Shane Valliant

5631 Osprey Avenue

Niagara Falls, ON
L2H 0M2
Phone: (905)327-2008
shane.valliant@gmail.com
LinkedIn: https://www.linkedin.com/in/shane-valliant
Skills & Abilities:

Proficient with the Microsoft Office Suite

Extensively trained in all areas of customer service
Strong interpersonal, problem solving, and customer relations skills
Well organized and motivated
Polite, courteous and respectful

Education:
Office Administration Executive Program
Couse Programs include:

Access - CAPA 1858

Bookkeeping - ACCT 1102

Communications in Business - COMM 1213
Customer Relations in Society - ADMN 1221
Document Development - CAPA 1315

Spreadsheets - CAPA 1197

Presentations Skills - CAPA 1142

Web Page Design - CAPA 1342

Supervisory Skills - ADMN 1300
Integrated Office Projects - ADMN 1335

Work History:
Customer Service Rep. and Trainer, One Touch Canada
2015 - 2011

Provided training and floor support for up to 30 employees

Provided product information and conducted sales transactions
Maintained and exceeded a monthly sales goals
Maintained customer databases
Maintained contact with customers via telephone or e-mail
Ensured ongoing customer satisfaction
Inbound Customer Service, Transcom
2006 - 2007

Controlled incoming customer service and sales calls

Diagnosed, provided troubleshooting and resolved technical issues
Maintained customer databases
Created service tickets and booked appointments to send out technicians
Provided friendly, quick, and courteous service
Inbound Customer Service, TRG
2005 - 2006

Provided Incoming customer service

Located items in computer system
Created and submitted requests for rebates purchases
Updated client records and system files