5 Why Question Table

Problem Statement: Sometimes, a customer complains about a stain on their

clothes.
Estimated Total Business-Wide Cost:
Recommended Solution: Proper handling and care of the clothes
Latent Issues:
Why Questions

3W2H Answers

Evidence

Solution

(with what, when, where,

how , how much)

1. Why there
was a stain
on the
clothes after
washing?
2. Why there
was
mishandling
washing the
clothes?
3. Why are they
washing the
clothes
faster?
4. Why there
are a lot of
clothes still
on queue?
5. Why are
there only a
few
employees
to wash the
clothes?

Because there was

a mishandling on
washing the
clothes.

There were
customers that
complained about
the stain.

Because they were

washing the
clothes faster.

There are clothes

that are ready for
delivery.

Add an additional
washing machine.

Because there are

a lot of clothes still
on queue.

Stacked of clothes
right in front of the
counter.

Wash the clothes

as soon as
possible.

Because there are

only a few
employees to wash
the clothes.
Because the
laundry shop is
only a small
business.

They only have 5

employees in the
laundry shop.

Hire additional
employees.

They occupy only a

small space to
wash the clothes.

Expand their space

and add additional
capital.