1805 King College Rd Apt F4 Daggsstan@yahoo.

com
Bristol,Tn 37620 H 423-764-3874
STANLEY W. DAGGS C 423-845-0430

OPERATIONS MANAGER / SUPERVISOR

Accomplished manager with a demonstrated ability to direct successful operations through effective leading, supervising, and
problem solving. Highly adept in areas of human resources, public relations, and training. Skilled in developing and
implementing immediate and long-term strategies to realize organizational goals. Possess highly regarded and sought-after
training and presentation abilities. Technically skilled; proficient in complex database systems.
Key competencies include:

• Procedure Development & Review • Training & Development • Communication Excellence

• Database System Applications • Analytical Problem Solving • Relationship Management
• Process Redesign & Implementation Safety & Security
Organization & Time Management • Team Building & Supervision

SELECTED ACCOMPLISHMENTS

Leadership / Interpersonal Skills

• Increased departmental efficiency and morale by training subordinates how to research regulations and access Internet
resources.
• Communicated diplomatically and effectively with counselors of numerous embassies and high-ranking Department of State
Representatives.
• Supervised staff of up to 25, providing operational expertise as well as training and development opportunities.

Project Management / Administration

• Implemented passport and visa guidelines for more than 30 foreign embassies.
• Relocated department to a new facility with zero interruption to daily operations.
• Remained focused, systematic, and assertive throughout improvement planning and execution.
• Negotiated critical passport and visa support for time-sensitive treaty inspection missions.
• Reviewed and revised operating procedure guidelines for several departments.
• Suggested, designed, and successfully implemented specific modifications for existing operations center.

Training
• Actively sought by supervisors to manage and train others on database functions and operation.
• Trained departmental staff and supporting personnel on digital photographic equipment and software.
• Increased documentation accuracy 100% through extensive staff training on additional job responsibilities.
• Cross-trained staff to locate and interact with more than 50 embassy counselors, improving efficiency and morale within the
office.

Technical
• Designed $1.7 million arms control database for status tracking in collaboration with developers.
• Tested and validated over 300 software system requirements and identified future system needs.
• Organized over 12 years of data, affecting hundreds of data fields, by establishing, writing and applying methods and
conditions.
• Completed the most comprehensive database audit of diplomatic and official credentials in agency history; awarded Army
Joint Service Achievement Meal.
 WORK EXPERIENCE

Quality Control Supervisor

Touchstone Wireless
Bristol, Tn 37620
Apr 2009 – Oct 2009

Cell Phone Technician

Touchstone Wireless
Bristol, Tn 37620
Apr 2008 – Apr 2009

General Relief / Extruder Assistant

Mars Pet Care, Manassas, Va

Support Manager
Wal Mart, Dumfries, VA

Passport and Visa Operations Manager

2000-2006
Defense Threat Reduction Agency, Fort Belvoir, VA
Lead and direct all daily operations of passport and visa application office. Review and certify U.S. diplomatic and official
credential requests. Investigate and seek resolution on discrepancies or inadequate documentation. Supervise staff of four
reviewers. Manage walk-in, telephone, and email inquiries regarding status requests, technical information, and processing
requirements. Direct and participate in annual reviews and audits of over 4,500 passport / visa files.

Airfield Safety Officer in Charge

1999-2000
HHC USASA Area III (EUSA), Camp Humphrey, Korea
Trained and supervised over 25 unit and aviation safety personnel in conducting daily safety and regulatory inspections of one
of the largest airfield operations in Korea. Revised standard operating procedures to better reflect operational needs and
aviation policy.

Squadron Plans Officer in Charge / Ammunition Officer / Squadron Driver Trainer 1995-1999
HHT 4/2 ACR, Fort Polk, LA
Supervised staff of six. Planned operations, exercises, and contingency plans. Monitored and updated emergency deployment
readiness exercises. Maintained and updated standard operating procedures. Ensured staff preparedness and allocated
resources for staff training. Maintained 100% accountability of all organizational and installation property, valued at over
$750,000, during major overseas deployment.

Operations Section Sergeant

1991-1995
159th Medical Company (Air Ambulance), Wiesbaden, Germany
Supervised staff of eight in providing first-response medical evacuation support for both military and civilian operations.
Trained air ambulance operators. Tracked and logged over 100 individual flight records and managed all administrative
reports. Responsible for installation property valued at more than $350,000.

Aviation Operations NCO

1990-1991
HHC, 4th Combat Aviation Battalion, Fort Carson, CO
Enhanced operational efficiency and staff training through personal visits throughout territory. Supervised staff of four.
Prepared, revised, and published staff planning calendars. Coordinated off-site educational opportunities.
 EDUCATION

Completed numerous hours of professional training, seminars, and workshops throughout career,
including specialized courses in leadership development and personnel management.

BA degree anticipated 2011  Columbia Southern University, Orange Beach, AL(Online)

COMPUTER SKILLS

Microsoft Windows XP, Microsoft Office Suite, Corel Draw, digital photographic software

MILITARY AWARDS

 Army Achievement Medal (6)  Good Conduct Medal (6)

 Army Commendation Medal (4)
 Professional Development Ribbon (2)
 Armed Forces Expeditionary Medal (1)
 United Nations Medal (1)
 Presidential Unit Citation (1)
 Defense Meritorious Service Medal (1)
 Korean Defense Service Medal ( 1)
 Over Seas Service Ribbon (3)
 Humanitarian Service Medal (1)
 NATO Medal (1)
 National Defense service Medal (1)
 Joint Service Award (1)
 Global War on Terrorism Service Medal (1)