EYMI CASTILLO

1724 SW 23rd Ave, Miami, FL. 33145 | (c) 786-393-

1678 | epcastil@fiu.edu
EDUCATION
Florida Intl University
Bachelor of Science in Recreation and Sport Management Miami, FL; June
2010- Dec. 2013
Graduated Cum Laude with 3.61 GPA
EXPERIENCE
Florida Intl University
o Assistant Ticket Sales Manager Miami, FL; May
2015- Present
Supervise game day ticket operations and event staff.
Complete daily deposits for cash/check and credit card transactions.
Process payment submissions, online orders and ticket mailings.
Generate Box Office and Reconciliation reports.
Proficient in Neulion Ticketing System and JumpForward Software.

o Ticket Sales and Operations Representative Miami, FL; Jan. 2013-

May 2015
Duties include selling individual game day tickets and season tickets.
Handle distribution for Will Call, players pass list, recruits, and community partner
tickets.
Assist with completion of deposit and reconciliation reports.
Produce Box Office reports for game days.
IMG Worldwide Miami, FL;
February 2014- Present
o Ticket Operations Supervisor
Assist patrons purchase or renew tournament and vacation packages.
Handle ticketing issues, onsite ticket sales and Will Call Distribution at the Sony
Open 2014.
Proficient in Pacciolan Ticketing System.
Miami Marlins, L.P Miami, FL; May 2012-
Present
o Guest Services Representative
Provide information regarding Marlins Park amenities.
Work special events throughout the ballpark (i.e Power Showcases, Corporate
Dinners, etc.)
Tour Guide- Provide guests with behind-the-scenes tour of Marlins Park.
Miami Heat Miami, FL; April-
Aug. 2014
o Box Office Representative
Primary responsibilities included selling game day tickets for home games and
events
Distribute Will Call and Visiting Team Player Pass list.
Ticketmaster and Archtics experience.
U.S Army Morale Welfare and Recreation Fort
Campbell, KY; May -August 2013
o Outdoor Recreation- Adventure Programs Intern
Lead the Warrior Adventure Quest Platoon training.
Scouted and planned itineraries for various trips such as kayaking, paddle
boarding, hiking, etc.
Assisted leading Therapeutic Riding program for wounded soldiers.
CERTIFICATIONS/ SKILLS
NOLS- Wilderness First Aid
AHA- Heartsaver First Aid CPR AED
Bilingual- Fluent in English and Spanish