Danilo Souza

15100104

Fernando Costa

15100065

Manuela Rocha

15100056

Thatiane Tomaz

15100097

Assignment 2 - 9001 Incidents

Incident 1.
(i)
(ii)

Yes, there is a non-conformance

Clauses:
5.2 Customer Focus
7.2.2 Review of requirements related of the product

a) The product specifications did not meet with the customer requirements
b) Minor The problem is just with the batch of cables number T500/6578
c) Identify the products with the NC and determine the causes and the actions to
ensure that the NC do not recur.

Incident 2.
(i)
(ii)

Yes, there is a non-conformance

Clauses:
4.2 Documentation requirements

a) The organization does not have satisfactory documentation about the product
b) Major This is not the only project that does not have formal documents. It
was said that these is a company policy and new designs were allowed to evolve
by means of informal discussions
c) Determine the mandatory documents for further designs.

Incident 3.
(i)
(ii)

Yes, there is a non-conformance

Clauses:
7.6 Control of monitoring and measuring equipment.

a) There is no criterion for equipment selection

b) Major All equipments were selected by an informal way since the beginning
of the company.
c) Determine the mandatory requirements for equipments.

Incident 4.
(i)
(ii)

Yes, there is a non-conformance

Clauses:
8.2.1 Customer Satisfaction

a) There is no communication with the customer

b) Major the organization does not have any mechanism to measure the
customer satisfaction, just through complaints or anecdotal feedback.
c) Establish methods for gathering customer perception, like surveys. Implement
these methods on all sales.