Leticia Nicole Gibbons

7411 S Cypress St
Midvale Ut, 84047
801-918-3102
leticianicole95@gmail.com

PR OF ES S ION AL SK IL LS
Time management Team Leading skills

Works well with a team Cashier Skills

Works well under pressure Computer skills / dual monitor skills

Great customer experience Experience with Word, Excel, and

PowerPoint
Can set and exceed my goals
Self-Motivated
Collection/ Sales experience
Took two years of French
EX P ER I ENC E
Collection Senior Rep, Comcast, Sandy Utah July 2015-Present
At Comcast, I was a Senior Rep Agent in the collection department. My position required
me to take incoming calls and to also call out to customers about their past due amount on
their bills. I had to manage my time so that I made all my stats for both in bound and out
bound calls. Worked with customers on their bill by negotiating payment arrangements.
Deescalated and assisted with team mates calls from unhappy customers to make sure the
customer had a good experience. Daily huddles with team that worked on team building
skills and customer experience. Had great relationships with customers, had a friendly
polite tone that reflected in customers feedback.
Megaplex Jordan Commons, Sandy, Utah 2013- 2014
I worked in the concessions stand at the Megaplex theaters. My responsibilities included
taking and fulfilling customer orders. Worked at the cashier and handled customers
money. Provided great customer experience to all customers.
EDUC ATI ON
Hillcrest High School, Midvale Utah High School Diploma, 2014
Salt Lake Community College, Salt Lake City, Utah Currently attending
REF ER ENC E S
Steve Draper Comcast Supervisor (801) 979-3071
Emily LowryComcast Agent (307) 448-0107