AURO UNIVERSITY OF

HOSPITALITY AND MANAGEMENT

A PROJECT ON
ORGANIZATIONAL BEHAVIOR
MBA
Block 1 SEM-1
Individual Paper
Submitted by: KANIKA SHAH
(MBA 14-16)
Submitted to: TANU NARANG(Module leader)

Acknowledgment

The Project Report is written in accordance with Masters of business administration

course prescribed by AURO UNIVERSITY. It has always been my sincere desire as a
management student to get the opportunity to express my views, skills, attitude, and
talent in which I am proficient. A project is one such avenue through which a student who
aspires to be a future manager does something creative. This project has given me a
chance to get in touch with the practical aspects of management. Therefore I would like
to thank AURO UNIVERSITY for including these submissions in the course work.

First of all i would like to thank TANU NARANG (Module Leader) who has given in
depth explanation about the module Organizational Behavior. I will always be thankful
for your in valuable advice.
Secondly, I would like to thank the people who have helped me during my project work
in giving depth guidance and gave us their time from their busy schedule.

CONTENTS
Aims and Objectives
Introduction
Organizational Behavior
Key concepts of Organizational Behavior
Interviews of top level, middle level and
middle level management

 AIMS AND OBJECTIVES:

i
ii
iii

To understand the concepts of organizational behavior and its application in

managing people.
To apply different approaches to organizational behavior and enhance the
human relationships within the organization.
Explore the relationships among the various components of organizational
behavior and their effectiveness.

INTRODUCTION:
Organizations are social systems. If one wishes to work in them or to manage them,
it is necessary to understand how they operate. Organizations combine science and
people-technology and humanity. Unless we have qualified people to design and
implement, techniques alone will not produce desirable results. Human behavior in
organizations is rather unpredictable. It is unpredictable because it arises from
peoples deep-seated needs and value systems. However, it can be partially
understood in terms of the framework of behavior science, management and other
disciplines. There is no idealistic solution to organizational problems. All that can
be done is to increase our understanding and skills so that human relations at work
can be enhanced.

ORGANIZATIONAL BEHAVIOR
Organizational behavior is field of study that investigates the impact that
individuals, groups and structure have on behavior within organization
It is the study and application of knowledge about how people act within
It broadly applies to all the types of organizations, such as business, government,
schools and services organizations.
OB covers the core topics of motivation, leadership behavior and power,
interpersonal communication, group structure and process, learning, attitude
development and perception, change process, conflict, job design and work stress.

 KEY ELEMENTS OF ORGANIZATIONAL BEHAVIOR:

People: needed for an organization
i Individual Employee
ii Dynamic relationships
iii Groups
iv People outside the organization
Structure: to have organized workings
i Hierarchy of Authority
ii Division of Labour
iii Span of Control
iv Speacialization
v Standardization
vi Formalization
vii Centralization
viii Complexity
Technology: people in organization use technology
i Long linked Technology
ii Mediating Technology
iii Intensive Technology
External Elements: each of the above factors are influenced by external
environment

TOP LEVEL MANAGER:

Top level managers are the head of an organization and their main focus in on making
organizations goals and polices, they are the ones who takes the major decisions for the
company.

Interviewee: Mr. Paresh Shah

Designation: Top manager (Amway, Surat)
Contact no.: +919824166365
Email id: pm_uniway@rediffmail.com

Introduction to managers organization and industry:

AMWAY (is an American company using multi-level marketing techniques, that sells a variety
of products, primarily in the health, beauty, and home care markets. Amway was founded in
1959 by Jay Van Andel and Richard DeVos. Based in Ada, Michigan, the company and family of
companies under Alticor reported sales of USD$11.3 billion for the year ending on December
31, 2012the seventh consecutive year of growth for the company. It is a DIRECT SELLING
INDUSTRY Direct selling is the sale of a consumer product or service, person-to-person, away
from a fixed retail location, marketed through independent sales representatives who are
sometimes also referred to as consultants, distributors or other titles.

NAM
E
Mr.
Paresh
Shah

QUESTION

REPLY

INFERENCES

QUALITY

How
do
communicate
with
your
employees
directly
or
through middle
level
staff?
Why?

Communication with
employees is done
through middle and
not directly. As proper
organization's
hierarchy
is
mainatined and Upper
management
can
easily
communicate
goals
and
assign
responsibilities
regarding
achieving
those goals to the
middle level and then
they can get the work
done
through the
employees.

Downward
Downward
communication
is Communicatio
followed there as in n
downward
communication there is
a clear-cut division of
responsibility
and
accountability.
Also
sometimes
subordinates
need
explanation
of
organizational policies
and procedures. In such
situations,
managers
rely on downward
communication
to
provide
necessary
explanations
and
analysis.

Do you involve
employees in
decision
making? Why?

Yes, we do involve
employees in decision
making so that the
exact solution to the
problem can be known
as eventually they are
the ones who has to
implement and work
on it.

Decisions are taken Participative

with the involvement management
of the employees I find
it as a good way of
taking decisions as it
would
improve
motivation
because
employees feel more
acceptedand involved
in the situation. Their
selfesteem,
job
satisfaction
and
cooperation with the
management will also
improve. This results
often
in
reduced.
conflict and stresses
more commitment to
goals,
and
better
acceptance of a change.

NAM
E

QUESTION

REPLY

INFERENCES

QUALITY

On what basis
do you provide
incentives
to
the employees?

We provide incentives
to employees on the
basis
of
their
performance and their
commitment level and
dedication
towards
their work.

How do you
maintain
the
interrelationshi
p amongst your
employees?

Maintaing
interrelationship
amongst
the
employees
in
an
important
factor
according to him and
they do it on regular
basis by assignming
them group tasks.

Providing Incentives is Motivation

one of the ways which
can
motivate
the
employees regardless
whteher
they
are
monetary
or
non
monetary. Incentives
would
anyways
increase performance
and
productivity,
employees
have
increased morale, job
satisfaction
and
involvement
in
organizational
functions. As a result,
employers experience
greater efficiency and
an increase in sales and
productivity. Through
workplace rewards and
incentives, employers
and workers enjoy a
positive and productive
work environment.
Interrelationship
Team building
amongst the employees
is very important as
they are the ones who
are working together
for most of the times
and also it would help
develop trust among
your
employees,
establish a stronger
bond
between
coworkers who might
blame one another
when problems arise
within shared business
projects. This bond can
help in increasing
collaboration
among

NAM
E

QUESTION

REPLY

INFERENCES

QUALITY

employees during daily

business
activities.
Thus it is important to
maintain
proper
interrelationship
amongst the employees
and create an happy
and friendly working
environment.
What do you
do to maintain
the enthusiasm
amongst
the
employees to
perform better?

Employees
perform
better whn they are
motivated and when
they are motivated
they work with more
enthusiasm
which
results
in
more
efficiency and here
inorder to keep them
enthusiased about their
work ther are given
short term goals and if
they accomplish them
within the given time
period they are given
incentives, and also
are
recognised
amongst
other
employees
which
makes
them
feel
motivated They are
also given regular
feedback about their
performance and their
involvement in the
decision making also
plays a major role in
motivating
the
employees.

Motivation
in
the Motivation
workplace is obviously
very
important.
Creating a motivating
environment
in
te
workplace
produces
happy
employees;
therefore low staff
turnover
and
absenteeism, enhanced
productivity, satisfied
customers and better
financial performance.

MIDDLE LEVEL MANAGER:

Middle management is the intermediate management of a hierarchical organization, being
subordinate to the senior management but above the lowest levels of operational staff.
Operational supervisors may be considered middle management
1) Interviewee: Nitigia Pachasia
Designation: Customer head (signature events)
Contact no.: +99879562951

Introduction to managers organization and industry:

Signature Events creates unique and memorable experiences. Every event we work on is a
special celebration that reflects our clients passion, personality and vision.

NAME
Ms.Nitigi
a
Pachasia

QUESTION
What methods
do you use to
prioritize work
assignments?

If you had an
underperformin
g
employee
reporting to you
how do you
address
the
situation?

How do you
manage
employees
performance?
How do you
give feedback
to
the
employees
about
their
performance?

REPLY
INFERENCES
QUALITY
It is as per the Here
the
work Planning.
requirement
of assignments are done
mangement and their as per the request of
deadlines.
the management as a
result they would plan
all the events properly
and according to the
planned
schedule
would do their work.
We bring the same to Under situations of Self efficacy
their Knowledge and underperformance the
give them sometime employees are given
and support in order knowledge and the top
to improve their management
and
performance.
other employees are
always
ready
to
support the employee
underperforming with
help when needed
which is a sign of
health
working
environment and help
the employee perform
better.
We monitor their Performance of the Performance
performance
and employees are rated appraisal
accuracy of work on reguarly which would
monthly basis, and at keep
alert
and
the end of the month working all the time
we have meetings and is also goo for the
and in the same organisation because
meeting we give it would increase the
them feedback.
efficiency . And on
the rating given to
them
after
due
monitoring of their
work they are given
feedback at the end of
the month so that they
can know where they
were good and what
has
to
improved
giving
feedback
motivates
the
employees.

NAME

QUESTION
Are
you
satisfied
with
the
working
environment of
your
organisation?

What do you
consider
the
most
challenging
thing being a
middle
level
manager?

REPLY
No, too much work
load, No proper
training is given and
political
environment
and
biases is felt in the
organization.

INFERENCES
She is not satisfied
with
working
environment as there
is no proper stress
management nor is
proper
training
provided and biases is
felt which would
create a negative
perceptionfor
the
organisation.
Connecting between Being the middle level
the top level and manager has to deal
bottom level.
with both the top and
the
bottom
level
which makes it a little
tough work as to in
terms
of
communication
(upward
communication)

QUALITY
Low
job
satisfaction

Poor
communicatio
n

2) Interviewee: Asmita Patel

Designation: Operation Manager( Amway)
Contact no: ++919727392363

Introduction to managers organization and industry:

AMWAY (is an American company using multi-level marketing techniques, that sells a variety
of products, primarily in the health, beauty, and home care markets. Amway was founded in
1959 by Jay Van Andel and Richard DeVos. Based in Ada, Michigan, the company and family of
companies under Alticor reported sales of USD$11.3 billion for the year ending on December
31, 2012the seventh consecutive year of growth for the company. It is a DIRECT SELLING
INDUSTRY Direct selling is the sale of a consumer product or service, person-to-person, away
from a fixed retail location, marketed through independent sales representatives who are
sometimes also referred to as consultants, distributors or other titles.

NAM QUESTION
REPLY
E
Mrs.
What methods We try to maintain FIFO
Asmita do you use to method and at the same time
Desai
prioritize work if there is any time frame
assignments?
given in , it is always given
priority.

If you had an
underperformin
g
employee
reporting to you
how do you
address
the
situation?
How do you
manage
employees
performance?
How do you
give feedback
to
the
employees
about
their
performance?

Try to find out reason for his

or her under performance
and we explain result of his
or her unerperformance on
management
and
we
motivate them.
We are having
various
performance mesaurements
each and every activity is
having weightage and on the
basis of that performance is
measured. And for feedback
each employee is personally
called and given feedback
about their performance and
are told about ways to
improve their performance.

INFERENCES

QUALITY

Here the work Time

assignments
are management
done on basis of
their
assignment
dates or time and as
mostly
the
important ones are
given
more
importance and are
finised.
Properly
Motivation
motivation is given
to employees so
that they can work
effectively
It is a unique way Feeling of
of
measuring belonginess
performance of the
employees but by
this
way
of
measuring
performance
and
giving
feedback
would motivate the
employees more as
it would have a
effect of personal
attention and a
feeling
of
belonginess would
be felt to the
employees resulting
in boosting their
morale
and
motivating them to
work
more
effectively
and
efficiently.

NAM
E

QUESTION

REPLY

INFERENCES

QUALITY

Are
you
satisfied
with
the
working
environment of
your
organisation?

Yes I am 100 % satisfied

withworking enviroment of
my
organisation.Working
Atsmopher, Co Worker,
Respect
to
staff,
Motivation
,Timing
Flexibility of work.

Positive
working
environment

What do you
consider
the
most
challenging
thing being a
middle
level
manager?

We have to get work done

from the staff under us and
at the same time report to
upper management. Now
here if staff under has not
fininshed there work and
Upper level management is
asking for report how to
communiacte to the upper
management that the report
has not been prepared in the
given time frame.

A pleasant and
positive
working
environment is key
to getting the most
out of employees.
With a positive
working
environment
productivity
increases and also
with it there would
be less problems or
absentism
and
turnover. Also in a
positive
environment
the
employees
are
always happy and
motivated to do
their work.
Sometimes in an
organisation such
things happen and
here the middle
level manager is in
a fixed position but
what I feel is it is
the duty of the
middle
level
manager to see and
monitor
whether
the work assigned
has been being
done or not and if
he does so such
situation would not
arise only.

2) Interviewee: Vaibhav Kanodai

Lack
of
coordination
.

Designation: Departmental Head

Contact No: +919099737375

NAME
Mr.
Vaibhav
Kanodi
a

QUESTION
What methods
do you use to
prioritize work
assignments?

If you had an
underperformin
g
employee
reporting to you
how do you
address
the
situation?

How do you
manage
employees
performance?
How do you
give feedback
to
the
employees
about
their
performance?

REPLY
Work assignments are
prioritized on the basis
of their imporatnce and
on the basis of the
deadline given for a
particular work.

If an underperforming
employee is reported
the reason behind
under performance is
known and efforts to
solve the reason for
their underperformance
are made and if
necessary training has
to be given then that
training is given to the
employee. And even
on various efforts of
improving
the
performance of the
employee it is not
improved
serious
measures are taken.
We
observe
the
performance of the
employees and it may
happen that sometimes
we cant be present to
see their performance
and that time we make
sure that we plan for
gathering information
that
is
clearly
understood
by
everyone involved and

INFERENCES
None of the work
assigned
in
the
organisation can be
ignored and it is very
important to prioritize
the work assignments
and for that the basic
most thing is proper
planning for the work
assigned.
Not all the employees
can perform well there
are some employees
who
are
under
performing so such
employees are known
and they are motivated
by various ways so that
they can also perform
well like the other
employees and for that
proper training and
development methods
are used.

QUALITY

Time
management

Training
and
development

It is a time consuming Performanc

way to measure the e
performance of the
employees but at the
same time is an accurate
way to measure their
performance and also
the method of giving
feedback is also good
because when a person
is
given
feedback
amongst
other

NAME

QUESTION

REPLY
applied fairly and in
that gathering feedback
to the employees is
given.

INFERENCES
QUALITY
colleageous can affect
the employee in either
positive or negative way
.

Are
you
satisfied
with
the
working
environment of
your
organisation?

Yes, I am satisfied with

the
working
environment of the
organisation as there is
a amazing employeeemployeer
relation
making
the
environment light and
happy and with the
help of various team
building
exercises
helps all the employees
of various departments
gel well and make the
working environment
happy.

The
working
environment plays an
important role in the
success
of
an
organisation with a
positive
working
environment
the
employes would be Job
more
motivated satisfaction
resulting
in
higher
productiity and lower
absentisim.

LINE MANAGER:
A line manager, sometimes called a direct manager, is a person who directly manages other
employees and is responsible for the administrative management of the individual as well as the
functional management.

1) Interviewee: Hitesh Patel

Designation: Sales Person (Nickunj)
Contact No: +91

NAME

QUESTION

REPLY

Mr.
Hitesh
patel

Do you get the real Yes,I do get the feeling of

feeling of teamwork?
teamwork
in
my
organization . Teamwork
is very important to get
the work done so helping
one another is the key for
our success.

INFERENCE QUALIT
S
Y
Proper
Teamwork
teamwork is
felt and which
leads
to
success
in
goal
achievement

2. Do you feel you are Pritorizing

the
work Generates a
recognized
on
the assigned to me and sense
of
organisiation? How?
seeking
help
and belonginess
communicating to my and infuses
immediate boss.
confience and
strength and it
palus
an
important role
in
development
of a person.
3. What motivates you? Yes, because the work I Proper
Monetary rewards or do is something I always dedication
non monetary rewards? wanted to do and with the and passion
motivation and supprt
from top management
makes the work more
enjoyable.
4. Are you satisfied with I am satisfied with the Proper
the work you do?
work I do as the satisfaction is
delegation of the work is attained
done according to the
inerest of the employees
and I enjoy the work I am
doing.
5. Do you feel your The work I am doing isnt Work done is
work is giving you giving me any stress as I being enjoyed
stress?
like the work I am doing and there is
and there is no over no stress
burden of work form the
management side.

Motivatio
n

Goal
oriented

Job
satisfactio
n

Self
motivated

2) Interviewee: Nirali Shah

Designation: Financial Officer ( Virtuous Retail, Surat)
Contact No: +919687253139

NAME
Ms.
Nirali
Shah

QUESTION
REPLY
Do you get the real No the feeling of
feeling of teamwork? teamwork is not really
felt.
Do you feel you are I dont feel much
recognized on the recognisition in my
organisiation? How? organization but still
im am satsfied with my
work
What motivates you? Both monetary and
Monetary rewards or non monetary rewards
non
monetary motivates me.
rewards?
Are you satisfied Yes, I am satisfied with
with the work you my work but very
do?
monotomous work and
gets boring sometimes.
Do you feel your No, it is not at all
work is giving you stressfull. I enjoy the
stress?
work I do and im
happy with it.

3) Interviewee:Deepak
Designation: Cashier (amway)
Contact No: +918000516755

INFERENCES
QUALITY
There in no proper Teamwork
teamwork.
Lack
of Job
recognisition but yet satisfaction
satisified with the
work
Monetary and non
monetary rewards
motivates

Motivation

Works hard but lack Job

of job rotation in the satisfaction
organisation.
Work is done with Self
passion and focus
motivated

NAME QUESTION
REPLY
INFERENCES
QUALITY
Mr.
Do you get the real Yes, the attribute of It motivates the Teamwork
Deepa feeling of teamwork?
teamwork is felt in the employees
k
organization.
Do you feel you are Yes,
I
feel
im
recognized on the recognised
in
the
organisiation? How?
organization because in
our organisation the
employees viewpoints
taken into consideration
in taking any business
decisions
What motivates you? I am more motived by
Monetary rewards or the monetary rewards
non
monetary given to me by the
rewards?
organisation.
Are you satisfied with Yes, I am very much
the work you do?
satisfied with my work.

Feeling
of
recognisition is
felt
which
motivates
the
employees.

Mtoivation

Money is the Goal

thing
which oriented
motivated him

Proper working
climate
and
required
decisions
facilities this.
Do you feel your work Yes, it is actually very Work load is high
is giving you stress?
stressfull work indeed.
and the tpe of
work
is
monotomous and
difficlut.

Job
satisfaction

Lack of self
compentenc
y