Professional Documents
Culture Documents
vn
LI GII THIU
Rt nhiu hc vin s phn nghe trong bi thi TOEIC, c bit l phn Part 3 v
Part 4. y c l l 2 phn kh nht ca bi thi TOEIC, l ni kinh hong ca
nhiu hc vin.
"Luyn nghe TOEIC - Part 3" l b sch gip hc vin ci thin im s phn nghe
trong bi thi TOEIC. B sch gm 73 bi luyn tp. Mi bi luyn tp c chia
thnh 2 phn, phn t vng v bi kim tra.
"Luyn nghe TOEIC- Part 3" c nh gi l mt cun sch luyn thi hay nht
trn th trng hin nay, gip hc vin n tp mt cch hiu qu nht, v t im
cao nht trong thi gian ngn nht.
"Luyn nghe TOEIC- Part 3" - Cun sch khng th thiu trong t sch luyn thi
ca bn.
Table of Contents
Bi luyn nghe s 01 ....................................................................................................................... 1
Bi luyn nghe s 02 ....................................................................................................................... 4
Bi luyn nghe s 03 ....................................................................................................................... 7
Bi luyn nghe s 04 ..................................................................................................................... 10
Bi luyn nghe s 05 ..................................................................................................................... 13
Bi luyn nghe s 06 ..................................................................................................................... 16
Bi luyn nghe s 07 ..................................................................................................................... 19
Bi luyn nghe s 08 ..................................................................................................................... 22
Bi luyn nghe s 09 ..................................................................................................................... 25
Bi luyn nghe s 10 ..................................................................................................................... 28
Bi luyn nghe s 11 ..................................................................................................................... 31
Bi luyn nghe s 12 ..................................................................................................................... 34
Bi luyn nghe s 13 ..................................................................................................................... 37
Bi luyn nghe s 14 ..................................................................................................................... 40
Bi luyn nghe s 15 ..................................................................................................................... 43
Bi luyn nghe s 16 ..................................................................................................................... 46
Bi luyn nghe s 17 ..................................................................................................................... 49
Bi luyn nghe s 18 ..................................................................................................................... 52
Bi luyn nghe s 19 ..................................................................................................................... 55
Bi luyn nghe s 20 ..................................................................................................................... 58
Bi luyn nghe s 21 ..................................................................................................................... 61
Bi luyn nghe s 22 ..................................................................................................................... 64
Bi luyn nghe s 23 ..................................................................................................................... 67
Bi luyn nghe s 24 ..................................................................................................................... 70
Bi luyn nghe s 25 ..................................................................................................................... 73
Bi luyn nghe s 26 ..................................................................................................................... 76
Bi luyn nghe s 27 ..................................................................................................................... 79
Bi luyn nghe s 28 ..................................................................................................................... 82
Bi luyn nghe s 29 ..................................................................................................................... 85
Bi luyn nghe s 01
Vocabulary [001.mp3]
Bi luyn nghe s 02
Vocabulary [004.mp3]
V d
V d
V d:
V d
V d:
V d
V d:
V d
V d
V d
Bi luyn nghe s 03
Vocabulary [007.mp3]
V d:
(C y t v ti Chicago)
V d:
V d
(Anh y quay s v ch i)
V d:
V d
6. Layover (n) /leovr/: thi gian ngng li, thi gian ngh
(trong lc i ng, trong khi lm vic)
V d
V d
V d
( Bnh xe b kt di bn)
V d
( Khi no th bn i vic?)
V d
Bi luyn nghe s 04
Vocabulary [010.mp3]
V d:
V d
V d:
V d
V d
V d
Yesterday, I had a chance to interview the Prime Minister for half an hour.
V d:
V du
V d
V d:
Wow, Ive never seen such an amazing restroom like this before.
11
12
Bi luyn nghe s 05
Vocabulary [013.mp3]
V d
V d
V d
V d
V d
V d
V d
V d
V d
(ng y ch mt lt nh)
V d
(Chic xe ti c mt ci n mc ca hu)
14
3). When does the man want to hold the conference call?
(A) Monday morning
(B) One o'clock Tuesday
(C) Wednesday afternoon
(D) 8 a.m. Thursday
15
Bi luyn nghe s 06
Vocabulary [016.mp3]
V d:
V d:
V d
V d
V d:
V d:
V d:
V d:
V d:
V d:
17
18
Bi luyn nghe s 07
Vocabulary [019.mp3]
V d:
Less than five miles from the coast, there are several
beautiful beaches to choose from.
V d:
She was half an hour late for her lunch appointment
V d:
Entering a second grade classroom, it is easy to determine
what the children are learning.
V d:
I got lost so I had to inquire the way.
V d:
May I offer you a drink?
(Ti c th mi c mt ly c khng?)
19
V d:
V d:
V d:
V d:
V d:
20
21
Bi luyn nghe s 08
Vocabulary [022.mp3]
Vi d:
V d:
V d:
V d:
22
V d:
(Dch v s bt u vo lc 12 gi tra)
V d:
V d:
My sister is a receptionist.
V d:
V d:
V d:
She has spent hours to search for her dream wedding gown.
23
Bi luyn nghe s 09
Vocabulary [025.mp3]
V d:
V d:
V d:
V d:
V d:
25
V d:
V d:
V d:
V d:
V d:
26
27
Bi luyn nghe s 10
Vocabulary [028.mp3]
V d:
V d:
V d:
V d:
V d:
28
V d:
V d:
V d:
( Hy nhn nt np bi tm cu tr li ng)
V d:
V d:
29
30
Bi luyn nghe s 11
Vocabulary [031.mp3]
V d:
V d:
V d:
V d:
V d :
31
V d:
V d
V d:
V d:
V d:
32
Bi luyn nghe s 12
Vocabulary [034.mp3]
V d
V d:
V d
V d:
(S tr gip ca bn rt c gi tr vi ti)
V d
V d
V d
V d
V d:
V d
35
36
Bi luyn nghe s 13
Vocabulary [037.mp3]
V d:
V d:
V d
V d
V d
37
V d
V d
V d:
V d:
V d
(Tt hn ht l bn gi ng th sa TV n i.)
38
2). What does the woman say about the copy machine?
(A) It is out of paper.
(B) It is jammed.
(C) It does not have enough ink.
(D) It lacks toner.
39
Bi luyn nghe s 14
Vocabulary [040.mp3]
V d
V d
(C y rt ght ng ch ca mnh)
V d
V d
(C y ho rt nh.)
V d
V d
V d
V d
V d
V d
42
Bi luyn nghe s 15
Vocabulary [043.mp3]
Vi d
Vi d:
Vi d
Vi d
Vi d
Vi d:
Vi d:
Vi d:
Vi d:
Vi d:
44
3). What does the woman say about her current position?
(A) It doesn't pay enough money.
(B) It's not challenging enough.
(C) It's completely satisfying.
(D) It would be difficult to leave.
45
Bi luyn nghe s 16
Vocabulary [046.mp3]
Vi d:
Vi d:
(3 nm sau ti mi gp li c y.)
Vi d:
Vi d:
Vi d:
Vi d:
Vi d:
Vi d
(C y mt ci khay ln bn.)
Vi d
(Ky tn bn vo y nh.)
Vi d
47
48
Bi luyn nghe s 17
Vocabulary [049.mp3]
Vi d
Vi d
Vi d
Vi d
(C y ang cm 1 ci hp to.)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
50
51
Bi luyn nghe s 18
Vocabulary [052.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
My Linh is a celebrity.
Vi d
Vi d
Vi d
Vi d
(Mt anh y ln v xu h)
53
3). Why does the woman say she can no longer afford cable?
(A) Her husband lost his job.
(B) There are too many channels.
(C) She is out of work.
(D) It is not a good value.
54
Bi luyn nghe s 19
Vocabulary [055.mp3]
Vi d
Vi d
Vi d
The hotel has a laundry service.
(Khch sn c dch v gt l)
Vi d
This is an insincere smile.
( l n ci gi to)
Vi d
55
Vi d
Vi d
Vi d
Vi d
(C y trnh ra ngoi)
Vi d
56
57
Bi luyn nghe s 20
Vocabulary [058.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(n tm hm tt cho sc kho.)
Vi d
Vi d
Vi d
59
60
Bi luyn nghe s 21
Vocabulary [061.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Cuc hp c sp xp vo chiu th 6)
Vi d
Vi d
Vi d
Vi d
62
3). How does the man say he will find more tenants?
(A) Via word of mouth
(B) Through an Internet advertisement
(C) Via fliers
(D) Through a newspaper advertisement
63
Bi luyn nghe s 22
Vocabulary [064.mp3]
Vi d
Vi d
Vi d
Vi d
(H ang yu nhau y)
Vi d
Vi d
Vi d
Vi d
(C iu g c bit v ni ny.)
Vi d
Vi d
65
66
Bi luyn nghe s 23
Vocabulary [067.mp3]
Vi d
Vi d
Vi d
(Dung my in mu nh!)
Vi d
Vi d
(Ti s in n ra)
67
Vi d
Vi d
Vi d
Vi d
Vi d
68
69
Bi luyn nghe s 24
Vocabulary [070.mp3]
Vi d
Vi d
Vi d
(2 b h s bin mt ri)
Vi d
Vi d
Vi d
(H n B bng my bay)
Vi d
He is an inspirational leader.
Vi d
(Bui ni chuyn rt hu ch v th v)
Vi d
Vi d
(Hi sn l c sn ca o ny)
71
72
Bi luyn nghe s 25
Vocabulary [073.mp3]
Vi d
Vi d
Vi d
Vi d
He is my classmate.
Vi d
Vi d
Vi d
Vi d
Vi d
(C y ang tp hc an)
Vi d
74
75
Bi luyn nghe s 26
Vocabulary [076.mp3]
Vi d
Vi d
(C y lun tr ho n ng hn)
Vi d
He bought a checkbook.
Vi d
Vi d
(H l anh em ca ti)
76
Vi d
(Ci my bn hng t ng ny mi y)
Vi d
( ht hn thu nh)
Vi d
(B qu to lm t)
Vi d
(Ti c 1 ng xu -r)
Vi d
77
3). What does the man suggest that the woman do?
(A) Put money in a bank
(B) Get a smaller amount of money
(C) Come back in the afternoon
(D) Use her credit card to write a check
78
Bi luyn nghe s 27
Vocabulary [079.mp3]
Vi d
(N c v hp ly y)
Vi d
Vi d
Vi d
Vi d
Vi d
(Ti gi n nh ga hi v gi tu chy)
Vi d
Vi d
Vi d
Vi d
80
81
Bi luyn nghe s 28
Vocabulary [082.mp3]
Vi d
Vi d
(Nghi vn v ngun gc ca v tr
vn ang c em ra tranh ci)
Vi d
Vi d
82
Vi d
The menu changes regularly and there are
daily specials to choose from.
Vi d
Vi d
Vi d
Vi d
Vi d
Chop the onions finely.
84
Bi luyn nghe s 29
Vocabulary [085.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(H c th n sa in thoi ri)
Vi d
Vi d
Vi d
86
87
Bi luyn nghe s 30
Vocabulary [088.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
The cash register only opens once the card has been swiped.
Vi d
Vi d
89
90
Bi luyn nghe s 31
Vocabulary [091.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
91
Vi d
Vi d
Vi d
Vi d
Vi d
(H chiu ht hn ri)
92
93
Bi luyn nghe s 32
Vocabulary [094.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
(Ti dnh ht thi gian bui chiu lm cng vic giy t.)
94
Vi d
(C y lm nc ngoi c 1 nm ri y)
Vi d
Vi d
Vi d
Vi d
95
96
Bi luyn nghe s 33
Vocabulary [097.mp3]
Vi d
Vi d
Vi d
The ship lay at anchor two miles off the rocky coast.
Vi d
Vi d
It is drizzling.
Vi d
Vi d
Vi d
Vi d
Vi d
(C y l qun ly ca anh y)
98
99
Bi luyn nghe s 34
Vocabulary [100.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
100
Vi d
Vi d
Vi d
Vi d
Vi d
101
2). How does the man feel about his dining experience?
(A) Mildly disappointed
(B) Pleasantly surprised
(C) Wildly enthusiastic
(D) Totally ambivalent
102
Bi luyn nghe s 35
Vocabulary [103.mp3]
Vi d
Vi d
Vi d
I am going to go hiking.
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Ci xe c bn vi gi mc c)
104
2). What does the man say about the woman's briefcase?
(A) It is stylish.
(B) It is too expensive.
(C) It clashes with her attire.
(D) It is made of leather.
3). What does the woman say about the man's bike?
(A) It is too expensive.
(B) It is a good bargain.
(C) It needs new tires.
(D) It looks brand new.
105
Bi luyn nghe s 36
Vocabulary [106.mp3]
Vi d
Vi d
(y l bo a phng)
Vi d
Vi d
Vi d
He's on sabbatical.
Vi d
It is needed to be renovated.
(N cn thit c ci tin)
Vi d
Vi d
It is specified in Term 1.
Vi d
Vi d
It is quite good.
(Kh l tt ri y)
107
1). Where did the woman spend time during the summer?
(A) In the McClure Building
(B) In Los Angeles
(C) In Ohio
(D) In Florida
108
Bi luyn nghe s 37
Vocabulary [109.mp3]
Vi d
(Cnh st c h tr ca qun i)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
He is in a phone booth.
Vi d
Vi d
110
111
Bi luyn nghe s 38
Vocabulary [112.mp3]
Vi d
(i v pha Ty tm b bn nh.)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(C y c 1 n ci y b him)
Vi d
Vi d
113
2). What does the woman say about the man's TV?
(A) The screen is too big.
(B) It was overpriced.
(C) He could have bought it cheaper.
(D) She doesn't like the brand.
3). How does the man feel about buying the TV?
(A) Regretful
(B) Ecstatic
(C) Enigmatic
(D) Satisfied
114
Bi luyn nghe s 39
Vocabulary [115.mp3]
Vi d
He is my familys chauffer.
Vi d
(C y l th ky gii)
Vi d
Vi d
Vi d
(H i x vi ti nh ngi c ti vy)
115
Vi d
Vi d
Vi d
Vi d
Vi d
116
117
Bi luyn nghe s 40
Vocabulary [118.mp3]
Vi d
Vi d
The minister opened the debate
Vi d
Vi d
(Bn li ci xe ny ?)
Vi d
Vi d
(B m c y phi hy sinh
c y c hng s gio dc tt)
Vi d
(C th n bng xe buyt)
Vi d
Vi d
Vi d
119
120
Bi luyn nghe s 41
Vocabulary [121.mp3]
Vi d
Vi d
She is a teller.
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Anh y gi mi ti i n ti)
Vi d
(H ang dn dp)
122
123
Bi luyn nghe s 42
Vocabulary [124.mp3]
Vi d
Vi d
Vi d
Vi d
(Hng ho sn sng c ch i)
Vi d
Vi d
Vi d
(Cn thn d v y)
Vi d
Vi d
Vi d
125
2). What does the woman say about the item she is sending?
(A) It is expensive.
(B) It is breakable.
(C) It is heavy.
(D) It is labeled.
126
Bi luyn nghe s 43
Vocabulary [127.mp3]
Vi d
Vi d
Vi d
Vi d
(N c m ho ri)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
2). What information does the woman offer to give the man?
(A) Interest rates
(B) Her salary
(C) Her account number
(D) A verification code
129
Bi luyn nghe s 44
Vocabulary [130.mp3]
Vi d
(To nh c knh p c tr v
v huy hong xa kia)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Ch ti mt lc nh)
Vi d
(Ti kh chc l ti s i)
Vi d
Vi d
132
Bi luyn nghe s 45
Vocabulary [133.mp3]
Vi d
I'm afraid I completely misread the situation.
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Lee m nn ti i thay)
Vi d
Vi d
134
135
Bi luyn nghe s 46
Vocabulary [136.mp3]
Vi d
Are you inferring (that) I'm not capable of doing the job?
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Ci nh ny b m ri)
Vi d
137
138
Bi luyn nghe s 47
Vocabulary [139.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
(C y tr li gn nh ngay lp tc)
139
Vi d
Vi d
Vi d
Vi d
Vi d
140
141
Bi luyn nghe s 48
Vocabulary [142.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(H l cha sn lm)
Vi d
(C y nm ln ging)
Vi d
Vi d
143
144
Bi luyn nghe s 49
Vocabulary [145.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
(m mi ch bt u thi)
145
Vi d
Vi d
Vi d
Vi d
(Tht bt ng l h kh bi quan v
kh nng chin thng ca mnh)
Vi d
146
147
Bi luyn nghe s 50
Vocabulary [148.mp3]
Vi d
Vi d
Vi d
TV is electrical equipment
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
( bp c bn di tng hm.)
Vi d
149
2). How does the man feel about the woman's news?
(A) Excited
(B) Happy
(C) Angry
(D) Surprised
Bi luyn nghe s 51
Vocabulary [151.mp3]
Vi d
(2 i ny lun l i th ca nhau)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Mt c y c tn nhang)
Vi d
153
Bi luyn nghe s 52
Vocabulary [154.mp3]
Vi d
Vi d
Vi d
(Bn cm th th gp bc s i)
Vi d
(Hi ng hp kn)
Vi d
(B m anh y u lm nng)
154
Vi d
(C y c uy thc n to khi b c y m)
Vi d
Vi d
Vi d
Vi d
155
156
Bi luyn nghe s 53
Vocabulary [157.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
(Anh y lm v bt ng sn)
157
Vi d
Vi d
Vi d
Vi d
Vi d
158
159
Bi luyn nghe s 54
Vocabulary [160.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
It is recyclable.
( l ti ch)
Vi d
Vi d
Vi d
Vi d
161
2). How does the man feel about the stock market?
(A) Confident
(B) Despondent
(C) Optimistic
(D) Distressed
162
Bi luyn nghe s 55
Vocabulary [163.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
164
3). What does the woman say about the new browser?
(A) It is ahead of schedule.
(B) It will soon go to beta stage.
(C) It needs several new parts.
(D) It includes a wooden platform.
165
Bi luyn nghe s 56
Vocabulary [166.mp3]
Vi d
He works as a counselor.
(Anh y l c vn vin)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
167
168
Bi luyn nghe s 57
Vocabulary [169.mp3]
Vi d
Vi d
Vi d
Vi d
I am allergic to sardine.
(Ti d ng vi c moi)
Vi d
(Ti thch n b)
169
Vi d
Vi d
Caviar is so delicious.
Vi d
Vi d
Vi d
170
171
Bi luyn nghe s 58
Vocabulary [172.mp3]
Vi d
Vi d
Vi d
Vi d
If you want to attract more customers,
try advertising in the local paper.
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
173
2). What does the man say about the cleaning deposit?
(A) It is $5,000.
(B) It is fully refundable.
(C) He will waive it.
(D) He will keep half of it.
174
Bi luyn nghe s 59
Vocabulary [175.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Chng ti sp xp gp nhau
quy tip tn lc 6:30)
Vi d
Vi d
2). How does the woman feel about her cell phone company?
(A) Satisfied
(B) Frustrated
(C) Infuriated
(D) Ecstatic
3). What does the man suggest that the woman do?
(A) Borrow his phone
(B) Get better reception
(C) Change vendors
(D) Register a complaint
177
Bi luyn nghe s 60
Vocabulary [178.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
It is a two-dimensional drawing.
(y l bn v 2 chiu)
178
Vi d
Vi d
Vi d
Vi d
Vi d
180
Bi luyn nghe s 61
Vocabulary [181.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
182
183
Bi luyn nghe s 62
Vocabulary [184.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
(C 1 ng th cha m ang i bn nh y)
184
Vi d
Vi d
Vi d
Vi d
He minors in Economics.
Vi d
186
Bi luyn nghe s 63
Vocabulary [187.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Chng ta sp m ng khng?)
188
189
Bi luyn nghe s 64
Vocabulary [190.mp3]
Vi d
Vi d
The exhibition gives local artists an opportunity
to display their work.
Vi d
Several vehicles were damaged in the crash.
Vi d
She is my coworker.
(C y l cng s ca ti)
Vi d
190
Vi d
Vi d
Vi d
Vi d
Vi d
191
3). What does the man say about the test results?
(A) They are well documented.
(B) They are positive.
(C) They will be sent to another office.
(D) They are incomplete.
192
Bi luyn nghe s 65
Vocabulary [193.mp3]
Vi d
Vi d
(Bn c th gi b mt khng?)
Vi d
Vi d
(Ti ch n mt ln)
Vi d
Vi d
(Mai c y s i)
Vi d
Vi d
Vi d
Vi d
194
2). What information does the woman offer to give the man?
(A) Her account number
(B) Her address
(C) A check number
(D) A verification code
195
Bi luyn nghe s 66
Vocabulary [196.mp3]
Vi d
Vi d
I am a fan of mocha.
(Ti l tn ca mocha)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
197
198
Bi luyn nghe s 67
Vocabulary [199.mp3]
1. Nurse (n) /nrs/: y t
Vi d
Vi d
Vi d
Vi d
(Bin ny rt su)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
200
201
Bi luyn nghe s 68
Vocabulary [202.mp3]
Vi d
Vi d
Vi d
Vi d
202
Vi d
Vi d
Vi d
Vi d
(Anh y oi xem bn sa i)
Vi d
(N c th chng thm nc y)
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Bi luyn nghe s 69
Vocabulary [205.mp3]
Vi d
Vi d
Vi d
Vi d
(Chng ti n vi nm trc)
Vi d
Vi d
Vi d
He is a new foreman.
Vi d
Vi d
Vi d
2). How did the woman learn of the plans for the plant?
(A) She spoke with Mr. Gillis.
(B) The foreman told her.
(C) She read it in the paper.
(D) She listened to a conversation.
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Bi luyn nghe s 70
Vocabulary [208.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
(Bn cn mt mu giy yu cu y)
208
Vi d
Vi d
Vi d
She hadn't read the letter and so was unaware of its contents.
Vi d
Vi d
209
210
Bi luyn nghe s 71
Vocabulary [211.mp3]
Vi d
(C y hi ng a phng)
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
(Tai nn ny l do li tn hiu)
Vi d
Vi d
212
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Bi luyn nghe s 72
Vocabulary [214.mp3]
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
Vi d
215
1). What does the man say about the softball team?
(A) It participates in professional tournaments.
(B) It has a championship game on Sunday.
(C) It will play its first game this weekend.
(D) It is a relaxed and noncompetitive team.
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Bi luyn nghe s 73
Vocabulary [217.mp3]
Vi d
(C y s c mt to vo ngy mai)
Vi d
Vi d
Vi d
Vi d
(Thnh ph ti ni ting vi la m)
217
Vi d
Vi d
Vi d
(Bn c n c mu tt khng?)
Vi d
Vi d
(C y m ti ly ra ci lc)
218
219
220
Bi luyn nghe s 01
Look at the price of this bread. Three-ninety-nine a loaf? Can you believe it? Last summer it
was only two-seventy-five!
I know. Everything's going up so fast. This coffee has jumped from four dollars to five twenty
five. And eggs went from one eighty nine to three thirty two.
It's not just food either. My electricity bill's soaring, and I read this morning that garbage
collection is going up 15 percent next year. I don't know how I'm going to afford it.
Me either. My salary can't keep up with inflation. Our family's had to cut back on lots of
things. We just got rid of our cable television, and we're going down to one car soon.
Hey Jessica, Merry Christmas! I haven't seen you since the last company party. What's new in
the sales department?
Hello there Henry. Merry Christmas to you too! I've been busy, mate. I just got back from
Hong Kong, and after the holidays I leave again for Europe. The new XP3000 is selling like hot
cakes. We can't seem to keep enough in stock. How are things in accounting?
We've been hopping too, trying to get all the end-of-the-year sales figures done by next week.
It looks like we're going to beat the industry analysts' fourth-quarter estimates by about 15
percent.
That's wonderful news, of course. But frankly, I could do with a bit of a rest. I hope things
either cool down or we make some new hires. I've hardly had time to do Christmas shopping for
my family! But anyway... cheers!
221
Bi luyn nghe s 02
Good morning, Mr. Wooster. Bill Callahan rang this morning, and he wants to reschedule his
meeting with you from this afternoon to 8 a.m. tomorrow. Also, Ms. Flaxon from the Bermuda
Group faxed a contract proposal. It's on your desk. She'd appreciate a response by Thursday, if
possible.
Morning, Ms. Hobbs. Yes, go ahead and move the Callahan meeting to tomorrow, then ring
Paul Frazier and ask if he has time for a conference call this afternoon, say about 3. If he doesn't,
let's aim for late tomorrow morning.
Very good sir. Also, don't forget you have a noon luncheon today at the Rotary Club.
Thank you. That reminds me, could you please phone Dryden's Dry Cleaners and have them
deliver my blue knit suit by 11:30? I'd like to wear that to lunch.
OK, Mr. Lancaster. Let me summarize your order. You want two cases of printer ink one
black and one color; 50 reams of copy paper the bright white kind; six cartons of legal
envelopes; and 50 boxes of manila folders. Is that correct?
Yes it is. And can I expect that to arrive within a week? We need it by next Monday.
With standard shipping, it will get there within 7 to 10 business days. If you need it sooner,
we should use expedited shipping. That would cost $30 instead of $15 for standard, but it would
guarantee arrival within 3 to 5 days.
Hmm... well, I guess we'll have to go with the expedited, then. Would it be possible to order
additional items for the same shipping fee?
Sure. You could add up to 25 pounds on your order. But after that, the expedited fee would be
$2 per five pounds.
222
Bi luyn nghe s 03
I'm afraid I need to return this mobile phone. You see, it doesn't work properly. First of all,
the numbers 5 and 9 stick when I dial. Secondly, the camera won't switch on when I want to take
pictures.
I see. Terribly sorry about that. Our store policy is no refunds, but as long as you have your
receipt, you can exchange the phone for any model of equal or lesser value. And I'll check to
make sure your new phone works properly before you leave the store.
Thank you very much. I'll have a look around then, and decide which one I want. Do you
have any recommendations?
Yes, I need to book a round-trip, business-class ticket from San Francisco to Beijing, leaving
on the 18th and returning on the 29th.
OK. One minute please. I can book you on Worldwide Airways, leaving at 9 a.m. the 18th,
with a two-hour layover in Seoul, and returning at 2 p.m. the 29th, with a one-hour layover in
Tokyo.
I'd prefer a direct flight. Also, I'd like to depart in the morning both days, if at all possible.
Let me see. I could book a direct flight at 7 a.m. the 29th on Asia Air, and the return flight
from Beijing would be late morning 11 a.m. on the 29th. Would that be all right?
223
Bi luyn nghe s 04
Pardon me sir. I need to plug-in my laptop computer. Would you mind if I used the outlet by
your chair?
Oh, that's a problem. I guess we can't always count on the outlets. After all, this is a coffee
shop, not an office. But it seems all the other outlets are being used.
Why don't you ask at the counter? Maybe they have an extension cord, so you could plug into
an outlet down the hall near the restrooms.
Hello, Sheila Sarkesian? This is Mark Fredricks with Watson and Williams. You interviewed
with us last week.
I'm doing well. I'm phoning to tell you that you're a finalist for the position, and we'd like you
to come in for a second interview on Wednesday or Thursday.
224
Bi luyn nghe s 05
Wanda, something personal's come up, and I need to rearrange my schedule for Wednesday.
Could you please call Jim Haskell and move our Wednesday morning meeting to 8 a.m.
Thursday?
Sure. Eight Thursday with Mr. Haskell. What about your Wednesday afternoon conference
call with Ms. Witherspoon and Mr. Dirks?
Oh yes. See if you can push that forward to one o'clock Tuesday. If you can, reschedule any
current Tuesday afternoon meetings to next week.
OK. One on Tuesday. I'll see what I can do, and I'll let you know in a few minutes.
New York first, then Atlanta and Chicago. I've got meetings in each city the next three days.
Wow, that's a tight schedule. I'm going to hook up with friends and relax for a couple of
weeks. I don't want to even think about work for awhile.
225
Bi luyn nghe s 06
I just feel exhausted lately, like I can't get enough sleep. And I seem to have a constant
headache. How about you?
I fell and hurt my wrist a couple of days ago. I thought it was just a sprain, but it still throbs
and it hurts when I use the keyboard, so I thought I'd better get it checked out.
Yes, that's a good idea. You can't be too careful when it comes to your health.
Ms. Westerman
Linda, this is Paul McCarthy from Technocratic. We've reviewed your resume, and decided
we'd like you to join our team. Congratulations! Could you start next week at 8 a.m. Monday?
OK, super. Before you begin, we need you to fill out some additional paperwork. Is there a
day this week that you could come in for an hour or two?
226
Bi luyn nghe s 07
Oh hi Peter. I'm trying to finish my presentation for tomorrow's meeting. I'm way behind.
I worked late yesterday finishing mine. Is there anything I can do to help you?
Thanks, but not right now. I'll let you know if I need anything later.
Yes, I'm with the Colbert Corporation. We're having a company party next Friday, and I need
to arrange for all the food and drinks.
OK. How many people do you expect to entertain? And will it be an indoor or outdoor affair?
About 100 employees will be there. And we'll hold it indoors in one of our large conference
rooms.
227
Bi luyn nghe s 08
Hey, Cindy. How are you doing with your new business?
Hey, Greg. It's going well. I signed up two new clients last week, and now I have five total.
Wow, five already. That's great! How do you like being self-employed?
Oh it's wonderful. I can work from home, and even from the coffee shop. And I can set my
own hours. I did a conference call last week while I was wearing my night gown and bathrobe.
Mr. Robinson's in a meeting right now. Can I put you through to his voice mail?
No thanks. I'll try back later. I just have a couple of quick questions about deductions for my
tax return.
Oh, maybe another accountant could help you. I think Gina Bowers could answer your
questions. Yes, she's in. Hold on a second; I'll transfer you.
228
Bi luyn nghe s 09
Excuse me. I'm afraid I'm a bit lost. I'm looking for the library.
The library? Let's see. The best way to get there is to go back to this street in front of the store
and turn left. Go two intersections, then take a right onto 72nd Street.
A right at 72nd?
Yes. The next stoplight will be Williams street. Turn left, and you'll see the library a half
block down on the left-hand side.
Honey, we need to cut our expenses. I think we should refinance our mortgage. I heard an ad
on the radio today. It said that the interest rate right now is only 5 percent.
Hmm... That's a good idea. What's our mortgage payment now, about $300 a month?
Yes. I called the phone number on the radio ad. The gentleman said we could lower our
payment to about $200 a month if we refinance soon.
Let's make an appointment with the mortgage company. We sure could use an extra hundred
bucks each month.
229
Bi luyn nghe s 10
Oh no. The phone company dropped my call again, right in the middle of the conversation!
I'm fed up with Z-Mobile!
I use Rewired. I hardly ever get dropped, and long distance calls in the US and Canada are
free. Plus, I can choose four friends to talk with each month as long as I like.
Really? You get unlimited minutes with four people? How much do you pay each month?
I pay a flat fee of $70 for up to 700 minutes, but you can choose pay-as-you go plans too. I
really like Rewired. You should check it out.
Hey Mark, what's the policy for vacation requests? I'd like to take time off in July, when the
kids are out of school.
You and everybody else. You've got to submit a form to Human Resources. It's first come,
first serve, based on seniority.
I see. My chances wouldn't be very good then, would they? Maybe I should try for February,
when the kids have mid-winter break.
230
Bi luyn nghe s 11
Yes, I need a round-trip, first-class ticket to Seoul, leaving on the 13th and returning on the
20th.
Yes sir. Let's see... we have two flights on the 13th. The first is non-stop and leaves at 7 a.m.
The second leaves at 11 a.m. with a two-hour layover in Tokyo. And for the return flight on the
20th, the non-stop leaves at 8 a.m., and the layover flight leaves at noon.
The non-stop is $500; and the flight with the Tokyo layover is $475.
So, the 20th won't work for you. How about something the following week?
That would be the week of the 23rd. Let's see... I have time on Monday afternoon and
Wednesday morning. Does either of those work for you?
Monday doesn't; I'll be out of town. Wednesday, later in the morning would. Say, 11:30?
231
Bi luyn nghe s 12
I don't know. I think I like the JZ computer better. What do you think?
Well, the JZ does have more memory, and it has a lot of extra features. But I think we get
more for our money with the Zell.
Yeah, the Zell is a lot cheaper. JZ and Zell are both good brands, so I'm OK with either one.
It's your call.
Yes, I had a problem with one of your agents yesterday. She was terribly rude to me.
First, she seemed to ignore me, even though I was standing right in front of her counter. I
stood there for five minutes before she spoke to me. Then, when I told her my toaster didn't work
and I wanted my money back, she said, "sorry, all sales are final" and walked away.
Oh dear, that is a problem! Rest assured, that's not typical of our service. Now, if I could
please get a little more information, I'll resolve this promptly for you.
232
Bi luyn nghe s 13
Here you are. I recommend the blackberry cobbler. It's made from scratch every day.
Oh, that sounds luscious! But this chocolate mousse looks good too. This is a tough call.
If you like, I could bring you a dessert platter and you could try a bite of each before you
choose.
What's the problem this time? Let's see. It has paper. It's not jammed. It has enough ink. Oh, it
needs new toner.
Great. I have to make 20 copies of this report for a 1 p.m. presentation! Should I use the one
on the fourth floor?
No, this won't take long to fix. Go to the supply room, and the toner is in the bottom left-hand
cupboard.
233
Bi luyn nghe s 14
I'm fine, but Jack is sick. He's got a sore throat and a cough and he's staying home from
school. So he can't make his piano lesson today.
I'm sorry. Mr. McKay no longer works here. Is there someone else who can help you?
I don't know. Mr. McKay filed my tax return last year, and I need to ask him a couple of
questions about it.
OK. Lloyd Simpson has taken over John's clients. I'll transfer you, but Mr. Simpson's direct
line is 4351, in case we get disconnected.
234
Bi luyn nghe s 15
Well, Ms. Gantz, your resume is certainly impressive, and I see you have a lot of experience
in the electronics field. Now I'd like to ask you a few questions. First, why do you want to join
our firm?
Eldridge Electronics is one of the most well-respected companies in the industry. Not only for
the quality of your products, but for the way employees are treated. Eldridge offers an
opportunity to challenge myself, and to be fairly rewarded for doing so.
I see. And does your current employer know that you are in the market for a new position?
Not explicitly, but my manager understands that I've been there six years now, and I've
basically reached the top of the ladder in terms of what I can do with them. In fact, he recently
joked that he'd better find a way to keep me busy or else he'd lose me.
Hello, Sue? This is Damon Guenther. My plane had an electrical problem, so my flight from
Munich was delayed and I missed my connecting flight here in Chicago. The earliest flight I can
catch leaves at 4:30 and arrives in Denver at 7, so I'm going to miss the presentation at 3 today.
I'm sorry to hear that, Damon. Unfortunately, we can't reschedule the presentation, because
Sam Hawthorn has come from Boston to give it, and he has to return tonight. But I'd really like
you to see it.
I know. Is there any way you could set it up as a videoconference? That way, I could stay in
Chicago and participate online.
That's a good idea. I'll try. Let me talk with our technical support crew, and I'll get back to
you soon. Meanwhile, go ahead and book the 4:30 flight. In a worst-case, we'll videotape the
presentation and you can watch it tonight after you arrive.
235
Bi luyn nghe s 16
Oh hi Peter. I'm trying to finish my presentation for tomorrow's meeting. I'm way behind.
I worked late yesterday finishing mine. Is there anything I can do to help you?
Thanks, but not right now. I'll let you know if I need anything later.
Hey, Cindy. How are you doing with your new business?
Hey, Greg. It's going well. I signed up two new clients last week, and now I have five total.
Wow, five already. That's great! How do you like being self-employed?
Oh it's wonderful. I can work from home, and even from the coffee shop. And I can set my
own hours. I did a conference call last week while I was wearing my night gown and bathrobe.
236
Bi luyn nghe s 17
Mr. Robinson's in a meeting right now. Can I put you through to his voice mail?
No thanks. I'll try back later. I just have a couple of quick questions about deductions for my
tax return.
Oh, maybe another accountant could help you. I think Gina Bowers could answer your
questions. Yes, she's in. Hold on a second; I'll transfer you.
(chuckles) Not yet, Marie. It doesn't take effect until next month. I am excited about the new
opportunity though. And a little scared too, to tell you the truth. It's more money, but also a LOT
more responsibility. I'm not sure I'm ready for this.
Sure you are. And you're going to do just great! After all, Ms. Robertson wouldn't have
chosen you if she didn't think you were well-qualified. You've earned your new position, so
relax. I'm proud of you!
Thanks, Marie. Actually, I am going to relax for a while. I'm taking some vacation time and
going to Mexico for a week before I start.
237
Bi luyn nghe s 18
Hello, my name is Sarah Simmons, and I'd like to cancel my cable-TV service please.
Certainly, Ms. Simmons. Could I ask the reason why you're canceling?
It's just too expensive right now, and there are so many channels that we never watch. We're
finding it's not a good value for our money.
I understand, maam. I see that you have our premium package. Have you considered trying a
different package, such as cable basic or basic-plus? These cost less, and also give you fewer
channels.
We've considered it, but we can't afford even basic cable right now. You see, my husband was
just laid-off. So I'm afraid we'll need to cancel all cable for the time being.
Hey Samuel, have you heard the news about Nathan Richmond? He's going to go over to the
Herald. They're giving him his own column.
Really? Well, good for him, but I'm sorry we're losing him. He's a great reporter, and I'll miss
his stupid jokes around the newsroom. How long has he been with us, about 50 years?
(chuckles). Only about 10 I think, but it does seem longer. He's kind of an institution at this
paper. Word is that he asked the publisher, Mr. Frankel, for a column last year, but he was turned
down.
What a shame. If anyone deserves his own column, it's Nathan Richmond. He's paid his dues,
covering city politics all these years. I wonder who'll cover that beat now. Have you heard,
Carla?
238
Bi luyn nghe s 19
Yes Ms. Blanding, My name is Tony Dodd, I have a complaint about your service. I used
Mighty Maids yesterday, and the woman who cleaned my home Nora, is her name did not
do a very good job. I asked her to scrub the bathroom floors, but when she finished, they looked
no cleaner than before she started. I also asked her to clean the oven and do some laundry. She
did neither. I'm very disappointed, and I'd like my money back.
I'm terribly sorry to hear that, Mr. Dodd. Believe me, this is not typical of Mighty Maids
service. Unfortunately, I cannot refund your money. However, what I can do is send a different
person out tomorrow, who will clean your house this time free of charge. We'd like another
chance to prove that yesterday was an aberration. Would that be OK?
Yes, I suppose. But if the cleaner is not good tomorrow, I will not use your service again, and
I'll tell everyone I know to avoid Mighty Maids.
This flat-screen TV looks like a pretty good deal. It's on sale for $399. What do you think?
That's a good price, but we should compare before we buy. I saw an ad where Video Plus
promises to match any competitor's offer. And TVs might be cheaper there anyway. I think we
ought to look in at least two stores before we get anything.
Yeah, we could, but when you figure in the cost of time and gas getting to another store, it
might end up being cheaper just to buy it here right now. What if we go to Video Plus and it's not
any cheaper, but they just match the price?
Yeah, I see your point, but I'd feel better if we could compare anyway. If the TV is only $300
at the other store, then it's worth the time and gas to go there. How about if I call Video Plus and
ask them?
All right, that's a good idea. While you're doing that, I'm going to check out MP-4s.
239
Bi luyn nghe s 20
All our diamonds are the highest quality, sir. Our manager hand-picks them himself. Your
wife is sure to love them!
They all look pretty, but I'm not sure which kind of ring she'll like. There are so many to
choose from!
Might I suggest shopping by price range, then. If you tell me your budget, I can suggest a
smaller range of options, and I'm sure you'll find something to your liking. Also, we offer a full
money-back guarantee, so if your wife doesn't like it or wants to exchange, it's no problem.
Oh OK, that sounds reasonable. Well, let's see. I was hoping to spend no more than $400,
though I might be willing to go a little higher if I find a ring that really looks good.
Have anything you like. It's on the company. Personally, I recommend the lobster. It's fresh
from Maine the best in town. But the steaks are also quite good. They use only grass-fed
Angus cows. And for dessert, you've got to try the New York Cheesecake!
Well thank you. That all sounds delicious. I think I'll have the lobster and a bowl of clam
chowder. How about you?
I'm going to try a T-bone steak and a Caesar salad. Now, what type of wine do you fancy?
240
Bi luyn nghe s 21
Pretty well. I'm waiting for the painters to finish so I can install carpets. They still have three
more apartments to paint. I'm hoping they'll finish soon, because I have the units rented, but I
can't let tenants move in until the carpets are down.
No, not yet. I have six of them rented, and I'm advertising for the last two in the Post- News.
Yes, is this Phyllis Wheatley? This is Simon from Dr. Morgan's office. I'm calling to remind
you that you have an appointment for a physical exam on Tuesday at 10 a.m.
Oh, thank you for calling. I completely forgot, and now I can't make it. Sorry. Can I
reschedule?
Let's see. I'll be out of town Tuesday and Wednesday, then I have meetings all day Thursday.
OK, so put me down for Friday at 3. I promise I won't forget. Sorry again.
241
Bi luyn nghe s 22
Paul, do you have a minute? I'm trying to book a venue for our annual conference, and I need
your input.
Well, we could use the convention center, which is very nice, but also quite expensive. The
exhibition hall has a lower price, and it's more convenient, but its facilities are not as nice.
Hmm. Why don't you call the convention center and see if they'll come down? If they do, go
with them, and if they don't, go with the exhibition hall.
That's a good idea. Thank you, Paul. Well, I'd better get right on it. I have to decide by Friday.
Hey Debbie. Yes, it has been a long time. How's Gabe doing? I heard he got a promotion at
the Business News.
Yes, he's going to be the special-sections editor. It's a great opportunity for him, and we can
really use the extra money.
Tell him congratulations for me. We should get together for dinner sometime soon and catch
up.
242
Bi luyn nghe s 23
Good morning. Welcome to Boston. Are you here for the management convention?
The registration tables are on the left side of the room. After you register, go to the tables on
the right for a schedule of seminars and more information about convention activities. There's
free coffee and donuts in the foyer.
Jordan, I can't get this new printer to work. Do you have a minute?
I pressed the print button on the computer, but nothing happens. I checked; and the printer's
plugged in. Can you check it out?
Let me see. Oh, here's the problem. The driver for the printer hasn't been installed on your
computer. You need to use the CD-ROM that came with the printer to install the driver. After
you put the CD-ROM in, just follow the instructions on the screen.
243
Bi luyn nghe s 24
Hello? This is Martha Hadley at 274 Bagley Boulevard. I'm having trouble with my cable TV,
and I need someone to come to my home and fix it. This is the third time I've called!
There's a loose connection with the main cable wire into my home, so none of my cable
channels come in clearly. They're all fuzzy. I've already told you that! I called three days ago,
and you said you'd come out the next day. I waited all day, but nobody came!
My apologies, Ms. Hadley. I can assure you we will have someone there tomorrow morning
at 8 a.m. sharp.
Marcia Watson, Balfour Inc. Pleased to meet you. How are you enjoying the presentations so
far?
Oh they're wonderful. The speakers are really well-prepared, and the visual aides are great.
I'm learning so much. What do you think?
I agree, though I wish there were more sessions on niche marketing. That's my specialty.
244
Bi luyn nghe s 25
Excuse me. Do you know if I can catch the 325 express at this stop?
No, only the regular 325. You can catch the express on Fifth Street. Go up to the intersection,
turn right, then take the first left onto Fifth. The stop will be on your right.
Thank you. Would you happen to know how often the 325 express runs?
Every 20 minutes, I believe. It's 3:10 now, so if you hustle you can catch the next one.
There's a huge sale today at CostLess. Most items are at least 50 percent off. The store doesn't
open until 9, but I need to get in line.
Well, you'd better bring a book or a laptop with you; it's going to be a long wait. Those
CostLess sales are always crazy. Good luck fighting the mob!
Oh I don't mind. I have some knitting to keep me busy, and it's worth it to get half off a new
TV. Have a good day!
245
Bi luyn nghe s 26
Do you have any smaller bills? I'm afraid I don't have change for a hundred.
I'm sorry, I don't. And I don't have my checkbook with me either. Do you accept credit cards?
No, only cash and check. There's an ATM machine in the bank across the street.
Hey Bill, do you have any change? I need some quarters for the vending machine.
Another healthy lunch today, eh Paula? Let me see, I can change a dollar. Here you are.
Thanks. I'm working on the Pratt Project. It's due this week, and I don't have time to get out
for lunch. Oh no, I need two more quarters.
246
Bi luyn nghe s 27
Hello Mary, this is Ted. My flight just landed. I thought you had arranged for someone to
meet me here and take me to the hotel.
I did! Wasn't there someone there holding a sign with your name on it?
No there wasn't. I've claimed my luggage, and now I'm not sure what to do.
OK, hold tight and I'll get somebody there as soon as possible. Sorry for the inconvenience.
Hello. My name is Martin Holt, and I'm calling regarding the newspaper advertisement for a
regional manager.
Yes, Mr. Holt. You'll need to speak to Walter Jennings. He's handling interviews for that
position, but he's in a meeting this morning. I'll put you through to his voice mail.
Thank you. By the way, do you know what time Mr. Jennings will be out of his meeting? I
want to make sure I'm available for his call.
247
Bi luyn nghe s 28
Hello, Stephen Schwartz? This is Terry at Dr. Driller's office, reminding you that you have an
appointment at 8:30 tomorrow for a teeth cleaning.
Thanks for calling. Actually, I have a bad cold, and I don't think I'll be able to make it. Could
we reschedule for next week? Say, Monday or Thursday morning?
Next week we have openings at 8 and 10:30 on Monday, and 9, 10, and 11:30 on Thursday.
Let's do 8 Monday oh no, wait, I have a meeting that day. Let's make it 10 o'clock
Thursday.
Certainly. Our specials today are a large pepperoni and onions for $12, and a medium
Canadian Bacon and pineapple for $9.
I think I'll have a large barbeque chicken and green peppers with extra cheese. And I'd like a
side order of salad with a medium Sprite.
OK, that's one large chicken-green pepper pie extra cheese, with a salad and Sprite. And
where are we taking that to today?
248
Bi luyn nghe s 29
Here's your withdrawal receipt. How would you like your bills? Are 20s OK?
Could I get three 20s, three 10s, a five and five ones?
No thank you.
Hello, I need to make a service appointment for my 2006 Toyashi Camelot. It doesn't shift
smoothly. When shift from second to drive, the engine stalls for a minute before it kicks in.
OK, we'll need to take a look at that. I have openings Tuesday morning at 9, Wednesday at
11, Thursday at 8 and 10, and Friday at noon and 2.
Let me see...Wednesday and Friday won't work. Tuesday's good. Wait, Thursday's better.
Let's do the 8 o'clock.
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Your total comes to $53.69. Do you have one of our "preferred shopper" cards?
OK, with this your new total is $44.33. Will that be cash, check or credit?
Visa.
In addition to two weeks' paid vacation, we allow for six annual sick days, and one personal
day off each year.
Yes. They do not carry over. You must use all six in one year. The same with the personal
day. Any more questions I can answer?
Not right now, but I might after I look through some of this material.
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Yes, it is nice. But that's a bit over my budget. We were hoping to spend about $12,000.
Let me talk to my manager for a minute. I'll be right back. (Pause). I've got good news! My
manager says we can lower the price to $13,995. Could you stretch your budget a little for such a
great car?
Hi. I bought this clock radio here, but the alarm doesn't work. I need to get it fixed. Here's the
receipt.
We can fix it for you. Hmm, looks like the timing button is stuck. That'll run about $15.
Fifteen dollars?! But I thought you said you'd fix it for free.
We do while it's under warranty. But this warranty was for 14 days. I'm afraid it's run out.
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Yes, thank you. I'm taking my car for an emissions inspection during lunch hour, and they
always want the exact amount.
I know, that's annoying. I took my car for an emissions inspection last year, and all I had was
a twenty. I had to walk to a bank machine and come back!
Yes I have. And I accept. I'd love to work for Nano Tech Industries.
Wonderful. We're glad to have you aboard. Now, before you begin, there are some paperwork
details to be taken care of.
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Now let's check on Tri-County weather. Sandy, is this rain ever going to stop?
Yes Paul, it is. We expect it to slow to light drizzle by tomorrow morning, followed by a
partly cloudy afternoon. And Wednesday and Thursday are shaping up to be partly sunny.
That's great! Will the sun stick around for the weekend?
It probably will. As we look at the weather map, we can see this low-pressure front moving
our way is pushing out the clouds, bringing sunshine and warmer temperatures.
Well, this was a good quarter for us. As you can see if I can just get this slide to work, ah
there it is our revenues exceeded expenditures by about $10,000. Much of that was due to
holiday sales. As this chart shows, this holiday season was about 10 percent better than last
year's.
Well, despite this quarter we're still in the red, but we've closed the gap considerably. Here's
what it looks like. We have $100,000 in credits against $120,000 in debits.
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That was better than I expected. The service was a little slow, but the salad was huge, and my
chicken was excellent! What did you think?
My steak was a little too rare, but the soup was very good. I agree the service was slow, but
they were busy tonight.
Yeah, I'm just happy we could get Friday reservations on such short notice.
Lincoln Tech? You've certainly come a long way. What do you think so far?
It's been worth it. I'm learning so many new marketing strategies, and I'm meeting all kinds of
interesting people like you. So what do you do with Marmalade?
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Yes, I did. On Saturday we went hiking at Trout Lake, and yesterday we saw Titanium Man.
Oh I've seen that. Isn't it great? The action scenes were awesome! And I think Richard
Crowley Jr. should win the Oscar for best actor!
Yeah, Crowley Jr. was superb. But I thought the movie was so-so. It was too long, and wasn't
as suspenseful as I thought.
Three dollars? Gee, you can't beat that. I bought a bike at a garage sale last year for $25. I ride
it all the time.
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Mr. Carlson, Johnny Chow called this morning. He wants to know if you're satisfied with the
terms outlined in the fax he sent yesterday. He also said he'll need you to sign the memorandum
by Wednesday.
Oh, that's right. He wants to get a press release out before the weekend. Would you please e-
mail him today and let him know we have the fax?
No, not quite yet. I need to have the marketing team review it first. I'll give marketing a
deadline of Tuesday, so if everything looks good, tell Mr. Chow we can get the memo to him by
Thursday morning.
Maryanne, is that you? I haven't seen you since the company dinner last spring. Are you still
in the accounts department in the McClure Building?
Preston, it's good to see you again! I've been away most of the summer, doing professional
development training. The company sent me to Ohio to learn about database programming so
that I can transform our current accounting procedures.
Really? That sounds great. I'm hoping to take a sabbatical too next year too... in Florida.
Would you mind if I asked you some questions about your experience this summer?
Not at all. Let's do lunch, and you can fill me in on everything that I missed while I was
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Adam, I've just heard back from Gloria, Jason and Tom. They can all meet you on Thursday
at 4 p.m. but Wilma can't make it that day.
Well, we can't hold the meeting without Wilma. She's the chief funder for this training
project. How about next Monday at 1 p.m. or Wednesday morning at 9? Do either of those work?
Well, most of them can make those times, but Gloria trains new apprentices each morning
until 12:30.
All right. Let's set it for noon next Tuesday. Jason and Tom can use the first half hour to
explain our organization's history, goals and past accomplishments to Wilma. When Gloria joins
us, we can go over the objectives for this new project.
Jim, we've got a problem with this weekend's computer fair. I just got off the phone with the
event coordinator, and she said there are going to be an extra twenty exhibitors. We're going to
need twenty extra booths.
Well, usually this wouldn't be a problem, because we have 150 booths at the exhibition hall,
and the computer fair booked 125 booths. But fifteen of them don't have electricity right now.
I see. Well, we still have three days 'til the weekend. Do you think you could rig up some
tables with stand-alone displays behind them? That way we could set them up near the outlets.
I don't know. Tables and folding dividers are easier to get at this stage than booths. But I'll see
what I can do.
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Greg, it's finally happened. Pedro's wife Ida just completed her doctorate, and she's been
offered a teaching position out west. She's going to start teaching in winter term.
Well, I'm sorry to hear that Pedro will be leaving us. He's one of the best network
administrators we've ever had.
Yes, I enjoyed working with him. He's given standard two weeks' notice, but he has offered to
stay on longer while we look for a replacement.
Okay, that's good to know. Let's advertise right away. If Pedro is willing to stay until Ida
starts her new job, then he could spend the next two months training the new person. That way
when Pedro goes, all his expertise with our system won't be lost.
Hey, Travis, I like your big-screen TV. Where did you get it?
Really? That's a good price, but Video Vault has the same brand on sale right now for $499.
Really?! Shoot, I could have saved $100. That's too bad. I should have shopped more
carefully.
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Yes, I'd like to make a reservation for three nights and four days, please, from the 21st
through the 24th.
All right. Single or double occupancy? And would you like a regular room or a suite?
A regular double please. And would it be possible to get one with an ocean view?
I'm afraid all our regular double view rooms are booked for those dates. We do have one
double view suite available. Those cost $50 a night more than regular rooms.
Yeah, I thought so. Dan Brown was fantastic; he's such a superb actor! And I thought the
cinematography was breath-taking! How about you?
It was beautifully filmed, all right, and Brown is the best at what he does. But overall I was
rather disappointed. The plot was kind of thin. Overall, I don't think the film lived up to its hype.
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That's a fair price. The problem is, my hours were just cut back at my job, and I really can't
afford it right now, even though it's a good deal. I guess I'll look for something cheaper.
You could, but you like this vehicle, right? Tell you what. If I could get the price down
another $500, would that be affordable for you?
$500? Well, that would certainly help. If you could get it down another $1,000, I'd definitely
buy it.
OK, I need to talk with my manager. Please wait here a few moments. Would you like any
coffee or tea?
Hmm... I'm not sure. There's so much to do in both those cities. Is it possible to stay a little
longer in each one?
I suppose we could. That would cut into our time for Sydney though. We do need to be back
by the 21st.
I know. Why don't we sacrifice some time in Sydney? Brisbane and Cairns are both so
beautiful!
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Hi. I need the number for the Bank of Asia located in Newfoundland.
I'm not sure exactly, but I believe it's on Rose Street. And, could you also connect me please?
Certainly. That number is 209-555-7825. Hold a moment please while I put you through.
Thanks for using directory assistance, and have a great day.
Do you know where Tanya is? I've been phoning her and sending e-mails for the past hour.
She's not at her desk.
She had to go to the downtown office to clear up a problem. Apparently, they sent us the
wrong invoices.
Well, I have some good news. We have a new advertising client, and I want Tanya to be in
charge of their account.
That's great news! You should call her on her cell phone. I'm sure she'd rather hear the news
from you than read it in an e-mail.
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I thought the storage room was supposed to be ready today. It's getting hard to work in the
office with all of these boxes.
Actually, it was finished yesterday, but the painters said it will take two days to dry.
Well, that's going to present a problem. There's another shipment of supplies arriving this
afternoon.
Let's move some of the boxes into the conference room. It's not being used until next
Thursday.
Hello, I need to send this package to Japan as soon as possible. It's very important.
All right. We can send it by express mail. That will give you a tracking number to follow.
Would you like to insure the contents? It's only a few dollars more.
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Hello, I transferred money between my accounts online, but it doesn't appear that it's gone
through.
Last week, on Friday evening. I have the confirmation number if you need it.
That's okay. The money should be in your account by this afternoon. Since the banks don't
operate on weekends, these don't get processed until the following Monday.
Barbara, did the wire transfer from Seoul come through yet?
Let's see. Yes, it came through yesterday. After paying the bank's wire fee, it totaled $1,750.
What? The original wire was for $2,000. That bank fee is too high!
I agree, it is. I'll shop around today and see if I can find a bank that charges a lower one.
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Hey Mandy. It's doing well, but it's tougher than I thought being self-employed. I have to
record all my expenses, and do my own sales and marketing. How are things going at the office?
I heard Richard got promoted to marketing director.
Yeah, and he's doing a great job. Otherwise things are pretty much the same. We miss you;
you should come by for lunch sometime.
That's a good idea! I'm pretty busy, but I'll try to drop in sometime next week.
So Robin, are you ready to meet with our new clients on Friday?
Actually, Ben, I'm not. Mr. Evans asked me to help Rebecca with a rush order yesterday, so
I'm behind on my presentation.
Uh oh. I'll see if I can reschedule for Monday. Would that give you enough time to finish?
Yes it would. I'll work all day Friday on it, then over the weekend if I need to. Don't worry,
I'll be ready by Monday. Thanks.
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Michael, I can't accept this invoice from the Office Place store. Didn't you see the memo last
week? We are using Office Essentials now instead of Office Place.
Really? No, I didn't see the memo. I was in Miami, and when I got back on Monday I was
swamped with work. It must be on my desk somewhere.
OK. Is it too late to cancel the order with Office Place? If so, great. If not, I'll explain the
situation to accounting.
No, we need three more. We're looking through our data base and phoning people who meet
the criteria. But so far either they don't qualify or aren't available to participate for two hours. We
need one low-income woman, one middle-class business man, and one high- income home
owner of either gender.
How about posting an online advertisement? That usually attracts lots of responses.
Yes. If we haven't found three more participants by noon, I'll do that. We should have the
panel filled by this evening.
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Kelly, do you think you'd be able to trade shifts with me? You work my Friday shift, and I'll
work your Monday shift?
Sorry Frank, I can't do that this week. It's too short a notice; I already have plans. Have you
checked with Tim? He was saying that he needs extra hours.
Yes I have. In fact, I've checked with everyone else. You're my last hope.
If you can wait, I can trade with you next Friday no problem.
We did, but it came through blurry. I called, and they said they were having problems with
their fax machine. They're trying to fix it.
Mr. Ramon needs to review that document as soon as possible. It's the new service contract
for our office PCs.
I'll phone Chris and see how they're doing. If the machine's still down, I'll have him scan and
e-mail it instead. Either way, I'll run it Mr. Ramon's office as soon as it arrives.
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That's Selena, but she's off this week. So you'll need to talk with her assistant, Matt. He's at
lunch right now. If you need something immediately, ask Dana in accounting.
That's OK, it's not urgent. Do you happen to know Matt's extension?
Hi Marge. This is Sam. Look, I'm on my way to the airport. Could you do something for me?
I forgot a file on my desk. I need you to send it overnight delivery to the Concorde Hotel in New
York.
OK, but I'm busy this afternoon preparing for a presentation. I'll get Cindy to do it.
Thanks, that would be great. I need one other thing. Could you, or Cindy, please e-mail Paul
Butler and confirm our meeting for tomorrow afternoon at 2. I'd really appreciate it.
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Hi Victor, this is Molly. OK, I think I'm lost. I got off at Sandusky Street, but I don't see West
Vine Avenue. I've gone five blocks; now I'm at Sandusky and Pine.
Pine? Oh, you went west on Sandusky. You should have turned east when you got off. Turn
around and head the other way on Sandusky. After it goes under the freeway, West Vine will be
the second intersection.
Turn right. The post office will be about a half-block down on the left-hand side, next to the
furniture factory.
Hello? Yes, I need two rooms with double beds for the 15th through 17th, please.
Let me see...I'm sorry, all our double rooms are booked for that weekend. We have rooms
with queen beds and king beds available.
Hmm...the problem is, we need separate beds. If we booked one of those rooms, would it be
possible to add a cot or some other type of bed?
Yes it would. Cots cost $10 extra per night, or I could book a room with a fold-out couch for
$20 extra.
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OK, so now we have two finalists. Mark Peterson and Misty Chambers. Whom do you
prefer?
Well, it's close, but I like Ms. Chambers. She has more experience, and I thought she handled
herself well under pressure during the second interview, when there four evaluators.
I agree that she has more experience, but Mr. Peterson seems more creative and is very
talented. His industry award for computer design is impressive.
It's your call. I'd be happy with either of them. Either one would be a great addition to our
team.
Mason, have you finished putting together that advertisement yet? We really need to run it in
Wednesday's paper.
I'm almost done. I've just got a couple of questions for you. I listed two job openings for
reporters. Is there anything else?
Yes, we also need to advertise for an assistant for clerical support. We haven't had enough
help lately.
And we should require the reporters to send us writing samples, right? You know, given the
current job market, I'm very optimistic about who we'll get.
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Good morning. This is Conway Contractors, here to assist you with all your home needs.
How may I help you?
Hi. My name's Lenora Steele, and one of your workers came to my house yesterday and gave
me an estimate for remodeling my basement. I'd like to accept the bid and have the work done,
but I'm not sure how to proceed.
Let's see. Steeleoh, here it is. Well, you're going to need to get a permit from the city
planning office for the construction work, and from City Light for the electrical wiring. Then you
can call us back to schedule it for some time next month.
OK, but I thought you'd be able to start next week. At least, that's what your worker told me.
Hey Mary! How are you doing? Have you decided whether you're going to stay with us
another year?
Yes. I don't think I will. I've applied for a job at a Adams Elementary for next year.
You have? Really? That's great, butI thought you liked it here.
Oh, I do. This is a great school, and I'll hate to leave. The thing is, I'd really prefer to teach
younger children, and Adams has an opening for a second-grade teacher.
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Mr. Crowther is coming to us from Southwell Inc. Didn't you used to work there?
Well, he must be good, with the results he got at Southwell. What did his employees think of
him?
From what I could tell, they liked working for him. They said he was tough but fair.
Our fax machine's been kind of spotty lately. Would it be possible to send it as an e-mail
attachment? I'll print it out, sign it, and then mail it back.
That would work, except that we need it by noon tomorrow. Will it get here in time if you
send it snail mail?
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Hello, Lawrence? This is Carolyn. I've run into a problem with the schedule tomorrow. Our
10 o'clock presenter, Dr. Fitzsimmons, is stuck at the St. Louis airport. The soonest flight he can
catch won't get him here until 10:30.
All right. He'll need to rest and eat. Why don't we switch his morning session for one of the 2
o'clock sessions?
That's a good idea. I'll check with our 2 o'clock presenters and see if one of them will change.
Let me know as soon as you've arranged it. I'll get a sign posted at the registration table.
Let me see, sir. The order number's 3432-A. Here it isOh, it's my bad. The one on the 16
smeared, and it was hard to read.
That's OK, we all make mistakes. But what can we do about it? I need those tomatoes, 'cause
I'm advertising a big sale starting tomorrow.
No problem sir. I'll radio the warehouse, and another driver will special deliver them this
afternoon.
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Hmm. At this time of day, it'll probably be faster to take State Route 89, then head east on
620 to the airport exit.
Head east on First Avenue, then turn left on Fir Street. Go one block on Fir Street and turn
right. You'll see a sign saying "south 89."
Mr. Munson phoned this morning. He said the owners are willing to come down to $2,000 a
month for the office on Water Street.
That's still too high. Besides, I'd prefer not to move downtown. Did Mr. Munson say anything
about the suites in the Mason Building on Magnolia Boulevard?
He said he's still waiting to hear back from the Mason Building's owner. Oh, he also asked if
we'd be interested in a 1,500-square foot office in Pineville.
Hmm. Pineville's nice, but that's too small. The way we're growing, we need 2,000 square feet
at the minimum.
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Bi luyn nghe s 54
Oh no, the stock market's down again today! I bought Microfirm last month for $20 a share.
Today it's at $12.28. All my other stocks are down too, except for a couple. Maybe I should find
another place to put my money.
Hey, Fred, I know it's rough. My portfolio's decreased too. But you have to remember that the
stock market is cyclical. There are always good times and bad times. The key is to be patient.
You don't need your money right away, do you?
No, not immediately. But I will in about 10 years. I saw a bond mutual fund yesterday that's
paying 5.2 percent. And my bank is offering a three-year Certificate of Deposit at 4.5 percent.
Bonds and CDs have their place in a financial portfolio. But for long-term investing, there's
nothing better than stocks. The stock market has averaged about a 10-percent annual return over
its history. It's tough to get that kind of consistent profit anywhere else.
City utility department, Mary Chambers speaking. How may I help you?
Yes, I'm new to the city and I'm trying to figure out how garbage and recycle collection work.
It's my understanding that garbage is collected on Wednesdays, and recyclables such as paper,
plastic and glass are collected on Thursdays. Is that correct?
No sir, it's the other way around. Recyclables are Wednesday, and garbage is Thursday. You
need to put your garbage can next to the curb in front of your house by 7 a.m.
Thursdays. You should have two recycling containers, one for paper and cardboard, and one for
glass. Those need to be set in front of your house by 7 a.m. Wednesday. On both those days, our
pick-up trucks will be there sometime between 7 and 5.
Oh I see. Thank you very much for your assistance. Just one more thing. I heard that the city
is going to start collecting yard waste soon. Can you please tell me about that?
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Thank you Karl, that was a good summary from accounting. Next on the agenda is a report
from the research department. Laura, how are coming on the new web browser?
Well, the project is a little behind schedule, because last month's storm delayed a shipment of
computer chips from Taiwan. But we're testing a prototype browser, and hope to have it in beta
stage within eight weeks, which will be an exciting step for the company. This browser will host
an internet platform, meaning all customers will need is our browser to access the World Wide
Web.
That's exciting news, indeed, Laura! Do you have all the components you need now to
complete the testing before it goes to beta? Is there anything else we need to order?
Ah, Shelly. Back from vacation are you? You look tanned and rested. It's good to see you,
actually. While you were gone we ran into a problem with the Martin account. You see, you
were away, and Gino was out sick for a week, so we missed our deadline to present the new
advertising campaign to Mr. Jeffries. We've rescheduled the presentation for Friday.
Friday? That's a tight deadline. All right, let's get Gino and meet in the conference room in
half an hour. Bring all the design sketches that you've worked up, and have Gino bring all the ad
copy he's written. I'll grab the old power point slides and videos of Martin's current commercials.
Right. Look, I know it's not much time, but I think we'll be OK. I've been working hard on the
artwork, and I know that Gino was writing at home even though he was ill. We'll put our noses to
the grindstone the next couple of days and everything will pull together. Don't worry, we're
going to win this account!
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So in summary Michael, your review is mostly favorable. You met four of your seven
incentive goals, which means your bonus will total $3,000. You got high marks for promptness
and dedication, and need to improve your business etiquette and time management. Do you have
any questions?
Yes, just a couple. What do you do with my performance review after I review it and sign it?
Will you use it next year in deciding on salary increases?
Those are good questions. Your review will go into your file, which is part of your permanent
employment record. It will be considered in determining salary, but it's just one factor among
many. We'll also consider your overall performance since you joined the company, and any
improvement made following this evaluation. In general, you're doing very nice work. Keep up
the good work, and you shouldn't have any worries.
Thank you, Ms. Donaldson. I appreciate your fairness, and I enjoy working for you.
Here are the steps for reimbursing travel expenses. First, you need to fill out a travel voucher,
that's the blue form here. Take that to your manager, and get his or her signature on the bottom
line. Then, take a copy of that form that's the yellow page underneath and turn it into
accounting. Be sure to attach copies of all your receipts. You keep the third page, the pink form,
along with all your original receipts. Reimbursement checks are cut once a month, and they are
separate from your normal paycheck. They usually go out on the 15th.
OK, blue form to manager, yellow to accounting. I think I've got it. What type of expenses
will the company reimburse?
Typically taxi, subway and bus fares; admission fees; meals and drinks up to $30 a day; and
any necessary business supplies either for use on your trip or after you return. Of course, we'll
also reimburse for unexpected costs, such as having to rent a hotel room if your flight is
cancelled or delayed, or expenses associated with a lost wallet or natural disaster.
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Hi, Kathern Kitchum? This is Dennis Chaix from Castro's Catering. I'm sorry, but there's a
slight problem with your catering menu for the party Saturday night, and I wanted to ask you
how best to handle it. You wanted 20 pounds of fresh caviar, but our supplier is hampered by a
labor dispute, so they can deliver only 10 pounds of caviar. We could refund your money for the
other 10 pounds, or substitute something else.
Oh dear. Hmmm... well, we have more than 200 guests, so it's probably best to substitute at
this point. What would you recommend?
Well, you wanted five pounds of smoked sardines. How about 10 more pounds of those?
No, let's do this. Five more pounds of sardines, and double the amount of avocado dip, from
three bowls to six. Hey, while you're on the phone, can we double-check the order?
Hey James. How's your research going for the board of directors' report? Is there anything I
can help you with?
Thank for offering, Liv. I've been summarizing customer satisfaction surveys for each quarter
of last year. It's pretty interesting. Actually, if it's not too much trouble, would you proofreading
my power-point slides? I'll have them finished in about an hour.
Sure, no problem. E-mail them to me and I'll look them over. Did you discover anything
interesting in reading the surveys?
Oh yes. They're quite interesting. Probably the most fascinating thing were the opinions about
the price of our product. In the first quarter, about 70 percent of the customers said it was priced
fairly, but by the last quarter, when the economy had worsened, more than 80 percent said it was
priced too high.
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Hello? I'm calling about the two-bedroom rental you have advertised on the Home Base
website. Is that still available?
Yes it is. If you'd like to see it , we can make an appointment for this afternoon.
OK, but before I see it, I'd like a little more information. The ad said it was $1,500 a month,
plus the first and last month rent in advance, plus a cleaning deposit. How much is the cleaning
deposit? Also, how many bathrooms does it have?
It has two bathrooms, and the cleaning deposit is $500, half of which is non-refundable.
Our revenues are down 20 percent this quarter. Anyone have ideas how to bring them up?
I think we need to promote more heavily. Our new X-3PO is a great product. Once more
people know about it, sales will soar. This will create demand for our other products.
Not necessarily. But we should try different advertisements designed to get the X-3PO in
customers' hands. Like 2-for-1 deals, and free downloads on new X-3POs.
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He was out of work for three months after he got laid off here, but now he has a new job with
Banana Computers. He loves it, and he's making more money.
Good for him! He's such a hard worker, I knew he'd land on his feet.
Oh no! I can't get a signal with my cell phone. I've just about had it with this cell company!
Hmm, I can get a signal here. Why don't you try my cell provider? I've been very happy with
them. I pay $60 a month, and they gave me a free phone.
Only sixty dollars a month? My company charges $79, and I had to pay for my phone on top
of that. Plus, you get better reception.
Come on, let's go to my cell phone store. I'll introduce you to my sales agent, and she'll set
you up.
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Bi luyn nghe s 60
Our plan has three basic options, each of which offers the same amount of coverage. You can
choose a deductible of $1,000, $2,000 or $3,000. The higher the deductible, the lower your
monthly payment.
I see. And what are the monthly payments for each plan?
For a woman your age and health condition, it's $100 a month for the $1,000 deductible, then
$200 and $300 for the others.
The payments are reasonable, but I'm worried about the choice of physicians and the types of
prescription medications that are covered under your plan.
Really? That's too bad. I loved him in Too Noisy on the Eastern Front. He was great in those
kind of macho, tough-guy roles.
Yeah, but he wasn't one dimensional. He could also play sensitive parts. Didn't he win an
Oscar for that love story, The Russian Patient?
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Did you get the memo on the new dress code? Wow. How ridiculous!
Yeah, I couldn't believe it. No more casual Fridays. And no more sneakers or short-sleeve
shirts. We're going to be a lot more formal now.
Yeah, I guess management decided we look too unprofessional when customers come into the
office. Which happens like what, twice a month?
I know. And anyway, they shouldn't judge us by our looks, they should judge us by our
performance.
Martha, have you met Benjamin yet? He's our new summer intern from State University.
No Scott, I haven't. I hope he's as good as the intern we had last summer. That young man
worked really hard.
Benjamin seems sharp. And he's ambitious too. He said after he gets his business degree, he
wants to go to law school and become a criminal lawyer.
Oh my. Maybe we'll see him on TV one day, defending a celebrity in a famous trial!
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Both our savings and checking accounts pay 5 percent interest on your first $500. On amounts
over that, checking pays point-five percent, and savings pays one percent.
For savings, no. The minimum for checking is $100. For amounts under that, we charge a fee
of $10 a month.
Wow, James! That's quite a stack of books. It looks like you're studying for an exam.
Oh I'm studying, but not for an exam. I've been doing some research at the company library
for a report on psychological investing. Did you know that some firms use psychology research
to develop products like personality tests and employee performance evaluations? They believe it
gives them an edge in hiring quality workers and ensuring top-notch performance.
Oh yeah, I've heard about that. It's called psychometrics. I minored in psychology before I got
into stock analysis.
Really? Could you do me a favor, then? Would you please review my first draft? Mr. Spencer
wants this report tomorrow, and I'd appreciate it greatly if you'd provide some feedback. If you
could, I'll treat you to an early dinner at the Chinese restaurant around the corner.
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Hello, I'm trying to reach Mitch Graham. Could you connect me to his extension, please?
I'm sorry sir, but Mr. Graham is out of the office until Wednesday. Could I connect you to
someone else?
I'm not sure. Mitch is in charge of our account. I'm with Precious Pet Shop, and I'm calling to
order three cases of dog food. We need them by the end of the week.
Oh I see. In that case, I'll put you through to Ms. Crockett, our product department manager.
She should be able to take your order and get the dog food shipped right out to you.
Rebecca, I heard from Caitlin that you're in charge of replacing all our computers. This is
great; it's about time!
It sure is! When the system crashed last Friday, it was the last straw. That's when Mr.
Thompson gave me the green light to order new computers. I'm aiming to get a new system
installed by the end of the month, but I still have some research to do because I want to change
vendors.
It'd be a good idea to use a vendor that offers ongoing technical support. I know that Ingram
Computers has an excellent reputation for customer service, and they have a comprehensive parts
replacement warranty. During the warranty period, if something goes wrong they'll replace your
computer outright or else lend you a computer while they repair yours.
Yeah, I've heard really good things about Ingram too. We get their brochures in the mail all
the time.
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So, how are the results from the focus group looking, Sean?
So far, pretty good. Most participants said they are willing to pay more for a soft drink that is
supplemented with vitamins.
We're waiting to receive the results from the west coast office before we formulate that data.
Hi Beth. Have you decided what seminars to take at the training sessions next week?
I've still got a lot of work to catch up on. Honestly, I don't see how I'll be able to squeeze it in.
You do know it's mandatory for all staff members, right? Why don't you sign up for an
evening or weekend session if that works better for you.
I guess I'll have to. I have a lot of meetings with clients on weekdays.
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Yes I have. It looks good, but I didn't completely understand the non-disclosure clause.
Oh, that means once you come to work for us, if you leave our company for any reason, you
cannot tell anyone technical information about our products.
Yes, that makes sense. You do have to protect your trade secrets. Well then, everything looks
like it's in order.
Hi. I deposited $500 into my checking account, but when I tried to withdraw, the ATM
machine outside wouldn't let me take it out.
No, I don't need it. If you deposited on Monday, the funds should be available to you by
tomorrow afternoon. We place a three-day hold on all deposits, to make sure the money clears
from the check-writer's bank.
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I heard that House of Coffee is going to close 200 stores. Their business is really hurting.
Yeah, well, that may be. But they're still 500 stores ahead of us.
Not for much longer. Our sales are increasing each quarter, and our new mocha freeze is
really taking off.
It is! At this rate, we'll catch up to them sometime in the next five years.
Hello, Thomas? This is Debra. I'm on my way to Jim's office, but I'm a bit confused.
Actually, the best thing to do would be to ride two more stops, to Alder Street. At the Alder
Street Station, go out the east door and turn left. Walk down Alder about two blocks to 24th, and
turn right. Jim's office will be a half-block down on the right hand side.
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What are you doing Tammy? With all those books and papers, it looks like you're cramming
for a final exam.
I am, in a way. I'm studying for my medical board certification next month. Nurses have to be
re-certified every five years, to be sure we're up-to-date with the latest health practices. It's a
four-hour test.
I see. Don't worry too much. You've been a nurse for 12 years, so you've already passed two
of these. I'm sure you'll pass again with flying colors!
Thanks. I hope so. There have been a lot of changes in the field since my last medical board
exam. I'm trying to catch up on all of them.
Hi, this is Ella from Business Brochures. We need to order printing paper, and I wanted to
inquire about your bulk rates. We're going to need 100 reams of white paper, and 300 reams of
colored paper.
Thank you for calling. For the white paper, we offer a 10-percent discount, so that would be
$50 per ream. For the colored paper, we offer a 20-percent discount. It's more expensive, so that
would be $65 per ream.
OK, thanks. I called Super Warehouse, and their prices are $40 a ream for the white and $55
for the color, so I think we'll go with them.
Hmm. Forty and 55? I'll beat those prices by 5 percent, if you'll order from us instead.
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Hello, this is Tom Danielson with the Post-News. Could I speak to Ms. Markowitz please?
Ms. Markowitz is out of the office until Monday. I can put you through to her voice mail.
I need to speak with her as soon as possible. It's concerning a story I'm writing, and my
deadline is this afternoon. Is there any way I could reach her sooner than Monday?
She does check her voice mail regularly. I can also reach her on her cell phone and ask her to
give you a call.
Thank you Corey. Now to JC. How are you coming with arrangements for the exposition this
weekend?
We have a bit of a problem. There was a last-minute rush of vendors, so we need 10 more
booths, and we have to amend the programs to include all the extra names and information.
OK. Corey, can you find someone in your department to help arrange for more booths? And
Michelle, can you please get someone to proof the programs when they're ready. Is there
anything else?
We need to order more food from the caterers, but I can have someone take care of that.
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I can't get a hold of Roger at Larson Brothers Inc. He doesn't return my e-mails, and I've left
two voice messages. I need to talk with him soon about renewing our contract.
I'm sure it's nothing personal. He's probably been busy. Have you tried dropping in in person?
It's only a couple of blocks away from our building.
That's a good idea! I should swing by and invite him to lunch. Everybody likes a free meal.
Yes, then you can discuss the contract while you eat.
Guess what! I overheard Mr. Gillis talking with the shop foreman yesterday. They're going to
be overhauling our entire production plant!
Really? Good. It's about time. Our equipment is out-dated, and there's no ventilation in there.
Yes, that's what Mr. Gillis told the foreman. They talked about ordering state-of-the art
machinery, and totally redesigning the plant layout.
Uh oh. If they automate most of the plant, that'll mean some workers will lose their jobs.
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Hello, Mr. Womak? This is Macy Cousins at Darby & Dodge. I'm calling to see if you've had
time to review the proposed revisions to our contract.
Thank you Ms. Cousins. We received the contract last week. Our attorneys are still looking at
it. I'm told they think it looks good, but are making some minor changes pertaining to the section
on fees.
Do you know when you might be able to send it back to us for final approval? Mr. Darby is
hoping to receive it by Friday.
Yes, I think we'll be able to have it to him by Friday. I'll check with our legal staff, and
confirm that by this afternoon. Would that be all right?
Excuse me, Ms. Farr. Could you sign this requisition for freelance pay? We need to contract
with a writer to help with content for our website redesign.
I'll have to check with Mr. Bosworth. You know we're on a strict budget.
Yes, I do. Mr. Bosworth has already approved it. He said we need to get the new website up
as soon as possible. Our designers are working overtime, so we need outside help with writing
and editing.
I believe you, but I still need to hear it from Mr. Bosworth directly. He's in a meeting now.
Leave the form with me, and I'll check with him when he's through then send it to your desk.
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There are rumors that you're considering moving your firm from this city. Is that true?
We were founded in this city, and we've been here 25 years. We don't want to move. But
we've been approached by other cities offering more attractive options, in terms of tax rates and
special incentives, and asking us if we'd consider a change.
How have the mayor and city council responded to these concerns?
Well, they're aware of the offers, and we're continuing negotiations. Our position is that we
provide a lot of jobs and a lot of income to this community over the past quarter century, but we
will have difficulty continuing to do so with the current tax structure.
It was awful! We sat on the tarmac for three hours while they looked for a different pilot. It
turned out that ours had exceeded the maximum flying hours allowed for one shift.
Wow! Didn't they know that before letting passengers board the plane?
Apparently not. The woman sitting next to me said she was going to call the airline and tell
them how dissatisfied she was.
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Hi, Deb. I was wondering if you would like to play softball with us on Sunday afternoon.
Uh... thanks Paul. It sounds like fun, but I'm really out of shape. Besides, I haven't swung a
bat or thrown a ball in years.
That's all right. We just play to socialize, have some fun, and get a little exercise. Don't worry
about it, we're not professionals! We'd love to have you on the team, and we could really use you
on Sunday. One of our players was injured during the last game.
Hello, Mr. Ramirez. This is Helen Luna at Magnum Heating Supplies. I've been going over
our customer records, and I see that you currently use our Model 200 filters for your heating
systems. I'm just calling to ask: have you considered upgrading to the Model 201 filters?
I guess it's a possibility, but the 200's seem to be doing the job just fine for us.
Well, the reason I ask is that for the next 90 days the Model 201 filters will be on sale for the
same price as the Model 200's you're using now, so this would be a good time to change to the
newer model.
Interesting. Well, why don't you send me some more information and I'll consider it.
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No, that's okay. I can use Map World on the Internet. Should we say two o'clock?
Could we make it three? I've got a 1:30 appointment, and I want to be sure and be available
when you get here.
Hey Jean, I'm making a lunch run for subway sandwiches. What do you want?
I'd like a six-inch club sandwich, a bag of potato chips, and a large Sprite. No, wait, make that
an iced tea.
OK. What condiments do you want on your sandwich? And what kind of bread?
Whole wheat, please. And I'd like everything except mayonnaise and mustard.
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