FIGURE 1: Customers Visits to Siti Salon Alzahrah

The pie chart in Figure 1 represents the customers number of visits to Siti Salon Alzahrah
before their current visit. In the first question, we have asked 30 customers on how many
times they have visited the salon to find out whether they are regular customers or non-
regulars. Among all 30 respondents, there are 20 respondents who have visited the salon for
zero to five times, 3 respondents visited the salon for six to ten times and 7 respondents
visited the salon more than 10 times before. Therefore, it can be seen that the most
respondents have only visited the salon for about 0 to 5 times which consists of first timers,
followed by more than 10 times and the lowest is 6 to 10 times. From this, we can assume
that there are more non-regular customers than the regular ones.
 FIGURE 2: Rate of Salon Services

The bar chart in Figure 2 shows the rate of services offered at Siti Salon Alzahrah. We have
asked 30 respondents on how they would rate the services they received at the salon. There
are 17 respondents who rated them as excellent while 12 respondents rated the salons
services as fair and only 1 respondent rated them as poor. Therefore, we can see that a
majority of the respondents rated the services as excellent. We can assume that most
customers were satisfied with the hair and beauty services provided at the salon.
 FIGURE 3: Customers Satisfaction of Staffs Greetings

The pie chart in Figure 3 represents the customers satisfaction of staffs greetings upon
entering the salon. From our survey, out of 30 respondents, 16 of them rated the staffs
greetings as excellent, 8 respondents rated them as fair and 6 respondents rated them as poor.
It is shown that most of the customers rated the staffs greeting as excellent, followed by fair
and poor. It can be deduced that most of the customers are satisfied with the staffs greetings.
However, the 6 respondents who we assumed had received poor greetings upon entering the
salon may cause some setbacks to the salons rate of hospitality. We presume that though
most of the customers are overwhelmed with the greetings, some improvements are still
needed in order for all customers to be satisfied.
 FIGURE 4: Rate of Staffs Communication Skills

The bar chart in Figure 4 represents the customers rating on the staffs communication skills.
We have asked 30 customers to rate the staffs communication skills and there are 17 of them
who rated the communication skills of the staff at Siti Salon Alzahrah as excellent, 9 rated it
as fair and 4 rated it as poor. Thus, from the questionnaire, we can make an assumption that
most of the customers felt satisfied with the staffs communication skills and only a small
number of them are dissatisfied with it. However, 4 out of 30 respondents make up 13.33
percent of the respondents which may be a loss for the company if this percentage of
customers refuse to return to the salon.
 FIGURE 5: Rate of Staffs Appearance

The pie chart above shows the ratings of staffs appearance rated by 30 customers. 17 of them
rated the appearance of the staffs as excellent, 10 rated it as fair and 3 of them rated the
staffs appearance as poor. Overall, majority of the respondents rated the staffs appearance as
excellent, followed by 10 respondents rated it as fair and 3 respondents rated staffs
appearance as poor. Thus, we can infer that most of the customers felt content with the staffs
appearance and only a few of them are dissatisfied with it.
 Response
No. Questions
Yes No
Did the staff offer you food or drinks?
1. 16 14

Did the staff smile to you often?

2. 26 4

Did you have any conversation with the staff throughout the service?
3. 25 5

Did the staff give you any recommendation on other services suitable
4. 25 5
to you?

Table 1.0: Responses to Yes or No Questions

Table 1.0 summarizes the customers responses to the yes or no questions in our
questionnaire. From the questionnaire answered by 30 customers, firstly, we have found out
that only 16 customers were offered refreshments while 14 of them were not offered. We
assume that the staff may have overlook this matter and did not offer the 14 customers who
had answered no to the questions.

Second, 26 of the respondents answered yes when were asked whether the staff smile
to them while 4 respondents answered no. Through this, an assumption can be made that the
staff often smile to the customers.

Third, it is shown from the table that 25 respondents answered yes when asked
whether they had any conversation with the staff throughout the service while 5 answered no.
We can deduce that majority of the customers had a conversation with the staff throughout
the service at Siti Salon Alzahrah while only a small number of them did not.

Lastly, for the question on whether the customers received any recommendation on
other services suitable for them, 25 of the respondents answered yes while only 5 of them
answered no. Therefore, we can assume that the staff regularly give recommendations on
other services offered which might be suitable to the customers.