1)are you working with STM or you have work with STM before?

A. no
2)what is your age?(under 18(youngsters), 18-24(youth),24-65(youth), 65
A. youth
plus(adults))
3)what is your gender?(male,female,not ot mention)
A. female
4)what mode of transportation do you use to commute to your work?(bus,metro,both)
A. both
5)are they offering different languages to intreact with tvm?
A. yes
6)have you ever used TVM(self serving machine) before?
A. yes
7)if yes, what kind of problems have you faced during the process?
A. Everytime i have to go to TVM for the recharge
8)if you are using the machine for the first time, how it did helped you to
understand the machine?
A. demo video
9)do you prefer to use TVM at the same location or different locations?(same
stations,different stations)
A. different locations
10)if you have used the machine at different locations, what types of changes you
have marked?if they are same, which one do you like the most?
A. they are exact same so i don't have prefernce

11)which pass do you prefer the most to purchase?(daily,weekly,monthly,one way,two

way)
A. monthly because it is convinent
12)which ticket would you like to buy?(printed, e ticket)
A. E-ticket

13)how useful is TVM?(rate on the scale of 0 to 10)

A. 8
14)the TVM is easy to use, is it?(yes,no,can,t say)
A. Yes
15)is it helpful to install tVM at selected bus stops too?
A. yes
16)which different types of transportation mode do you use in your daily life?
A. car,train
17)is the ambience is good of tvm?
A. yes
18)rate the difficulty for the use of tvm?(on the scale of 0 to 10)
A. 4
19)which mode do you prefer at the tvm?(button mode, touch screen mode,both)
A. both are preferable
20)how do you prefer to pay?(cash, debit/credit,online on site)
A. debit/credit
21)how would you like to get your payment receipt?(on paper, e receipt)
A. E-receipt
22)if you use STM daily, would you like to purchase printed ticket or reload opus
card?
A. reload opus card
23)do you think is it helpful to have a online application to manage all the
intreactions?
A. yes,definitely
24)do stm TVMs have tap tp pay option?if no, would you like to see tap tp pay
option for payment?
A. no, yes it would be great improvement
25)would you go for annual subscription or monthly?
A. monthly
26)would you like to add any improvements on stm tvm?
A. they should have another option for retriving balance if the card is lost

1. are you working with STM, or you have work with STM before?
a. no
2. what is your age? [ under 18 (youngsters), 18-24 (youth) ,24-65 (youth), 65
plus(adults) ]
a. adult
3. what is your gender? (Male, Female, not to mention)
a. male
4. what mode of transportation do you use to commute to your work? (Bus, Metro,
Both)
a. both
5. are they offering different languages to interact with TVM?
a. yes
6. have you ever used TVM (self - serving machine) before?
a. yes
7. if yes, what kind of problems have you faced during the process?
a. Every time I have to be in queue for reloading the card.
8. if you are using the machine for the first time, how it did help you to
understand the machine?
a. instructions on the screen
9. do you prefer to use TVM at the same location or different locations? (Same
stations, Different stations)
a. different locations
10. if you have used the machine at different locations, what types of changes
you have marked? If they are same, which one do you like the most?
a. they are exact same. So, any machine is preferable.
11. which pass do you prefer the most to purchase?(daily ,weekly ,monthly ,one
way ,two way)
a. Monthly because it is convenient.
12. which ticket would you like to buy? (Printed, E-ticket)
a. E-ticket
13. how useful is TVM? (Rate on the scale of 0 to 10)
a. 7
14. the TVM is easy to use, is it? (Yes, no, can’t say)
a. can't say.
15. is it helpful to install TVM at selected bus stops too?
a. yes
16. which different types of transportation mode do you use in your daily life?
a. car
17. is the ambience being good of TVM?
a. yes
18. rate the difficulty for the use of TVM? (On the scale of 0 to 10)
a. 6
19. which mode do you prefer at the TVM? (Button mode, touch screen mode, both)
a. touch screen mode.
20. how do you prefer to pay? (Cash, debit/credit, online on site)
a. debit/credit
21. how would you like to get your payment receipt? (On paper, E-receipt)
a. E-receipt
22. if you use STM daily, would you like to purchase printed ticket or reload
opus card?
a. reload opus card.
23. do you think is it helpful to have an online application to manage all the
interactions?
a. yes.
24. do STM TVMs have tap to pay option? If no, would you like to see tap to pay
option for payment?
a. no, yes it would be great improvement!
25. would you go for annual subscription or monthly?
a. monthly
26. would you like to add any improvements on STM TVM?
a. they should change the interface of the system because sometimes it is
confusing.