Crystal Williams

711 Whrens St.

Burgaw, NC 28425
(910)431-4569
crswilliams91@gmail.com
CAREER OBJECTIVE
Full- time position in any type of office setting
EDUCATION
A.A.S in Business Administration Cape Fear Community College, 2014-present
Major Courses:
Professional Research and
Business Finance
Reporting
Problem Solving Skills
Business Communication
Database Concepts
Spreadsheet Concepts

EXPERIENCE

Customer Service Representative, Jan. 2012- present

Verizon Wireless, Wilmington, NC
Maintained customer relationships by performing the full range of customer
service functions.
Used common courtesy and discretion to achieve customer loyalty.
Utilized negotiation and problem solving skills to resolve customer concerns.
Provided customer service transactions, including but not limited to; equipment
troubleshooting, call handling, billing, service and equipment inquiries and all
other customer transactions.
Utilized troubleshooting guides and Tier 1 troubleshooting on all calls that require
device assistance.

COMPUTER SKILLS

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access

Cape Fear Community College Presidents list fall 2014-2016

Phi Theta Kappa Honor Society 2014-present

Available upon request

ACADEMIC ACHIEVEMENTS

REFERENCES