AN INVESTIGATION IN THE COMMUTER’S SATISFACTION IN LINE WITH

MRT SURVEY
We are the students from Technological Institute of the Philippines working on a case study “An Investigation in the
Commuter’s Satisfaction in line with MRT”
Name(Optional):
Age
o 18 Below yrs. old
o 19- 30 yrs. old
o 30- Above years old 4. How satisfied are you with the facilities
Gender (escalator/elevators /CCTV?
o Female
o Male o Very Satisfactory
1. How often do you take MRT? o Satisfactory
o Daily (7 days) (5 Days or more) o Neither
o Once a week o Unsatisfactory
o Once a month o Very unsatisfactory
o Once a Year 5. In thinking about your most recent experience
2. How long do you spend from point to pint to with MRT services, what was the quality of
reach your destination in the MRT Station? customer service you received?

o More than 10 mins o Very Satisfactory

o More than 30 mins o Satisfactory

o More than 1 Hr o Neither

3. How long will you have queue for to get your o Unsatisfactory
tickets? o Very unsatisfactory
o Already have beep smart cards 6. What is your total riding experience with
o Less than 5 mins MRT?

o 15 to 30 mins o Very Satisfactory

o 30 mins to 1hr o Satisfactory

o More than 1 hr o Neither

o Unsatisfactory

o Very unsatisfactory

7. Which of the following areas do you think still

need improvements? (You can complain)?
In light of recent news in MRT, are you satisfied with the current MRT system? In which areas you would like to see
improvements?

Name(Optional):
Age
o 18 Below yrs. old
o 19- 30 yrs. old
o 30- Above years old
Gender
o Female
o Male
o

Statement

What are the common problems do you encounter IN MRT?

o Schedule of mrt
o Few no. of trains
Others(Please specify)

Which of the following areas do you think still need Less needed Needed but not Important but Urgent
improvements? important not urgent
Speed
Frequency
Convenience
Safety
Others(Please specify)

Which of the following factors do you want to complain regarding the MRT system?
o Services
o Facility
o Schedule
o Performance of MRT train
o Poor Maintenance of MRT train
o Fare
Others(Please specify)