Peter D.

Nathan
5950 Benjestown Rd Memphis, TN 38127 Home: 901-358-4901 Cell: 901-497-5431 Peternathan2020@gmail.com

Administrative Assistant-Office Manager-Customer Service

Profile
Navy Personnel Specialist with over 20 years in administrative, records management, finance and customer service support professional. Offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner with excellent process improvement skills who readily embraces change. Integrated team leader or member, can independently meet or exceed expectations. Able to juggle and manage multiple priorities and meet tight deadlines without compromising quality. Consistently meets customer needs while support company goals.

Education
Military Army Basic Training 71L10 Administrative Assistant Navy Basic Training Personnelman A School Civilian Associates of Arts Degree, University of Maryland University College, Adelphi Maryland Currently enrolled in a Sport and Leisure Management Bachelors degree program at the University of Memphis

Key Skills
Office Skills: Office Management Records Management Database Administration MS Word MS Excel MS PowerPoint SMS Platforms Secret, Valid through Spreadsheets/Reports Event Management Calendaring Front-Desk Reception Executive Support Travel Coordination

Computer/Software Skills:

MS Outlook MS Access IMAPMIS Social Media Jun 2015

NSIPS Citrix Eclient

NEAS DEERS OTOOLS

Security Clearance

Experience
Rusty Wallace Racing Exeperience, Account Executive/Driving Instructor, Mar 12 Present Introduce businesses and individuals to the opportunities and beneficial marketing opportunities using NASCAR racing experiences. Created various employee enrichment programs and designed various customer engagement programs that resulted in a positive working environment and increased sales and presented a new top of mind marketing option for businesses. Instructed over 300 drivers in the proper operation of a NASCAR with zero accidents. urSOmobile, Electronic Marketing Firm, CEO/Founder, May 11 May 12 Work with business to increase exposure to new customers and increase traffic flow with existing customers via various electronic marketing platforms and tools. Selling electronic marketing tools to small to medium sized businesses. Specializing in SMS (Text Message) notification, website development, search engine optimization, social media platforms and application development on both the Droid and iTunes markets. Using personal marketing skills developed a referral group of over 500 small business professionals. Navy Personnel Command, United States Navy Terminal leave from March thru July. United States Navy (Deployment-Operation New Dawn) Individual Augmentee, Mar 10 Mar 11 Responsible for the processing of various claims and benefits submitted by local residents and the Iraqi government located in the Central region. Collaboratively worked with peers/superiors to ensure accountability and validation of over 71 million in monetary transactions. Maintained detailed accounting of financial transactions processed for over 900 requested projects. Well versed in the use of Microsoft Excel to track finances as well as prepared memorandums for requests or approvals. Retired Active Duty Jul 11

Peter Nathan Page 1

 Navy Personnel Command, United States Navy

Reserve Officer Accessions, Jun 08 Mar 10

Handled multifaceted Navy Reserve Officer program processor. Produced detailed career statements of service, processed new accession documents from recruiting command and designation change. Perform various human resources functions related personnel actions, records maintenance and updates as well as technical review of service records. Reviews and examines requests for personnel action to ensure accuracy. Regularly review service records for retirement qualification. Research and gather background information to clarify issues. Detail oriented involving technical process and procedures to ensure proper steps are followed. Regularly communicates with Sailors to obtain information or documentation to complete in processing. Maintain and manage database for over 35,000 personnel records. Provide customer assistance to Sailors and civilians on applicable processes and procedures. Well versed in Navy instructions and DoD regulations. Determine qualification of Sailor benefits or entitlements and ensure enrollment is completed in a timely manner. Determine necessary documentation required to complete transactions as applicable. Make recommendation to superiors on best course of action to resolve issues or conflicts. Prepare and process memorandums or documentation for review and signature. Regularly communicate with customers in person, telephone, email and mail. Maintained and organized personnel files, reports, memorandums, correspondence as well as instructions. Ability to verbally explain processes and procedures to provide pertinent information related to specific programs. Ability to make decisions, resolve conflicts or discrepancies based on knowledge of personnel processes, rules, regulations, instructions and procedures. Navy Operational Support Center Guam Military Personnel Supv, Jan 05 Jun 08 First staff member assigned to the first overseas Navy Reserve Center. Responsible for all career development requirements for over 210 reserve Sailors assigned from 12 different countries. Perform various human resources functions related personnel actions, records maintenance and updates as well as technical review of service records. Reviews and examines requests for personnel action to ensure accuracy. Regularly communicates with Sailors to obtain information or documentation to complete in processing. Provide customer assistance to Sailors and civilians on applicable processes and procedures. Well versed in Navy instructions and DoD regulations. Determine qualification of Sailor benefits or entitlements and ensure enrollment is completed in a timely manner. Determine necessary documentation required to complete transactions as applicable. Make recommendation to superiors on best course of action to resolve issues or conflicts. Prepare and process memorandums or documentation for review and signature. Regularly communicate with customers in person, telephone, email and mail. Maintained and organized personnel files, reports, memorandums, correspondence as well as instructions. Ability to verbally explain processes and procedures to provide pertinent information related to specific programs. Ability to make decisions, resolve conflicts or discrepancies based on knowledge of personnel processes, rules, regulations, instructions and procedures. Commander Central Command/5th Fleet Bahrain IRAQI Desk Officer, Nov 03 - Jan 05 Facilitated the bi-annual rotation of 267 Individual Augmentees to the Iraqi theater for various Joint Force command missions. Funds manager for $2.3 million Annual Duty for Training fund and arrival/placement coordinator for reserve members brought over to Bahrain to support the evacuation of civilian personnel. Well versed in Navy instructions and DoD regulations. Prepare and process memorandums or documentation for review and signature. Regularly communicate with customers in person, telephone, email and mail. Maintained and organized personnel files, reports, memorandums, correspondence as well as instructions. Ability to verbally explain processes and procedures to provide pertinent information related to specific programs. Ability to make decisions, resolve conflicts or discrepancies based on knowledge of personnel processes, rules, regulations, instructions and procedures. Personnel Support Detachment Port Hueneme Leading Petty Officer, Feb 99 Nov 03 Responsible for the management and maintenance of over 1,000 enlisted and officer service records. Navy advancement exam eligibility verification for over 400 eligible members annually. Perform various human resources functions related personnel actions, records maintenance and updates as well as technical review of service records. Reviews and examines requests for personnel action to ensure accuracy. Regularly review service records for enlistment or retirement qualification. Research and gather background information to clarify issues. Detail oriented involving technical process and procedures to ensure proper steps are followed. Regularly communicates with Sailors to obtain information or documentation to complete in processing. Maintain and manage database for over 1,000 personnel records. Provide customer assistance to Sailors and civilians on applicable processes and procedures. Well versed in Navy instructions and DoD regulations. Determine qualification of Sailor benefits or entitlements and ensure enrollment is completed in a timely manner. Determine necessary documentation required to complete transactions as applicable. Make recommendation to superiors on best course of action to resolve issues or conflicts. Prepare and process memorandums or documentation for review and signature. Regularly communicate with customers in person, telephone, email and mail. Maintained and organized personnel files, reports, memorandums, correspondence as well as instructions. Ability to verbally explain processes and procedures to provide pertinent information related to specific programs. Ability to make decisions, resolve conflicts or discrepancies based on knowledge of personnel processes, rules, regulations, instructions and procedures. Navy Reserve Center Port Hueneme Pay Supv, Career Counselor, Feb 95 Feb 99 Review and process monthly pay transactions for over 1,000 Navy reserve personnel with annual budget over $3.6

Peter Nathan Page 2

million. Processed bonuses, facilitated and coordinated career development boards, tracked over 300 temporarily rated personnel. Processed gains, losses and transfers of military personnel assigned. Reviewed and processed reenlistments regularly. Conducted and facilitated non-prior accessions for newly enlisted Sailors and their families. Provide customer assistance to Sailors and civilians on applicable processes and procedures. Well versed in Navy instructions and DoD regulations. Determine qualification of Sailor benefits or entitlements and ensure enrollment is completed in a timely manner. Determine necessary documentation required to complete transactions as applicable. Make recommendation to superiors on best course of action to resolve issues or conflicts. Prepare and process memorandums or documentation for review and signature. Regularly communicate with customers in person, telephone, email and mail. Maintained and organized personnel files, reports, memorandums, correspondence as well as instructions. Ability to verbally explain processes and procedures to provide pertinent information related to specific programs. Ability to make decisions, resolve conflicts or discrepancies based on knowledge of personnel processes, rules, regulations, instructions and procedures. Personnel Support Detachment NAS JRB NOLA Customer Service Supv, Feb 93 Feb 95 Responsible for the supervision of the processing of military pay documents and the issuance of military and dependent identification cards. Directly accountable for over 3,000 service records and the various update of those records. Provide customer assistance to Sailors and civilians on applicable processes and procedures. Well versed in Navy instructions and DoD regulations. Determine qualification of Sailor benefits or entitlements and ensure enrollment is completed in a timely manner. Determine necessary documentation required to complete transactions as applicable. Make recommendation to superiors on best course of action to resolve issues or conflicts. Prepare and process memorandums or documentation for review and signature. Regularly communicate with customers in person, telephone, email and mail. Maintained and organized personnel files, reports, memorandums, correspondence as well as instructions. Ability to verbally explain processes and procedures to provide pertinent information related to specific programs. Ability to make decisions, resolve conflicts or discrepancies based on knowledge of personnel processes, rules, regulations, instructions and procedures. Personnel Support Detachment Philadelphia General Clerk, Feb 92 Feb 93 Third shift intake clerk responsible for processing gain events for newly reported personnel. Tracked light/limited duty personnel to prepare them to be made fit for full duty or medically retired. Annual training payment processing. Processed collections for prisoners, overpayment of do-it-yourself moves and home lay-a-way program. Provide customer assistance to Sailors and civilians on applicable processes and procedures. Familiarized with Navy instructions and DoD regulations. Determine necessary documentation required to complete transactions as applicable. Make recommendation to superiors to resolve issues or conflicts. Regularly communicate with customers in person, telephone, email and mail. Maintained and organized files, reports, memorandums, correspondence as well as instructions. Ability to verbally explain processes and procedures to provide pertinent information related to specific programs or entitlements. Ability to make decisions, resolve conflicts or discrepancies based on knowledge of personnel processes, rules, regulations, instructions and procedures.

Achievements
Toastmaster Competent Communicator Navy Commendation Medals 3 Navy Achievement Medals 9 Army Commendation Medal Army Achievement Medal Overseas Service Medals 4 Navy Good Conduct Medals 6 Outstanding Volunteer Service Medal Navy Expeditionary Medal Armed Forces Reserve Medal W/ Silver Hour Glass Expert Pistol Expert Rifle Armed Forces Expeditionary Medal Armed Forces Service Medal Sailor of the Quarter 6 Sailor of the Year 3

Provided upon request:

Personal and Professional references Evaluations

Peter Nathan Page 3

Military training record Academic transcripts

Peter Nathan Page 4