S Set the Tone

Enthusiastic sound of Voice Opening Spiel

Give the customer a reason to listen
E Examine the Needs

Offer Discussion
Paraphrase and ensure customer understanding
Active Listening
L Leverage the WINs

Just imagine
Features bridges the benefits
Bring the need forward to the customer
Give impact to the customers decision to buy
Pag-nag avail po kayo ngayon, bibigyan po naming
kayo ng bill rebate
L Lock the Sale

Kami na din po and mag-process nito

Would you like me to process the availment na po
Tell the customer what you can do by linking the
customers need to the solution
All we need if your verbal confirmation
E Ease concerns

I-D-O handling
Dont worry.
May reference number po akong i-proprovide as
reference of our transaction
This is just a special offer and we cannot assure you
na we have the same offer with our Globe Store
VERIFY THE ACCOUNT: 3 Primary OR 2 Primary + 1
Secondary
R Recap

Details of the Sale

Provide disclaimer to avoid future complaints
DONT FORGET: To get the email address for HOOQ
activation
Wrap-up and Closing Spiel