DENNIS M.

LALICAN

0845-B J. Gabriel St. Baclaran Paraaque City Manila Phillippines 1702

Email Add: dmlalican@yahoo.com
Mobile Phone: 0927-209-2851

Wok Experiences:
Deposit Account Collection Senior Specialist I
J.P.Morgan Chase & Co., Taguig City,PHL
July 2011 December 2015
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Assist customers with overdrawn accounts to bring it back to positive standing .

Making and Receiving phone calls to customer that has charged-off accounts
Doing manual-dialling to customers that has overdrawn accounts
Assisting branch bankers in checking old accounts that has outstanding debt

Telephone Banking Specialist

J.P.Morgan Chase & Co., Taguig City,PHL
September 2010 July 2011
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Answering phone calls from customer that has concern with their bank accounts
(checking & savings)
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Addressing concerns with customer banking needs such as transaction
details,address change,debit
card suspension.
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Handles online banking concerns and issues such as username and password
reset,online
enrollment,quickpay and money transfers
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Filing debit card and online dispute
Senior Customer Service Specialist
IBM Daksh PHL, Makati City PHL
November 2007 August 2010
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Answering phone calls from customer regarding mobile phone

Handle billing concern and disputes
Making payment arrangements for overdrawn accounts
Process troubleshooting and repair
Activation new phones and setting up postpaid plans
Answer inquiries about new plans and phone models for new and existing customers

Academic Background:
College Education: QUEZON NATIONAL AGRICULTURAL SCHOOL
Bachelor in Agricultural Technology
Brgy. Malicboy, Pagbilao, Quezon
Graduated with Honor/Consistent Class President for 4 Consecutive Years
Year 2002-2006
Secondary Education: PAIISA NATIONAL HIGH SCHOOL
Brgy. Paiisa Tiaong, Quezon
Consistent Honor Student
Year 1998-2002
Elementary Education: TAGBAKIN ELEMENTARY SCHOOL
Brgy.Tagbakin,Tiaong,Quezon
Consistent Honor Student
Year 1993-1998

References:
Maricris P. Noriega
Senior Collections Specialist I
J.P Morgan Chase & Co.
Contact# : 09279398309
Rosamunde M. Salvacion
Risk Management Analyst
J.P Morgan Chase & Co.
Contact#: 09227617009
Interests :
Boxing & Muay -Thai Reading, meeting with people,net surfing, travelling & cooking.

I hereby certify that all information indicated above are true and correct to the
best of my knowledge and belief.

Dennis M. Lalican
Applicant