JOHN H.

TEN EYCK
jte1557@gmail.com

SUMMARY Professional technical writer with experience in all phases of communications

written, oral, graphic, and multimedia. Strong grasp on the application of
technology to communication and learning. Background includes teaching
experience as an adjunct faculty member at Florida SouthWestern State
College.

EXPERIENCE Florida SouthWestern State College, Naples, FL (January 2000 Present)

Adjunct Instructor, English Composition and Technical Communications
Provide classroom and online instruction in English Composition 1 and 2.
Courses cover basic principles of critical and analytical thinking, writing
processes, rhetoric and grammar. Various programs emphasize Expository
Writing, Technical Writing, Essay Writing, and Literature. Certified in Online
Instruction. Developed and teach Technical Communication course currently
offered to 2nd year students. Worked on curriculum committee charged with
developing a new Literature course for general education students.

ORACLE-MICROS Systems, Naples, FL (December 2001 August 2011)

Technical Communications Manager
Managed a technical documentation team with beginning-to-end responsibility
for all digital and print information resources supporting multiple releases of a
suite of hospitality management software systems. Types of documents included
web-based online help, engineering specs, marketing materials, and internal
corporate communications. Successfully transitioned entire product
documentation library (200K files) to a unified web-based content management
system. Designed and implemented processes to automate content translation.

MediaBrains, Inc, Naples, FL (March 2000 October 2001)

Technical Writer
Designed and wrote online help documentation for e-commerce system used by
over 150 major businesses. Planned, wrote and edited a wide selection of
technical materials including support documentation, online help systems,
management reports, product specifications, AV presentations, white papers,
newsletter articles, press releases, and product brochures.

e-Security, Inc., Naples, FL (May 1999 February 2000)

Manager of Technical Communications
Responsibilities included ground-up design and writing of online, CD-based,
and web-based technical materials in support of network security software. Kinds
of materials included concepts and facilities guides, installation guides, user
guides, and administrator guides. Also responsible for marketing fulfillment,
planning training seminars and corporate events, and product distribution.

SpectraFax Corp., Naples, FL (January 1994 April 1999)

Technical Writer
Planned, wrote and distributed all technical and sales materials for a suite of PC
and network-based communication products. Types of materials included
installation and maintenance manuals, system administration manuals, user
guides, and marketing brochures. Developed complete context-sensitive online
help systems. Designed, launched, and maintained corporate web page.
 Fischer International Systems, Naples, FL (Dec. 1983 Dec. 1993)
Director of Technical Documentation
Managed a department which designed, wrote, and produced technical manuals
and sales materials supporting 12 internationally marketed PC and mainframe
products. Directed transition from mainframe/terminal based publishing
environment to client/server system using PCs, desktop publishing software, on-
demand volume printing and CD-ROM distribution.

AT&T Bell Laboratories, Short Hills, NJ (April 1973 - December 1983)

Technical Publications Supervisor
Managed a technical publications group consisting of technical writers, editors,
and illustrators. Conferred with customer organizations to determine technical
documentation needs, made assignments and monitored projects to completion.
Materials included hardware and software manuals, procedures, and standards
documentation. Authored technical articles for Bell Laboratories Record.

OTHER RECENT EXPERIENCE

Payment Systems for Credit Unions (PSCU), St. Petersburg, FL
Developed reference materials for call center online help system; wrote and
produced sales and marketing materials in support of PSCU training programs
offered to member credit unions.

MediaBrains, Inc., Naples, FL

Designed and wrote 30-page "Email Marketing Platform Buyers Guide" as a
guide to enhanced email marketing techniques.

Naples Internet Marketing Services, Inc., Naples, FL

Wrote user documentation and online help for ISP's social media offerings.
Designed and implemented internet web pages for South Florida businesses.
Assignments involved interviewing clients, gathering and organizing information,
designing page layouts and HTML formatting.

SOFTWARE TOOLS
Proficient in Canvas Learning Management System, FrameMaker,
DreamWeaver, PageMaker, Adobe Acrobat, Adobe Captivate, Adobe RoboHelp,
MS Word, MS PowerPoint, MS Access, MS Excel, MS Project, MS Publisher,
PaintShop Pro, Camtasia Studio, Author-IT XML Content Management System.

EDUCATION Seton Hall University, South Orange, NJ: MA English

Fairleigh Dickinson University, Madison, NJ: BA English

Magna Cum Laude

Human Factors in Information Design, Bentley College, Waltham, MA. May

2010.

AFFILIATIONS Volunteer Tutor Literacy Volunteers of Collier County

Member - Society for Technical Communication

MILITARY U.S. Navy. Honorable Discharge. Electronics Technician 3rd Class.