Customer Compliants for 2016

Sl.No. Description of Complaint

116 Abnormal sound and oil leakage in G750 V2 PTO

117 G 600 MPH PTO some times not engaging

118 Air Leakage in GBS 40 PA PTO

G550 PTO not disengaging even after removing pneumatic

119
connections.

Noise in G750 V2 PTO due to breakage of JC 8016 Roller Bearing. Teeth

120
breakage of gear box Drive Gear of vehicle and PTO Input shaft

121 G750 VO Shifting Cylinder bend

122 G750 V1 PTO not working --PTO shafts are bend.

G550 V1 PTO automatically engaged and damaged oil hoses and oil
123
spilled in Mumbai Airport

124 Sensor damage in ZF9S1C PTO due to poor packaging

 Complaint
Product Name Received Condition
Issued by

G750 V2 Hyva PTO Sl.No. : 45953. Input shaft 11 & 25 teeth damage

PTO received on 23.03.2016. We checked the PTO and there is no

G600 MPH WIPRO
disengagement and engagement problem.

GBS 40 PA WIPRO PTO received on 23.03.2016

PTO received on 14.10.2015 Sl. No.: 50188. Checked and there is no

G550 V1 TATA
engagement & disengagement issued as reported by customer

G750 V2 Hyva 29.03.2016

G750 VO TAL Not received

G750 V1 Hyva Not received

G550 V1 TATA Not received

ZF9S1C Hidromas Not received till 22.11.16

 Mode of Complaint
Problem Type Category Repetitive Qty Rejected
Complaint Received on

Leakage PTO Replacement Mail 04.01.2016 1

Engagemet Mail 27.01.2016 1

Leakage Mail 10.02.2016 1

Engagemet Mail 22.02.2016 1

Noise 29.03.2016 1

Part Damage Mail 28.06.2016 1

Part Damage 13.08.2016 2

Engagemet 17.08.2016 1

Part Damage 19.11.2016 1

Problem Due
Subsequent action taken
to

Customer Not applicable in this case

Customer

New cylinder has been sent as free

replacement.

2 nos V1 cylinders has been sent on

22.08.16

Alpha Drives
 Root Cause

This PTO was supplied to Hyva on 04.12.2014. It had been performed good before it gives problems on
01.12.2015. Some foreign object might have entered into the PTO after the PTO was removed by the vehicle
operator due to some reason. This object stuck inside the PTO, during working, damaged the JC 8016 Bearing.
The damaged bearing parts might have further broken the teeth of Input shaft and Sliding Gear. Some big
metal piece penetrated the Housing and made a hole which led to oil leakage.

Not applicable

Cause is Piston OD reduced by 1 mm & not able to identify the root cause

Not applicable

Any metal chips may have entered into the PTO and damaged the JC8016 bearing and the broken bearing parts
may have further damaged the gears

Poor handling practices by customer operators. The operators hold the cylinder to lift the PTO and futher
handing.

Poor handling practices by customer operators. The operators hold the cylinder to lift the PTO and futher
handing.

Handling damage during transit or by customer. Packing may also be poor.

 Corrective Action Action Taken on

Customer is asked to give training to their operators not to lift the PTO
using cylinder

Customer is asked to give training to their operators not to lift the PTO
using cylinder

Packing to be improved
Preventive Action