dazs lai co the
thanh cong? Cau tra li chnh
la nh chien lc ban sac nhan
hieu.
Nhan hieu Hogen Dazs luon
co y ngha la kem chat lng cao
sieu cap: ac quanh hn, mui v

beo ngay hn va d nhien la at
tien hn cac loai kem khac. Noi
tom lai, nhan hieu nay mang en
cam giac em ai, sanh ieu, thoai
mai va the hien ban sac ca nhan
hn cho cac khach hang giau
co. Thong thng, cach pho
bien e tung ra mot san pham
nh kem Hogen Dazs la s dung
quang cao thong tin ai chung.
Tuy nhien, Grand Met a chon
mot con ng khac. e gii
thieu nhan hieu nay chau Au,
Grand Met cho m nhieu ca
hieu kem c trang tr cao cap
tai nhng ni ong ngi qua
lai. Cac quan kem nay c co
tnh thiet ke mang dang ve hoan
toan mi la, khac vi nhng tiem
ban kem truyen thong. Cong
ty con lien ket vi nhieu nha
hang va khach san co tieng e
cung cap kem Hogen Dazs va
yeu cau nhan hieu Hogen Dazs
phai c in v tr noi bat ngay
tren cung va to nhat cua menu.
Hogen Dazs ong thi con theo
uoi mot chien dch marketing
truyen thong da vao truyen
mieng o la tai tr cac s kien
van hoa, treo c nhan hieu kem
Hogen Dazs tai cac tiem ban le,
KINH NGHIEM QUAN LY

ong thi thc hien mot chien
dch quang cao bao ch nho.
Chien dch xay dng nhan
hieu cua Hogen Dazs sau o
a cc ky thanh cong. Ty le
nha n bie t nha n hie u (brand
awareness) tai Anh at ti
hn 50% sau khi Hogen Dazs
c gii thieu tren th trng.
Doanh so tai chau Au tang vot
t 10 trieu USD nam 1990 len
gap 13 lan at 130 trieu USD
vao nam 1994. Hien gi, kem
Hogen Dazs chiem mot phan ba
th trng kem cao cap tai chau
Au cho du gia kem cua Hogen
Dazs luon cao hn cac nhan
hieu khac.
Erys - ban at nh anh

ung tam ly ham mot
cua khach hang
Erys la mot hang thi trang

n kha noi tieng tai Phap. Cac
san pham thi trang cua Erys
nhieu lan at cac giai thng
ln ve trang phuc tai chau Au
va c khach hang toan chau
Au a thch. Tuy mi thanh lap t
nam 1992 nhng nhan hieu Erys
a co c nhng thanh cong
ngang vi Louis Vuiton hay Body
Shop Moi khi mot mau thi
trang mi cua Erys c tung ra
th th trng soi ong han len,
khach hang o xo nhau i tm
kiem san pham cua hang cho
du gia thanh san pham khong
re chut nao, co bo len en vai
chuc nghn euros.
Cau chuyen bat au t lan
giam oc ieu hanh cua Erys
la ba Mary Schepher d buoi
le khanh thanh mot trung tam
thng mai tai Phap. Ba thay
cac khach hang tap trung cac
cac quay hang thi trang rat
ong vi mong muon co c
nhng mon hang mot mi. Luc
o, Mary hieu rang bat ky phu
n nao cung eu rat quan tam
en nhng san pham c goi

la mot mi.
T o, Mary a e ra mot
chien lc san pham rieng biet
cua mnh. Ba chu y en cac san
pham thi trang le phuc buoi toi,
trang phuc mua he vi s cao
quy, trang nha, mau sac hoat
bat, mem mai c khach hang
rat a thch. Song song, Erys
ay manh khau thiet ke e co
c nhng san pham phu hp
vi s thch cua khach hang.
Cac kieu le phuc buoi toi cua
Erys a ket hp gia ac iem
thi trang Phap vi u iem cua
thi trang Y, v vay thu hut c
s chu y cua rat nhieu khach
hang.
Sau khi co c s quan tam
cua khach hang, bc tiep theo
ma Mary at ra o la khong che
au ra. Erys co 10 xng thiet
ke va san xuat thi trang Tay
Au. chau A, Erys cung co
hang chuc iem tieu thu. Khi
san pham thi trang mi c
a ra th trng, Mary gi vng
nguyen tac lng nho gia cao.
Ba chia cac kieu dang mi cua

le phuc buoi toi lam 8 nhom, moi
lan a ra th trng hai nhom.
Erys chon ung luc oi mua lam
c hoi ra mat phuc trang mi,
a san pham ra th trng mot
cach long trong va nao nhiet.
Tuy nhien, moi lan tung ra th
trng th so lng san pham
thi trang ch khoang vai tram
bo. Cach 2 thang sau mi ra mat
nhom trang phuc mi khac, so
lng van the.
Vi s sap at trat t, khong

che so lng ra mat nh vay,
tren th trng ch thay kieu mau
san pham cua Erys ma khong
tha y ha n g hie n co va ha n g
ton kho. Viec o cang lam cho
nhng khach hang a thch mot
mi phai lung suc i tm. Mot
on mi, mi on tram, vo
hnh chung nang cao gia tr nhan
hieu cac san pham cua Erys
ma khong can quang cao tren
cac phng tien truyen thong.
Khach hang muon mua phai chu
ong lien he vi cac iem ban
le, at hang trc.
Nhieu ngi cho rang neu

Erys tung ra th trng so lng
t th li nhuan se thap. Song
Mary co lap luan khac han khi
hieu rang vi mot nhan hieu co
gia tr cao va hiem, cac khach
hang cua ba se chap nhan san
pham gia cao mien sao ho co
c hang e thoa man tam ly
c mac mot mi cua mnh.
Va v vay, cac san pham thi
trang cua Erys, ngoai gia thanh
san xuat cao con co gia tr nhan
hieu kha ln.
So sa n h la mo t phng
phap chu yeu e khach hang
hieu ve san pham, hieu ve th
trng. Chnh v o tng phan
do hieu qua so sanh mang lai
nen cac san pham thi trang
du co c thiet ke khong nhieu
van co the phan biet c loai
tot xau. Khach hang trong viec
ken chon thi trang t trc
en nay thng coi trong mat
nguyen lieu, mau sac, kieu dang
khac la va s bieu hien ca tnh,
21
KINH NGHIEM QUAN LY

Mary noi. Theo ba th neu nh
sau khi mot loai san pham a
ra th trng hang loat vi so
lng ln th cung se vt cau
va ng nhien gia khong the
a cao len c. Thiet ke oc
ao la mot mat, mat khac san
C.Kloos, giam oc thiet ke kieu

dang cua Mercedes Benz nhan
xet ve s ket hp triet ly cua hai
cong ty: Qua trnh hp tac gia
chung toi la s ket hp cao nhat
gia tnh chuyen nghiep vi cam
hng nghe thuat. Chiec xe CLK
pham thi trang cua Erys thanh

cong la nh sach lc tieu thu
vi muc ch e cho khach hang
thc s nhan biet c gia tr
san pham, qua o ho se t tm
en va phai mua kp thi cho
du gia ca co at mot chut. Cac
khach hang n co cam tnh vi
loai san pham co mot khong
hai cua Erys se khong tiec tien.
ay chnh la b quyet thanh cong
trong chien lc tieu thu san
pham cua Erys.
a chng minh cho ieu o.

Chie c xe CLK c thie t
ke vi nc sn rat ac biet,
mot phong cach rat rieng cua
Giorgio Armani, nen sn gan
nh bac, khong bong nhng lai
co anh sang lap lanh nh anh
cua nhng hat cat. Mau sac nay
c thiet ke e tao ra cam giac
bnh yen, tnh lang, tham ch ca
khi ban nhn no t xa. Nhan hieu
CLK khong he muon s dung go
hay kim loai cho noi that cua xe
ma dung toan bang a, th a
ma ta ch co the thay trong cac
loai xe oto co.
Mercedes Benz - ban

at nh s pha tron gia
nghe thuat va may moc
Mercedes Benz, nhan hieu

oto hang au the gii, co mot
hng i trong chien lc tieu
thu trung thanh vi san pham
cao cap cua mnh. o la s pha
tron gia oto va thi trang.
Vai nam tr lai ay, Mercedes
tung ra th trng san pham oto
nhan hieu CLK co s ket hp
gia chat lng ong c hoan
hao cua Mercedes Benz vi kieu
dang hien ai va sang trong cua
nha thiet ke thi trang hang au
the gii Giorgio Armani.
Giorgio Armani a ra cach
nhn va s trng sieu ang cua
mnh ve thiet ke, mau sac va
chat lieu con Mercedes Benz
cung cap kinh nghiem thiet ke
hoan hao ve ong c. Verena
22
Ket qua la cho du chiec CLK

co gia khong di 100.000 USD
nhng hau nh san xuat bao
nhieu eu c ban het bay
nhieu, tham ch Mercedes con
pha i ta n g co n g sua t e a p
ng nhu cau khach hang. Peter
Pfeiffer, pho giam oc thiet ke
cua Mercedes Benz nhan xet
rang: Ngay nay, cac lnh vc
thiet ke giao dien vi nhau rat
nhieu. Du cho ngi ta a phan

chia ra cac lnh vc nghe thuat,
kien truc, thi trang nhng
cang ngay chung cang co xu
h n g hoa nha p va xen la n
vao nhau. Lnh vc thiet ke oto
khong phai la mot ngoai le.
Qua trng hp cua Hogen
Dazs, Erys va Mercedes, ban
co the nhan thay rang viec xay
dng ban sac nhan hieu rieng
la rat quan trong. Ban sac nhan
hieu tc la quan niem ve nhan
hieu di goc o cua ngi s
hu nhan hieu, la nen tang cua
bat c mot chng trnh xay dng
nhan hieu thanh cong nao. Cho
du la co theo uoi cac cach tiep
can ve xay dng nhan hieu khac
nhau hay thc hien quang ba
cung luc tren nhieu kenh truyen
thong, cac cong ty can phai
hieu thau ao ban sac e co the
thiet ke va trien khai cac chng

trnh truyen thong mot cach nhat
quan, khong gay ra cac thong
iep trai ngc hoac ram roi lam
cho khach hang kho hieu.
Se that khong nen neu cong
ty ban khong co mot tam nhn
chien lc thong nhat ve ban
sac nhan hieu cua mnh ma
thay vao o la nhan hieu c
tha i troi noi va thng b cuon
theo dong chay that thng cua
nhng chien lc truyen thong
hay tnh kh thay oi that thng
cua cac giam oc san pham,
giam oc marketing. Hy vong
qua nhng bai hoc thanh cong,
ban se co mot nhn nhan mi ve
ban sac nhan hieu. w
Theo http://donghohaitrieu.com
KINH NGHIEM QUAN LY
B an s hoi sinh cua Ford Motor

Triet tieu quyen lc cua cac lanh chua giam oc khu vc va thoi vao Ford luong sinh
kh mi la cach ma Alan Mulally a lam e vc day hang xe ln th hai nc My.
hang 7/2006, Bill Ford, chat

noi cua nha sang lap Henry
Ford yeu cau ban ieu hanh tap
oan tm cho ong mot ai o co the
cu cong ty. Tat ca nhng cai ten
noi tieng nhat trong nganh cong
nghiep oto a lam Ford xuong
doc.
Lan nay, ng au danh sach
la Alan Mulally, Tong giam oc bo
phan thng mai Boeing. Ngay
29/7/2006, Bill Ford ieu chuyen
c Gulfstream V ti Seattle on
Mulally ve Michigan e gap tai nha
rieng, ben ngoai Ann Arbor - trung
tam xe hi My.
Mulally ti vao buoi tra. Ong
b thu hut bi mot vung rong ln
phu a y ca y xanh va nha n ra
ang mot ni thc s giau. Ca
xe va m, Mulally ngac nhien
hn khi thay chu cua vung at
mac bo o the thao, i cung vi
v, Lisa.
Ho om chat Mulally va gii
thieu s qua khu biet th. Roi mi
ong vao can phong rong ln, bat
au buoi noi chuyen c anh
gia la quan trong nhat lch s can

ai Ford Motor, tap oan xe hi
ln th hai nc My.
Bill Ford khi au bang cach
noi ve cong ty, ngi sang lap
Henry Ford. Ti nhng thi khac
canh tranh khoc liet vi Toyota
cung nh chnh phu Nhat khi nc
nay co nh gia thap ong yen ho
tr xuat khau. Nhng quan trong
hn la nhng ban hp ong vi
nghiep oan oto, viec giam lng,
cat gi lam cung hang loat nhng
rac roi ve luat, kho khan vi ngan
hang... Neu khong giai quyet, Ford
co nguy c phai chuyen hau het
nha may sang Mexico nham giam
chi ph.
Mulally thay ro kho khan. Ong
at ra hang loat cau hoi can tra li
trc khi ngh ti chuyen cu mot
cong ty ang khung hoang. Nhng
cung la c hoi cho mot tran chien
trong m. Vc day mot cong ty
la linh hon My, ai la ngi khong
muon?
Mnh se lam viec nay nhng
trc het can phai biet moi th,
Alan Mulally va Bill Ford. Anh: Motortrend.
Mulally ngh. Ong bat au chat

van:
Tai sao Ford s hu nhieu thng
hieu the?
Sc khoe cua he thong ban hang
ra sao?
Sao moi vung lai co cach to chc
khac nhau?
Tai sao Ford khong s dung tai
nguyen tren toan cau?
Cho ti khi toi vi ong ngoi ay,
khong co g c thc hien. Chi
ph qua cao con luan chuyen san
pham lai qua cham. Chung toi
xuong doc rat nhanh, Bill Ford
noi.
Sao ong khong lam g o, Mulally
thac mac.
Bill Ford cho biet ong muon
lam, nhng hau het y tng b cap
di phan oi. Quan chc coi vung
mnh phu trach nh lanh a rieng.
o, ho la lanh chua. Khong che
quyen lc cac lanh chua la cha
khoa m ra moi th. Neu ong
khong lam c, neu chung ta
khong lam c, moi viec ch nh
huyt sao ngoai bai tha ma.
Quan he no i bo la m ro i tr
Mulally. Ong e ngh Bill Ford noi
ro hn. Ford lay t giay, viet bang
but en s o to chc. Mot cau truc
hnh cay vi cac v tr ng au va
ngi quan ly. Tat ca quyen lc
23
KINH NGHIEM QUAN LY

dng nh eu i qua ngi co
ten Steve Hamp, phu trach nhan
s. Mulally qua soc khi nhan ra
rat t ngi bao cao trc tiep vi
Bill Ford.
Ong ay b co lap, Mulally ngh.
Cu giam oc Boeing con choang
hn khi phat hien Steve Hamp la
em re Bill Ford.
Ford tiep tuc anh gia. Cong ty
a khung hoang qua sau. Phai
xe toac the lc o bang ca noi va
ngoai lc. Ban tong giam oc sot
sang xem xet kha nang ban Ford
Motor hoac tm mot nha san xuat
nao o e sap nhap. Giam oc tai
chnh Don Leclair con len lch chi
tiet cho ke hoach tren.
ieu hanh con ngi giong
nh giam vao vung lay, moi c
ong lai lun sau hn. Toi can giup,
Bill Ford noi.
Mulally nhan ra van e cua
Ford Motor ra t nghie m tro n g,
nhng ong cha tng ngh no xau
en nh vay. Vi t cach Chu tch,
Bill Ford thay ro moi th nhng
khong lam g e giai quyet. Con
Mulally hieu ro con ngi mnh.
Ong thang tnh nen rat lo s ve s
tan khoc cua s o quan he ma
Ford a ve. Neu tap oan nay co
mot c hoi e t cu mnh, th ay
la c hoi cuoi cung.
Se la cu soc ve van hoa, Bill
Ford canh bao.
Ngha la nh the nao? Mulally
t hoi.
Mot buoi chieu dai khien ong
hieu va yeu men ca Bill Ford cung
nh Ford Motor. Cong ty ang
oi mat nhieu thach thc nhng
ro rang Mulally a biet cach vt
qua. ieu cuoi cung ma Bill Ford
noi lam ong thay kho hieu:
Chung toi co nhng ngi gioi.
Cai ho can la ngi lanh ao co
kha nang dan dat va cho ho niem
am me, Bill Ford giai thch.
e n cuo i buo i no i chuye n ,
Mulally tin rang mot ke hoach tai
24
cau truc ngan han khong the cu

c Ford Motor. Ong can Bill
Ford ngoi v tr Chu tch va co
u nhiet huyet thc hien nhng g
a vach ra.
Ong co thc s quyet tam lam
ieu nay?, Mulally hoi
Toi chac chan. Va ca gia nh
Ford na, Ford noi.
Toi o, Bill va Lisa a Mulally
ti an Eve, nha hang Phap-My.
Alan Mulally tai gian hang cua Ford mot

trien lam quoc te. Anh: Automotiveit.
Ong an tng vi o an va s phuc

vu nh hoang gia. Mulally con thay
ro cach Ford, ngi co ca phi oi
tai xe rieng, t lai xe. Ai cung nhan
ra Ford khi ong bc vao va rat
nhieu trong so o dng ba the
hien s knh trong.
Nhng Ford hi lo lang bi biet
au co ai o nhan ra Mulally va t
hoi tai sao hai ngi nay lai i an
toi vi nhau. Ong ngh suot ca ba
an. Nhng roi v Chu tch xua c
lo lang. Bi ong nhan ra Mulally
chnh la ngi co the cu cong ty.
Mulally sinh ra e lam lanh ao
vi sc thu hut bam sinh. Khong
la ngi cua xe hi nhng ngi
an ong nay hieu ro phai lam g.
Lisa cung co cam tnh ac biet.
Khi v khach xin phep ra ngoai
vai phut, Lisa nhoai ngi sang
chong va th tham: Anh ay ung

la ngi ta can. Anh biet, Bill
Ford noi.
Chia tay khach san, Ford
hoi co the tiep tuc noi chuyen hay
khong. Tat nhien roi, Mulally tra
li. Cuoc gap tiep theo se la cac
thanh vien trong ban giam oc.
Ong cung lu y Pho tong giam oc
nhan s co the am phan nhng
e rieng t ong cho so ien thoai
ca nhan. Hay goi toi neu can bat
c th g.
Mulally tr ve phong, au oc
phan chan. Ngoi xuong ghe, lay t
giay trang va bat au viet nhng g
nh c sau cuoc gap dai. Nhiet
o 95 o F, o khong phai thi
tiet Seattle. Ve gia nh Ford: Bill,
Lisa...nhng a tre ang yeu...
hai chu cho...mot ngi gia s.
Tiep en la khu biet th: Ngoi nha
ep....hai cau chuyen...san go...
ca...go va cuoc song ay phong
cach: Nhng quy toc Detroit...t
lai xe...o the thao.
Ti Ford Motor, Mulally viet:
Co phieu gia 6 USD. Mot c hoi
ln. (on xem ky sau) w
GII THIEU TRIEN LAM QUOC TE
o lng - May cong cu - T ong hoa

http://mtavietnam.com/
http://www.mtavietnam.com/brochuredownload/?newsignin
M: Metrology T: Tools Tech
A: Automation
iep theo Trien lam MTA tai

Ha Noi, t ngay 3 en ngay
6 thang 7 nam 2012, Trien lam
MTA Vietnam 2012 se c to
ch c ta i Trung ta m Trie n la m
Sai Gon SECC, Phu My Hng,
TPHCM.
Trong 4 ngay, t 3 en 6 thang
7, cac nha to chc trien lam se
trng bay, gii thieu vi khach
tham quan cac giai phap va may
cong cu chat lng cao hien co
tren th trng the gii. Mot loat
san pham cong nghe mi nhat se
c gii thieu tai ay nh cac
loai may cat kim loai, gia cong
truc ng, tien va phay, may ot
dap, kiem nghiem, o lng va
cac thiet b cong nghiep ay
cung la mot dien an e ket noi
doanh nghiep va quang ba ve cac
giai phap, san pham va dch vu.
Muc tieu cua MTA la hng en
cac san pham ky thuat cao, co
ham lng cong nghe va gia tr
gia tang. Tin tng rang trien lam
se gop phan cung co va phat trien
hn na moi quan he hp tac kinh

doanh gi a ca c doanh nghie p
trong va ngoai nc, mang en
nhie u c ho i o i m i cho Vie t
Nam. MTA Viet Nam c anh
gia la chuoi s kien rat quan trong
trong viec ay manh nang suat va
hieu qua cho nganh cong nghiep
che tao. Trien lam la iem gap g
mang tam quoc te cua cac doanh
nghie p trong nga n h, mang la i
nhieu c hoi hp tac kinh doanh,
nang cao li nhuan va nang lc
san xuat cho cac doanh nghiep

tham gia trien lam.
Nha n dp na y , CLB Lean 6
Sigma se phoi hp vi mot so n
v to chc Hoi thao khoa hoc ve ng
dung cac cong cu quan ly tien tien
giup cac Doanh nghiep cai tien
va
nang cao nang suat chat lng.
Thong tin ve Hoi thao xin xem
tai www.lean6sigma.vn hoac lien
he info@lean6sigma.vn. w
JASIS - Japan Analytical &

Scientific Instruments Show
Nam 2012, Trien lam Thiet b phan tch Analytical Instruments Exhibition (JAIMA EXPO)
c to chc lan th 50 va trien lam thiet b Khoa
hoc Tokyo (SIS) to chc lan th 35. Nhan dp nay
hai Ban to chc quyet nh ket hp trien lam chung
vi thng hieu mi la JASIS - Japan Analytical
& Scientific Instruments Show t ngay 5 en
ngay 7 thang 9 nam 2012 http://www.jasis.jp
Hoi cac Phong th nghiem TPHCM VINATEST
d kien to chc oan tham d JASIS 2012 tai

Tokyo vao au thang 9 nam 2012. Thong tin chi
tiet xin vui long lien he: info@lean6sigma.vn
25
GII THIEU TRIEN LAM QUOC TE
Hoi thao MTA Vietnam 2012
c to chc lan au tien t

nam 2005, MTA VIETNAM
a tr thanh mot s kien hang
nam ln nhat tai Viet Nam, chuyen
phuc vu cho cac cong ty quoc
te hang au trong nganh. Nhieu
cong ty en t cac quoc gia co
nguon von au t cao nhat vao
Viet Nam.
Vi ac tnh chuye n nga n h

cao, quy mo l n , ca c chng
trnh trie n la m c thie t ke
chuyen biet, trien lam MTA Viet
Nam lan th 9 nay tr lai van
khong nam ngoai muc tieu phuc
vu nhng nhu cau ngay cang cao
ve cac giai phap, thiet b, cong
cu va may moc cho nganh cong
nghiep san xuat Viet Nam, qua
o cung em en cho ngi ban
va ngi mua nhng c hoi tiep
can va tap hp cac nghien cu
chuyen nganh, m rong mang

li kinh doanh vi cac cong ty
hang au trong nganh va thiet
la p nh n g mo i quan he m i ,
nhng oi tac mi.
Chng trnh Hoi thao
Cac e tai c chon loc ky

lng phu hp vi nhu cau cua
nganh cong nghiep san xuat tai
Viet Nam. Cac hoi thao va hoi ngh
chuyen e trong khuon kho trien
lam la dien an e cac chuyen gia
chia se nhng kien thc chuyen
nganh, nhng y tng mi nhat
nham ho tr va trang b cho cac
chu doanh nghiep nhng sang
kien mi e lanh ao va dan dat
cac doanh nghiep cua mnh phat
trien ung an va bat kp vi xu
h n g co n g nghe m i khi ma
nen kinh te nc nha ang khong
ngng phat trien.
Mot so hnh anh Hoi thao MTA Vietnam 2010 va 2011
26
Cau lac bo Lean 6 Sigma se

phoi hp vi Ban to chc Trien
lam to chc Hoi thao vao cac buoi
sang ngay 4, 5 va 6 thang 7 nam
2012 vi 3 Chuyen e ve Bao am
nang cao nang suat chat lng
thong qua giai phap Lean 6 Sigma
vi s co mat cua cac bao cao vien
tieu bieu trong va ngoai nc:
1. Mo hnh ca i tie n ta i ca c
doanh nghiep/ Continuous
Improvement at Multinational
Company (MNC);
2. ng dung Mo hnh cai tien tai
cac doanh nghiep/ Case Studies:
Continuous Improvement at
Company Level;
3. Ky thuat va Cong nghe /
Engineering and Technology.
Can thong tin chi tiet xin vui long
lien he info@lean6sigma.vn hoac
xem tren www.lean6sigma.vn. w
AO TAO
TRUNG TAM KY THUAT TIEU CHUAN O LNG CHAT LNG 3
TRUNG TAM AO TAO VA T VAN NANG SUAT CHAT LNG
CHNG TRNH AO TAO QUY 3 NAM 2012

So
TT
Noi dung khoa ao tao
Ky hieu
So ngay
T
Thang
07/2012
Thang
08/2012
Thang
09/2012
Hoc ph (ong)
01 HV/01 khoa
A. LNH VC HE THONG QUAN LY & CONG CU/ KY THUAT QUAN LY
Xy dng & p dng H thng qun l cht lng theo

ISO 9001:2008
CL02
03
04 - 06
08 - 10
05 - 07
1.800.000
nh gi ni b H thng qun l cht lng theo ISO

9001:2008
CL03
03
18 - 20
22 - 24
19 - 21
1.800.000
Xy dng & p dng H thng qun l cht lng theo

TCVN ISO/TS 16949:2011 (p dng cho cc T chc ch
to t v b phn dch v lin quan)
CL05
03
23 - 25
1.800.000
Xy dng & p dng H thng qun l mi trng theo

TCVN ISO 14001:2010
CL07
03
09 - 11
24 - 26
1.800.000
nh gi ni b H thng qun l mi trng theo TCVN

ISO 14001:2010
CL08
03
13 - 15
1.800.000
Xy dng & p dng H thng qun l an ton & sc

kho ngh nghip theo OHSAS 18001:2007
CL09
03
16 - 18
1.800.000
Xy dng & p dng H thng qun l Phng th nghim

theo TCVN ISO/IEC 17025:2007
CL11
03
13 - 15
1.800.000
nh gi ni b H thng qun l Phng th nghim theo

TCVN ISO/IEC 17025:2007
CL12
03
17 - 19
1.800.000
Xy dng & p dng H thng thc hnh sn xut tt v

kim sot cc mi nguy ATTP (GMP & HACCP)
CL13
03
20 - 22
1.800.000
10
Xy dng & p dng H thng An ton Thc phm theo

TCVN ISO 22000:2007
CL15
03
12 - 14
1.800.000
CL29
CL43
CL31
02
03
03
02 - 03
-
24 - 26
26 - 28
1.200.000
1.800.000
1.800.000
11
12
13
Thc hnh 5S
14
15
7 Cng c mi dng trong qun l

K nng qun l ca Qun c & T trng
CL34
CL35
02
03
30 - 31
25 - 27
10 - 12
1.200.000
1.800.000
16
Qun l cht lng ton din (TQM)
CL37
02
20 - 21
1.200.000
17
Duy tr nng sut ton din (TPM)
CL38
03
06 - 08
1.800.000
18
m bo v ci tin h thng cht lng (QA/QC)
CL53
04
27 - 30
2.100.000
19
Ci tin nng sut cht lng thng qua chng trnh

Kaizen & 5S
CL54
03
11 - 13
1.800.000
20
K nng qun l sn xut
CL62
03
01 - 03
1.800.000
21
Kho mi:
H thng qun l Nng lng theo ISO 50001:2011
CL57-1
03
10 - 12
1.800.000
KT01
04
04 - 07
2.950.000
KT02
04
10 - 13
2.950.000
KT03
04
06 - 09
2.950.000
Qun l kho bi
Cc cng c thng k dng ci tin/kim sot cht lng
B. LNH VC O LNG VA NGHIEP VU
22
23
24
Hng dn s dng, kim tra v hiu chun cc

dng c o nhit
K thut o p sut - Hng dn hiu chun cc
dng c o p sut
Qun l v k thut kim tra hng ng gi sn
27
AO TAO
So
TT
Noi dung khoa ao tao
Ky hieu
So ngay
T
Thang
07/2012
Thang
08/2012
Thang
09/2012
Hoc ph (ong)
01 HV/01 khoa
25
Hng dn s dng, kim tra v hiu chun cc dng

c o in thng dng
KT04
04
11 - 14
2.950.000
26
Hng dn s dng, kim tra v hiu chun cn

phn tch, cn k thut
KT05
04
14 - 17
2.950.000
27
Hng dn s dng, kim tra v hiu chun cc

dng c o di
KT 07
04
23 - 26
2.950.000
28
Hng dn s dng, kim tra, hiu chun ni b

dng c o lng phng th nghim
KT09
04
03 - 06
2.950.000
KT10
04
27 - 30
2.950.000
KT11
03
10 - 12
2.300.000
02
21 - 22
1.300.000
04
24 - 27
2.250.000
03
19 - 21
1.800.000
13 - 15
1.800.000
2.950.000
2.200.000
29
30
31
32
33
Hng dn s dng, kim tra, hiu chun cn bn

v cn ng h l xo
Cc kin thc c bn v o lng, hiu chun v
kim nh cc phng tin o
Tnh ton khng m bo o trong hiu chun

NV 04
cc thit b o lng
Tnh ton khng m bo o kt qu th nghim
NV 05
ha l
nh tr v tnh ton khng m bo o kt qu
NV 08
th nghim vi sinh
34
An ton phng th nghim ha
NV 09
03
35
K thut ly mu v x l s liu trong kim tra

NV 10
v th nghim
04
36
m bo cht lng kt qu th nghim
NV17
04
37
KV ct o nhin liu
K 09
06
S thng bo thi gian c th

sau khi c hc vin ng k
3.300.000
38
KV p k l xo
K 05
06
nt
3.300.000
39
KV cn thng dng
K 02
06
nt
3.300.000
30/7 - 02/8
-
27 - 30
C. LNH VC TH NGHIEM (Ph u ai: giam 10% ph tham d cho cac n v co t 03 ngi tham d tr len trong 01 khoa ao tao)
K thut phn tch vi sinh trong thc phm

(08 ch tiu theo Q ca B Y t)
TN 02
05
16 - 20
3.900.000
TN 03
05
25 - 29
3.900.000
TN 07
05
20 - 24
3.200.000
43 K thut phn tch nc ung v nc sinh hot
TN 15
04
14 - 17
3.000.000
44 K thut phn tch nc thi
TN 16
04
18 - 21
3.000.000
45 K thut phn tch phn bn
TN 08
05
S thng bo thi gian c th sau

khi c hc vin ng k
3.200.000
46 K thut phn tch vi sinh phn bn
TN 12
05
S thng bo thi gian c th sau

khi c hc vin ng k
4. 500 000
40
41 K thut phn tch Vi sinh Nc

42
K thut phn tch cc ch tiu c bn sn

phm thc phm & thc n chn nui
Gi hc: T 8h00 n 16h30 mi ngy.

Hc ph bao gm: ging dy, ti liu, gii lao, n tra, cp
giy chng nhn v cc chi ph khc c lin quan.
Ph u i: gim 10% ph tham d cho cc n v c t 03
28
ngi tham d tr ln trong 01 kha o to.

Cc kha hc thng xuyn c t chc theo yu cu ti
DN: An ton v sinh thc phm; An ton v sinh lao ng;
An ton ha cht trong sn xut; An ton in...
OI MI KH&CN
TRUNG TM K THUT TIU CHUN O LNG CHT LNG 3
TRUNG TM O TO V T VN NNG SUT CHT LNG
49 Pasteur, Qun 1, TPHCM - Tel: (84-8) 38 294 274 - Fax: (84-8) 38 293 012
E-mail: tt-nscl@quatest3.com.vn - Website: www.quatest3.com.vn
DCH V T VN V O TO
T vn v o to xy dng, p dng cc
h thng qun l: ISO 9001; ISO 14001, ISO
22000; ISO/IEC 27001; ISO/IEC 17025;
OHSAS 18001; SA 8000 v mt s h thng
qun l chuyn ngnh khc nh: HACCP,
GMP, GLP, GSP, GLOBAL GAP...
T vn v o to thc hnh cc cng
c ci tin nng sut qua vic p dng cc
cng c kim sot v ci tin nh: 5S, SPC,
COQ, Kaizen, TQM, TPM, QCC, QFD,
Benchmarking v cc cng c khc.
o to nghip v, chuyn mn v k thut
v tiu chun, o lng, cht lng; o to cc
kim nh vin o lng v th nghim vin
cht lng sn phm cho cc t chc, doanh
nghip.
T vn v o to p dng cc gii php s
dng nng lng hp l, sn xut sch v x l
cht thi...
T vn xy dng thit lp phng th nghim
v trang thit b th nghim.
Trung tm o to v T vn Nng sut Cht lng (Trung tm Nng sut Cht lng
- QUATEST 3 P&Q) l n v trc thuc Trung tm K thut Tiu chun o lng Cht
lng 3 (QUATEST 3). Trung tm Nng sut Cht lng l n v s nghip khoa hc
chuyn cung cp cc dch v o to v t vn lin quan n tiu chun, o lng, cht
lng v cc m hnh qun l tin tin.
31
Incorporating
Organiser
Local Organiser
Worldwide Associate
Chu trach nhiem xuat ban: Tran Van Dung

Trung tm K thut Tiu chun o lng Cht lng 3, 49 Pasteur, Qun 1, TP. HCM
E-mail: info@lean6sigma.vn l Website: www.lean6sigma.vn l X ly bai & Anh: Ts. Nguyen Hu Thien l Trnh bay: dotiendat@gmail.com
Giay phep xuat ban so: 367/Q-STTT do S Thong tin va Truyen thong cap ngay 8 thang 9 nam 2010
Ky han xuat ban: 1 ky/thang l So lng in: 1. 000 ban/ky l In va che ban CTP In tai Cong ty TNHH MTV In bao Nhan Dan TP. HCM

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LEAN 6 SIGMA

thang 06 nam 2012

TRUNG TAM KY THUAT TCLCL 3

Mo hnh Quan ly Nang suat

KM/ISO 31000/ISO 27000

Khoa hoc va cong nghe:

ong lc then chot cho

ISO 14000/OHSAS 18000/SA8000/GP

HTQLCL theo ISO 9000

HTQL cho nganh/ISO/

khoa hoc - cong nghe

Khoa hoc va cong nghe

ong lc then chot

te th trng nh hng xa hoi chu

Pha t trie n khoa ho c va co n g

Nhng ngi thc hien ban tin:

Phat trien nganh c kh che tao

Con nhieu thach thc

heo tnh toan, von au t thiet b cho

Tai hoi thao Thc tien phat trien

cha ung ho DN trong nc. The nen a

DN cha tan dung c hoi

T thc trang tren, cac chuyen gia

Phat trien cong nghiep c kh che tao

Can au t chieu sau

e co mot nganh cong nghiep che

Noi a hoa - con ng

Neu ke en v tr va vai tro trong lnh

B m rong, Trung tam Hoi ngh Quoc

Xi mang Thang Long, hn 3.000 tan

Phai au t chieu sau

Mac du a tao dng cho mnh mot

Chap va cong nghiep c kh

oi nam nganh c kh Viet Nam

Van ch la nhng mat

Nganh c kh ang phat trien

t cac d an san xuat cac thiet

Ong Thu cho rang, san pham

Con theo nhan nh cua cac

Theo ke hoa c h pha t trie n

Mo hnh Quan ly Nang suat va Chat lng

rong nam 2010, vi Quyet nh

NSCL noi chung, mot

ty USD. Muc tieu cua chng trnh

- Cac d an au t san xuat

Chien lc la yeu to quan trong

Ngoa i ra, ca c chng trnh

2. Cac giai phap trien khai

gia t van, va c quan quan ly nha

Ngoai ra, cho muc ch tang

c) HTQLCL theo ISO 9000

cap cac triet ly va khuon kho tong

f) Quan ly rui ro & Quan ly

e) Cac yeu to trach nhiem xa

ben vng(PTBV)thong qua viec ap

Ngoai ra, ap lc t khach hang,

Trien khai trng hp kinh doanh (III)

Bang 4 la mot th du ve bang

han che nen gia tr co the mac hn

Phan tram cai

Tien tiet kiem

Tien tiet kiem

Chi ph lao ng (trong gi)

Chi ph lao ng (ngoi gi)