S.

Criteria

1.

When IBBL promises to do something by a certain time,

it does so.
When you have a problem, IBBL shows a sincere
interest in solving it.
IBBL performs the service right at the first time.
IBBL provides its services at time it promises to do so.
Employees in IBBL are always willing to help you.
The behavior of employees in IBBL instills confidence
in you.
You feel safe in your transactions with IBBL.
Employees of IBBL are consistently courteous with you.

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20
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Strongly
Disagree
(1)

Disagree
(2)

Moderate
(3)

Agree
(4)

Strongly
Agree
(5)

Employees of IBBL have the knowledge to answer your

questions.
IBBL has modern looking equipment.
Employees in IBBL are never too busy to respond to
your request.
IBBL is employees are neat appealing.
Materials associated with the service are visually
appealing at IBBL.
IBBL gives you individual attention.
IBBL has operating hours convenient to all its
customers.
IBBL has employees who give you personal attention.
IBBL has your best interest at heart.
The employees of IBBL understand your specific needs.
Employees in IBBL tell you exactly when services will
be performed.
Employees in IBBL give you prompt service.

The Islami Bank Bangladesh Limited

Performance Appraisal Questionnaire
Please show the extent to which you believe The Islami Bank Bangladesh Limited
(IBBL) has the feature described in the statement. Please put () mark.