(SOLVED) Touchpad Issues On Acer Aspire: Laptop Issues: Arch Linux Forums PDF

[SOLVED] Touchpad issues on Acer Aspire / Laptop Issues /... https://bbs.archlinux.org/viewtopic.php?
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[SOLVED] Touchpad issues on Acer Aspire
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1 of 11 04.07.16 11:32
[SOLVED] Touchpad issues on Acer Aspire / Laptop Issues /... https://bbs.archlinux.org/viewtopic.php?id=190113
Dunkit 2014-11-20 10:22:50 #1
Member Hi all,
Registered: 2014-11-14
My Acer Aspire ES1-111-C138 is running
Posts: 20
Arch Linux more or less smoothly now.
*yay*
However from time to time I have to use
the touchpad. And sometimes after a
while of using it, the cursor starts doing
random movements, mostly up and down.
I ran evtest to see what's happening.
Here's the output
Input driver version is 1.0.1

Input device ID: bus 0x18 vendor 0x6cb product 0x
Input device name: "SYN1B7D:01 06CB:2991 UNKNOWN"
Supported events:
Event type 0 (EV_SYN)
Event type 1 (EV_KEY)
Event code 272 (BTN_LEFT)
Event code 325 (BTN_TOOL_FINGER)
Event code 330 (BTN_TOUCH)
Event code 333 (BTN_TOOL_DOUBLETAP)
Event code 334 (BTN_TOOL_TRIPLETAP)
Event type 3 (EV_ABS)
Event code 0 (ABS_X)
Value 582
Min 0
Max 1223
Resolution 12
Event code 1 (ABS_Y)
Value 235
Min 0
Max 684
Resolution 12
The unwanted cursor movements start at

line 1978.
If I disable the touchpad via the function
key on the keyboard, it stops moving of
course. If I then reactivate it, it's
sometime usable again, sometimes it still
wiggles around...
For completeness, here's my touchpad

configuration:
2 of 11 04.07.16 11:32
Ilone 2015-03-26 21:13:54 #2
Member This is a common issue and is actually an

Registered: 2015-03-26 hardware one (kind of electric isolation
Posts: 2 issue).
See here on this french e-vendor:
http://www.fnac.com/PC-Ultra-Portable-A
384098/w-4
The solution is to contact acer for a repair.
Hope it helps and sorry for my poor

english
Offline
Dunkit 2015-03-26 22:06:05 #3
Member Hi,
thanks, I was thinking about something
Posts: 20
like that as well. However I didn't find
time to look into this any deeper in the
last couple of months. I actually use the
netbook mostly on my desk with a mouse
attached which, thanks to i3, I dont use
that much anyway.
But now that it really looks like a
hardware issue, I might as well try to
contact them and see what they can do
for me...
Offline
Best,
Fabian
Last edited by Dunkit (2016-01-09 14:05:46)
Offline
3 of 11 04.07.16 11:32
mirco 2015-04-06 20:57:16 #4
Member Hi
Registered: 2015-02-02 I had similar problems with my Acer
Posts: 1 Aspire V3. Here's what I figured out:
Modern synaptics touchpads provide two

modes of operation: one via i2c and one
via ps2. There's no proper driver yet for
the i2c mode, but the ps2 mode works
just fine. The problem however is, that
once the touchpad was detected as an i2c
device it shuts down the ps2 mode until
the next reboot. The solution is to
blacklist the i2c-hid module so the device
isn't initialized in i2c mode and the ps2
mode remains active.
On my machine I had to additionally set

i8042.nopnp=1 on the kernel cmdline.
Else the touchpad didn't work at all in ps2
mode. However you might not need this,
or you might need i8042.nomux=1. Just
try it out.
Offline
Dunkit 2015-06-07 03:52:38 #5
Member Hi mirco,
thanks, this actually makes things a lot
Posts: 20
better, although sometimes I still have my
cursor jumping all over the screen... But
it`s much less frequent now.
So maybe it`s not a hardware issue...
Fabian.
Offline
4 of 11 04.07.16 11:32
b546mmmpm 2015-06-25 11:49:05 #6
Member I may got what the main issue is... Here is

Registered: 2015-06-25 how I solve this issue(forgive my poor
Posts: 1 English...)
I disassembled the laptop (acer E13
ES1-311) and move the battery module
aside, finding that the wire connecting the
speaker is below the touchpad module.
And after I rearrange the wire(put it
beside the module, just not below, since it
may leads to pressure on the touchpad),
and then this touchpad doesn't
"berserk"!!!!!
Maybe you can try this, and maybe this is
a hardware issue...
And i thought that maybe the problem is

that the wire produced a new "capacitor",
and lead to this problem due to type of
this touchpad(just like our smartphones).
Last edited by b546mmmpm (2015-06-25

13:01:17)
Offline
Dunkit 2015-06-25 13:29:36 #7
Member Hi all,
a little update: I have to take back what I
Posts: 20
said in my last post: The changes I did
didn`t really change that much, my first
impression was obviously wrong.
However, I booted the same netbook from
my Arch USB Stick and didn`t have any
issues during that time, which was about
an hour I think.
So - at least for me - it must be some

config issue...
Offline
5 of 11 04.07.16 11:32
jmeinke 2015-06-25 21:23:28 #8
Member The situation for me (E3-112-C43A) is

Registered: 2015-06-25 exactly the same. It's not a problem of
Posts: 4 detecting the touch-/click-pad, it's a
random cursor spinning problem. No
kernel parameters e.g. "i8042.nomux=1
i8042.reset" are helping (suggested in
https://bbs.archlinux.org
/viewtopic.php?id=185329).
Unfortunately, the problem cannot be

reproduced reliably: With the clickpad
enabled, the cursor will enter berserk
mode after 1-2 hours of uptime -
sometimes it doesn't happen during a
whole work session - then after some
restarts the issue happens again,
randomly, only some seconds after
booting. The temporary solution for me is
to disable the clickpad using Fn + F7 and
to use a USB optical mouse. Which is of
course annoying!
@Dunkit: maybe you haven't used the

system booted from your USB device long
enough to reproduce the situation? After
all the threads I read about this on the
net, I have the feeling that this not a
configuration problem.
BTW: I also get these error messages:
i2c_hid i2c-SYN1B7D:01: failed to retrieve repor

input: SYN1B7D:01 06CB:2991 UNKNOWN as /devices/
hid-multitouch 0018:06CB:2991.0001: input,hidraw
Are there any alternative drivers / kernel

modules we could try for this clickpad? At
the moment it seems there is no solution
available. I would also consider the
suggestion posted by b546mmmpm, as I
do not want to install Windows just to
check if it doesn't happen there. I'll post
an update if there are any news.
6 of 11 04.07.16 11:32
Dunkit 2015-06-25 21:39:32 #9
Member
jmeinke wrote:
Posts: 20 @Dunkit: maybe you haven't used
the system booted from your USB
device long enough to reproduce
the situation? After all the threads
I read about this on the net, I
have the feeling that this not a
configuration problem.
Don`t think so. Usually I get the effect

pretty much right after I enable the
touchpad. Say within 5 minutes at most.
And I worked with that USB Stick for at
least an hour. But I hope I`ll get a chance
to test that again over the weekend...
Offline
jmeinke 2015-08-06 07:40:58 #10
Member I can now confirm what b546mmmpm has

Registered: 2015-06-25 stated: The speakers audio cable crosses
Posts: 4 and even touches the connection cable of
the touchpad. After I've added more
isolation between them, the problem was
solved! No more cursor jumping!
@b546mmmpm: Thank you!
Offline
Dunkit 2015-08-06 12:52:40 #11
Member jmeinke, was that an easy thing to fix or

Registered: 2014-11-14 was it hard to open the netbook, find the
Posts: 20 right spot, etc.?
Offline
7 of 11 04.07.16 11:32
jmeinke 2015-08-06 13:20:59 #12
Member It was quite easy. I first had to take off

Registered: 2015-06-25 the back cover of the netbook by
Posts: 4 unscrewing all screws (about 10). Then I
had to raise the battery by unscrewing
two more screws (the battery is located
right behind the touchpad). Afterwards, I
put a thin layer of synthetic material
between the speaker cable and the
touchpad cable. I didn't need to modify
the setup of any cables.
P.S.: The material I used was the

packaging of pocket hankies (gefaltete
Plastikverpackung von Tempo-
Taschentchern).
Offline
ondoho 2015-08-06 13:22:51 #13
Member Dunkit, generally speaking I recommend

you find some dis/assembly guide e.g. on
youtube or a detailed documentation
(some webpages archive these).
these things have to be dis/assembled in
a particular order, and sometimes you
Posts: 306
just have to know which magic point to
press so it comes apart.
in addition to screws, there's always a few
plastic snap-on thingies; they can be
opened a few times, but not too often.
...
actually, wth, here's a sensible-looking

youtube video:
youtube.com/watch?v=5OT_RnjMess
with the video it's easy enough, trust me.
ps: make sure you have a plastic

seperator tool (a guitar pick will do
nicely).
Last edited by ondoho (2015-08-06 13:24:58)
Offline
2015-08-07 08:48:35
8 of 11 04.07.16 11:32
Dunkit #14
Member Did the same isolation trick as jmeinke,

Registered: 2014-11-14 but with no luck. Also didn't see the
Posts: 20 touchpad cable touching another cable
anywhere else...
Offline
cadilhac 2015-12-29 15:16:14 #15
Member I have the same problem on Acer

Registered: 2012-04-27 TravelMate. This, for sure, is my last Acer
Posts: 11 computer.
From evtest, it seems to me that the

random moves are *not* preceded by a
BTN_TOUCH=1. Could someone, as a
temporary fix, patch xf86-input-synaptics
so that interaction is basically entirely
deactivated if the BTN_TOUCH=0?
*Edit*: I went with moving the cable

below the touchpad's bus, and well, it
worked. Flabbergasting. It took less than
5 minutes. Thanks so much for the
suggestion!
Last edited by cadilhac (2015-12-30 12:23:56)
Offline
9 of 11 04.07.16 11:32
Dunkit 2016-01-09 13:58:20 #16
Member Here's my (hopefully) final solution

Registered: 2014-11-14 (Thanks to Cooper, who had the same
Posts: 20 problem):
Assuming your BIOS version is >=1.08,

change "Touchpad" from "Advanced" to
"Basic" in your BIOS.
If you're like me and your laptop came

with BIOS version 1.03, say a big THANKS
to Acer, who only offers BIOS update tools
as Windows executables and doesn't even
answer my support ticket. Then, get a
Windows Live System on a USB stick (if
you're German, consider
http://www.heise.de/ct/ausgabe
/2015-26- cle-links), update your BIOS
from that system and voil, you're there.
I haven't noticed any problems with the

touchpad so far, but I'll keep you
posted...
Offline
cadilhac 2016-01-21 00:50:19 #17
Member Both the "Basic" setting and the wire

Registered: 2012-04-27 move failed me on the long run. I'm
Posts: 11 simply pissed. Some people recommend
welding things, what a shitty piece of
crappy hardware. Acer never again.
Offline
10 of 11 04.07.16 11:32
Adriannho 2016-01-21 10:12:16 #18
Member Hi all.
I have a quite similar issue but with a Hp
Posts: 16
Probook 455 G2.
In my case the touchpad randomly stops
working, the pointer starts dancing on the
screen and any movement on the toucpad
is fruitles (be it a simple sweep left or
right).
In my case unloading and reloading the

touchpad module helps, but only for a
short period of time. Usually the strange
behaviour starts after 10-15 min after
boot or 3-5 min after reloading the kerel
module.
Any suggestions?
Offline
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[SOLVED] Touchpad issues on Acer Aspire / Laptop Issues /... https://bbs.archlinux.org/viewtopic.php?

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Index Laptop Issues

Dunkit 2014-11-20 10:22:50 #1

Input driver version is 1.0.1

The unwanted cursor movements start at

For completeness, here's my touchpad

Ilone 2015-03-26 21:13:54 #2

Member This is a common issue and is actually an

Hope it helps and sorry for my poor

Dunkit 2015-03-26 22:06:05 #3

Last edited by Dunkit (2016-01-09 14:05:46)

mirco 2015-04-06 20:57:16 #4

Modern synaptics touchpads provide two

On my machine I had to additionally set

Dunkit 2015-06-07 03:52:38 #5

b546mmmpm 2015-06-25 11:49:05 #6

Member I may got what the main issue is... Here is

And i thought that maybe the problem is

Last edited by b546mmmpm (2015-06-25

Dunkit 2015-06-25 13:29:36 #7

So - at least for me - it must be some

jmeinke 2015-06-25 21:23:28 #8

Member The situation for me (E3-112-C43A) is

Unfortunately, the problem cannot be

@Dunkit: maybe you haven't used the

BTW: I also get these error messages:

i2c_hid i2c-SYN1B7D:01: failed to retrieve repor

Are there any alternative drivers / kernel

Dunkit 2015-06-25 21:39:32 #9

Don`t think so. Usually I get the effect

jmeinke 2015-08-06 07:40:58 #10

Member I can now confirm what b546mmmpm has

Dunkit 2015-08-06 12:52:40 #11

Member jmeinke, was that an easy thing to fix or

jmeinke 2015-08-06 13:20:59 #12

Member It was quite easy. I first had to take off

P.S.: The material I used was the

ondoho 2015-08-06 13:22:51 #13

Member Dunkit, generally speaking I recommend

actually, wth, here's a sensible-looking

with the video it's easy enough, trust me.

ps: make sure you have a plastic

Last edited by ondoho (2015-08-06 13:24:58)

Member Did the same isolation trick as jmeinke,

cadilhac 2015-12-29 15:16:14 #15

Member I have the same problem on Acer

From evtest, it seems to me that the

*Edit*: I went with moving the cable

Last edited by cadilhac (2015-12-30 12:23:56)

Dunkit 2016-01-09 13:58:20 #16

Member Here's my (hopefully) final solution

Assuming your BIOS version is >=1.08,

If you're like me and your laptop came

I haven't noticed any problems with the

cadilhac 2016-01-21 00:50:19 #17

Member Both the "Basic" setting and the wire

Adriannho 2016-01-21 10:12:16 #18

In my case unloading and reloading the

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Edit: I went with moving the cable