Service Escalation Matrix

Please raise a ticket for any Service issue with Vodafone Contact center at:
Toll Free : 1800 121 55666
mail us at flsupport.in@vodafone.com
When to reach
Level

Level 0

Level 1

SA

NSA

Immediate Immediate

1 Hours

2 Hours

Service Escalation Matrix

Name

Designation

Contact Centre

Naresh Kumar M

Email ID

Contact No

Flsupport.In@vodafone
1800-121-55666
.com
24*7

Technical Service
Nareshkumar.Mani@Vod
Executive

7639067650

afone.Com

Level 2

2 Hours

4 Hours

Murugananthan S

Technical Service Murugananthan.Sethur

Manager

Oper
ation
al
Wind
ow

aman@Vodafone.com

24*7
9843006770
24*7

Level 3

3 Hours

5 Hours

Zainab Bakshi

Circle Service
Head

Zainab.Bakshi@Vodaf
one.com

9884018454
24*7

Level 4

4 Hours

6 Hours

Prabaharan T

Service Lead South

PRABAHARAN.T@vod
afone.com

9884018415
24*7

Level 5

Level 6

6 Hours

8 Hours

Above 12 Hrs

Presentation information in footer

Anand Singhai

DHAIVAT OZA

Service
Management
Lead

Anand.Singhai@Vodaf
one.com

9819818872

Service
Dhaivat.oza@Vodafon
Management
e.com
Insert Confidentiality
Head
Level on title master

9819818781

24*7

24*7