INDUSTRIAL TRAINING REPORT

HUACOMM TELECOMMUNICATION
ENGINEERING

NAJA ALIA BINTI MOHAMMAD ALIAS

REPORT SUBMITTED IN PARTIAL FULFILMENT

FOR THE DIPLOMA IN INDUSTRIAL
LOGISTICS

UNIVERSITI KUALA
TELECOMMUNICATION
LUMPUR BRITISH
2013 MALAYSIAN
SECTIONINSTITUTE
ii
 INDUSTRIAL TRAINING REPORT
HUACOMM
TELECOM ENGINEERING
MUNICATI
ON

MOHAMAD SAUFI BIN ABDUL

RAHMAN

REPORT SUBMITTED IN PARTIAL FULFILMENT

FOR THE BACHELOR OF ENGINEERING
TECHNOLOGY (HONS.) IN DATA
COMMUNICATIONS

UNIVERSITI KUALA LUMPUR BRITISH MALAYSIAN

INSTITUTE TELECOMMUNICATION
2012 SECTION
 DECLARATION

I declare that all parts of the report are the result of my own work
except for the
quotations and references, the sources of which have been
acknowledged in the
bibliography.

Signature: ..........................................................................

Name: ...............................................................................

Date: .................................................................................

ii
This report was read and verified by:

............................................................... .............................

(NORAYUNIE BINTI HAZMAN) Date

Company Supervisor

............................................................... .............................

(MOHAMMAD GHAZALI BIN HJ MAD TAHIR) Date

University Supervisor

iii
 ACKNOWLEDGEMENT

First of all I would to thanks to Allah S.W.T. that makes this

project
successful. I also wish to express my sincere appreciation to my
university
supervisor, Mohamad Ghazalai Bin Hj Mad Tahir for
encouragement guidance,
critics and friendship. Without his continued support and interest, this
training
would notreport
been the same as presented here.

I also indebted with my company supervisor that gives me

knowledge
guidance about theand
company that help me a lot to complete this
training report.
Without their support and guidance I will not be able to complete this
report.

Last but not least, my sincere appreciation also extends to my f

friends amily and me during my training at HUACOMM
that support
company.
S.W.T blessMay Allah
us with joy and happiness.

iv
 ABSTRACT

The report consists of what student has gone through during industrial
training at Huacomm Telecommunication Engineering. The internship
was
held for about 18 weeks, additional 2 weeks from university
requirement
due to companys request. The industrial training was done at Istana
Hotel,
Concorde Hotel, Westin Hotel and Grand Dorsett Subang that had
been
provided by Huacomm Telecommunication Engineering with
internet
connection. This r eport consists about the background of the company
and
the position as broadband support that has been assigned by
Huacomm
Telecommunication Engineering to the internship student.
Broadband
support main task is to guide hotel guest with internet connection
and
troubleshoot network if network is down. This report will cover almost
all
the task that has been done by broadband support during the practical.

v
 TABLE OF CONTENT

TITLE PAGE

DECLARATION ii

ACKNOWLEDGEMENT iv

ABSTRACK v

TABLE OF CONTENT vi-vii

LIST OF FIGURE viii

LIST OF APPENDIX ix

CHAPTER I

1.1 Industrial Training 1

1.2 Objectives 1

1.3 Industrial Training Location 2

1.4 Position Attached 2

CHAPTER II

2.1 Company Profile 3-4

2.2 Mission and Vision 4

2.3 Company Logo & Organization Chart 5

2.4 Troubleshooting
CHAPTER
3.1
3.2
3.3 Service III
Broadband
Solution Provided
Internet
Support
Protocol (SIP) vi 10-11
7-86
8-9
3.4 Finding MAC Address 12-14

3.5 Troubleshoot Email Problem for Microsoft Outlook 14-15

3.6 Conclusion 15

CHAPTER 14

4.1 Conclusion 16

4.2 Recommendation 16

REFERENCE 17

APPENDIX A 18

APPENDIX B 19

APPENDIX C 20

APPENDIX D 21

vii
 LIST OF FIGURE

FIGURE NO. TITLE

2.1 HTE Logo

2.2 Huacomm Organization Chart

3.1 Flow chart for general problem solving

3.2 Solution Internet Protocol

3.3 SIP PMS info

3.4 SIP Traffic

3.5 SIP Guest Control

3.6 Manually Enable MAC Address

3.7 MAC Address on LINUX

3.8 MAC Address on IPhone

3.9 MAC Address on WINDOWS

3.10 Solution for email problem on Microsoft outlook

viii
 LIST OF APPENDICES

APPENDIX TITLE

A Daily Report

B Riser Room

C Huacomm Email

D Hotel

ix
 CHAPTER I

INTRODUCTION

1.1 Industrial Training

Industrial training (INTRA) was part of the syllabus for bachelor

degree
programme in Universiti Kuala Lumpur British Malaysian Institute
(UniKL-BMI).
It was compulsor y for ever y student undergo the training at any
registered company
for minimum duration of 16 weeks. After the training period,
students will be
evaluated by the company supervisor and assessor from university.
Hence the
performance of students on working environment can be determined.

1.2 Objectives

The objective of INTRA was to give students real working

environment
exposure before they graduated. Since the obvious problem among
the graduated
students nowadays was lack of confident and soft skill, INTRA seems to
be the best
solution to overcome the problem. Aside from that, listed below
were the other
Train
Give student
studentsthe
to environment
work with people
whichfrom
college
different
or university
level andunable
study to
objectives or benefits
Train students of
background
provide onINTRA.
work responsibility
discipline, work punctuality
1
1.3 Industrial Training Location

The INTRA was conducted at Huacomm Telecommunication

Engineering.
This company provide internet connection to hotel area Kuala
Lumpur, Selangor,
Melaka and Johor Bahru. The office located at Jalan Imbi, Kuala
Lumpur. The full
address as below:

127 Jalan Imbi,Pudu,

55100 Kuala Lumpur,

Wilayah Persekutuan Kuala Lumpur.

1.4 Position Attached

During the internship period, Trainee

has been assigned by Huacomm

Telecommunication Engineering as a broadband support. The main

task for
broadband support is to guide the hotel guest and troubleshoot network
if network is
down. In first week, trainee has been given training by supervisor and
senior trainee
about the role as broadband support.

The position as broadband support is like guest service where trainee

has to
deal with customer which is a hotel guest. Broadband support
must
in havefornetworking
communication
Also,
charge
basic good
monitoring
skills because
and
thecomputing
student
to dealprogress
with
is needed
customer
wasfor
Madam
troubleshooting.
that isNorayunie
from
different
The
Binti
Support
supervisor
Hazman,
Engineer.
countries. 2
 CHAPTER II

COMPANY BACKGROUND

2.1 Company Profile

Huacomm, a leading IT and network system integrator, was founded in

Hong
Kong SAR since 1996 and later expanded its services to China
and other APAC
countries. Our company has always been at the forefront of future-ready
Information
and Communication Technologies, dedicating our effort in
perfecting the IT
platform, IP network infrastructure and security for Internet service
providers,
carriers and enterprises.

Our success is in a large part driven by the satisfaction of our

customers.
Combining the reliability and scalability of both physical and logical
platforms with
our customer-oriented approach, our service delivers the utmost level of
utility with
efficient price over performance benefits of the digital supply chain.
In a nutshell,
Huacomm provides simple, efficient and reliable integration service
to meet the
requirements of converging, mission critical e-business applications
ways
Investment
strategies
from thetoBusiness
improve
and(ROI)
intensif
firms
their
cycle.
ying
and
competitive
They
risk
service
management
achieve
providers
edges
thatand
policies.
through
are
in always
shortening
Huacomm
implementing
on the
theirlookout
resources
Return
cost
delivers byofkeeping
saving
for
on our business partners.
better 3
constant interactions with these dynamic concerns. Not only do we
provide generic
system consultancy, deliver y and support services to our clients, we
also take into
account of what our business partners may overlook, helping them
leverage
resources from a variety of commercial, technical and operational
factors.

2.2 Mission and Vision

Mission

Connect - Build a scalable and cost-effective IP infrastructure to carry

your
applications and services to and from anywhere

Optimize - Effectively leverage your network and server operation

resources

Protect - Secure your applications and businesses from end-to-end

Vision

To be a differentiated IT service provider in the market.

4
2.3 Company Logo & Organization Chart

Figure 2.1: HTE Logo

HTE is a short form of Huacomm Telecommunication Engineering.

Huacomm
Technology Solutions meanwhile is its new alias.

Figure 2.2: Huacomm Organization Chart

Mdm.
The position
Ayunieaswhich
broadband
is a support
support
engineer.
that hasShe
beenisassigned
the one who
by the
is
company issupport
responsible
broadband with
under team and she will guide and5 assist when needed.
2.4 Service Provided

Huacomm Telecommunication Engineering provides internet

connection to
the hotel. Below is the list of hotel that Huacomm Telecommunication
Engineering
provides with internet connection.

1. Westin Hotel (Kuala Lumpur)

2. Istana Hotel (Kuala Lumpur)

3. Grand Dorsett Hotel (Kuala Lumpur & Subang)

4. Grand Millenium Hotel (Kuala Lumpur)

5. Mutiara Hotel (Johor Bahru)

6. Concorde Hotel (Kuala Lumpur and Shah Alam)

7. Somerset Ampang Hotel (Kuala Lumpur)

8. Swiss Garden (Kuala Lumpur)

9. Hatten Hotel (Melaka)

6
 CHAPTER III

REPORT ON THE JOB

3.1 Broadband Support

For every hotel, the support service is almost same. The broadband
support
will stay at the office or server room in the hotel that supervisor had
assign to them
and wait for the call from hotel reception. The main responsibility is to
make sure the
guests of the hotels get the best broadband service.

1. Record details of every solved case in the Daily Report.

2. Request for Broadband Request Form before setup a function for

the hotel.
Request in-charge person to sign on the form as a proof. Sign on the
form once
done the setup and record the generated Function Codes, used
equipments on the
form. Keep the forms in the appropriate file.

3. After setup a function, make sure Function Setup Report is generate and
send to
the personnel in-charged.

4. Make sure to collect back the equipment that used for function setup.
Standby
before the function end to ensure the equipment safety.
Record
Monitor
hotel bandwidth.
important
the hotelIfbandwidth
issues
they download
in usage
the Handover
more
frequently,
thanReport
512kbps
do notand
allow
for send
more
guest
itthan
to
to
5.
6. Generate
7. support
once
leach
15minutes,
shiftWeekly
is finish.Function report and send
on email
the 7 to personnel in-charged.
 use QoS to limit their speed (not applicable to Westin KL support), and
report it
to the hotel IT managers and supervisors.

8. Whenever there is special case (eg. detected defected wall port)

occurred,
generate an Incident Report and send to personnel in-charged.

9. When follow up case is solved, send email to inform personnel in-

charged.

3.2 Troubleshooting

8
Figure 3.1: Flow chart for general problem solving
Once inside the guest room:

1. Check on the cable does it plugged in to the guest laptop and wall port
properly.
2. Check on the guest TCP/IP and proxy setting.

3. Check on the guest Local Area Connection and make sure the driver is
installed
and enabled.

4. Disable the guest Wireless Connection. The guest should be able

to get the
redirect page. If the guest still unable to get the redirect page, try
with a new
cable. If cables have changed and it still cannot work, try it with
the support
laptop. If it still does not work on the support laptop, check on the Site
Document
and go to the particular riser and port of the room to do a testing.

5. Plug in the cable to laptop directly from the port of the switch,
by right the
browser should have go to the redirect page. If you can get the redirect
page from
the port of the switch, there are a few possibilities.

The wall port of the guest room was broken.

The cable from the riser to guest room having problem.

The cable head in the riser was broken.

If it is happen, support need to tell supervisor and MIS Department as MIS

Department
will arrange contractor to come over to fix the problem. Incident reports
need to fill up
and send to everyone who are involved via email. Once the contractor
has fixed the
problem, MIS Department will inform to do a testing. Once the problem is
fixed, send
email to an
everyone 9 the problem is fixed.
who are involved and stated that
3.3 Solution Internet Protocol (SIP)

SIP is a system that is used by Huacomm to check guest hotel info,

bandwidth usage,
to create function, to view end-users and network devices currently in
the system and
so on.

Figure 3.2: Solution Internet Protocol

To check the hotel guest info, click on the PMS info at the top of the bar
of the
system interface and then insert the room number.

Figure 3.3: SIP

10 PMS info
To check bandwidth usage, click on traffic at the top of the bar of the
system
interface.

Figure 3.4: SIP Traffic

To view end-users and network devices currently in the system click on

guest control
at the top of the bar of the system interface.

Figure 3.5: SIP11Guest Control

3.4 Finding MAC Address

To connect internet, first guest hotel need to open any web browser
such as internet
explorer or google chrome. Then they will automatically go to the
hotel landing
page. From there, they need to insert room number and confirmation
code. After they
insert it, they will be able to access internet. If after they insert it but
they still unable
to connect, the support have to manually enable the devices MAC
address in SIP
Guest Control. A Media Access Control address (MAC address) is
a unique
identifier assigned to network interfaces for communications on the
physical network
segment. MAC addresses are used for numerous network
technologies and
most IEEE 802 network technologies, including Ethernet. Logically,
MAC addresses
are used in the Media Access Control protocol sub-layer of the OSI
refer ence model.
MAC addresses are most often assigned by the manufacturer of a
network interface
card (NIC) and are stored in its hardware, the card's read-only
memory, or some
other firmware mechanism. If assigned by the manufacturer, a MAC
address usually
encodes the manufacturer's registered identification number and may
be referred to
as the burned-in address.

Figure 3.6: Manually 12

Enable MAC Address
There is different way to finding MAC address of the device depend on
the device
itself such as IPhone, LINUX and WINDOWS.

Figure 3.7: MAC Address on LINUX

Figure 3.8: MAC Address

13 on IPhone
 Figure 3.9: MAC Address on WINDOWS

3.5 Troubleshoot Email Problem f or Microsoft Outlook

Hotel guest sometimes unable to receive and send message using

Microsoft
outlook. This happen because the guest use a different outgoing server
than the hotel
currently used. So broadband support have been given a guideline about
howproblem.
this to solve 14
 Figure 3.10: Solution for email problem on Microsoft outlook

3.6 Conclusion

Everything that had been discussed in this chapter is about the task or
the job
as a broadband support. Also, the problem and solution that broadband
supports face
during the industrial training.

15
 CHAPTER IV

CONCLUSION AND RECOMMENDATION

4.1 Conclusion

Industrial training at Huacomm Telecommunication Engineering

was very
exciting and lots of knowledge was gained throughout the training
programme. The
training not only consists of technical knowledge but also improve
the trainee
communication skills since broadband support have to deal with
customer that from
different culture and nation. The entire problem that student face
so far as a
broadband support will improve their knowledge more about
networking since
broadband support have to do troubleshooting when guest unable to
access internet.
The industrial training also gave the student experienced on real
working
environment that could not be gain from classroom. For overall
conclusion, the
industrial training fulfils the expectation of student as a
telecommunication based
background.

4.2 Recommendation

students
The
order
assuming
industrial
making
initiative
an available
training
it even
thatwas
better.
resource
will
great
determine
More
and
wassome
hands-on
available.
how
recommendation
much
knowledge
As knowledge
overallsession
may thatcan
consider
be
conclusion,
the
gain.
arranged
student
in it
will
was the 16
 REFERENCE

1. http://en.wikipedia.org/wiki/MAC_address

2. http://www.huacomm.com/html/

17
 APPENDIX A DAILY REPORT

Daily report for Grand Dorsett Subang Hotel

Daily report for Westin Kuala Lumpur Hotel

18
 APPENDIX B RISER ROOM

Riser room at Grand Dorsett Subang Hotel

Riser room at Westin19

Kuala Lumpur Hotel
 APPENDIX C HUACOMM EMAIL

Huacomm email that is used to send daily report

20
APPENDIX D HOTEL

Grand Dorsett Subang Hotel

Westin Kuala 21
Lumpur Hotel