NoraF.

Munley
8659S.87thAve#302
Justice,IL60458
3128522378
nmunley@hotmail.com

Objective
Brightandenergeticcandidatelookingtofindasupportiveroleinwhichtousetheskills
possessedaswellaslearnvaluablenewskills.

EmploymentHistory

AdministrativeAssistant/OfficeManager

03/2014PresentAstroPlasticContainers,Inc.,BedfordPark,IL
AssistPresident/Ownerwithadministrativeduties,includedbutnotlimitedto:
payinginvoices,schedulingshipments,preparingshippingdocumentation,
schedulingappointments,organizingcalendar,andansweringcustomerinquiries.
Workdirectlywithcustomersonadailybasisandmanagetheirindividualaccounts.
Ensurepropershipmentsarriveontimeatcorrectlocation.

CollectionSpecialist

07/201301/2014CollectionSystemsInc.,OakbrookTerrace,IL
Usedpredictivedialingtechnologytocallpatientaccountswhiletheyarestillactive
underaccountsreceivabletoremindthemofpastduebalances.
Acceleratedrevenuewhilemaintaininggoodpatientrelationswithoutservicingasa
traditionalcollectionagency.

CustomerServiceAssociate/TaskPerson

11/200705/2013JCPenney,OrlandPark,IL
Provideexemplarycustomerserviceaboveandbeyondwhatisexpectedatthe
associatelevelwhichresultedinheighteningoftheoverallcustomerexperienceas
evidencedbymanycomplimentsbothfromcustomersandcoworkers.
Ensuretheproperstockinganddisplayofmerchandiseinmultipledepartments

Trustedtoassistwithadhocprojectsasaresultofconsistentreliabilityandattention
todetail

SalesAgent

5/2007to8/2007ShorelineSightseeing,Chicago,IL
AttainanaboveaverageknowledgeofChicagotourismtoensurethatthevisitor
experienceismorethansatisfactorywhichcontributedtomanycustomer
complements
Maintainconsistentlyaccuratecashhandlingwhichresultsinanexpeditedcloseout
routine

CSR/Dispatcher

6/2005to3/2007Tel*Assist,OakLawn,IL
Fieldanaverageof70callsperhourandlearntoprioritizeemergenciesandfollow
specificproceduresinaccordancewithagreeuponclientinstruction
Achievedhighestpaybracketeachperiodasaresultofexceedingperformancegoals
Maintainreliabilityasameansofgaininganunderstandingofcustomerexpectations

Education

20042007OakLawnCommunityHighSchoolOakLawn,IL
HighSchooldiplomareceivedinDecember2007aftercompletingallrequirements
forgraduationin3years.
Graduatedwitha3.5GPA
20082012MoraineValleyCommunityCollegePalosHills,IL

Skills

AdvancedknowledgeofMicrosoftWordandExcel,typingspeed70+wpm,excellent
writingandoralcommunication,advancedknowledgeofinternetsearchandapplication

References available upon request