Final Internship Report

FOR REFERENCE ONLY, DO NOT COPY!
ADDRESS
SEMESTER 1 SESI 2014/2015
I hereby declare that the work in this projects report is my own except for quotations
and summaries which have been duly acknowledged.
Student
Date
Supervisor
By the grace of God
CONTENTS
TITLE
DECLARATION
DEDICATION
CHAPTER 1 INTRODUCTION
1.1
Company Background
1.2
Organization Structure
1.3
Companys Workforce
1.4
Classroom Physical Dimension
10
1.5
Business Nature
11
1.6
Target Customer
13
CHAPTER 2 SCOPE OF INDUSTRIAL TRAINING

2.1
Overview of Industrial Trainings Scope
CHAPTER 3 CONTENT OF THE INDUSTRIAL TRAINING
14
14
17
3.1
Overview
17
3.2
Observation Phase
17
3.3
Teaching Training Phase
20
3.4
Hardware and Software Maintenance Phase
31
3.5
Update and Improvisation of Teaching Plan
43
3.6
Finalizing FutureKids Payment Record System
47
4.1
Overall Suggestions
CHAPTER 5 CONCLUSION
5.1
CHAPTER 4 SUGGESTIONS
Conclusion of the Industrial Training
48
48
51
51
CHAPTER 1
INTRODUCTION
FutureKids, Inc. is a privately held internationally franchised K12 educational

software company headquartered in El Segundo, California; which focuses on
technological literacy and computer literacy.
Figure 1.1.1 FutureKids Computer Learning Centres Logo
"Our mission is to help schools become future schools and

to help children become FutureKids - creating a worldwide
learning community that has integrated the power of
technology to facilities and improve student performance"
Figure 1.1.2 FutureKids Computer Learning Centres Mission
The company currently offers professional development programs and K12

technology curriculum in schools in 65 countries. It focuses on the integration of
technology and the use of computers in the educational process. Their professional
development course is used in the Los Angeles Unified School District,
Pennsylvania, and other districts around the world and offered through Dell training
and technology certification, and is certified in a number of universities for
continuing education units (CEUs) needed for teaching re-certification in the United
States of America.
Computer skills would be just as important as learning how to

read and write
FutureKids Computer Learning Centre Sdn Bhd is the master franchisor of
FutureKids in Malaysia. The first FutureKids Computer Learning Center opened at 1
Utama Shopping Complex in September 1995. Student enrolment reached in excess
of 200 students within three months of opening. Since starting its operations in
Malaysia, FutureKids has established 14 Learning Centers and more than 30 On
Locations in school and kindergartens throughout Malaysia. In addition to their
children's programs, Futurekids also conducts training for adults.
Figure 1.1.3 FutureKids Computer Learning Centres Branch in West Malaysia
1.2 Organization Structure
FutureKids Computer Learning Centre, Miri Franchise is practically a very small

setup which consists of the owner, Mdm. Christina Tan Li Choo; and the teacher,
Mdm. Stella Chen Siew Chin. The teacher is directly involved with the fees
collections, teaching and the management of Miri Franchise starting from year 1998
as in Miri alone, FutureKids is collaborating with SMK Chung Hua only.
FutureKids
Inc.
FutureKids
Computer
Learning
Centre
Sdn. Bhd.
FutureKids
Computer
Learning
Centre,
Miri
Franchise
Figure 1.2.1 Organization Structure
1.3 Companys Workforce
Miri Franchise
Owner
Mdm. Christina Tan
Li Choo
Teacher
Mdm. Stella Chen

Siew Chin
Figure 1.3.1 FutureKids Computer Learning Centre, Miri Franchise workforce
Based on the 2014 school year, only one worker is working in Miri Branch as only
two school years were involved which were Transition and Form 1. The number of
teachers required are based on the school's requirement each year. Based on the
record, only one teacher will be enough to conduct ICT lessons for two school years
in daily basis per school.
1.4 Classroom Physical Dimension

W
S
1
S
2
S
3
S
7
S
8
S
9
S1
3
S1
4
S1
55
S1
9
S2
0
S2
1
S25
S2
6
S2
7
S3
1
S
4
S
5
S
6
S1
0
S1
1
S1
2
S1
6
S1
7
S1
8
S2
2
S2 S24
3
S2
8
S2
9
S3
2
S3
3
S3
0
T1
T2
Legend
Name
Door
Student
Teacher
Whiteboard
Symbol
D
S1 S33
T1-T2
W
Figure 1.4.1 ICT Lab Arrangement
FutureKids Computer Learning Centre, SMK Chung Hua Miri is the only franchise in Miri.
It consists of a single ICT lab located within SMK Chung Hua Miri premise at First Floor,
Block B. The ICT lab consists of 33 students computers and two teachers computers. A
whiteboard located at the front of the classroom will be used as the main teaching tool for
students. There is a fire extinguisher located next to the door.
10
1.5 Business Nature
FutureKids Computer Learning Centre, Miri; is an educational franchise which with

a focus on tutored computer learning centers and pre-school technology learning that
operates in Miri, Sarawak. The aim of the company is to ensure the students are able
to operate computer and utilize office production suite that helps students in latter
stage of life.
FutureKids works directly with schools and kindergartens to provide quality and
professional Information Technology and Communication Technology class that
focuses on technological literacy and basic computer literacy.
FutureKids will cater to those students by constantly upgrading and updating the
teaching materials to ensure that students are learning the latest technologies rather
than dated information.
In Miri alone, FutureKids Computer Learning Centre works closely with SMK
Chung Hua Miri since 1990's. More than 500 students will be enrolled for this ICT
Class each school year which also shows the financial strength of the Miri Franchise.
As compared to lots of other ICT training centres, FutureKids uses Outcome-Based
Education (OBE) as the framework for all syllabi to ensure students are taught to use
the software rather than just hard-facts that are bound to be forgotten by learners.
Through OBE, students are given with plenty of assignment-based work to help
students to learn with very practical means and situations.
For example, in Microsoft Office Word's chapter; each of the students is required to
come out with an official letter to apply for permission in order to organize an
activity in school. This gives student a clear example on how to use the software
while allowing students to practice their essay writing and persuasive skill. This is a
very holistic approach as compared to many conventional methods of teaching which
solely depends on memorization.
11
Receive
quality ICT
Ed ucation
from
Futu reK ids
Figure 1.5.1 Business Flow Chart
Based on my observations, the business flow chart for FutureKids Computer

Learning Centre Miri Franchise starts off with parents which register their children
for ICT education in school. FutureKids will then receive monthly fees payment
from the parents or students in order to provide quality ICT Education for the
students. FutureKids will need to pay 10% of royalty to the partner school as part of
the agreement made with the school administration. Lastly, Students will be the one
to receive quality ICT education.
12
Students
Receive
p aym en t from
Futu reKid s
A llow
Futu reKid s to
p rovid e
q uality ICT
Education
Partner School
Rece ive
m on thly
paym ent from
Pare nts/S tude
nts
Provide qualiy
ICT E ducation
for the
stud ents
Pay the
agreem ent
fees to
partner sch ool
FutureKids
Parents
Register C hild
for C om p uter
C lass
M ake
paym ent
1.6 Target Customer
Since FutureKids Computer Learning Centre is an ICT educational company, its

major customer group would be those who would like to learn to use computer. As
for Miri franchise alone, FutureKids Computer Learning Centres major target
customer would be public and private schools students.
Based on all the available syllabi, FutureKids Computer Learning Centre is able to
provide quality, flexible and affordable learning platform for schools, colleges and
universities that like to incorporate ICT into part of their syllabi with latest,
innovative and award winning services provided by our parent company in the
United States.
FutureKids has a wonderful potential especially in Sarawak region. This is due to the
fact that the competition in Sarawak is not as intense compared to West Malaysia.
Besides, they are not many ICT educational company that has the same competency
like FutureKids.
13
CHAPTER 2
SCOPE OF INDUSTRIAL TRANING
Working at FutureKids Computer Learning Centre was a great experience. I was able
to be exposed to multidisciplinary works that include education, editorial work,
computer hardware and software maintenance; finance and multimedia. When I was
a trainee, my supervisor gave me a lot of freedom by exposing me to different kinds
of works.
Starting from 2nd week to the 9th week, I was given the chance to teach. I taught
students on typography, document formatting, text arrangement, English terms for
Technology and many more. Through teaching, I was able to recall what I had learnt
from many subjects in Tun Hussein Onn University (UTHM).
For example, I remembered some of the key topics from my first semesters course:
Introduction to Information Technology. I recalled what Mdm. Rafizah had explained
on the computing processes such as Input, Process, Output and Storage; and the
differences between input and output device. I was amazed to be able to answer
many interesting questions brought up by the students.
Besides, I was able to improve my communication skills throughout the teaching
process by constantly relating my materials with my students by using layman's
14
terms rather than many technical and hard-to-remember jargons which was to ensure
my students were able to comprehend what I tried to convey.
Moreover, I also utilized what I have learnt and realized during my studies in
UTHM; which was to create slides rather than using the whiteboard all the time.
With slides, I was able to attract students' attention in a classroom setting and
students were able to recommit their focus on my teachings. Other than that, slide
animations played an important role too by shifting students attention towards my
teaching as well.
At first, it was quite tough as talking and communicating were not really my
strengths, I had a lot of problems without knowing the ways to overcome. Mdm.
Stella gave me a lot of encouragements and guidance so that I was able to overcome
the difficulties. She told me to keep calm and never freak out in front of students. I
was told to maintain my composure at all times.
Mdm. Stella was really a great help and definitely with her expertise in teaching, I
was able to learn a thing or two from her. From how to behave in front of students to
showing respects, I started to gain the momentum on teaching from the 5 th week
onwards. It was quite a pleasant experience and definitely a lesson learnt in terms of
teaching.
From 9th weeks onwards, I was to do computer repair that involved both hardware
and software of Windows Workstations in the ICT lab to ensure students are able to
have conducive environment in order to fully utilize all the materials that had been
given by the teacher. I was to ensure all computers were in working conditions and to
fix all the computer problems and issues in the ICT lab.
Besides, I was involved in a large-scale computer lab maintenance after the
schooling period which took 20 days of works. I was to reformat and reassembly all
the Workstations while ordering parts through Mdm. Stella to repair some of the
computers. Throughout the maintenance, I was able to comprehend many of the
major hardware components and learn to troubleshoot in order to pinpoint some of
the major errors to solve the problems.
15
Other than that, I was able to be involved in Teaching Plan editing. I was given the
chance to modify and update the current Teaching Plan for Microsoft Office 2013
Suite for year 2015s students. I was in charge of two school year: Transition and
Form 1.
16
CHAPTER 3
CONTENT OF THE INDUSTRIAL TRAINING
My Industrial Training can be divided into five different phases: Observation,

Teaching Training, Hardware and Software Maintenance; Update and Improvise
Teaching Plan; and System Maintenance. Each phase was important for me as I was
exposed to different kinds of works that helped me in many ways. All the important
details will be emphasized and some of the details especially on teaching plan cannot
be shown due to companys policies.
3.2 Observation Phase
As for the first phase, Observation phase; I was told to observe the workflow of the
company during the first week of my internship. I was stationed in the ICT Lab in
SMK Chung Hua Miri which I was told to learn about. During the course of one
week, Mdm. Stella requested me to understand her daily routine and to come out
with solution for problems that I detected during my observation.
One of the issues that I would like to highlight would be the nuisance of recording
the students' payments in every single class. Most of the classes started off with
recording students' payments. Five to ten students would came up and made their
17
payments which took about ten to fifteen minutes of the precious time. I realized a
proper and effective system can definitely help the teacher to reduce the amount of
time taken for payment recording. This was the sole reason why I came out with an
automatic payment record system in the later stage of my internship after my
presentation of my findings in the second week.
Figure 3.2.1 The mockup interface of the proposed system
Next, the second problem would be students were not focusing in class and wasted
their times changing the computer settings. This was the reason why I suggested
Mdm. Stella to create a secondary account in every workstation and lock the control
panels to prevent students from changing the settings.
18
Figure 3.2.2 The main page of the PowerPoint Slides
After locking the settings, students were not able to make any changes to the
computer settings. With the new user account, students can only access certain
permitted software and without Mdm. Stellas password, students were not able to
change any settings. This helped students paying their attentions in the classroom
rather than doing nonsense. Mdm. Stella was happy for my observation and
congratulated me for a job well done.
Figure 3.2.3 Setting up Student User Account
19
3.3 Teaching Training Phase
After the first week, I gave a short presentation on my findings to Mdm. Stella. I
highlighted the issues found and she agreed with all my points. Mdm. Stella also
encouraged me to be more observant when I started my Teaching Training phase.
During the second phase, I was instructed to handle a few classes each week. I was
required to use my knowledge in Computer Science to teach students based on the
teaching plan. The topics that I taught were Microsoft Office Word and Microsoft
Office PowerPoint. I was given a set of teaching plan for me to modify and follow.
Due to the fact that the software was of a newer version so some of the teaching plan
cannot be followed. I modified certain part of the teaching plan in order to ensure
that students were able to follow my teachings.
Other than that, I was able to help out with the administration work like fees
collections. It took me more than fifteen minutes to finish fees collections in each
class as I was not used to it. I took note of things that can be solved so that the
system that I wanted to develop can be as helpful to the teacher as possible.
Mdm. Stella gave me a lot of freedom and encouraged me to read more during my
free time and asked me to enjoy working because we must love and happy with our
work to improve work performance. She emphasized the importance of rest and
encouraged me to use my free time to read and learn. I was greatly encouraged by
her affirming words.
Lastly, during this phase, I came out with a payment record system for FutureKids
and later also known as FutureKids Payment Record System (FutureKids PR
System) after discussing the name with Mdm. Stella. The cultivation of the payment
record system started off with the one week observation, which I realized a proper
system will be able to help out the current teacher in recording students monthly
payments. After a series of discussion with my supervisor, she agreed with my
suggestion and allowed me to proceed with my idea.
20
3.3.1 FutureKids Payment Record System
The cultivation of the payment record system started off with the one week
observation, which I realized a proper system will be able to help out the current
teacher in recording students monthly payments. After a series of discussion with
my supervisor, she agreed with my suggestion and allowed me to proceed with my
idea.
FutureKids Payment Record System is a payment record system specially created for
FutureKids Computer Learning Centre branch at SMK Chung Hua, Miri. It was
designed with easy-to-use in mind as the main user will be computer teacher rather
than a programmer. The concept of the system must be simple and effective due to
the nature of the end user. No online module is required due to the fact that this
system will only be used offline.
The objectives of the system with the suggestion of Mdm. Stella were:
1. To create a simple and efficient payment record system for the use of
FutureKids Computer Learning Centre, SMK Chung Hua Miri Branch.
2. To assist teacher to record students information in order to track their
payments.
3. To be able to generate parents contact information of those with excessive

overdue fees.
4. To ensure the end user is able to maintain the system produced.
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3.3.1.1 Planning Phase
The planning phase started right after the one week observation period with the most
conventional methodology, Software Development Life Cycle (SDLC). The planning
phase concludes all the information I got from my observation from the first week
and some of the common issues faced by teachers that were identified by Mdm.
Stella and I.
Figure 3.3.1.1.1 Model of the systems development life cycle
A list of common issues was given by the teacher-in-charge as well in order to

improve the system such as low system resource usage, easy to use and maintain; and
so on. This was due to the fact that the system will be used on normal computer
(inexpensive), the system resource usage must be low.
One of the factors that structured almost the whole project was that the end user
would be a computer teacher who has no prior programming experience and
therefore to create a complex system with programming language was hardly
feasible. Therefore, the plan of creating a fully independent system with a specific
programming language was immediately scrapped off from the list.
22
3.3.1.2 Analysis Phase
As of the analysis phase, it started right after I had decided to use Microsoft Office
Access as the framework for the system. Based on all the information gathered and
given by the end user, this was the best solution. Two of the most prominent reasons
would be the fact that the system will be solely maintained by a computer teacher
and the emphasis by the end-user requesting the system to be easily maintainable.
Moreover, the system environment was very important in this phase as well. Based
on the teacher computer in the ICT lab with Microsoft Windows XP SP3, the RAM
usage must be low and the design of the system will be constrained by that.
Other than that, there were a list of identified features such as:
1. Insert New Student
2. Edit New Student
3. Delete New Student
4. Make Payment Record
5. Payment Inquiry
6. Overdue Fees Inquiry
23
3.3.1.3 Design Phase
Design Phase started off with the layout of the system. Since I was a teacher at
during the same time, I started off drawing the layout on a piece of paper.
Understanding the fact that human-computer interaction (HCI) is very important as
the end-user would be teachers with no programming experience, the design
approach was to ensure that it can be easily understood.
Other than that, since the system will be implemented on a basic computer, the
choices of multimedia elements were to be limited. The systems multimedia
elements were kept at the lowest to ensure the usability of the system. Still, there
were a few elements which I concluded as part of the HCI design and were carefully
applied throughout the system.
Figure 3.3.1.3.1 Easy to use main interface
24

Payment Receive
Cash
Students
Parents
Here are some of the icons used:
FutureKids Computer Learning Centre Logo
25
3.3.1.4 Implementation Phase
Next, the implementation phase started on 7th week. After five weeks of design
phase, the FutureKids Payment Record System was ready for production testing. It
was first tested on my personal computer on a Virtual Box Windows Technical
Preview Operating System. After that, the system was tested on Teachers PC1 in
ICT lab.
Since no new student will be registered until the new school term, old data was
inserted into the system to see the reliability of the system in order to troubleshoot
the system as requested by the supervisor. In the first round, no error was found and
every single button was able to perform as it was intended.
After the first series on testing, my supervisor, Mdm. Stella; requested me to try reset
and re-insert old data into the system. Just like the first trial, no error can be found
and the implementation was a success.
Figure 3.3.1.4.1 Inserting New Student
26
Figure 3.3.1.4.2 Inserting New Student
Figure 3.3.1.4.3 Edit Student Information
27
Figure 3.3.1.4.4 Entering New Payment Record
Figure 3.3.1.4.4 Student Payment Generator (PDF)
28
3.3.1.5 Maintenance Phase
As of maintenance phase, it cannot be done due to the fact that the system will only
be used when new students register. The maintenance phase was more to training of
teacher to use the system and to do the documentation for the system. Mdm. Stella
requested me to create a users manual for the end user so the features of the system
can be easily taught to the new workers in the future.
Figure 3.3.1.5.1 Users Manuals Content
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3.3.1.6 Gantt Chart
Figure 3.3.1.6 Gantt chart
30
3.4 Hardware and Software Maintenance Phase
During the schools yearend holiday, I was told to do an overall computer hardware
and software maintenance after a discussion with Mdm. Stella. I was given a months
time for the job but everything went right on place in twenty days. For the first 7
days, from 4th of November 2014 to 12nd November 2014; computer hardware
maintenance initiated. There were thirty six computers of different brands like Dell
and Asus with different processors ranging from Pentium Dual Core to Core i5.
Model
Intel Pentium Dual-Core E6800
Processor
Intel Pentium 4 HT 661
Intel Core i5-3470T
Intel Core i5-4570T
Some of the major issues found and repaired were:
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One computer had overheating issue.

1. I suspected the CPU heat sink was the culprit and I went straight
to the problem by removing the heat sink.
Figure 3.4.1 Pentium 4 HT Computer case without heat sink
2. I blew away the dust using the blower and clean it with a piece of
cloth.
Figure 3.4.2 Dust blower
3. After the cleaning process, I applied a thin layer of thermal paste.
32
Figure 3.4.3 Pentium 4 HT with Thermal Paste
4. Reinstalling the heat sink on the CPU.
Figure 3.4.4 PC without heat sink
5. Right after the installation, I stress tested the CPU with a software,
StressMyPC; for 15 minutes.
6. No major errors were found.
Five computers Power Supply Unit (PSU) were faulty after tested using the
PSU tester. Two of the PSU will produce electric spark right at the socket.
33
1. The PSUs were first removed from the chassis after the 24-pin
CPU Plug and 4-pin Processor were plugged off.
Figure 3.4.5 Motherboard 24-pin Plug
Figure 3.4.6 Processor 4-pin Plug
2. A brand new ATX 500 Watts PSU were installed
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Figure 3.4.7 ATX 500 Watt PSU
3. The 24-pin CPU Plug and 4-pin Processor were re-plugged

4. The computers were warm booted and stress tested the PSU with
StressMyPC with Full Ram and CPU Load for 15 minutes.
Figure 3.4.8 StressMyPC Interface
5. No errors were found.
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Figure 3.4.9 Removed Dell Proprietary PSU 235 Watt (Malfunctioned)
Two 80 mm fans of two of the computers were found to be faulty as well.

1. The fan was removed from the chassis after unplugged the fan 3pin power plug.
2. The new fan was tested by plugging the 3-pin power plug.
3. The new fan was installed in place of the old fan.
Figure 3.4.10 4-pin Female Power Plug to 3-pin Male Fan Power Plug
I was able to salvage some components from the inoperable computers. The
list of items salvaged and tested were:
1. DDR2-800 RAM 1GB 3 pieces (Samsung, Mushkin with timing
11-11-11)
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Figure 3.4.11 Two Samsung RAM
Figure 3.4.12 One Mushkin RAM
2. 8mm Chassis Fan 3 pieces (Assorted Brand)
Figure 3.4.13 8mm Chassis Fan
3. MSI Intel Motherboard (Socket 775) motherboard 1 piece
37
Figure 3.4.14 MSI Motherboard
4. 400 watts Power Supply Unit 3 pieces
Figure 3.4.15 Assorted PSU
5. Computer Power Cord (UK Plug) 2 pieces
38
For the rest of the first two weeks, I helped out with Mdm. Stella new table
arrangement. That was to prevent students from talking as one particular row behind
the class was the noisiest compared to other rows.
Other than that, I helped out with the ICT lab decoration for the next school term.
Next, a few plastic chairs were not in good condition and were replaced with new
chairs as well.
Starting from Day 11 to Day 20, computers were formatted and installed with the
software. A user account was setup in every single computer as well to prevent user
from changing settings without authorization.
The steps of computer software reinstallation were as below:
1. Hard Disk was reformatted with 2 partitions. Drive C for Operating
System and Drive D for Personal Files.
Figure 3.4.16 Setting up partitions.
2. Operating System was installed and activated on Drive C. On Windows

XP Professional SP3, additional SATA driver was required.
39
3. Proper graphic driver for each motherboard was installed.
Figure 3.4.17 Installing Nvidia Graphic Driver
4. Proper audio driver for each motherboard was installed.
Figure 3.4.18 Installing Realtek Audio Driver (Windows XP

Professional SP3)
40
5. NOD32 antivirus was installed.
Figure 3.4.19 Installing NOD32
6. Microsoft Office 2013 Professional (64-bit) with Volume License Key

was installed on every computer.
Figure 3.4.20 Installing Microsoft Office Professional 2013
41
7. All computer peripherals such as mouse and keyboard were tested. All
older mechanical mice were replaced by optical mice.
8. Every computer was stress tested with StressMyPC.
9. Every computer was defragmented with UltraDefrag.
Figure 3.4.21 Analyzing the hard disk
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3.5 Update and Improvisation of Teaching Plan
I was involved in Teaching Plan update and improvization as well. The teaching
plans for Transition and Form 1 that I was told to do were Microsoft Office Word
2013, Microsoft Office Excel 2013, Microsoft Office PowerPoint 2013 and
Microsoft Office Publisher 2013.
Figure 3.5.1 New WordArt Icon
Some of the improvements were listed as below:
New icons were taken
New screenshots were taken
Alternatives methods were included such as Keyboard Shortcut.
New teaching plan layout
Figure 3.5.2 New Microsoft Office Word Interface
43
As of the individual topics or elements that were identified as important for

Microsoft Office Word 2013 were:
SmartArt
Layout
Paragraph
Font and Font Size
Font type and Font Color

Microsoft Office PowerPoint 2013 were:
Slideshow design
Theme
Transitions
Animations
Slideshow rehearsal
Figure 3.5.3 New Slide Transitions

Microsoft Office Excel 2013 were:
Cell formatting
Height and Width
Cell Conditions
Formula
Graph
44
Figure 3.5.4 New Features like Recommended Charts and PowerView

Microsoft Office Publisher 2013 were:
Design template
Page Part
Borders & Accents
WordArt
Orientation
Ruler Guides
45
Figure 3.5.5 Brand new Publisher Interface
After sixteen days of hard work, the Teaching Plan for ICT class of 2015 was finally
done on 29th of December 2014. The teaching plan was finalized after showing to
Mdm. Stella and the teaching plan was compiled into one single PDF document and
was submitted to Mdm. Stella.
46
3.6 Finalizing FutureKids Payment Record System (Documentation)
On 30th of December 2014, Mdm. Stella requested me to help her with the system
implementation of the system. Mdm. Stella wanted me to help her with some student
data input and teach her on how to maintain the system. Since the beginning, the
system was designed to have ease-to-use as the most important component, the
process was not long and lasted for few hours. Mdm. Stella was able to comprehend
the overall workflow of the system and she was happy with my progress and thanked
me for helping her with the system.
Figure 3.6.1 The interface of FutureKids PR System
Other than teaching the functionality of the system to Mdm. Stella, I was instructed
to create a Users Manual for the system just in case she wish to refer to it in the
future. I was given a week for me to finish this users manual.
47
CHAPTER 4
SUGGESTIONS
It was a pleasant experience working with FutureKids Computer Learning Centre,

Miri Franchise at SMK Chung Hua for eighteen weeks from 8 th September 2014 to
9th January 2015. After working with FutureKids, I realized there are nothing much I
can nitpicking about. However, there are definitely elements and things that can be
improved to further increase the productivity and the quality of the company.
First off, I believe by increasing the amount of workers will definitely help to
improve the teaching experience. Since 1998, Mdm. Stella has been teaching for
FutureKids and from what I had learnt from her, the company had only hired three
teachers at maximum. This definitely makes the teacher to be stressful and unable to
fully focus on teaching. Moreover, with the extra teacher, FutureKids can even
organize multiple fieldtrips that help students to learn and observe from the industry
perspective.
Besides, I believe FutureKids should definitely include more software such as Adobe
Photoshop and Lightroom into the syllabi for different year of students. These are the
current highly sought after skills that meet the current market. I am quite certain that
students will be very happy in class to learn these sets of skills that benefit their
whole life.
48
Some of the skills that FutureKids are capable to teach are:

1. Graphic Design
2. Web Design
3. Database Management
4. Programming
These skills are considered important and although these skills cannot be taught to
students by 100 percent but FutureKids should definitely emphasize and linking the
importance of these skills to the current syllabi for different school years. This is to
ensure that students will realize the importance of Information and Communication
Technology so they will not waste their time during classes. By equipping students
with these skills, students are able to be outstanding compared to others and help
students to even secure a job in the future.
Figure 4.1 Top 10 IT skill sets
Besides, as for those students who longs to earn a living by themselves, they can
even be a freelancer to provide photograph editing or touchup service and so on.
Normally, students will face difficulties when it comes to these software but with our
help, we can break the barrier so that these students can know the basics and to even
further their skills with the help of internet.
49
Next, based on my experience with FutureKids Computer Learning Centre in Miri,

Sarawak; I believe it is an excellent company for diploma and bachelors degree
students who specialized in Information Technology or any related fields. The
working hour is just right and the pay for the internship is reasonable too as of
Semester 1 Session 2014/2015. With the available working scoop or training
programme, FutureKids can really be an excellent place for student to learn many
practical skills.
50
CHAPTER 5
CONCLUSION
Albert Einstein states that, The only source of knowledge is experience. My

industrial training semester for eighteen weeks was finally over. I am very grateful
for being able to work for FutureKids. Working in a company with such caliber is
definitely a wonderful experience. I get to learn a lot more about information
technology and ways to help people to understand many concepts using laymans
term.
First of all, I was able to be involved in teaching. Before I worked with FutureKids, I
thought teaching would be the easiest job in the world. Now, I realized that I was
totally wrong as I get to teach some of the classes which students were hardly paying
attentions. Many of times, students cannot comprehend many important terms like
CPU, input and output device and so on. As a teacher, I was to come out with many
different ways for students to absorb my teachings. I tried using colourful slides,
short video clips and even short animations for the sake of students understandings.
Other than that, I was able to improve my communication skills as well. By
constantly working with students, I was forced to open up myself in a good way. I
realized the importance of knowing my audience because everyone is different. For
example, the elite class in school behaves exceptionally well every day is totally
51
different as compared to the usual classes which make a lot of noise. I will need to
adapt to each class and give different responses to different situations.
Next, I was very happy to be involved in a mid-scale computer lab renovation. I was
to repair and renovate all the available computers in the lab. I was assigned to
disassembly all the computer in the lab and to do a thorough checkup. It took me
nine days to check and repair all the computers in the lab. Throughout the process, I
was able to recall many things that I had learned during the previous semesters with a
very practical way.
Throughout the process, I learnt the importance of time management as well. As this
was the first time for me to be in charge of so many computers, I found it very
stressful at first. Mdm. Stella gave me a lot of encouragements and I did not freaked
out. She taught me the importance of making the time worth it. I realized the
importance of making a schedule for the computer hardware and software
maintenance.
After 9 days of hard work, all the computers were finally in excellent condition.
Other than hardware maintenance, I was to reformat and reinstall all the available
computers too. Software reinstallations were much easier compared to hardware
maintenance. In order to ensure the stability of all computers, I ran StressMyPC on
all computers to do a stress test to ensure all computers were stable.
Furthermore, I learnt that end user would be the most important element of software
development. Before working with FutureKids, I had a bad habit of designing the
complex software that will incorporate many features without realizing the fact that
the user of the system will be the final judge of the system. Many of times, the
system will be functional but it became too complicated. The earlier development of
FutureKids Payment Record System was the exact proof for it.
In the beginning, I thought of creating the system using Visual Basic .NET because I
was familiar with the programming language. Besides, it will be easy for me to
maintain the system as well. Once I started explaining my concepts to Mdm. Stella,
she told me that she wanted me to create something simple because she would not
52
want to learn a programming language just because she wanted to maintain a new
payment record system. I was suddenly reminded of the importance of simplicity.
That was definitely an important moment that changed my thoughts on software
development.
Lastly, I get to know myself too throughout the internship semester. As Mdm. Stella
encouraged me to read and improve myself, I got to know more about my interest in
computer science. I found many articles on Artificial Intelligence (AI) were
fascinating. I also started to know that AI would definitely be something I would like
to work on next time.
Just like what the Danish philosopher, Sren Aabye Kierkegaard; had said: Life can
only be understood backwards; but it must be lived forwards, I firmly believe in the
importance of internship as we get to learn from the past and face new challenges in
the future. Without all these experiences, I believe I would never be able to face
tomorrow. Once again, I would like to express my towards my soon-to-be alma mater
that shaped my life in such a way.
Besides, I would also like to use this opportunity to express my heartfelt gratitude
towards all the lecturers who had shaped my life. I simply cannot imagine my life
without the guidance of all the professors as I was trying to find out my own interests
and personality. Words can never be enough to represent my thankfulness.
Teachers can change lives with just the right mix of chalk and
challenges.
Joyce Meyer
53

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SEMESTER 1 SESI 2014/2015

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By the grace of God

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Classroom Physical Dimension

CHAPTER 2 SCOPE OF INDUSTRIAL TRAINING

Overview of Industrial Trainings Scope

CHAPTER 3 CONTENT OF THE INDUSTRIAL TRAINING

Teaching Training Phase

Hardware and Software Maintenance Phase

Update and Improvisation of Teaching Plan

Finalizing FutureKids Payment Record System

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Conclusion of the Industrial Training

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FutureKids, Inc. is a privately held internationally franchised K12 educational

Figure 1.1.1 FutureKids Computer Learning Centres Logo

"Our mission is to help schools become future schools and

Figure 1.1.2 FutureKids Computer Learning Centres Mission

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The company currently offers professional development programs and K12

Computer skills would be just as important as learning how to

Figure 1.1.3 FutureKids Computer Learning Centres Branch in West Malaysia

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1.2 Organization Structure

FutureKids Computer Learning Centre, Miri Franchise is practically a very small

Figure 1.2.1 Organization Structure

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1.3 Companys Workforce

Mdm. Stella Chen

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1.4 Classroom Physical Dimension

Figure 1.4.1 ICT Lab Arrangement

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1.5 Business Nature

FutureKids Computer Learning Centre, Miri; is an educational franchise which with

Figure 1.5.1 Business Flow Chart

Based on my observations, the business flow chart for FutureKids Computer

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1.6 Target Customer

Since FutureKids Computer Learning Centre is an ICT educational company, its

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SCOPE OF INDUSTRIAL TRANING

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CONTENT OF THE INDUSTRIAL TRAINING

My Industrial Training can be divided into five different phases: Observation,

3.2 Observation Phase

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Figure 3.2.1 The mockup interface of the proposed system

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Figure 3.2.2 The main page of the PowerPoint Slides

Figure 3.2.3 Setting up Student User Account

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3.3 Teaching Training Phase

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3.3.1 FutureKids Payment Record System

3. To be able to generate parents contact information of those with excessive

4. To ensure the end user is able to maintain the system produced.

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