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5 pht luyn nghe TOEIC mi ngy - Thy Kim Tun - Luyn thm ti www.OnThiTOEIC.

vn

LI GII THIU

Rt nhiu hc vin s phn nghe trong bi thi TOEIC, c bit l phn Part 3 v
Part 4. y c l l 2 phn kh nht ca bi thi TOEIC, l ni kinh hong ca
nhiu hc vin.

"Luyn nghe TOEIC - Part 3" l b sch gip hc vin ci thin im s phn nghe
trong bi thi TOEIC. B sch gm 73 bi luyn tp. Mi bi luyn tp c chia
thnh 2 phn, phn t vng v bi kim tra.

C th ni kh nht trong phn Part 3 l phn T vng v cc ch im thng gp


trong bi thi. Vi hn 10 nm kinh nghim luyn thi TOEIC cho hng chc nghn
hc vin, tc gi b sch c kt li nhng t vng, tnh hung, ch thng
gp nht trong bi thi gip hc vin t im mt cch nhanh nht.

Luyn nghe TOEIC c trnh by mt cch logic, d hiu, d nh, s gip cc s


t tng im mt cch thn k. C hng ngn hc vin ca tc gi t trn 900
im, tng n hn 200 im sau khi luyn cun sch ny.

"Luyn nghe TOEIC- Part 3" c nh gi l mt cun sch luyn thi hay nht
trn th trng hin nay, gip hc vin n tp mt cch hiu qu nht, v t im
cao nht trong thi gian ngn nht.

"Luyn nghe TOEIC- Part 3" - Cun sch khng th thiu trong t sch luyn thi
ca bn.

TOEIC Academy Trung tm luyn thi TOEIC tt nht H Ni 04 35134124 04 32151005


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Hnh nh mt s hc vin tiu biu ca tc gi t im cao

TOEIC Academy Trung tm luyn thi TOEIC tt nht H Ni 04 35134124 04 32151005


5 pht luyn nghe TOEIC mi ngy - Thy Kim Tun - Luyn thm ti www.OnThiTOEIC.vn

TOEIC Academy Trung tm luyn thi TOEIC tt nht H Ni 04 35134124 04 32151005


5 pht luyn nghe TOEIC mi ngy - Thy Kim Tun - Luyn thm ti www.OnThiTOEIC.vn

TOEIC Academy Trung tm luyn thi TOEIC tt nht H Ni 04 35134124 04 32151005


5 pht luyn nghe TOEIC mi ngy - Thy Kim Tun - Luyn thm ti www.OnThiTOEIC.vn

TOEIC Academy Trung tm luyn thi TOEIC tt nht H Ni 04 35134124 04 32151005


5 pht luyn nghe TOEIC mi ngy - Thy Kim Tun - Luyn thm ti www.OnThiTOEIC.vn

Table of Contents
Bi luyn nghe s 01 ....................................................................................................................... 1
Bi luyn nghe s 02 ....................................................................................................................... 4
Bi luyn nghe s 03 ....................................................................................................................... 7
Bi luyn nghe s 04 ..................................................................................................................... 10
Bi luyn nghe s 05 ..................................................................................................................... 13
Bi luyn nghe s 06 ..................................................................................................................... 16
Bi luyn nghe s 07 ..................................................................................................................... 19
Bi luyn nghe s 08 ..................................................................................................................... 22
Bi luyn nghe s 09 ..................................................................................................................... 25
Bi luyn nghe s 10 ..................................................................................................................... 28
Bi luyn nghe s 11 ..................................................................................................................... 31
Bi luyn nghe s 12 ..................................................................................................................... 34
Bi luyn nghe s 13 ..................................................................................................................... 37
Bi luyn nghe s 14 ..................................................................................................................... 40
Bi luyn nghe s 15 ..................................................................................................................... 43
Bi luyn nghe s 16 ..................................................................................................................... 46
Bi luyn nghe s 17 ..................................................................................................................... 49
Bi luyn nghe s 18 ..................................................................................................................... 52
Bi luyn nghe s 19 ..................................................................................................................... 55
Bi luyn nghe s 20 ..................................................................................................................... 58
Bi luyn nghe s 21 ..................................................................................................................... 61
Bi luyn nghe s 22 ..................................................................................................................... 64
Bi luyn nghe s 23 ..................................................................................................................... 67
Bi luyn nghe s 24 ..................................................................................................................... 70
Bi luyn nghe s 25 ..................................................................................................................... 73
Bi luyn nghe s 26 ..................................................................................................................... 76
Bi luyn nghe s 27 ..................................................................................................................... 79
Bi luyn nghe s 28 ..................................................................................................................... 82
Bi luyn nghe s 29 ..................................................................................................................... 85

TOEIC Academy Trung tm luyn thi TOEIC tt nht H Ni 04 35134124 04 32151005


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Bi luyn nghe s 30 ..................................................................................................................... 88


Bi luyn nghe s 31 ..................................................................................................................... 91
Bi luyn nghe s 32 ..................................................................................................................... 94
Bi luyn nghe s 33 ..................................................................................................................... 97
Bi luyn nghe s 34 ................................................................................................................... 100
Bi luyn nghe s 35 ................................................................................................................... 103
Bi luyn nghe s 36 ................................................................................................................... 106
Bi luyn nghe s 37 ................................................................................................................... 109
Bi luyn nghe s 38 ................................................................................................................... 112
Bi luyn nghe s 39 ................................................................................................................... 115
Bi luyn nghe s 40 ................................................................................................................... 118
Bi luyn nghe s 41 ................................................................................................................... 121
Bi luyn nghe s 42 ................................................................................................................... 124
Bi luyn nghe s 43 ................................................................................................................... 127
Bi luyn nghe s 44 ................................................................................................................... 130
Bi luyn nghe s 45 ................................................................................................................... 133
Bi luyn nghe s 46 ................................................................................................................... 136
Bi luyn nghe s 47 ................................................................................................................... 139
Bi luyn nghe s 48 ................................................................................................................... 142
Bi luyn nghe s 49 ................................................................................................................... 145
Bi luyn nghe s 50 ................................................................................................................... 148
Bi luyn nghe s 51 ................................................................................................................... 151
Bi luyn nghe s 52 ................................................................................................................... 154
Bi luyn nghe s 53 ................................................................................................................... 157
Bi luyn nghe s 54 ................................................................................................................... 160
Bi luyn nghe s 55 ................................................................................................................... 163
Bi luyn nghe s 56 ................................................................................................................... 166
Bi luyn nghe s 57 ................................................................................................................... 169
Bi luyn nghe s 58 ................................................................................................................... 172
Bi luyn nghe s 59 ................................................................................................................... 175

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Bi luyn nghe s 60 ................................................................................................................... 178


Bi luyn nghe s 61 ................................................................................................................... 181
Bi luyn nghe s 62 ................................................................................................................... 184
Bi luyn nghe s 63 ................................................................................................................... 187
Bi luyn nghe s 64 ................................................................................................................... 190
Bi luyn nghe s 65 ................................................................................................................... 193
Bi luyn nghe s 66 ................................................................................................................... 196
Bi luyn nghe s 67 ................................................................................................................... 199
Bi luyn nghe s 68 ................................................................................................................... 202
Bi luyn nghe s 69 ................................................................................................................... 205
Bi luyn nghe s 70 ................................................................................................................... 208
Bi luyn nghe s 71 ................................................................................................................... 211
Bi luyn nghe s 72 ................................................................................................................... 214
Bi luyn nghe s 73 ................................................................................................................... 217
KEY & SCRIPT .......................................................................................................................... 220
Bi luyn nghe s 01 ................................................................................................................... 221
Bi luyn nghe s 02 ................................................................................................................... 222
Bi luyn nghe s 03 ................................................................................................................... 223
Bi luyn nghe s 04 ................................................................................................................... 224
Bi luyn nghe s 05 ................................................................................................................... 225
Bi luyn nghe s 06 ................................................................................................................... 226
Bi luyn nghe s 07 ................................................................................................................... 227
Bi luyn nghe s 08 ................................................................................................................... 228
Bi luyn nghe s 09 ................................................................................................................... 229
Bi luyn nghe s 10 ................................................................................................................... 230
Bi luyn nghe s 11 ................................................................................................................... 231
Bi luyn nghe s 12 ................................................................................................................... 232
Bi luyn nghe s 13 ................................................................................................................... 233
Bi luyn nghe s 14 ................................................................................................................... 234
Bi luyn nghe s 15 ................................................................................................................... 235

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Bi luyn nghe s 16 ................................................................................................................... 236


Bi luyn nghe s 17 ................................................................................................................... 237
Bi luyn nghe s 18 ................................................................................................................... 238
Bi luyn nghe s 19 ................................................................................................................... 239
Bi luyn nghe s 20 ................................................................................................................... 240
Bi luyn nghe s 21 ................................................................................................................... 241
Bi luyn nghe s 22 ................................................................................................................... 242
Bi luyn nghe s 23 ................................................................................................................... 243
Bi luyn nghe s 24 ................................................................................................................... 244
Bi luyn nghe s 25 ................................................................................................................... 245
Bi luyn nghe s 26 ................................................................................................................... 246
Bi luyn nghe s 27 ................................................................................................................... 247
Bi luyn nghe s 28 ................................................................................................................... 248
Bi luyn nghe s 29 ................................................................................................................... 249
Bi luyn nghe s 30 ................................................................................................................... 250
Bi luyn nghe s 31 ................................................................................................................... 251
Bi luyn nghe s 32 ................................................................................................................... 252
Bi luyn nghe s 33 ................................................................................................................... 253
Bi luyn nghe s 34 ................................................................................................................... 254
Bi luyn nghe s 35 ................................................................................................................... 255
Bi luyn nghe s 36 ................................................................................................................... 256
Bi luyn nghe s 37 ................................................................................................................... 257
Bi luyn nghe s 38 ................................................................................................................... 258
Bi luyn nghe s 39 ................................................................................................................... 259
Bi luyn nghe s 40 ................................................................................................................... 260
Bi luyn nghe s 41 ................................................................................................................... 261
Bi luyn nghe s 42 ................................................................................................................... 262
Bi luyn nghe s 43 ................................................................................................................... 263
Bi luyn nghe s 44 ................................................................................................................... 264
Bi luyn nghe s 45 ................................................................................................................... 265

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Bi luyn nghe s 46 ................................................................................................................... 266


Bi luyn nghe s 47 ................................................................................................................... 267
Bi luyn nghe s 48 ................................................................................................................... 268
Bi luyn nghe s 49 ................................................................................................................... 269
Bi luyn nghe s 50 ................................................................................................................... 270
Bi luyn nghe s 51 ................................................................................................................... 271
Bi luyn nghe s 52 ................................................................................................................... 272
Bi luyn nghe s 53 ................................................................................................................... 273
Bi luyn nghe s 54 ................................................................................................................... 274
Bi luyn nghe s 55 ................................................................................................................... 275
Bi luyn nghe s 56 ................................................................................................................... 276
Bi luyn nghe s 57 ................................................................................................................... 277
Bi luyn nghe s 58 ................................................................................................................... 278
Bi luyn nghe s 59 ................................................................................................................... 279
Bi luyn nghe s 60 ................................................................................................................... 280
Bi luyn nghe s 61 ................................................................................................................... 281
Bi luyn nghe s 62 ................................................................................................................... 282
Bi luyn nghe s 63 ................................................................................................................... 283
Bi luyn nghe s 64 ................................................................................................................... 284
Bi luyn nghe s 65 ................................................................................................................... 285
Bi luyn nghe s 66 ................................................................................................................... 286
Bi luyn nghe s 67 ................................................................................................................... 287
Bi luyn nghe s 68 ................................................................................................................... 288
Bi luyn nghe s 69 ................................................................................................................... 289
Bi luyn nghe s 70 ................................................................................................................... 290
Bi luyn nghe s 71 ................................................................................................................... 291
Bi luyn nghe s 72 ................................................................................................................... 292
Bi luyn nghe s 73 ................................................................................................................... 293

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Bi luyn nghe s 01
Vocabulary [001.mp3]

1. Ride (v) /rd/: i xe p, xe but, ci nga


V d
He usually rides to school.
(Anh y thng p xe n trng)

2. Grocery (n) /grs()ri/: ca hng tp ha


V d:
She is working in a grocery.
(C y ang lm vic trong mt ca hng tp ha)

3. Inform (v) /nfm/: thng bo


V d:
He wrote to her, informing her of the situation
(Anh y vit th cho c y bo co tnh hnh)

4. Comfort (v) /kmft/: lm thoi mi


V d:
Her friend tried to comfort her
(Bn b c y c gip c y thy thoi mi hn)

5. Debate (v) /dbet/: tranh lun


V d
He debated the issue with his colleagues
(Anh y tranh lun vi ng nghip ca mnh).

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6. Loaf (n) /lf/: bnh m


V d
She bought a loaf of bread yesterday.
(C y va mua mt bnh m hm qua)

7. Garbage (n) /gbd/: rc


V d
The amount of garbage produced each year is increasing.
(Lng rc thi ra mi nm ngy cng gia tng)

8. Position (n) /pz()n/: v tr, v th


V d
The companys financial position is grim.
(V th ca cng ty ngy cng c nng cao)

9. Representation (n) /rprznte()n/: i din


V d
The firm needs more representation in Japan
(Cng ty cn thm ngi i din Nht Bn)

10. Cheer (v) /t/: tn thng, c v


V d:
The cyclists were cheered on by the crowds
(Nhng vn ng vin xe p c m ng c v rt nhit tnh)

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Test 1 [These questions refer to the audio file 002.mp3]

1). What are the speakers doing?


(A) Riding a bus
(B) Shopping for groceries
(C) Waiting to buy coffee
(D) Watching TV

2). What is the main purpose of the discussion?


(A) To inform
(B) To comfort
(C) To debate
(D) To complain

3). What does the man plan to do?


(A) Get rid of his second car
(B) Stop paying for cable TV
(C) Request a salary increase
(D) Buy some eggs

Test 2 [These questions refer to the audio file 003.mp3]

1). Where is the conversation probably taking place?


(A) In the accounting department
(B) At a restaurant
(C) In the woman's home
(D) At a Christmas party

2). What position does the woman hold?


(A) Accounting manager
(B) Industry analyst
(C) Sales representative
(D) CEO

3). What will the man and woman do next?


(A) Go Christmas shopping
(B) Drink a toast
(C) Travel to Hong Kong
(D) Hire new people

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Bi luyn nghe s 02
Vocabulary [004.mp3]

1. Propose (v) /prpz/: ngh, xut

V d

Roy Thomson was proposed as chairman

(Roy Thomson c tin c lm gim c)

2. Secretary (n) /skrt()ri/: th k

V d

She was secretary to David Wilby MP

(C y l th k ca David Wilby MP)

3. Administration (n) /dmnstre()n/: s cai qun, cai tr

V d:

Im a victim of my own administration.

(Ti l nn nhn ca chnh s t qun l ca mnh)

4. Cater (v) /ket/: cung cp

V d

My mother helped to cater for the party

(M ti gip ti chun b n cho ba tic)

5. Dry-cleaner (n) /dr- klin/: my git kh

V d:

I bought a dry-cleaner last month.

(Ti va mua mt ci my git kh thng trc)


4

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6. Luncheon (n) /ln(t)()n/: ba n tra ( trang trng, lch s)

V d

A ladies' luncheon was taking place

(Ba n tra gia cc qu b ang din ra)

7. Appreciate (v) /priet/: tn thng, ngi khen

V d:

Id appreciate any information you could give me

(Ti rt coi trng nhng thng tin m bn a cho ti)

8. Item (n) /tm/: hng mc, tin tc

V d

The items on the agenda have been carefully prepared

(Cc mc trong chng trnh ngh s c chun b k cng)

9. Shipping (n) /p/: vn chuyn

V d

The shipping of oil from the Middle East is hard.

(Vic vn chuyn du t Trung ng gp nhiu kh khn)

10. Expedite (v) /kspdt/: xc tin, gii quyt

V d

He promised to expedite economic reforms

(ng ta ha tin hnh ci cch kinh t)

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Test 1[These questions refer to the audio file 005.mp3]

1). What are the speakers mainly discussing?


(A) Changing an appointment
(B) A proposed contract
(C) The man's schedule
(D) A lunch menu

2). What is the woman's position?


(A) Secretary
(B) Administrator
(C) Caterer
(D) Dry Cleaner

3). What will the man do at noon?


(A) Call Paul Frazier
(B) Meet with Bill Callahan
(C) Pick up his blue suit
(D) Attend a special luncheon

Test 2[These questions refer to the audio file 006.mp3]

1). What is the relationship between the speakers?


(A) Salesman-buyer
(B) Employer-employee
(C) Manager-assistant
(D) Colleague-colleague

2). What is the man's problem?


(A) He doesn't have enough money.
(B) His order is too heavy.
(C) He needs the order within a week.
(D) He ordered the wrong materials.

3). What does the woman suggest?


(A) Adding more weight
(B) Ordering more items
(C) Buying from another company
(D) Using faster shipping

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Bi luyn nghe s 03
Vocabulary [007.mp3]

1. Book (v) /bk/: t ch

V d:

She booked a flight to Chicago.

(C y t v ti Chicago)

2. Depart (v) /dprt/: khi hnh

V d:

She waited until the last of the guests had departed

(C y i cho n khi hnh khch cui cng ri i)

3. Dial (v) / dal/: quay s

V d

He dialled the number and waited.

(Anh y quay s v ch i)

4. Direct (adj) /darekt/: trc tip, tc th

V d:

His death was a direct result of your action.

(Ci cht ca anh y l hu qu trc tip ca hnh ng ca bn)

5. Keyboard (n) / kibrd/: bn phm

V d

I bought a new keyboard yesterday.

(Ti va mua b bn phm mi hm qua)

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6. Layover (n) /leovr/: thi gian ngng li, thi gian ngh
(trong lc i ng, trong khi lm vic)

V d

Two hour layover for international flight is enough?

(2 ting chuyn my bay quc t c kp khng nh?)

7. Receipt (n) / rsit/: phiu thu, giy bin nhn

V d

Can I have a receipt, please?

(a cho ti giy bin nhn no)

8. Stuck (adj) /stk/: b mc kt

V d

The wheels were stuck in the mud.

( Bnh xe b kt di bn)

9. Switch (v) /swt/: i, chuyn

V d

When did you switch jobs?

( Khi no th bn i vic?)

10. Work (v) /wrk/: c hiu qu

V d

My plan worked, and I got them to agree.

(K hoch ca ti thnh cng, h phi ng )

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Test 1 [These questions refer to the audio file 008.mp3]

1). What problem does the woman have?


(A) Her cell phone isn't working.
(B) Her keyboard is stuck.
(C) Her camera is broken.
(D) Her receipt has been lost.

2). Where is this conversation taking place?


(A) In an office
(B) In a store
(C) At a party
(D) At a conference

3). What will the man probably do next?


(A) Return the woman's money
(B) Fix the woman's phone
(C) Help the woman choose a phone
(D) Help the woman find her receipt

Test 2 [These questions refer to the audio file 009.mp3]

1). What does the man want to do?


(A) Set an appointment
(B) Buy airline tickets
(C) Plan a holiday
(D) Negotiate a contract

2). What is the woman's position?


(A) Receptionist
(B) Manager
(C) Travel agent
(D) Accountant

3). Where is the man going?


(A) To San Francisco
(B) To Beijing
(C) To Seoul
(D) To Tokyo

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Bi luyn nghe s 04
Vocabulary [010.mp3]

1. Purchase (v) /pts/: trao i, mua bn

V d:

The victory was purchased by the death of Rhiwallon

( Chin thng c nh i bi ci cht ca Rhiwallon)

2. Cord (n) /kd/: dy thng nh

V d

The baby was still attached to its mother by the cord

(Em b c buc vi m bi mt ci dy thng nh)

3. Plug (v) /plg/: bt, thoi, thi

V d:

The baby plugged his thumb into his mouth

( Thng b thc ngn tay ci vo mm n)

4. Battery (n) /bat()ri/: pin

V d

How long can this battery last?

(Tui th ca pin ny l bao lu vy?)

5. Outlet (n) /atlt/: in

V d

Hey, where is the outlet?

(Ny, bn c thy ci in no khng?)


10

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6. Interview (v) /ntvju/: phng vn

V d

Yesterday, I had a chance to interview the Prime Minister for half an hour.

(Hm qua ti c vinh d c phng vn ngi b trng na ting)

7. Finalist (n) /fn()lst/: ngi vo n chung kt

V d:

Look! She is one of the 3 finalists in the Miss World.

(Thy cha, c y lt vo top 3 hoa hu th gii ri ka)

8. Phone (v) /fn/: gi in

V du

Phone me whenever you want.

(Gi cho ti lc no cng c)

9. Schedule (v) /djul/: sp lch

V d

The release of the single is scheduled for April

(Single mi nht s c ra mt vo thng 4)

10. Restroom (n) /rstrum/: phng v sinh

V d:

Wow, Ive never seen such an amazing restroom like this before.

(Wow, Ti cha thy phng v sinh no li p nh th ny)

11

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Test 1 [These questions refer to the audio file 011.mp3]

1). What does the woman want to do?


(A) Purchase an extension cord
(B) Plug in her laptop computer
(C) Borrow the man's computer
(D) Recharge her laptop battery

2). What problem do the speakers have?


(A) Every outlet is in use.
(B) The network is down.
(C) A file has been deleted.
(D) An electrical outlet does not work.

3). What will the woman do next?


(A) Leave the coffee shop
(B) Get an extension cord
(C) Talk with an employee
(D) Buy a new laptop battery

Test 2 [These questions refer to the audio file 012.mp3]

1). How did the speakers meet?


(A) At university
(B) At a conference
(C) At a job interview
(D) Through a friend

2). Why is the man calling the woman?


(A) To schedule a meeting
(B) To offer her a job
(C) To thank her for applying
(D) To request more information

3). When will the speakers next meet?


(A) On Tuesday
(B) On Wednesday
(C) On Thursday
(D) On Friday

12

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Bi luyn nghe s 05
Vocabulary [013.mp3]

1. Meeting (n) /mit/: cuc hp

V d

Oh! I have a meeting now.

(Thi cht! Ti phi i hp by gi)

2. Current (adj) /kr()nt/: hin ti

V d

I started my current job in 2002.

(Ti bt u cng vic hin ti ca ti t nm 2002)

3. Push (v) /p/: y

V d

She pushed her glass towards him.

( C y y chic cc v pha anh y)

4. Personal (adj) /ps()n()l/: c nhn

V d

Dont ask personal questions, please!

(Lm n ng hi nhng cu hi ring t)

5. Revise (v) /rvz/: duyt li, n li

V d

The book was published in 1960 and revised in 1968.

(Quyn sch c xut bn nm 1960 v c chnh sa nm 1968)


13

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6. Trip (n) /trp/: chuyn i

V d

A trip to Paris would be so amazing.

(Tht tuyt nu c n Pari)

7. Camping (n) /kamp/: cm tri

V d

Camping attracts people of all ages

(Cm tri thu ht mi la tui)

8. Pleasure (n) /pl/: tha mn, mn nguyn

V d

She smiled with pleasure at being praised

(C y ci mn nguyn khi c khen thng)

9. Awhile (adv) /wl/: 1 cht na

V d

Stand here awhile

(ng y ch mt lt nh)

10. Hook (v) /hk/: treo, mc

V d

The truck had a red lamp hooked to its tailgate

(Chic xe ti c mt ci n mc ca hu)

14

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Test 1 [These questions refer to the audio file 014.mp3]

1). What position does the woman hold?


(A) Manager
(B) Sales person
(C) CEO
(D) Secretary

2). What is the main purpose of the discussion?


(A) To set appointments
(B) To revise a schedule
(C) To move a conference call
(D) To change a meeting time

3). When does the man want to hold the conference call?
(A) Monday morning
(B) One o'clock Tuesday
(C) Wednesday afternoon
(D) 8 a.m. Thursday

Test 2 [These questions refer to the audio file 015.mp3]

1). Where is this conversation most probably taking place?


(A) In an office
(B) At a bus stop
(C) In an airport
(D) At a train station

2). What is the purpose of the woman's trip?


(A) Business
(B) Pleasure
(C) Personal
(D) Camping

3). What does the man plan to do?


(A) Take a vacation
(B) Work for two weeks
(C) Visit family
(D) Go to Chicago

15

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Bi luyn nghe s 06
Vocabulary [016.mp3]

1. Lunchroom (n) /lntrum/: phng n tra

V d:

See you in the lunchroom!

(Gp li phng n tra nh)

2. Wrist (n) /rst/: c tay

V d:

I fell over and sprained my wrist

(Ti b ng nn b bong gn c tay)

3. Hurt (v) /ht/: lm au

V d

Ow! Youre hurting me!

(Au! Anh ang lm ti au y)

4. Bump (v) /bmp/: m sm

V d

I almost bumped into him

(T na th ti m phi anh ta)

5. Throb (n) /rb/: s rung, p mnh

V d:

Whenever I see her, I feel the throbs of my heart.

(Mi ln gp c y, ti li thy tim mnh p rn rang)


16

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6. Applicant (n) /aplk()nt/: ngi i xin vic, ng vin

V d:

She is a strong applicant.

(C y l mt ng vin kh tim nng)

7. Resume (n) /rzjum/: s yu l lch

V d:

She is struggling with the resume.

(C y ang khng bit phi lm g vi bn s yu l lch)

8. Phone (v) /fn/: gi

V d:

He phoned her at work

(Anh y gi in cho c trong gi lm vic)

9. Conduct (v) /kndkt/: tin hnh, thc hin

V d:

He helped me to conduct the experiment.

(Anh y gip ti rt nhiu trong vic thc hin th nghim ny)

10. Exhausted (adj) /zstd/: kit sc

V d:

She returned home, exhausted from work

(C y tr v nh, kit sc vi cng vic)

17

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Test 1 [These questions refer to the audio file 017.mp3]

1). Where is this conversation most likely taking place?


(A) In a waiting room
(B) At a law firm
(C) In a lunchroom
(D) At a restaurant

2). What problem does the man have?


(A) He hurt his wrist.
(B) He is tired.
(C) He bumped his head.
(D) He can't get to sleep.

3). What problem does the woman have?


(A) She injured her wrist.
(B) Her head throbs.
(C) She can't use a keyboard.
(D) She sleeps too much.

Test 2 [These questions refer to the audio file 018.mp3]

1). What is the relationship between the speakers?


(A) Colleague-colleague
(B) Company-client
(C) Salesman-buyer
(D) Manager-applicant

2). Why does the man phone the woman?


(A) To review her resume
(B) To reject her application
(C) To offer her a job
(D) To ask her for a date

3). What will the speakers probably do next?


(A) Hang up
(B) Set an appointment
(C) Start working
(D) Conduct an interview

18

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Bi luyn nghe s 07
Vocabulary [019.mp3]

1. Beach (n) /bit/: bin

V d:
Less than five miles from the coast, there are several
beautiful beaches to choose from.

(Chi cch b bin c cha n 5 dm thi, bn c th


nhn thy rt nhiu bi bin p)

2. Late (adj) /let/: mun, chm

V d:
She was half an hour late for her lunch appointment

( C y mun gi hn tra na ting ri)

3. Classroom (n) /klsrum/ : phng hc

V d:
Entering a second grade classroom, it is easy to determine
what the children are learning.

(Tht d on bit mt a tr lp 2 ang hc g


khi bc vo lp hc ca n)

4. Inquire (v) /nkw/: hi, iu tra

V d:
I got lost so I had to inquire the way.

(Ti i lc nn ti phi hi ng)

5. Offer (v) /f/: ngh, yu cu

V d:
May I offer you a drink?

(Ti c th mi c mt ly c khng?)

19

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6. Presentation (n) /prz()nte()n/: bi thuyt trnh

V d:

The presentation of the project is excellent but the content poor.

(Bi thuyt trnh rt hay nhng ni dung th tht chn)

7. Behind (adv) /bhnd/: pha sau

V d:

Im getting behind with my work

( Ti ang tt li trong cng vic)

8. Vacation (n) /vke()n/ : k ngh

V d:

He took a vacation in the south of France

(Anh y ang i ngh pha nam nc Php)

9. Struggle (v) /strg()l/: u tranh, chng li

V d:

He struggled to break free

( Anh y u tranh dnh li t do)

10. Supplies (n) /splz/: Chi ph hnh chnh

V d:

Its hard to cut off office supplies.

(Tht kh gim thiu chi ph hnh chnh)

20

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Test 1 [These questions refer to the audio file 020.mp3]

1). Where is the conversation taking place?


(A) In a church
(B) In an office
(C) In a classroom
(D) In a park

2). What problem does the woman have?


(A) She will be late for work.
(B) She cannot make the meeting.
(C) She is struggling with her presentation.
(D) She worked late yesterday.

3). What does the man offer?


(A) To help
(B) To write her report
(C) To get coffee
(D) To make copies

Test 2 [These questions refer to the audio file 021.mp3]

1). What does the man plan to do?


(A) Have a party
(B) Buy office supplies
(C) Take a vacation
(D) Ask the woman out

2). Why does the man call the woman?


(A) To inquire about prices
(B) To sell her food
(C) To invite her to a party
(D) To order food and drinks

3). Where will the party be held?


(A) In a city park
(B) At the man's company
(C) On the beach
(D) In a theater

21

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Bi luyn nghe s 08

Vocabulary [022.mp3]

1. Salary (n) /salri/: tin lng

Vi d:

He received a salary of 24,000.

( Lng ca anh y l 24,000 bng)

2. Client (n) /klnt/: Khch hng, thn ch

V d:

My client isn't currently interested in entering into


contract negotiations.

(Khch hng ca ti cha hng th vi vic


k hp ng tha hip)

3. Business (n) /bzns/: cng vic kinh doanh

V d:

Experts typically conduct their business


over the Internet.

(Cc chuyn gia thng thc hin cng vic


ca mnh qua Internet)

4. Self-employment (n) /self- mplm()nt/ s lm t,


t lm

V d:

The self-employment tax rate for self-employment income


earned in calendar year 2011 is 13.3%.

( Thu thu nhp c nhn dnh cho nhng ngi t lm


nm 2011 l 13.3%)

22

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5. Noon (n) /nun/ : bui tra

V d:

The service starts at twelve noon

(Dch v s bt u vo lc 12 gi tra)

6. Tax (n) /taks/: thu

V d:

Higher taxes will dampen consumer spending

(Thu tng s lm gim chi tiu ca ngi tiu dng)

7. Receptionist (n) /rsp()nst/: nhn vin tip tn

V d:

My sister is a receptionist.

(Ch gi ti l mt nhn vin tip tn)

8. Lawyer (n) /l/: lut s

V d:

He has been a lawyer for more than 10 years.

(Anh y l lut s c 10 nm ri)

9. Bathrobe (n) /brb/: o chong tm

V d:

A white bathrobe is what I am dreaming of.

(Ti rt mun c mt chic o chong tm mu trng)

10. Gown (n) /gan/: o di (ca ph n, cho nhng dp c bit)

V d:

She has spent hours to search for her dream wedding gown.

(C y dnh ra hng gi kim tm b vy ci trong m ca mnh)

23

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Test 1 [These questions refer to the audio file 023.mp3]

1). What are the speakers talking about?


(A) The man's job
(B) The man's salary
(C) The woman's business
(D) The woman's clients

2). How many clients does the woman have?


(A) Two
(B) Three
(C) Four
(D) Five

3). What does the woman say about self-employment?


(A) She loves it
(B) She has mixed feelings
(C) She can sleep until noon
(D) She cannot set her own hours

Test 2 [These questions refer to the audio file 024.mp3]

1). What does the woman want to do?


(A) Pay taxes
(B) Get information
(C) Find a job
(D) Answer questions

2). What position does Mr. Robinson hold?


(A) Accountant
(B) Receptionist
(C) Lawyer
(D) Professor

3). What does the man suggest the woman do?


(A) Call back later
(B) Send an e-mail
(C) Leave a message
(D) Speak with someone else
24

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Bi luyn nghe s 09

Vocabulary [025.mp3]

1. Injure (v) /nd/: lm thng ai

V d:

The explosion injured several people

(V n khin nhiu ngi b thng)

2. Direction (n) /drk()n/: hng, li i

V d:

She set off in the opposite direction

(C y khi hnh ngc hng vi ti)

3. Broke (adj) /brk/: ph sn, ht tin

V d:

He went broke owing 2 million pounds.

(Anh ta st nghip v n ti 2 triu bng)

4. Mortgage (n) /mgd/: tin th chp

V d:

He had an appointment with a mortgage company yesterday.

(Anh ta c cuc hn vi cng ty cho vay th chp ngy hm qua)

5. Salesman (n) /selzmn/: nhn vin bn hng

V d:

My brother is an insurance salesman.

( Anh trai ti l mt nhn vin bn bo him)

25

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6. Reduce (v) /rdjus/: Gim thiu

V d:

Reducing costs is of great importance for businesses.

(Gim thiu chi ph l rt quan trng vi cc doanh nghip)

7. Expenses (n) /kspnsiz/: chi ph

V d:

He has to pay his hotel and travel expenses tomorrow.

(Ngy mai anh ta s phi tr tin thu khch sn


cng nh cc chi ph cho chuyn i ca mnh)

8. Schedule (n) /djul/: lch, thi gian biu

V d:

We have drawn up a schedule for the next month.

(Chng ti va ln lch cho thng sau)

9. Lost (adj) /lst/: lc

V d:

Help! Were lost!

(Cu chng ti vi! Chng ti ang b lc)

10. Stoplight (n) /stp-lt/ : n giao thng

V d:

When the stoplight turns red, you must stop.

(Khi n , bn phi dng li)

26

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Test 1 [These questions refer to the audio file 026.mp3]

1). What problem does the man have?


(A) He is injured.
(B) He lost his keys.
(C) He needs directions.
(D) He is broke.

2). Where does the man want to go?


(A) To the museum
(B) To 72nd Street
(C) To the library
(D) To the store

3). What should the man do at 72nd Street?


(A) Park his car
(B) Turn right
(C) Go straight
(D) Turn left

Test 2 [These questions refer to the audio file 027.mp3]

1). Who most likely are the speakers?


(A) Employer and employee
(B) Banker and client
(C) Salesman and customer
(D) Husband and wife

2). What does the woman suggest?


(A) Reducing the house payment
(B) Increasing expenses
(C) Listening to the radio
(D) Borrowing some money

3). What will the speakers probably do next?


(A) Schedule a meeting
(B) Drive to the bank
(C) Spend $100
(D) Save 5 percent

27

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Bi luyn nghe s 10

Vocabulary [028.mp3]

1. Discuss (v) /dsks/: bn lun

V d:

I discussed this matter with my wife.

(Ti bn chuyn ny vi b nh ti ri)

2. Limited (adj) /lmtd/: c hn, c gii hn

V d:

After the storm, there is a limited number of stores available.

(Sau cn bo, ch c vi ca hng cn m ca)

3. Chance (n) /tns/: c hi

V d:

She has no chance of winning the race.

( C y kh c th thng trn ny)

4. Carrier (n) /kar/: ngi vn chuyn

V d:

Its easy to find a carrier in this town.

(Rt d tm thy mt ngi chuyn vn chuyn th trn ny)

5. Colleague (n) /klig/: bn ng nghip, ng nin

V d:

The man next door is my colleague.

(Anh bn hng xm l ng nghip ca ti)

28

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6. Stranger (n) /stren(d)/: ngi l

V d:

She remained a stranger to him.

( Anh ta vn cha th nhn ra c )

7. Overtime (adv) /vtm/: qu thi gian

V d:

I have to work overtime this month.

(Ti phi lm thm gi thng ny)

8. Submit (v) /sbmt/: np bi

V d:

Click submit to find the correct answer!

( Hy nhn nt np bi tm cu tr li ng)

9. Senior (adj) /sin/: ln hn, hn tui

V d:

He is 20 years senior to Leonard

(Anh ta hn Leonard 20 tui)

10. Break (n) /brek/ : k ngh

V d:

I need a break to feel better.

(Ti cn ngh ngi thy khe hn)

29

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Test 1 [These questions refer to the audio file 029.mp3]


1). What are the speakers mainly discussing?
(A) Dropped calls
(B) Cell-phone companies
(C) Long distance
(D) Types of phones

2). What problem does the man have?


(A) He dropped his phone
(B) He paid too much money
(C) His call got cut off
(D) His minutes were limited

3). How does the woman suggest solving the problem?


(A) By getting unlimited minutes
(B) By considering a new cell-phone carrier
(C) By buying a new cell phone
(D) By redialing a phone number

Test 2 [These questions refer to the audio file 030.mp3]

1). Who most likely are the speakers?


(A) Colleagues
(B) Classmates
(C) Strangers
(D) Neighbors

2). What is the woman planning to do?


(A) Look for a job
(B) Work overtime
(C) Go back to school
(D) Take a vacation

3). What does the man say about vacation requests?


(A) They must be submitted by July.
(B) The woman doesn't have a good chance.
(C) Senior employees get first choice.
(D) First-year employees do not get vacations.

30

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Bi luyn nghe s 11

Vocabulary [031.mp3]

1. Refund (n) /rifnd/: tin hon li, tin tr li

V d:

You may be allowed to claim a refund of the tax

(Bn c th c hon li thu)

2. Greet (v) /grit/: cho n, cho mng

V d:

I felt so happy when he greeted me with a smile

(Ti thy rt hnh phc khi cu y cho n ti vi mt n ci)

3. Pilot (n) /plt/: phi cng

V d:

There is a strike by local pilots

(Cc phi cng a phng ang nh cng)

4. Sick (adj) /sk/: m, chn

V d:

Half of the staff were sick.

(Phn na s nhn vin b m)

5. Non-stop /nn-stop/: khng ngng

V d :

We had two days of almost non-stop rain

( 2 ngy ma lin tip ri)

31

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6. Surprise (n) /sprz/: bt ng

V d:

Her boyfriend is so amazing, he always takes her by surprise.

(Bn trai ca c y tht tuyt, anh y lun khin c y bt ng)

7. Negotiate (v) /nget/: m phn, ha gii

V d

He negotiated a new contract with the sellers

(Anh ta m phn k mt hp ng mi)

8. Conference (n) /knf()r()ns/ hi ngh

V d:

An international conference on the environment


is going to take place in July.

(Mt hi ngh quc t v mi trng s c t chc vo thng 7)

9. Discount (n) /dskant/: gim gi

V d:

Rail commuters get a discount on season tickets

(Nhng ngi i tu s c gim gi nu mua v thng)

10. Budget (n) /bdt/: tin, ngn sch

V d:

Its not easy to lower household budget

(Tht khng d g gim thiu chi ph sinh hot)

32

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Test 1 [These questions refer to the audio file 032.mp3]

1). What does the man want to do?


(A) Get a refund
(B) Find flight information
(C) Buy an airline ticket
(D) Greet a visitor

2). What position does the woman hold?


(A) Pilot
(B) Salesperson
(C) Flight attendant
(D) Waitress

3). What will the man probably do next?


(A) Buy a ticket for the non-stop flight
(B) Buy a ticket for the layover flight
(C) Make a telephone call
(D) Change his mind and go home

Test 2 [These questions refer to the audio file 033.mp3]

1). What is the main purpose of the conversation?


(A) To discuss a budget
(B) To negotiate a discount
(C) To arrange a surprise party
(D) To set an appointment

2). Why can't the woman meet the man on Monday?


(A) She has a conference call
(B) She will be travelling
(C) She was sick
(D) She will be in school

3). What will the woman probably do next?


(A) Say "thank you"
(B) Hang up the phone
(C) Suggest a location
(D) Arrange a different time
33

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Bi luyn nghe s 12

Vocabulary [034.mp3]

1. Purchase (v) /pts/: mua

V d

The victory was purchased by the death of Rhiwallon.

(Chin thng c nh i bng ci cht ca Rhiwallon)

2. Memory (n) /mm()ri/: Tr nh

V d:

Ive a great memory for faces.

(Ti nh nhng khun mt kh tt)

3. Extra (adj) /kstr/: thm, tha

V d

They offered him an extra thirty-five cents an hour.

(Chng ti tng thm cho anh y 35 cent mi gi)

4. Value (n) /valju/: gi tr

V d:

Your support is of great value.

(S tr gip ca bn rt c gi tr vi ti)

5. Brand (n) /brand/: nhn hng, sn phm

V d

It takes a long time to build a brand.

(Phi mt mt thi gian di xy dng mt thng hiu)


34

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6. Congratulate (v) /kngratjlet/: chc mng

V d

The operators are to be congratulated for


the service that they provide.

(Cng ty nhn c nhiu li khen ngi cho


nhng dch v m h cung cp)

7. Complain (v) /kmplen/: phn nn

V d

You never listen to me, Larry complained.

(Anh ch bao gi chu nghe ti ni, Larry phn nn)

8. Hygiene (n) /hdin/: v sinh

V d

Poor standards of food hygiene could lead to


serious health problems.

(Tnh trng v sinh yu km d dn n


nhng vn sc khe nghim trng)

9. Defective (adj) /dfktv/: hng, li

V d:

There are many complaints over defective goods.

(C rt nhiu khch hng phn nn v hng ha b hng)

10. Termination (n) /tmne()n/: kt thc, xong vic

V d

The termination of a contract is coming.

(Thi hn kt thc hp ng ang n gn)

35

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Test 1 [These questions refer to the audio file 035.mp3]

1). What are the speakers mainly discussing?


(A) How much money to spend
(B) Where to buy a computer
(C) How much memory they need
(D) Which computer to purchase

2). What does the man say about Zell?


(A) It's too expensive
(B) It has extra features
(C) It's a better value
(D) It's not a good brand

3). What does the woman suggest the man do?


(A) Buy the JZ
(B) Make the decision
(C) Buy the Zell
(D) Let her decide

Test 2 [These questions refer to the audio file 036.mp3]

1). For what purpose is the woman talking to the man?


(A) To congratulate
(B) To argue
(C) To complain
(D) To persuade

2). What problem does the woman have?


(A) Poor customer service
(B) A defective cell phone
(C) Lack of information
(D) Bad personal hygiene

3). What does the man promise?


(A) More information
(B) Better service
(C) Termination
(D) Resolution

36

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Bi luyn nghe s 13

Vocabulary [037.mp3]

1. Master (n) /mst/: ng ch

V d:

He acceded to his masters wishes.

(Anh y tn thnh vi nguyn vng ca ng ch ca mnh)

2. Servant (n) /sv()nt/: ngi hu

V d:

He was a great servant of the Labour Party.

(Anh y l mt ngi tr gip rt tt ca ng Lao ng)

3. Dessert (n) /dzt/: mn trng ming

V d

To prepare a delicious dessert is not difficult.

( c mt mn trng ming ngon th cng khng kh lm)

4. Blackberry (n) /blakb()ri/: qu mm xi

V d

What a delicious blackberry!

(Qu mm xi ny tht ngon)

5. Cobbler (n) /kbl/: bnh ga t nhn hoa qu

V d

I love to have a cobbler right now!

(i ti mun n mt ci bnh ga t nhn hoa qu qu )

37

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6. Mousse (n) /mus/: mn kem mt

V d

It would be fantastic to have a chocolate mousse now

(Tht tuyt nu c n mt ci kem mt s c la lc ny)

7. Jam (v) /dam/: kt

V d

Four of us were jammed in one compartment

(4 chng ti b kt trong 1 cn nh)

8. Ink (n) /k/: mc

V d:

The names are written in ink

(Tn c vit bng mc)

9. Toner (n) /tn/: mc mu

V d:

Does a scanner use up the toner?

(My scan c dng mc mu khng nh?)

10. Repairman (n) /rpmn/: th sa cha

V d

You had better call a TV repairman!

(Tt hn ht l bn gi ng th sa TV n i.)

38

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Test 1 [These questions refer to the audio file 038.mp3]

1). What is the relationship between the speakers?


(A) Master-servant
(B) Employer-employee
(C) Waiter-customer
(D) Company-client

2). What does the woman want to do?


(A) Order dessert
(B) Make blackberry cobbler
(C) Eat chocolate mousse
(D) Call her friend

3). What does the man suggest?


(A) Getting two dishes
(B) Trying samples
(C) Eating pie
(D) Having chocolate

Test 2 [These questions refer to the audio file 039.mp3]

1). What problem does the man have?


(A) He needs to write a report.
(B) Colleen is busy.
(C) The photocopier is broken.
(D) He has to go to the fourth floor.

2). What does the woman say about the copy machine?
(A) It is out of paper.
(B) It is jammed.
(C) It does not have enough ink.
(D) It lacks toner.

3). What does the woman suggest the man do?


(A) Use a different machine
(B) Go to the supply room
(C) Delay his presentation
(D) Call a repairman

39

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Bi luyn nghe s 14

Vocabulary [040.mp3]

1. Magician (n) /md()n/: nh o thut

V d

Her dream is to become a magician.

(c m ca c y l tr thnh mt o thut gia)

2. Boss (n) /bs/: ng ch

V d

She hates her boss so much.

(C y rt ght ng ch ca mnh)

3. Cancel (v) /kans()l/: hy b

V d

Because of the rain, they had to cancel the football match.

(V tri ma nn h phi hy trn bng)

4. Cough (n) /kf/: ho

V d

She gave a discreet cough

(C y ho rt nh.)

5. File (v) /fl/: sp xp

V d

The contract, when signed, is filed

(Bn hp ng khi c k kt c sp xp k lng.)


40

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6. Disconnect (v) /dsknkt/: ngt qung,ngt kt ni

V d

I phoned them in Edinburgh but we got disconnected.

(Ti gi cho Edinburgh nhng khng lin lc c.)

7. Transfer (v) /transf/ : chuyn my, ni my

V d

Wait a minute! Ill transfer you to Bill.

(Ch my cht nh, ti s ni my cho bn v Bill.)

8. Couple (n) /kp()l/: cp i, mt cp

V d

Wait for me for a couple of minutes!

(Ch ti vi pht na nh)

9. Leave (v) /liv/: ri i, li

V d

Shes not here, please leave her a message.

(C y khng c y, hy li li nhn nh.)

10. Reach (v) /rit/: tin n, tip cn

V d

I want to reach the sky so bad.

(Ti mun chm ti tri cao)


41

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Test 1 [These questions refer to the audio file 041.mp3]

1). What position does the woman hold?


(A) Manager
(B) Housewife
(C) Magician
(D) Teacher

2). Who are the speakers talking about?


(A) The woman's husband
(B) The man's son
(C) The man's boss
(D) The woman's teacher

3). What does the woman suggest?


(A) Canceling an appointment
(B) Visiting a doctor
(C) Going to school
(D) Rescheduling a lesson

Test 2 [These questions refer to the audio file 042.mp3]

1). What problem does the woman have?


(A) She did not file her tax return.
(B) She dialed the wrong number.
(C) She cannot reach John McKay.
(D) She was disconnected from Lloyd Simpson.

2). What does the man suggest?


(A) Talking with another person.
(B) Calling back later.
(C) Transferring to another company.
(D) Dialing a direct line.

3). What does the man offer to do?


(A) Phone John McKay
(B) Transfer the call
(C) Leave a message
(D) Answer questions

42

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Bi luyn nghe s 15

Vocabulary [043.mp3]

1. Relationship (n) / rlenp/: mi quan h

Vi d

I have established a good working relationship with my boss.

(Quan h gia ti v sp rt tt.)

2. Colleague (n) / kli/: ng nghip

Vi d:

We were friends and colleagues for more than 20 years.

(Chng ti l bn v l ng nghip hn 20 nm nay ri.)

3. Electronics (n) / lektrnks/: in t

Vi d

He works in the electronics industry.

(Anh y lm vic trong ngnh cng nghip in t.)

4. Ladder (n) / ldr/: ci thang

Vi d

He fell off a ladder.

(Anh y ng khi ci thang)

5. Completely (adv) /kmplitli/: hon ton

Vi d

I've completely forgotten her name.

( Ti qun hon ton tn c y)


43

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6. Videotape (n) /vdiotep/: bng

Vi d:

Do we have a blank videotape?

(Chng ta con cun bng trng no khng?)

7. Case (n) /kes/: tinh hung

Vi d:

In some cases people have had to wait


several weeks for an appointment.

(Trong mt s trng hp, ngi ta phi ch


nhiu tun lin cho mt cuc hn.)

8. Worst (adj) /wrst/: t nht

Vi d:

It was by far the worst speech he had ever made.

(y l bi din thuyt t nht m ti tng ni.)

9. Impressive (adj) /mpresv/: n tng

Vi d:

She was very impressive in the interview.

(C y th hin rt n tng trong vong phng vn.)

10. Joke (n) /dok/: tro ua

Vi d:

I can't tell jokes.

(Ti khng c nng khiu k chuyn ci.)

44

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Test 1 [These questions refer to the audio file 044.mp3]

1). What is the relationship between the speakers?


(A) Manager-applicant
(B) Colleague-colleague
(C) CEO-manager
(D) Buyer-client

2). What does the woman want to do?


(A) Purchase electronics
(B) Get a raise
(C) Change jobs
(D) Climb a ladder

3). What does the woman say about her current position?
(A) It doesn't pay enough money.
(B) It's not challenging enough.
(C) It's completely satisfying.
(D) It would be difficult to leave.

Test 2 [These questions refer to the audio file 045.mp3]

1). What is the man's problem?


(A) His flight had no electricity.
(B) His plane arrived late.
(C) He has to return to Boston.
(D) He cannot find a hotel.

2). When will the man's flight depart?


(A) At 3
(B) At 4:30
(C) At 7
(D) At midnight

3). Where is the man now?


(A) In Munich
(B) In Denver
(C) In Chicago
(D) In Boston

45

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Bi luyn nghe s 16

Vocabulary [046.mp3]

1. Struggle (v) /strl/: kh khn

Vi d:

Shona struggled for breath.

(Shona gp kh khn trong vic th.)

2. Later (adv) /letr/: sau ny

Vi d:

I met her again three years later.

(3 nm sau ti mi gp li c y.)

3. Job (n) /db/: cng vic

Vi d:

He's trying to get a job.

(Anh y ang c gng kim vic.)

4. Bathrobe (n) /brob/: o chong (sau tm)

Vi d:

How much is the bathrobe?

(Ci o chong ny gi bao nhiu vy?)

5. Business (n) /bzns/: cng vic

Vi d:

It's been a pleasure to do business with you.

(Tht vinh hnh c lm vic cung bn)


46

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6. Client (n) /klant/: khch hng

Vi d:

She has many famous clients.

(C y c rt nhiu khch hng l ngi ni ting.)

7. Gown (n): /an/ o chong di

Vi d:

I love her wedding gown.

(Ti thch ci o ci ca c y.)

8. Set (v) /set/: t,

Vi d

She set a tray down on the table.

(C y mt ci khay ln bn.)

9. Sign (v) /san/: ky tn

Vi d

Sign your name here, please.

(Ky tn bn vo y nh.)

10. Self-employed (adj) /self-mpld/: t lm

Vi d

I decided to become self-employed.

(Ti quyt nh t lm vic.)

47

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Test 1 [These questions refer to the audio file 047.mp3]

1). Where is the conversation taking place?


(A) In a church
(B) In an office
(C) In a classroom
(D) In a park

2). What problem does the woman have?


(A) She will be late for work.
(B) She cannot make the meeting.
(C) She is struggling with her presentation.
(D) She worked late yesterday.

3). What does the man offer?


(A) To help
(B) To write her report
(C) To get coffee
(D) To make copies

Test 2 [These questions refer to the audio file 048.mp3]

1). What are the speakers talking about?


(A) The man's job
(B) The man's salary
(C) The woman's business
(D) The woman's clients

2). How many clients does the woman have?


(A) Two
(B) Three
(C) Four
(D) Five

3). What does the woman say about self-employment?


(A) She loves it.
(B) She has mixed feelings.
(C) She can sleep until noon.
(D) She cannot set her own hours.

48

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Bi luyn nghe s 17

Vocabulary [049.mp3]

1. Answer (v) /nsr/: tr li

Vi d

You haven't answered my question.

(Bn cha tr li cu hi ca ti.)

2. Lawyer (n) /ljr/: lut s

Vi d

Hes been a lawyer for 10 years.

(Anh y l lut s c 10 nm ri y.)

3. Deduction (n) / ddkn/: ct, gim

Vi d

Tax deductions are amazing.

(Gim thu tht tuyt.)

4. Hold (v) /hold/: nm, gi

Vi d

She was holding a large box.

(C y ang cm 1 ci hp to.)

5. Interview (n) /ntrvju/: bui phng vn

Vi d

He has an interview next week

(Tun ti anh y c bui phng vn)


49

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6. Fear (n) /fr/: ni s hi

Vi d

The child was shaking with fear.

(a tr ang run ln v s.)

7. Hope (n) / hop/ : nim hy vng

Vi d

There is little hope that they will be found alive.

(Con rt t c hi sng st.)

8. Nervous (adj) /nrvs/: lo lng

Vi d

The horse may be nervous of cars.

(Ch nga c th s xe t.)

9. Scared (adj) /skerd/: ng s

Vi d

The thieves got scared and ran away.

(Nhng tn trm cm thy s hi v chy trn.)

10. Relax (v) /rlks/: th gin

Vi d

Just relax and enjoy the movie.

(Th gin v thng thc b phim i nh.)

50

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Test 1 [These questions refer to the audio file 050.mp3]

1). What does the woman want to do?


(A) Pay taxes
(B) Get information
(C) Find a job
(D) Answer questions

2). What position does Mr. Robinson hold?


(A) Accountant
(B) Receptionist
(C) Lawyer
(D) Professor

3). What does the man suggest the woman do?


(A) Call back later
(B) Send an e-mail
(C) Leave a message
(D) Speak with someone else

Test 1 [These questions refer to the audio file 051.mp3]

1). What are the speakers mainly discussing?


(A) An employment interview
(B) A job promotion
(C) Hopes and fears
(D) A vacation

2). What does the woman say about the man?


(A) He did not earn his new position.
(B) He is over-qualified.
(C) He should be nervous.
(D) He will make a good vice president.

3). What does the man plan to do?


(A) Celebrate with the woman
(B) Thank Ms. Robertson
(C) Take over the company
(D) Go on vacation

51

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Bi luyn nghe s 18

Vocabulary [052.mp3]

1. Cable (n) /kebl/: cp

Vi d

This is cable TV.

(y l TV truyn hnh cp.)

2. Upgrade (v) /pred/: nng cp

Vi d

On the flight back, we were upgraded to business class.

(Trong chuyn bay v, chng ti c nng cp ln


ngi hng thng gia.)

3. Afford (v) /frd/: tin tr

Vi d

None of them could afford 50 for a ticket.

(Khng ai c th tr 50 cho mt v c.)

4. Channel (n) /tnl/: knh

Vi d

Whats on Channel 4 tonight?


(Ti nay Knh 4 c g vy?)

5. Premium (adj) /primim/: cht lng cao

Vi d

This is a premium product.

(y l sn phm cht lng cao)


52

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6. Celebrity (n) /slebrti/: ngi ni ting

Vi d

My Linh is a celebrity.

(My Linh l ngi ni ting)

7. Column (n) /klm/: ct bo

Vi d

This dictionary has two columns per page.

(Quyn t in ny c 2 ct trong mt trang)

8. Reporter (n) /rprtr/: nh bo

Vi d

He is a reporter for the New York Times.

(Anh y l phng vin ca t New York Times)

9. Deserve (v) /dzrv/: xng ng

Vi d

The report deserves careful consideration.

(Bn bo co cn c xem xt ky lng)

10. Shame (n) /em/: s xu h

Vi d

His face burned with shame

(Mt anh y ln v xu h)

53

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Test 1 [These questions refer to the audio file 053.mp3]

1). What does the woman want to do?


(A) Sell her TV set
(B) Stop receiving cable television
(C) Cancel her latest cable bill
(D) Add more cable channels

2). What does the man suggest?


(A) Switching to a cheaper package
(B) Upgrading to premium cable
(C) Watching less television
(D) Looking for a job

3). Why does the woman say she can no longer afford cable?
(A) Her husband lost his job.
(B) There are too many channels.
(C) She is out of work.
(D) It is not a good value.

Test 2 [These questions refer to the audio file 054.mp3]

1). Who are the speakers talking about?


(A) A national celebrity.
(B) A mutual friend.
(C) A co-worker.
(D) A newspaper publisher.

2). What does Nathan Richmond plan to do?


(A) Cover city politics
(B) Stop writing a column
(C) Pay his dues
(D) Accept a new job

3). Where do the speakers work?


(A) At a newspaper
(B) At city hall
(C) At an institution
(D) At a restaurant

54

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Bi luyn nghe s 19

Vocabulary [055.mp3]

1. Poor (adj) /pr/: ngho kh

Vi d

They were too poor to buy shoes for the kids.

(H ngho n ni khng mua ni giy cho l tr)

2. Service (n) /srvs/: dch v

Vi d

The government aims to improve public services.

(Chnh ph ang tin ti nng cao

cht lng dch v cng)

3. Laundry (n) /lndri/: git l

Vi d
The hotel has a laundry service.

(Khch sn c dch v gt l)

4. Insincere (adj) /nsnsr/: gi to, khng chn thnh

Vi d
This is an insincere smile.

( l n ci gi to)

5. Complementary (adj) /kmplmentri/: b sung

Vi d

The school's approach must be complementary


to that of the parents.

(Phng thc gio dc ca nh trng nn


b sung cho phng thc gio dc ca cha m)

55

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6. Brand (n) /brnd/: nhn hng

Vi d

Which brand of toothpaste do you use?

(Bn ang dung kem nh rng ca hng no vy?)

7. Warehouse (n) /werhas/: nh kho

Vi d

He is hiding in the warehouse.

(Anh y ang trn trong nh kho )

8. Refund (n) /rifnd/: hon tin

Vi d

I receive a tax refund at the airport.

(Ti nhn li tin thu ti sn bay)

9. Avoid (v) /vd/: trnh

Vi d

She avoids going out.

(C y trnh ra ngoi)

10. Typical (adj) /tpkl/: in hinh

Vi d

It is a typical Italian caf.

( l qun caf Y in hnh)

56

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Test 1 [These questions refer to the audio file 056.mp3]

1). What is the relationship between the speakers?


(A) Employee-employer
(B) Worker-customer
(C) Colleague-colleague
(D) Manager-applicant

2). What is the man's problem?


(A) He paid too much money.
(B) He received poor service.
(C) He forgot to do laundry.
(D) He lost his credit card.

3). What does the woman offer?


(A) A full refund
(B) A money-back guarantee
(C) An insincere apology
(D) A complimentary cleaning

Test 1 [These questions refer to the audio file 057.mp3]

1). What are the speakers mainly discussing?


(A) The price of electronics
(B) Different TV brands
(C) Where to buy a television
(D) The cost of MP-4s

2). What does the woman want to do?


(A) Compare prices
(B) Pay $399
(C) Buy gas
(D) Match the price

3). Where is this conversation probably taking place?


(A) In an office
(B) In a supermarket
(C) In an electronics store
(D) In a warehouse

57

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Bi luyn nghe s 20

Vocabulary [058.mp3]

1. Chowder (n) /tadr/: sp hi sn

Vi d

I love chowder soup.

(Ti thch n sp hi sn.)

2. Diamond (n) /damnd/: kim cng

Vi d

Shine bright like a diamond!

(Hy to sng nh nhng vin kim cng nh.)

3. Necklace (n) /nekls/: vong c

Vi d

He bought her a new necklace.

(Anh y mua tng c y mt ci vong c.)

4. Narrow (adj) /nro/: cht, hp

Vi d

This street is too narrow!

(ng ph g m cht qu vy.)

5. Caesar salad (n) /sizr sld/: tn 1 loi salad ph bin

Vi d

Caesar salad has no relation with Caesar.

(Ci tn Caesar salad ch lin quan g n tng Caesar c.)


58

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6. Reasonable (adj) /riznbl/: hp ly

Vi d

Be reasonable! We can't work late every night.

(C ly t i! Chng ta khng th lm vic khuya sut c.)

7. Lobster (n) /lbstr/: tm hm

Vi d

Lobster is good for health.

(n tm hm tt cho sc kho.)

8. Steak (n) /stek/: tht bo bit tt

Vi d

How would you like your steak done?

(Bn thch ming bt tt ca mnh c nu nh no?)

9. Angus (n) /s/: tn 1 loi bo

Vi d

Angus beef is strange to lots of people.

(Bo Angus con kh xa l vi rt nhiu ngi.)

10. Clam (n) /klm/: nghu

Vi d

My mom usually cooks clam soup for me.

(M ti thng nu canh nghu cho ti.)

59

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Test 1 [These questions refer to the audio file 059.mp3]

1). What is the relationship between the speakers?


(A) Seller and buyer
(B) Husband and wife
(C) Firm and client
(D) Supervisor and worker

2). What does the man want to do?


(A) Learn how diamonds are made
(B) Choose a necklace
(C) Buy a gift for his wife
(D) Get his money back

3). What does the woman suggest?


(A) Hand-picking diamonds
(B) Narrowing the selections
(C) Making an exchange
(D) Calling the man's wife

Test 2 [These questions refer to the audio file 060.mp3]

1). What are the speakers mainly discussing?


(A) What to eat for dinner
(B) Where to find fresh lobster
(C) Why steaks are good
(D) Which type of wine to drink

2). What does the woman suggest for the man?


(A) Angus lobster
(B) Clam chowder
(C) New York cheesecake
(D) A Caesar salad

3). Who will pay for the meal?


(A) The man
(B) The woman's company
(C) The man's firm
(D) The man and the woman

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Vocabulary [061.mp3]

1. Carpet (n) /krpt/: ci thm

Vi d

I am going to lay a carpet.

(Ti ang chun b tri thm)

2. Advertisement (n) / dvrtazmnt/: qung co

Vi d

Put an advertisement in the local paper to sell your car.

(ng qung co ln bo a phng bn xe i)

3. Tenant (n) /tennt/: ngi thu nh

Vi d

They had evicted their tenants for non-payment of rent.

(H khin nhng ngi thu nh nhy cng ln


v khng phi tr tin thu nh)

4. Install (v) /nstl/: lp t

Vi d

He's getting a phone installed tomorrow.

(Mai in thoi nh anh y s c lp t)

5. Obligation (n) /blen/: lut l, yu cu

Vi d

You are under no obligation to buy anything.

(Bn khng phi mua ci g ht)


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6. Schedule (v) /skedul/: ln k hoch

Vi d

The meeting is scheduled for Friday afternoon.

(Cuc hp c sp xp vo chiu th 6)

7. Agenda (n) / dend/: lch trinh

Vi d

The next item on the agenda is the publicity budget.

(Phn tip theo theo danh sch l ti chnh cng)

8. Remind (v) /rmand/: nhc nh

Vi d

Remind me to phone her at 8 am.

(Nh nhc ti gi cho c y lc 8 gi nh)

9. Rent (v) /rent/: cho thu

Vi d

He rent this motor for $3

(Anh y thu ci xe ny vi gi $3)

10. Physical (adj) /fzkl/: hinh thc, th trng

Vi d

Her physical appearance is so amazing.

(V ngoi ca c y tht tuyt)

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Test 1 [These questions refer to the audio file 062.mp3]

1). What are the speakers mainly discussing?


(A) The man's business
(B) Carpet cleaning
(C) The price of rent
(D) An advertisement

2). What does the man say about carpets?


(A) The tenants will install them.
(B) They are too expensive.
(C) He will install them after painting.
(D) He needs to buy three more.

3). How does the man say he will find more tenants?
(A) Via word of mouth
(B) Through an Internet advertisement
(C) Via fliers
(D) Through a newspaper advertisement

Test 1 [These questions refer to the audio file 063.mp3]

1). What is the main purpose of the discussion?


(A) To have a physical examination
(B) To remind of an obligation
(C) To schedule an appointment
(D) To review an agenda

2). What does the woman plan to do on Tuesday?


(A) Visit the doctor
(B) Take a business trip
(C) Have meetings
(D) Write a report

3). When will the woman see the doctor?


(A) At 10 a.m. Tuesday
(B) At 4 p.m. Wednesday
(C) At 11 a.m. Thursday
(D) At 3 p.m. Friday

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Vocabulary [064.mp3]

1. Hall (n) /hl/: hi trng

Vi d

She ran into the hall and up the stairs.

(C y chy thng vo hi trng ri chy ln cu thang)

2. Venue (n) /venju/: ch hi hp

Vi d

Please note the change of venue for this event.

(Ch y l phong hp i ri nh)

3. Convention (n) /knvenn/: hi ngh

Vi d

I was in charge of holding a convention.

(Ti ph trch t chc hi ngh)

4. Relationship (n) /rlenp/: mi quan h

Vi d

They are now in relationship.

(H ang yu nhau y)

5. Promotion (n) /prmon/: thng chc

Vi d

The new job is a promotion for him.

(Anh ta va thng chc ln chc ny y)


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6. Minute (n) /mnt/: pht

Vi d

I'll be back in a few minutes.

(Ti s quay li sau vi pht na)

7. Annual (adj) /njul/: hng nm

Vi d

The annual growth rate is 7%.

(Tc tng trng hng nm l 7%)

8. Special (adj) /spel/: c bit

Vi d

There is something special about this place.

(C iu g c bit v ni ny.)

9. Editor (n) /edtr/: bin tp vin

Vi d

He is an editor for sports newspaper.

(Anh y l bin tp vin bo th thao.)

10. Congratulation (n) /knrtulen/: chc mng

Vi d

Congratulations on your exam results!

(Chc mng nh, kt qu kim tra tt lm.)

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Test 1 [These questions refer to the audio file 065.mp3]

1). What does the woman want to do?


(A) Choose a building
(B) Book a concert
(C) Attend a conference
(D) Make some money

2). What does the man suggest?


(A) Booking the exhibition hall
(B) Trying to get a discount
(C) Choosing a different venue
(D) Booking the convention center

3). What will the woman probably do next?


(A) Visit the exhibition hall
(B) Ask for more advice
(C) Phone the convention center
(D) Make a decision

Test 2 [These questions refer to the audio file 066.mp3]

1). Who are the speakers talking about?


(A) The woman's husband
(B) The woman's supervisor
(C) The man's colleague
(D) The man's roommate

2). What is the relationship between the speakers?


(A) Colleagues
(B) Friends
(C) Neighbors
(D) Classmates

3). What does the man suggest?


(A) Getting a promotion
(B) Making more money
(C) Having dinner
(D) Catching a bus

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Vocabulary [067.mp3]

1. Donut (n) /dont/: tn 1 loi bnh

Vi d

I love eating donuts.

(Ti thch n bnh donuts)

2. Direction (n) /drekn/: hng

Vi d

Has the wind changed direction?

(Gi i hng ri sao?)

3. Printer (n) /prntr/: my in

Vi d

Use the colour printer!

(Dung my in mu nh!)

4. Unplug (v) /npl/: rt cm ra

Vi d

Unplug it before you leave.

(Rt cm ra trc khi bn ri i nh)

5. Print (v) /prnt/: in

Vi d

I will print it out.

(Ti s in n ra)
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6. Examine (v) /zmn/: kim tra

Vi d

These ideas will be examined in more detail in Chapter 10.

(Y tng ny s c chng minh trong chng 10)

7. Registration (n) /redstren/: ng ky

Vi d

You need to pay registration fee of $70.

(Ph gia nhp l $70)

8. Seminar (n) /semnr/: hi tho

Vi d

He is in the seminar room.

(Anh y ang trong phong hi tho)

9. Instruction (n) /nstrkn/: hng dn

Vi d

Follow the instructions on the packet carefully.

(Lm theo ch dn trong hp tht cn thn nh)

10. Matter (n) /mtr/: vn

Vi d

Whats your matter?

(Bn lm sao th?)

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Test 1 [These questions refer to the audio file 068.mp3]

1). Why is the woman in Boston?


(A) For vacation
(B) On business
(C) To visit friends
(D) To attend school

2). What does the woman plan to do?


(A) Drink coffee
(B) Talk to management
(C) Register
(D) Take a trip

3). What will the man probably do next?


(A) Check in
(B) Get more information
(C) Eat donuts
(D) Give directions

Test 2 [These questions refer to the audio file 069.mp3]

1). What problem does the woman have?


(A) Her printer is too old.
(B) Her printer is unplugged.
(C) Her printer won't print.
(D) Her printer is not installed.

2). What does the woman want the man to do?


(A) Buy a new printer
(B) Examine the printer
(C) Turn on the computer
(D) Get a CD-ROM

3). What does the man tell the woman?


(A) To plug in the printer
(B) To use software
(C) To check the hard drive
(D) To listen to a CD

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Vocabulary [070.mp3]

1. Compliment (v) /kmplment/: khen thng

Vi d

She complimented him on his excellent German.

(C y khen anh y v ni ting c gii)

2. Antenna (n) /nten/: ng-ten

Vi d

Cable TV does not need an antenna.

(Truyn hnh cp khng cn ng-ten)

3. Missing (adj) /ms/: mt tich

Vi d

Two files have gone missing.

(2 b h s bin mt ri)

4. Loose (adj) /lus/: lng

Vi d

This button is loose.

(Ci nt o ny b lng ri ny)

5. Fuzzy (adj) /fzi/: m

Vi d

I saw a fuzzy image.

(Ti thy hnh nh m m)


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6. Airplane (n) /erplen/: my bay

Vi d

They arrived in Belgium by airplane.

(H n B bng my bay)

7. Inspirational (adj) /nsprenl/: truyn cm hng

Vi d

He is an inspirational leader.

(Anh y l lnh o c th truyn cm hng tt)

8. Informative (adj) /nfrmtv/: nhiu thng tin, hu ich

Vi d

The talk was both informative and entertaining.

(Bui ni chuyn rt hu ch v th v)

9. Niche (adj) /ni/: phu hp

Vi d

This market is niche for your products

(Th trng ny hp vi sn phm ca bn )

10. Speciality (n) /speilti/: c trng

Vi d

Seafood is a speciality on the island.

(Hi sn l c sn ca o ny)

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Test 1 [These questions refer to the audio file 071.mp3]

1). Why does the woman call the man?


(A) To compliment
(B) To complain
(C) To reschedule
(D) To apologize

2). What problem does the woman have?


(A) A broken television set
(B) A missing wire
(C) A loose antenna
(D) Poor TV reception

3). What does the man plan to do?


(A) Visit the woman and apologize.
(B) Refer the woman to a supervisor.
(C) Send a worker to the woman's home.
(D) Refund the woman's cable money.

Test 2 [These questions refer to the audio file 072.mp3]

1). Where is the conversation most likely taking place?


(A) In an office
(B) At a university
(C) At a conference
(D) In an airplanes

2). What does the man say about the presentations?


(A) They are too long.
(B) They are informative.
(C) They are boring.
(D) They are inspirational.

3). What does the woman want?


(A) Additional sessions
(B) Great visual aides
(C) Better speakers
(D) A marketing niche

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Vocabulary [073.mp3]

1. Board (v) /brd/: cp cng

Vi d

Passengers are waiting to board.

(Hnh khch ang ch tu cp cng ln tu)

2. Hurry (v) /hri/: nhanh, vi

Vi d

Hurry up! You are running out of time.

(Nhanh ln! Sp ht gi ri)

3. Ride (v) /rad/: p xe

Vi d

I learnt to ride as a child.

(Ti hc p xe t khi con b)

4. Classmate (n) /klsmet/: bn cung lp

Vi d

He is my classmate.

(Anh y l bn cung lp vi ti)

5. Overpriced (adj) /ovrprast/: gi qu cao

Vi d

I am sure that the shirt is overpriced.

(Ti c l ci o ny bn b mua t ri)


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6. People (n) /pipl/: con ngi

Vi d

I am talking about PEOPLE not PUPIL.

(Ti ang ni n t con ngi, khng phi t hc sinh nh)

7. Regular (adj) /rejlr/: binh thng, thng xuyn

Vi d

There is a regular bus service to the airport.

(Thng s c xe bus a n sn bay)

8. Catch (v) /kt/: bt c, tm c

Vi d

She managed to catch the keys as they fell.

(C y bt c ci cha kho khi n ri xung)

9. Knitting (n) /nt/: an

Vi d

She is learning knitting.

(C y ang tp hc an)

10. Mob (n) /mb/: bn du cn

Vi d

The mob was/were preparing to storm the building.

(Bn du cn ang chun b quy ph to nh)

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Test 1 [These questions refer to the audio file 074.mp3]

1). Where is this conversation most likely taking place?


(A) At a bus stop
(B) In a train station
(C) At an airport
(D) In an office

2). What does the man want to know?


(A) What time it is
(B) How to get downtown
(C) Where to board a bus
(D) Which street he is on

3). What does the woman suggest the man do?


(A) Relax
(B) Hurry
(C) Take a taxi
(D) Ride a bike

Test 2 [These questions refer to the audio file 075.mp3]

1). Who most likely are the speakers?


(A) Colleagues
(B) Classmates
(C) Neighbors
(D) Best friends

2). What does the woman plan to do?


(A) Go to work
(B) Go shopping
(C) Read a book
(D) Watch TV

3). What does the man say about the sale?


(A) He wants to go too.
(B) The items are overpriced.
(C) He does not need a new TV.
(D) There are too many people.

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Vocabulary [076.mp3]

1. Shopper (n) /pr/: ngi mua hng

Vi d

The streets were full of Christmas shoppers.

(Nhng con ng trn ngp ngi mua sm cho ging sinh)

2. Bill (n) /bl/: ho n

Vi d

She always pays her bills on time.

(C y lun tr ho n ng hn)

3. Checkbook (n) /tekbk/: quyn cha sec

Vi d

He bought a checkbook.

(Anh y va mua mt quyn cha sc)

4. Acquaintance (n) /kwentns/: s quen bit

Vi d

He's just a business acquaintance.

(Anh y ch l bn cng vic)

5. Sibling (n) /sbl/: anh ch em

Vi d

They are my siblings.

(H l anh em ca ti)
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6. Vending machine (n) /vend min/: my bn hng t ng

Vi d

This is a new vending machine.

(Ci my bn hng t ng ny mi y)

7. Overdue (adj) /ovrdu/: qu hn

Vi d

The rent is now overdue.

( ht hn thu nh)

8. Quarter (n) /kwrtr/: 1 phn 4

Vi d

Cut the apple into quarters.

(B qu to lm t)

9. Coin (n) /kn/: tin xu

Vi d

I have a euro coin.

(Ti c 1 ng xu -r)

10. Change (n) /tend/: tin tha

Vi d

Don't forget your change!

(ng qun ly tin tha nh)

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Test 1 [These questions refer to the audio file 077.mp3]

1). What is the relationship between the speakers?


(A) Salesman-buyer
(B) Manager-employee
(C) Shopper-shopper
(D) Applicant-manager

2). What problem does the woman have?


(A) She cannot change his job.
(B) Her bills are too large.
(C) She does not have enough money.
(D) She forgot his checkbook.

3). What does the man suggest that the woman do?
(A) Put money in a bank
(B) Get a smaller amount of money
(C) Come back in the afternoon
(D) Use her credit card to write a check

Test 2 [These questions refer to the audio file 078.mp3]

1). Who most likely are the speakers?


(A) Acquaintances
(B) Co-workers
(C) Neighbors
(D) Siblings

2). What problem does the woman have?


(A) She needs coins.
(B) The vending machine is broken.
(C) Her project is overdue.
(D) She did not eat breakfast.

3). What does the man suggest?


(A) To go out for lunch
(B) To skip lunch
(C) To make change for a dollar
(D) To wait for a colleague

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Bi luyn nghe s 27

Vocabulary [079.mp3]

1. Probably (adv) /prbbli/: c th

Vi d

It'll probably be OK.

(N c v hp ly y)

2. Luggage (n) /ld/: hnh ly

Vi d

There's room for one more piece of luggage.

(Ch con ch cho mt hnh ly na thi)

3. Ride (n) /rad/: cho i nh xe

Vi d

Steve gave me a ride on his motorbike.

(Steve cho ti i nh xe)

4. Voicemail (n) /vsmel/: hp th thoi

Vi d

Do you know how to use voicemail?

(Bn c bit cch dung hp th thoi khng?)

5. Regional (adj) /ridnl/: khu vc

Vi d

The conflict between regional and


national interests is hard to solve.

(Gii quyt mu thun gia li ch khu vc


v quc gia l iu kh)
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6. Inquire (v) /nkwar/: hi

Vi d

I called the station to inquire about train times.

(Ti gi n nh ga hi v gi tu chy)

7. Transfer (v) /trnsfr/: chuyn tip

Vi d

The film studio is transferring to Hollywood.

(Trng quay c chuyn n Hollywood.)

8. Land (v) /lnd/: tip t, h cnh

Vi d

The plane landed safely.

(My bay h cnh an ton)

9. Inconvenience (n) /nknvinins/: s bt tin

Vi d

We apologize for the delay and regret


any inconvenience it may have caused.

(Chng ti xin li v s chm tr v rt ly lm tic


vi nhng s bt tin pht sinh)

10. Handle (v) /hndl/: gii quyt

Vi d

She's very good at handling her patients.

(C y rt gii trong vic tip xc vi bnh nhn)

80

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Test 1 [These questions refer to the audio file 080.mp3]

1). What position does the woman probably hold?


(A) Secretary
(B) Manager
(C) Sales person
(D) Lawyer

2). Where is the man?


(A) At a bus stop
(B) In an office
(C) In an airport
(D) At a hotel

3). What problem does the man have?


(A) He lost his luggage.
(B) He needs a ride.
(C) He missed his flight.
(D) He has no money.

Test 2 [These questions refer to the audio file 081.mp3]

1). Who does the man need to speak to?


(A) Mandy Giles
(B) Martin Holt
(C) Walter Jennings
(D) Voice mail

2). What is the purpose of the man's phone call?


(A) To apply for a job
(B) To interview the regional manager
(C) To inquire about a meeting
(D) To speak to Mandy Giles

3). What does the woman offer to do?


(A) Phone Walter Jennings
(B) Return the man's call
(C) Take a message
(D) Transfer the phone call

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Bi luyn nghe s 28

Vocabulary [082.mp3]

1. Reminder (n) /rmandr/: nhc nh

Vi d

The article concludes with a chilling reminder


that the disease can strike anyone at any time.

(Bi bo kt thc vi li nhc nh lnh gy rng


cn bnh ny c th n vi bt c ai vo bt c lc no)

2. Debate (v) /dbet/: tranh ci

Vi d

The question of the origin of the universe


is still hotly debated.

(Nghi vn v ngun gc ca v tr
vn ang c em ra tranh ci)

3. Injured (adj) /ndrd/: b thng

Vi d

Luckily, she isnt injured.

(May mn thay, c y khng b thng)

4. Clean (adj) /klin/: sch s

Vi d

Are your hands clean?

(Tay bn sch cha th?)

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5. Special (n) /spel/: s c bit

Vi d
The menu changes regularly and there are
daily specials to choose from.

(Thc n thay i hng ngy v


lun c mn c bit chn)

6. Sprite (n) /sprat/: tn mt loi nc ung

Vi d

Do you like Sprite or Pepsi?

(Bn thch Sprite hay Pepsi?)

7. Cheese (n) /tiz/: ph mai

Vi d

Give me some cheese, please!

(Cho ti xin t ph mai no)

8. Cold (n) /kold/: tri lnh

Vi d

Don't stand outside in the cold.

(ng ng ngoi tri lnh th ch)

9. Pepperoni (n) /peproni/: xc xch cay

Vi d

I love a Pepperoni pizza.

(Ti thch n pizza xc xch cay)

10. Onion (n) /njn/: hnh ty

Vi d
Chop the onions finely.

(Thi hnh ty u tay nh)


83

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Test 1 [These questions refer to the audio file 083.mp3]

1). What is the main purpose of the discussion?


(A) To schedule an appointment
(B) To issue a reminder
(C) To agree on an agenda
(D) To debate a mistake

2). What is the man's problem?


(A) He is busy.
(B) He is sick.
(C) He is injured.
(D) He is tired.

3). When will the man get his teeth cleaned?


(A) At 8 on Monday
(B) At 10:30 on Monday
(C) At 9 on Thursday
(D) At 10 on Thursday.

Test 2 [These questions refer to the audio file 084.mp3]

1). What does the woman want to do?


(A) Ask about specials
(B) Take an order
(C) Compare prices
(D) Buy pizza

2). What does the man suggest?


(A) A daily special
(B) A salad and Sprite
(C) Home delivery
(D) Extra cheese

3). What will the woman probably do next?


(A) Change her order.
(B) Eat lunch.
(C) Ask for a discount.
(D) Give her address.

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Vocabulary [085.mp3]

1. Withdrawal (n) /wdrl/: rt

Vi d

You can make withdrawals of up to $250 a day.

(Bn c th rt ti a $250 1 ngy)

2. Receipt (n) /rsit/: ho n

Vi d

Can I have a receipt, please?

(Cho ti xin ho n no)

3. Deposit (n) /dpzt/: tin t cc

Vi d

All deposits are non-refundable.

(Tt c tin t cc u khng c tr li)

4. Assistance (n) /sstns/: s gip

Vi d

Can I be of any assistance?

(Ti gip c g khng?)

5. Automobile (n) /tmbil/: xe hi

Vi d

He is working in the automobile industry.

(Anh y ang lm trong ngnh cng nghip xe hi)


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6. Properly (adv) /prprli/: ng

Vi d

The television isn't working properly.

(Ci v tuyn b lm sao )

7. Engineer (n) /endnr/: k s

Vi d

They're sending an engineer to fix the phone.

(H c th n sa in thoi ri)

8. Stall (v) /stl/: dng li t ngt (vi xe c)

Vi d

The car stalled and refused to start again.

(Ci xe t dng dng li v khng khi ng c na)

9. Smoothly (adv) /smuli/: nh nhng, thng sut

Vi d

Traffic is now flowing smoothly again.

(Giao thng li thng sut tr li)

10. Shift (n) /ft/: thay i, chuyn i

Vi d

There is a dramatic shift in public opinion.

(C mt s chuyn i ln v y kin ca cng ng)

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Test 1 [These questions refer to the audio file 086.mp3]

1). Where is this conversation most likely taking place?


(A) In an office
(B) In a store
(C) In a meeting
(D) In a bank

2). What does the woman want?


(A) More money
(B) Different bills
(C) A withdrawal receipt
(D) A checking account

3). What does the man offer?


(A) Additional assistance
(B) Twenty bills
(C) A deposit receipt
(D) A compliment

Test 2 [These questions refer to the audio file 087.mp3]

1). What is the main purpose of the conversation?


(A) To solve a problem
(B) To discuss automobiles
(C) To set an appointment
(D) To service a car

2). What problem does the woman have?


(A) She cannot get good service.
(B) Her car isn't working properly.
(C) Her engineer is stalling.
(D) She's busy on Wednesday and Friday.

3). When is the woman's appointment?


(A) Tuesday at 9
(B) Wednesday at 11
(C) Thursday at 10
(D) Thursday at 8

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Vocabulary [088.mp3]

1. Cashier (n) /kr/: ngi thu ngn

Vi d

The cashier is so lovely.

(C thu ngn ng yu qu)

2. Executive (n) /zekjtv/: ngi iu hnh

Vi d

The union's executive has/have yet to reach a decision.

(Ban iu hnh a ra quyt nh)

3. Cinema (n) /snm/: rp chiu phim

Vi d

I used to go to the cinema every week.

(Trc kia ti thng n rp phim mi tun)

4. Personal (adj) /prsnl/: c nhn

Vi d

Of course, this is just a personal opinion.

(Tt nhin ch l y kin c nhn)

5. Pay (n) /pe/: lng bng

Vi d

Her job is hard work, but the pay is good.

(Cng vic ca c y nng nhc nhng lng th n)


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6. Position (n) /pzn/: v tri, t th

Vi d

Where would be the best position for the lights?

(V tr no cho n sng p nht nh?)

7. Prefer (v) /prfr/: u tin

Vi d

A local firm is to be preferred.

(Cng ty a phng c u tin hn)

8. Swipe (v) /swap/: qut (the)

Vi d

The cash register only opens once the card has been swiped.

(Th ch c m khi bn qut th)

9. Material (n) /mtril/: cht liu

Vi d

What material is this dress made of?

(Vy ny lm bng cht liu g vy?)

10. Allow (v) /la/: cho phep

Vi d

He is not allowed to stay out late.

(Anh y khng c php i chi v mun)

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Test 1 [These questions refer to the audio file 089.mp3]

1). What position does the man hold?


(A) Banker
(B) Cashier
(C) Shopper
(D) Executive

2). Where is this conversation most likely taking place?


(A) In a store
(B) In a library
(C) At a cinema
(D) At a train station

3). How does the woman pay?


(A) With a special card
(B) With cash
(C) With a credit card
(D) With a check

Test 1 [These questions refer to the audio file 090.mp3]

1). What is the relationship between the speakers?


(A) Colleague-colleague
(B) Applicant-manager
(C) Company-client
(D) Salesman-buyer

2). What does the woman say about sick days?


(A) They can be used as personal days.
(B) They can be saved for the next year.
(C) There is no pay for them.
(D) There are six per year.

3). What does the man plan to do?


(A) Take two weeks' paid vacation
(B) Accept the position
(C) Learn more about the job
(D) Use all his sick days.

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Vocabulary [091.mp3]

1. Stretch (v) /stret/: dn

Vi d

Is there any way of stretching shoes?

(C cch no ni rng giy ra khng?)

2. Budget (n) /bdt/: ngn sch, ngn quy

Vi d

The work was finished on time and within budget.

(Cng vic cn hon thnh ng thi hn


v trong ngn sch)

3. Negotiate (v) /noiet/: m phn

Vi d

We have been negotiating for more pay.

(Chng ti ang tho thun tng lng)

4. Compromise (n) /kmprmaz/: s tho hip

Vi d

In any relationship, you have to make compromises.

(Trong bt c mi quan h no cng cn c s tho hip)

5. Counter (n) /kantr/: ngc

Vi d

It may bring counter-productivity.

(N c th mang hu qu tri ngc y)

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6. Repair (v) /rper/: sa cha

Vi d

The human body has an amazing capacity to repair itself.

(C th con ngi tht tuyt diu v t cha lnh c)

7. Warranty (n) /wrnti/: bo hnh

Vi d

The television comes with a full two-year warranty.

(Ci v tuyn ny bo hnh 2 nm)

8. Mechanism (n) /meknzm/: my mc

Vi d

The mechanism for locking the door of


the washing machine is childproof.

(Cng ngh kho ca my git phong tr em)

9. Jammed (adj) /dmd/: cht, ng c

Vi d

Hundreds more people were waiting


outside the jammed stadium.

(Hng trm ngi ng ch


ngoi ca sn vn ng ng c)

10. Expired (adj) /kspard/: ht hn

Vi d

The passport is expired.

(H chiu ht hn ri)

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Test 1 [These questions refer to the audio file 092.mp3]

1). What is the relationship between the speakers?


(A) Shopper-shopper
(B) Salesperson-buyer
(C) Manager-employee
(D) Company-client

2). What does the man want to do?


(A) Pay $13,000
(B) Stretch his budget
(C) Negotiate a lower price
(D) Compromise his values

3). What will the woman probably do next?


(A) Sell the man the car
(B) Talk to her manager
(C) Raise the price
(D) Make a counteroffer

Test 2 [These questions refer to the audio file 093.mp3]

1). What does the man want the woman to do?


(A) Repair an appliance
(B) Give him a receipt
(C) Exchange a product
(D) Offer him a warranty

2). What does the woman say about the clock-radio?


(A) She cannot fix it.
(B) A mechanism is jammed.
(C) It will cost $50 to fix.
(D) It is under warranty.

3). What problem does the man have?


(A) He does not have any money.
(B) He lost the receipt.
(C) The radio is too loud.
(D) The warranty has expired.

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Vocabulary [094.mp3]

1. Roommate (n) /rmmet/: bn cung phong

Vi d

I hate my roommate because she is lazy.

(Ti ght bn cung phong ca mnh v c y rt li)

2. Inspection (n) /nspekn/: s kim tra

Vi d

Regular inspections are carried out at the prison.

(Lun c nhng cuc kim tra thng xuyn trong tu)

3. Exact (adj) /zkt/: chinh xc

Vi d

She gave an exact description of the attacker.

(C y miu t chnh xc v k tn cng mnh)

4. Emission (n) /imn/: s bc hi

Vi d

The emission of carbon dioxide into


the atmosphere is dangerous.

(S bc hi ca Cc-b-nch vo kh quyn l rt c hi)

5. Paperwork (n) /peprwrk/: cng vic giy t

Vi d

I spent the afternoon doing routine paperwork.

(Ti dnh ht thi gian bui chiu lm cng vic giy t.)
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6. Abroad (adv) /brd/: nc ngoi

Vi d

She worked abroad for a year.

(C y lm nc ngoi c 1 nm ri y)

7. Clarify (v) /klrfa/: lm ro, lm sng t

Vi d

Talking to someone has helped clarify my feelings.

(Tro chuyn vi ai gip ti gii to


c cm xc ca mnh)

8. Routine (n) /rutin/: thi quen

Vi d

Make exercise a part of your daily routine.

(Hy bin vic tp th dc thnh


thi quen hng ngy ca bn)

9. Procedure (n) /prsidr/: th tc

Vi d

Making a complaint is quite a simple procedure.

(Than phin l mt vic rt i n gin)

10. Specification (n) /spesfken/: chi tit, s ch ro

Vi d

The house has been built exactly to our specifications.

(Nh c xy chnh xc theo ch dn ca chng ti)

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Test 1 [These questions refer to the audio file 095.mp3]

1). Who most likely are the speakers?


(A) Roommates
(B) Neighbors
(C) Colleagues
(D) Students

2). What does the woman want?


(A) Change for $20
(B) Two fives and a ten
(C) The exact amount
(D) An inspection

3). What will the woman do at lunch hour?


(A) Go to a restaurant
(B) Service her car
(C) Purchase emissions
(D) Use a bank machine

Test 2 [These questions refer to the audio file 096.mp3]

1). What is the relationship between the speakers?


(A) Manager-applicant
(B) Teacher-student
(C) Colleague-colleague
(D) Company-client

2). What is the main purpose of the discussion?


(A) To fill out paperwork
(B) To come aboard
(C) To clarify a point
(D) To confirm a job

3). What will the man probably talk about next?


(A) Salary
(B) Routine procedures
(C) Vacation pay
(D) Technical specifications

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Vocabulary [097.mp3]

1. Beach (n) /bit/: bi bin

Vi d

Tourists are sunbathing on the beach.

(Du khch ang tm nng trn bi bin)

2. Studio (n) /studio/: xng phim, trng quay

Vi d

She works for a major Hollywood studio.

(C y lm cho mt trng quay ln ca Hollywood)

3. Anchor (n) /kr/: ci neo

Vi d

The ship lay at anchor two miles off the rocky coast.

(Con thuyn th neo cch b bin y 2 dm)

4. Forecaster (n) /frkstr/: ngi d bo

Vi d

He is trying to be a weather forecaster.

(Anh y ang phn u tr thnh ngi d bo thi tit)

5. Drizzle (v) /drzl/: ma phun, ma bi

Vi d

It is drizzling.

(Tri ang ma phun y)


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6. Sunny (adj) /sni/: nng

Vi d

Italy was at its sunniest.

(Nc Y ang thi k nng nht)

7. Cloud (n) /klad/: my

Vi d

The sun went behind a cloud.

(Mt tri ang lp l sau my)

8. Exceed (v) /ksid/: vt qu

Vi d

The price will not exceed 100.

(Gi khng th vt qu 100)

9. Profitable (adj) /prftbl/: c li nhun

Vi d

It is a highly profitable business.

(Lnh vc kinh doanh ny c li nhun cao)

10. Comptroller (n) /kntrolr/: qun ly

Vi d

She is his comptroller.

(C y l qun ly ca anh y)

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Test 1 [These questions refer to the audio file 098.mp3]

1). Where does the conversation take place?


(A) On a beach
(B) At a radio station
(C) In a TV studio
(D) In an office

2). What position does the woman hold?


(A) News anchor
(B) Forecaster
(C) Director
(D) Producer

3). What does the woman say about the weekend?


(A) It will likely be sunny.
(B) There will be drizzle.
(C) Temperatures will drop.
(D) Clouds will come back.

Test 2 [These questions refer to the audio file 099.mp3]

1). When does the conversation take place?


(A) During a meeting
(B) During an interview
(C) During a TV show
(D) During lunch

2). What does the man say about the quarter?


(A) Expenditures exceeded revenues.
(B) Holiday sales were down.
(C) It was profitable.
(D) It put the company in the black.

3). What position does the woman hold?


(A) Receptionist
(B) Sales person
(C) Comptroller
(D) Manager

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Vocabulary [100.mp3]

1. Steak (n) /stek/: tht bo bit tt

Vi d

How would you like your steak done?

(Bn thch bo bt tt c nu th no?)

2. Dine (v) /dan/: n ti

Vi d

We dined with my parents at a restaurant in town.

(Chng ti n ti vi b m ti mt ca hng th trn)

3. Mildly (adv) /maldli/: nh nhng

Vi d

Those figures are mildly encouraging,


but we need faster progress.

(Nhng s liu ny cng khch l c cht xu


nhng chng ta cn phi tin nhanh hn na)

4. Ambivalent (adj) /mbvlnt/: mu thun


trong t tng

Vi d

She seems to feel ambivalent about her new job.

(C y c v cm thy mu thun v cng vic mi)

5. Dessert (n) /dzrt/: mn trng ming

Vi d

What's for dessert?

(Mn trng ming c g vy?)

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6. Reservation (n) /rezrven/: t trc

Vi d

I'll call the restaurant and make a reservation.

(Ti s gi cho nh hng t trc)

7. Critique (n) /krtik/: bi ph binh

Vi d

She is writing a critique.

(C y ang vit mt bi ph bnh)

8. Strategy (n) /strtdi/: chin lc

Vi d

It's all part of an overall strategy to gain promotion.

(y l k hoch s b ca chin dch tranh c)

9. Wildly (adv) /waldli/: gin d, hoang di

Vi d

His heart was beating wildly.

(Tim anh y ang p nhanh d di)

10. Worth (adj) /wr/: ng gi

Vi d

Our house is worth about 100,000.

(Nh ca chng ti ng gi khong 100,000)

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Test 1 [These questions refer to the audio file 101.mp3]

1). What are the speakers mainly talking about?


(A) Food
(B) A restaurant
(C) Service
(D) Steak

2). How does the man feel about his dining experience?
(A) Mildly disappointed
(B) Pleasantly surprised
(C) Wildly enthusiastic
(D) Totally ambivalent

3). What will the speakers discuss next?


(A) Washing dishes
(B) Dessert
(C) Evening plans
(D) Reservations

Test 2 [These questions refer to the audio file 102.mp3]

1). What is the main purpose of the discussion?


(A) To introduce
(B) To critique
(C) To complain
(D) To celebrate

2). Where does the conversation most likely take place?


(A) In an airport.
(B) In an office.
(C) At a club.
(D) At a convention.

3). What does the man ask the woman?


(A) Which company she works for
(B) How far she's traveled
(C) What her name is
(D) What position she holds

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Vocabulary [103.mp3]

1. Award (n) /wrd/: gii thng

Vi d

He was nominated for the best actor award

(Anh y c c gii din vin xut sc nht)

2. Average (adj) /vrd/: trung binh

Vi d

Average earnings are around 20000 per annum.

(Lng trung bnh l khong 20000 mi nm)

3. Hiking (n) /hak/: leo ni

Vi d

I am going to go hiking.

(Mnh ang chun b i leo ni)

4. Superb (adj) /suprb/: nguy nga, trng l

Vi d

His performance was absolutely superb.

(Bui biu din ca anh y thc s rt hong trng)

5. Suspense (n) /sspens/: tinh trng hi hp

Vi d

Don't keep us in suspense. Tell us what happened!

(ng lm chng ti hi hp na.


Ni cho chng ti bit iu g xy ra i)
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6. Briefcase (n) /brifkes/: cp ti liu

Vi d

He wants to buy a new briefcase.

(Anh y mun mua mt ci cp ti liu mi)

7. Stylish (adj) /stal/: c khiu thm my

Vi d

It was a stylish performance by both artists.

( l mt bi trnh din y tnh ngh thut ca c 2 ngh s)

8. Clash (n) /kl/: s xung t

Vi d

Eight people were wounded in a clash

(Tm ngi b thng trong v xung t)

9. Attire (n) /tar/: qun o, trang im

Vi d

He dressed in formal evening attire.

(Anh y mc trang trng)

10. Bargain (n) /brn/: mc c

Vi d

The car was a bargain at that price.

(Ci xe c bn vi gi mc c)

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Test 1 [These questions refer to the audio file 104.mp3]

1). What are the speakers mainly discussing?


(A) A weekend
(B) A movie
(C) An actor
(D) An award

2). When does the conversation take place?


(A) On Friday
(B) On Saturday
(C) On Sunday
(D) On Monday

3). What does the woman say about Titanium Man?


(A) It was average.
(B) It was awesome.
(C) It was too short.
(D) It was exciting.

Test 2 [These questions refer to the audio file 105.mp3]

1). What is are the speakers mainly discussing?


(A) A briefcase
(B) A bicycle
(C) Shopping
(D) Garage sales

2). What does the man say about the woman's briefcase?
(A) It is stylish.
(B) It is too expensive.
(C) It clashes with her attire.
(D) It is made of leather.

3). What does the woman say about the man's bike?
(A) It is too expensive.
(B) It is a good bargain.
(C) It needs new tires.
(D) It looks brand new.

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Vocabulary [106.mp3]

1. Memorandum (n) /memrndm/: bn ghi nh

Vi d

I am sure there is a leak of confidential memorandum.

(Ti chc l c ro ri thng tin mt)

2. Press (n) /pres/: bo chi

Vi d

This is the local press.

(y l bo a phng)

3. Release (n) /rlis/: xut bn

Vi d

The new software is planned for release in April.

(Phn mm mi sp c pht hnh vo thng T)

4. Database (n) /detbes/: d liu

Vi d

Be careful with the database.

(Cn thn vi ng d liu nh)

5. Sabbatical (n) /sbtkl/: ngh phep

Vi d

He's on sabbatical.

(Anh y ang trong k ngh php)


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6. Renovate (v) /renvet/: ci tin

Vi d

It is needed to be renovated.

(N cn thit c ci tin)

7. Memo (n) /memo/: bn ghi nh

Vi d

Memo is the short form of memorandum.

(Memo l vit tt ca Memorandum)

8. Term (n) /trm/: iu khon

Vi d

It is specified in Term 1.

(N c ghi ro trong khon 1)

9. Deadline (n) /dedlan/: hn np bi

Vi d

I prefer to work to a deadline.

(Ti thch lm vic c hn np hn)

10. Quite (adv) /kwat/: kh l

Vi d

It is quite good.

(Kh l tt ri y)

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Test 1 [These questions refer to the audio file 107.mp3]

1). What did Johnny Chow do?


(A) Signed a memorandum
(B) Issued a press release
(C) Faxed a contract to Mr. Carlson
(D) Canceled an agreement

2). When will Mr. Carlson send the memorandum?


(A) Today
(B) On Tuesday
(C) On Wednesday
(D) On Thursday

3). What will the marketing team do?


(A) Send e-mail to Mr. Chow
(B) Work through the weekend
(C) Meet with Mr. Carlson
(D) Review a contract

Test 2 [These questions refer to the audio file 108.mp3]

1). Where did the woman spend time during the summer?
(A) In the McClure Building
(B) In Los Angeles
(C) In Ohio
(D) In Florida

2). What department does the woman work in?


(A) Accounts
(B) General operations
(C) Database management
(D) Food services

3). What will the speakers probably do next?


(A) Eat lunch together
(B) Study databases
(C) Go on a trip
(D) Go to the fifteenth floor

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Vocabulary [109.mp3]

1. Backup (n) /bkp/: h tr, d phong

Vi d

The police had backup from the army.

(Cnh st c h tr ca qun i)

2. Dance (n) /dns/: nhy ma

Vi d

Find a partner and practise these new dance steps.

(Tm bn tp nhy iu mi i nh)

3. Fund (n) /fnd/: quy

Vi d

The hospital is trying to raise funds for


a new kidney machine.

(Bnh vin ang gy quy mua my chy thn mi)

4. Exclude (v) /ksklud/: loi tr

Vi d

Try excluding fat from your diet.

(Th b cht bo ra khi ch n king nh)

5. Acquire (v) /kwar/: ginh c, c c

Vi d

How long will it take to acquire the necessary skills?

(Mt bao lu c c nhng k nng cn thit)


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6. Apprentice (n) /prents/: ngi hc vic

Vi d

He is bound apprentice to a tailor.

(Anh y hc ngh nh mt ng th may)

7. Objective (n) /bdektv/: mc tiu, mc ich

Vi d

You must set realistic aims and objectives for yourself.

(Bn phi xc nh mc tiu thc t cho mnh)

8. Booth (n) /bu/: bung, qun

Vi d

He is in a phone booth.

(Anh y ang trong bt in thoi cng cng)

9. Accommodate (v) /kmdet/: cung cp ni n ch

Vi d

The hotel can accommodate up to 500 guests.

(Khch sn c th cung cp ch cho 500 khch)

10. Coordinate (v) /kordnet/: kt hp, tr gip

Vi d

We need to develop a coordinated approach to the problem.

(Chng ta cn ng tm hip lc gii quyt vn )

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Test 1 [These questions refer to the audio file 110.mp3]

1). What problem do the speakers have?


(A) They are waiting in a long line.
(B) They have no backups.
(C) They need some help at a dance.
(D) They can't contact a co-worker.

2). Who will collect tickets at the dance?


(A) Julie
(B) Nancy
(C) Jenny
(D) Dave

3). Where will the dance likely take place?


(A) In the cafeteria
(B) Downtown
(C) At Driscoll Hall
(D) In the training hall

Test 2 [These questions refer to the audio file 111.mp3]

1). What does Gloria do in the mornings?


(A) Trains people
(B) Funds training projects
(C) Writes about history
(D) Makes presentations

2). How do the speakers resolve the problem?


(A) By rescheduling the meeting
(B) By excluding Wilma from the meeting
(C) By canceling the meeting
(D) By acquiring more funding.

3). When will the meeting take place?


(A) Tuesday at 12 p.m.
(B) Wednesday at 9 a.m.
(C) Friday at 12:30 p.m.
(D) Friday at 3 p.m.

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Vocabulary [112.mp3]

1. West (n) /West/: phia Ty

Vi d

Go to the west to find your father.

(i v pha Ty tm b bn nh.)

2. Opening (n) /opn/: l khai mc

Vi d

The grand opening is so amazing.

(Bui l khai mc rt tuyt)

3. Graduate (n) /rdut/: l tt nghip

Vi d

She is so happy on the graduate.

(C y rt hnh phc trong bui l tt nghip)

4. Administration (n) /dmnstren/: s qun ly

Vi d

Administration costs are passed on to the customer.

(Chi ph qun ly c chuyn cho khch hng tr)

5. Screen (n) /skrin/: mn hinh

Vi d

How large is the screen?

(Ci mn hnh rng bao nhiu vy?)


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6. Regretful (adj) /rretfl/: tic nui, hi hn

Vi d

I feel regretful for her.

(Ti thy tic cho c y)

7. Ecstatic (adj) /ksttk/: sng s

Vi d

Sally was ecstatic about her new job.

(Sally cm thy bt ng vi cng vic mi ca c y)

8. Egnimatic (adj) /enmtk/: bi n, bi him

Vi d

She has an egnimatic smile.

(C y c 1 n ci y b him)

9. Expertise (n) /eksprtiz/: thnh tho, chuyn mn

Vi d

We have the expertise to help you run your business.

(Chng ti c kinh nghim gip bn thc hin cng vic)

10. Shoot (v) /ut /: bn sng

Vi d

The police rarely shoot to kill.

(Cnh st him khi bn cht ai )

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Test 1 [These questions refer to the audio file 113.mp3]

1). What will Pedro and his wife do?


(A) Move out west
(B) Travel during winter
(C) Advertise an opening
(D) Join a network

2). When will Pedro probably leave his job?


(A) As soon as possible
(B) In two weeks
(C) In two months
(D) After his wife graduates

3). What will Pedro probably do before he leaves?


(A) Teach a course
(B) Study administration
(C) Find a job for his wife
(D) Train his replacement

Test 1 [These questions refer to the audio file 114.mp3]

1). What is the main purpose of the discussion?


(A) To compare prices.
(B) To make small talk.
(C) To buy a TV.
(D) To decide on a brand.

2). What does the woman say about the man's TV?
(A) The screen is too big.
(B) It was overpriced.
(C) He could have bought it cheaper.
(D) She doesn't like the brand.

3). How does the man feel about buying the TV?
(A) Regretful
(B) Ecstatic
(C) Enigmatic
(D) Satisfied

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Vocabulary [115.mp3]

1. Chauffer (n) /ofr/: ti x

Vi d

He is my familys chauffer.

(Ch y l ti x ring ca gia nh t)

2. Clerk (n) /klrk/: th ki

Vi d

She is a good clerk.

(C y l th ky gii)

3. Concierge (n) /knsjer/: NV chm sc khch hng

Vi d

She works as a concierge.

(C y l nhn vin chm sc khch hng)

4. Minister (n) /mnstr/: b trng

Vi d

Mr. Nguyn Thin Nhn was the Minister of Education.

(ng Nguyn Thin Nhn tng l B trng B Gio Dc)

5. Sinner (n) /snr/: ngi c ti

Vi d

They treat me as I am a sinner.

(H i x vi ti nh ngi c ti vy)
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6. Apprehensive (adj) /prhensv/: s hi

Vi d

You have no reason to be apprehensive of the future.

(Chng c ly g bn lo s v tng lai c)

7. Appalled (adj) /pld/: lm kinh s

Vi d

We watched appalled as the child ran in front of the car.

(Chng ti kinh hi khi thy a tr lao n trc t)

8. Invigorate (v) /nvret/: tip sinh lc

Vi d

The cold water invigorated him.

(Ci lnh mua ng gip anh y thy kho hn)

9. Occupancy (n) /kjpnsi/: s c ng

Vi d

Prices are based on full occupancy of an apartment.

(Gi c d trn sc cha ca ngi nh)

10. Overrate (v) /ovrret/: nh gi cao

Vi d

In my opinion, Hirst's work has been vastly overrated.

(Ti ngh l vic lm ca Hirst c nh gi qu cao)

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Test 1 [These questions refer to the audio file 116.mp3]

1). What position does the woman hold?


(A) Chauffer.
(B) Hotel clerk.
(C) Secretary.
(D) Concierge.

2). What does the man want?


(A) A regular single .
(B) A double suite.
(C) A single view.
(D) A double view.

3). What will the man probably do next?


(A) Purchase an airline ticket.
(B) Book a regular double room.
(C) Ask the price of a double view suite.
(D) Thank the woman and hang up.

Test 2 [These questions refer to the audio file 117.mp3]

1). What are the speakers talking about?


(A) A concert
(B) A movie
(C) A play
(D) A soccer match

2). What does the woman say about Tory Brown?


(A) He's overrated
(B) He's handsome
(C) He's disappointing
(D) He's talented

3). How does the man feel the performance?


(A) Let down
(B) Inspired
(C) Enraged
(D) Bored

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Vocabulary [118.mp3]

1. Collaborate (v) /klbret/: hp tc

Vi d

Researchers around the world are collaborating


to develop a new vaccine.

(Cc nh nghin cu trn th gii ang hp tc


pht trin vc-xin mi)

2. Debate (n) /dbet/: cuc tranh ci

Vi d
The minister opened the debate

(B trng m u bui tranh lun)

3. Litigate (v) /ltet/: kin, tranh chp

Vi d

It takes real lawyers to litigate with powerful defendants.

(Cn lut s gii tranh tng vi b co y quyn lc)

4. Vehicle (n) /vihkl/: xe c

Vi d

Are you the driver of this vehicle?

(Bn li ci xe ny ?)

5. Shorten (v) /rtn/: ct ngn, lm ngn

Vi d

In November the temperatures drop and the days shorten.

(Thng 11, nhit gim v ngy ngn li)


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6. Sacrifice (n) /skrfas/: hy sinh, hin t

Vi d

Her parents made sacrifices so that


she could have a good education.

(B m c y phi hy sinh
c y c hng s gio dc tt)

7. Possible (adj) /psbl/: c kh nng

Vi d

It is possible to get there by bus.

(C th n bng xe buyt)

8. Fair (adj) /fer/: hp ly

Vi d

The punishment was very fair.

(Hnh pht hp ly)

9. Deal (n) /dil/: s giao dch, tho thun

Vi d

They were hoping for a better pay deal.

(H ang hy vng c tr lng cao hn)

10. Definitely (adv) /defntli/: tt nhin, chc chn

Vi d

I definitely remember sending the letter.

(Ti nh chc chn gi th ri)

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Test 1 [These questions refer to the audio file 119.mp3]

1). What is the main purpose of the discussion?


(A) To negotiate
(B) To collaborate
(C) To debate
(D) To litigate

2). What problem does the woman have?


(A) Her husband has been laid off from his job.
(B) She does not like the color of the vehicle.
(C) She does not have $1,000.
(D) Her work hours have been decreased.

3). What does the man offer to do?


(A) Check with his supervisor
(B) Lend the women money
(C) Find another vehicle
(D) Phone the woman later

Test 2 [These questions refer to the audio file 120.mp3]

1). What are the speakers planning to do?


(A) Make a sale
(B) Take a trip
(C) Write a book
(D) Open a business

2). When do they have to return?


(A) In two weeks
(B) After seven days
(C) By the 21st
(D) On the 2nd

3). What does the woman suggest?


(A) Not visiting Sydney
(B) Shortening their stay in Sydney
(C) Spending less time in Brisbane
(D) Sacrificing time in Cairns

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Vocabulary [121.mp3]

1. Operator (n) /pretr/: ngi trc tng i

Vi d

Dial 100 and ask for the operator.

(Quay s 100 v gp tng i nh)

2. Teller (n) /telr/: nhn vin ngn hng

Vi d

She is a teller.

(C y l nhn vin ngn hng)

3. Branch (n) /brnt/: chi nhnh

Vi d

Viettinbank has a branch in Laos.

(Ngn hng Viettin c mt chi nhnh Lo)

4. Collect (v) /klekt/: thu thp

Vi d

Samples were collected from over 200 patients.

(Mu vt c thu thp t hn 200 bnh nhn)

5. Angry (adj) /ri/: gin d

Vi d

Her behavior really made me angry.

(Hnh ng ca c y thc s lm ti bc mnh)


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6. Directory (n) /darektri/: danh b in thoi

Vi d

She bought a new telephone directory.

(C y va mua 1 quyn danh b in thoi)

7. Connect (v) /knekt/: kt ni

Vi d

The towns are connected by train and bus services.

(Cc th trn c ni vi nhau bng tu v xe buyt)

8. Apparently (adv) /prntli/: ro rng

Vi d

Apparently they are getting divorced soon.

(Theo nh ti c bit th h s ly hn sm thi)

9. Phone (v) /fon/: gi in

Vi d

He phoned to invite me out for dinner.

(Anh y gi mi ti i n ti)

10. Clear-up (n) /klr- p/: dn dp

Vi d

They are doing clear-up.

(H ang dn dp)

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Test 1 [These questions refer to the audio file 122.mp3]

1). Who is the woman talking to?


(A) A telephone operator
(B) A bank teller
(C) A co-worker
(D) A taxi driver

2). What is the woman not sure of?


(A) The location of Asia
(B) A bank's exact address
(C) His cell phone number
(D) The name of a company

3). What will the man probably do next?


(A) Collect two branches
(B) Return the woman's call
(C) Connect a call
(D) Phone the woman's bank

Test 2 [These questions refer to the audio file 123.mp3]

1). Where is Tanya now?


(A) In a meeting
(B) At her desk
(C) At a branch office
(D) Out to lunch

2). What problem is Tanya handling?


(A) An angry client
(B) A paperwork mix-up
(C) A printing mistake
(D) A cancelled flight

3). How does the man suggest contacting Tanya?


(A) By visiting her office
(B) By leaving a message with a secretary
(C) By sending her an e-mail
(D) By calling her cell phone

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Vocabulary [124.mp3]

1. Storage (n) /strd/: s ct tr

Vi d

When we moved we had to put our furniture in storage

(Khi ri i chng ti phi c lu tr)

2. Full (adj) /fl/: no, y

Vi d

She could only nod, because her mouth was full.

(C y ch c th gt u v ming ang y thc n ri)

3. Disorganized (adj) /dsrnazd/: khng c trt t

Vi d

Don't expect him to get there on time -


he's completely disorganized.

(ng c hy vng anh y n ng gi


anh ta ch c ty trt t no)

4. Shipment (n) /pmnt/: s chuyn hng bng ng bin

Vi d

The goods are ready for shipment.

(Hng ho sn sng c ch i)

5. Painter (n) /pentr/: ho s

Vi d

He works as a painter and decorator.

(Anh y va l ho s va l ngi trang tr nh ca)


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6. Supply (n) /spla/: ngun cung

Vi d

Supplies of food are almost exhausted.

(Ngun thc n ang sp cn kit)

7. Breakable (adj) /brekbl/: d v

Vi d

Be careful! Its breakable.

(Cn thn d v y)

8. Item (n) /atm/: mc, vt

Vi d

Can I pay for each item separately?

(Ti c th tr tng ci ring r khng?)

9. Label (v) /lebl/: dn nhn

Vi d

The file was labelled Private.

(Ti liu c dn nhn Ring t)

10. Wrap (v) /rp/: bc, ng gi

Vi d

He spent the evening wrapping up the Christmas presents.

(Anh y ginh c ti bc qu ging sinh)

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Test 1 [These questions refer to the audio file 125.mp3]

1). What problem do the speakers have?


(A) The storage room is full.
(B) The work schedule was changed.
(C) Their office is disorganized.
(D) A shipment has not arrived.

2). When will the storage room be ready to use?


(A) Today
(B) Tomorrow
(C) Thursday
(D) Next week

3). What does the woman suggest they do?


(A) Store some boxes in the conference room
(B) Move their meeting into the storage room
(C) Help the painters finish their work
(D) Stop the shipment of new supplies

Test 2 [These questions refer to the audio file 126.mp3]

1). Where is the conversation likely taking place?


(A) At a train station
(B) At an electronics store
(C) At a post office
(D) At a bank

2). What does the woman say about the item she is sending?
(A) It is expensive.
(B) It is breakable.
(C) It is heavy.
(D) It is labeled.

3). What will the woman probably do?


(A) Pay for insurance
(B) Wrap the package carefully
(C) Travel to Japan
(D) Check the contents of the package

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Vocabulary [127.mp3]

1. Financial (adj) /fannl/: thuc v ti chinh

Vi d

Tokyo and New York are major financial centres.

(Tokyo v New York l 2 trung tm ti chnh ln)

2. Agent (n) /ednt/: i ly

Vi d

Our agent in New York deals with all US sales.

(i ly ca chng ti ti New York


chu trch nhim phn phi ton My)

3. Verification (n) /verfken/: s kim tra

Vi d

The verification of hypotheses is going.

(S kim chng ly thuyt ang tip din)

4. Code (n) /kod/: mt m

Vi d

It's written in code.

(N c m ho ri)

5. Insufficient (adj) /nsfnt/: khng , thiu

Vi d

His salary is insufficient to meet his needs.

(Lng ca anh y khng p ng cc nhu cu ca anh ta)


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6. Grocery (n) /rosri/: hng tp ho

Vi d

She wants to open a grocery.

(C y mun m mt ca hng tp ho)

7. Sender (n) /sendr/: ngi gi

Vi d

If undelivered, please return to sender.

(Nu khng gi c th hy gi tr li cho ngi gi)

8. Wire (n) /war/: dy in

Vi d

The box was fastened with a rusty wire.

(Ci hp c buc cht bi dy in)

9. Appear (v) /pr/: xut hin

Vi d

Smoke appeared on the horizon.

(Khi xut hin pha chn tri)

10. Confirmation (n) /knfrmen/: s ph chun,


xc nhn

Vi d

I'm still waiting for confirmation of the test results.

(Ti vn ang ch s xc nhn ca kt qu xt nghim)


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Test 1 [These questions refer to the audio file 128.mp3]

1). Who most likely is the man?


(A) A financial adviser
(B) A customer service agent
(C) A bank manager
(D) An investor

2). What information does the woman offer to give the man?
(A) Interest rates
(B) Her salary
(C) Her account number
(D) A verification code

3). Why will the woman's funds arrive late?


(A) It is a public holiday.
(B) She entered the wrong information.
(C) There was insufficient funds.
(D) The bank was closed.

Test 2 [These questions refer to the audio file 129.mp3]

1). What are the speakers mainly discussing?


(A) Computer wires
(B) An electronic payment
(C) A company policy
(D) Grocery shopping

2). Why is the man upset?


(A) He has not received any money.
(B) He sent too much money to Seoul.
(C) He received less money than expected.
(D) He forgot to go shopping for his wife.

3). What does the woman offer to do?


(A) Try and find a different bank
(B) Call the bank and complain
(C) Return money to the sender
(D) Pay the wire transfer fee

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Vocabulary [130.mp3]

1. Former (adj) /frmr/: trc

Vi d

This beautiful old building has been restored


to its former glory.

(To nh c knh p c tr v
v huy hong xa kia)

2. Fellow (n) /felo/: bn b ng liu

Vi d

He's a nice old fellow.


(Anh y l mt ngi bn gi tt bng)

3. Software (n) /sftwer/: phn mm

Vi d

Will the software run on my machine?

(Phn mm ny c chy c trn my ca ti khng?)

4. Unprepared (adj) /nprperd/: cha chun b

Vi d

She was totally unprepared for his response.

(C y hon ton bt ng vi cu tr li ca anh y)

5. Disobey (v) /dsbe/: khng vng li

Vi d

How dare you disobey me!

(Sao my dm khng nghe li tao!)


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6. Postpone (v) /pospon/: hon

Vi d

They have agreed to postpone repayment


of the loan to a future unspecified date.
(H ng y hon tr n n mt ngy no
trong tng lai)

7. Awhile (adv) /wal/: 1 lc

Vi d

Wait me for awhile.

(Ch ti mt lc nh)

8. Pretty (adv) /prti/: 1 cht, kh l

Vi d

I'm pretty sure I'll be going.

(Ti kh chc l ti s i)

9. Rush (n) /r/: vi vng, gp

Vi d

I can't stopI'm in a rush.

(Ti khng dng c Ti ang vi)

10. Ready (adj) /redi/: sn sng

Vi d

Are you nearly ready?

(Bn sn sng cha y?)


131

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Test 1 [These questions refer to the audio file 131.mp3]

1). Who are the speakers?


(A) Former colleagues
(B) Next-door neighbors
(C) Fellow classmates
(D) Business owners

2). What does the man do for a living?


(A) Marketing director
(B) Administrative assistant
(C) Software engineer
(D) Self-employed

3). What does the woman suggest?


(A) Working together
(B) Keeping in touch
(C) Having lunch
(D) Signing a contract

Test 2 [These questions refer to the audio file 132.mp3]

1). What is the woman's problem?


(A) She worked too fast.
(B) She is unprepared.
(C) She can't work Friday.
(D) She disobeyed an order.

2). What does the man suggest?


(A) Taking a vacation
(B) Postponing a meeting
(C) Cancelling an interview
(D) Working on Friday

3). What will the man probably do next?


(A) Help the woman
(B) E-mail Mr. Evans
(C) Telephone Rebecca
(D) Contact the new clients

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Bi luyn nghe s 45

Vocabulary [133.mp3]

1. Misread (v) /msrid/: c sai, hiu sai

Vi d
I'm afraid I completely misread the situation.

(Ti e l ti hiu sai ton b tnh hnh ri)

2. Vendor (n) /vendr/: ngi bn hng rong

Vi d

She is a street vendor.

(C y l ngi bn hng rong)

3. Preference (n) /prefrns/: yu thich hn

Vi d

It's a matter of personal preference.

( ch l vn s thch c nhn thi)

4. Ignore (v) /nr/: t chi

Vi d

He ignored all the No Smoking signs


and lit up a cigarette.

(Anh ta pht l ht cc bin Cm ht thuc


v chm iu thuc)

5. Question (v) /kwestn/: t cu hi

Vi d

She was arrested and questioned about the fire.

(C y b bt v b tra kho v v chy)


133

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6. Expand (v) /kspnd/: m rng, gin ra

Vi d

Metals expand when they are heated.

(Kim loi n ra khi b nung nng)

7. Panel (n) /pnl/: ngi tham d hi tho

Vi d

She is an advisory panel

(C y l t vn vin tham d hi tho)

8. Instead (adv) /nsted/: thay vi

Vi d

Lee was ill so I went instead.

(Lee m nn ti i thay)

9. Swamp (n) /swmp/: m ly

Vi d

There are many swamps in tropical areas.

(C nhiu m ly vung nhit i)

10. Criteria (n) /kratri/: tiu chi

Vi d

What criteria are used for assessing a student's ability?

(Tiu ch no c dung nh gi nng lc sinh vin?)

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Test 1 [These questions refer to the audio file 134.mp3]

1). What problem does the man have?


(A) He misread a memo.
(B) He spent too much money.
(C) He ordered from the wrong store.
(D) He did not submit an invoice.

2). What was the purpose of the memo?


(A) To remind employees to spend less
(B) To announce a change in vendors
(C) To explain how to submit invoices
(D) To ask for a shopping preference

3). What does the woman suggest?


(A) Ignoring the memo
(B) Questioning her manager
(C) Trying to stop an order
(D) Flying to Miami

Test 2 [These questions refer to the audio file 135.mp3]

1). Why is the woman telephoning people?


(A) To complete a group
(B) To interview job candidates
(C) To collect information
(D) To update her database

2). What does the man suggest the woman do?


(A) Phone more participants
(B) Expand the database
(C) Advertise for more people
(D) Raise workers' salaries

3). What will the woman probably do next?


(A) Post an ad on the Internet
(B) Make more telephone calls
(C) Fill the research panel
(D) Have lunch with the man

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Vocabulary [136.mp3]

1. Infer (v) /nfr/: suy ra

Vi d

Are you inferring (that) I'm not capable of doing the job?

(Y bn l ti khng nng lc lm vic?)

2. Shift (n) /ft/: ca trc

Vi d

She has to work an eight-hour shift

(C y phi lm 8 ting mt ca)

3. Unhelpful (adj) /nhelpfl/: khng gip ich c gi

Vi d

The taxi driver was being very unhelpful.

(ng li taxi ch c tc dng g)

4. Vital (adj) /vatl/: quan trng, cn thit

Vi d

Reading is of vital importance in language learning.

(c rt quan trng trong vic hc ngn ng)

5. Misplace (v) /msples/: t nhm ch

Vi d

Sorry, I misplaced these boxes.

(Xin li, ti nhm my ci hp)


136

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6. Imply (v) /mpla/: m ch

Vi d

Are you implying (that) I am wrong?

(Bn ang m ch l ti sai sao?)

7. President (n) /prezdnt/: tng thng, ch tch

Vi d

Do you have any comment, Mr President?

(Ngi c gp y g khng, tha ngi tng thng)

8. Trade (n) /tred/: s giao thng

Vi d

Trade between the two countries has increased.

(Giao thng gia 2 nc tng ln)

9. Blurry (adj) /blri/: m o

Vi d

This picture is blurry.

(Ci nh ny b m ri)

10. Machine (n) /min/: my mc

Vi d

I left a message on her answering machine.

(Ti li li nhn trong my tr li t ng ca c y)

137

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Test 1 [These questions refer to the audio file 137.mp3]

1). What does Frank want to do?


(A) Have time off on Friday
(B) Work overtime on Monday
(C) Get some extra work hours
(D) Change his regular work schedule

2). What can be inferred about Tim?


(A) He is not Frank's colleague.
(B) He wants to make more money.
(C) He will switch shifts with Kelly.
(D) He is usually unhelpful.

3). What does the woman suggest that Frank do?


(A) Talk with the manager
(B) Take Friday as a sick day
(C) Wait one more week
(D) Change shifts with her

Test 2 [These questions refer to the audio file 138.mp3]

1). What problem do the speakers have?


(A) Their fax machine is not working properly.
(B) They have misplaced a vital document.
(C) Their service contract has expired.
(D) They have not received an important fax.

2). What is implied about Mr. Ramon?


(A) He is president of Complex Computers.
(B) He needs to see the fax today.
(C) He is a manager at the speakers' company.
(D) He knows that Chris is having problems.

3). What does the man offer to do?


(A) Send an e-mail
(B) Make a telephone call
(C) Fix the fax machine
(D) Review a contract

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Vocabulary [139.mp3]

1. Favour (v) /fevr/: u i, chiu c

Vi d

Many countries favour a presidential system of government.

(Nhiu nc thch h thng chnh ph c Tng thng)

2. Request (n) /rkwest/: li ngh

Vi d

They made a request for further aid.

(Chng ti ngh c thm ti tr)

3. Transit (n) /trnst/: s qu cnh

Vi d

The cost includes transit.

(Chi ph bao gm qu cnh)

4. Forget (v) /fret/: qun

Vi d

Before I forget, there was a call from Italy for you.

(Trc khi ti qun mt, c 1 cuc gi cho bn t Y y)

5. Immediately (adv) /miditli/: ngay lp tc

Vi d

She answered almost immediately.

(C y tr li gn nh ngay lp tc)

139

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6. Extension (n) /kstenn/: m rng

Vi d

The bank plans various extensions to its credit facilities.

(Ngn hng d kin s ni rng gii hn vay tn dng)

7. Overnight (adv) /ovrnat/: qua m

Vi d

We stayed overnight in London after the theatre.

(Chng ti qua m ti London trc bui din)

8. Confirm (v) /knfrm/: xc nhn

Vi d

His guilty expression confirmed my suspicions.

(Biu hin c li ca anh y lm sng t nghi ng ca ti)

9. Delivery (n) /dlvri/: chuyn hng

Vi d

Please pay for goods on delivery

(Bn hy tr tin khi nhn c hng nh)

10. Appreciate (v) /priiet/: cm kich

Vi d

Her family doesn't appreciate her.

(Gia nh c y khng thc s khch l c y)

140

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Test 1 [These questions refer to the audio file 140.mp3]

1). Who most likely are the speakers?


(A) Classmates
(B) Shoppers
(C) Co-workers
(D) Best friends

2). Who does the woman need to talk with?


(A) Selena
(B) Matt
(C) Dana
(D) Steve

3). What will the woman probably do next?


(A) Make a phone call
(B) Send an e-mail
(C) Send a text message
(D) Walk to an office.

Test 2 [These questions refer to the audio file 141.mp3]

1). Why is the man calling the woman?


(A) To remind her of a meeting
(B) To request a favor
(C) To book a hotel room
(D) To check on a presentation

2). Where is the man now?


(A) In transit
(B) At the airport
(C) In New York
(D) At the office

3). What does the man ask the woman to do?


(A) Contact Cindy
(B) Arrange a meeting
(C) E-mail Paul Butler
(D) Forget a file

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Bi luyn nghe s 48

Vocabulary [142.mp3]

1. Exit (n) /e'zt/: li thot

Vi d

The emergency exit is at the back of the bus.

(Li thot him pha cui xe buyt)

2. Street (n) /strit/: ng ph

Vi d

The bank is just across the street.

(Bng qua ng l thy ngn hng ngay)

3. Furniture (n) /frntr/: c

Vi d

We need to buy some new furniture.

(Chng ta cn mua c mi)

4. Subway (n) /sbwe/: ng ngm

Vi d

In Boston the subway is known as the T

( Boston, ng ngm c bit n nh ch T)

5. Queen (n) /kwin/: n hong

Vi d

Elizabeth II is my favourite queen.

(Elizabeth II l n hong m ti yu quy)


142

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6. Intimate (adj) /ntmt/: thn mt

Vi d

We're not on intimate terms with our neighbours.

(Chng ti khng thn vi hng xm)

7. King (n) /k/: vua

Vi d

The lion is the king of the jungle.

(H l cha sn lm)

8. Bed (n) /bed/: ging

Vi d

She lay on the bed

(C y nm ln ging)

9. Head (v) /hed/: ng u, ch huy

Vi d

She has been appointed to head the research team.

(C y c ch nh lnh o nhm nghin cu)

10. Separate (adj) /seprt/: tch ring ra

Vi d

Write a list of names on a separate piece of paper.

(Vit danh sch tn ra t ring nh)

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Test 1 [These questions refer to the audio file 143.mp3]

1). What problem does the woman have?


(A) She turned the wrong way.
(B) She took the wrong exit.
(C) She missed her train.
(D) She passed her street.

2). Where is the woman going?


(A) To Sandusky Street
(B) To West Vine Avenue
(C) To the Post Office
(D) To the furniture factory

3). How is the woman probably traveling?


(A) By bus
(B) By subway
(C) By foot
(D) By car

Test 2 [These questions refer to the audio file 144.mp3]

1). Why does the man want to do?


(A) Buy double beds
(B) Make a hotel reservation
(C) Sleep on a queen bed
(D) Pay extra money

2). What can be inferred about the travelers' relationship?


(A) They are business colleagues.
(B) They don't have much money.
(C) They are not intimate.
(D) They prefer king beds.

3). What does the woman offer to do?


(A) Give a discount
(B) Add extra beds
(C) Book a different date
(D) Call back later

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Vocabulary [145.mp3]

1. Military (n) /mlteri/: qun i v trang

Vi d

The military was/were called in to deal with the riot.

(Lc lng v trang c gi n


gii tn m ng hiu khch)

2. Morale (n) /mrl/: tinh thn, chi khi

Vi d

Staffs are suffering from low morale.

(Tinh thn ca nhn vin ang i xung)

3. Poise (n) /pz/: dng, s t tin

Vi d

His performance was full of maturity and poise.

(Bi biu din ca anh y trn y s t tin v su sc)

4. Impress (v) /mpres/: gy n tng

Vi d

His sincerity impressed her.

(S chn thnh ca anh y gy n tng vi c y)

5. Young (adj) /j/: tre

Vi d

The night is still young.

(m mi ch bt u thi)

145

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6. Creativity (n) /krietvti/: s sng to

Vi d

Creativity and originality are more important


than technical skill.

(S sng to quan trng hn l k nng)

7. Clerical (adj) /klerkl/: thuc vn phong

Vi d

She is a clerical worker.

(C y lm cng vic vn phong)

8. Coverage (n) /kvrd/: a tin v s kin

Vi d

There was blanket coverage of the royal divorce.

(Vic ly hn ca hong gia c a tin khp ni)

9. Pessimistic (adj) /pesmstk/: bi quan

Vi d

They appeared surprisingly pessimistic about


their chances of winning.

(Tht bt ng l h kh bi quan v
kh nng chin thng ca mnh)

10. Tense (adj) /tens/: cng thng

Vi d

She sounded tense and angry.

(C y c v gin d v y cng thng)

146

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Test 1 [These questions refer to the audio file 146.mp3]

1). Who most likely are the speakers?


(A) Company executives
(B) Business associates
(C) Sports fans
(D) Military recruiters

2). What are the speakers talking about?


(A) Employee promotion
(B) A hiring decision
(C) Salary increases
(D) Team morale

3). What does the woman say about Mark Peterson?


(A) She's impressed with his experience.
(B) She admires his poise.
(C) She thinks he's too young.
(D) She likes his creativity.

Test 2 [These questions refer to the audio file 147.mp3]

1). What are the speakers doing?


(A) Writing a report
(B) Discussing an advertisement
(C) Reviewing resumes
(D) Discussing the economy

2). What problem does the woman mention?


(A) A lack of clerical support
(B) The need for better reporting
(C) A decline in customers
(D) Poor news coverage

3). How does the man feel?


(A) Tense
(B) Bored
(C) Hopeful
(D) Pessimistic

147

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Vocabulary [148.mp3]

1. Driveway (n) /dravwe/: ng vo gara

Vi d

There was a car parked in the driveway.

(C mt ci xe ang d trn ng vo gara)

2. Garbage (n) /rbd/: rc thi

Vi d

Don't forget to take out the garbage.

(ng qun rc nh)

3. Electrical (adj) /lektrkl/: lin quan n in

Vi d

TV is electrical equipment

(V tuyn l thit b in)

4. Construction (n) /knstrkn/: xy dng

Vi d

Our new offices are still under construction

(Vn phong mi ca chng ti vn ang xy)

5. Estimate (n) /estmt/: s c lng

Vi d

I can give you a rough estimate of


the amount of wood you will need.

(Ti c th c lng gn chnh xc s g bn cn)


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6. Obtain (v) /bten/: ginh c, t c

Vi d

Further details can be obtained by


writing to the above address.

( c thm thng tin, hy gi th n a ch trn)

7. Permit (n) /prmt/: giy phep

Vi d

You cannot enter the military base without a permit.

(Bn khng th i ngha v nu khng c giy php)

8. Assist (v) /sst/: tr gip

Vi d

We are looking for people who would be


willing to assist in the group's work.

(Chng ti ang tm kim ngi


sn sng gip trong mi cng vic.)

9. Basement (n) /besmnt/: tng hm

Vi d

Kitchen goods are sold in the basement.

( bp c bn di tng hm.)

10. Proceed (v) /prosid/: tin hnh

Vi d

Work is proceeding slowly.

(Cng vic ang c tin hnh 1 cch chm chp)

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Test 1 [These questions refer to the audio file 149.mp3]

1). What type of business does the man have?


(A) Driveway repair
(B) Home construction
(C) Garbage removal
(D) Electrical installation

2). What does the man tell the woman to do?


(A) Get a new estimate
(B) Come by his office
(C) Call another company
(D) Obtain permits from the city

3). When did the woman expect the work to be started?


(A) Tomorrow
(B) Later this week
(C) Next week
(D) Next month

Test 2 [These questions refer to the audio file 150.mp3]

1). Where do the speakers probably work?


(A) In a post office
(B) In a school
(C) In a department store
(D) In an office

2). How does the man feel about the woman's news?
(A) Excited
(B) Happy
(C) Angry
(D) Surprised

3). Why does the woman plan to change her job?


(A) She wants to teach younger children.
(B) Her contract is almost finished.
(C) She wants to live in a different city.
(D) Her friend told her about a sales position.
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Vocabulary [151.mp3]

1. Rival (n) /ravl/: i th

Vi d

The two teams have always been rivals.

(2 i ny lun l i th ca nhau)

2. Current (adj) /krnt/: gn y, hin nay

Vi d

In current years, climate change is a hot issue.

(Nhng nm gn y, bin i kh hu l vn nng)

3. Inexperienced (adj) /nksprinst/: thiu kinh nghim

Vi d

A child is too young and inexperienced to recognize danger.

(Tr nh con qu non nt nhn ra him nguy)

4. Previously (adv) /privisli/: trc

Vi d

The building had previously been used as a hotel.

(To nh ny trc y c dung lm khch sn)

5. Postal (adj) /postl/: gi bng bu in

Vi d

My father is a postal worker

(B ti l nhn vin bu in)


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6. Noon (n) /nun/: gia tra

Vi d

We should be there by noon.

(Chng ti nn n vo bui tra)

7. Attachment (n) /ttmnt/: s gn b

Vi d

A child's strong attachment to its parents

(Tr con thng gn b vi b m chng)

8. Direct (adj) /darekt/: trc tip

Vi d

His death was a direct result of your action.

(Ci cht ca anh y l do bn gy ra)

9. Spotty (adj) /spti/: lm m

Vi d

She has a spotty face.

(Mt c y c tn nhang)

10. Guarantee (v) /rnti/: m bo

Vi d

Basic human rights, including freedom of speech,


are now guaranteed.

(Quyn c bn ca con ngi, bao gm t do ngn lun,


nay c bo v)
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Test 1 [These questions refer to the audio file 152.mp3]

1). Who are the speakers mainly discussing?


(A) Their country's president
(B) A new supervisor
(C) A current colleague
(D) A rival company

2). What can be inferred about John Crowther?


(A) His employees didn't like him.
(B) He knows the woman speaker well.
(C) He was successful at Southwell Inc.
(D) He is inexperienced.

3). What is true of the woman?


(A) She has previously worked for John Crowther.
(B) She once worked at Southwell Inc.
(C) She knows John Crowther well.
(D) She thinks Mr. Crowther is easy going.

Test 2 [These questions refer to the audio file 153.mp3]

1). Who most likely are the speakers?


(A) Business associates
(B) Co-workers
(C) Postal employees
(D) News reporters

2). What problem does the woman have?


(A) Her computer is broken.
(B) Her fax machine is not working well.
(C) She cannot read the agreement.
(D) She needs the agreement by noon.

3). What will the man probably do next?


(A) Fax the woman an agreement
(B) Print out an attachment
(C) Send an overnight delivery
(D) Send the woman an e-mail

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Vocabulary [154.mp3]

1. Cooperate (v) /kopret/: hp tc

Vi d

The two groups agreed to cooperate with each other.

(2 nhm quyt nh hp tc vi nhau)

2. Picnic (n) /pknk/: du lch ngn ngy

Vi d

It's a nice day. Let's go for a picnic.

(Hm nay tri p chng ta i chi thi)

3. Dr (n) /dktr/: (vit tt) bc s

Vi d

You'd better see a doctor about that cough.

(Bn cm th th gp bc s i)

4. Session (n) /sen/: phin hp

Vi d

The committee met in closed session

(Hi ng hp kn)

5. Farmer (n) /frmr/: nng dn

Vi d

His parents are farmers.

(B m anh y u lm nng)
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6. Attorney (n) /trni/: lut s, ngi c uy thc

Vi d

She was made her father's attorney when he became ill.

(C y c uy thc n to khi b c y m)

7. Spill (v) /spl/: ra

Vi d

The bag split, and sugar spilled everywhere.

(Ci ti b rch, ng vng ra khp ni)

8. Tomato (n) /tmeto/: c chua

Vi d

Tomato is good for health.

(C chua tt cho sc kho)

9. Radio (n) /redio/: i

Vi d

Did you hear the interview with him on the radio?

(Bn nghe phn phng vn anh y trn i cha?)

10. Furious (adj) /fjris/: gin gi

Vi d

I'm furious that I wasn't told about it.

(Ti cu v khng c thng bo v vic y)

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Test 1 [These questions refer to the audio file 155.mp3]

1). What are the speakers most likely discussing?


(A) A corporate vacation
(B) A company picnic
(C) A business conference
(D) A university course

2). What problem does the woman have?


(A) Her plane has been delayed.
(B) A speaker will arrive late.
(C) She has not registered.
(D) Dr. Fitzsimmons is sick.

3). What does the man suggest?


(A) Calling Dr. Fitzsimmons
(B) Cancelling a session
(C) Changing the schedule
(D) Purchasing a sign

Test 2 [These questions refer to the audio file 156.mp3]

1). Who most likely is the man?


(A) A farmer
(B) An advertiser
(C) An attorney
(D) A store manager

2). What mistake did the woman make?


(A) She misread a number.
(B) She spilled tomatoes.
(C) She forgot the order form.
(D) She didn't radio the warehouse.

3). How does the man feel toward the woman?


(A) Furious
(B) Sympathetic
(C) Ambivalent
(D) Merciless

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Vocabulary [157.mp3]

1. Alternate (v) /ltrnet/: lun phin

Vi d

Her music alternates moments of sudden quiet


with moments of dramatic intensity.

(m nhc ca c y i t trm lng n gi di)

2. Crowded (adj) /kradd/: ng c

Vi d

In the spring the place is crowded with skiers.

(Vo mua xun, ni ny cht cng ngi i trt tuyt)

3. Route (n) /rat/: ng, li i

Vi d

Motorists are advised to find an alternative route.

(Nhng ngi i xe my c khuyn l tm li i khc)

4. Relocate (v) /riloket/: di chuyn ti

Vi d

The firm may be forced to relocate from


New York to Stanford.

(Cng ty c th b p chuyn t New York n Standford.)

5. Real estate (n) /ril - stet/: bt ng sn

Vi d

He works in real estate.

(Anh y lm v bt ng sn)
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6. Architect (n) /rktekt/: kin trc s

Vi d

Become an architect is my dream.

(Tr thnh kin trc s l c m ca ti)

7. Skyscraper (n) /skaskrepr/: nh cao chc tri

Vi d

They are planning to build a skyscraper.

(H ang ln k hoch xy mt ci nh chc tri)

8. Interstate (adj) /ntrstet/: gia cc tiu bang (My)

Vi d

Interstate commerce is good.

(Kinh doanh gia cc tiu bang vn tt p)

9. Grow (v) /ro/: ln

Vi d

The company profits grew by 5% last year.

(Li nhun cng ty tng 5% nm ngoi)

10. Minimum (adj) /mnmm/: ti thiu

Vi d

What are your minimum requirements for the job?

(Yu cu ti thiu ca bn vi cng vic ny nh no?)

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Test 1 [These questions refer to the audio file 158.mp3]

1). What does the woman advise the man to do?


(A) Go to the airport
(B) Take an alternate route
(C) Head west on Fir Street
(D) Go south on Interstate 12

2). What does the woman imply about Interstate 12?


(A) It is being repaired.
(B) It is crowded.
(C) It does not go to the airport.
(D) It is the fastest route.

3). What should the man do on Fir Street?


(A) Turn left
(B) Look for a sign
(C) Get off on Highway 620
(D) Call the woman

Test 2 [These questions refer to the audio file 159.mp3]

1). What are the speakers talking about?


(A) Buying a building
(B) Finding a tenant
(C) Relocating their office
(D) Hiring new workers

2). Who most likely is Mr. Munson?


(A) A real estate agent
(B) A building owner
(C) A company employee
(D) An architect

3). What can be inferred about the Mason Building?


(A) It is not located downtown.
(B) It is a skyscraper.
(C) It is too expensive.
(D) It is located in Pineville.

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Vocabulary [160.mp3]

1. Despondent (adj) /dspndnt/: nn long

Vi d

She was becoming increasingly despondent


about the way things were going.

(C y cng ngy cng cm thy nn


vi nhng g ang xy ra)

2. Optimistic (adj) /ptmstk/: lc quan

Vi d

We are now taking a more optimistic view.

(Chng ti ang sng lc quan hn)

3. Distressed (adj) /dstrest/: au kh

Vi d

He was too distressed and confused to answer their questions.

(Anh y ang qu au kh v ri bi tr li cu hi)

4. Patient (adj) /pent/: kin nhn

Vi d

She's very patient with young children.

(C y rt kin nhn vi tr nh)

5. Yard (n) /jrd/: sn

Vi d

They are playing in the yard.

(H ang chi ngoi sn.)


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6. Recyclable (adj) /risaklbl/: ti ch

Vi d

It is recyclable.

( l ti ch)

7. Refer (v) /rfr/: quy cho, nhc n

Vi d

You know who I'm referring to.

(Bn bit ngi ti ang nhc n ch)

8. Explain (v) /ksplen/: gii thich

Vi d

It was difficult to explain the problem to beginners.

(Rt kh gii thch vn ny cho ngi mi vo)

9. Share (n) /er/: c phn

Vi d

There is a fall in share prices.

(Gi c phiu ang rt)

10. Cyclical (adj) /saklk/: theo chu ki

Vi d

Economic activity often follows a cyclical pattern.

(Hot ng kinh t thng i theo mt chu k nht nh)

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Test 1 [These questions refer to the audio file 161.mp3]

1). What are the speakers mainly discussing?


(A) The stock market
(B) Bond funds
(C) Certificates of Deposit
(D) Interest rates

2). How does the man feel about the stock market?
(A) Confident
(B) Despondent
(C) Optimistic
(D) Distressed

3). What does the woman suggest the man do?


(A) Buy a bond fund
(B) Invest in a CD
(C) Be patient
(D) Buy more stocks

Test 2 [These questions refer to the audio file 162.mp3]

1). What is the main topic of the conversation?


(A) Yard waste collection
(B) Garbage collection times
(C) Recyclable materials
(D) Collection procedures

2). When is garbage collected?


(A) Wednesday
(B) Thursdays
(C) Saturdays
(D) Mondays

3). What will the woman probably do next?


(A) Say goodbye and hang up
(B) Refer the man to her supervisor
(C) Explain about a new service
(D) Answer another phone call

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Vocabulary [163.mp3]

1. Laboratory (n) /lbrtri/: phong thi nghim

Vi d

She is in a research laboratory.

(C y trong phong nghin cu)

2. Browser (n) /brazr/: trinh duyt

Vi d

Firefox is a web browser.

(Firefox l mt trnh duyt web)

3. Ahead (adv) /hed/: phia trc

Vi d

The road ahead was blocked.

(Con ng pha trc b chn ri)

4. Beta (n) /bet/: kim nghim ln 2

Vi d

They are doing a beta test.

(H ang tin hnh kim nghim ln 2)

5. Stage (n) /sted/: bc, giai on

Vi d

This technology is still in its early stages.

(Cng ngh ny mi ang nhng giai on u)


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6. Wooden (adj) /wdn/: lm bng g

Vi d

I bought a wooden box.

(Ti mua mt ci hp bng g)

7. Occupation (n) /kjupen/: ngh nghip

Vi d

Please state your name, age and occupation below.

(Lm n in tn, tui v ngh nghip vo pha di)

8. Artwork (n) /rtwrk/: nh minh ho trn sch bo

Vi d

Can you let me have the finished artwork


for the poster by Friday?

(Bn c th xong nh minh ho cho poster


vo th 6 khng?)

9. Easy (adj) /izi/: d dng

Vi d

He didn't make it easy for me to leave.

(Anh ta khng ti i d dng u)

10. Prepare (v) /prper/: chun b

Vi d

The college prepares students for a career in business.

(i hc chun b hnh trang cho sinh vin


bc vo cng vic trong tng lai)

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Test 1 [These questions refer to the audio file 164.mp3]

1). Where is the conversation probably taking place?


(A) In a laboratory
(B) At a staff meeting
(C) In a computer store
(D) At a company party

2). What position does the man hold?


(A) CEO
(B) Accounting manager
(C) Head of research
(D) Software engineer

3). What does the woman say about the new browser?
(A) It is ahead of schedule.
(B) It will soon go to beta stage.
(C) It needs several new parts.
(D) It includes a wooden platform.

Test 2 [These questions refer to the audio file 165.mp3]

1). What are the speakers mainly discussing?


(A) A new video
(B) A company project
(C) The woman's vacation
(D) The man's occupation

2). What problem do the speakers have?


(A) They are inexperienced.
(B) They lost their artwork.
(C) They missed a deadline.
(D) They have no ad copy.

3). What does the man say about the presentation?


(A) It was rescheduled for Monday.
(B) There is not enough time to prepare.
(C) It will be easy.
(D) It will be successful.

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Vocabulary [166.mp3]

1. Counselor (n) /kanslr/: c vn vin

Vi d

He works as a counselor.

(Anh y l c vn vin)

2. Receptionist (n) /rsepnst/: nhn vin tip tn

Vi d

She is a good receptionist.

(C y l nhn vin tip tn gii)

3. Duty (n) /duti/: nhim v

Vi d

It is my duty to report it to the police.

(Ti c trch nhim bo co vn ny cho cnh st)

4. Discuss (v) /dsks/: tho lun

Vi d

They met to discuss the possibility of working together.

(H gp tho lun v k hoch hp tc cung nhau)

5. Representative (n) /reprzenttv/: ngi i din

Vi d

She's our representative in France.

(C y l ngi i din ca chng ti ti Php)


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6. Inflation (n) /nflen/: lm pht

Vi d

Wage increases must be in line with inflation.

(Tng lng i km vi lm pht)

7. Destination (n) /destnen/: ich n

Vi d

I love popular holiday destinations like the Bahamas.

(Ti yu thch nhng a im du lch


ni ting nh Bahamas)

8. Reimbursement (n) /rimbrsmnt/: s hon li

Vi d

You will receive reimbursement for


any additional costs incurred.

(Bn s nhn li bt c chi ph thm vo no)

9. Fare (n) /fer/: ve xe

Vi d

Children travel (at) half fare.

(Tr nh ch phi tr na tin v)

10. Paycheck (n) /petek/: chi phiu ( tr lng)

Vi d

This company has a huge paycheck

(Cng ty ny phi tr chi phiu lng rt ln)

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Test 1 [These questions refer to the audio file 167.mp3]

1). What is the woman's position?


(A) Employee
(B) Manager
(C) Counselor
(D) Receptionist

2). What are the speakers mainly discussing?


(A) The man's performance review
(B) The woman's job duties
(C) How to get a salary increase
(D) What is in the man's file

3). When does this conversation take place?


(A) At the beginning of the month
(B) In the middle of the year
(C) At the end of the year
(D) In the summer

Test 2 [These questions refer to the audio file 168.mp3]

1). Who most likely are the speakers?


(A) Business colleagues
(B) Hotel clerks
(C) Next-door neighbors
(D) Sales representatives

2). What are the speakers mainly discussing?


(A) Inflation rates
(B) Travel destinations
(C) Expensive checks
(D) Company procedures

3). What does the woman say about reimbursement checks?


(A) They are included in normal paychecks.
(B) They usually are sent on the 25th.
(C) They are issued once a month.
(D) They do not include taxi fares.

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Vocabulary [169.mp3]

1. Host (n) /host/: ch nh

Vi d

Ian, our host, introduced us to the other guests.

(Ian, ch nh ca chng ti, gii thiu chng ti


vi nhng v khch khc)

2. Guest (n) /est/: khch

Vi d

We have guests staying this weekend.

(Cui tun ny chng ta c khch nh)

3. Diner (n) /danr/: ngi d tic

Vi d

This restaurant is capable of seating 100 diners.

(Nh hng ny c th cha c 100 khch)

4. Sardine (n) /srdin/: c moi

Vi d

I am allergic to sardine.

(Ti d ng vi c moi)

5. Avocado (n) /vkdo/: qu b

Vi d

I love eating avocado.

(Ti thch n b)
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6. Dip (v) /dp/: nhng

Vi d

The fruit had been dipped in chocolate.

(Hoa qu chm trong s c la)

7. Caviar (n) /kvir/: trng c mui

Vi d

Caviar is so delicious.

(Trng c mui ngon i l ngon)

8. Error (n) /err/: li

Vi d

No payments were made last week


because of a computer error.

(Khng th thoanh ton c tun qua v li my tnh)

9. Summerize (v) /smraz/: tm tt

Vi d

The results of the research are summarized


at the end of the chapter.

(Kt qu ca bi nghin cu c tm tt cui chng)

10. Price (v) /pras/: ra gi

Vi d

These goods are priced too high.

(Nhng mn hng ny gi qu cao)

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Test 1 [These questions refer to the audio file 170.mp3]

1). What is the relationship between the speakers?


(A) Waiter-diner
(B) Company-client
(C) Employee-customer
(D) Host-guest

2). What problem does the man have?


(A) Too many sardines
(B) Too little avocado dip
(C) Not enough caviar
(D) Too many suppliers

3). What will the speakers probably talk about next?


(A) Confirming arrangements
(B) Doubling the order
(C) Buying more caviar
(D) Inviting fewer guests

Test 2 [These questions refer to the audio file 171.mp3]

1). Where is the conversation probably taking place?


(A) In a library
(B) In a university
(C) In a meeting
(D) In an office

2). What does the man ask the woman to do?


(A) Read a report
(B) Check for errors
(C) Summarize surveys
(D) Share opinions

3). What does the man say about product price?


(A) It increased by 10 percent.
(B) Customers' opinions of it changed.
(C) Most customers paid too much.
(D) It is priced unfairly.

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Vocabulary [172.mp3]

1. Place (v) /ples/: t

Vi d

He placed his hand on her shoulder.

(Anh y t tay ln vai c y)

2. Waive (v) /wev/: b

Vi d

We have decided to waive the tuition fees in your case.

(Chng ti quyt nh min hc ph cho bn)

3. Refundable (adj) /rfndebl/: c th hon tr

Vi d

Tickets are not refundable.

(V khng th hon tr)

4. Advertise (v) /dvrtaz/: qung co

Vi d
If you want to attract more customers,
try advertising in the local paper.

(Nu bn mun thu ht thm nhiu khch hng


th th ng qung co bo a phng xem)

5. Discount (n) /dskant/: trit khu, h gi

Vi d

They were selling everything at a discount.

(H ang bn mi th vi gi trit khu)


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6. Rental (n) /rentl/: tin cho thu

Vi d

Telephone charges include line rental.

(Ph in thoi bao gm c ph ng dy)

7. Bathroom (n) /brm/: phong tm

Vi d

Go and wash your hands in the bathroom.

(Vo phng tm ra tay i)

8. Soar (v) /sr/: tng vt

Vi d

Air pollution will soon soar above safety levels.

( nhim khng ph s sm tng vt mc an ton)

9. Heavily (adv) /hevli/: nng n

Vi d

It was raining heavily.

(Tri ang ma nng ht)

10. Design (v) /dzan/: thit k

Vi d

He designed and built his own house.

(Anh y thit k v xy nh ca mnh)

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Test 1 [These questions refer to the audio file 173.mp3]

1). What does the woman want to do?


(A) Buy a house
(B) Rent a home
(C) Pay a deposit
(D) Place an ad

2). What does the man say about the cleaning deposit?
(A) It is $5,000.
(B) It is fully refundable.
(C) He will waive it.
(D) He will keep half of it.

3). What will the speakers probably do next?


(A) Pay first and last months' rent
(B) Clean the home
(C) Make an appointment
(D) Collect a deposit

Test 2 [These questions refer to the audio file 174.mp3]

1). What are the speakers mainly discussing?


(A) Why sales have declined
(B) When to launch a new product
(C) Where to advertise
(D) How to make more money

2). When does the conversation take place?


(A) During a meeting
(B) During lunch
(C) During a job interview
(D) During a party

3). What does the man suggest?


(A) More advertisements
(B) Additional revenue
(C) New promotions
(D) Increased discounts

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Vocabulary [175.mp3]

1. Unemployed (adj) /nmpld/: tht nghip

Vi d

How long have you been unemployed?

(Bn tht nghip bao lu ri?)

2. Diligent (adj) /dldnt/: chm ch

Vi d

She is a diligent worker.

(C y l mt nhn vin chm ch)

3. Thrifty (adj) /rfti/: tit kim

Vi d

He was brought up to be thrifty and


never to get into debt.

(Anh y c dy t b l phi tit kim v


khng c mc n)

4. Signal (n) /snl/: tin hiu

Vi d

At an agreed signal they left the room.


(Nhn c tn hiu ng y, chng ti ri phong)

5. Frustrated (adj) /frstretd/: nn long

Vi d

It's very easy to get frustrated in this job.

(Rt d nn long vi cng vic ny)


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6. Infuriate (v) /nfjriet/: tc in

Vi d

Her silence infuriated him even more.

(S im lng ca c y cng lm anh y pht in)

7. Vendor (n) /vendr/: ngi bn do

Vi d

She is a street vendor.

(C y l ngi bn hng rong va h)

8. Reception (n) /rsepn/: quy tip tn

Vi d

We arranged to meet in reception at 6.30.

(Chng ti sp xp gp nhau
quy tip tn lc 6:30)

9. Introduce (v) /ntrdus/: gii thiu

Vi d

Can I introduce my wife?

(Ti c th gii thiu v ti ch?)

10. Charge (v) /trd/: thu phi

Vi d

The restaurant charged 20 for dinner.

(Nh hng tnh 20 mi ngi cho ba ti)


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Test 1 [These questions refer to the audio file 176.mp3]

1). Who are the speakers talking about?


(A) Their supervisor
(B) An ex-colleague
(C) The man's roommate
(D) The woman's brother

2). What does the man say about Lenny?


(A) He used to work for Banana Computers.
(B) He was unemployed for three years.
(C) He took a pay cut with his new position.
(D) He really likes his new job.

3). What does the woman say about Lenny?


(A) He is diligent.
(B) He is lucky.
(C) He is intelligent.
(D) He is thrifty.

Test 1 [These questions refer to the audio file 177.mp3]

1). What are the speakers mainly discussing?


(A) The price of cell phones
(B) Signal strength
(C) Mobile phone service
(D) The economy

2). How does the woman feel about her cell phone company?
(A) Satisfied
(B) Frustrated
(C) Infuriated
(D) Ecstatic

3). What does the man suggest that the woman do?
(A) Borrow his phone
(B) Get better reception
(C) Change vendors
(D) Register a complaint

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Vocabulary [178.mp3]

1. Physician (n) /fzn/: thy thuc

Vi d

She is dreaming of becoming a well-known physician.

(C y m c tr thnh thy thuc ni ting)

2. Medication (n) /medken/: thuc

Vi d

Are you currently taking any medication?

(Gn y bn c ang dung thuc no khng?)

3. Playwright (n) /plerat/: nh son kch

Vi d

Shakespeare is my favourite playwright

(Shakespeare l nh son kch m ti yu thch)

4. Worrisome (adj) /wrism/: gy lo lng

Vi d

Who makes you worrisome?

(Ai khin bn lo lng vy?)

5. Dimensional (adj) /damennl/: khia cnh, chiu

Vi d

It is a two-dimensional drawing.

(y l bn v 2 chiu)

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6. Masculine (adj) /mskjln/: c bp

Vi d

He was handsome and strong, and very masculine.

(Anh y p trai, phong v rt c bp)

7. Sensitive (adj) /senstv/: nhy cm

Vi d

She is very sensitive to other people's feelings.

(C y rt nhy cm vi tm trng ca ngi khc)

8. Versatile (adj) /vrstl/: linh hot

Vi d

He's a versatile actor who has played a wide variety of parts.

(Anh y l din vin a ti, c th linh hot ng nhiu vai.)

9. Star (v) /str/: c din vin ni ting ng

Vi d

She starred opposite Cary Grant in Bringing up Baby.

(C y ng vai phn din Cary Grant

trong phim Bringing up Baby)

10. Thriller (n) /rlr/: phim/truyn kinh d

Vi d

He loves watching thriller.

(Anh y thch xem phim kinh d)


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Test 1 [These questions refer to the audio file 179.mp3]

1). What are the speakers mainly discussing?


(A) Physicians
(B) Health insurance
(C) Medications
(D) Salaries

2). How does the woman feel about monthly payments?


(A) They are too expensive.
(B) They are worrisome.
(C) They are agreeable.
(D) They are a bargain.

3). What will the speakers probably discuss next?


(A) When coverage will start.
(B) Other plans.
(C) More details of the plan.
(D) How to make monthly payments.

Test 2 [These questions refer to the audio file 180.mp3]

1). Who are the speakers talking about?


(A) A singer
(B) A playwright
(C) An actor
(D) An artist

2). What does the man say about Perry Fondue?


(A) He was one-dimensional.
(B) He was masculine.
(C) He was bad.
(D) He was sensitive.

3). What does the woman say about Perry Fondue?


(A) He was versatile.
(B) He was handsome.
(C) He won an Emmy.
(D) He starred in a thriller.

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Vocabulary [181.mp3]

1. Mall (n) /ml/: trung tm mua sm

Vi d

Let's go to the mall.

(i trung tm mua sm i!)

2. Regulation (n) /rejulen/: lut l

Vi d

Under the new regulations spending on


office equipment will be strictly controlled.

(Vi nhng lut l mi, vic s dng thit b vn phong


s c kim sot cht ch.)

3. Formality (n) /frmlti/: nghi l, nghi thc

Vi d

Let's skip the formalities and get down to business.

(Hy b qua nghi thc v bt u vo vic lun nh.)

4. Intern (v) /ntrn/: thc tp

Vi d

I am going to intern in Nielsen.

(Ti s i thc tp Nielsen.)

5. Ambitious (adj) /mbs/: tham vng

Vi d

They were very ambitious for their children.

(H rt k vng con ci mnh.)


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6. Defend (v) /dfend/: phong th

Vi d

All our officers are trained to defend


themselves against knife attacks.

(Tt c nhn vin iu c hun luyn chng li


cc cuc tn cng bng dao.)

7. Famous (adj) /fems/: ni ting

Vi d

One day, I'll be rich and famous.

(Mt ngy no , ti s giu c v ni ting.)

8. Ridiculous (adj) /rdkjls/: nc ci

Vi d

I look ridiculous in this hat.

(Trng ti tht nc ci khi i chic m ny.)

9. Unprofessional (adj) /nprfenl/: khng chuyn nghip

Vi d

The way he dresses is unprofessional.

(Cch n mc ca anh ta trng


chng chuyn nghip cht no.)

10. Judge (v) /dd/: phn xet, nh gi

Vi d

To judge from what he said, he was very disappointed.

( nh gi nhng g anh ta ni, anh ta rt tht vong.)

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Test 1 [These questions refer to the audio file 182.mp3]

1). Where is the conversation most likely taking place?


(A) In an office
(B) In a mall
(C) At a train station
(D) At a hotel

2). What are the speakers mainly discussing?


(A) Computer code
(B) A company policy
(C) Formal attire
(D) Management

3). How do the speakers feel about the new regulation?


(A) They like it.
(B) They are ambivalent.
(C) They think it's unnecessary.
(D) They want more formality.

Test 2 [These questions refer to the audio file 183.mp3]

1). Who are the speakers talking about?


(A) A lawyer
(B) Martha
(C) A college student
(D) Scott

2). What does the man say about Benjamin?


(A) He's intelligent.
(B) He's a hard worker.
(C) He's lazy.
(D) He's going to be famous.

3). What does Benjamin plan to do?


(A) Get married
(B) Attend graduate school.
(C) Defend a celebrity
(D) Become a TV star

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Vocabulary [184.mp3]

1. Evangelize (v) /vndlaz/: cm ho ai

Vi d

She is trying to evangelize me.

(C y ang c gng cm ho ti)

2. Evaluation (n) /vljuen/: s nh gi

Vi d

His test's evaluation is excellent.

(Kt qu kim tra ca anh y xut sc)

3. Psychologist (n) /sakldst/: tm ly gia

Vi d

She is watching a film about psychologists.

(C y ang xem b phim v nhng chuyn gia tm ly)

4. Analyst (n) /nlst/: nh phn tich

Vi d

City analysts forecast huge profits this year.

(Cc nh phn tch thnh ph d on nm nay s c li ln)

5. Stack (n) /stk/: s lng ln

Vi d

There's a stack of unopened mail waiting for you at the house.

(C 1 ng th cha m ang i bn nh y)
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6. Personality (n) /prsnlti/: c tinh, tinh cch

Vi d

The children all have very different personalities.

(L tr lun c nhng tnh cch khc nhau)

7. Psychometric (adj) /sakmetrk/:


(thuc) o khm nghim tinh thn

Vi d

They are doing psychometric test.

(H ang tin hnh bi kim tra v tinh thn)

8. Top-notch (n) /tp- nt/: xut sc, hng nht

Vi d

She is in the top-notch people.

(C y thuc nhng ngi tng lp trn)

9. Minor (v) /manr/: hc ngnh ph

Vi d

He minors in Economics.

(Anh y hc ngnh ph l kinh t)

10. Greatly (adv) /retli/: ln lao

Vi d

People's reaction to the film has varied greatly.

(Phn ng ca mi ngi vi b phim khc bit rt ln)


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Test 1 [These questions refer to the audio file 185.mp3]

1). What is the main purpose of the conversation?


(A) To inform
(B) To debate
(C) To entertain
(D) To evangelize

2). Where is the conversation taking place?


(A) In an office
(B) In a supermarket
(C) In a bank
(D) In a school

3). What does the man plan to do?


(A) Withdraw money
(B) Open an account
(C) Get more interest
(D) Pay a $10 fee

Test 2 [These questions refer to the audio file 186.mp3]

1). What project is the man working on?


(A) A newspaper article
(B) A performance evaluation
(C) A research report
(D) A first draft

2). Where do the man and woman probably work?


(A) At a library
(B) At an investment firm
(C) At a restaurant
(D) At a university

3). Why is the man asking for the woman's assistance?


(A) She used to be a psychologist.
(B) She wrote a book on the subject.
(C) She studied the topic in university.
(D) She is a stock analyst.

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Vocabulary [187.mp3]

1. Inventory (n) /nvntri/: hng tn kho

Vi d

The inventory will be disposed of


over the next twelve weeks.

(Hng tn kho s b b i trong 12 tun ti)

2. Pet (n) /pet/: th nui cng

Vi d

Do you have any pets?

(Bn c th cng no khng?)

3. Unavailable (adj) /nvelbl/: khng c sn,


khng sn sng

Vi d

The number you have dialed is unavailable at the moment.

(S in thoi bn va gi hin khng lin lc c)

4. Used (adj) /just/: qua s dng

Vi d

This is a used car.

(Ci xe ny qua s dng ri)

5. Maintain (v) /menten/: bo tri, gi

Vi d

The two countries have always maintained close relations.

(2 nc lun gi mi quan h mt thit)


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6. Electronics (n) /lektrnks/: in t hc

Vi d

She is studying electronics.

(C y ang hc ngnh in t hc)

7. Feedback (n) /fidbk/: y kin ng gp

Vi d

Giving feedback is to become a beautiful enemy.

(ng gp y kin cho ngi khc gip bn


tr thnh ngi bn tt)

8. Consult (v) /knslt/: t vn

Vi d

If the pain continues, consult your doctor.

(Nu vn au, hy n gp bc s nh)

9. Ship (v) /p/: chuyn hng

Vi d

The company ships its goods all over the world.

(Cng ty ny chuyn hng trn ton th gii)

10. Crash (v) /kr/: m (xe)

Vi d

We're going to crash, aren't we?

(Chng ta sp m ng khng?)
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Test 1 [These questions refer to the audio file 188.mp3]

1). What does the man want to do?


(A) Order more inventory
(B) Talk to Mitch Graham
(C) Buy a new pet
(D) Talk to Ms. Crockett

2). What is the woman's position?


(A) Receptionist
(B) Manager
(C) Salesperson
(D) Account executive

3). What problem do the speakers have?


(A) They cannot locate Ms. Crockett.
(B) An employee is unavailable.
(C) They have too much dog food.
(D) Mitch Graham didn't complete an order.

Test 2 [These questions refer to the audio file 189.mp3]

4). What is the woman doing?


(A) Repairing the computers
(B) Researching new computers
(C) Selling used computers
(D) Maintaining the computers

5). What does the woman need?


(A) Advice on purchasing electronics
(B) Feedback on the old computers
(C) Computer software sales
(D) Information on available computers

6). What does the man suggest the woman do?


(A) Consult with a computer specialist
(B) Ask Caitlin for some suggestions
(C) Find a company that offers good customer service
(D) Locate a different vendor than Ingram Computers

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Vocabulary [190.mp3]

1. Exhibit (n) /zbt/: vt trin lm

Vi d

The museum contains some interesting exhibits


on Spanish rural life.

(Bo tng trng by nhiu hin vt th v


v cuc sng nng thn Ty Ban Nha)

2. Display (n) /dsple/: trng by

Vi d
The exhibition gives local artists an opportunity
to display their work.

(Bui trin lm to c hi cho cc ho s a phng


trng by cc tc phm ca mnh)

3. Damage (v) /dmd/: tn ph

Vi d
Several vehicles were damaged in the crash.

(Nhiu phng tin b hng trong v m xe)

4. Coworker (n) /ko-wrkr/: cng s

Vi d

She is my coworker.

(C y l cng s ca ti)

5. Attend (v) /tend/: tham d

Vi d

We'd like as many people as possible to attend.

(Chng ti hy vng cng nhiu ngi tham d cng tt)

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6. Efficient (adj) /fnt/: hiu qu

Vi d

We offer a fast, friendly and efficient service.

(Chng ti cung cp dch v nhanh, gn v thn thin)

7. Vitamin (n) /vatmn/: vitamin

Vi d

Vitamin deficiency is not good for children.

(Thiu vitamin khng tt cho tr em)

8. Beverage (n) /bevrd/: ung, thc ung

Vi d

Laws govern the sale of alcoholic beverages.

(Lut gim st s bun bn ung c cn)

9. Gather (v) /r/: tp trung

Vi d

A crowd soon gathered.

(m ng nhanh chng tp trung)

10. Flavoring (n) /flevr/: gia v

Vi d

This food contains no artificial flavorings.

( n ny khng cha gia v gi c hi)

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Test 1 [These questions refer to the audio file 191.mp3]

1). What kind of product is being discussed?


(A) A health club
(B) Databases
(C) Vitamins
(D) Beverages

2). What information was gathered from the public?


(A) Opinions about product pricing
(B) Preferences for flavors
(C) Ideas for product packaging
(D) Personal spending habits

3). What does the man say about the test results?
(A) They are well documented.
(B) They are positive.
(C) They will be sent to another office.
(D) They are incomplete.

Test 2 [These questions refer to the audio file 192.mp3]

1). Who most likely are the speakers?


(A) Coworkers
(B) Trainers
(C) Customers
(D) Instructors

2). What is true about the training sessions?


(A) They are only offered during the day.
(B) All employees must attend.
(C) The schedule is the same for everyone.
(D) Employees will take the same courses.

3). What is the man concerned about?


(A) It is too late to register.
(B) He is busy on weekdays.
(C) He missed an appointment.
(D) He is not working efficiently.

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Vocabulary [193.mp3]

1. Disclose (v) /dskloz/: vch trn, phi by

Vi d

The report discloses that human error


was to blame for the accident.

(Bo co ch ra l v tai nn l do li ca con ngi)

2. Secret (n) /sikrt/: bi mt

Vi d

Can you keep a secret?

(Bn c th gi b mt khng?)

3. Access (n) /kses/: li vo

Vi d

There is easy access by road.

(C li vo d dng bng ng chnh)

4. Once (adv) /wns/: mt ln

Vi d

I've only been there once.

(Ti ch n mt ln)

5. Completely (adv) /kmplitli/: hon ton

Vi d

I've completely forgotten her name.

(Ti hon ton qun tn c y)


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6. Tomorrow (n) /tmro/: ngy mai

Vi d

She's leaving tomorrow.

(Mai c y s i)

7. Period (n) /prid/: giai on, thi ki

Vi d

The factory will be closed down over a 2-year period

(Nh my ny s ng ca trong 2 nm ti)

8. Afternoon (n) /ftrnun /: bui chiu

Vi d

In the afternoon they went shopping.

(H i mua sm vo bui chiu)

9. Monday (n) /mnde/: th Hai

Vi d

She started work last Monday.

(C y i lm t th Hai tun trc)

10. Hold (n) /hold/: ch, m ly

Vi d

His hold on her shoulders tightened.

(Ci khoc vai ca anh y sit li)

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Test 1 [These questions refer to the audio file 194.mp3]

1). What is the relationship between the speakers?


(A) Manager-employee
(B) Waiter-customer
(C) Employer-candidate
(D) Professor-student

2). What does the woman ask the man?


(A) To give her a higher salary
(B) To explain about benefits
(C) To disclose trade secrets
(D) To clarify a contract section

3). What will the woman probably do next?


(A) Ask a question
(B) Decline an offer
(C) Sign the contract
(D) Phone her attorney

Test 2 [These questions refer to the audio file 195.mp3]

1). Who most likely is the man?


(A) A financial adviser
(B) A bank CEO
(C) A customer service agent
(D) An attorney

2). What information does the woman offer to give the man?
(A) Her account number
(B) Her address
(C) A check number
(D) A verification code

3). Why can't the woman access her funds?


(A) She did not deposit enough money.
(B) The bank made an error.
(C) There is a waiting period.
(D) It was a bad check.

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Vocabulary [196.mp3]

1. Rapidly (adv) /rpdli/: nhanh chng

Vi d

Crime figures are rising rapidly.

(Lng ti phm ang tng nhanh chng)

2. Mocha (n) /mok/: 1 loi thc ung

Vi d

I am a fan of mocha.

(Ti l tn ca mocha)

3. Freeze (n) /friz/: ng lnh

Vi d

Farmers still talk about the big freeze of '99.

(Nhng ngi nng dn vn kho vi nhau


v trn rt lch s nhng nm 99)

4. Shrink (v) /rk/: co li, be li

Vi d

My sweater shrank in the wash.

(Ci o ca ti co li sau khi git)

5. Steadily (adv) /stedili/: t t, u u

Vi d

The company's exports have been increasing steadily.

(Lng hng xut khu ca cng ty vn tng u)


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6. Bean (n) /bin/: u

Vi d

Green bean is good for health.

(u xanh tt cho sc kho)

7. Optimistic (adj) /ptmstk/: lc quan

Vi d

I think you're being a little over-optimistic.

(Ti ngh bn ang qu lc quan y)

8. North (n) /nr/: phia bc

Vi d

Mount Kenya is to the north of Nairobi.

(nh Kenya hng v pha Bc ca Nairobi)

9. South (n) /sa/: phia Nam

Vi d

Which way is south?

(Xung pha Nam i ng no?)

10. East (n) /ist/: phia ng

Vi d

A gale was blowing from the east.

(Mt cn bo mnh ang thi v t pha ng)

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Test 1 [These questions refer to the audio file 197.mp3]

1). What can be inferred about the speakers?


(A) They are husband and wife.
(B) They work for a coffee company.
(C) They are university students.
(D) Their business is not doing well.

2). What does the woman say about House of Coffee?


(A) It is growing rapidly.
(B) It has the best drinks.
(C) It has a new mocha freeze.
(D) Its business is shrinking.

3). Why are the speakers optimistic?


(A) Their sales are rising steadily.
(B) They expanded their inventory.
(C) They are opening 500 new stores.
(D) They are using a new type of bean.
Test 2 [These questions refer to the audio file 198.mp3]
1). How is the woman most likely traveling?
(A) By car
(B) By subway
(C) By taxi
(D) By bus

2). What problem does the woman have?


(A) She does not know where she is.
(B) She cannot find the directions.
(C) She is walking in the wrong direction.
(D) She is at the wrong station.

3). What does the man suggest?


(A) Heading north on 24th Street
(B) Walking to Alder Street
(C) Going to a different station
(D) Calling Jim's office for help

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Vocabulary [199.mp3]
1. Nurse (n) /nrs/: y t

Vi d

He is the first male nurse here.

(Anh y l nam y t u tin y)

2. Credentials (n) /krdenlz/: giy chng nhn

Vi d

She will first have to establish her leadership credentials.

(Trc ht l c y cn chng nhn


kh nng lnh o ca mnh)

3. Medical (adj) /medkl/: thuc y hc

Vi d

Her medical condition is not good.

(Tnh trng sc kho ca c y khng tt)

4. Deep (adj) /dip/: su

Vi d

The sea is deep.

(Bin ny rt su)

5. Breath (n) /bre/: hi th

Vi d

His breath smelt of garlic.

(Hi th ca anh y c mui ti)


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6. Match (v) /mt/: hp

Vi d

The doors were painted blue to match the walls.

(Ca c sn xanh hp mu tng)

7. Colored (adj) /klrd/: c mu sc

Vi d

She was wearing a cream-coloured suit.

(C y ang mc mt b trang phc mu kem)

8. Field (n) /fild/: cnh ng

Vi d

People were working in the fields.

(Ngi ta ang lm vic ngoi ng)

9. Bulk (n) /blk/: phn ln

Vi d

The bulk of the population lives in cities.

(Phn ln dn s sng thnh th)

10. Ream (n) /rim/: rt nhiu giy

Vi d

She wrote reams in the exam.

(C y vit tn rt nhiu giy trong gi kim tra)

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Test 1 [These questions refer to the audio file 200.mp3]

1). What is the woman planning to do?


(A) Become a nurse
(B) Take a college examination
(C) Update her credentials
(D) Join the medical board

2). What advice does the man give the woman?


(A) To have confidence
(B) To study harder
(C) To take a deep breath
(D) To change careers

3). How often must the woman take a medical-board test?


(A) Annually
(B) Every three years
(C) Every five years
(D) Every ten years

Test 2 [These questions refer to the audio file 201.mp3]

1). What is the relationship between the speakers?


(A) Employer-employee
(B) Supplier-customer
(C) Diner-waiter
(D) Shopper-cashier

2). Why is the woman phoning the man?


(A) To register a complaint
(B) To place an order
(C) To demand a discount
(D) To compare prices

3). What does the man offer to do?


(A) Match the discount for colored paper
(B) Top a competitor's price
(C) Give the woman extra paper
(D) Negotiate with Super Warehouse

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Bi luyn nghe s 68

Vocabulary [202.mp3]

1. Inform (v) /nfrm/: thng bo

Vi d

He went to inform them of his decision.


(Anh y n thng bo vi h v quyt nh ca mnh)

2. Supervisor (n) /suprvazr/: ngi gim st

Vi d

All work is done under the guidance of a supervisor.

(Cng vic c hon thnh


di s hng dn ca ngi gim st)

3. Classroom (n) /klsrum/: phong hc

Vi d

They are in the classroom.


(H ang trong lp)

4. Caterer (n) /ketrr/: ngi cung cp


lng thc thc phm

Vi d

John is our weeding caterer.

(John l ngi chu trch nhim cung cp


lng thc cho m ci ca chng ti)

5. Surplus (n) /srpls/: tha


Vi d

Wheat was in surplus that year.

(La m tha trong nm y)

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6. New (adj) /nu/: mi

Vi d

This is new to me.

(N hon ton mi vi ti)

7. Regularly (adv) /rejlrli/: thng xuyn

Vi d

The water in the fish tank should be changed regularly.

(Nc trong b c nn c thay thng xuyn)

8. Concern (v) /knsrn/: cp, quan tm n

Vi d

Don't interfere in what doesn't concern you.

(ng can thip vo vn khng lin quan n bn)

9. Amend (v) /mend/: sa i, thay i

Vi d

He asked to see the amended version.

(Anh y oi xem bn sa i)

10. Proof (v) / pruf/: lm cho chng li c

Vi d

It could proof water.

(N c th chng thm nc y)

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Test 1 [These questions refer to the audio file 203.mp3]

1). Who is the man?


(A) A lawyer
(B) A doctor
(C) A reporter
(D) A professor

2). What problem does the man have?


(A) Ms. Markowitz is unavailable.
(B) He has missed his deadline.
(C) His story is too long.
(D) He does not have a cell phone.

3). What will the woman probably do next?


(A) Transfer the man to voice mail
(B) Ask the man for his phone number
(C) Call Ms. Markowitz's cell phone
(D) Inform her supervisor of the man's call

Test 2 [These questions refer to the audio file 204.mp3]

1). Where is this conversation most likely taking place?


(A) At a company meeting
(B) In a university classroom
(C) At a convention
(D) In a cafeteria

2). What is JC's problem?


(A) The printers made a mistake with the programs.
(B) There are more vendors than he expected.
(C) He has not yet ordered any food from the caterers.
(D) He has a surplus of exhibition booths.

3). What can be inferred about Corey?


(A) He is a department manager.
(B) He is the company's CEO.
(C) He is JC's direct supervisor.
(D) He is new to the company.

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Bi luyn nghe s 69

Vocabulary [205.mp3]

1. Properly (adv) /prprli/: 1 cch thich ng

Vi d

Make sure the letter is properly addressed.

(m bo l th c ghi a ch ro rng nh)

2. Reach (v) /rit/: n

Vi d

I hope this letter reaches you.

(Ti hy vng bn nhn c l th ny)

3. Renew (v) /rnu/: lm mi

Vi d

We have to renew our efforts to attract young players.

(Chng ta phi ln giy ct tinh thn thu ht tuyn tr)

4. Couple (n) /kpl/: i, vi

Vi d

We went there a couple of years ago.

(Chng ti n vi nm trc)

5. Swing (v) /sw/: u

Vi d

His arms swung as he walked.

(Tay anh y vung vy khi i)


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6. Plant (v) /plnt/: trng

Vi d

They are planting trees.

(H ang trng cy)

7. Foreman (n) /frmn/: qun c

Vi d

He is a new foreman.

(Anh y l qun c mi)

8. Ventilation (n) /ventlen/: h thng thng gi

Vi d

Make sure that there is adequate ventilation


in the room before using the paint.

(m bo c gi trong phong trc khi sn nh)

9. Layoff (n) /le-f/: ui vic

Vi d

Layoff rate is increasing.

(T l b ui vic ang tng.)

10. Manual (adj) /mnjul/: bng tay

Vi d

My camera has manual and automatic functions.

(My nh ca ti c c chc nng t chnh v t ng)


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Test 1 [These questions refer to the audio file 206.mp3]

1). What problem does the man have?


(A) His e-mail is not working properly.
(B) He cannot leave voice messages.
(C) He does not have enough money for lunch.
(D) He can't reach a business contact.

2). What does the woman suggest?


(A) Leaving Roger a text message
(B) Taking Roger to lunch
(C) Inviting Roger to the office
(D) Calling Roger at home

3). Where is this conversation most likely taking place?


(A) At Larson Brothers Inc.
(B) At a store
(C) In an office
(D) In a restaurant

Test 2 [These questions refer to the audio file 207.mp3]

1). What are the speakers mainly discussing?


(A) A change at work
(B) A business relationship
(C) Planting techniques
(D) Production capacity

2). How did the woman learn of the plans for the plant?
(A) She spoke with Mr. Gillis.
(B) The foreman told her.
(C) She read it in the paper.
(D) She listened to a conversation.

3). What worries the man about the new plant?


(A) Brand new machinery
(B) Lack of ventilation
(C) Potential layoffs
(D) Manual machinery

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Bi luyn nghe s 70

Vocabulary [208.mp3]

1. Propose (v) /prpoz/: ngh

Vi d

She proposed that the book be banned.

(C y ngh cm bn quyn sch ny)

2. Revision (n) /rvn/: s n li, xem li

Vi d

He made some minor revisions to


the report before printing it out.

(Anh y sa li bn bo co mt cht trc khi in n ra)

3. Provision (n) /prvn/: cung cp, d phong

Vi d

The provision of specialist teachers is being increased.

(Lng gio vin d phong ang tng ln)

4. Edit (v) /edt/: sa i

Vi d

I know that this draft text will need to be edited.

(Ti bit l bn tho ny s cn sa i cht)

5. Requisition (n) /rekwzn/: s yu cu, lnh

Vi d

You need a requisition form.

(Bn cn mt mu giy yu cu y)

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6. Freelancer (n) /frilnsr/: ngi lm ngh t do

Vi d

I love being a freelancer because it is free.

(Ti thch lm t do v khng b rng buc g c)

7. Minor (adj) /manr/: nh

Vi d

Women played a relatively minor role in the organization.

(Ph n ng vai tro nh b trong t chc)

8. Content (n) /kntent/: ni dung

Vi d

She hadn't read the letter and so was unaware of its contents.

(C y cha c th nn chng bit ni dung ca n)

9. Strict (adj) /strkt/: nghim khc

Vi d

She's on a very strict diet.

(C y ang king khem trit )

10. Overtime (n) /ovrtam/: lm qu gi

Vi d

The union announced a ban on overtime.

(Cng on nghim cm vic lm qu gi)

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Test 1 [These questions refer to the audio file 209.mp3]

1). What does the woman want to know?


(A) Proposed revisions
(B) The status of a contract
(C) The total amount of fees
(D) The price of attorneys

2). Who most likely is Mr. Womak?


(A) An attorney
(B) A receptionist
(C) A business executive
(D) A messenger

3). What is NOT true?


(A) Mr. Womak's firm did not receive the contract.
(B) Attorneys are reviewing provisions of the contract.
(C) Minor changes to the contract are being proposed.
(D) Mr. Womak's firm will return the contract by Friday.

Test 2 [These questions refer to the audio file 210.mp3]

1). What does the man want the woman to do?


(A) Call Mr. Bosworth
(B) Give him money
(C) Hire a contractor
(D) Approve an expenditure

2). Why does the man need to hire a freelancer?


(A) To design a new web page
(B) To write and edit a new web page
(C) To redesign the company web page
(D) To fix a problem with the company web page

3). What will the man probably do next?


(A) Wait for the requisition form
(B) E-mail Mr. Bosworth
(C) Contact the freelancer
(D) Post an advertisement

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Bi luyn nghe s 71

Vocabulary [211.mp3]

1. Council (n) /kansl/: hi ng

Vi d

She's on the local council.

(C y hi ng a phng)

2. Reporter (n) /rprtr/: phng vin

Vi d

He is a reporter from the New York Times.

(Anh y l phng vin ca t Thi bo New York)

3. Mayor (n) /mer/: th trng

Vi d

He is the Mayor of New York.

(Anh y l th trng New York)

4. Sympathy (n) /smpi/: s thng cm

Vi d

I have no sympathy for Jan, it's all her own fault.

(Ti khng thy thng cm cho Jan,


y hon ton l li ca c y)

5. Election (n) /lekn/: bu c

Vi d

In America, presidential elections are held every four years.

( My, bu c tng thng c t chc 4 nm mt ln)


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6. Overbook (v) /ovrbk/: gi ch trc qu nhiu

Vi d

The flight was heavily overbooked.

(My bay c gi ch qu nhiu)

7. Pilot (n) /palt/: phi cng

Vi d

The accident was caused by pilot error.

(Tai nn l do li ca phi cng)

8. Faulty (adj) /flti/: c li

Vi d

The accident was caused by a faulty signal

(Tai nn ny l do li tn hiu)

9. Rumour (n) /rumr/: li n

Vi d

There are widespread rumours of job losses.

(Tin n tht nghip ang lan rng)

10. Incentive (n) /nsentv/: ng lc

Vi d

There is no incentive for people to save fuel.

(Khng c ng lc no ngi ta tit kim nng lc)

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Test 1 [These questions refer to the audio file 212.mp3]

1). Who most likely is the woman?


(A) A city council member
(B) A reporter
(C) A company executive
(D) A housewife

2). Which of the following is true?


(A) The man wants to move his firm.
(B) His firm has been in the city for 50 years.
(C) Other cities have offered lower taxes.
(D) The mayor has refused to lower the tax rate.

3). What can be inferred about the man?


(A) He is using the media to win public sympathy.
(B) He is not serious about moving his firm.
(C) He is optimistic that the city will approve his request.
(D) He wants to run for mayor in the next election.

Test 2 [These questions refer to the audio file 213.mp3]

1). What happened to the woman?


(A) Her flight was delayed.
(B) She forgot her ticket.
(C) She boarded the wrong airplane.
(D) Her luggage was lost.

2). What did the airline do?


(A) Conducted a survey
(B) Canceled the woman's flight
(C) Paid for the woman's luggage
(D) Replaced the plane's pilot

3). What did one passenger complain to the airline about?


(A) The bad quality of the meal
(B) An overbooked flight
(C) Poor scheduling of pilots
(D) Faulty baggage handling

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Bi luyn nghe s 72

Vocabulary [214.mp3]

1. Tournament (n) /trnmnt/: gii u

Vi d

They are waiting for a tennis tournament.

(H ang ch i gii u tennis)

2. Championship (n) /tmpinp/: gii v ch

Vi d

He won a silver medal at the European Championships.

(Anh y ginh huy chng bc ti gii v ch chu u)

3. Softball (n) /sftbl/: tro tng t bng chy


(chi trn sn nh hn, bng to hn)

Vi d

Softball is similar to baseball.

(Softball tng t nh bng chy)

4. Upgrade (v) /pred/: nng cp

Vi d

On the flight back, we were upgraded to business class.

(Trong chuyn kh hi, chng ti c nng cp


ln ngi hng thng gia)

5. Heating (n) /hit/: s nung nng

Vi d

Who turned the heating off?

(Ai tt h thng si th?)


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6. Filter (n) /fltr/: ci lc

Vi d

He smokes cigarettes without filters.

(Anh y ht x g m khng cn n ci tu)

7. Maintenance (n) /mentnns/: bo tri, bo dng

Vi d

The school pays for heating and


the maintenance of the buildings.

(Trng tr tin cho h thng si v bo tr to nh)

8. Bat (n) /bt/: con di

Vi d

Look! There is a bat in your house

(Nhn ka, c con di trong nh bn)

9. Interesting (adj) /ntrst/: th v

Vi d

It would be interesting to know what he really believed.

(Kh th v khi bit iu anh y tin tng)

10. Model (n) /mdl/: mu

Vi d

The latest models will be on display at the motor show.

(Mu mi nht s c trng by


bui gii thiu xe my mi)

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Test 1 [These questions refer to the audio file 215.mp3]

1). What does the man say about the softball team?
(A) It participates in professional tournaments.
(B) It has a championship game on Sunday.
(C) It will play its first game this weekend.
(D) It is a relaxed and noncompetitive team.

2). Why does the woman not want to play?


(A) She has an injury.
(B) She is busy on Sunday.
(C) She does not think she is physically fit.
(D) She does not enjoy playing softball.

3). What does the woman decide to do?


(A) Get into better shape
(B) Participate in the game
(C) Play a different sport
(D) Go and watch the man play

Test 2 [These questions refer to the audio file 216.mp3]

1). What is the purpose of the woman's call?


(A) She wants to upgrade her heating system.
(B) She wants to find out a price.
(C) She wants to sell a product.
(D) She wants to have a filter repaired.

2). What will be different for the next 90 days?


(A) The cost of repair jobs
(B) The cost of some filters
(C) The time required for repairs
(D) The time required for delivering parts

3). What does the man say he will do?


(A) Provide an estimate of cost
(B) Read some information about filters
(C) Have another worker help the woman
(D) Speak with the maintenance staff

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Bi luyn nghe s 73

Vocabulary [217.mp3]

1. Court (n) /krt/: to n

Vi d

She will appear in court tomorrow.

(C y s c mt to vo ngy mai)

2. Map (n) /mp/: bn

Vi d

Can you find Black Hill on the map?

(Bn c tm thy Black Hill trn bn khng?)

3. Sandwich (n) /snwt/: 1 loi bnh mi kp

Vi d

Give me the sandwich please!

(a cho ti ci bnh sandwich vi)

4. Mayonnaise (n) /menez/: xt ma-don-ne

Vi d

Don't forget to buy mayonnaise

(ng qun mua xt ma-don-ne nh)

5. Wheat (n) /wit/: la mi

Vi d

My town is famous for wheat.

(Thnh ph ti ni ting vi la m)
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6. Chip (n) /tp/: khoai ty chin

Vi d

All main courses are served with chips

(Tt c cc ba n u c khoai ty chin)

7. Condiment (n) /kndmnt/: gia v

Vi d

Hot condiments are made from a variety of chili peppers

(Nhng gia v cay c ch bin t nhiu loi t cay)

8. Mustard (n) /mstrd/: mu tt

Vi d

Can you eat mustard?

(Bn c n c mu tt khng?)

9. Inch (n) /nt/: n v o lng

Vi d

1 inch equals 2.54 cm

(1 inch = 2.54 cm)

10. Bag (n) /b/: ci ti xch

Vi d

She opened her bag and took out her comb.

(C y m ti ly ra ci lc)

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Test 1 [These questions refer to the audio file 218.mp3]

1). What are the speakers planning to do?


(A) Use the Internet
(B) Get directions
(C) Sign a contract
(D) Have a meeting

2). How will the woman obtain directions?


(A) By using her computer
(B) By calling the man
(C) By going to Courtside Drive Northeast
(D) By buying a map

3). What does the man suggest?


(A) Making an appointment
(B) Going out to lunch
(C) Delaying one hour
(D) Finding new directions

Test 2 [These questions refer to the audio file 219.mp3]

1). What is the relationship between the speakers?


(A) Waiter-customer
(B) Manager-employee
(C) Salesman-client
(D) Colleague-colleague

2). What is the man going to do?


(A) Buy lunch for his co-workers
(B) Phone for a lunch delivery
(C) Pick up lunch and bring it back to the office
(D) Make sandwiches for lunch

3). What is NOT true of the woman?


(A) She wants to drink iced tea.
(B) She wants mayonnaise on her sandwich
(C) She wants whole wheat bread.
(D) She wants a bag of potato chips.

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KEY & SCRIPT

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Bi luyn nghe s 01

Test 1 [1B - 2D - 3A]

Look at the price of this bread. Three-ninety-nine a loaf? Can you believe it? Last summer it
was only two-seventy-five!

I know. Everything's going up so fast. This coffee has jumped from four dollars to five twenty
five. And eggs went from one eighty nine to three thirty two.

It's not just food either. My electricity bill's soaring, and I read this morning that garbage
collection is going up 15 percent next year. I don't know how I'm going to afford it.

Me either. My salary can't keep up with inflation. Our family's had to cut back on lots of
things. We just got rid of our cable television, and we're going down to one car soon.

Test 2 [1D 2C 3B]

Hey Jessica, Merry Christmas! I haven't seen you since the last company party. What's new in
the sales department?

Hello there Henry. Merry Christmas to you too! I've been busy, mate. I just got back from
Hong Kong, and after the holidays I leave again for Europe. The new XP3000 is selling like hot
cakes. We can't seem to keep enough in stock. How are things in accounting?

We've been hopping too, trying to get all the end-of-the-year sales figures done by next week.
It looks like we're going to beat the industry analysts' fourth-quarter estimates by about 15
percent.

That's wonderful news, of course. But frankly, I could do with a bit of a rest. I hope things
either cool down or we make some new hires. I've hardly had time to do Christmas shopping for
my family! But anyway... cheers!

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Bi luyn nghe s 02

Test 1 [1C 2A 3D]

Good morning, Mr. Wooster. Bill Callahan rang this morning, and he wants to reschedule his
meeting with you from this afternoon to 8 a.m. tomorrow. Also, Ms. Flaxon from the Bermuda
Group faxed a contract proposal. It's on your desk. She'd appreciate a response by Thursday, if
possible.

Morning, Ms. Hobbs. Yes, go ahead and move the Callahan meeting to tomorrow, then ring
Paul Frazier and ask if he has time for a conference call this afternoon, say about 3. If he doesn't,
let's aim for late tomorrow morning.

Very good sir. Also, don't forget you have a noon luncheon today at the Rotary Club.

Thank you. That reminds me, could you please phone Dryden's Dry Cleaners and have them
deliver my blue knit suit by 11:30? I'd like to wear that to lunch.

Test 2 [1A 2C 3D]

OK, Mr. Lancaster. Let me summarize your order. You want two cases of printer ink one
black and one color; 50 reams of copy paper the bright white kind; six cartons of legal
envelopes; and 50 boxes of manila folders. Is that correct?

Yes it is. And can I expect that to arrive within a week? We need it by next Monday.

With standard shipping, it will get there within 7 to 10 business days. If you need it sooner,
we should use expedited shipping. That would cost $30 instead of $15 for standard, but it would
guarantee arrival within 3 to 5 days.

Hmm... well, I guess we'll have to go with the expedited, then. Would it be possible to order
additional items for the same shipping fee?

Sure. You could add up to 25 pounds on your order. But after that, the expedited fee would be
$2 per five pounds.

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Bi luyn nghe s 03

Test 1 [1A 2B 3C]

Good day, how can I help you madam?

I'm afraid I need to return this mobile phone. You see, it doesn't work properly. First of all,
the numbers 5 and 9 stick when I dial. Secondly, the camera won't switch on when I want to take
pictures.

I see. Terribly sorry about that. Our store policy is no refunds, but as long as you have your
receipt, you can exchange the phone for any model of equal or lesser value. And I'll check to
make sure your new phone works properly before you leave the store.

Thank you very much. I'll have a look around then, and decide which one I want. Do you
have any recommendations?

Test 2 [1B 2C 3B]

Yes, I need to book a round-trip, business-class ticket from San Francisco to Beijing, leaving
on the 18th and returning on the 29th.

OK. One minute please. I can book you on Worldwide Airways, leaving at 9 a.m. the 18th,
with a two-hour layover in Seoul, and returning at 2 p.m. the 29th, with a one-hour layover in
Tokyo.

I'd prefer a direct flight. Also, I'd like to depart in the morning both days, if at all possible.

Let me see. I could book a direct flight at 7 a.m. the 29th on Asia Air, and the return flight
from Beijing would be late morning 11 a.m. on the 29th. Would that be all right?

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Test 1 [1B 2D 3C]

Pardon me sir. I need to plug-in my laptop computer. Would you mind if I used the outlet by
your chair?

Not at all, but I'm afraid it doesn't work. I tried it earlier.

Oh, that's a problem. I guess we can't always count on the outlets. After all, this is a coffee
shop, not an office. But it seems all the other outlets are being used.

Why don't you ask at the counter? Maybe they have an extension cord, so you could plug into
an outlet down the hall near the restrooms.

Test 2 [1C 2A 3B]

Hello, Sheila Sarkesian? This is Mark Fredricks with Watson and Williams. You interviewed
with us last week.

Oh yes, Mr. Fredricks. How are you?

I'm doing well. I'm phoning to tell you that you're a finalist for the position, and we'd like you
to come in for a second interview on Wednesday or Thursday.

Wednesday works great. What time should I be there?

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Test 1 [1D 2B 3B]

Wanda, something personal's come up, and I need to rearrange my schedule for Wednesday.
Could you please call Jim Haskell and move our Wednesday morning meeting to 8 a.m.
Thursday?

Sure. Eight Thursday with Mr. Haskell. What about your Wednesday afternoon conference
call with Ms. Witherspoon and Mr. Dirks?

Oh yes. See if you can push that forward to one o'clock Tuesday. If you can, reschedule any
current Tuesday afternoon meetings to next week.

OK. One on Tuesday. I'll see what I can do, and I'll let you know in a few minutes.

Test 2 [1C 2A 3A]

Where are you going?

London. How about you?

New York first, then Atlanta and Chicago. I've got meetings in each city the next three days.

Wow, that's a tight schedule. I'm going to hook up with friends and relax for a couple of
weeks. I don't want to even think about work for awhile.

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Test 1 [1A 2B 3A]

I just feel exhausted lately, like I can't get enough sleep. And I seem to have a constant
headache. How about you?

I fell and hurt my wrist a couple of days ago. I thought it was just a sprain, but it still throbs
and it hurts when I use the keyboard, so I thought I'd better get it checked out.

Yes, that's a good idea. You can't be too careful when it comes to your health.

Ms. Westerman

Oh that's me. Nice talking with you. Good luck.

Test 2 [1D 2C 3B]

Hello, Ellison residence, Linda speaking.

Linda, this is Paul McCarthy from Technocratic. We've reviewed your resume, and decided
we'd like you to join our team. Congratulations! Could you start next week at 8 a.m. Monday?

Thank you! That's great! Yes, Monday at 8 would be fine.

OK, super. Before you begin, we need you to fill out some additional paperwork. Is there a
day this week that you could come in for an hour or two?

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Test 1 [1B 2C 3A]

Hi Selynn. What are you working on?

Oh hi Peter. I'm trying to finish my presentation for tomorrow's meeting. I'm way behind.

I worked late yesterday finishing mine. Is there anything I can do to help you?

Thanks, but not right now. I'll let you know if I need anything later.

Test 2 [1A 2D 3B]

Hello, Crusty Catering. How may I help you today?

Yes, I'm with the Colbert Corporation. We're having a company party next Friday, and I need
to arrange for all the food and drinks.

OK. How many people do you expect to entertain? And will it be an indoor or outdoor affair?

About 100 employees will be there. And we'll hold it indoors in one of our large conference
rooms.

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Test 1 [1C 2D 3A]

Hey, Cindy. How are you doing with your new business?

Hey, Greg. It's going well. I signed up two new clients last week, and now I have five total.

Wow, five already. That's great! How do you like being self-employed?

Oh it's wonderful. I can work from home, and even from the coffee shop. And I can set my
own hours. I did a conference call last week while I was wearing my night gown and bathrobe.

Test 2 [1B 2A 3D]

Hello, XYZ Accounting? Could I speak to Craig Robinson please?

Mr. Robinson's in a meeting right now. Can I put you through to his voice mail?

No thanks. I'll try back later. I just have a couple of quick questions about deductions for my
tax return.

Oh, maybe another accountant could help you. I think Gina Bowers could answer your
questions. Yes, she's in. Hold on a second; I'll transfer you.

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Test 1 [1C 2C 3B]

Excuse me. I'm afraid I'm a bit lost. I'm looking for the library.

The library? Let's see. The best way to get there is to go back to this street in front of the store
and turn left. Go two intersections, then take a right onto 72nd Street.

A right at 72nd?

Yes. The next stoplight will be Williams street. Turn left, and you'll see the library a half
block down on the left-hand side.

Test 2 [1A 2A 3A]

Honey, we need to cut our expenses. I think we should refinance our mortgage. I heard an ad
on the radio today. It said that the interest rate right now is only 5 percent.

Hmm... That's a good idea. What's our mortgage payment now, about $300 a month?

Yes. I called the phone number on the radio ad. The gentleman said we could lower our
payment to about $200 a month if we refinance soon.

Let's make an appointment with the mortgage company. We sure could use an extra hundred
bucks each month.

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Test 1 [1B 2C 3B]

Oh no. The phone company dropped my call again, right in the middle of the conversation!
I'm fed up with Z-Mobile!

I use Rewired. I hardly ever get dropped, and long distance calls in the US and Canada are
free. Plus, I can choose four friends to talk with each month as long as I like.

Really? You get unlimited minutes with four people? How much do you pay each month?

I pay a flat fee of $70 for up to 700 minutes, but you can choose pay-as-you go plans too. I
really like Rewired. You should check it out.

Test 2 [1A 2D 3C]

Hey Mark, what's the policy for vacation requests? I'd like to take time off in July, when the
kids are out of school.

You and everybody else. You've got to submit a form to Human Resources. It's first come,
first serve, based on seniority.

I see. My chances wouldn't be very good then, would they? Maybe I should try for February,
when the kids have mid-winter break.

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Test 1 [1C 2B 3A]

Yes, I need a round-trip, first-class ticket to Seoul, leaving on the 13th and returning on the
20th.

Yes sir. Let's see... we have two flights on the 13th. The first is non-stop and leaves at 7 a.m.
The second leaves at 11 a.m. with a two-hour layover in Tokyo. And for the return flight on the
20th, the non-stop leaves at 8 a.m., and the layover flight leaves at noon.

I'd prefer the non-stop, if it's not much more expensive.

The non-stop is $500; and the flight with the Tokyo layover is $475.

Test 2 [1D 2B 3C]

So, the 20th won't work for you. How about something the following week?

That would be the week of the 23rd. Let's see... I have time on Monday afternoon and
Wednesday morning. Does either of those work for you?

Monday doesn't; I'll be out of town. Wednesday, later in the morning would. Say, 11:30?

OK, 11:30 Wednesday. Where?

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Test 1 [1D 2C 3B]

I don't know. I think I like the JZ computer better. What do you think?

Well, the JZ does have more memory, and it has a lot of extra features. But I think we get
more for our money with the Zell.

Yeah, the Zell is a lot cheaper. JZ and Zell are both good brands, so I'm OK with either one.
It's your call.

Test 2 [1C 2A 3D]

Yes, I had a problem with one of your agents yesterday. She was terribly rude to me.

I'm sorry to hear that. What happened?

First, she seemed to ignore me, even though I was standing right in front of her counter. I

stood there for five minutes before she spoke to me. Then, when I told her my toaster didn't work
and I wanted my money back, she said, "sorry, all sales are final" and walked away.

Oh dear, that is a problem! Rest assured, that's not typical of our service. Now, if I could
please get a little more information, I'll resolve this promptly for you.

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Test 1 [1C 2A 3B]

Could I see a dessert menu please?

Here you are. I recommend the blackberry cobbler. It's made from scratch every day.

Oh, that sounds luscious! But this chocolate mousse looks good too. This is a tough call.

If you like, I could bring you a dessert platter and you could try a bite of each before you
choose.

Test 2 [1C 2D 3A]

Colleen! The copy machine is down again.

What's the problem this time? Let's see. It has paper. It's not jammed. It has enough ink. Oh, it
needs new toner.

Great. I have to make 20 copies of this report for a 1 p.m. presentation! Should I use the one
on the fourth floor?

No, this won't take long to fix. Go to the supply room, and the toner is in the bottom left-hand
cupboard.

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Test 1 [1D 2B 3D]

Hello Megan? This is Corey.

Hi Corey. How are you?

I'm fine, but Jack is sick. He's got a sore throat and a cough and he's staying home from
school. So he can't make his piano lesson today.

I understand. Let's see if we can make it up later in the week.

Test 2 [1C 2A 3B]

Hello? Yes, I'm trying to reach John McKay.

I'm sorry. Mr. McKay no longer works here. Is there someone else who can help you?

I don't know. Mr. McKay filed my tax return last year, and I need to ask him a couple of
questions about it.

OK. Lloyd Simpson has taken over John's clients. I'll transfer you, but Mr. Simpson's direct
line is 4351, in case we get disconnected.

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Test 1 [1A 2C 3B]

Well, Ms. Gantz, your resume is certainly impressive, and I see you have a lot of experience
in the electronics field. Now I'd like to ask you a few questions. First, why do you want to join
our firm?

Eldridge Electronics is one of the most well-respected companies in the industry. Not only for
the quality of your products, but for the way employees are treated. Eldridge offers an
opportunity to challenge myself, and to be fairly rewarded for doing so.

I see. And does your current employer know that you are in the market for a new position?

Not explicitly, but my manager understands that I've been there six years now, and I've
basically reached the top of the ladder in terms of what I can do with them. In fact, he recently
joked that he'd better find a way to keep me busy or else he'd lose me.

Test 2 [1B 2B 3C]

Hello, Sue? This is Damon Guenther. My plane had an electrical problem, so my flight from
Munich was delayed and I missed my connecting flight here in Chicago. The earliest flight I can
catch leaves at 4:30 and arrives in Denver at 7, so I'm going to miss the presentation at 3 today.

I'm sorry to hear that, Damon. Unfortunately, we can't reschedule the presentation, because
Sam Hawthorn has come from Boston to give it, and he has to return tonight. But I'd really like
you to see it.

I know. Is there any way you could set it up as a videoconference? That way, I could stay in
Chicago and participate online.

That's a good idea. I'll try. Let me talk with our technical support crew, and I'll get back to
you soon. Meanwhile, go ahead and book the 4:30 flight. In a worst-case, we'll videotape the
presentation and you can watch it tonight after you arrive.

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Test 1 [1B 2C 3A]

Hi Selynn. What are you working on?

Oh hi Peter. I'm trying to finish my presentation for tomorrow's meeting. I'm way behind.

I worked late yesterday finishing mine. Is there anything I can do to help you?

Thanks, but not right now. I'll let you know if I need anything later.

Test 2 [1C 2D 3A]

Hey, Cindy. How are you doing with your new business?

Hey, Greg. It's going well. I signed up two new clients last week, and now I have five total.

Wow, five already. That's great! How do you like being self-employed?

Oh it's wonderful. I can work from home, and even from the coffee shop. And I can set my
own hours. I did a conference call last week while I was wearing my night gown and bathrobe.

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Test 1 [1B 2A 3D]

Hello, XYZ Accounting? Could I speak to Craig Robinson please?

Mr. Robinson's in a meeting right now. Can I put you through to his voice mail?

No thanks. I'll try back later. I just have a couple of quick questions about deductions for my
tax return.

Oh, maybe another accountant could help you. I think Gina Bowers could answer your
questions. Yes, she's in. Hold on a second; I'll transfer you.

Test 2 [1B 2D 3D]

Congratulations, Gino! Or should I say, "Vice President Martenelli?"

(chuckles) Not yet, Marie. It doesn't take effect until next month. I am excited about the new
opportunity though. And a little scared too, to tell you the truth. It's more money, but also a LOT
more responsibility. I'm not sure I'm ready for this.

Sure you are. And you're going to do just great! After all, Ms. Robertson wouldn't have
chosen you if she didn't think you were well-qualified. You've earned your new position, so
relax. I'm proud of you!

Thanks, Marie. Actually, I am going to relax for a while. I'm taking some vacation time and
going to Mexico for a week before I start.

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Test 1 [1B 2A 3A]

Hello, my name is Sarah Simmons, and I'd like to cancel my cable-TV service please.

Certainly, Ms. Simmons. Could I ask the reason why you're canceling?

It's just too expensive right now, and there are so many channels that we never watch. We're
finding it's not a good value for our money.

I understand, maam. I see that you have our premium package. Have you considered trying a
different package, such as cable basic or basic-plus? These cost less, and also give you fewer
channels.

We've considered it, but we can't afford even basic cable right now. You see, my husband was
just laid-off. So I'm afraid we'll need to cancel all cable for the time being.

Test 2 [1C 2D 3A]

Hey Samuel, have you heard the news about Nathan Richmond? He's going to go over to the
Herald. They're giving him his own column.

Really? Well, good for him, but I'm sorry we're losing him. He's a great reporter, and I'll miss
his stupid jokes around the newsroom. How long has he been with us, about 50 years?

(chuckles). Only about 10 I think, but it does seem longer. He's kind of an institution at this
paper. Word is that he asked the publisher, Mr. Frankel, for a column last year, but he was turned
down.

What a shame. If anyone deserves his own column, it's Nathan Richmond. He's paid his dues,
covering city politics all these years. I wonder who'll cover that beat now. Have you heard,
Carla?

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Test 1 [1B 2B 3D]

Hello, Mighty Maids. Theresa Blanding speaking.

Yes Ms. Blanding, My name is Tony Dodd, I have a complaint about your service. I used
Mighty Maids yesterday, and the woman who cleaned my home Nora, is her name did not
do a very good job. I asked her to scrub the bathroom floors, but when she finished, they looked
no cleaner than before she started. I also asked her to clean the oven and do some laundry. She
did neither. I'm very disappointed, and I'd like my money back.

I'm terribly sorry to hear that, Mr. Dodd. Believe me, this is not typical of Mighty Maids
service. Unfortunately, I cannot refund your money. However, what I can do is send a different
person out tomorrow, who will clean your house this time free of charge. We'd like another
chance to prove that yesterday was an aberration. Would that be OK?

Yes, I suppose. But if the cleaner is not good tomorrow, I will not use your service again, and
I'll tell everyone I know to avoid Mighty Maids.

Test 2 [1C 2A 3C]

This flat-screen TV looks like a pretty good deal. It's on sale for $399. What do you think?

That's a good price, but we should compare before we buy. I saw an ad where Video Plus
promises to match any competitor's offer. And TVs might be cheaper there anyway. I think we
ought to look in at least two stores before we get anything.

Yeah, we could, but when you figure in the cost of time and gas getting to another store, it
might end up being cheaper just to buy it here right now. What if we go to Video Plus and it's not
any cheaper, but they just match the price?

Yeah, I see your point, but I'd feel better if we could compare anyway. If the TV is only $300
at the other store, then it's worth the time and gas to go there. How about if I call Video Plus and
ask them?

All right, that's a good idea. While you're doing that, I'm going to check out MP-4s.

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Test 1 [1A 2C 3B]

All our diamonds are the highest quality, sir. Our manager hand-picks them himself. Your
wife is sure to love them!

They all look pretty, but I'm not sure which kind of ring she'll like. There are so many to
choose from!

Might I suggest shopping by price range, then. If you tell me your budget, I can suggest a
smaller range of options, and I'm sure you'll find something to your liking. Also, we offer a full
money-back guarantee, so if your wife doesn't like it or wants to exchange, it's no problem.

Oh OK, that sounds reasonable. Well, let's see. I was hoping to spend no more than $400,
though I might be willing to go a little higher if I find a ring that really looks good.

Test 2 [1A 2C 3B]

Wow, everything looks so good! I'm not sure what to order.

Have anything you like. It's on the company. Personally, I recommend the lobster. It's fresh
from Maine the best in town. But the steaks are also quite good. They use only grass-fed
Angus cows. And for dessert, you've got to try the New York Cheesecake!

Well thank you. That all sounds delicious. I think I'll have the lobster and a bowl of clam
chowder. How about you?

I'm going to try a T-bone steak and a Caesar salad. Now, what type of wine do you fancy?

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Test 1 [1A 2C 3D]

Hello, Howard. How's your new building coming along?

Pretty well. I'm waiting for the painters to finish so I can install carpets. They still have three
more apartments to paint. I'm hoping they'll finish soon, because I have the units rented, but I
can't let tenants move in until the carpets are down.

Have you rented all eight of the apartments?

No, not yet. I have six of them rented, and I'm advertising for the last two in the Post- News.

Test 2 [1C 2B 3D]

Yes, is this Phyllis Wheatley? This is Simon from Dr. Morgan's office. I'm calling to remind
you that you have an appointment for a physical exam on Tuesday at 10 a.m.

Oh, thank you for calling. I completely forgot, and now I can't make it. Sorry. Can I
reschedule?

Sure. We have openings at 8 Wednesday morning or 4 Wednesday afternoon, then on


Thursday at 11 a.m., and Friday in the afternoon: either 1 or 3.

Let's see. I'll be out of town Tuesday and Wednesday, then I have meetings all day Thursday.
OK, so put me down for Friday at 3. I promise I won't forget. Sorry again.

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Test 1 [1A 2B 3C]

Paul, do you have a minute? I'm trying to book a venue for our annual conference, and I need
your input.

Sure, Tanya. What are the choices?

Well, we could use the convention center, which is very nice, but also quite expensive. The
exhibition hall has a lower price, and it's more convenient, but its facilities are not as nice.

Hmm. Why don't you call the convention center and see if they'll come down? If they do, go
with them, and if they don't, go with the exhibition hall.

That's a good idea. Thank you, Paul. Well, I'd better get right on it. I have to decide by Friday.

Test 2 [1A 2B 3C]

Hi Thomas! I haven't seen you in awhile.

Hey Debbie. Yes, it has been a long time. How's Gabe doing? I heard he got a promotion at
the Business News.

Yes, he's going to be the special-sections editor. It's a great opportunity for him, and we can
really use the extra money.

Tell him congratulations for me. We should get together for dinner sometime soon and catch
up.

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Test 1 [1B 2C 3D]

Good morning. Welcome to Boston. Are you here for the management convention?

Yes, I am. Where do I go to check in?

The registration tables are on the left side of the room. After you register, go to the tables on
the right for a schedule of seminars and more information about convention activities. There's
free coffee and donuts in the foyer.

Thank you. Before I start, I need to use the restroom.

Test 2 [1C 2B 3B]

Jordan, I can't get this new printer to work. Do you have a minute?

Sure, Mandy. What's the matter?

I pressed the print button on the computer, but nothing happens. I checked; and the printer's
plugged in. Can you check it out?

Let me see. Oh, here's the problem. The driver for the printer hasn't been installed on your
computer. You need to use the CD-ROM that came with the printer to install the driver. After
you put the CD-ROM in, just follow the instructions on the screen.

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Test 1 [1B 2D 3C]

Hello? This is Martha Hadley at 274 Bagley Boulevard. I'm having trouble with my cable TV,
and I need someone to come to my home and fix it. This is the third time I've called!

Oh, I'm terribly sorry maam. What seems to be the trouble?

There's a loose connection with the main cable wire into my home, so none of my cable
channels come in clearly. They're all fuzzy. I've already told you that! I called three days ago,
and you said you'd come out the next day. I waited all day, but nobody came!

My apologies, Ms. Hadley. I can assure you we will have someone there tomorrow morning
at 8 a.m. sharp.

Test 2 [1C 2B 3A]

Hi, I'm Darryl Johnson with Tri-Core Industries.

Marcia Watson, Balfour Inc. Pleased to meet you. How are you enjoying the presentations so
far?

Oh they're wonderful. The speakers are really well-prepared, and the visual aides are great.
I'm learning so much. What do you think?

I agree, though I wish there were more sessions on niche marketing. That's my specialty.

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Test 1 [1A 2C 3B]

Excuse me. Do you know if I can catch the 325 express at this stop?

No, only the regular 325. You can catch the express on Fifth Street. Go up to the intersection,
turn right, then take the first left onto Fifth. The stop will be on your right.

Thank you. Would you happen to know how often the 325 express runs?

Every 20 minutes, I believe. It's 3:10 now, so if you hustle you can catch the next one.

Test 2 [1C 2B 3D]

Morning, Melissa. Where are you off to so early on a Saturday?

There's a huge sale today at CostLess. Most items are at least 50 percent off. The store doesn't
open until 9, but I need to get in line.

Well, you'd better bring a book or a laptop with you; it's going to be a long wait. Those
CostLess sales are always crazy. Good luck fighting the mob!

Oh I don't mind. I have some knitting to keep me busy, and it's worth it to get half off a new
TV. Have a good day!

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Test 1 [1A 2C 3B]

I'll take two. Here you are.

Do you have any smaller bills? I'm afraid I don't have change for a hundred.

I'm sorry, I don't. And I don't have my checkbook with me either. Do you accept credit cards?

No, only cash and check. There's an ATM machine in the bank across the street.

Test 2 [1B 2A 3D]

Hey Bill, do you have any change? I need some quarters for the vending machine.

Another healthy lunch today, eh Paula? Let me see, I can change a dollar. Here you are.

Thanks. I'm working on the Pratt Project. It's due this week, and I don't have time to get out
for lunch. Oh no, I need two more quarters.

Why don't you ask Theresa? She'll be back soon.

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Test 1 [1A 2C 3B]

Hello Mary, this is Ted. My flight just landed. I thought you had arranged for someone to
meet me here and take me to the hotel.

I did! Wasn't there someone there holding a sign with your name on it?

No there wasn't. I've claimed my luggage, and now I'm not sure what to do.

OK, hold tight and I'll get somebody there as soon as possible. Sorry for the inconvenience.

Test 2 [1C 2A 3D]

Enormous Corporation. Mandy Giles speaking.

Hello. My name is Martin Holt, and I'm calling regarding the newspaper advertisement for a
regional manager.

Yes, Mr. Holt. You'll need to speak to Walter Jennings. He's handling interviews for that
position, but he's in a meeting this morning. I'll put you through to his voice mail.

Thank you. By the way, do you know what time Mr. Jennings will be out of his meeting? I
want to make sure I'm available for his call.

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Test 1 [1A 2B 3D]

Hello, Stephen Schwartz? This is Terry at Dr. Driller's office, reminding you that you have an
appointment at 8:30 tomorrow for a teeth cleaning.

Thanks for calling. Actually, I have a bad cold, and I don't think I'll be able to make it. Could
we reschedule for next week? Say, Monday or Thursday morning?

Next week we have openings at 8 and 10:30 on Monday, and 9, 10, and 11:30 on Thursday.

Let's do 8 Monday oh no, wait, I have a meeting that day. Let's make it 10 o'clock
Thursday.

Test 2 [1D 2A 6D]

Hello? Yes, I'd like an order to be delivered.

Certainly. Our specials today are a large pepperoni and onions for $12, and a medium
Canadian Bacon and pineapple for $9.

I think I'll have a large barbeque chicken and green peppers with extra cheese. And I'd like a
side order of salad with a medium Sprite.

OK, that's one large chicken-green pepper pie extra cheese, with a salad and Sprite. And
where are we taking that to today?

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Test 1 [1D 2B 3A]

Here's your withdrawal receipt. How would you like your bills? Are 20s OK?

Could I get three 20s, three 10s, a five and five ones?

Sure. Is there anything else I can help you with today?

No thank you.

Test 2 [1C 2B 3D]

Hello, I need to make a service appointment for my 2006 Toyashi Camelot. It doesn't shift
smoothly. When shift from second to drive, the engine stalls for a minute before it kicks in.

OK, we'll need to take a look at that. I have openings Tuesday morning at 9, Wednesday at
11, Thursday at 8 and 10, and Friday at noon and 2.

Let me see...Wednesday and Friday won't work. Tuesday's good. Wait, Thursday's better.
Let's do the 8 o'clock.

Right. Eight on Thursday. What's your name?

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Test 1 [1B 2A 3C]

Your total comes to $53.69. Do you have one of our "preferred shopper" cards?

Oh yes, thank you. I almost forgot. Here you are.

OK, with this your new total is $44.33. Will that be cash, check or credit?

Visa.

All right. Please swipe it through the slot there.

Test 2 [1B 2D 3C]

In addition to two weeks' paid vacation, we allow for six annual sick days, and one personal
day off each year.

Are the sick days "use them or lose them?"

Yes. They do not carry over. You must use all six in one year. The same with the personal
day. Any more questions I can answer?

Not right now, but I might after I look through some of this material.

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Test 1 [1B 2C 3B]

This is a very nice car. The suggested retail price is $14,825.

Yes, it is nice. But that's a bit over my budget. We were hoping to spend about $12,000.

Let me talk to my manager for a minute. I'll be right back. (Pause). I've got good news! My
manager says we can lower the price to $13,995. Could you stretch your budget a little for such a
great car?

I don't know. If it were $13,000, I might be able to.

Test 2 [1A 2B 3D]

Hi. I bought this clock radio here, but the alarm doesn't work. I need to get it fixed. Here's the
receipt.

We can fix it for you. Hmm, looks like the timing button is stuck. That'll run about $15.

Fifteen dollars?! But I thought you said you'd fix it for free.

We do while it's under warranty. But this warranty was for 14 days. I'm afraid it's run out.

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Test 1 [1C 2A 3B]

John, do you have two tens for a twenty?

I have a ten and two fives. Will that work?

Yes, thank you. I'm taking my car for an emissions inspection during lunch hour, and they
always want the exact amount.

I know, that's annoying. I took my car for an emissions inspection last year, and all I had was
a twenty. I had to walk to a bank machine and come back!

Test 2 [1A 2D 3B]

Hello, Mr. Santos? This is Brenda Carlisle.

Yes, Brenda. Have you thought about our offer?

Yes I have. And I accept. I'd love to work for Nano Tech Industries.

Wonderful. We're glad to have you aboard. Now, before you begin, there are some paperwork
details to be taken care of.

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Test 1 [1C 2B 3A]

Now let's check on Tri-County weather. Sandy, is this rain ever going to stop?

Yes Paul, it is. We expect it to slow to light drizzle by tomorrow morning, followed by a
partly cloudy afternoon. And Wednesday and Thursday are shaping up to be partly sunny.

That's great! Will the sun stick around for the weekend?

It probably will. As we look at the weather map, we can see this low-pressure front moving
our way is pushing out the clouds, bringing sunshine and warmer temperatures.

Test 2 [1A 2C 3D]

Next on the agenda is a financial report. Simon.

Well, this was a good quarter for us. As you can see if I can just get this slide to work, ah
there it is our revenues exceeded expenditures by about $10,000. Much of that was due to
holiday sales. As this chart shows, this holiday season was about 10 percent better than last
year's.

That's certainly good news. So how do we stand overall?

Well, despite this quarter we're still in the red, but we've closed the gap considerably. Here's
what it looks like. We have $100,000 in credits against $120,000 in debits.

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Test 1 [1B 2B 3C]

That was better than I expected. The service was a little slow, but the salad was huge, and my
chicken was excellent! What did you think?

My steak was a little too rare, but the soup was very good. I agree the service was slow, but
they were busy tonight.

Yeah, I'm just happy we could get Friday reservations on such short notice.

Yes. And the evening's still young. So....?

Test 2 [1A 2D 3D]

Hi. I'm Patricia Pepper with Marmalade Inc.

Hello. Sean Alexander, Lincoln Tech.

Lincoln Tech? You've certainly come a long way. What do you think so far?

It's been worth it. I'm learning so many new marketing strategies, and I'm meeting all kinds of
interesting people like you. So what do you do with Marmalade?

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Test 1 [1B 2D 3A]

Morning, Sally. Did you have a good weekend?

Yes, I did. On Saturday we went hiking at Trout Lake, and yesterday we saw Titanium Man.

Oh I've seen that. Isn't it great? The action scenes were awesome! And I think Richard
Crowley Jr. should win the Oscar for best actor!

Yeah, Crowley Jr. was superb. But I thought the movie was so-so. It was too long, and wasn't
as suspenseful as I thought.

Test 2 [1D 2A 3B]

Jenna, new briefcase? It looks sharp. Matches your outfit.

Thanks! I got it at a garage sale Saturday. It was only $3.

Three dollars? Gee, you can't beat that. I bought a bike at a garage sale last year for $25. I ride
it all the time.

That's awesome. If I had time, I'd do all my shopping at garage sales.

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Test 1 [1C 2D 3D]

Mr. Carlson, Johnny Chow called this morning. He wants to know if you're satisfied with the
terms outlined in the fax he sent yesterday. He also said he'll need you to sign the memorandum
by Wednesday.

Oh, that's right. He wants to get a press release out before the weekend. Would you please e-
mail him today and let him know we have the fax?

Sure. Should I tell him you'll sign the memo as well?

No, not quite yet. I need to have the marketing team review it first. I'll give marketing a
deadline of Tuesday, so if everything looks good, tell Mr. Chow we can get the memo to him by
Thursday morning.

Test 2 [1C 2A 3A]

Maryanne, is that you? I haven't seen you since the company dinner last spring. Are you still
in the accounts department in the McClure Building?

Preston, it's good to see you again! I've been away most of the summer, doing professional
development training. The company sent me to Ohio to learn about database programming so
that I can transform our current accounting procedures.

Really? That sounds great. I'm hoping to take a sabbatical too next year too... in Florida.
Would you mind if I asked you some questions about your experience this summer?

Not at all. Let's do lunch, and you can fill me in on everything that I missed while I was

away. It looks like the fifteenth floor has been renovated.

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Test 1 [1A 2A 3A]

Adam, I've just heard back from Gloria, Jason and Tom. They can all meet you on Thursday
at 4 p.m. but Wilma can't make it that day.

Well, we can't hold the meeting without Wilma. She's the chief funder for this training
project. How about next Monday at 1 p.m. or Wednesday morning at 9? Do either of those work?

Well, most of them can make those times, but Gloria trains new apprentices each morning
until 12:30.

All right. Let's set it for noon next Tuesday. Jason and Tom can use the first half hour to
explain our organization's history, goals and past accomplishments to Wilma. When Gloria joins
us, we can go over the objectives for this new project.

Test 2 [1A 2B 3B]

Jim, we've got a problem with this weekend's computer fair. I just got off the phone with the
event coordinator, and she said there are going to be an extra twenty exhibitors. We're going to
need twenty extra booths.

Well, usually this wouldn't be a problem, because we have 150 booths at the exhibition hall,
and the computer fair booked 125 booths. But fifteen of them don't have electricity right now.

I see. Well, we still have three days 'til the weekend. Do you think you could rig up some
tables with stand-alone displays behind them? That way we could set them up near the outlets.

I don't know. Tables and folding dividers are easier to get at this stage than booths. But I'll see
what I can do.

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Test 1 [1A 2C 3D]

Greg, it's finally happened. Pedro's wife Ida just completed her doctorate, and she's been
offered a teaching position out west. She's going to start teaching in winter term.

Well, I'm sorry to hear that Pedro will be leaving us. He's one of the best network
administrators we've ever had.

Yes, I enjoyed working with him. He's given standard two weeks' notice, but he has offered to
stay on longer while we look for a replacement.

Okay, that's good to know. Let's advertise right away. If Pedro is willing to stay until Ida
starts her new job, then he could spend the next two months training the new person. That way
when Pedro goes, all his expertise with our system won't be lost.

Test 2 [1A 2C 3A]

Hey, Travis, I like your big-screen TV. Where did you get it?

I bought it at TV town. It cost $599.

Really? That's a good price, but Video Vault has the same brand on sale right now for $499.

Really?! Shoot, I could have saved $100. That's too bad. I should have shopped more
carefully.

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Test 1 [1B 2D 3C]

Yes, I'd like to make a reservation for three nights and four days, please, from the 21st
through the 24th.

All right. Single or double occupancy? And would you like a regular room or a suite?

A regular double please. And would it be possible to get one with an ocean view?

I'm afraid all our regular double view rooms are booked for those dates. We do have one
double view suite available. Those cost $50 a night more than regular rooms.

Test 2 [1B 2D 3A]

What did you think? Was it as good as advertised?

Yeah, I thought so. Dan Brown was fantastic; he's such a superb actor! And I thought the
cinematography was breath-taking! How about you?

It was beautifully filmed, all right, and Brown is the best at what he does. But overall I was
rather disappointed. The plot was kind of thin. Overall, I don't think the film lived up to its hype.

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Test 1 [1A 2D 3A]

That's a fair price. The problem is, my hours were just cut back at my job, and I really can't
afford it right now, even though it's a good deal. I guess I'll look for something cheaper.

You could, but you like this vehicle, right? Tell you what. If I could get the price down
another $500, would that be affordable for you?

$500? Well, that would certainly help. If you could get it down another $1,000, I'd definitely
buy it.

OK, I need to talk with my manager. Please wait here a few moments. Would you like any
coffee or tea?

Test 2 [1B 2C 3B]

So, should we spend three days in Brisbane and four in Cairns?

Hmm... I'm not sure. There's so much to do in both those cities. Is it possible to stay a little
longer in each one?

I suppose we could. That would cut into our time for Sydney though. We do need to be back
by the 21st.

I know. Why don't we sacrifice some time in Sydney? Brisbane and Cairns are both so
beautiful!

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Test 1 [1A 2B 3C]

Hi. I need the number for the Bank of Asia located in Newfoundland.

Do you know the address? My computer lists 4 branches there.

I'm not sure exactly, but I believe it's on Rose Street. And, could you also connect me please?

Certainly. That number is 209-555-7825. Hold a moment please while I put you through.
Thanks for using directory assistance, and have a great day.

Test 2 [1C 2B 3D]

Do you know where Tanya is? I've been phoning her and sending e-mails for the past hour.
She's not at her desk.

She had to go to the downtown office to clear up a problem. Apparently, they sent us the
wrong invoices.

Well, I have some good news. We have a new advertising client, and I want Tanya to be in
charge of their account.

That's great news! You should call her on her cell phone. I'm sure she'd rather hear the news
from you than read it in an e-mail.

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Test 1 [1C 2B 3A]

I thought the storage room was supposed to be ready today. It's getting hard to work in the
office with all of these boxes.

Actually, it was finished yesterday, but the painters said it will take two days to dry.

Well, that's going to present a problem. There's another shipment of supplies arriving this
afternoon.

Let's move some of the boxes into the conference room. It's not being used until next
Thursday.

Test 2 [1C 2B 3A]

Hello, I need to send this package to Japan as soon as possible. It's very important.

All right. We can send it by express mail. That will give you a tracking number to follow.

Also, there's some electronic equipment inside that is quite fragile.

Would you like to insure the contents? It's only a few dollars more.

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Test 1 [1B 2D 2D]

Hello, I transferred money between my accounts online, but it doesn't appear that it's gone
through.

When did you make the transaction?

Last week, on Friday evening. I have the confirmation number if you need it.

That's okay. The money should be in your account by this afternoon. Since the banks don't
operate on weekends, these don't get processed until the following Monday.

Test 2 [1B 2C 3A]

Barbara, did the wire transfer from Seoul come through yet?

Let's see. Yes, it came through yesterday. After paying the bank's wire fee, it totaled $1,750.

What? The original wire was for $2,000. That bank fee is too high!

I agree, it is. I'll shop around today and see if I can find a bank that charges a lower one.

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Test 1 [1A 2D 3C]

Hi Skyler. I haven't seen you in awhile. How's your business doing?

Hey Mandy. It's doing well, but it's tougher than I thought being self-employed. I have to
record all my expenses, and do my own sales and marketing. How are things going at the office?
I heard Richard got promoted to marketing director.

Yeah, and he's doing a great job. Otherwise things are pretty much the same. We miss you;
you should come by for lunch sometime.

That's a good idea! I'm pretty busy, but I'll try to drop in sometime next week.

Test 2 [1B 2B 3D]

So Robin, are you ready to meet with our new clients on Friday?

Actually, Ben, I'm not. Mr. Evans asked me to help Rebecca with a rush order yesterday, so
I'm behind on my presentation.

Uh oh. I'll see if I can reschedule for Monday. Would that give you enough time to finish?

Yes it would. I'll work all day Friday on it, then over the weekend if I need to. Don't worry,
I'll be ready by Monday. Thanks.

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Test 1 [1C 2B 3C]

Michael, I can't accept this invoice from the Office Place store. Didn't you see the memo last
week? We are using Office Essentials now instead of Office Place.

Really? No, I didn't see the memo. I was in Miami, and when I got back on Monday I was
swamped with work. It must be on my desk somewhere.

OK. Is it too late to cancel the order with Office Place? If so, great. If not, I'll explain the
situation to accounting.

Thanks, Darlene. I'll check it out.

Test 2 [1A 2C 3B]

Hi Jan. Do we enough participants for the research panel yet?

No, we need three more. We're looking through our data base and phoning people who meet
the criteria. But so far either they don't qualify or aren't available to participate for two hours. We
need one low-income woman, one middle-class business man, and one high- income home
owner of either gender.

How about posting an online advertisement? That usually attracts lots of responses.

Yes. If we haven't found three more participants by noon, I'll do that. We should have the
panel filled by this evening.

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Test 1 [1A 2B 3C]

Kelly, do you think you'd be able to trade shifts with me? You work my Friday shift, and I'll
work your Monday shift?

Sorry Frank, I can't do that this week. It's too short a notice; I already have plans. Have you
checked with Tim? He was saying that he needs extra hours.

Yes I have. In fact, I've checked with everyone else. You're my last hope.

If you can wait, I can trade with you next Friday no problem.

Test 2 [1D 2C 3B]

Diego, have we received a fax from Chris at Complex Computers yet?

We did, but it came through blurry. I called, and they said they were having problems with
their fax machine. They're trying to fix it.

Mr. Ramon needs to review that document as soon as possible. It's the new service contract
for our office PCs.

I'll phone Chris and see how they're doing. If the machine's still down, I'll have him scan and
e-mail it instead. Either way, I'll run it Mr. Ramon's office as soon as it arrives.

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Test 1 [1C 2B 3A]

Hey Steve, who's in charge of inventory?

That's Selena, but she's off this week. So you'll need to talk with her assistant, Matt. He's at
lunch right now. If you need something immediately, ask Dana in accounting.

That's OK, it's not urgent. Do you happen to know Matt's extension?

Let's see...it's 692.

Test 2 [1B 2A 3C]

Hi Marge. This is Sam. Look, I'm on my way to the airport. Could you do something for me?
I forgot a file on my desk. I need you to send it overnight delivery to the Concorde Hotel in New
York.

OK, but I'm busy this afternoon preparing for a presentation. I'll get Cindy to do it.

Thanks, that would be great. I need one other thing. Could you, or Cindy, please e-mail Paul
Butler and confirm our meeting for tomorrow afternoon at 2. I'd really appreciate it.

All right, we'll get it done here. Have a good trip.

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Test 1 [1A 2C 3D]

Hi Victor, this is Molly. OK, I think I'm lost. I got off at Sandusky Street, but I don't see West
Vine Avenue. I've gone five blocks; now I'm at Sandusky and Pine.

Pine? Oh, you went west on Sandusky. You should have turned east when you got off. Turn
around and head the other way on Sandusky. After it goes under the freeway, West Vine will be
the second intersection.

Thanks. Which way should I turn on West Vine?

Turn right. The post office will be about a half-block down on the left-hand side, next to the
furniture factory.

Test 2 [1B 2C 3B]

Hello? Yes, I need two rooms with double beds for the 15th through 17th, please.

Let me see...I'm sorry, all our double rooms are booked for that weekend. We have rooms
with queen beds and king beds available.

Hmm...the problem is, we need separate beds. If we booked one of those rooms, would it be
possible to add a cot or some other type of bed?

Yes it would. Cots cost $10 extra per night, or I could book a room with a fold-out couch for
$20 extra.

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Test 1 [1A 2B 3D]

OK, so now we have two finalists. Mark Peterson and Misty Chambers. Whom do you
prefer?

Well, it's close, but I like Ms. Chambers. She has more experience, and I thought she handled
herself well under pressure during the second interview, when there four evaluators.

I agree that she has more experience, but Mr. Peterson seems more creative and is very
talented. His industry award for computer design is impressive.

It's your call. I'd be happy with either of them. Either one would be a great addition to our
team.

Test 2 [1B 2A 3C]

Mason, have you finished putting together that advertisement yet? We really need to run it in
Wednesday's paper.

I'm almost done. I've just got a couple of questions for you. I listed two job openings for
reporters. Is there anything else?

Yes, we also need to advertise for an assistant for clerical support. We haven't had enough
help lately.

And we should require the reporters to send us writing samples, right? You know, given the
current job market, I'm very optimistic about who we'll get.

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Test 1 [1B 2D 3C]

Good morning. This is Conway Contractors, here to assist you with all your home needs.
How may I help you?

Hi. My name's Lenora Steele, and one of your workers came to my house yesterday and gave
me an estimate for remodeling my basement. I'd like to accept the bid and have the work done,
but I'm not sure how to proceed.

Let's see. Steeleoh, here it is. Well, you're going to need to get a permit from the city
planning office for the construction work, and from City Light for the electrical wiring. Then you
can call us back to schedule it for some time next month.

OK, but I thought you'd be able to start next week. At least, that's what your worker told me.

Test 2 [1B 2D 3A]

Hey Mary! How are you doing? Have you decided whether you're going to stay with us
another year?

Yes. I don't think I will. I've applied for a job at a Adams Elementary for next year.

You have? Really? That's great, butI thought you liked it here.

Oh, I do. This is a great school, and I'll hate to leave. The thing is, I'd really prefer to teach
younger children, and Adams has an opening for a second-grade teacher.

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Test 1 [1B 2C 3B]

Mr. Crowther is coming to us from Southwell Inc. Didn't you used to work there?

Yes, I did. I know John Crowther, but he wasn't my direct supervisor.

Well, he must be good, with the results he got at Southwell. What did his employees think of
him?

From what I could tell, they liked working for him. They said he was tough but fair.

Test 2 [1A 2B 3D]

I'll fax a copy of the agreement to you right away.

Our fax machine's been kind of spotty lately. Would it be possible to send it as an e-mail
attachment? I'll print it out, sign it, and then mail it back.

That would work, except that we need it by noon tomorrow. Will it get here in time if you
send it snail mail?

It will if I send it overnight delivery. They guarantee a noon arrival.

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Test 1 [1C 2B 3C]

Hello, Lawrence? This is Carolyn. I've run into a problem with the schedule tomorrow. Our
10 o'clock presenter, Dr. Fitzsimmons, is stuck at the St. Louis airport. The soonest flight he can
catch won't get him here until 10:30.

All right. He'll need to rest and eat. Why don't we switch his morning session for one of the 2
o'clock sessions?

That's a good idea. I'll check with our 2 o'clock presenters and see if one of them will change.

Let me know as soon as you've arranged it. I'll get a sign posted at the registration table.

Test 2 [1D 2A 3B]

There must be some mistake. I ordered 16 crates of tomatoes, not 6.

Let me see, sir. The order number's 3432-A. Here it isOh, it's my bad. The one on the 16
smeared, and it was hard to read.

That's OK, we all make mistakes. But what can we do about it? I need those tomatoes, 'cause
I'm advertising a big sale starting tomorrow.

No problem sir. I'll radio the warehouse, and another driver will special deliver them this
afternoon.

Thanks, I really appreciate it.

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Test 1 [1B 2B 3B]

To get to the airport, should I take Interstate 12 south to Highway 620?

Hmm. At this time of day, it'll probably be faster to take State Route 89, then head east on
620 to the airport exit.

I see. Then how do I get from here to State Route 89?

Head east on First Avenue, then turn left on Fir Street. Go one block on Fir Street and turn
right. You'll see a sign saying "south 89."

Test 2 [1C 2A 3A]

Mr. Munson phoned this morning. He said the owners are willing to come down to $2,000 a
month for the office on Water Street.

That's still too high. Besides, I'd prefer not to move downtown. Did Mr. Munson say anything
about the suites in the Mason Building on Magnolia Boulevard?

He said he's still waiting to hear back from the Mason Building's owner. Oh, he also asked if
we'd be interested in a 1,500-square foot office in Pineville.

Hmm. Pineville's nice, but that's too small. The way we're growing, we need 2,000 square feet
at the minimum.

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Test 1 [1A 2D 3C]

Oh no, the stock market's down again today! I bought Microfirm last month for $20 a share.
Today it's at $12.28. All my other stocks are down too, except for a couple. Maybe I should find
another place to put my money.

Hey, Fred, I know it's rough. My portfolio's decreased too. But you have to remember that the
stock market is cyclical. There are always good times and bad times. The key is to be patient.
You don't need your money right away, do you?

No, not immediately. But I will in about 10 years. I saw a bond mutual fund yesterday that's
paying 5.2 percent. And my bank is offering a three-year Certificate of Deposit at 4.5 percent.

Bonds and CDs have their place in a financial portfolio. But for long-term investing, there's
nothing better than stocks. The stock market has averaged about a 10-percent annual return over
its history. It's tough to get that kind of consistent profit anywhere else.

Test 2 [1D 2B 3C]

City utility department, Mary Chambers speaking. How may I help you?

Yes, I'm new to the city and I'm trying to figure out how garbage and recycle collection work.
It's my understanding that garbage is collected on Wednesdays, and recyclables such as paper,
plastic and glass are collected on Thursdays. Is that correct?

No sir, it's the other way around. Recyclables are Wednesday, and garbage is Thursday. You
need to put your garbage can next to the curb in front of your house by 7 a.m.

Thursdays. You should have two recycling containers, one for paper and cardboard, and one for
glass. Those need to be set in front of your house by 7 a.m. Wednesday. On both those days, our
pick-up trucks will be there sometime between 7 and 5.

Oh I see. Thank you very much for your assistance. Just one more thing. I heard that the city
is going to start collecting yard waste soon. Can you please tell me about that?

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Test 1 [1B 2A 3B]

Thank you Karl, that was a good summary from accounting. Next on the agenda is a report
from the research department. Laura, how are coming on the new web browser?

Well, the project is a little behind schedule, because last month's storm delayed a shipment of
computer chips from Taiwan. But we're testing a prototype browser, and hope to have it in beta
stage within eight weeks, which will be an exciting step for the company. This browser will host
an internet platform, meaning all customers will need is our browser to access the World Wide
Web.

That's exciting news, indeed, Laura! Do you have all the components you need now to
complete the testing before it goes to beta? Is there anything else we need to order?

We should have everything we need, barring unforeseen circumstances. Hashkeem and


Martin are working on the prototype practically 24/7, and they'll let me know if anything
unexpected comes up.

Test 2 [1B 2C 3D]

Ah, Shelly. Back from vacation are you? You look tanned and rested. It's good to see you,
actually. While you were gone we ran into a problem with the Martin account. You see, you
were away, and Gino was out sick for a week, so we missed our deadline to present the new
advertising campaign to Mr. Jeffries. We've rescheduled the presentation for Friday.

Friday? That's a tight deadline. All right, let's get Gino and meet in the conference room in
half an hour. Bring all the design sketches that you've worked up, and have Gino bring all the ad
copy he's written. I'll grab the old power point slides and videos of Martin's current commercials.

Right. Look, I know it's not much time, but I think we'll be OK. I've been working hard on the
artwork, and I know that Gino was writing at home even though he was ill. We'll put our noses to
the grindstone the next couple of days and everything will pull together. Don't worry, we're
going to win this account!

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Test 1 [1B 2A 3C]

So in summary Michael, your review is mostly favorable. You met four of your seven
incentive goals, which means your bonus will total $3,000. You got high marks for promptness
and dedication, and need to improve your business etiquette and time management. Do you have
any questions?

Yes, just a couple. What do you do with my performance review after I review it and sign it?
Will you use it next year in deciding on salary increases?

Those are good questions. Your review will go into your file, which is part of your permanent
employment record. It will be considered in determining salary, but it's just one factor among
many. We'll also consider your overall performance since you joined the company, and any
improvement made following this evaluation. In general, you're doing very nice work. Keep up
the good work, and you shouldn't have any worries.

Thank you, Ms. Donaldson. I appreciate your fairness, and I enjoy working for you.

Test 2 [1A 2D 3C]

Here are the steps for reimbursing travel expenses. First, you need to fill out a travel voucher,
that's the blue form here. Take that to your manager, and get his or her signature on the bottom
line. Then, take a copy of that form that's the yellow page underneath and turn it into
accounting. Be sure to attach copies of all your receipts. You keep the third page, the pink form,
along with all your original receipts. Reimbursement checks are cut once a month, and they are
separate from your normal paycheck. They usually go out on the 15th.

OK, blue form to manager, yellow to accounting. I think I've got it. What type of expenses
will the company reimburse?

Typically taxi, subway and bus fares; admission fees; meals and drinks up to $30 a day; and
any necessary business supplies either for use on your trip or after you return. Of course, we'll
also reimburse for unexpected costs, such as having to rent a hotel room if your flight is
cancelled or delayed, or expenses associated with a lost wallet or natural disaster.

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Test 1 [1B 2C 3A]

Hi, Kathern Kitchum? This is Dennis Chaix from Castro's Catering. I'm sorry, but there's a
slight problem with your catering menu for the party Saturday night, and I wanted to ask you
how best to handle it. You wanted 20 pounds of fresh caviar, but our supplier is hampered by a
labor dispute, so they can deliver only 10 pounds of caviar. We could refund your money for the
other 10 pounds, or substitute something else.

Oh dear. Hmmm... well, we have more than 200 guests, so it's probably best to substitute at
this point. What would you recommend?

Well, you wanted five pounds of smoked sardines. How about 10 more pounds of those?

No, let's do this. Five more pounds of sardines, and double the amount of avocado dip, from
three bowls to six. Hey, while you're on the phone, can we double-check the order?

Test 2 [1D 2B 3B]

Hey James. How's your research going for the board of directors' report? Is there anything I
can help you with?

Thank for offering, Liv. I've been summarizing customer satisfaction surveys for each quarter
of last year. It's pretty interesting. Actually, if it's not too much trouble, would you proofreading
my power-point slides? I'll have them finished in about an hour.

Sure, no problem. E-mail them to me and I'll look them over. Did you discover anything
interesting in reading the surveys?

Oh yes. They're quite interesting. Probably the most fascinating thing were the opinions about
the price of our product. In the first quarter, about 70 percent of the customers said it was priced
fairly, but by the last quarter, when the economy had worsened, more than 80 percent said it was
priced too high.

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Test 1 [1B 2D 3C]

Hello? I'm calling about the two-bedroom rental you have advertised on the Home Base
website. Is that still available?

Yes it is. If you'd like to see it , we can make an appointment for this afternoon.

OK, but before I see it, I'd like a little more information. The ad said it was $1,500 a month,
plus the first and last month rent in advance, plus a cleaning deposit. How much is the cleaning
deposit? Also, how many bathrooms does it have?

It has two bathrooms, and the cleaning deposit is $500, half of which is non-refundable.

Test 2 [1D 2A 3C]

Our revenues are down 20 percent this quarter. Anyone have ideas how to bring them up?

I think we need to promote more heavily. Our new X-3PO is a great product. Once more
people know about it, sales will soar. This will create demand for our other products.

So, are you saying we should spend more money on advertising?

Not necessarily. But we should try different advertisements designed to get the X-3PO in
customers' hands. Like 2-for-1 deals, and free downloads on new X-3POs.

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Test 1 [1B 2D 3A]

You know who I ran into yesterday? Lenny Ramos!

Lenny, our former programmer? What's he doing these days?

He was out of work for three months after he got laid off here, but now he has a new job with
Banana Computers. He loves it, and he's making more money.

Good for him! He's such a hard worker, I knew he'd land on his feet.

Test 2 [1C 2B 3C]

Oh no! I can't get a signal with my cell phone. I've just about had it with this cell company!

Hmm, I can get a signal here. Why don't you try my cell provider? I've been very happy with
them. I pay $60 a month, and they gave me a free phone.

Only sixty dollars a month? My company charges $79, and I had to pay for my phone on top
of that. Plus, you get better reception.

Come on, let's go to my cell phone store. I'll introduce you to my sales agent, and she'll set
you up.

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Test 1 [1B 2C 3C]

Our plan has three basic options, each of which offers the same amount of coverage. You can
choose a deductible of $1,000, $2,000 or $3,000. The higher the deductible, the lower your
monthly payment.

I see. And what are the monthly payments for each plan?

For a woman your age and health condition, it's $100 a month for the $1,000 deductible, then
$200 and $300 for the others.

The payments are reasonable, but I'm worried about the choice of physicians and the types of
prescription medications that are covered under your plan.

Test 2 [1C 2B 3A]

Is there anything interesting in the paper today?

Well, Perry Fondue died yesterday.

Really? That's too bad. I loved him in Too Noisy on the Eastern Front. He was great in those
kind of macho, tough-guy roles.

Yeah, but he wasn't one dimensional. He could also play sensitive parts. Didn't he win an
Oscar for that love story, The Russian Patient?

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Test 1 [1A 2B 3C]

Did you get the memo on the new dress code? Wow. How ridiculous!

Yeah, I couldn't believe it. No more casual Fridays. And no more sneakers or short-sleeve
shirts. We're going to be a lot more formal now.

Yeah, I guess management decided we look too unprofessional when customers come into the
office. Which happens like what, twice a month?

I know. And anyway, they shouldn't judge us by our looks, they should judge us by our
performance.

Test 2 [1C 2A 3B]

Martha, have you met Benjamin yet? He's our new summer intern from State University.

No Scott, I haven't. I hope he's as good as the intern we had last summer. That young man
worked really hard.

Benjamin seems sharp. And he's ambitious too. He said after he gets his business degree, he
wants to go to law school and become a criminal lawyer.

Oh my. Maybe we'll see him on TV one day, defending a celebrity in a famous trial!

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Test 1 [1A 2C 3B]

Both our savings and checking accounts pay 5 percent interest on your first $500. On amounts
over that, checking pays point-five percent, and savings pays one percent.

I see. And does either account require a minimum balance?

For savings, no. The minimum for checking is $100. For amounts under that, we charge a fee
of $10 a month.

OK. And what do I need to do to sign up?

Test 2 [1C 2B 3D]

Wow, James! That's quite a stack of books. It looks like you're studying for an exam.

Oh I'm studying, but not for an exam. I've been doing some research at the company library
for a report on psychological investing. Did you know that some firms use psychology research
to develop products like personality tests and employee performance evaluations? They believe it
gives them an edge in hiring quality workers and ensuring top-notch performance.

Oh yeah, I've heard about that. It's called psychometrics. I minored in psychology before I got
into stock analysis.

Really? Could you do me a favor, then? Would you please review my first draft? Mr. Spencer
wants this report tomorrow, and I'd appreciate it greatly if you'd provide some feedback. If you
could, I'll treat you to an early dinner at the Chinese restaurant around the corner.

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Test 1 [1A 2A 3B]

Hello, I'm trying to reach Mitch Graham. Could you connect me to his extension, please?

I'm sorry sir, but Mr. Graham is out of the office until Wednesday. Could I connect you to
someone else?

I'm not sure. Mitch is in charge of our account. I'm with Precious Pet Shop, and I'm calling to
order three cases of dog food. We need them by the end of the week.

Oh I see. In that case, I'll put you through to Ms. Crockett, our product department manager.
She should be able to take your order and get the dog food shipped right out to you.

Test 2 [1B 2D 3C]

Rebecca, I heard from Caitlin that you're in charge of replacing all our computers. This is
great; it's about time!

It sure is! When the system crashed last Friday, it was the last straw. That's when Mr.
Thompson gave me the green light to order new computers. I'm aiming to get a new system
installed by the end of the month, but I still have some research to do because I want to change
vendors.

It'd be a good idea to use a vendor that offers ongoing technical support. I know that Ingram
Computers has an excellent reputation for customer service, and they have a comprehensive parts
replacement warranty. During the warranty period, if something goes wrong they'll replace your
computer outright or else lend you a computer while they repair yours.

Yeah, I've heard really good things about Ingram too. We get their brochures in the mail all
the time.

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Test 1 [1D 2A 3D]

So, how are the results from the focus group looking, Sean?

So far, pretty good. Most participants said they are willing to pay more for a soft drink that is
supplemented with vitamins.

And how about the taste-test results?

We're waiting to receive the results from the west coast office before we formulate that data.

Test 2 [1A 2B 3B]

Hi Beth. Have you decided what seminars to take at the training sessions next week?

I've still got a lot of work to catch up on. Honestly, I don't see how I'll be able to squeeze it in.

You do know it's mandatory for all staff members, right? Why don't you sign up for an
evening or weekend session if that works better for you.

I guess I'll have to. I have a lot of meetings with clients on weekdays.

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Test 1 [1C 2D 3C]

Have you had a chance to read through the contract yet?

Yes I have. It looks good, but I didn't completely understand the non-disclosure clause.

Oh, that means once you come to work for us, if you leave our company for any reason, you
cannot tell anyone technical information about our products.

Yes, that makes sense. You do have to protect your trade secrets. Well then, everything looks
like it's in order.

Test 2 [1C 2D 3C]

Hi. I deposited $500 into my checking account, but when I tried to withdraw, the ATM
machine outside wouldn't let me take it out.

I see. When did you make the deposit?

On Monday. It was a $500 check. Do you want the transaction number?

No, I don't need it. If you deposited on Monday, the funds should be available to you by
tomorrow afternoon. We place a three-day hold on all deposits, to make sure the money clears
from the check-writer's bank.

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Test 1 [1B 2D 3A]

I heard that House of Coffee is going to close 200 stores. Their business is really hurting.

Yeah, well, that may be. But they're still 500 stores ahead of us.

Not for much longer. Our sales are increasing each quarter, and our new mocha freeze is
really taking off.

It is! At this rate, we'll catch up to them sometime in the next five years.

Test 2 [1B 2D 3C]

Hello, Thomas? This is Debra. I'm on my way to Jim's office, but I'm a bit confused.

Where are you?

I'm at the 24th Street Station. Should I go north or south on 24th?

Actually, the best thing to do would be to ride two more stops, to Alder Street. At the Alder
Street Station, go out the east door and turn left. Walk down Alder about two blocks to 24th, and
turn right. Jim's office will be a half-block down on the right hand side.

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Test 1 [1C 2A 3C]

What are you doing Tammy? With all those books and papers, it looks like you're cramming
for a final exam.

I am, in a way. I'm studying for my medical board certification next month. Nurses have to be
re-certified every five years, to be sure we're up-to-date with the latest health practices. It's a
four-hour test.

I see. Don't worry too much. You've been a nurse for 12 years, so you've already passed two
of these. I'm sure you'll pass again with flying colors!

Thanks. I hope so. There have been a lot of changes in the field since my last medical board
exam. I'm trying to catch up on all of them.

Test 2 [1B 2D 3B]

Hi, this is Ella from Business Brochures. We need to order printing paper, and I wanted to
inquire about your bulk rates. We're going to need 100 reams of white paper, and 300 reams of
colored paper.

Thank you for calling. For the white paper, we offer a 10-percent discount, so that would be
$50 per ream. For the colored paper, we offer a 20-percent discount. It's more expensive, so that
would be $65 per ream.

OK, thanks. I called Super Warehouse, and their prices are $40 a ream for the white and $55
for the color, so I think we'll go with them.

Hmm. Forty and 55? I'll beat those prices by 5 percent, if you'll order from us instead.

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Test 1 [1C 2A 3B]

Hello, this is Tom Danielson with the Post-News. Could I speak to Ms. Markowitz please?

Ms. Markowitz is out of the office until Monday. I can put you through to her voice mail.

I need to speak with her as soon as possible. It's concerning a story I'm writing, and my
deadline is this afternoon. Is there any way I could reach her sooner than Monday?

She does check her voice mail regularly. I can also reach her on her cell phone and ask her to
give you a call.

Test 2 [1A 2B 3A]

Thank you Corey. Now to JC. How are you coming with arrangements for the exposition this
weekend?

We have a bit of a problem. There was a last-minute rush of vendors, so we need 10 more
booths, and we have to amend the programs to include all the extra names and information.

OK. Corey, can you find someone in your department to help arrange for more booths? And
Michelle, can you please get someone to proof the programs when they're ready. Is there
anything else?

We need to order more food from the caterers, but I can have someone take care of that.

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Test 1 [1D 2B 3C]

I can't get a hold of Roger at Larson Brothers Inc. He doesn't return my e-mails, and I've left
two voice messages. I need to talk with him soon about renewing our contract.

I'm sure it's nothing personal. He's probably been busy. Have you tried dropping in in person?
It's only a couple of blocks away from our building.

That's a good idea! I should swing by and invite him to lunch. Everybody likes a free meal.

Yes, then you can discuss the contract while you eat.

Test 2 [1A 2D 3C]

Guess what! I overheard Mr. Gillis talking with the shop foreman yesterday. They're going to
be overhauling our entire production plant!

Really? Good. It's about time. Our equipment is out-dated, and there's no ventilation in there.

Yes, that's what Mr. Gillis told the foreman. They talked about ordering state-of-the art
machinery, and totally redesigning the plant layout.

Uh oh. If they automate most of the plant, that'll mean some workers will lose their jobs.

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Test 1 [1B 2C 3A]

Hello, Mr. Womak? This is Macy Cousins at Darby & Dodge. I'm calling to see if you've had
time to review the proposed revisions to our contract.

Thank you Ms. Cousins. We received the contract last week. Our attorneys are still looking at
it. I'm told they think it looks good, but are making some minor changes pertaining to the section
on fees.

Do you know when you might be able to send it back to us for final approval? Mr. Darby is
hoping to receive it by Friday.

Yes, I think we'll be able to have it to him by Friday. I'll check with our legal staff, and
confirm that by this afternoon. Would that be all right?

Test 2 [1D 2B 3C]

Excuse me, Ms. Farr. Could you sign this requisition for freelance pay? We need to contract
with a writer to help with content for our website redesign.

I'll have to check with Mr. Bosworth. You know we're on a strict budget.

Yes, I do. Mr. Bosworth has already approved it. He said we need to get the new website up
as soon as possible. Our designers are working overtime, so we need outside help with writing
and editing.

I believe you, but I still need to hear it from Mr. Bosworth directly. He's in a meeting now.
Leave the form with me, and I'll check with him when he's through then send it to your desk.

OK, thanks. Meanwhile, I'll have the freelancer get started.

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Test 1 [1B 2C 3A]

There are rumors that you're considering moving your firm from this city. Is that true?

We were founded in this city, and we've been here 25 years. We don't want to move. But
we've been approached by other cities offering more attractive options, in terms of tax rates and
special incentives, and asking us if we'd consider a change.

How have the mayor and city council responded to these concerns?

Well, they're aware of the offers, and we're continuing negotiations. Our position is that we
provide a lot of jobs and a lot of income to this community over the past quarter century, but we
will have difficulty continuing to do so with the current tax structure.

Have you set a deadline for making a decision?

Test 2 [1A 2D 3C]

Hey, you made it! How was your flight?

It was awful! We sat on the tarmac for three hours while they looked for a different pilot. It
turned out that ours had exceeded the maximum flying hours allowed for one shift.

Wow! Didn't they know that before letting passengers board the plane?

Apparently not. The woman sitting next to me said she was going to call the airline and tell
them how dissatisfied she was.

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Test 1 [1D 2C 3B]

Hi, Deb. I was wondering if you would like to play softball with us on Sunday afternoon.

Uh... thanks Paul. It sounds like fun, but I'm really out of shape. Besides, I haven't swung a
bat or thrown a ball in years.

That's all right. We just play to socialize, have some fun, and get a little exercise. Don't worry
about it, we're not professionals! We'd love to have you on the team, and we could really use you
on Sunday. One of our players was injured during the last game.

Oh. In that case, then I'll see you at the field.

Test 2 [1C 2B 2B]

Hello, Mr. Ramirez. This is Helen Luna at Magnum Heating Supplies. I've been going over
our customer records, and I see that you currently use our Model 200 filters for your heating
systems. I'm just calling to ask: have you considered upgrading to the Model 201 filters?

I guess it's a possibility, but the 200's seem to be doing the job just fine for us.

Well, the reason I ask is that for the next 90 days the Model 201 filters will be on sale for the
same price as the Model 200's you're using now, so this would be a good time to change to the
newer model.

Interesting. Well, why don't you send me some more information and I'll consider it.

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Test 1 [1D 2A 3C]

That sounds great. What's your address please?

It's 2233 Courtside Drive Northeast, Suite 1. Do you need directions?

No, that's okay. I can use Map World on the Internet. Should we say two o'clock?

Could we make it three? I've got a 1:30 appointment, and I want to be sure and be available
when you get here.

Test 2 [1D 2C 3B]

Hey Jean, I'm making a lunch run for subway sandwiches. What do you want?

I'd like a six-inch club sandwich, a bag of potato chips, and a large Sprite. No, wait, make that
an iced tea.

OK. What condiments do you want on your sandwich? And what kind of bread?

Whole wheat, please. And I'd like everything except mayonnaise and mustard.

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