1.

Answer the following questions:

a. If you were the manager of a campsite in a national park with 30
cabins of different sizes and one restaurant, what functionality
would you want from a PMS? Describe the kinds of technology
that would be appropriate for this kind of lodging. Which
channels would you use to sell your cabins? Why?
b. Describe all the ways that a restaurant or cafe could use mobile
apps and technology to relate to its customers.
c. Search a local restaurant and find out all you can about their POS
and other technical applications. (You are NOT required to visit
the restaurant itself. You may opt to message them on Facebook
or Interview them thru phone.)
Answers:
a. I want my PMS that is all in one. When I say all in one, a software that
will help me to keep tabs on my cabin when it comes to bookings, room
availability, reservation, payment setup and even on food and
beverages directory. Technology like solar panels is good for this kind of
lodging since it is in the middle of nature. With this kind of technology,
it can save electricity consumption and placing wires and outlets will
not become challenging. The channel that I will be using is social media
because it is constantly and regularly used by people to look for things
they want, people are always on them that’s why everything posted in
social media can spread rapidly.
b. These are the three things that every businessman should consider that
satisfies a customer; price, quality and convenience. Price and quality is
quite easy to achieve while convenience is not that easy to "master" or
to stay "consistent". Food industry businesses are booming today, even
if there is a pandemic, restaurants and cafes are still open to provide
service to their customers. Even before the pandemic, there are already
mobile apps or technologies that are used in the food business
industry. Due to COVID-19 these mobile apps and technologies become
frequently or habitually used by the customer whenever they want to
order foods/beverages from their favorite restaurants/cafes. In order to
have a continuous transaction or "relationship" to their customers,
some restaurant and cafe owners use mobile apps to retain this
"customer-seller" relationship. Here are some of the ways that
restaurants/cafes can use mobile apps to show connection to their
customers. First is having an online reservation slot, it provides
 convenience to the customer since there is already a table/slot for them
once they arrive at that restaurant/cafe. Next would be digital menu
cards that show the menus available and their prices. This will help the
customer to have different options of foods they can choose from.
There is also an online food delivery service that provides convenience
to the customers since they do not need to step out from their home
just to eat outside and satisfy their cravings (eg. Grabfood, Foodpanda,
Jollibee and McDo delivery apps etc.) These mobile apps help to
enhance the customer experience that can lead them to become
happy and loyal customers.
c. I visited Pizza Streat yesterday with my mom. I asked the store’s
manager what POS they have. It’s the same with supermarket cashiers,
it's like a desktop computer, with keyboard and mouse and a cash
drawer. They also have a small printer for the receipts. Credit card
reader is also available to them but she told me that it is rarely used.
They also have this calling pager system, it blinks in red once your order
is ready to pick up. Some branches doesn’t have this pager system.