Erin Burt

108 County Road Apt 309 (978) 471-9647

Ipswich, MA 01938 eburt117@gmail.com

Summary
Knowledgeable customer service agent with company experience, strong organizational skills,
and leadership potential, looking to expand my aviation career.
Education
Bridgewater State University Bridgewater, MA
B.S., Aviation Science, Management Concentration
Expected graduation: December 2018

Experience

Server, 99 Restaurant Sept 2016-present | Pembroke, MA

- Provided excellent customer service skills to ensure accuracy and high customer
satisfaction

Customer Service Agent, Peninsula Airways Summer 2015 & 2016 | King Salmon, AK

- Served as a customer service representative to check in passenger, book flights and

resolve complaints
- Worked as a team to secure on-time departures and follow all safety practices

Ops Agent, Peninsula Airways Summer 2016 | King Salmon, AK

- Acted as the primary liaison between the pilot and the dispatcher, ramp lead, and CSA
lead
- In charge of ensuring on-time departures, accuracy of weight and balance charts and seat
map, and that safety practices were being followed

Assistant, Bridgewater State University Sept 2014-May 2015 | Bridgewater, MA

- Assisted Aviation administrator with filing and processing paperwork containing

confidential student information

Intern, Eagle East Aviation March 2015 | North Andover, MA

- Helped with processing payments and office organization

- Assisted mechanic in doing inspections and maintenance

Skills
WhizWheel, Image, Sabre, Native Sabre, Greenlight, Microsoft Office