Sarah Whitmarsh

9607 Shipwright Drive Burke, Virginia 22015

Phone: 352-362-7241 Email: whitmase@dukes.jmu.edu

`Education
James Madison University, Harrisonburg, VA Completion Expected: May 2018
 Bachelor of Science, Hospitality Management
o Minor: Business
 Relevant Coursework: Hospitality Prowess, Leadership in Hospitality, Mediated
Communications, Foundations of Ethics and Law in Hospitality
Experience
Certifications
 CVENT, November 2017
 TiPS, February 2016
 ServSafe, April 2016
 Virginia Food Handler, January 2016
The Red Fox Inn & Tavern, Junior Manager May 2017- July 2017
 Assist with supporting an 18 room, family owned historic hotel with downstairs tavern and
separate pub and bar area ; check in guests at front desk for the Inn and provide information
about services and amenities to guests upon request; fulfill guest requests on both sides
 Access Open Table, InnRoad, and Micros systems on a daily basis while managing
reservations and guest requests
 Fill in as needed in both the Inn and Tavern to ensure smooth guest experience; includes
busing, re-setting tables, detailing, hostessing, food running, and seating
The Hills of Harrisonburg, A Scion Property, Leasing Consultant October 2016- April 2017
 Support a 900+ bed property in a bustling college town; responsible for giving informational
tours on our rooms and amenities to negotiate and maximize contracts
 Maintain high communication with residents to ensure maximum satisfaction; follow up daily on
maintenance requests and infrequent resident complaints
 Coordinate move-ins and move-outs based on tenant needs and specifications; document
occupancy and resident information
 Able to utilize large file database and computerized resident portal to ensure efficient follow-ups;
meet weekly leasing goals to drive up occupancy rates
Hershey Entertainment & Resorts, Hospitality Internship Program, Manager May – August 2016
 Fulfilled managerial duties in front- and back-of-house operations of 150-seat specialty Italian
restaurant in The Hotel Hershey
o Upheld Forbes Standards during services to ensure outstanding customer experience
o Directed wait staff activities, as needed by guest demand
o Managed restaurant’s operational tempo
 Performed opening and closing procedures as acting manager on daily basis
o Unlocking/locking restaurant doors and bar areas
o Oversaw $1500 restaurant bank, tipping out servers and server assistants at end of shift
o Daily requisition of restaurant supplies
o Attended daily Food & Beverage line ups to communicate with Director
 One of 40 chosen from 1,500+ applications
Hart School of Hospitality, Hospitality Prowess Lecture January 2016- May 2016
 Assist with Event Management Program
o Assists student managers during on-campus weekend events
o Provide superior guest service in formal dining settings, serve guests in reception area, assist set
up and tear down
Sarah Whitmarsh
9607 Shipwright Drive Burke, Virginia 22015
Phone: 352-362-7241 Email: whitmase@dukes.jmu.edu

 Student extern with James Madison University’s dining halls, Aramark

o Guest servicer in two on-campus dining halls
o In charge of ensuring proper Time and Temperature Regulations within various food stations
Disney College Program, Food & Beverage Intern, Orlando, FL August 2015-January 2016
 Led multiple Disney Vacation Club classes
o Assisted a Culinary Cast Member in leading a DVC Member Exclusive class
 Provided Quick-Service food to guests with the Walt Disney World Company
o Anticipated guest needs and delivered quality guest service
o Collaborated with Back-Of-House Culinary to fulfill guest requests and guarantee proper
Allergy handling
 Cash Handler Trained
o Received thorough Cash Handler Training through Walt Disney World Company’s online
program
o Oversaw the exchange of thousands of dollars on a daily basis
 One of 4,000 chosen from 25,000+ applicants
o Oversaw the exchange of thousands of dollars on a daily basis
 Received extensive customer service and POS System training
Honors and Awards
James Madison University Dean’s List Fall 2014- Present
Acceptance to PCA/ACA Conference 2014- 2015
Nomination for JMU Gen Ed Student Conference 2014