TNG CNG TY VIN THNG MOBIFONE

CNG HA X HI CH NGHA VIT NAM

c lp - T do - Hnh phc

S........../MOBIFONE-QLHM
V/v: Hiu chnh mt s ch tiu cht lng mng
Tng Cng ty nm 2015.

Knh gi

H ni, ngy

thng 06 nm 2015

- Trung tm Mng li Mobifone min Bc, min Trung, min Nam

- Trung tm Qun l, iu hnh mng (NOC)
- Trung tm Dch v a phng tin v gi tr gia tng Mobifone

Cn c vn bn s 250/MOBIFONE-HKT ngy 21/01/2015 v vic: Ch tiu cht

lng li cng ty nm 2015.
Cn c theo di s liu thc t mng li cng ty Qu 1 nm 2015v sau mt s pha
trin khai nng cp thit b, Tng Gim c Tng Cng ty cho php hiu chnh mt s ch
tiu cht lng mng li nm 2015 nh sau:
ST
T

Tn tham s

Cht lng mng li

1
2
3
4
5
6
7
8
9

T l thit lp cuc gi thnh cng (%)

T l rt cuc gi (%)
T l BadCell 2G (%)
T l thit lp phin data thnh cng (%)
T l rt phin data (%)
T l BadCell 3G (%)
kh dng KD 2G (%)
kh dng KD 3G (%)
T l tng s tnh t cht lng (%)
T l x l cnh bo trn mng

10
II

Cht lng dch v gi tr gia tng

T l x l tin nhn thnh cng ca
SMSC(%)
T l x l cuc gi thnh cng trn Call
Node (%)
T l gi bn tin SMS sang SMSC thnh
cng (%)
T l pht bn tin qung b thnh cng (%)

T l x l request thnh cng (%)

1
2
3

Tn KPI

Mc Tng Cng ty, trung

tm

CSSR2G
CDR2G
BadCell2G
PASR3G
PADR3G
BadCell3G
DKD2G
DKD3G
QoSP
Alarm_CLR

99%
0.55%
4%
98.5%
0.85%
4%
99.5%
99.5%
80%
95%

SMS_SR

94.5%

FR_CPR

99%

MCA_SR

98%

LI_BMS
VasGate_SR
R

97%
99%

(Chi tit ti ph lc nh km).

Yu cu cc n v trin khai theo cc ch tiu cht lng ban hnh.
Ni nhn:
KT.TNG GIM C
- Nh trn;
PH TNG GIM C
- TG (b/c);
- B.PTML,VP (p/h);
- Lu VT, B.QLHM;
Ban QLHM
Trnh k

NGUYN BO LONG

PH LC

CNG THC TNH TON CC CH TIU MNG LI

(Km theo cng vn s:
I.

/MOBIFONE-QLHM ngy thng 4 nm 2015

CC CH TIU NH GI

1. T l thit lp cuc gi thnh cng 2G (CSSR2G)(%):

CSSR2G 100% * (1

SDCCH _ Block
SDCCH _ Drop
TCH _ Assign
) * (1
)*
SDCCH _ Re quest
SDCCH _ Assign TCH _ request

2. T l rt cuc gi 2G (CDR 2G)(%)

CDR 2G 100% *

TCH _ Drop
TCH_Assign Incomming_ Succ_HO - Outgoing_s ucc_HO

3. T l BadCell 2G (BadCell2G) (%)

BadCell 2G 100% *

Badcell 2G
TotalCell 2G

Cch nh gi: Mt Cell 2G l Badcell2G khi trong 7 ngy lin tc tha mn cc

iu kin sau:
-

CSSR2G95% hoc CDR2G5% vi tn sut 3 gi/ngy

Lu lng Voice c ngy ca Cell3Erlang

4. T l thit lp phin data thnh cng 3G (PASR3G) (%):

PASR 3G 100% *

TotNoRRC Connection SuccessPS NoRABAssig nment Re spondPS

*
ToNoRRC Connection AttemptsPS NoRABAssig nment Re questPS

5. T l rt phin data 3G (PADR3G)(%)

PADR 3G 100% *

TotRABAbno rmalPS
TotRABAbno rmalPS TotRABNorm alPS

6. T l BadCell 3G (BadCell3G) (%)

BadCell 3G 100% *

Badcell 3G
TotalCell 3G

Cch nh gi: Mt Cell3G l Badcell3G khi trong 7 ngy lin tc tha mn cc iu

kin sau:
-

PASR3G95% hoc PADR3G5% vi tn sut 3 gi/ngy

Lu lng Data c ngy ca Cell3G 1MB

7. kh dng 2G (KD2G) (%)

KD2G 100% * (1

T _ UnAvail
)
T _ Avail

8. kh dng 3G (KD3G) (%)

KD3G 100% * (1

Unavailable _ time
)
3600 * 24

9. T l tng s tnh t cht lng (QoSP)(%)

QoSP=100 (

S t n h t c h t l ng
)
T ng s t nh

Mt tnh t cht lng nu t cc ch tiu di y, theo vng th trng

Ch tiu mng li 2015
Tnh
ST

Tn tham s

Tn KPI

thuc
Vng
V1, V2,
c Bit

Tnh

Tnh

thuc

thuc

Vng

Vng

V3

V4

T l thit lp cuc gi thnh cng (%)

CSSR2G

99.25%

99%

98.5%

T l rt cuc gi (%)

0.5%

0.65%

0.85%

T l BadCell 2G (%)

CDR2G
BadCell2

3%

4%

5%

PASR3G

99%

98.5%

98%

PADR3G
BadCell3

0.75%

0.85%

1%

3%

4%

5%

99.5%
99.5%

99.5%
99.5%

99.5%
99.5%

T l thit lp phin data thnh cng

(%)
T l rt phin data (%)

T l BadCell 3G (%)

7
8

kh dng KD 2G (%)
kh dng KD 3G (%)

G
KD2G
KD3G

Phn loi vng th trng (theo vn bn s 6516/VMS KH-BH ngy 04/12/2014

v vic: Phn vng th trng 2015)
Vng
V1
Vng c
bit
V2
V3

V4

Tnh
TP. HCM, Nng, Cn Th, Vng Tu
H Ni
Hu, Qung Nam, Khnh Ha, Vnh Long, Hu Giang, ng
Thp, Hi Phng, Bnh Dng, ng Nai, Long An
Bnh nh, Qung Ngi, Ph Yn, c Lc, c Nng, Gia
Lai, KonTum, Qung Tr, Tin Giang, Tr Vinh, Sc Trng,
An Giang, Kin Giang, Bn Tre, Qung Ninh, Hi Dng,
Ty Ninh, Ninh Thun, Bnh Thun, Lm ng, Bnh Phc,
H Tnh, Thanh Ha, Ha Bnh, in Bin, Sn La, H Nam,
Ninh Bnh, Vnh Phc, Ph Th, Ngh An, Yn Bi, Lo Cai,
Lai Chu, Qung Bnh, Bc Liu, C Mau, Bc Ninh, Hng
Yn, Thi Bnh, Cao Bng, Nam nh, Thi Nguyn, Bc
Giang, Lng Sn, Tuyn Quang, Bc Cn, H Giang

10. T l x l cnh bo trn mng Core (Alarm_CLR)(%)

S
lng
4
1
10
21

27

Alarm_CLR 100% * (1

Critical QuaHan + Major QuaHan

)
Tong Alarm Critical & Major

Trong
Critical QuaHan :S Alarm Critical mng Core ko di qu 2h
Major QuaHan : S Alarm Major mng Core ko di qu 3h
TongAlarm Critical&Major : Tng s Alarm Critical v Alarm Major mng
core.
*Phm vi nh gi: s liu nh gi l cc Alarm xut hin trn cc Node mng
Core v c ng b t cc OMC v NMS.

II.

CH TIT CC CNG THC TNH

1. T l thit lp cuc gi thnh cng 2G (CSSR2G)(%)

CSSR_2G(%)=100*(1-SDCCH_Block/SDCCH_request) * (1-SDCCH_Drop/SDCCH_Assign)*
(TCH_Assign/TCH_request)
Huawei Counter Id
SDCCH_Block
1278087419-1278087421
SDCCH_Request
1278087419
SDCCH_Assign
1278087421
SDCCH_Drop
1278072520
TCH_Assign
1278087432
TCH_Request
SDCCH_Block
SDCCH_Request
SDCCH_Assign
SDCCH_Drop
TCH_Assign
TCH_Request

SDCCH_Block
SDCCH_Request
SDCCH_Assign
SDCCH_Drop
TCH_Assign
TCH_Request
SDCCH_Block

SDCCH_Request
SDCCH_Assign
SDCCH_Drop

TCH_Assign
TCH_Request
SDCCH_Block
SDCCH_Request
SDCCH_Assign
SDCCH_Drop

TCH_Assign
TCH_Request

1278087425+1278087430
ZTE Counter Id
C900060005+C900060007
C900060003
C901250014
C901070050 + C901070007
C901260088 + C901270088 + C901260063 + C901270063
C901260088 + C901270088 + C901260063 + C901270063 + C901260064 +
C901270064 + C901260089 + C901270089
Ericsson Counter Id
ccongs
ccalls
cmsestab
cndrop-cnrelcong
tcassall
tassall
Alcatel Counter Id
a) SDCCH_Block= MC04 nu MC148>= MC964+ MC02b+MC02c + MC02e
+MC02f+MC02g + MC02h+MC02i + MC01;
b) SDCCH_Block=(MC04 + MC148) (MC964+ MC02b+MC02c + MC02e
+MC02f+ MC02g + MC02h+MC02i + MC01) nu MC148< MC964+
MC02b+MC02c + MC02e + MC02f +MC02g + MC02h+MC02i + MC01;
MC04+MC148
MC01+MC02
a) SDCCH_Drop= MC137+MC138+MC07 nu MC138 <= MC02e + MC02h +
MC01;
b) SDCCH_Drop= MC137+ MC02e + MC02h + MC01+MC07 nu MC138 >
MC02e + MC02h + MC01;
a, TCH_Assign = MC703+ MC812 nu MC718> MC703+ MC812
b, TCH_Assign = MC718 nu MC718<= MC703+ MC812
MC703+ MC812
NSN Counter Id
sdcch_busy_att-tch_seiz_att_due_sdcch_con
sdcch_seiz_att
sdcch_assign + sdcch_ho_seiz
sdcch_radio_fail + sdcch_rf_old_ho + sdcch_user_act +sdcch_bcsu_reset+
sdcch_netw_act + sdcch_abis_fail_call+ sdcch_abis_fail_old+ sdcch_bts_fail
+sdcch_lapd_fail + sdcch_a_if_fail_call +sdcch_a_if_fail_old t3101_expired
succ_tch_seiz_call_attempt
tch_requests_call_attempt

2. T l rt cuc gi 2G (CDR 2G)(%)

CDR_2G(%)=100*(TCH_Drop/(TCH_Assign+Incomming_succ_HO-outgoing_succ_HO))
Huawei Counter Id
TCH_Drop
1278087428+1278087433+1278087437
Incomming_succ_HO
1278080467+1278078459+1278082436
outgoing_succ_HO
1278079528+1278081557+1278083469
TCH_Assign
1278087432
ZTE Counter Id
TCH_Drop
C901070015 + C901070016 + C901070017 + C901070018 + C901070019
+C901070020 + C901070021 + C901070102 + C901070108+ C901070036 +
C901070037 + C901070038 + C901070039 + C901070040 +C901070041 +
C901070042 + C901070069 + C901070099 + C901070105 + C901070109
Incomming_succ_HO
C900060098+C900060102+C900060120
outgoing_succ_HO
C900060094+C900060096+C900060120
TCH_Assign
C901260088 + C901270088 + C901260063 + C901270063
Ericsson Counter Id
TCH_Drop
thndrop + fndrop + tfndropsub + thndropsub
Incomming_succ_HO
(sumihosucc-sumiabsucc-sumiawsucc) + (sumeihosucc-sumeiabsuccsumeiawsucc)
= sum (hoversuc hosucbcl hosucwcl) group by neighbor cell
outgoing_succ_HO
(sumohosucc-sumoabsucc-sumoawsucc)+( sumeohosucc-sumeoabsuccsumeoawsucc)
= sum (hoversuc hosucbcl hosucwcl) group cell
TCH_Assign
tcassall
Alcatel Counter Id
TCH_Drop
MC14c + MC739 + MC736 + MC993 + MC994 + MC621 + MC996 + MC995
+ MC921c
Incomming_succ_HO
MC717a+MC717b
outgoing_succ_HO
MC712
a, TCH_Assign = MC718 nu MC718< =MC703+ MC812
TCH_Assign
b, TCH_Assign = MC703+ MC812 nu MC718>MC703+ MC812
NSN Counter Id
TCH_Drop
drop_after_tch_assign - tch_re_est_assign
Incomming_succ_HO
Outgoing_succ_HO
TCH_Assign

msc_i_succ_ho + msc_ho_wcdma_ran_succ+ bsc_i_succ_ho +

bsc_i_int_succ_ho_to_ext
msc_o_succ_ho+ msc_to_wcdma_ran_succ_tch_ho+ bsc_o_succ_ho +
bsc_o_succ_ho_to_ext+int_succ_ho_to_ext
succ_tch_seiz_call_attempt

3. T l thit lp phin data thnh cng 3G (PASR3G) (%)

PASR 3G(%)=100*(TotNoRRCConnectionSuccessPS/
TotNoRRCConnectionAttempsPS)*( NoRABAssignementRespondPS/NoRABAssignementRequestP
S)
Huawei Counter Id
TotNoRRCConnectionSuccessPS 67179460+67179459+67179465+67179464
TotNoRRCConnectionAttempsPS

67179332+67179331+67179337+67179336

NoRABAssignementRespondPS
NoRABAssignementRequestPS

67179925+67179926+67179927+67179928
67179921+67179922+67179923+67179924
ZTE Counter Id
C310080170+C310080171+C310080172+C310080173+C31008017
7+C310080178+C310080179+C310080180
(C310080001+C310080002+C310080003+C310080004+C31008000
8+C310080009+C310080010+C310080011)(C310080023+C310080024+C310080025+C310080026+C31008003
0+C310080031+C310080032+C310080033)
C310100736+C310100739+C310100752+C310100768
C310090277+C310090280+C310090293+C310090309
Ericsson Counter Id
pmtotnorrcconnectreqpssucc

TotNoRRCConnectionSuccessPS
TotNoRRCConnectionAttempsPS

NoRABAssignementRespondPS
NoRABAssignementRequestPS
TotNoRRCConnectionSuccessPS
TotNoRRCConnectionAttempsPS
NoRABAssignementRespondPS
NoRABAssignementRequestPS
TotNoRRCConnectionSuccessPS

TotNoRRCConnectionAttempsPS

NoRABAssignementRespondPS
NoRABAssignementRequestPS

pmtotnorrcconnectreqps-pmnoloadsharingrrcconnps
pmnorabestablishsuccesspacketinteractive
pmnorabestablishattemptpacketinteractive
NSN Counter Id
M1001C26 - M1001C27 + M1001C28 - M1001C29 + M1001C36 M1001C37 + M1001C38 - M1001C39 + M1001C50 - M1001C51 +
M1001C52 - M1001C53 + M1001C54 - M1001C55 + M1001C56 M1001C57 - M1001C560 - M1001C556 - M1001C567 M1001C555 - M1001C561 - M1001C570 - M1001C568 M1001C571
M1001C26 + M1001C28 + M1001C50 + M1001C36 + M1001C38 +
M1001C52 + M1001C54 + M1001C56 - M1001C580 - M1001C575
- M1001C587 - M1001C576 - M1001C581 - M1001C590 M1001C560 - M1001C556 - M1001C567 - M1001C555 M1001C561 - M1001C570 - M1001C568 - M1001C571 M1001C588 - M1001C591
M1001C141 + M1001C142 + M1001C171 + M1001C172 +
M1001C801 + M1001C802 + M1001C804 + M1001C805
M1001C141 + M1001C142 + M1001C171 + M1001C172 +
M1001C431+ M1001C432 + M1001C433 + M1001C801 +
M1001C802 + M1001C804 + M1001C805 + M1001C185 +
M1001C186 + M1001C187 + M1001C188 + M1001C190 +
M1001C396 + M1001C397 + M1001C191 + M1001C192 +
M1001C193 + M1001C194 + M1001C196 + M1001C398 +
M1001C693 + M1001C694 + M1001C695 + M1001C179 +
M1001C180 + M1001C181 + M1001C182 + M1001C184

4. T l rt phin data 3G (PADR3G)(%)

PADR 3G(%)=100*(TotRABAbnormalPS/(TotRABAbnormalPS+ TotRABNormalPS))
TotRABAbnormalPS
TotRABNormalPS
TotRABAbnormalPS

TotRABNormalPS

TotRABAbnormalPS
TotRABNormalPS

TotRABAbnormalPS

TotRABNormalPS

III.

Huawei Counter Id
67179781 - 73421883 -73422166 73421886
67179782 -73421882 + 73421766 + 67192584+73422166+73421886
ZTE counter Id
C310241254+C310241255+C310241256+C310241257+C310241258+C3102
41259+C310241260+C310241261+C310241262+C310241263+C310241264
+C310241265+C310241266+C310241267+C310241268+C310241269+C31
0241270+C310241271+C310241272+C310241273+C310241274+C3102412
75+C310241276+C310241277+C310241278+C310241279+C310241280+C
310241281+C310241282+C310241283+C310241284+C310241285+C31024
1286+C310241287+C310241288+C310241289+C310241290+C310241291+
C310241292-C310282103-C310282104-C310282105-C310282106C310282107-C310282108-C310282109-C310282110-C310282111C310282112-C310282113-C310282114-C310282119
(C311866866+C311866868+C311866869+C311866870+C311866871+C311
866872+C311866873+C311866874+C311866875+C311866876+C31186687
8+C311866879+C311866880+C311866881+C311866882+C311866883+C31
1866884+C311866885+C311866886+C311866887+C311866888+C3118668
90+C311866891+C311866892+C311866893+C311866894+C311866895+C3
11866896+C311866897+C311866898+C311866899+C311866900)(C310241254+C310241255+C310241256+C310241257+C310241258+C310
241259+C310241260+C310241261+C310241262+C310241263+C31024126
4+C310241265+C310241266+C310241267+C310241268+C310241269+C3
10241270+C310241271+C310241272+C310241273+C310241274+C310241
275+C310241276+C310241277+C310241278+C310241279+C310241280+
C310241281+C310241282+C310241283+C310241284+C310241285+C3102
41286+C310241287+C310241288+C310241289+C310241290+C310241291
+C310241292-C310282103-C310282104-C310282105-C310282106C310282107-C310282108-C310282109-C310282110-C310282111C310282112-C310282113-C310282114-C310282119)
Ericsson counter Id
pmNoSystemRabReleasePacket pmNoSystemRabReleasePacketUra
pmNoNormalRabReleasePacket -pmNoNormalRabReleasePacketUra
+ pmNoSuccRbReconfPsIntDch + pmPsIntHsToFachSucc +
pmNoSuccRbReconfOrigPsIntDch + pmChSwitchSuccFachUra
NSN counter Id
M1001C431 + M1001C432 + M1001C433 + M1001C179 + M1001C180 +
M1001C181 + M1001C182 + M1001C184 + M1001C185 +M1001C186 +
M1001C187 + M1001C188 + M1001C190 + M1001C191 + M1001C192 +
M1001C193 +M1001C194 + M1001C196 + M1001C396 +M1001C397 +
M1001C398 + M1001C693 + M1001C694 + M1001C695
M1001C141 + M1001C142 + M1001C171 + M1001C172 + M1001C801 +
M1001C802 + M1001C804 + M1001C805

5. kh dng 2G (KD2G) (%)

KD_2G=100%*(1 - T_UNAVAIL/T_AVAIL)
T_UNAVAIL=sum(caseT_AVAIL when 0 then 1 else 0 end)*MAX (T_AVAIL)/24
Huawei Counter Id
T_AVAIL
T_AVAIL
T_AVAIL
T_AVAIL
T_AVAIL

1278469500
ZTE Counter Id
C90006000125+C90006000134+C90006000155
Ericsson Counter Id
tavaacc / tavascan
Alcatel Counter Id
MC250
NSN Counter Id
ave_avail_tch_sum/ ave_avail_tch_den +ave_gprs_channels_sum/
ave_gprs_channels_den

6. kh dng 3G (KD3G) (%)

Unavailable_time
Unavailable_time

KD_3G=100*(1-Unavailable_time/(3600*24))
Huawei Counter Id
67204837
ZTE Counter Id
3600*24*(1- C310464560/ (C310464568*6))
Ericsson Counter Id

Unavailable_time

pmCellDowntimeAuto+pmCellDowntimeMan

Unavailable_time

NSN Counter Id
1-3600*24*M1000C178/M1000C180

Cc gi tr KPI ban hnh di dng cng thc tnh ton t cc OSS counters ca cc
nh cung cp.
Kt qu tnh ton c a ln trang web optima http://10.3.249.144/optima/report