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  • Semester - Maintenance Communication Brief 2017

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    Simika Nayyar
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    This document provides a template for communicating planned maintenance work to students that will disrupt their stay. It includes fields for the hotel name, planned maintenance details like date and time range, affected floors and rooms, and mandatories for students. Further details about the maintenance project context and any compensation should be included. The communication assets needed like email, newsletter section, posters, or app notifications are also specified. Completed forms are reviewed and approved before the official communication is sent to students.

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    Semester- Maintenance Communication Brief 2017

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    This document provides a template for communicating planned maintenance work to students that will disrupt their stay. It includes fields for the hotel name, planned maintenance details like date and time range, affected floors and rooms, and mandatories for students. Further details about the maintenance project context and any compensation should be included. The communication assets needed like email, newsletter section, posters, or app notifications are also specified. Completed forms are reviewed and approved before the official communication is sent to students.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    19 views2 pages

    Semester - Maintenance Communication Brief 2017

    Uploaded by

    Simika Nayyar
    This document provides a template for communicating planned maintenance work to students that will disrupt their stay. It includes fields for the hotel name, planned maintenance details like date and time range, affected floors and rooms, and mandatories for students. Further details about the maintenance project context and any compensation should be included. The communication assets needed like email, newsletter section, posters, or app notifications are also specified. Completed forms are reviewed and approved before the official communication is sent to students.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Semester Maintenance Communication Brief

    Got a message you need to tell our students? Use this template to let marketing know ;)

    HOTEL:

    PLANNED MAINTENANCE (E.g: Fire alarm/ window cleaning etc.)

    BRIEFING DD/MM/YYYY (todays date)

    EST. INTERNAL DELIVERY DATE DD/MM/YYYY (the date the first communication is to be sent to you to review)

    EXTERNAL DELIVERY DATE: DD/MM/YYYY (the date the first communication is to be sent to students)

    Background

    Please provide the context to the project. For example: is this a regulation, planned maintenance? Is this communication
    coming after an unexpected maintenance disruption? Have you planned a compensation for this disruption?

    Further information: mandatories & timing

    The below has been filled with an example format:

    Maintenance Date Timeframe Floor Room Mandatories


    range No.
    Affected
    Affected

    Water maintenance 1 Nov Between 10 3, 4, 5 All They have to leave their rooms
    11 (Rail House)

    Water maintenance 1 Nov Between 11 6, 7, 8 All They have to leave their rooms
    - 12 (Rail House)

    Water maintenance 1 Nov All day Common Common Taps not available in common toilets
    areas areas downstairs

    Any more details we should know?

    Touchpoints & assets needed. Highlight those that are applicable.

    Separate email. mandatory for communication to be fficial.


    Newsletter section. good for ongoing maintenance. Newsletters sent 1 st of each month.

    Poster. good as a secondary reminder. Make sure you dont have too many posters at once!
    (Did you know you can make these in our poster tool? Ask Simika!)

    App push notification. (Available from November)

    Thanks!

    Next steps: return complete form to Simika.

    Your review draft will be made for the date you have specified, so that you can see if anything should be further
    included. If you have in the mean time arranged a compensation, for example.

    When you receive this, please approve so that the official communication can be sent to students. Woohoo!

    The Student Hotel


    Postbus 9082, 1006 AB Amsterdam
    Visit us at: Wibautstraat 129 | 1091 GL | Amsterdam

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