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Research questions

Giada Rolfi

1. Quality evaluation: How can we describe the present-day situation as regards the online
user experience provided by the tourist websites of Bergamo?
2. Linguistic evaluation: How is English used and what are the main features of the English
editions of the websites?
3. Improvements: How can we improve one of those websites in order to provide the best

possible experience to the Anglophone tourist willing to visit Bergamo?

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