Yvette Baque 561-351-8778 / Baque.yvette@gmail.

com ; 227 Olive Tree Circle, Greenacres,

To work for a stable company where I can utilize my experience while learning new while
Objective learning new ones

Experience April 2017-Present Uhaul Moving and Storage Phoenix, AZ

Customer Service/reservations/WAH
Taking In-bound calls and assisting with customer questions on the truck rentals
Assisting customers on what kind of equipment they would need for there move
Multitasking with dual monitors, making reservations while researching further information
needed.

Jan 2015-
present/seasonal Liberty Tax Service West Palm Beach, FL
Manager/Tax Preparer/Marketing director
Successfully managed a tax preparation and accounting firm. Increased cliental by
developing marketing Campaigns, increased office visibility and initiated business to
business marketing.
. Held accountable for budgeting, payroll, hiring, training, scheduling and motivating staff.
Improved productivity by instituting effective training programs.
Investigated and resolved any complaints or conflicts. Trained on tax preparation
programs and assisting/consulting the customers with IRS matters.

Sept 2013- Jan2015 A&W Healthcare Management Boca Raton, FL

Market Research Analyst/Administrative Assistant/ Trainer
Analyzing and correcting depositions, building numbers for testing, researching
companies with dental insurance and their subsidiaries
. Administrator for a program called Vici-dial and trainer for in office or call center in the
Philippines.
Created spread sheets in Excel, reports daily also on Excel, assisting the Market
Department manager and attending their daily meetings.

Education 2006-2009 Lake Worth High School Lake Worth, FL

Graduate in Business techniques Seminar: Administrative Assistant Certificate

To work with problem solving, Handling details or dealing with difficult customers and
Interests working a computer screen multitasking with dual monitors and different programs.

References References are available on request.