MANAGEMENT MODULE [E3-E4]

1.TRAI stands for Telecom Regulatory Authorty o! "#$a.

%.TRAI was formed in the year 1&&'.
3.The main role of TRAI is to protect co#(umer #tere(t.
4.TDSAT stands for Telecom D()ute *ettleme#t A))ellate + Tr,u#al.
-.TDSAT was formed in the year %....
/.UASL stands for U#0e$ Acce(( *er1ce Lce#ce.
'.NTP stands for Nato#al Telecom 2olcy.
3.BSNL realized maim!m re"en!e thro!#h Mo,le Ser"ices d!rin# the
$nancial year %&&'(&).
&.Accordin# to *c+insey , S frame wor+- the .asic premise of the model
foc!ses on ' Nos of internal aspects of an or#anization- that need to .e
ali#ned- if it is to .e s!ccessf!l.
1.. Soft /lements are no as important as the hard elements - if the
or#anization is #oin# to .e s!ccessf!l. 0 4AL*E- They are al(o m)orta#t
# or$er that the orga#5ato# ( (ucce((!ul].
11. S12T stands for *TRENGT67 8EA9NE**7 O22ORTUN"T: +
T6REAT.
1%. Pro3ect ;<ay aims at impro"in# sales and distri.!tion for mo.ile
.!siness to capt!re more mar+et share.
13. The pro3ect aimed at tappin# and stren#thenin# P42 .!siness is called
Do(t.
14. The pro3ect that concentrates on impro"in# landline and .road.and
.!siness is called U$aa#.
1-. Pro3ect 9u,er aims at re"en!e ass!rance and +ey c!stomers.
1/. The pro3ect that concentrates on sa"in# of f!el cost and in"entory
mana#ement is called )ro<ect (a#chay.
1'. 2ro<ect( at a gla#ce=-
1. 2ro<ect 1<ay>>>>>>>> ?o#(umer Mo,lty
%. 2ro<ect U$aa# >>>>> @roa$,a#$ + La#$l#e
3. 2ro<ect 9u,er>>>>. Out(ta#$#g collecto#7 Re1e#ue
A((ura#ce7 @ll#g
4. 2ro<ect Do(t >>>> 2?O @u(#e((
-. Pro3ect Sanchay 5555.. 2peration- e6ciency 7Sa"in#s8
13. T*2 stands for Tra#(!ormato# Ma#ageme#t OAce.
1&. Pro3ect 9i3ay is for impro"in# Mo,le (er1ce(.
%.. 4ons!mer *o.ility is associated with Pro3ect ;<ay.
%1. :or impro"in# .road.and .!siness and landline- BSNL has created a
pro3ect called Pro3ect U$aa#
%%. P42 retention is the main aim of pro3ect DO*T".
%3. Pro3ect ;!.er(I ens!res timely .illin# of Lea(e$ ?rcut(.
%4. Pro3ect ;!.er(II foc!ses on ,a$ $e,t( reco"ery.
%-. Sa"in# on f!el cost is achie"ed .y 2ro<ect *a#chay.
%/. PSRA stands for 2?O *er1ce Relato#(h) Age#cy 4oncept.
%'. The de#ree of inter(personal relations may .e di"ided into three
cate#ories namely7 2oBer!ul7 Ml$ a#$ 2oor. C remem,er th(
(eDue#ce a( a# a,,re1ato# 15 2M2 Bhle a#(Ber#g mult)le
choce Due(to#(E
%3. ?o#Fct( mu(t ,e ha#$le$ u(#g $(cu((o# mo$e.
%&. DGere#t ty)e( o! grou)( are 4ormal7 "#!ormal7 "#tere(t7
4re#$(h) + Re!ere#ce.
3.. @a(c (tage( o! Grou) De1elo)me#t are 4orm#g7 *torm#g7
Norm#g a#$ Tra#(!ere#ce. HRemem,er th( # the !orm o! a#
a,,re1ato# a( 4 * N T 2 E
31. "*O (ta#$( !or "#ter#ato#al Orga#5ato# !or *ta#$ar$5ato#.
3%. Late(t 1er(o# o! "*O (ta#$ar$ ( "*O &..1=%..3.
33. Iualty ( #ot a,(olute7 u#Due7 (tatc a#$ ,y cha#ce.
34. Iualty mu(t ,e $e0#e$ a#$ ,e mea(ura,le.
3-. There are eght ma#ageme#t )r#c)le( o# Bhch the Dualty
ma#ageme#t (y(tem (ta#$ar$( o! the "*O &... (ere( are ,a(e$.
3/. A metho$ology B$ely u(e$ !or )roce(( m)ro1eme#t ( 2D?A.
3'. 2D?A (ta#$( !or 2LAN7 DO7 ?6E?9 AND A?T.
33. "# "*O7 N? (ta#$( !or No#-?o#!ormty.
3&. The #o#-co#!ormte( are gra$e$ #to tBo categore( ,y the
au$tor( a( Ma<or or M#or.
4.. IM* (ta#$( !or Iualty Ma#ageme#t *y(tem.
41. 8here a ma<or #o#-co#!ormty ( !ou#$7 the recomme#$ato#
!or cert0cato# ( $e!erre$ u#tl correct1e acto# o# the (ame (
1er0e$ through a !olloB u) au$t.
4%. ALTT? Ba( the 0r(t u#t o! @*NL to o,ta# "*O &..1
cert0cato# # %..1.
43. A( )art o! A()rato# Dr1e# Tra#(!ormato#7 t Ba( $ec$e$ to
re(tructure @*NL (etu) !or real5#g t( (hare$ $ream ,y the year
%.13.
44. ADT (ta#$( !or A()rato# Dr1e# Tra#(!ormato#.
4-. The #eB $e(g#ato# o! Drector HO)erato#(E @*NL ?O7 (
Drector H?4AE.
4/. The #eB $e(g#ato# o! Drector H? + ME @*NL ?O7 ( Drector
HE#ter)r(eE.
4'. The #eB $e(g#ato# o! Drector H6RDE @*NL ?O7 ( Drector
H6RE.
43. ?4A !nit will control all PSTN- data switches as well as $ed access
media.
4&. ?o#(umer Mo,lty Unit will control the BTS- BS4- *S4 etc.
-.. E#ter)r(e H@u(#e((8 !nit is responsi.le for the wholesale .!siness
!nderta+en on BSNL<s NLD = ILD networ+.
-1. E#ter)r(e @u(#e(( HE@E controls the BSNL<s core networ+ i.e.
transmission media assets li+e 2:4- microwa"e etc.
-%. There will .e an /ec!ti"e Director- responsi.le for the core networ+
within the .!siness !nit of E#ter)r(e @u(#e((.
-3. Passi"e infrastr!ct!re sharin# and le"era#in# BSNL<s real estate assets
to earn additional re"en!e are comin# !nder the .!siness !nit NeB
@u(#e((.
-4. NLD stands for Nato#al Lo#g D(ta#ce Networ+.
--. S2>2 stands for *mall OAce 6ome OAce
-/. /ec!ti"e Director 4orporate A?airs 7/D(4A8 directly reports to ?MD
@*NL.
-'. 4hief 9i#ilance 26cer 74928 BSNL- directly reports to ?MD @*NL.
-3. Restr!ct!rin# /ercise is a TO2-DO8N approach.
-&. ;RA stands for 9ey Re()o#(,lty Area.
/.. Desi#nin# *er1ce Le1el A#reement 7SLA8 is a ;ey Responsi.ility
Area.
/1. ;PI stands for 9ey 2er!orma#ce "#$cator.
/%. / = 1S stands for E#ter)r(e 8hole *ale.
/3. Three di?erent styles of leadership are autocratc7 )artc)at1e a#$
!ree-re# H$elegat1eE.
/4. @ellin#- !sin# demeanin# lan#!a#e- leadin# .y threats and a.!se of
power are not cate#orized as authortara# style .!t it is an a.!si"e-
!nprofessional style of leadership.
/-. 1hen employees are in"ol"ed in decision ma+in#- it is +nown as
2artc)at1e leadership.
//. 1hen the leader allows the employee to ma+e the decision- then the
leadership is +nown as $elegat1e H!ree-re#E.
/'. AP*S stands for Grou) 2er!orma#ce Ma#ageme#t *y(tem.
/3. The three main parameters to meas!re the #ro!p<s performance in
AP*S are 4#a#cal7 ?u(tomerJMarKet + O)erato#al.
/&. /"al!ation of the Territorial 4ircles will .e done .y the Ma#ageme#t
?ommttee.
'.. /"al!ation of non(territorial circles will .e done .y the respecti"e
Drector(JELecut1e Drector( o! ?or)orate 26ce.
'1. ;PIs are de$ned as per !u#cto#al act1te( of an entity.
'%. IP*S stands for "#$1$ual 2er!orma#ce Ma#ageme#t *y(tem.
'3. IP*S will .e on the lines of AP*S and to start with only DGM a#$
a,o1e ran+ o6cers are co"ered.
'4. The AP*S seB!ence sho!ld Cow from to).
'-. The performance parameters chosen for AP*S scorecards sho!ld .e
mea(ura,le and not s!.3ecti"e.
'/. The No. of ;PIs sho!ld .e +ept at maim!m.
[ 4AL*E M "T *6OULD @E 9E2T AT M"N"MUM]
''. Goo$ team( alBay( go through a 4orm7 *torm7 Norm + 2er!orm
)ero$. [ clue- remem,er th( a( a# a,,re1ato# .e. 4 * N 2 Bhle
a#(Ber#g mult)le choce Due(to#(]
'3. The ' 2( o! MarKet#g are 2ro$uct7 2rc#g7 2romoto#7 2lace7
2eo)le7 2roce(( a#$ 2hy(cal E1$e#ce.
'&. 4MA (ta#$( !or 4r(t Mo1er A$1a#tage.
3.. 4MA ( the a$1a#tage ga#e$ ,y the #tal occu)a#t o! a
marKet (egme#t.
31. 4MA ca# ar(e !rom
aE Tech#ologcal lea$er(h)
,E 2reem)to# o! (carce a((et(
cE *Btch#g co(tJ,uyer choce u#$er u#certa#ty.
$E All the a,o1e
[a#(Ber M H$E M all the a,o1e]
3%. NAM (ta#$( !or Nato#al Accou#t Ma#ager.
33. 9AM (ta#$( !or 9ey Accou#t Ma#ager.
34. Three categore( o! E#ter)r(e ?u(tomer( are 2lat#um7 Gol$
a#$ *l1er.
3-. The u#t re()o#(,le !or re1e#ue o# accou#t o! @*NLN( NLDJ"LD
NetBorK ( ?areer 8hole *ale.
3/. The recomme#$ato#( o! the ?ET are
aE E((e#tally #ter#al $ocume#t.
,E E((e#tally eLter#al $ocume#t.
cE @oth #ter#al a#$ eLter#al
$E No# o! the a,o1e.
( ?orrect a#(Ber ( aE M E((e#tally #ter#al $ocume#t.
3'. ?ET (ta#$( !or ?ommttee !or E1aluato# o! Te#$er.
33. N"T (ta#$( !or Notce "#1t#g Te#$er.
3&. EO" (ta#$( !or EL)re((o# o! "#tere(t.
&.. The ((ue o! Lmte$ Te#$er !or )rocur#g (o)h(tcate$
eDu)me#t HBth a))ro1al !rom TE?E7 (houl$ ha1e the
aE co#curre#ce o! 4#a#cal A$1(er
,E )er(o#al a))ro1al ,y the hea$ o! the u#t
cE o#ly the )er(o#al a))ro1al ,y the hea$ o! the u#t.
$E No#e o! the a,o1e.
?orrect a#(Ber ( aE a#$ ,E.
&1. O)e# te#$er ( al(o calle$ ?om)ett1e Te#$er or 2u,lc Te#$er.
&%. EO" may ,e re(orte$ to Bhe#
a8 BSNL proposes to ind!ct new technolo#yDeB!ipmentDnew ser"ice
.8 The speci$cations of the new technolo#yDser"iceDeB!ipment are not
$rmed !p.
c8 All the a.o"e.
?orrect a#(Ber ( ?- all the a,o1e.
&3. S2R stands for *che$ule o! ReDureme#t(.
&4. A*4 stands for A##ual Ma#te#a#ce ?o#tract.
&-. 1hen there is a discrepancy .etween the !nit price and total price
a8 Unit price shall pre"ail
.8 Total price shall pre"ail
c8 2nly !nit price shall pre"ail.
?orrect a#(Ber ( ?E
&/. 8he# there ( a $(cre)a#cy ,etBee# Bor$( a#$ 0gure(7 the
amou#t #
a8 8or$( (hall )re1al
.8 4gure( (hall )re1al
c8 No# o! the a,o1e
?orrect a#(Ber ( aE
&'. "! the e(tmate$ 1alue o! the te#$er ( R( 3 crore( a#$ a,o1e7
le1el o! @$ O)e##g OAcer Bll ,e o! the ra#K o!
a8 D.E or eDu1ale#t
.8 *DE or eDu1ale#t
c8 DGM or eDu1ale#t
d8 No#e o! the a,o1e
?orrect a#(Ber ( aE DE or eDu1ale#t.
&3. "! the e(tmate$ 1alue o! the te#$er ( le(( tha# R( 3 crore(7
le1el o! @$ O)e##g OAcer Bll ,e o! the ra#K o!
a8 D.E or eDu1ale#t
.8 AE or eDu1ale#t
c8 DGM or eDu1ale#t
d8 No#e o! the a,o1e
?orrect a#(Ber ( ,E AE or eDu1ale#t.
&&. A#y cha#ge # the co#(ttuto# o! the commttee Boul$
#ee$ the a))ro1al o! ?GMJDDG HMME.
1... "# all ca(e(7 t (houl$ ,e e#(ure$ that the ,$ o)e##g (
com)lete$ o#
aE The (ame cale#$ar $ay
,E NeLt cale#$ar $ay
cE No#e o! the a,o1e
?orrect a#(Ber ( aE
1.1. A re()o#(1e ,$ ( a ,$ ! =-
aE "t meet( all the ma<or tech#cal clau(e(
,E "t meet( commercal clau(e(.
cE The oGer ( accom)a#e$ ,y a ,$ (ecurty $e)o(t o# the
)re(cr,e$ )ro!orma a( #$cate$ # the ,$ $ocume#t a#$
1al$ !or 3. $ay( ,eyo#$ the 1al$ty o! the ,$.
$E All the a,o1e
?orrect a#(Ber ( $E M all the a,o1e.
1.%. The 1al$ty o! (ecurty ,$ a( )er curre#t te#$er
$ocume#t( ( %1. $ay( !rom the $ate o! ,$ o)e##g.
1.3. ;ett#g o! the com)arat1e l(t Bll ,e $o#e ,y the
4#a#ce re)re(e#tat1e o# ?ET.
1.4. "# Normal )urcha(e )roce$ure7 the 2.O Bll go # !a1our o!
the loBe(t acce)ta,le ,$$er !or the !ull Dua#tty.
1.-. ER2 (ta#$( !or E#ter)r(e Re(ource 2la###g.
1./. ER2 ( a (y(tem that ca# #tegrate $ata a#$ )roce((e( o!
a# orga#5ato# #to o#e (#gle (y(tem.
1.'. De1elo)me#t ce#tre !or ER2 ( ,e#g (et u) at ALTT?7
Gha5a,a$.
1.3. 2O? (ta#$( !or 2roo! o! ?o#ce)t.
1.&. ?TM* (ta#$( !or ?om)uter(e$ Tra##g Ma#ageme#t
*y(tem.
11.. *ME (ta#$( !or *u,<ect Matter EL)ert.
111. *R* (ta#$( !or *y(tem ReDureme#t *)ec0cato#.
11%. @"* (ta#$( !or @u(#e(( "#!ormato# *y(tem.
113. *?M (ta#$( !or *u))ly ?ha# Ma#ageme#t.
114. U*O4 (ta#$( !or U#1er(al *er1ce O,lgato# 4u#$.
11-. ;2T (ta#$( !or ;llage 2a#chayat Tele)ho#e.
11/. RA* (ta#$( !or Remote Acce(( *er1er.
11'. ;?? (ta#$( !or ;rutal ?all#g ?ar$.
113. *D?A (ta#$( !or *hort D(ta#ce ?harg#g Area.
11&. ?MT* (ta#$( !or ?ellular Mo,le Telecom *er1ce.
1%.. ATD (ta#$( !or Acce)ta#ce o! Tra#(!er De,t.
1%1. 2O" (ta#$( !or 2o#t o! "#terco##ect1ty.
1%%. ?*D (ta#$( !or ?rcle *tore( De)ot.
1%3. 4R* (ta#$( !or 4ault Re)ar *er1ce.
1%4. ";R* (ta#$( !or "#teract1e ;oce Re()o#(e *y(tem.
1%-. ?RM* (ta#$( !or ?a,le Recor$ Ma#ageme#t *y(tem.
1%/. 6RD (ta#$( !or 6uma# Re(ource De1elo)me#t.
1%'. 2T?? (ta#$( !or 2oBer Telecom ?oor$#ato# ?ommttee.
1%3. Goo$Bll7 tra$e marK7 com)uter (o!tBare7 )ate#t( etc are
#ta#g,le a((et(.
1%&. ?a,le )ar( are #1e#tory to @*NL.
13. 2artto#( 1alue$ u)to R( % laKh( (houl$ ,e charge$ to 2
+ L Accou#t a#$ a (e)arate reg(ter !or (uch a((et( ( to
,e ma#ta#e$.
131 8he#e1er $e-comm((o#e$ a((et( are 0#ally $()o(e$
oG7 ! the (ale )rocee$( ( more tha# the $e)recate$
1alue or #et real5a,le 1alue7 t Bll ,e treate$ a( #come.
13% "# @*NL7 $e)recato# ( calculate$ o# Brtte# $oB#
1alue metho$.
133 The $e)recato# rate !or ca,le( # @*NL ( 1-.33 O.
134 *cra))#g ( to ,e $o#e through Metal( + *cra) Tra$#g
?or)orato# HM*T?E.P
13- RT" Act Ba( e#acte$ # Qu#e %..- # "#$a.
13/ A((et( are cla((0e$ #to 4Le$ a#$ ?urre#t a((et(.
13' Depreciation means a fall in quality, quantity or value of an asset.
133 "! a# eDu)me#t ( #(tallato# ,ut t ( #ot comm((o#e$7
t come( u#$er R8orK( # 2rogre((.S
13& 2hy(cal 1er0cato# o! 0Le$ a((et( ( the re()o#(,lty o!
the ma#ageme#t
a#$ the )ero$cty ( o#ce # year. "# ca(e o! ,ure$
ca,le( t may ,e o#ce # 3
year(.
14.. 8hat are the tBo ma<or !actor( o! marKet#gT
1. AcDu(to# o! #eB cu(tomer(
%. Rete#to# a#$ eL)a#(o# o! relato#(h) Bth eL(t#g
cu(tomer(.

141 O# 14-&-1&4&7 6#$ Ba( $eclare$ a( OAcal La#guage o!
"#$a a#$ (cr)t ( #
De1a#agar.
14% Accor$#g to artcle 3437 6#$ ( the oAcal la#guage.
143 RT" (ta#$( !or Rght To "#!ormato# Act.
144 Tme lmt to get the #!ormato# ( 3. $ay(.
14- "! the #!ormato# ( co#cer##g the l!e a#$ l,erty
o! a )er(o# the tme lmt (
43 hour(7 ! a thr$ )arty ( #1ol1e$ the tme lmt (
4. $ay(.
14/. 2"O (ta#$( !or 2u,lc "#!ormato# OAcer.
14'. A))ellate Authorty ha( to $ec$e the ca(e # 3.-4- $ay( a( )er
RT" Act.
143. No rea(o# !or (eeK#g the #!ormato# u#$er RT" Act7 #ee$( to
,e ()ec0e$ # the a))lcato#. [TRUE]
14&. There ( #o !ee !or the 0r(t hour o! #()ecto# u#$er RT" Act.
[TRUE]
1-.. A!ter the 0r(t o#e hour7 o#e ha( to )ay R( -J !or e1ery
(u,(eDue#t hour or !racto# thereo!.
1-1. No !ee ( charge$ !rom )eo)le l1#g ,eloB the )o1erty l#e.
[TRUE]
1-%. A))lca#t mu(t ,e )ro1$e$ the #!ormato# !ree o! co(t7 ! the
2"O !al( to com)ly Bth the )re(cr,e$ tme lmt.
1-3. 2"O ( g1e# 3. $ay( to )roce(( a#$ $()o(e the RT"
a))lcato#.
1-4. A2"O ha( to !orBar$ the reDue(t(Ja))eal( Bth# - $ay( to the
a))ro)rate authorty.
1--. E1e# the eLem)te$ #!ormato# ca# ,e $(clo(e$ ! )u,lc
#tere(t o1erBegh( the (ecrecy ,e#e0t(.
1-/. 4alure to )ro1$e #!ormato# Bth# the ()ec0e$ )ero$ ( a
$eeme$ re!u(al.
1-'. "#!ormato# ?omm((o# H"?E at the ?e#tre a#$ *tate ha( the
)oBer to m)o(e the )e#alty o# 2"O !or #o#-com)la#ce.
[TRUE]
1-3. The "? ca# recomme#$ $(c)l#ary acto# aga#(t a# err#g
2"O. [TRUE]
1-&. Goo$ go1er#a#ce ha( 3 ma<or character(tc(.
1/.. The m(co#$uct o! a# em)loyee o! @*NL ( $e0#e$ u#$er Rule
-.
1/1. 4or m)leme#t#g the 1arou( (cheme( u#$er ?or)orate *ocal
Re()o#(,lty at **A le1el7 a#$ !or $e#t!y#g the
,e#e0care(7 a 3 mem,er commttee ca# ,e !orme$ ,y **A
hea$(.
1/%. @*NL Bll allocate ..'-O o! t( #et o)erat#g )ro0t( !or ?*R
act1te(.
1/3. The mem,er( o! @*NL ?*R @oar$ a#$ crcle ?*R @oar$ (
aE 4or a term o! % year(
,E !or a term o! 3 year(
cE !or a term o! 1 year
$E #o#e o! the a,o1e
?orrect a#(Ber ( aE % year(.
1/4. The u#()e#t !u#$ at the e#$ o! the year Bth the ce#tral a#$
crcle ,oar$ Bll ,e carre$ o1er to the #eLt 0#a#cal year.
CTRUEU
1/-. ?*R (ta#$( !or ?or)orate *ocal Re()o#(,lty.
1//. Rule - o! @*NL ?DA Rule( %../7 ( relate$ Bth m(co#$uct.
1/'. Rule 1- o! @*NL ?DA Rule( %../7 ( relate$ Bth G!t(.
1/3. Rule %1 o! @*NL ?DA Rule( ( relate$ Bth mo1a,le7 mmo1a,le
a#$ 1alua,le )ro)erte(.
1/&. The a))o#t#g authorty o! *DEJ*r *DE ( Drector H6RE.
1'.. The $(c)l#ary authorty !or m#or )e#alty # re()ect o!
*DEJ*r *DE ( GMJEDu1ale#t
OAcer $eal#g Bth 6R.
1'1. The $(c)l#ary authorty !or ma<or )e#alty # re()ect o!
*DEJ*r *DE ( ?GMJEDu1ale#t OAcer $eal#g Bth 6R.
1'%. Artcle 1/ o! the co#(ttuto# )ro1$e( !or eDualty o!
o))ortu#ty # matter( o! )u,lc em)loyme#t !or all ct5e#(.
1'3. Artcle 3-- ( relate$ Bth clam( o! *?J*T( to (er1ce( a#$
)o(t(.
1'4. Re(er1ato# !or *?J*TJO@? )ut together7 #ot to eLcee$ -.O o!
1aca#ce( # a year.
1'-. Re(er1ato# !or *?J*TJO@? )ut together7 #ot to eLcee$ -.O o!
the ca$re.
1'/. The re(er1ato# o! <o,( !or the ,acKBar$ cla((e( (cJ(tJo,c
(houl$ a))ly to )o(t( a#$ #ot to 1aca#ce(.
1''. The !u#$( !or carry#g out Bel!are act1te( Bll ,e allocate$ to
the crcle (taG Bel!are ,oar$ o# )ro rata ,a((.
1'3. The crcle Bll ha1e to ma#age Bth# the a##ual gra#t !or that
)artcular year a#$ #o !urther gra#t Bll ,e (a#cto#e$. HTRUEE
1'&. *cholar(h) ( alloBe$ o#ly to % chl$re# o! a# em)loyee.
13.. A 0#a#cal a(((ta#ce o! R( 1-...J- ( gra#te$ to the
$e)e#$e#t( o! the $ecea(e$ em)loyee a( mme$ate rele!.
131. "# ca(e( o! (erou( ll#e((Jma<or o)erato#( to a# em)loyee7
the 6ea$ o! the crcle ( em)oBere$Jcom)ete#t to (a#cto#
u)to R( 1-...J to the em)loyee7 # (uch ca(e(.
13%. 1
(t
7 %
#$
a#$ 3
r$
)o(to# hol$er( # All "#$a @*NL Tour#ame#t !or
tBo co#(ecut1e year( are e#ttle$ !or ca(h aBar$. HTrueE
133. The com)la#t( commttee aga#(t (eLual hara((me#t mu(t ,e
hea$e$ ,y a Boma#.
134. The com)la#t( commttee mu(t #clu$e a 3
r$
)arty
re)re(e#tat1e !rom a# NGOJa#y other age#cy7 co#1er(a#t Bth
the ((ue o! (eLual hara((me#t. HTRUEE
13-. G2M* ( a com,#ato# o! Dua#ttat1e a#$ Dualtat1e
mea(ureme#t.
13/ "# G2M*7 marK( ache1e$ !or rat#g ,eloB !ar7 Bll ,e 5ero.
13' Ache1eme#t ,etBee# !ar + goo$ a#$ ,etBee# goo$ a#$
eLcelle#t7 Boul$ ,e l#early (cale$.
133. "#()ecto# re)ort (houl$ ,e (u,mtte$ Bth# >>>>>>>>$ay(T
aE 1- $ay( ,E 1. $ay( cE ' $ay( $E 3. $ay(
13&. 8hat ( the o,<ect1e o! #()ecto#T
aE To checK Bhether rule( a#$ #orm( are ,e#g !olloBe$
,E To $e#t!y (hortcom#g( Bhch #()ecte$ (ecto#N( )er(o# may #ot
1(ual(e
cE 4ear o! #()ecto# re!ra#( )eo)le to commt rregularty
$E All o! the(e
1&.. The #ter)er(o#al relato# may ,e $1$e$ # !olloB#g three
categore(. HtcK the rght o)to#E
aE 2oBer!ul7 goo$ a#$ )oor cE 2oBer!ul7 ml$ a#$ )oor
,E 2oBer!ul7 #ce a#$ )oor $E 2oBer!ul7 ml$ a#$ goo$
1&1. 4ull !orm o! *8OT a#aly(( (
aE *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ threat(
,E *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ thru(t(
cE *tre#gth(7 BeaK#e((7 o)erato# a#$ threat(
$E *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ theore(
1&%. Iualty ha( !olloB#g character(tc(
aE Mu(t ,e $e0#e$ ,E @e mea(ura,le cE @e ache1a,le $E All
o! the(e
1&3. There are >>. Iualty ma#ageme#t )r#c)le( o# Bhch the Dualty
ma#ageme#t (y(tem (ta#$ar$( o! the "*O &... (ere( are ,a(e$
aE 41e ,E *L cE *e1e# $E Eght
1&4. 4r(t u#t o! @*NL Bho o,ta#e$ "*O &..1 cert0cato#
aE Ma#te#a#ce rego# ,E ALTT? cE ?1l B#g $E Telecom
!actory
1&-. ?u(tomer 1alue ma#ageme#t (
aE Rght cu(tomer( ,E Rght relato#(h) cE Rght rete#to#
$E All o! the(e
1&/. *te)( to ,ul$ cu(tomer ore#tato# are
aE ?u(tomer #ee$ a((e((me#t ,E ?om)ettor a#aly((
cE ?u(tomer (egme#tato# $E All o! the(e
1&'. Grou)( ty)e( are
aE 4ormal ,E "#!ormal cE "#tere(t $E All
o! the(e
1&3. ?urre#t 1er(o# o! "*O &..1
aE %... ,E %..1 cE %..3 $E %.1.
1&&. A# eGect1e grou) (
aE 4leL,le ,E 6gh $egree o! commu#cato#
cE A,le to #tate $E All o! the(e
%... 8he# a lea$er #1ol1e( o#e or more em)loyee( # $ec(o#
maK#g )roce(( the# he ( !olloB#g lea$er(h) (tyle K#oB# a(
aEDelegat1e ,E Authortara# cE 2artc)at1e $E
No#e o! the(e
%.1. ?o#Fct ( a )ro,lem Bhe# t
aE 6am)er( )ro$uct1ty ,E LoBer( morale
cE ?au(e( more a#$ co#t#ue$ co#Fct(. $E All o! the(e
%.%. "# G2M*7 ! ache1eme#t ( le(( tha# the !ar target7 the (core
Bll ,e
aE 4.O ,E -.O cE /.O $E Vero
%.3. 8hle )re)ar#g G2M* !or **A7 the )arameter R?all $ro)
rateS Bll ,e # $me#(o#
aE 4#a#cal H,E ?u(tomerJmarKet#g HcE O)erato#( H$E
No#e o! the(e
%.4. ER2 (ta#$( !or
aE E#ter)r(e Recrutme#t 2la###g ,E E#ter)r(e
Re(ource 2la###g
cE E#ter)r(e Re1e#ue 2la###g $E No#e o! the(e
%.-. 8hch o! the !olloB#g ( a ta#g,le a((etT
aE @ul$#g ,E *o!tBare cE Goo$Bll $E
Tra$emarK
%./. De)recato# metho$ # @*NL (
aE 8rtte# $oB# 1alue metho$ ,E 4L )erce#tage
metho$
cE ?el#g metho$ $E No#e o! the(e
%.'. 8hch rato ( #ot u(e$ !or (ale( )er!orma#ceT
aE ?o#tact Rato ,E 2ro)o(al Rato cE ?lo(#g Rato $E IucK
L(t Rato
%.3. ?u(tomer ore#tato# (
aE ?om)ettor !ocu( ,E @u(#e(( !ocu( cE ?u(tomer !ocu(
$E all
%.&. "# @*NL oB#e$ (ale( (etu) Bhch ( #ot correct a,out ?*?(.
aE ?*?( are (u))o(e$ to ,e (#gle B#$oB
,E ?*?( are o)e# !rom 3 am to 3 )m.
cE ?a(h Tra#(acto# are $o#e tll clo(#g hour.
d8 ?*?( #ee$ #ot to ,e (mart7 courteou( a#$ K#oBle$gea,le a,out
@*NL.
%1.. A( )er 2ro<ect *hKhar7 @*NL Ba#t( to ,e a lea$er # "#$a ,y
a8 %.13 ,E %.11 cE %.1- $E No#e
o! a,o1e
%11. Dec(o# (tratege( are
aE Authorty $ec$e( ,E ma<orty ;ote cE co#(e#(u( $E
all
%1%. Goo$ team( alBay( go through
aE !orm7 (torm7 #orm7 )er!orm
,E (torm7 #orm7 )er!orm7 !orm
cE #orm7 )er!orm7 !orm7 (torm
$E )er!orm7 !orm7 (torm7 #orm
%13. "# 4: %..3-.&7 @*NL ear#e$ maLmum re1e#ue !rom Bhch o!
the !olloB#g (er1ce(
aE La#$l#e ,E Mo,le cE @roa$,a#$
$E ?rcut(
%14. A( )art o! 2ro<ect *hKhar7 the 2ro<ect *a#chay ( co#cer#e$
Bth
aE 4uel co(t ,E E#(ure tmely
,ll#g o! crcut(
cE 2?O (er1ce relato#(h) age#cy co#ce)t $E No#e o! the(e
%1-. The lea$er alloB( the em)loyee( to maKe the $ec(o#(. Th(
lea$er(h) *tyle ( K#oB# a(
aE Authortara# ,E Delegat1e cE 2artc)at1e $E
No#e o! the(e
%1/. 8hch o#e o! the !olloB#g ( #ot a 1al$ ?o#Fct
Ma#ageme#t *tyle=
i. Accommo$at#g Te$$y @ear ,E A1o$#g OBl
cE 4orc#g *harK $E No#e o! the(e.
%1'. 2O? )ha(e o! ER2 m)leme#tato# $oe( #ot co1er=
a8 ALTT? ,E @*NL ?O cE *T2 $E
*TR
%13. U#$er 8D; metho$ o! $e)recato# calculato#7 $e)recato#
# thr$ year !or a# a((et co(t#g R( 17..7...J- at a $e)recato#
rate o! 1.O Boul$ ,e=
a8 R( 37...J- ,E R( 371..J- cE R( 37%..J- $E
R( 373..J-
%1&. U#$er RT" act7 2"O (ta#$( !or > 2u,lc "#!ormato# OAcer
>>>>>>>>>>>>>>>>>..>>>..
%%.. "# 2ha(e " o! the 2ro<ect *hKhar7 the #tat1e !ocu(#g o#
Re1e#ue A((ura#ce a#$ 9ey cu(tomer( ha( ,ee# #cK#ame$ a(
aE2ro<ect *a#chay ,E 2ro<ect Do(t cE 2ro<ect 9u,er $E 2ro<ect
U$aa#

%%1. Te#$er E1aluato# ?ommttee (houl$ hol$ a )relm#ary
meet#g Bth# three $ay( o! ha#$#g o1er o! te#$er $ocume#t(.
4AL*E

%%%. ;ett#g o! the com)arat1e (tateme#t o! the ,$( a#$
commercal e1aluato# (tateme#t ( to ,e $o#e ,y 0#a#ce
re)re(e#tat1e o! ?ET. TRUE
%%3. Shared aspiration for BSNL is tar#eted .y the yearE
a8 %&F% .8 %.13 c8 %&FG d8 %&FH
%%4. As per the data a"aila.le for Sep %&&) the o"erall mar+et share of
BSNL isE
A8FH I .8 FJ I c8 1' O d8 F' I
%%-. The interpersonal relation may .e di"ided in followin# three
cate#ories. 7tic+ the ri#ht option8
.8 Powerf!l- #ood and poor c8 2oBer!ul7 ml$ a#$ )oor
c8 Powerf!l- nice and poor d8 Powerf!l- mild and #ood
%%/. :!ll form of S12T analysis is
aE *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ threat(
.8 Stren#ths- wea+ness- opport!nities and thr!sts
c8 Stren#ths- wea+ness- operation and threats
d8 Stren#ths- wea+ness- opport!nities and theories
%%'. K!ality m!st .e de$ned
,E A.sol!te .8 !niB!e c8 static d8 mea(ura,le

%%3. 4!rrent "ersion of IS2 )&&F
,E %&&& .8 %&&F c8 %..3 d8 %&F&
%%&. :irst !nit of BSNL who o.tained IS2 )&&F certi$cation
,E *aintenance re#ion .8 ALTT? c8 4i"il win# d8 Telecom
factory
%3.. 4!stomer "al!e mana#ement is
,E Ri#ht c!stomers .8 Ri#ht relationship c8 Ri#ht retention d8 all
%31. 4!stomer orientation is
.8 4ompetitor foc!s .8 B!siness foc!s c8 ?u(tomer !ocu( d8 all
%3%. Aro!ps types are
,E :ormal .8 informal c8 interest d8 all
%33. Decision strate#ies are
a8 A!thority decides .8 ma3ority 9ote c8 consens!s d8 all
%34. An e?ecti"e #ro!p is
a8 :lei.le .8 hi#h de#ree of comm!nication c8 a.le to initiate d8
all
%3-. Aood teams always #o thro!#h
,E !orm7 (torm7 #orm7 )er!orm
cE storm- norm- perform- form
$E norm- perform- form- storm
eE perform- form- storm- norm
%3/. 4onCict is a pro.lem when it
.8 >ampers prod!cti"ity c8 Lowers morale
c8 4a!ses more and contin!ed conCicts. d8 All o! a,o1e
%3'. In AP*S- if achie"ement is less than the fair tar#et- the score will .e
a8 G&I .8 H&I c8 J&I d8 Vero
%33. 1hile preparin# AP*S for SSA- the parameter LBTS a"aila.ilityM
will .e in dimension
a8 :inancial 7.8 4!stomerDmar+etin# 7c8 O)erato#( 7d8 None of
these
%3&. De"elopment center of /RP is .ein# set !p atE
a8 IT Pro3ect 4ircle P!ne.
.8 >ydera.ad.
c8 ALTT?.
d8 ;ol+ata.
%4.. 1hich of the followin# is an intan#i.le assetN
,E B!ildin# 7.8 /chan#e 7c8 4a.le networ+ 7d8 Tra$emarK
%41. Depreciation method in BSNL is
,E 8rtte# $oB# 1alue metho$
cE :i percenta#e method
$E 4eilin# method
eE None of a.o"e
%4%. 1hich ratio is not !sed for sales performanceN
,E 4ontract Ratio .8 Proposal Ratio c8 4losin# Ratio d8 IucK L(t
Rato
%43. 1hich 4ate#ory in /nterprise 4!stomer se#mentation is Platin!m
4!stomerN
a8 8th "#$cat1e Tur# o1er more tha# -.. ?r. )er a##um.
.8 1ith Indicati"e T!rn o"er more than H& to H&& 4r. per ann!m.
c8 1ith Indicati"e T!rn o"er more than F& 4r. per ann!m.
d8 1ith Indicati"e T!rn o"er more than F&& 4r. per ann!m.
%44. In BSNL owned sales set!p which is not correct a.o!t 4S/s.
e8 4S/s are s!pposed to .e sin#le window
f8 4S/s are open from ' am to ' pm.
#8 4ash Transaction are done till closin# ho!r.
h8 ?*E( #ee$ #ot to ,e (mart7 courteou( a#$ K#oBle$gea,le a,out
@*NL.
%4-. :or ens!rin# timely .illin# pro3ect name is E
.8 9u,er .8 Sanchay c8 Udaan d8 Dosti
%4/. ;PI Stands for 5 9ey )er!orma#ce "#$cator
5555555555..
%4'. AP*S Stands for 55 Grou) 2er!orma#ce Ma#ageme#t
*y(tem >5555555..
%43. In :@ %&&'(&) BSNL earned maim!m re"en!e from which of the
followin# ser"icesE
,E Landline .8 Mo,le c8 Broad.and d8 4irc!its
%4&. In Phase I of the Pro3ect Shi+har- the initiati"e foc!sin# on f!el
cost sa"in# has .een In Phase I of the Pro3ect Shi+har- the initiati"e
foc!sin# on f!el cost sa"in# has .een nic+named asE
,E 2ro<ect *a#chay .8 Pro3ect Dosti c8 Pro3ect ;!.er d8 Pro3ect
Udaan
%-.. @ellin#- !sin# demeanin# lan#!a#e and leadin# .y threats and
a.!se of power comes !nder which Leadership StyleE
,E A!thoritarian .8 Dele#ati"e c8 Participati"e d8 No#e o! the
a,o1e.
%-1. 1hich one of the followin# is not a "alid 4onCict *ana#ement
StyleE
a8 Accommodatin# Teddy Bear .8 A1o$#g OBl c8 :orcin# Shar+
i8 None of the a.o"e.
%-%. P24 phase of /RP implementation does not co"erE
.8 ALTT4 .8 BSNL 42 c8 *T2 d8 STR
%-3. Under 1D9 method of depreciation calc!lation- Depreciation in
second year for an asset costin# Rs H&-&&&D( at a depreciation rate of
F&I wo!ld .eE
%-4. Rs H-&&&D( .8 Rs G-&&&D( c8 Rs H-H&&D( d8 R( 47-..J(
%--. 1hich is not a decision Strate#y for a #ro!pE
a8 A!thority decides .8 *a3ority "ote c8 4onsens!s d8
?o#tem)lat#g
%-/. 1hen Decommissioned Assets are $nally disposed o?- the Net Sale
Proceeds are more than depreciated "al!e- it is treated asE
a8 Loss .8 New Asset c8 "#come d8 Pro"ision

%-'. N4 in IS2 stands for5 No# ?o#!ormty 555555555.
%-3. 4P in sales mana#ement stands for 5 ?ha##el 2art#er 555..
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