RECLASSIFICATION REQUEST PACKET

2014/2015 WINDOW
This packet contains instructions for completing employee-initiated reclassification requests for eligible
employees represented by SEIU Local 521 and in accordance with section 20.1 Reclassification of the
current SEIU 521 Contract. Outlined below is a brief description of the contents of the Reclassification
Request Packet.
If you would like to complete an electronic packet, you may download an electronic packet by visiting
the Countys website at www.sccjobs.org and clicking on Classification & Compensation and choosing
Classification Overview from the drop down list. There you will find the link to the Reclassification
Study information page.
Section A

Outlines the reclassification request procedure for eligible employees represented by SEIU
Local 521 or Confidential Clerical.
Please note that employees represented by SEIU Local 521 EHU, SSU and Supervisory
units may not submit requests during this Reclassification Window.

Section B

Contains two receipts. One receipt is for the employee who is requesting a reclassification;
the other is to remain with the reclassification packet. It is very important that both
receipts are completed and that the employee retains one as proof of timely submittal.

Section C

Contains important deadline information and a listing of Service Centers.

Attachment 1 The Position Classification Questionnaire (PCQ) is to be completed by the employee

requesting reclassification, the employees immediate supervisor and the Department/Agency
Head or designee.
Attachment 2 Employee Checklist - this checklist is a guide for employees to ensure they have completed all
the necessary steps prior to submitting their Reclassification Request Packet to their
immediate supervisor for review, comments, and signature. SUBMIT BY 5:00PM,
December 29, 2014.
Attachment 3 Immediate Supervisor Checklist - this checklist is a guide for immediate supervisors to ensure
they have completed all the necessary steps prior to submitting the Reclassification Request
Packet to their respective Department/Agency Head or designee for review, comments and
signature.
Attachment 4 Department/Agency Head Checklist - this checklist is a guide for Department/Agency Heads
to ensure they have completed all the necessary steps prior to submitting the Reclassification
Request Packet to their respective Service Centers. SUBMIT BY 5:00 PM, January 16,
2015. (Service Centers submit to ESA Human Resources by January 20, 2015.)
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Page 2 of 22

I.

SECTION A
SEIU Local 521 & Confidential Clerical Reclassification Request - Employee Instructions

Prior to submitting your Reclassification Request Packet to your immediate Supervisor review the
following:
A. You have been in the position performing the higher level duties for a period of time equivalent to
the probationary period, March 29, 2015. Per Merit System Rule A25-103(d), if a position is
reclassified to a supervisory unit, the incumbent must complete a period of service in the position
and have performed the higher level duties for a period of time equivalent to one year
B. You should not be receiving Work Out of Class (WOOC) for duties used as a basis for the
Reclassification Request.
C. Your current job description and the job description for the classification you are requesting, if one
exists: (Copies can be downloaded from the Human Resources website at www.sccjobs.org.)
1) If you believe your current job specification does not cover the duties you are performing,
submit the following information to your Immediate Supervisor no later than December 26,
2014.
i. A completed Reclassification Study Request Packet
ii. A completed County employment application (go to www.sccjobs.org. A link to the
online application is available on the Reclassification Window webpage.)
iii. A copy of your current job description
iv. A copy of the job description of the classification you are requesting, if one exists
SEE EMPLOYEE CHECKLIST ATTACHMENT 2
II. Immediate Supervisor Instructions - Upon receipt of the completed PCQ:
A. Complete both receipts.
B. Give one receipt to employee (Section C), retain other with packet.
C. Complete section for the Immediate Supervisor.
D. Submit to the Agency/Department Head or Designee with the following:
1. Section A of the Reclassification Request Packet, the PCQ with attachments, (i.e. job
descriptions, application, copy of receipt) and your statement.
2.
A current organizational chart (with incumbents position highlighted)
SEE IMMEDIATE SUPERVISOR CHECKLIST ATTACHMENT 3

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III.

Department/Agency Head Instructions:

A. Review packet
B. Complete Statement of Department/Agency Head or Designee and attach additional
information as required.
C. Sign and submit to your respective Service Center no later than 5:00 PM, January 16, 2015.
(see Section C for a listing of Service Centers)
SEE DEPARTMENT/AGENCY HEAD CHECKLIST ATTACHMENT 4

NOTE: Reclassification request and attachments must be submitted to the Service Center whether or
not management supports the request.

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SECTION B
RECEIPT OF POSITION CLASSIFICATION QUESTIONNAIRE (PCQ)
I, ______________________________________
Departmental Representative

acknowledge receipt of the Position Classification Questionnaire (PCQ) submitted by

_____________________________________________________________________
Employee

On: _________________________________
Date

Signed: ______________________________
Departmental Representative

RECEIPT OF POSITION CLASSIFICATION QUESTIONNAIRE (PCQ)

I, ______________________________________
Departmental Representative

acknowledge receipt of the Position Classification Questionnaire (PCQ) submitted by

_____________________________________________________________________
Employee

On: _________________________________
Date

Signed: ______________________________
Departmental Representative

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SECTION C

Important Deadlines
Employees have until 5:00 PM, December 29, 2014, to complete their reclassification requests
and submit them to their immediate supervisor.
Immediate Supervisors and Department/Agency Heads have from December 29, 2014, to
January 16, 2015, to complete their responses to the employees reclassification request and
submit to their respective Service Centers.

Service Centers must submit all original Reclassification Request Packets to Employee
Services Agency, Human Resources Department, 70 W. Hedding Street. East Wing, 8 th Floor,
Attention: Staci Bjerk by 5:00 PM, Tuesday, January 20, 2015.

Service Center Listing

Child Support Services
2851 Junction Ave, 4th Floor
Phone: (408) 503-5318

District Attorney
70 W. Hedding St.,West Wing
Phone: (408) 792-2686

ESA Employee Service Center

70 W. Hedding Street
East Wing 8th Floor
Phone: (408) 299-5880

Health & Hospital System

2325 Enborg Lane
Phone: (408) 885-5450

Library
14600 Winchester Blvd.,
Los Gatos
Phone: (408) 293-2326

Parks & Recreation

298 Garden Hill Drive
Los Gatos
Phone: (408) 355-2214

Probation
2314 N. First Street, 2nd Floor
Phone: (408) 468-1650

Roads & Airports

101 Skyport Drive
Phone: (408) 573-2406

Sheriffs Office/Dept of
Correction
55 W. Younger Ave.
Phone: (408) 808-4610

Social Services Agency

333 Julian Street
Phone: (408) 491-6300

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ATTACHMENT 1

2014/2015 POSITION CLASSIFICATION QUESTIONNAIRE - PCQ

Employee ID
*

First Name

Last Name

Work Phone

44466

Patterson

Brown

408-691-8608

Budget Unit
*

Agency/Department

Division

Work Fax Number

0501

Social Services

Protective
Services

408-755-7903

Work Address
373 W. Julian St 1st floor

Work
Hours
7am - 4pm

E-Mail Address
patterson.brown@ssa.sccgov.
org

Job Code

Current Classification

Requested Classification

U98

Protective Services Officer

SSA Supervising PSO

Immediate Supervisor Name

Immediate Supervisor Title

Steve Palmadessa

SSA Security & Safety Manager

Supervisors Phone
408-755-7114

Supervisors E-Mail Address

steven.palmadessa@ssa.sccgov.org

* Budget Unit and Employee ID# are located under Employee Data on your electronic pay
stub, which is available on the Countys intranet site, Connect. Click on Employment, then

My Payroll.

Pageare
7 oflocated
22
* Budget Unit and Employee ID#
under Employee Data on your electronic
pay stub, which is available on the Countys intranet sit, Connect. Click on
Employment, then my payroll.

Page 8 of 22

IMPORTANT DATES
December 29, 2014

Deadline for employee to submit completed packet to immediate

supervisor.

January 16, 2015

Deadline for Department/Agency to submit packets to Service Center.

January 20, 2015

Deadline for Service Centers to submit packets to ESA - Human

Resources.

September, 2015

Tentative month for Appeal Hearings

1.

Describe the general purpose of your position in one sentence:

I do patrol operations providing, leadership and supervisory oversight to SSA Protective

Services Officers at SSA facilities located from Mountain View to Gilroy.

Please provide the following information as completely and succinctly as

possible. Attach a separate piece of paper if needed to answer one or more
questions.
2. Describe the work you do. Use your own words and make your description so
clear that persons unfamiliar with your work can understand what you do. List
your complete work assignments over a long enough period of time to picture
your job as a whole. Show the time spent on different duties as percentages of
your time in the right-hand column, (e.g., 75%). Use whatever method you think
will give a clear understanding of how you spend your working time. Include the
most important tasks and tasks performed most often. It is helpful to group
similar tasks related to one work function, describing them in concise terms.
Please limit your tasks to no more than 10.
% of Time
Spent on Task

Task Performed
Patrol: Vehicle / foot patrol of SSA facilities located in San Jose, Gilroy
and Mountain View, issue parking citations, respond to incidents in
progress and cold calls. Meet with management at facilities to discuss
security related issues and problems. Conduct Security Surveys and
Risk Assessments at SSA facilities. Meet with on site PSO to discuss and
resolve security related problems or concerns.

Incidents: Review and approve writtten incident reports by officers

assigned to SSA facilities. Respond to incidents to assist officers.
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60

15

Provide liason to police, fire and EMS units during incidents.

Training: Updating officers on new laws, unit procedures and agency
policies. Develop and run scenarios with officers of different types of
incidents that could occur on campuses i.e. Suspicious person, person
with a weapon, physical and verbal disputes in lobby's, Medical
emergencies involving clients or employees. Take part in evacuation
drills by coordinating assigned offiers.

10

Admistrative duties: Scheduling for daily, special event, vacations and

long term assigments. Complete payroll and approve time off requests
for short term (daily) or longer (vacations). Re-assign officers to new
permanent postings. Meet with the SSA Security Manager for updates
and briefings on various facilities and new or scheduled events. Contact
citation vendor as needed to address problems with issued citations.
Contact law enforcement as needed to supply requested
documentation.

10

Access Control - CCTV: At the direction of the SSA Security manager run
badge audits of employees involved in access control incidents. Run
event reports for SSA facilities badge readers. Run video searches for
criminal incidents, reports of employee injury claims, property damage.

TOTAL = 100%
Presstabkeyinlastcelltoaddanadditionalrow.
3. Which of your duties do you believe are not described in your current classification and
why do you believe your position should be reclassified?
Section 20.3 defines a lead worker as such:
Lead duties whether included in the job description or paid for through a differential shall include but not be
limited to the following:
a)

Assigns, distributes and adjusts short-term workloads

I exceed this, as the majority of my workload changes are long term such as; re-assign personnel
as needed for to permanent postings throughout the agency, long-term special assignments and
shift changes. Add new changes to officer duties that are permanent.
b)

Keeps appraised of the progress of the work;

I exceed this by not only keeping appraised of progress but actively changing, updating or
deleting the work that has been assigned to the officer. I take an active role in ensuring that the
work is not only completed but also completed in a timely manner to meet the needs of the unit
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and agency.

c)

Answers procedural and work-related questions;

I exceed this by not only answering these types of questions but by developing new procedures
and operating guidelines. The nature of Protective Services work can be fluid and new or unusual
questions come up regularly so I review, modify and develop new procedures for the officers.
d)

Assists the supervisor in reviewing the work;

I exceed this, as I am the one doing the reviews of the PSOs work, this includes daily reports,
incident reports, safety reports, citations issued. When I have finished reviewing, I let the
manager know my decisions, thoughts and opinions on the level of the work. I also let him know if
additional work is needed.
e)

May train new workers by providing general orientation to office, instruction on specific tasks, and

review of task performance;

I exceed this by working as a Field Training Officer with all new officers to get them acclimated to
the PSO unit. This involves training the officers on the SOPs (Standard Operating Procedures) for
each building where officers are assigned. Guide them in learning patrol techniques, field
contacts, issuing citations etc. During this period, I also assess the new officers work and show
them the ways they can improve.
Use of the Lenel System Administration System that allows me to gather access reports, audit
badges, access the SSA camera system for review of crimes and accidents.
At the direction of the manager, I conduct security surveys and risk assessments of SSA building.
These
surveys and assessments are defined as:
A Security Survey is a thorough physical examination of a facility and its operations with respect
to personnel and company assets. We examine the risks these assets are exposed to, and review
the measures that are in place to protect them and to mitigate liability.
A risk assessment is a process to identify potential hazards and analyze what could happen if a
hazard occurs.
A business impact analysis (BIA) is the process for determining the potential impacts resulting
from the interruption of time sensitive or critical business processes.
Advises and coordinates with SSA staff, managers and others as appropriate in enforcing and
improving safety and security measures;

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I developed and maintain a training curriculum for the officers that we use throughout the year;
This curriculum is a mixture of outside agency web based training and class and physical training.
It is designed to give the officers information on how to react in to various crises and events.

I administer the traffic enforcement and citation program at SSA and SSA facilities throughout the
county
I also regularly use the DataTicket Citation report system to check for repeat offenders parking at
SSA facilities.
Respond to serious incidents and crimes that occur on the assigned shift, takes charge at the
scene; coordinates the activities of the Protective Services Officers with other departments during
serious incidents
Responsible for field operations during assigned shift; make decisions and directs Protective
Services Officers during routine and emergency incidents
The closest class that compares is the Supervising Protective Services Officer for HHS (U9D). This
is a hospital specific code that could be easily modified to be as specific to SSA.
Under definition:
Under direction, to supervise Protective Services Officer personnel and support staff at Santa Clara Valley
Health & Hospital System.
Changing this to read : At Santa Clara Social Services Agency
Under typical tasks the following are hospital specific:
Advises and coordinates with hospital nursing staff, clinic managers, hospital division managers and others as
appropriate in enforcing and improving safety and security measures;

This section would simply need to be made to read as: Advises and coordinates with SSA
staff, managers and others as appropriate in enforcing and improving safety and security
measures;

Responds to serious incidents and crimes that occur on the assigned shift, takes charge at the scene;
coordinates the activities of the Protective Services Officers with other departments during serious incidents,
pursuant to Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements and the
Hospital Security Management Plan;

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Only the second half of section needs modification as it very hospital specific it can be
dropped entirely from a SSA specific code.
Responsible for administering the traffic enforcement and citation program at SCVMC and SCVHHS facilities
throughout the county;

This would simply need to change from SCVMC and SCVHHS to all SSA facilities.

The remaining part of the code would need no modification as the duties described in there a
generic supervisors duties and typical in most security supervisor positions.
As listed above you can see that I have passed the normal duties of lead. Currently the SSA
Protective Services unit has no supervisor. The fluid nature of our work requires that I go beyond
the guidelines currently in place. A reclassification is needed to provide a defined supervisory role
in SSA Protective Services unit.
As the unit continues to grow there is a definite need for a supervisory position.

List the names & class titles of employees you supervise or lead. If you do not
supervise or lead employees, write NONE.
SUPERVISE
LEAD
Chris Armstead
Christopher Diaz
London Goodman
Elvin Morales
James Myers
Terris Sadler
Ardith Stofer
Adnan Tufekcic
Gilbert Valverde
Maria Angie Vasquez
John Washington
5. Are there office machines/equipment other than the standard machines such as copier,
printer, fax, etc that you use regularly in your work? If so list the machines and how
often you use them. Include any machines that you are responsible for maintaining.
Lenel system card access system and OnGuard CCTV system. DataTicket Citation report
system.
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6. List computer applications that you use on a regular basis in your work and how often
you use them. (i.e. 1 hour per month, 6 hours per day, etc.)
Office softeware: Daily
Lenel and OnGuard CCTV System: 10hrs month
DataTicket Citation Report System: 6 - 7 times monthly
7.

What is the nature & extent of instructions you receive regarding your work? How
detailed are these instructions? For example, you may have had instructions only when
you were new on the job, or you may get special instructions with each new task.

The instructions I receive from the manager are broad based. He gives me the result he
wants to achieve and allows me to plan the best way to get that result. I start planning
from the end back so that result the manager desires is met.
8. What is the nature & extent of the check or review of your work? For example, are
there automatic checks by other offices, employees, supervisors or procedures that
catch errors?
All of my work is reviewed by the SSA Security and Safety Manager. In times when I am
filling in for him as WOOC then his manager, Central Services Manager would be the
person to review all of my work and to direct me in new assignments.
9. Describe your contacts with departments other than your own, with outside
organizations and with the general public. Explain the nature and purpose of contacts
you have with people other than co-workers. Is the purpose to obtain or give
information, to resolve issues, to persuade others, or to obtain cooperation?
I interact with SCC Sherriff's Deputies who are contracted to the Senter Rd facility. The
contract deputy
is there to handle needed law enforcement matters and felony crimes. I interact with SJPD,
Mountain View PD, Gilroy PD. All of these departments respond to various facilities that SSA
has. I also meet with various fire departments and emergency services personnel when
responding to SSA facilities. I meet with SSA facility managers to discuss and address
problems and concerns in their buildings. Including those involving PSO's. I meet with
employees and clients when they have complaints or concerns regarding PSO's.
10. What training and experience do you have that prepared you for this job?
I have been in the security / law enforcement fieled since approximately 1989. The majority
of the time in a supervisory or lead position. I am very familiar in the techniques needed to
supervise and motivate employees. I am police academy graduate. I have certificates in
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private security, police sciences, investigations, FEMA certificates in emergency response to

different types of emergencies. I continue to keep myself updated on new laws through
newsletters and put out by law enforcemnt training centers and other organizations. I also
keep up to date on new laws regarding security in California.

CERTIFICATION: I certify that the above answers are my own and are accurate and
complete:

Employees
Signature:

Date
:

Print and submit your Reclassification Request Packet

to your immediate supervisor by 5:00 PM on December 29, 2014.

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CONFIDENTIAL STATEMENT OF IMMEDIATE SUPERVISOR

Do not make any alterations or changes to the employees statements.
1. Review the employees statements. Is it an accurate description of the position? Is
any information overstated or understated? Is there any information that is
described incorrectly?

2. What do you consider the 3 or 4 most important/critical duties of this position?

3. If you were recruiting for this position, what training, education, or experience would
be required to perform this job? (Include specialized licenses and certifications
needed.)

4. List the knowledge, skills and abilities needed for successful performance of this
position.

5. List the name and the job classification of other employees, under your supervision,
performing the same duties at the same level of difficulty/skill as the employee
submitting this request.

6. Has the employee received work out of classification (WOOC) pay, if so which
classification(s), when and for how long?

Immediate
Supervisors
Signature:

Title
:
Page 16 of 22

Print name:

Date
:

Page 17 of 22

STATEMENT OF DEPARTMENT/AGENCY HEAD OR DESIGNEE

I have reviewed the PCQ and (check one):
Duties described in PCQ accurately reflect the duties performed by this employee.
OR
Duties described in PCQ do not accurately reflect duties performed by this employee.
Explain:

(Check One):
Employee is properly classified and a study is not warranted.
Employee is not properly classified and a study is warranted.
Other: __________________________________________________________________________
If you believe a study is warranted please indicate below how it would fit into the Board
Policy:

Study fits Board of Supervisors classification policy for the following reason:
To recognize newly-assumed County responsibilities;
To accurately reflect the work involved when there is no salary adjustment;
To establish approved reorganizations or other Board directives or to comply with
legal mandates due to legislative changes that impact the Countys current job
description.
Attach explanation of how study fits the selected criteria.

Executive Manager
Signature:

Title
:

Print name:

Dat
e:

Page 18 of 22

Page 19 of 22

ATTACHMENT2

Employee Checklist
IhavecompletedSectionAofthePositionClassificationQuestionnaire.If
completedelectronically,IhaveprintedandsignedthePositionClassification
Questionnaire.
Ihaveattachedacopyofmycurrentjobdescription.
IhaveattachedacopyofthejobdescriptionthatIbelievebestdescribestheworkI
nowperform.
IhavecompletedaCountyemploymentapplication.
Ihavesubmittedallofthesedocumentstomyimmediatesupervisorby5:00p.m.,
December29,2014.
IhaveretainedthereceiptfrommyimmediatesupervisorshowingIsubmittedthe
ReclassificationRequestPacketbyDecember29,2014.
IhavemadeacopyofmyReclassificationRequestPacketformyrecords.

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ATTACHMENT3

Immediate Supervisor
Checklist
IhavereceivedtheemployeesReclassificationRequestPacketby5:00p.m.,
December29,2014,andhavegiventheemployeeareceipt.
Ihaveattachedacopyofanorganizationchartindicatingtheemployeesposition.
IhavereviewedtheemployeesPositionClassificationQuestionnaireandhave
completedtheConfidentialStatementofImmediateSupervisor.
Iunderstandmystatementisconfidentialandisnottobeshared.
IhavesignedandsubmittedtheReclassificationRequestPackettothe
Agency/DepartmentHeadforsignature.
(Reminder:BesuretoallowenoughtimeforAgency/DepartmentHeadtoreviewand
submittheReclassificationRequestPacketpriortotheirdeadlineofJanuary16,2015.)

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ATTACHMENT4

Department/Agency
Head Checklist
IhavereviewedtheemployeesPositionClassificationQuestionnaireandthe
immediatesupervisorscomments.
IhavecompletedandsignedtheStatementofDepartment/AgencyHeador
Designee.Ihaveattachedanyrequiredadditionalinformation.
IhaveforwardedtheoriginalcompletedClassificationStudyRequestPackettomy
ServiceCenterbyJanuary16,2014.
.

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