Samantha Kallien

1668 McDowell Ave.

Aurora, Illinois 60504
630.723.4676
samantha_kallien@yahoo.com

Professional Summary:
Customer service professional with experience in retail and restaurant sectors with strong customer relations, organization,
planning, clear communication, conflict resolution, empathy, and attentiveness. Experience includes:
Managing client service issues and complaints
Supervising staff
Producing quality products in a timely manner
Microsoft Office
Adobe Photoshop and Illustrator

Education:
Columbia College Chicago, September 2014-present
Bachelors degree in Fashion Business; anticipated graduation May 2017

University of Wisconsin-Whitewater, September 2011-May 2012

Major: Criminal Sociology; undergraduate courses

Work Experience:
H&M, March 2014-present
Sales Advisor, Trainer
Supervises and trains new employees
Completes customer sales transactions
Provides customer service
Processes and places product onto sales floor
Travels to upcoming store locations and prepares them for grand opening
Updates district team on status of current store issues
Dresses mannequins and rearranges sales floor

Gloria Jeans Coffees, August 2009-March 2014

Assistant Store Manager, Barista
Supervised and delegated work of other employees on shift
Successfully managed customer service issues and complaints
Completed orders
Prepared cash drawer at beginning and end of day
Prepared product
Cleaned and secured store upon leaving
Communicated effectively with clients to determine product orders