World Bank:

Enabling Business Strategy with IT

Derek Hulyk
Efesa Origbo
Jonathan Riley
Shruti Shukla
Agenda

Background

Current Trends

Gap Analysis

IT Initiatives
World Bank Profile
Not- for- Profit International financial Institution

Providing financial and technical assistance to Developing

and Newly Industrialized Countries (NICs)

Projects in infrastructure development and social sector

Product Lines

Grants
Financing
No interest loans (credits)
Solutions
Low interest loans

Policy Advice
Knowledge
Technical Assistance
Services
Capacity Building
Potential Market

International Bank
for Reconstruction
and Development
Newly Industrialized Countries (NICs)
(IBRD)

International
Development Developing Countries
Association (IDA)
Competition

Other Caribbean Development Bank (CDB)

Development Central American Bank for Economic Integration (CABEI)

Banks Inter-American Development Bank Group

JP Morgan Chase
Commercial
Citigroup
Banks
HSBC
Funding

Lending
IBRD Bonds

Shareholder Operational Expenses

Support Assistance
Business Strategy

To deliver comprehensive, integrated development

solutions and combat poverty worldwide by providing

applicable knowledge and supportive financial aid

through decentralized systems.

IT Strategy

To utilize standard, central systems in enabling a

decentralized business structure in order to provide

knowledge sharing and collaboration tools for

combating poverty worldwide.

IT Objectives/Activities
Activities Objectives
Knowledge Sharing Global Knowledge

F i v e - P o i n t P r o g ra m
Networks Sharing

Integrated
SAP Implementation
Enterprise Systems

Hybrid Global High-Speed Global

Communications Network Connectivity

Standardized Computing Enterprise

Infrastructure Computing Services

Global Customer
24 x 7 Global Support Center
Support
Problem Statement

How can World Bank use IT to strengthen core business

and help clients operate more efficiently?
CURRENT TRENDS
Scanning the International Development Environment
Key Finding 1

Knowledge is becoming more critical than Physical Development!

World Bank Lending By Sector:

2003

Infrastructure
Development
Social Services
(Health, Nutrition)
Others
World Bank Lending By Sector:
1980

Infrastructure
Development
World Bank
Social Services
(Health, Nutrition)
e-Development & Informatics
Others
Services Unit
Key Finding 2

Web Portals Facilitate Information Sharing and Collaboration

Key Finding 3

Corruption: Obstacle to Rapid Development

Opportunity/Approach

Approach Challenges/Opportunities
Further decentralize Knowledge more critical
knowledge than physical development

Explore new opportunities Web portals facilitate

within web portals collaboration

Empower citizens with ability Corruption is an obstacle to

to positively impact their own rapid development
future
GAP ANALYSIS
WBI Business Model
Business Strategy Fulfilment of Strategy Business Processes
Customer Intimacy & Integrated Decentralized business structure
WBI Initiatives and activities
Development Solutions & Increased collaboration

WBI IT Governance
Framework
IT
Standardized and Centralized Governance
Five Point Program
Computing System to facilitate
Implementation
Collaboration

IT Strategy IT Initiatives & Projects

WBI IT Services

Service Delivery

Opportunities exist in WBI Initiatives and IT Service Delivery

Developing Nations Model
Business Strategy Fulfilment of Strategy Business Processes
Sustainable Economic Infrastructure Development and Development and social
Development Policy Formulation projects

???

IT
Governance
??? ???

IT Strategy IT Initiatives & Projects

???

Service Delivery

Opportunities exist in Business Process Improvement and IT

Gap Analysis Summary

Development strategy already exists

Challenges lie within strategy

implementation

Our solution should :

Support strategy implementation

Empower citizens by supporting

small-scale development initiatives
OUR SOLUTION
Solution

Developing
Nations
WB Express

Newly
Client Connection
Industrialized Analytics
Countries
mUnite
WB EXPRESS
Jonathan Riley
Developing Countries

World Bank Office Lack of

Infrastructure
Electricity
IT
Transportation
Education
WB Express Description

Mobile Classroom
Purpose
Mobile World Bank Office

Fully automatic self- tracking satellite system

Multiple workstations
IT
Video conferencing & voice communication
Capabilities
Internet & intranet access
2 large LCDs for group presentation & training

Travel range up to 800 miles

Specialized
Onboard electrical generator
Bus Platform
Creature comforts
WB Express Visual Example

Donor Recognition

Creates Awareness

Tailored Interior
WB Express Benefits

Further organization decentralization

Increase in collaboration and knowledge sharing

Aid in bridging the digital divide

Bring World Bank services to local communities

WB Express Implementation

Design & Research requirements

Develop Integrate requirements into design .5
Prototype
S Manufacturer constructs the
M
T Build Prototype prototype 2
O
A N
G
Test prototype operation and mission T
E Perform H
S Real-World Trial effectiveness 3
S

Global Build and disperse vehicles to regional N

Distribution offices in developing countries /
A
WB Express Unit Costs

Mobile Starting as low as $90,000 (excludes IT)

Unit
Auto tracking satellite dish $15,000
IT Costs Workstations, printers, and phones $13,000
Installation of IT equipment $2,000

Estimated Total Unit Cost $120,000

Recurring Fuel, maintenance, driver and guide ~Varies~

Costs
WB Express Risks

High Medium Low

Logistical
Problems
Central
Physical
Government
Security
Authority
Hazardous
Terrain
mUnite
Derek Hulyk
NICs

Gross National Income

Total market value of the goods and services produced
within a country

State of Infrastructure
Foreseeable growth and improvement

Analysis of cell phone usage

More widespread than we know
Cell Phones in Africa

Cell Phone Usage in Africa

90
82
80

70

60
Subscribers
51
(in millions) 50

40

30 28

20

10
2
0
1998 2002 2003 2004

Year
Additional Facts

Mobile phone usage in Africa increased 550% in five years

97% of citizens in Tanzania have access to a cell phone

More than 1/3 of Africans have access to cell phones

Developing Countries Initiative

Empowering individuals through cell phones

Answer-based search engine

Direct access to the Knowledge Database

Available to everyone
Connection

Monitors
Searches

Internet Access Receive Text

through SMS Message Response
mUnite and Business Strategy

Reaching consumers directly

Delivering solutions

Further decentralization

Collaboration and knowledge sharing

Timeline

Notification Search Engine

Setup
and Use Development

Create shot code Initial push

Refine search
and routing notification to
algorithms
mechanisms contact users

Centralized
Global access
Government Identify common
available to
Support and searches
cellular users
Radio Advertising
Stakeholders
World
Individual Governments
Bank

Loan
Job Small Reputation
Farmers Attraction
Creation Business

Nothing changes Diverting Resources

Corruption Transparency

Damaging relationships
Government Alienation
CLIENT CONNECTION ANALYTICS
Efesa Origbo
Background : Client Connection

Web application developed for World Bank clients

Features:
Online management of loan portfolios

Views for ongoing projects

Access to World Bank studies and reports

Description

An extension of existing Client Connection web application

Added Features
Project management tools

Collaboration tools

Intelligent Analytics
Architecture
Staff Connection
www.worldbank.org
(intranet)

Donors Portal Client Connection Exec. Directors Portal Projects Portal Team Leads Portal Managers Portal
My Funds My Loans CAS Project Information Projects Portfilio Budget Reports
Trust Fund My Projects Country Reports Project Teams Projects OPEs, Leave
Reports Borrower Procurement Country Projects Project Documents Information Staff resumes,
Bills Bills on the web Visitors to Country Procedures Alerts lists
Policies Project Teams Contract Renewals
Documents List of Approvals
Core Common Features * Workflow * View Calendar * View email * Alerts * Reports * News

Personalized Information Delivery

CORE SERVICES (ISP) CONTENT MANAGEMENT

Security -> Netegrity Web Publishing -> ePublish
Messaging -> MQ Series Portal Services -> IBM Portal Server
Web Servers -> iPlanet
BUSINESS INTELLIGENCE
MIS Warehousing -> SAP Business Warehouse
Management Reports -> Corporate Dashboard
Client Reports -> Client Connection Analytics

Application Integration Services

Loans DB Intranet
Projects DB R/3 Others Lotus DB Websites
Structured Content Ustructured Content
Rationale/Benefits

Performance metrics and alerts would ensure

effective management of development projects

Intelligent Analytics would provide clients with

valuable ideas for creating and sustaining rapid

development

Solution would strengthen WBIs position as the

Knowledge Bank.
Risk/Mitigants

Risk Mitigants
Information Security Implement suitable data
access policies and controls

Disrupting existing systems Utilize virtualization where

necessary

Dirty data Implement suitable error

checking and continous
data scrubbing systems
Implementation

Phase 1 Phase 2 Phase 3

BI for Client Connection Analytics Test and

Project Mgt. Module
Go Live
Extend Warehousing System

6 Months 12 Months 3 Months

Cost
Project Management Module
Item Cost
Analysis and Design 38,400.00
Development and Testing Costs 86,400.00
Misc. Costs 10,000.00
Total 134,800.00

Data Warehousing/Business Intelligence

Item Cost
Analysis and Design 43,200.00
Development and Testing Costs 288,000.00
Misc. Costs 35,000.00
Total 366,200.00

Grand Total 501,000.00

Summary

Client
WB
mUnite Connection
Express
Analytics
Thank you

Questions?