Recruitment and On-Boarding Process.

Institute of Management Development and
Research Institute, Pune
Post Graduation Diploma in Management (2018-20)

3rd Fortnightly Report
Submitted To: Submitted By:
Project Title – “A Study of Employee Satisfaction with

Recruitment and On-Boarding process at HRH Group
of Hotels"
OBJECTIVE- The general objective of study is to study employee’s
perspective towards the Recruitment and On-Boarding process
1. To examine what employees, think about the ongoing hiring policies

2. To identify the problems if any in the process.
3. To recommend ways of enhancing and improve the said process
and policies related to it.
Research Methodology
The process and methods used in data collection were primary in form of:
  Questionnaire
 Personal interview
Questionnaire
A set of questions were printed and distributed to the staffs of hotel, and the
questionnaire was circulated among the head of the departments as well as
the operational level staffs, as in the study I had considered two groups from
the top management perspective to the ground staff’s perspective and hence,
had merged them in my study to arrive at a combined conclusion of both.
Personal interview
There was face-to-face conversation with the respondent, in that I asked

open ended questions with the head of the operations and staff of the hotel.it
helped me to seek clarification where it was necessary in the questionnaire
Population
The population of the study consist of the staffs of three units of HRH Group of
hotels in the following manner.
No. of Employees from each unit
28
7
5
Shiv Niwas Palace Fateh Prakash Palace HRH central Office
Sample size
In this study a sample size of 40 candidates is used to allow more coverage of

the study area and to ensure precision in drawing conclusion. Simple random
sampling was used, here each population elements had a known and equal
chance of being selected.
Questionnaire
Likert Scale Questionnaire for measuring satisfaction level
Satisfaction Survey on Recruitment & On-boarding
QUESTIONNAIRE
Basic information:
1. Name (optional)
2. Unit
3. Department
Recruitment Process
Sr. No. Question Very Dissatisfied Neutral Satisfied Very

Dissatisfied Satisfied
1 Information
received about
the job from the
HR Dept.
2 Response time
from HR dept. in
processing your
candidature.
3 Timing of the
interview
4 Schedule of the
interview
5 Communication
of the status of
the candidature
throughout the
offer process
6 Feedback given
on the results of
the interview
7 Explanation of
the various
components of
offer package
8. Time frame between your final interview and your offer
a. < 1 week
b. 1-2 weeks
c. 2-3 weeks
d. > 3 weeks
9. Were you asked about your location preference and informed about it timely?
YES NO
10. a) Did you request the feedback after the interview?
YES NO
10.b) If yes, was the feedback helpful/informative?
YES NO
11. Were you satisfied with the HR response you had during the overall
recruitment process?
YES NO
12. What do you believe should be organization’s top priority for improving
Recruitment process?
⃝ Information received about the job during initial contact

⃝ Response time in processing the candidature
⃝ Timing & schedule of interview
⃝ Feedback on the result of interview
⃝ Communication of the status of candidature
On-Boarding process
Sr. No Question Very Dissatisfied Neutral Satisfied Very

13. Joining
formalities
14. Individual and
medical test
15. Accuracy of the
job posting
according to the
job description
16. The information
provided on
ethics and key
personnel policies
17. Conveyance
arrangements
18. Explanation
about the duties
and job
expectations
which was
communicated to
you.
19. Resources given
to you which is
required to do the
job effectively
20. Feedback
provided by your
superior on your
performance
21. Overall
experience of on-
boarding
22. What do you believe should be organization’s top priority for improving
on-boarding process?
⃝ Joining Formalities
⃝ Individual & medical tests
⃝ Accuracy of job posting
⃝ Induction sessions
⃝ Explanation on ethics and policies
⃝ Explanation of job duties by supervisor
⃝ Feedback given on performance
23. Suggestions if any:

DATA ANALYSIS
The data which was taken from each department was calculated and
converted into average data of that department, following are the statistical
figures to summarize the responses of the respondent.
Q1. Information received about the job from HR. Dept
No. Of Respondents Percentage

Very Dissatisfied 0 0
Dissatisfied 0 0
Neutral 20 50%
Satisfied 20 50%
Very Satisfied 0 0
Total 40 100%
Chart Title
30
25
20
15
10
0
Very Dissatisfied Neutral Satisfied Very Satisfied
Dissatisfied
Interpretation:
From the above data, we can interpret that 50% of the respondents were Neutral when
asked about it while 50% of the respondents were satisfied from the info received from HR
Dept.
Analysis:
By the above data we can see that there is a 50-50 response towards the above-
mentioned topic and people are satisfied with the HR Dept. Information provided.
Q2. Response time from HR Dept in processing your candidature
No. of Respondents %
Dissatisfied 2 5
Neutral 14 35
Satisfied 23 57.5
Very Satisfied 1 2.5
Total 40 100
Chart Title
30
25
20
15
10
0
Dissatisfied
Interpretation:
From the above data, we can interpret that 50% of the respondents were dissatisfied, 35%
were neutral, and 57,5 % were satisfied from the Response time from HR Dept in processing
their candidature
Analysis:
By the above data we can see that there people are satisfied with the response time
from HR Dept in processing their candidature.
Q3. Timing of interview
No. of Respondents %
Dissatisfied 1 2.5
Neutral 9 22.5
Satisfied 28 70
Very Satisfied 5 12.5
Total 40 100
Chart Title
30
25
20
15
10
0
Dissatisfied
Interpretation:
From the above data, we can interpret that 2.5 % of the respondents were dissatisfied,
22.5 % were neutral, and 70% were satisfied with the timing of the interviews
Analysis:
By the above data we can see that people are satisfied with Timing of interviews.
Q.4 Scheduling of interview
No. of Respondents Percentage

Very Dissatisfied 0 0%
Dissatisfied 2 5%
Neutral 5 13%
Satisfied 28 70%
Very Satisfied 5 13%
Total 40 100%
CHART TITLE
45
40
35
30
25
20
15
10
5
0
Very Dissatisfied Neutral Satisfied Very Satisfied Total
Dissatisfied
Interpretation:
From the above data, we can interpret that only 2% of the respondents were dissatisfied, 13
% were neutral, and 70 % were satisfied with the scheduling of the interviews.
Analysis:
By the above data we can see that people are satisfied with HR dept scheduling
of interviews.
Q5. Communication of status of candidature

Dissatisfied 2 5%
Neutral 3 8%
Satisfied 26 65%
Total 40 100%
Chart Title
45
40
40
35
30
25 28
20
15
10
5 0 3 1 8
0
Very Dissatisfied Neutral Satisfied Very Total
Interpretation:
were neutral, and 65 % were satisfied and 23% of the population showed a very satisfactory
response towards HR Dept’s communication regarding their candidature
Analysis:
By the above data we can see that HR dept is keeping the candidates updated about
their status and communication is good enough.
Q6. Feedback given on result of the interview

Dissatisfied 3 8%
Neutral 4 10%
Satisfied 25 63%
Total 40 100%
Chart Title
031
28
40
Very Dissatisfied Dissatisfied Neutral

Satisfied Very Satisfied Total
Interpretation:
were neutral, and 63 % were satisfied and 20% of the population was highly satisfied
with the feedback provided to them.
Analysis:
By the study of above data I can be seen that the feedback function is performed in a
efficient manner by the HR Dept.
Q7. Explanation of the various components of offer package

Dissatisfied 3 8%
Neutral 1 3%
Satisfied 28 70%
Total 40 100%
Chart Title
031
28
40
Very Dissatisfied Dissatisfied Neutral
Satisfied Very Satisfied Total
Interpretation:
were neutral, and 70 % were satisfied and 20% were highly satisfied with the Response of
HR Dept regarding their offer contents.
Analysis:
By the above data we can see that the details provided by the HR Dept to the
candidates regarding their job roles and other details was relevant and effective.
Q8.Time frame between final interview and offer

less than 1 week 26 65%
1-2 week 9 23%
2-3 week 4 10%
more than 3 weeks 1 3%
Total 40 100%
Chart Title
less than 1 week

33% 1-2 weeks
50% 2-3 weeks
more than 3 weeks
11% Total
5%
1%
Interpretation:
When asked about the response time of HR Dept, 50% said it was within a week, 33% got
the response within 2 weeks, 11% got it after 2 weeks and only 1% were conveyed after
3 weeks.
Analysis:
By the above data we can see that the Response time of HR dept is very quick and maximum
respondents got the information regarding their status within 1 week.
Q9. Given Location preference
Yes 33 83%
No 7 18%
Total 40 100%
Chart Title
40
35
35
29 19%
30
25 Yes
20 No
15
81%
10
7
5
0
Yes No Total
Interpretation:
From the above data, we can interpret that 81% replied YES whereas only 19% of
the population said No when it comes to location preference asked.
Analysis:
The location preference is asked from almost each candidate who appears for the job
Q10 (a) Asked for feedback after interview??
Yes 35 88%
No 5 13%
Total 40 100%
Yes No
Interpretation:
From the above data, we can see that 88% candidates asked for the Feedback after
the interview whereas 12% were not concerned much about it
Analysis:
Q10 (b) Was the feedback helpful?
Yes 29 83%
No 7 20%
Total 35 100%
30
25
20
15
10
0
Yes No
Series1
Interpretation:
Out of the 35 respondents who asked for the feedback, 29 (80%) found it to be useful for them.
Analysis:
The HR dept. makes sure that the feedback system is effective and efficient enough
for the candidates asking for it.

Q11. Were you satisfied with the HR response you had during the overall recruitment process

Yes 28 70%
No 12 30%
Total 40 100%
30
25
20
15
10
0
Yes No
Series1
Interpretation:
From the above data, we can interpret that 70% of the were satisfied with the overall recruitment process a
Analysis:
By the above data we can see that the overall satisfaction level of the respondents is very high and it
could process carried out in the organization is up to the mark and very satisfying.
Q12. What do you believe should be organization`s top priority for improving Recruitment process?

Info received about job 5 0%
Response time in processing the candidature 2 8%
Timing and Scheduling of interview 11 3%
Feedback on interview 16 70%
Communication of status of candidature 6 20%
Total 40 100%
NO. OF RESPONDENTS
No. of Respondents
16
11
6
5
Interpretation:
From the above data, we can interpret that 50% of the respondents were dissatisfied, 35% were neutral,
an Response time from HR Dept in processing their candidature
Analysis:
Q13.Joining Formalities

Dissatisfied 0 0%
Neutral 17 43%
Satisfied 23 58%
Very Satisfied 0 0%
Total 40 100%
Chart Title
Total 40
Very Satisfied 0
Satisfied 23
Neutral 17
Dissatisfied 0
Very Dissatisfied 0
0 10 20 30 40 50
Series1
Interpretation:
From the above data, we can interpret that 43% were neutral, and 57 % were satisfied
with the joining formalities went through while joining the job.
Analysis:
By the study of above data, we can see that the joining formalities carried out in the
organization are fare enough and can be continued in the same manner as they are going
on right now.
Q14. Individual and Medical Test

Dissatisfied 0 0%
Neutral 3 8%
Satisfied 32 80%
Total 40 100%
Chart Title
45
40
35
30
25
20
15
10
5
0
Dissatisfied
Interpretation:
From the above data, we can interpret 8% were neutral, and 80 % were satisfied and 13%
were highly satisfied with the concept of Medical Test for the New Joiners carried out by
the HR Dept.
Analysis:
By the above data we can see that the concept of Medical Test is liked by the people
and should be continued without any change.
Q15. Accuracy of Job Posting

Dissatisfied 0 0%
Neutral 2 5%
Satisfied 31 78%
Total 40 100%
35
31
30
25
20
15
10
7
5
2
0 0
0
Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Series1
Interpretation:
When asked about the accuracy in Job posting 78% were satisfied with it and 18% were
highly satisfied with it
Analysis:
As we can see that 80% of the joiners were correctly posted to the jobs they preferred
and were satisfy with this, we can conclude that the HR Dept. is working were efficiently
and effectively in the On-Boarding process.
Q16. Information provided on ethics and key personnel policies

Dissatisfied 0 0%
Neutral 3 8%
Satisfied 22 55%
Total 40 100%
Chart Title
25
20
15
10
0
Interpretation:
From the above data, we can interpret that 8% were neutral, and 55 % were satisfied and
38% were highly satisfied with the information provided regarding the info conveyed about
the ethics.
Analysis:
the overall communication aspect of the HR Dept is very effective and efficient and
the candidates are satisfied with it.
Q17. Conveyance Arrangement

Dissatisfied 0 0%
Neutral 5 13%
Satisfied 25 63%
Total 40 100%
Chart Title
45
40
35
30
25
20
15
10
5
0
Dissatisfied
Interpretation:
From the above data we see that 13% were neutral, and 63 % were satisfied and 25% were
highly satisfied with the conveyance arrangements offered by the company.
Analysis:
By the above data we can conclude that Satisfaction level is very good when it comes
to conveyance arrangements for the employees.
Q18.Explanation about job duties and expectations from you

Dissatisfied 0 0%
Neutral 0 0%
Satisfied 33 83%
Total 40 100%
Chart Title
35
30
25
20
15
10
0
Interpretation:
From the above data, we can interpret that 82% respondents are satisfied and 18 % were
highly satisfied with the explanation given to them regarding their job roles and duties.
Analysis:
This again shows that the communication is very effective and efficient.
Q19. Resources given to you to do the job effectively

Dissatisfied 0 0%
Neutral 1 3%
Satisfied 28 70%
Total 40 100%
Chart Title
30
25
20
15
10
0
Interpretation:
From the above data, we can interpret that 3% were neutral, and 70 % were satisfied and
27% were highly satisfied when asked about the resources provided to them for
completion of their duties at workplace.
Analysis:
By the above data we can conclude that HR Dept is performing good on these grounds and
people are satisfied with it.
Q20.Feedback provided by your superior on your performance?

Dissatisfied 0 0%
Neutral 2 5%
Satisfied 26 65%
Total 40 100%
Chart Title
30
26
25
20
15
12
10
5
2
0 0
0
No. of Respondents
Interpretation:
From the above data, we can interpret that only 5% selected neutral, whereas 65%
were satisfied and 30% were highly satisfied with the timely feedback received from
their superior regarding the work performed by them.
Analysis:
When it comes to timely feedback to the employees, the task is done very effectively and
efficiently, and the people are satisfied with the functioning
Q21.Overall experience of on-boarding

Dissatisfied 0 0%
Neutral 1 3%
Satisfied 29 73%
Total 40 100%
Chart Title
35
30 29
25
20
15
10
10
5
0 0 1
0
No. of Respondents
Interpretation:
When asked about the overall experience of the on-boarding from the respondents, 3%
were neutral on it, 73% were satisfied and 25% were highly satisfied with the overall
functioning
Analysis:
By the above data we can see that the overall response of employees for the Onboarding
is positive and the function performed is satisfactory.
Q22. What according to you should be organization’s top priority for improving On-
boarding process??

Joining Formalities 4 10%
Individual and Medical Test 4 10%
Accuracy of job posting 2 5%
Induction Sessions 5 13%
Explanation on Ethics and Policies 11 28%
Explanation of Job duties 11 28%
Feedback on performance 3 8%
Total 40 100%
Joining Formalities Individual and Medical Test

Accuracy of job posting Induction Sessions
Explanation on Ethics and Policies
1
1
5
4
NO.OFRESPONDENTS
Interpretation:
were neutral, and 57,5 % were satisfied from the Response time from HR Dept in processing
their candidature
Analysis:
Activities carried out on the Project assigned
In the previous report I had mentioned the current scenario of the organization,
project objective, problem statement, research methodology & the work done
from 1/06/19-16/06/2019.
So now from 17/06/2019 – 22/06/2019 the further activities & data collection
is done:
  The has been completed and the data has been analysed
  Working on the Project and bringing it towards the end.
  The functions in the company are learned
 Training two new interns who joined from 20th June 2019,
 Visit to two Additional Units Jag Mandir and Shikar Badi Resort along with
 several candidates for their interviews
 As mentioned in the last report regarding the recruitment process for the
following posts
➢
Secretary to CMD
➢
Joint Operations Head for the two Hotels.
➢
Assistant Company Secretary
It is almost done, and Assistant CS will join from 24th June 2019.
 Medical camp for the employees, is completed and I have handled the whole
camp by myself and by the means of the same, have contacted people for
my project work.

Recruitment and On-Boarding Process.

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Institute of Management Development and

Research Institute, Pune

Post Graduation Diploma in Management (2018-20)

Submitted To: Submitted By:

Project Title – “A Study of Employee Satisfaction with

1. To examine what employees, think about the ongoing hiring policies

There was face-to-face conversation with the respondent, in that I asked

No. of Employees from each unit

Shiv Niwas Palace Fateh Prakash Palace HRH central Office

In this study a sample size of 40 candidates is used to allow more coverage of

Satisfaction Survey on Recruitment & On-boarding

Sr. No. Question Very Dissatisfied Neutral Satisfied Very

8. Time frame between your final interview and your offer

10. a) Did you request the feedback after the interview?

10.b) If yes, was the feedback helpful/informative?

⃝ Information received about the job during initial contact

Sr. No Question Very Dissatisfied Neutral Satisfied Very

23. Suggestions if any:

No. Of Respondents Percentage

Q2. Response time from HR Dept in processing your candidature

No. of Respondents Percentage

No. of Respondents Percentage

No. of Respondents Percentage

Very Dissatisfied Dissatisfied Neutral

No. of Respondents Percentage

Very Dissatisfied Dissatisfied Neutral

Satisfied Very Satisfied Total

No. of Respondents Percentage

less than 1 week

No. of Respondents Percentage

No. of Respondents Percentage

No. of Respondents Percentage

for the candidates asking for it.

No. of Respondents Percentage

No. of Respondents Percentage

No. of Respondents Percentage

Q14. Individual and Medical Test

No. of Respondents Percentage

Q15. Accuracy of Job Posting

No. of Respondents Percentage

Q16. Information provided on ethics and key personnel policies

No. of Respondents Percentage

No. of Respondents Percentage

No. of Respondents Percentage

Q19. Resources given to you to do the job effectively

No. of Respondents Percentage

Q20.Feedback provided by your superior on your performance?

No. of Respondents Percentage

Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

Q21.Overall experience of on-boarding

No. of Respondents Percentage

Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

No. of Respondents Percentage

Joining Formalities Individual and Medical Test

Activities carried out on the Project assigned

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